Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  8701 Fleet Service Dr Raleigh, NC 27617-4801

• 

  Pods

  2118 Commerce Dr Cayce, SC 29033-1525

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  
• 

  PODS Moving & Storage

  1871 Massaro Blvd Tampa, FL 33619-3013

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with a representative on September 8th, about a quote on Pods. After the representative gave me the quote, I asked her to call me back in two hours. She called back two and half hrs and stated I couldnt get the delivery for September 9th . I then called back and spoke with *************************** I booked two large containers to be dropped on Monday September 11 and to be picked up on September 12th. My total suppose to been $758.00. On September 10th pods sent a pre authorization to my bank for $1483.64. I called pods on Sunday and told them thats the wrong amount and ask them to fix it before September 11th. They assured me everything was okay and I didnt have anything to worry about. On September 11th Pods took $1483.64 out my account anyway. I also called Pods on the 11th and once again they assured me that I would have my money back. Ive spoke with ****, Con, and *****. They also gave me case numbers as well. I then called back on the 11th and canceled one pod because I only needed one. ***** stated that I would only be charged $433.12 on September 11th. She also stated the new price for my move would be $2769 and the final drop would be $99. *** had no success with getting this situation handled. I need my money and to be compensated for my troubles.

  

  Business Response

  Date: 09/19/2023

  I am in receipt of your correspondence concerning PODS customer, *****************************. As of September 13, 2023, we have resolved all concerns with ****************** to her satisfaction. 

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20590788
  
  I am rejecting this response because:
  Pods have not fully refunded all my money, I have emailed both ***************************** and *******************************. ******* stopped responding and ********************* responded. I am asking for a full refund and for my pod to be shipped to **** with no cost to me. This is a huge inconvenience and Im very dissatisfied with pods. I cant upload the screenshots, but Pods still owe me $433.12. 
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 09/26/2023

  I am in receipt of your correspondence concerning PODS customer, *****************************. Based on the review findings, We have concluded that the fees invoiced were consistent with the originally quoted services. ****************** canceled the delivery of her second scheduled container on September 10th  this was completed and the billing for this container was voided on September 13th,2023.Based on this, PODS Enterprises, LLC's position remains unchanged. 
  

  Customer Answer

  Date: 09/26/2023

   
  Complaint: 20590788
  
  I am rejecting this response because:
  ******* stated in her email that all my money would be refunded. Also, Pods even if I did prefer a second Pod it didnt cost $1483.64. It would have costed $725 for two large pods. Pods went in my account and took money out my account they shouldnt have touch. Which caused me to be stranded in Texas and my bills to be late with late fees. According to ******* email. Pods still owe me money. I have called the owner and emailed her several times and no response. Pods refunding me for the mistake they made doesnt compensate me for my inconvenience. I requesting my refund like ******* stated in the email and to be compensated for the horrible mistake Pod made. 
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was over charged an was informed that I would be receiving a half a refund on a charge that should have not had happened seeing it was the fact that the pods charged this free before the fee should have been taken its a fraudulent charge an I have to point it out to the proper authorization people

  

  Business Response

  Date: 09/15/2023

  I am in receipt of your correspondence concerning PODS customer, **********************    Our ********************** advocate has been in communication with ********************* as of September 14th, 2023 to address billing & scheduling concerns.  We look forward to working with ********************* in order to reach an amicable resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ********************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that **********************; experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

  Customer Answer

  Date: 09/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Just as long as they review there recorded lines when customers call proving that I was inform s I was going to get have a month fees seeing I only had the pods for a total of nine days even though it happened due to pods. Not picking up the pods on the agreed time a day causing issues with my moving an not doing what I was informed of on a recorded line 
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a 16 foot *** which was delivered June16. Hired a company they recommended to pack it which they did on June 17 *****. They charged in increments. We went over the limit because the *** had an ant infestation which we had to clean out during our metered time. On June 19th it rained. Went to check the *** and it was leaking water inside. Put a tarp over the top because it was leaking and the next morning I spent 8 hours unloading it by myself. I made several calls to PODs was on hold average 45 minutes. When I did speak to Alajandro and canceled the service and other 2 PODs and requested a refund for the amount I paid for the *** and packing service Ended up having to pay a commercial mover to take the contents. My credit card was charged $2822.96 on June 14 for the *** and June 17 my card was charged $809.77 for the packers. ********* said they would refund my monies and he would put the request in immediately. June 20 I was reimbursed $2628.17 leaving a reimbursement amount owed of $1004.56. I also feel I should be compensated $500.00 for the 8 hours I spent unpacking. The *** unit number is *****. My customer number is *********.

  

  Business Response

  Date: 09/19/2023

  I am in receipt of your correspondence concerning PODS customer, *************************. As of September 19, 2023, we have resolved all concerns with ****************** to her satisfaction. 

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20584619
  
  I am rejecting this response because:
  They did not refund the amounts that were requested and it has not been resolved to my satisfaction   
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/26/2023

  I am in receipt of your correspondence concerning PODS customer, **************************Per our previous response on September 19, 2023, a complete review of ***************** account, ********************** position remains unchanged. ***************** contacted a representative of PODS on June 19, 2023, all funds charged to ****************** has been refunded and her order has been cancelled as requested.
  

• Initial Complaint

  Date:09/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS charged me $399 because I turned in my containers 1 day before my billing cycle was finished. They said I did not complete the 2 months required for the promo offer which resulted in a penalty charge. In addition, they charged my an additional fee of $357 for delivery. None of these fees were discussed prior or in several phone calls with the company directly. I found out about these charges when they appeared on my credit card statement. I would not have returned the containers on the 25th if someone or even their website (which does not provide any information on this or any other fees) had indicated I needed to return them on the 26th. This business operates deceptively and holds your household goods as hostages.I would like both fees back. However, I'm willing to settle for the $399 charge to be returned to my credit card.

  

  Business Response

  Date: 09/19/2023

  I am in receipt of your correspondence concerning PODS customer, ***********************. As of September 18, 2023, we have resolved all concerns with **************** to her satisfaction.
  

  Customer Answer

  Date: 09/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 28-sept 9 2023 Good afternoon Ive exhausted the ability to get anyone at the PODS customer service level to connect me with management. I have been attempting to get my pod that I have been paying over $400 a month for over a year redelivered to my home. Since August 28 I have wasted over 8 hours of my time waiting on hold, speaking to multiple service reps, and being told multiple things. As our move date nears I have not been able to get a documented confirmation of our delivery and pick up and all I continue to be told is that multiple tickets with It have been opened. i ask to speak to management or leadership and I cant get anyone to connect with me. Today once again attempted to talk to management and get confirmation and the gentleman told me he could confirm it in system and couldnt send me an email as there has been an it issue but he can confirm from his personal email which makes zero sense and I dont think appropriate when I have been paying pods for this service. He then hung up on me. All I want is to be able to access my pod and have it delivered as requested and as committed to via the service contract they have agreed to. ***************************** Customer *********

  

  Business Response

  Date: 09/12/2023

  I am in receipt of your correspondence concerning PODS customer, ******************************      On September 12th, 2023, our PODS advocate spoke with ***************************** and found that the scheduling issue had been resolved.    
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***************************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***************************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:09/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired POD to move and store our belongs in our 3 BR house. They were scheduled to pick up our belongings Wednesday 9/6. It is Saturday 9/9 and they have not yet picked up our belongings. We have new buyers in the home and are now facing legal consequences for not having this removed on time. We have tried calling customer service, and have been told there is no time stamp of it getting picked up not not being offered any additional help. We would like this job to be complete asap and to be partially refunded for this not being picked up on time.

  

  Business Response

  Date: 09/15/2023

  
  I am in receipt of your correspondence concerning PODS customer, **********************************  Attempts have been made to locate Ms. ********** account and reach out to Ms. ********* to discuss her scheduling concerns, but they were unsuccessful. We invite ********************** to contact us to discuss the issue further so that we may provide a resolution. As we have not been able to locate an account with the information provided on the complaint, we ask that you reach out to *********************************************** or the PODS Resolution Specialist assigned to the issue in order for us to proceed.

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved to ***** from SLC in June and we had initially set up a *** to move in October 2022 and then due to personal reasons had to push it back. Since we pushed it back to June 2023, they went into peak season and doubled the cost from what they had told us, $5100, to over $10,000. We went back and forth with them for months trying to get the price down and they were incredibly difficult to work with and every time I was told a supervisor would call within ***** hours, I never heard anything. The only time PODs would contact me would be if my monthly payment was late. They told us the *** wouldn't move until the payment was made, and I am calling now in September outside of peak season (as told to me by a PODS cs rep), and they are saying our *** was already moved to ***** and it has been here since June 28th and we have no option to wait for the peak season cost to go down since it was already moved. I was not aware until today that the *** had moved states. This entire time, I have thought they would not move the *** unless we paid. They do not have a number or a name of a manager they can give me.

  

  Business Response

  Date: 09/15/2023

  I am in receipt of your correspondence concerning PODS customer, **************************    On September 12th, 2023, contact to discuss the issue was initiated with ************************* in order to address pricing concerns and work toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that ************************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************************; experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've recently sold my home. The closing date of my home was Tues., Sept. 5th. Before moving, my *********** contracted PODS to use as self-paced storage. On Aug. 24th, we paid $527.18 to PODs. They dropped off their *** in my driveway approximately a week before the scheduled move. I began storing my personal belongings. On Fri, Sept, 1st, I discovered that all of my personal belongings had been soaked from rain. I called the PODS support line. They informed me that their PODs are not weather proof nor were they responsible for my belongings. I asked for, in the very least, a refund of the **** They said no.They stated that the best they could do was provide me with a replacement *** on the next day (Sat, Sept. 2nd). I explained, several times, that I was moving over the weekend so it was vital that they arrived on Sat. with the replacement *** to allow me enough time to move before my scheduled closing date of Tues., Sept. 5th. They were closed on Sun, Sept. 3rd & Mon, Sept. 4th. I expressed, again & again, to please arrive on Sat. as I was depending on their arrival to begin moving my remaining belongings. They said they would.They did not. Sun & Mon, I used an alternate *********************************************** company requiring unexpected costs. Tues., Sept. 5th I closed on my home. I was able to reach a PODs rep. *** informed me that they would come pick up their leaking *** (still never replaced) & cancel our reservation as I no longer needed their services. They never came. I called that evening, the next day, & today, Sept. 7th. They still have not picked up their **** I have explained over & over I no longer own the home & the new home owners need this *** removed from their property. They have given me several different "pick up" dates & times & have not come on either one. They will not pick up their **** The new homeowners have threatened to have the *** towed & disposed of. I do not want to be responsible for a *** that the company PODs has neglected and refuses to pick up.

  

  Business Response

  Date: 09/12/2023

  I am in receipt of your correspondence concerning PODS customer ******************************  On September 8, 2023,  contact to discuss the issue was initiated with ****************** in order to address her scheduling concerns and work on a resolution. 
  

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cant access the previous file #******** to respond. Pods did not comply with the by law officers order to remove the pod container in time and was in violation. Furthermore they are continuing to charge for the pod since it has (FINALLY!!) been removed. I dispute the charges.

  

  Business Response

  Date: 09/09/2023

  I am in receipt of your correspondence concerning PODS customer, **************************************   On September 9th, 2023, contact to discuss the issue was initiated with ************************************* in order to address scheduling concerns & claim of property damage in order to work toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that ************************************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

  Customer Answer

  Date: 09/12/2023

   
  Complaint: 20571539
  
  I am rejecting this response because:
  
  I reject this response as my is***s have not been addressed and I have not received any responses. I have directly emailed/contacted the following at Pods; customer service, disputes, ******************************* (Customer Advocacy Specialist), ******************************* (Accounts Receivable Collector), *************************** (Accounts Receivable Collector), social media @ Pods, and ************************************ (CEO), not of whom have responded to my emails or is***s. My is***s are again as follows:
  
  1.     The Pod was ordered and quoted for 2 months (which have been paid).
  2.     I have never been given a copy of any rental agreements or contracts (which is not legal they must be provided on singing). Pods has locked my account since before the Pod ever even arrived (I have emails to this effect). I request that ALL documentation be sent to me to forward to my lawyer.
  3.     Pods left the pod abandoned on my property for an additional 2 months
  4.     Because Pods locked my account there is/was no way get them to pick it up. No ones responds to emails, chat people say they dont have the authority to schedule pick **** phone wait times are 4-5 hours just to speak to someone and again they say they dont have the authority to schedule a pick up. So no one at Pods has the authority to schedule a pick up? Who has the authority to schedule a pick up? I believe a judge would not find 4-5 hours to wait on hold for a phone call reasonable by any means.
  5.     Pods did not keep to a schedule for pick up. I was told it would be picked up it wasnt, had to call back they said that day, still wasnt picked up, they said next day again, they didnt come until days later.
  6.     The Pod is illegal and Pods knowingly left it in violation of the bylaw officer when the bylaw officer ordered it to be removed. Pods did not remove it by the final deadline ($5000 fine).
  7.     It was falsely advertised and misrepresented as Pods knows these pods are illegal but continues to operate illegally. The bylaw officers exact words were Pods is aware its illegal but they just dont care.
  8.     When the Pod was finally removed my driveway was cracked and crumbling under where the pod was. My drive way will need to be re surfaced now. The truck also drove onto my front lawn ripping up the grass. They have not fixed or paid to fix  these damages. I request that they send copies of their insurance for my lawyer to view.
  9.     Pods is fully aware that the charges they claim are disputed yet forwarded it to a collections agency. As per my lawyer they are negligent and responsible for damages to my credit rating and we will *** for damages if my credit rating is disturbed or any inquiries made. You may consider this your written notice.
  10.  They are charging interest on the disputed charges (charging interest or any additional fees is illegal in this province.)
  
  I request a written response that addresses, solves and fixes/repairs my is***s and concerns above and provides the documents requested for my lawyer to view.
  
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 09/18/2023

  On September 18th, 2023 our PODS advocate attempted to follow up with ************************************* to address the scheduling issue in regard to the final pick-up date of the container where the claim was reviewed and found not sustained.  ************************************* was also provided the contact information for the PODS claims advocate that would be handling the property damage claim as they too had attempted contact.       We currently awaiting ***************************** response. 

  Customer Answer

  Date: 09/21/2023

   
  Complaint: 20571539
  
  I am rejecting this response because:
  
  I reject the response because my issues have still not been addressed. I have requested in writing several times over the past months for all documents to be sent to me including the quote, any contracts or agreements with this company. I do not recall singing anything nor has the company produced any signed contracts. I have requested in writing to customer service, disputes, ******************************* (Customer Advocacy Specialist), billing and collections departments, ******************************* (Accounts Receivable Collector), *************************** (Accounts Receivable Collector), ***************************** (Customer Advocacy Specialist), social media @ Pods, and ************************************ (CEO), not of whom have responded to my emails or issues. Similarly, the collections agency Central credit could not provide the same requested documents either and the BBB sided with me in the complaint regarding the SAME overcharges that have been proven to be unfound. On consult with my lawyer I do not have any agreements or obligations to this company and further attempts to collect unfound overcharges is actually harassment and illegal.
  
  I have not heard anything about why Pods did not comply with the bylaw officers order/citation to remove the Pod knowing it was illegal they violated the order and refused to comply with the order. I want to know what steps Pod took to comply with the order and why it was not removed by the deadline to comply.
  
  I have responded to ***************************** (Customer Advocacy Specialist) regarding the damages. I sent in the pictures as requested and today gotten an email stating that she was closing the issue without responding to the pictures so it remains unaddressed. I responded to her email today and await her response to actually address the issue.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called PODS in June to get pricing information and set up an order to have a *** delivered to my apartment home for a move that was scheduled to take place on July 15th. I received pricing quotes for a *** to be delivered empty, and then taken away full to their warehouse storage. I made it abundantly clear during this first call that we were moving on July 15th and the *** would need to be taken to their storage facility for a few months until we had a permanent address to re-deliver the *** to for unloading. We were quoted prices and I agreed to set up my move with them. I trusted that the prices they quoted me were correct. We spent at least 1 full hour on the phone with them securing the details of our move on July 15th. It was made very clear that we were moving out of an apartment complex, and needed our *** to be taken away to storage on July 15th. It was also made very clear that we did not know our new delivery address yet as we were going to spend a few months in temporary housing until we had a re-deliver address for the *** to be delivered to for unloading. On July 14th, less than 24 hours prior to our move date, a representative from PODS called me to tell me they did not have an address that the *** was to be delivered to after it was packed on location by us. I explained that we never scheduled the *** to be delivered to a new location after we packed it with our belongings and moved from the apartment complex on July 15th. I explained that we did not have a new address as it was unknown, nor had it ever been information we anticipated having for a few months. They got our order wrong, and had to fix it less than 24 hours prior to our move date. They failed to tell me tat they would be adjusting my order to a more expensive price due to their error. I did not find out about this until I was billed and call to inquire as to why the bill was higher than quoted. They refused to refund me and have stated that we "changed" our order.

  

  Business Response

  Date: 09/12/2023

  I am in receipt of your correspondence concerning PODS customer, ***********************.    On September 9th,  2023, our PODS advocate spoke with *********************** to discuss pricing concerns in order to work toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that *********************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *********************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.