Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  Pods

  601 NW Mercantile Pl Port Saint Lucie, FL 34986-2258

• 

  PODS Moving & Storage

  6718 W. Plank Rd. Peoria, IL 61604

• 

  PODS Moving & Storage

  11891 Amedicus Ln, Unit B Fort Myers, FL 33907

  
• 

  PODS Moving & Storage

  16260 Airport Park Dr STE 115 Fort Myers, FL 33913-9401

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If I was asked to rate Pods a few months ago I would rave rated them favorably. Now, I am sorry I ever did business with them. I am warning everyone I know, especially my sister and nephew that work for a large national housing business accross ***************** to stay away from this company. I have been a client since November 2020. My large Pod had been in storage, in ****** ** until delivery to my new address in *************** **. June 2023 My storage payments, for the 2 1/2 years, were always paid without delay ea month. I finally decided where to move, after my husband passed away with cancer. I was given a price of ******* for my delivery with the "spring30" promo. That was paid. There was no mention of a re-delivery cost of 699 from their LA warehouse to my MB address and I don't even know what the ******* cost is for. So basically I have paid them ******* for my pod delivery and they now say I still owe another 1K they are sending to collection. I live near the beach where there is alot of seasonal moving and I give my warning to everyone about Pods (I do alot of volunteer work for the Chamber of commerce). Today was the 1st time I have seen an invoice and that was through my bank manager. I have been locked out of my Pods account since July when these charges were made on my ***** I received no responses from emails to Pods and again locked out of access to my acct. I am a senior citizen with a controlled income and I feel I have been taken advantage of. This has caused me an extreme amount of stress and anxiety. I will provide you with the full amount I have paid to them since 2020, Nov.

  

  Business Response

  Date: 09/27/2023

  I am in receipt of your correspondence concerning PODS customer, ********************************.   On September 27th, 2023, our PODS advocate spoke with ******************************** to discuss billing concerns in order to work toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that ******************************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

  Customer Answer

  Date: 09/27/2023

   
  Complaint: 20655381
  
  I received a call from *******************************,  PODS ********************** today. She advised  where there was definitely a dispute on what I was charged and would get back to me with any pricing  corrections.  So until I here back from ******************, wih a possible resolution, I do not consider this matter closed or satisfied. I will await additional information from Ms ******** research and proposed resolution with those corrected costs. I did, however,  appreciate your involvement and ****************** reaching out to me for a resolution.
  
  Kind regards,
  
  E ********************************

  

  Business Response

  Date: 10/02/2023

  Our PODS advocate has been in continued communication with ******************************** as recently as October 2nd, 2023,  as we await our PODS billing/collections team to make the final billing adjustments on the order so we may be able to resolve the claim to ************************************ satisfaction. 
   
  
  

  Customer Answer

  Date: 10/02/2023

   
  Complaint: 20655381
  
  I cannot agree with the complete response as the situation remains, yet to be  resolved. ************************************, representing PODS,  has indeed been working to help me resolve this dispute, which I greatly appreciate. I have yet to see an actual accounting of what they were actually charging me and the explanation of charges. What is to be credited and why. I was never notified of an amount they now advise was referred to their internal collection and what the charge was for. The bank manager of Chase, here in ***************, was advised by someone named *** at PODS of some type of collection and he advised me. All of my contact information  has remained the same throughout my business relationship with PODS. Phn, text, email and they have my current address since they delivered my belongings on June 26th, 2023. My only correspondences, to date, regarding these charges have been with ****************** and I still have no breakdown of charges. I did email this request to her today and I am sure she will advise me since she has been prompt with responding. But the situation remains unresolved at this time.
  
  Kind regards,
  
  E ********************************

  

  Business Response

  Date: 10/04/2023

  On October 4th, 2023, ******************************** was notified that a complete account statement had been sent along with a breakdown of the billing adjustments that occurred on the account including the corresponding credit refund that ******************************** will be receiving. 
   
  
  

  Customer Answer

  Date: 10/04/2023

   
  Complaint: 20655381
  
  Greetings,

  I did indeed receive a partial breakdown of charges, via e-mail from ****************** at PODS today,  which I appreciate. However,  I am still missing the information regarding a remaining charge that is in their internal collection department for 1k. I had never been notified of this until ***, at PODS,  gave this information to my ********** manager, *****************************, and he relayed to me. I am still locked out of my online account from ********************** so I have no way to view this on my own. I have emailed ****************** today for this information. She mentioned full breakdown was sent to me but I have not received that email from PODS accounting as yet.
  
  Kind regards,
  
  E ********************************

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20655381
  
  I am rejecting this response because:

  Greetings,

  I did indeed receive a partial breakdown of charges, via e-mail from ****************** at PODS today,  which I appreciate. However,  I am still missing the information regarding a remaining charge that is in their internal collection department for 1k. I had never been notified of this until ***, at PODS,  gave this information to my ********** manager, *****************************, and he relayed to me. I am still locked out of my online account from ********************** so I have no way to view this on my own. I have emailed ****************** today for this information. She mentioned full breakdown was sent to me but I have not received that email from PODS accounting as yet.
  
  Kind regards,

  
  E ********************************

  

  Business Response

  Date: 10/05/2023

  On October 5th, 2023,  ******************************** was notified that our PODS billing team emailed the account statement on October 4th, 2023.   In addition, our advocate explained that the previously outstanding balance of $1,000.00 had been corrected from the recent billing adjustments made to *********************-Smiths PODS account and that the amount was pulled back from 3rd party collections. 

  Customer Answer

  Date: 10/14/2023

   
  Complaint: 20655381
  
  Greetings,

  It has been 9 days since my last correspondence with PODS. *****************, representing PODS, handled my situation with such ***** and authority I very much appreciated her wisdom and attention in helping to resolve this issue.

  Since I no longer have access to my account with them I have been unable to confirm a refund has been sent  to me for overpayment to PODS as per email exchange with ******************. I would appreciate being advised if this transaction has taken place. Also, regarding 1k amount that was in their collection or being sent to their collections I want to make sure that does not reflect negatively towards me since it was not my error. 

  Other than those two issues everything else has been resolved with PODS through ******************

  
  Kind regards,
  
  E ********************************

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 pods to be delivered on 9/25/23. When going through the order process on a recorded line I stated that the pods would not be going on a paved surface it would be a grass area beside the shop. This area is able to handle heavy loads and equipment. Pods has in their policy that they can place on non paved surfaces but would require and extra fee. On their website it also defines the difference between Paved and Non Paved surfaces. After a few questions about the area where I was going to have the Pods placed, I was told it would be delivered on 9/25/23. The morning it would be delivered the driver contacted me about when he would arrive and where to put the Pods. I explained I would be here when he got here and would put them beside the shop. He then stated that they would not put them in the "yard". I explained to him about the extra fee I was paying for and the conversation when ordering the Pod. He then called his manager and the manger said they do not place in grass "period". I then asked to speak with the manager and was called my a customer service person. I explained everything once again, and was informed the manager said "no". I begin to explain that I was given a commitment from them that was within there rental agreement. They said they was sorry and was nothing they could do. All of this is on a recorded line at there customer service. I was then sent and email stating that I had made the cancellation which I did not. In the rental agreement section 15 states the placement of unit. Inside this it does not state anything about not being allowed to place a pod in a "yard" or "grass" area. I have attached additional information with the rental agreements and definitions from there website. I now have to try and find another way to move my house by 10/1/2023.

  

  Business Response

  Date: 09/29/2023

  I am in receipt of your correspondence concerning PODS Enterprises, Inc. customer, *******************************. Per our previous response on September 28, 2023, a complete review of Mr. ******** ******************************'s position remains unchanged. As explained previously,per the local storage center manager, PODS is unable to place containers on grass and ********************** order was canceled without any charges.

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a container last year, anticipating moving mid 2023. During that time I also became unemployed. I reached out to PODS multiple times keeping them in the loop as to what was going on. I made payments as many as possible and the agents continued to tell me that as long as payments were made they would work with us. As recently as last week, I spoke to them and the agents told me my POD had been auctioned. So this tells me that the agents were consistently dishonest.I have called for several days now, and they claim they don't have a local number they cant transfer me to the facility and I would like my father's urn and my kids pictures, whoever bought it does not need them. They also in no way shape or form alerted me, which they are required by law with a certified letter, that my property was being sold. This is upsetting to say the least. I could care less now about the furniture, etc. I would just like the items that are not replaceable.

  

  Business Response

  Date: 10/02/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer *******************************. Per our previous response on September 29, 2023, after a complete review of ********************* account, ********************** position remains unchanged. PODS is unable to release third-party information and return ********************** personal belongings after the auction of her container.

  Customer Answer

  Date: 10/02/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  * ********

• Initial Complaint

  Date:09/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I arrived at the house on August 9th, I attempted to open both PODS only to find one POD was jammed. I contacted PODS customer support immediately and they gave a vague response saying "they will see if they can get someone out there". After a few hours, I called again and I was told that the local facility was closed, but that my name was on the schedule to have someone come out and unjam my door on the morning of the 10th. I reiterated to the customer service agent that I had movers coming in the afternoon and because I was within 24 hours, I would be unable to cancel them without being responsible for 100% of the payment.On the morning of the 10th no one came, and I was told that my name was in the system and someone would be there as soon as possible. My movers arrived and I called again, only to be told that someone would be there shortly. They never came and I paid for movers I was unable to utilize. At 5:45pm I then used the chat feature on the PODS website to ensure I had a paper trail of conversations and informed them of the situation. At the end of the conversation I specifically asked if I was still on the schedule to be serviced and they said yes. I have the transcript of this conversation attached. I used the chat feature again at 8:17pm to check on the status, to which the person (Cherry) abruptly disconnected me without notice (not the first experience I had with being disconnected by ******). That conversation is also attached. In my frustration I immediately called to speak with an agent. Luckily that agent was very pleasant and helpful, and I appreciate her honesty because then she informed me that my service request was not on the schedule at all!!! Luckily this young lady was able to get someone to finally come out and open the door on the morning of the 11th.In feel I deserve reimbursement for the $442.77 i paid for movers who were unable to move anything due to the jammed door.Emails with ******************* is available for reference.

  

  Business Response

  Date: 09/29/2023

  I am in receipt of your correspondence concerning PODS customer, *******************************. On September 28, 2023, a PODS representative reached out to *********************** via email to present the findings and resolution offer. At this time, we are awaiting a response. 
  

• Initial Complaint

  Date:09/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a POD storage unit and it was sent to my address on 4/3/20 where it remained until 9/9/23. On or about 8/14/23 I set up an online request to have the container picked up as soon as possible, however, PODS could not schedule a pickup before 9/9/23 due to their scheduling calendar. I made the reservation as 9/9 was the earliest date for pickup even though the container was ready before 9/1/23. On 9/3 PODS debited my credit card for the full monthly payment of ****** and on 9/9 they debited ****** additional for a pickup charge.I called PODS and asked if I would be reimbursed for the 20 days extra that I paid and was informed that PODS does not pro-rate payments. I called a second time and was informed that someone would be getting back to me within 72 hours for resolution and that was over a week ago, no one has contacted me as of 9/20. I believe that I should be reimbursed for the full month as the late scheduling was due to their calendar and not due to any negligence on my end. INVOICE# PODS005856099--- ****** 9/9/23 INVOICE# PODS005816475 ---- ****** 9/3/23

  

  Business Response

  Date: 09/29/2023

  I am in receipt of your correspondence concerning PODS customer, *******************************. As of September 29, 2023, we have resolved all concerns with ***************** to his satisfaction. 

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20630114
  
  I am rejecting this response because: I received an email on 9/29/23 stating that I would be reimbursed in the amount of ******. I received a credit to my credit card today in the amount of 110.50.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 10/06/2023

  I am in receipt of your correspondence concerning PODS customer *******************************. As of October 2, 2023, we have resolved all concerns with ******************** to his satisfaction.
  

  Customer Answer

  Date: 10/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/15/23 I booked the pod service to move my items to move to ********** from ******* I was quoted one price for a zip code I was not certain was the area I would be moving to. Once I knew of the address I am moving to I called to have it delivered and changed the zip code. I was told by the person on the call that I would be charged $1,717.07 and then $133.07 when my pod was delivered nothing else. I checked my bank card and I had been charged $2300 instead of $1,717.07 that was agreed upon. In addition they also put on the statement that they will bill me another $333 for storage for the month while it is transit. When I called up customer service they stated that they would file a claim for me and I should hear back in 3 days. I called back 5 days later when I didn't hear anything. They then stated that it was declined because I switched the zip code and the price difference is just that. I now am stuck paying extra money that I was never told about. This is the second time I used this service, I have not have had any problems the first time I used it. The customer service this second time has been absolutely terrible. I would not have had a problem paying a difference due to the location change however, 1. it is actually closer than the initial location and 2. I was never told about the additional money when changing the location.

  

  Business Response

  Date: 09/29/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *********************. On September 26, 2023, contact to discuss the issue was initiated with ************** in order to address her scheduling concerns and work toward a resolution. On September 28, 2023, a PODS representative and ************** reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim.   We are currently awaiting the return of the documentation to enable the credit and *************, the refund will be completed,satisfactorily resolving the issue. 

  Customer Answer

  Date: 10/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for all the help with getting this issue solved. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contract I signed with PODS does not clearly state anything about the insurance I purchased from PODS who is the intermediary for the insurance company as they sell these policies through their website. They list themselves as a beneficiary. I called to ask if I could increase my insurance before my pod was picked up tomorrow. They said it was in the contract that I couldnt do that - its not. I spent 3 hours on the phone with them explaining that our contract does not stipulate that I cannot increase my insurance. Not in the terms and conditions, or the addendum they reference therein. They said its in Frequently Asked Questions - FAQs are NOT a legally binding document. The addendum is the legally binding document and the ONLY document referenced in the contract. I talked to BOTH insurance providers, I recorded all the calls and all of the providers said they would be happy to increase the insurance, but I had to do it through PODS. PODS refused citing the misleading contract **** with grey areas. There is no way this would hold up on court, which is where I plan to take this once I have my attorney properly review it. This is a misleading, dishonest business practice and its absolutely negatively effected my move. I plan to take them to court over it and hope others will join me. I hope Lloyds of ****** and NX ********* Services will note they refuse to increase insurance for people who ask for it after the fact, even at an elevated price. That kind of thing could cost them millions of dollars a year in potential revenue because of the ineptitude of the PODS corporation.

  

  Business Response

  Date: 09/26/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *********************. I am happy to inform you that before the receipt of this complaint, the issue was resolved by a PODS representative and **************. As of September 25th, 2023, we have confirmed with ************** that the issue was addressed to her satisfaction. Based on this, we ask that you close this complaint as resolved. Thank you.
  
  

• Initial Complaint

  Date:09/22/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for approx. ******************************* the mutually agreed to amount of $398.09 that is due to me by PODS. I have been frustrated by this lack of customer service follow up by **********************, and the fact that I am not able to speak directly to their resolution department to answer any remaining questions they may still have. I have made approx. ************************************************ an attempt to get this refund issue resolved, each time speaking to a different PODS customer service rep., and having to constantly repeat the refund-related details. Now, 30 days later, today's rep stated that they have cut my $398.09 refund check approx. 10 days ago, but they have not mailed the check because they did not have a confirmation of my mailing address. PODS has possessed my correct mailing address for at least a month, and I have not been contacted by email or phone from anyone in their resolution ***** requesting a confirmation of my mailing address. I am hoping that this BBB complaint will result in someone from PODS resolution ***** promptly contacting me with an update regarding my long overdue $398.09 refund.

  Customer Answer

  Date: 09/25/2023

   
  Better Business Bureau:
  
  

  Dear BBB Rep:

   

  Good afternoon. 

   

  Please cancel my BBB Complaint ID: ********, as ********************** and I have now resolved our refund-related issue.

   

  Thank you for your kind assistance with this request.

   

  Sincerely,

   

   

  **** St. *******

  Cell:  **************

   
  
  

• Initial Complaint

  Date:09/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've had pods reserved for many weeks (since 8/24) for delivery to take place today... even get the text (today) that delivery will take place today (9/21/23)..."We won't be delivering" ... Basically because they don't care about customer service, didn't prepare and plan accordingly and decided to lie to the customer all the way up to this morning that the pod would be delivered.Recorded the entire interaction with customer service wherein we asked for managers, supervisors, etc... What is the response? Lies... Even caught the customer service in the lies in the recording.Then they try to **** us off to "another phone number"... So we call it while on the original customer service call. Not surprisingly, that new number says they are unavailable...****************************** and *********************** should all be ashamed and be accountable for the lies, deception and non-delivery.The number they called us from was ************ - Pods moving and storage

  

  Business Response

  Date: 09/26/2023

  I am in receipt of your correspondence concerning PODS customer, **************************   On September 26th, 2023, our PODS advocate spoke with ************************* to apologize for the rescheduled delivery date due to unforeseen circumstances and to thank ************************* for the valuable feedback.    Our advocate confirmed with ************************* that the order was cancelled and no charges had occurred. 
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that ************************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  
  

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chose to use PODS for our move across country. We initially order 2 PODS but then added a 3rd. At no point throughout the entire process with PODS was one answer from any of the **************** Reps ever the same. They do a very bad job at spelling out how the transit times work even the whole process from start to finish. They hook you into using their service & once they have you you're at their mercy. I spoke to one agent that told me numerous times and I even confirmed that the travel date from the time the PODS are picked up to the time they arrive at our home was 7 days tops. So that's what we planned for. Only to find out after we had already moved that the trucking companies have 4 days to pick the PODS up & then an add'l 8 to get them where they're going. Had we known this from the beginning we would'be planned differently being a family of 4 with 2 young children. We must've spoken to PODS customer service a dozen times over the past few weeks. Most reps were very nice with the exception of one woman who was extremely rude & even said another rep had no idea what they were talking about & told us the wrong info. We eventually had been forwarded to a advocate of some sort who did absolutely zero in terms of conflict resolution & or compensation. I tried calling that rep numerous times. No one ever called back or followed up. The last I heard back was basically "Your PODS are scheduled to come on these dates, what more do you want? What kind of compensation are you looking for? I called after that asking to get a number to someone higher up. The rep put me on hold for over 10 mins "looking up the number" only to have them hangup & never call back. The experience has been awful. Terrible communication, the process is not clear & half the time the info spread is incorrect. I will make it a point to tell anyone I know who is moving to not use PODS. They don't care about the customers they have all they care about is signing up the next sucker.

  

  Business Response

  Date: 09/29/2023

  I am in receipt of your correspondence concerning PODS customer **********************************   On September 26, 2023, contact to discuss the issue was initiated with ********************** in order to address his scheduling concerns and work on a resolution.