Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  1209 W Market St Smithfield, NC 27577-3338

• 

  PODS

  8161 Briese Ln Pensacola, FL 32514

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  
• 

  PODS Moving & Storage

  1871 Massaro Blvd Tampa, FL 33619-3013

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the email I sent them with no response back and still continuing to contact me saying they are picking up a pod that was picked up 2 weeks ago.Hello, thank you for getting back to me. I ordered my pod, the man on the phone said it would be no problem going straight from one house to the next on pick up. It ended up going to the ********* factory on ****************. So for over a week I didn't have items to wear, or to cook with including my work uniform. I was told the earliest I could get it was October 31st, the *********** factory helped me out and got it to me sooner because they saw the mistake. Upon arrival the driver said it tipped some and the door was stuck. I was able to get the door up enough to slip in and push back boxes in order to open it. Several bins were cracked and a few old antique dishes were broken. I'm still also receiving notifications that my bin is coming and they can't pick it up til November 7th, which I'd think loses you out on money you could be making from it. Overall the experience was horrible and caused more stress than necessary. Previously I had requested 300$ back, I think 500$ is more fair due to all the issues, and broken items. We are a young couple trying to make it in a very difficult world and the stress of the pod was very unnecessary. Thank you, *********************** Sent from my ******** ******* Galaxy smartphone -------- Original message --------From: Pods Advocacy Disputes <***********************************> Date: 10/26/23 11:07 AM (GMT-05:00) To: ****************** Subject: Scheduling Dispute Review for Refund - 10/20/2023 - ******************** Customer ID ********* Order #******* Case #******** No not only was a charged full price, had my things taken for an extended time, finally got it delivered, had items broken but now they want to charge me again for a pod that was already picked up.

  

  Business Response

  Date: 11/21/2023

  I am in receipt of your correspondence concerning PODS customer, ************************   On November 21st, 2023, contact to discuss the issue was initiated with *********************** to address scheduling & other concerns in order to work toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *********************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *********************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20889936
  
  I am rejecting this response because: I have tried making contact with the company, I continue to get a voice messege, I have not been contacted back after leaving several messages. I would still like a full refund due to the situation and again not being able to make contact with the company to even discuss the situation. I am a 911 dispatcher and not always available to answer my phone. I work 60+ hours a week and have done my best to attempt contact. What is the next step in getting a refund.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/28/2023

  On November 28th, 2023, our PODS advocate followed up with *********************** by phone & email in order to obtain additional information for the review.  We currently await ******************* response so we may be able to reach a satisfactory resolution.
   
  
  

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 8, 2022, my husband, 52 yrs old passed away from Cancer. We were caring for 4 children that we planned on adopting at the time. Unfortunately, we did not receive any financial support for the children. Due to my husbands cancer treatments, he was unable to work, and I was. Seriously suffering financially having to pay for a funeral that we were completely unprepared for.I contacted PODS storage to see if I may be able to work out hardship amount with them. My 1st call went well, the women told me absolutely would be able to do that.But I needed to speak to a supervisor. I called and then emailed for MONTHS trying to get a manager to give me the amount, to no avail. I was ignored, lied to and treated with no respect. FINALLY, they gave me a payoff amount, which was so much more than the original amount I was trying to lessen. They charged me for all the months that they refused to supply me with a payoff amount.I have documents to sport my claim.Honestly, I had to borrow the money to get my ***, they told me I had 2 days before it went into the auction department. If wouldnt be auctioned until January 17th, ****. I was told they would remove the lock. from my *** on November 17th. Once the lock was removed, they could no longer deliver the *** to me. I had barely 2 days to try to find $1,741.17 I had to borrow this from my old boss, After the payment was made I contacted PODS to arrange the delivery of the *** to only be told that my account is locked, and I wont be able to do anything for 5-7 days. I have to unload the *** on/before 12/6/2023 so I am not charged another month from PODS, and they are now delaying the delivery of the ***.I called repeatedly to speak to *************************************** CEO of PODS, I was so desperate I sent her a personal message on ******************** She did not respond to either. I also had NO luck speaking to anyone in authority.****************************** ************

  

  Business Response

  Date: 11/29/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *************************. A review of the account was complete. On February 16, 2023, ************ wrote back in an email sent from PODS ****************** to advise of her husband's passing. The email she responded to advised This is an automatically generated email; please do not reply to this message. Reply to this message will not be read or responded to.Due to this, there was no action taken to help ************ take over *************************** account. On June 17, 2023, ************ provided the death certificate and a case was created to assist ************ with ************** account. On July 26, 2023, PODS sent a form for the release of the contents in the container. On July 27, 2023,************ emailed and advised she wanted to discuss a discount or negotiation of fees. On August 9th, 2023, ************ sent back the form signed but removed the last paragraph that was on the form. She asked for someone to contact her to discuss a beneficial and fair amount. There was a technical error that caused PODS not to see the email until. On August 14th PODS called and left a voicemail for ************ and advised until we received the form signed in its original form we could not discuss a discounted of fees. On August 31, 2023, PODS advised ************ we could waive up to 2 rental fees. The Duration of the case review was from June 17th to July 27th,based on when the documents were received till PODS provided the documents needed to complete the account transfer. ************ is not willing to work with PODS billing in order to finalize the account transfer. Based on this information, PODS is not able to honor ************** request for fees waived.
  

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I serve as CFO/Treasurer of a condo association. One of the owners had a *** placed in the common parking court. When the *** was removed from the property on August 21, 2023 the apparatus for picking up the *** caught a rare, mature Japanese maple and pulled major limbs from the tree. I filed an official report with PODS, on behalf of the condo association, on September 6, 2023. On that date I provided the person assigned to the claim, *****************************, with **************-stamped security cam video which clearly showed the damage in the act. The footage included the PODS truck driving away with a sizeable chunk of the tree dragging behind. I also provided photographs of the tree with the visible damage, as well as a timeline of events related to the damage. Over the past 2+ months I have left numerous voicemails and emails for ****************** and yet haven't ever gotten a response at all. I have also placed no less than a dozen calls to PODS in the past 2+ months, in addition to numerous emails. In one of my earlier calls I was told that I would receive an "offer" as restitution for the damage within 24 to 48 hours of my call. On later calls I was told the case was being elevated to a senior member of the resolution team. Yet another that a "claims specialist" other than ****************** would be calling me. I have heard several different excuses when I called, each call ending with a promise of action on my claim within 24 hours or 24 - 48 hours or 48 - 72 hours. To this day, I have NEVER received a phone call or email from PODS. At this point, I don't know whether to file a police report for the driver that damaged the association property or continue contacting PODS. We are approaching three months since the property was damaged and I have had NO response from PODS at all since I filed the claim. On my initial call to PODS I was given a case number. In later calls I was assigned a "reference number". I have also been disconnected by the PODS employees numerous times.

  

  Business Response

  Date: 11/21/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ************************* and her ****************** A review of the issue that gave rise to this complaint is currently underway. ************** and *************************** has been assigned a PODS Advocacy Representative and has been contacted to advise of assignment and request estimates for the repairs of the damages to review and proceed with the final steps of the review process. We will continue to work with ************** and *************************** until the review is complete and will provide details and appropriate resolution accordingly.

  Customer Answer

  Date: 11/29/2023

   
  Complaint: 20876669
  
  I am rejecting this response because: I have been contacted by a PODS representative assigned to our case but do not wish to close out the BBB complaint until our condo association has received restitution for the damaged tree. I will accept PODS response after the matter is closed to the satisfaction of our condo association board. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/07/2023

  I am in receipt of your correspondence concerning *************************. On 12/4/2023, ****************** was asked to have an arborist inspect the tree and provide PODS Enterprises, LLC with their findings and possible care for the tree. We are currently awaiting a reply from ****************** and will address the situation further once we are in receipt of the documentation. 

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 20876669
  
  I am rejecting this response because:

  Case #********: PODS damaged *********** *********************** property on August 21, 2023. Our claim was filed early-September 2023. After repeated attempts to follow-up over several months, with not a single response, I contacted BBB. Thanks to the aid of BBB, I was able to get a response out of PODS. I was eventually offered a settlement in the amount of $750 and was told I would receive a check within 10 - 14 business days, plus mailing time, after I signed the release. I emailed the signed/witnessed release on March 1, 2024 but still have not received payment. I have emailed twice to follow up and once via voicemail. I received one email response on March 28, 2024 that the PODS contact would ask accounting to process the check. It has been 40 days since I signed the release and still no check

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 04/18/2024

  I am in receipt of your correspondence concerning ***************************.  On 4/18/2024, a PODS representative contacted ****************** via email advising that the check was issued on 4/18/2024, and will be sent out via ****** satisfactorily resolving the issue.

  Customer Answer

  Date: 04/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 11/13/2023 I paid for pods to get my things from ***** to Ga . I received a phone call saying they couldnt deliver I was not *********** was gone be delivered early until they called me. They knew I lived in a townhome ?? they also know they have a hard time delivering it to townhomes and still took my money . They are not refused to redeliver to my home . *********************** told me to call her when I am ready for my pod to be redelivered and she will try to see if she can have it pick up the same day and now she refuses to keep her word .

  

  Business Response

  Date: 11/28/2023

  
  I am in receipt of your correspondence concerning PODS customer, Detrecia ****. As of November *******, we have resolved all concerns with ************ to her satisfaction. 

• Initial Complaint

  Date:11/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i requested my stuff to be delivered back in june which they did not do. I have been calling them ever since they say i owe over **** dollars im disabled and don't make that much in a month they are threating to sell my belongings which i can't have that, in august they offered me a settlement oi ******* i called bc i wanted to split the payments up and they say i can't they basically just want to sell my stuff i owe **** now and they are holding my stuff hostage i can't get into them,my winter clothes are there its getting colder i would like to get my coat my xmas stuff please help the most i could pay is *******

  

  Business Response

  Date: 11/17/2023

  I am in receipt of your correspondence concerning PODS customer, ************************   On November 15, 2023,  contact to discuss the issue was initiated with ************** in order to address her billing concerns and work on a resolution.  

  Customer Answer

  Date: 11/29/2023

   
  Complaint: 20873846
  
  I am rejecting this response because: they say that they tried to contact me but they have not or they are calling the wrong phone number
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/01/2023

  I am in receipt of your correspondence concerning PODS customer, ***********************. As of December 1, 2023, we have resolved all concerns with ************** to her satisfaction.
  

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company advertises that having an online account is the simplest way to make changes to your pods delivery or pick up. I went online to reschedule my pod delivery and I guess it didnt take because the pod still came on the original delivery date and when I called the company to tell them about their mistake, I was told Id get a callback and I never did. When I went to schedule the pod pick up prior to my second month of fees, there were no available pick up dates, so I went onto the chat and the lady there said she cant get it picked up prior to Nov. 17th. I told her that I didnt feel I should have to pay for a second month because the Pod came too early to begin with. Her response was, no worries which led me to believe I wouldnt be charged for the second month. I was charged and when I called to see about a solution, there was no help. The customer service lady couldnt or wouldnt help me and she said there was no way for me talk to anyone in a higher position. Pods has falsely advertised the convenience of their service. Pods has poor customer service by making it impossible to speak with anyone with authority that could find a resolution and that their agents lie/mislead their customers. On top of all of that, they have the wrong last name for me which makes it difficult for their agents to even get into my account.

  

  Business Response

  Date: 11/17/2023

  I am in receipt of your correspondence concerning PODS customer, ********************    On November 17th, 2023, contact to discuss the issue was initiated with ******************* in order to address billing concerns and work toward a resolution.    We currently await **************** response. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:11/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a *** to help me move in mid September. They offer to rent blankets, which I paid $32.08 to do. The *** was delivered without the blankets. The driver told me I needed to drive to the local warehouse to pick them up. I drove the almost 30 minutes to the warehouse only for the manager to tell me they've never had blankets at this location. He promised to take it off my bill, but never did. I called PODS service line to open a case. Someone emailed me to discuss the claim on Oct. 6. I responded immediately and have sent follow up emails on Oct. 7th, 13, 22nd, and Nov 15, but have received no response at all. I should have been credited immediately for a service I didn't receive, but it's been two months.When I went to schedule them moving my *** to my new house a few days before my move out date, their earliest open date was 10 days in the future! That's completely ridiculous. I called explaining that I had to be out of my house by the end of the week. They were able to schedule my pickup even after telling me there were no drivers or trucks available to be able to do it sooner. Then on my bill I see they charged me an additional $80 for a "rush delivery" fee. I was never made aware of this ahead of time and not once was any kind of rush fee ever mentioned as being a thing. I should mention that when my *** was originally scheduled to be delivered to me, they called me the day of to reschedule. I received no consideration for that whatsoever. So when PODS has a problem, they can mess up my schedule and do whatever they want. When I have a problem, they get to assess me exorbitant fees without telling me ahead of time. I've spent almost two hours on the phone through multiple calls. An hour of drive time to the warehouse for nothing, and several emails over two months and have gotten nothing. Their customer service is the worst in the business. I don't know what they do, but it isn't service.

  

  Business Response

  Date: 11/17/2023

  I am in receipt of your correspondence concerning PODS customer, ********************************    On November 17th, 2023, contact to discuss the issue was initiated with ******************************* in order to address billing concerns and work toward a resolution.    We currently await ********************** response. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  
  

• Initial Complaint

  Date:11/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I obtained a quote and was given a price for the rental of the **** the delivery, insurance on the container, and the non-paved fee. I was told my debit card would be charged $332.50. We were fine with the cost so I placed the order. The day before the *** was delivered, the charge was put on my debit card and they charged me over $80 more than the quote with zero explanation through email or text. I called PODS and wanted to know what the extra money was for. The person I spoke with didn't seem to understand what I was asking and it took me a while to finally get her to understand. I told her every detail of the original quote, including the quote number, and she told me it sounded like I had everything in order. I was advised that I would be receiving an email and someone would contact me for additional information. I did get an email that my query was opened but no one contacted me. Two days later, I received a second email stating they had investigated the claim and found that everyone acted appropriately. I can only imagine what phantom things I will be paying for in the future and receive no explanation as to why I am paying more. I STILL don't know why I was charged so much more and no one will tell me anything. To make matters worse, when the *** was delivered, it was placed at my neighbors house. They are fine with that but still. I was wanting PODS to honor their quote and the extra charge refunded to me but PODS is adamant they acted appropriately despite not letting me know why I was charged so much more.

  

  Business Response

  Date: 11/17/2023

  I am in receipt of your correspondence concerning PODS customer, ******************************** of November 15, 2023, we have resolved all concerns with **************** to her satisfaction. 

  Customer Answer

  Date: 11/20/2023

   
  Complaint: 20872816
  
  I am rejecting this response because:
  nothing has been resolved to my satisfaction.  PODS provided me with a quote which I approved then charged additional funds I DID NOT approve.  I asked for a quote 3 times and all 3 times I received the same quote.  They promised me one price and took another.  They STOLE money from me and I want that difference refunded.  It is deceptive to state one amount will be charged then take another without notifying me in some way.  They should have contacted me to get my approval or disapproval of that amount.  That is dishonest.
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/21/2023

  I am in receipt of your correspondence concerning PODS customer, ******************************Per our previous response on November 15, 2023, a complete review of Ms.******* account, ********************** position remains unchanged. **************** booked her order online through the PODS website with all fees, discounts, and taxes associated with the order listed for ***************** 

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired PODS moving company to relocate our home furnishing on 9/13/23. They referred Pro Movers to load in ********* and unload to ********, **. Multiple problems encountered from the beginning including theft. Our furniture was severely damaged because workers did not take proper precautions, including not rapping our furniture and Art work, although wrapping blankets were bought as recommended by them. And a jug of money was taken. Furniture was stuffed without caution or care. The lead worker even had a ankle bracelet on, after questioning him about our money . The company was informed and claims were filed, for damages in Milwaukee and then in *********. They have made in difficult to file a claim or address our concerns in a timely fashion. We are looking at $10,000 in damages to our furnishings. We are concerned that because we are Senior citizens, we may being taken advantage of. Our furniture is damaged and it's placed an emotional burden on us leading to some health issues due to the steress involved.Our expierence with the ********* Pods department also led ot damages to our furniture being destroyed, including broken beds, fireplace and $800 grill and a sound system.We put our trust in this company and they have been very slow to respond and have made it difficult to file the complaints and no real contact person identified to talk with . We want our claim to be completed ASAP. We did a major downsize in our home and what's left has been destoyed to our liking. The public needs to know our expierence with this company and we need BBB to contact thwem with our concerns. We also plan to file a claim with AARP, because they are taking advantage of us. It's been a horrible expierence for us at this time in our lives after living in our home for over 30 years

  

  Business Response

  Date: 11/15/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******************************  ********************** LLC. can only respond on how the coverage was presented, therefore any claim disputes or requests for updates would need to be addressed directly through ***********.   Please have this complaint/request removed from PODS Enterprises LLC. and forwarded to ********************************************************************************************* as *********************** remaining concerns are based solely on the claim.  Please reference the complaint filed with the West ******* BBB complaint #******** on behalf of ***************************; to ************

  Customer Answer

  Date: 11/22/2023

  
  Complaint: ********
  
  I am rejecting this response because:  We verified that our property was damaged and destyoyed with Phot's and video's and ongoing correspondence .There is also documentation of ongoing contact with ****** offiicials regarding who to hire and other concerns about how they were handling our case.     We hired PODDS and purchased the insurance to protect our property which they clearly did not do.   We followed all of the instructions to prepare so we could have peace of mind knowing that the last of our possession's would be safe.  We are retiree's in our 70's who decided to downsize and relocate.  ****** appears to want to transfer the blame but we hired them.  In addition, they contracted with a company who had a convicted feleon which they sent to our home and money was stolen.  Our damages are over $10,000 and we have had to destroy some of our furniture due to the damage.

  They need to take responsibility without hesitation.  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/22/2023

  While we appreciate *********************** feedback, any additional inquiry or dispute would need to be directly addressed with *******.    We request that this complaint/request be removed from PODS Enterprises LLC. and forwarded to ************* ************************************************************************** as *********************** remaining concerns are based solely on the claim.  Please reference the complaint filed with the West ******* BBB complaint #******** on behalf of ***************************; to Unirisc Inc.
   
  
  

• Initial Complaint

  Date:11/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with PODS to delivery a *** to a ******* Address on 3 Nov and pick up the *** on 10 Nov with a delivery date on 18 Nov. On the afternoon of 10 Nov PODS rescheduled the pick up to 16 Nov and a new delivery date of 28 Nov. No explanation has been given to the cause of the change. PODS has already collect $1400 in fees.The changed dates are causing hardships and will cause an elderly woman to move into an unfurnished apartment.I have tried to gain resolution through the customer care number and have spent countless time on hold on to get the same answer that there is no solution other than to wait.

  

  Business Response

  Date: 11/14/2023

  I am in receipt of your correspondence concerning PODS customer, ************************     On November 14th, 2023, contact to discuss the issue was initiated with *********************** in order to address scheduling concerns and work toward a resolution.  We currently await ***************** response. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *********************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *********************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments
  
  

  Customer Answer

  Date: 11/14/2023

   
  Complaint: 20862437
  
  I am rejecting this response because:

  I received a voicemail today from PODS and returned their call. The call went to voicemail and I am waiting their response. The *** has been picked up; however the delivery date is 9 days after the original contract date. The caller did state that they are trying to expedite the move but anything short of the scheduled date of 18 Nov will cause hotel expenses and lost work time. I look forward to a definite delivery date. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/15/2023

  On November 14th, 2023, our PODS advocate spoke with *********************** in regard to the delivery of the container.  We look forward to working with *********************** in order to reach a satisfactory resolution in this matter.