Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  
• 

  PODS Moving & Storage

  1871 Massaro Blvd Tampa, FL 33619-3013

  
• 

  PODS Moving & Storage

  18450 Showalter Rd Hagerstown, MD 21742

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The attached ledger shows that PODS has overcharged my account by $787.90 which is coded as "Refund - CRCD Void), but the charges still accrue in the accounting ledger and was never removed. I have color coded all activity and it shows a balance for only January and February 2024. However PODs is claiming I owe them for 4 months instead of 2, sending my storage into auction. They have also charged an auction fee for $103.00 which needs to be credited back due to their billing error and by sending my items to auction. This is a PODS billing error.

  

  Business Response

  Date: 03/20/2024

  BBB Complaint #  21424512
  
    I am in receipt of your correspondence concerning *********************, Due to her concerns being directly related to the billing, the account is under review with our PODS ****************************** at this time.  Upon completion of the review, a member of our PODS Billing/Collections team will reach out to *********************.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************************* have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *********************;experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:03/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've bought a storage unit in auction and my authorized user wasn't able to empty or get anything out due to a U-Haul facility not having a available truck so I was advised from the facility manager I could reschedule my clean out date and even had your scheduling office call to verify what I am saying is true they were about to contact the facility got it verified and now Im getting the run around on my scheduling date also with speaking with a supervisor if the facility manager said I could reschedule why am I having to deal with so much I just want to clean out the unit Ive also asked for a refund they said Im not able to get a refund

  

  Business Response

  Date: 03/20/2024

  I am in receipt of your correspondence concerning third party ***************************. ******************** is scheduled to empty the container on Monday, March 25, 2024. After the container is emptied, ******************** deposit will be refunded to his payment card. With the receipt of this correspondence, PODS Enterprises, LLC considers this matter resolved.
  

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started with the company on 1/29/24. That portion went fine the delivery was set up for drop off location 3/1/24. Everything went well on the delivery, and pick up was set for 3/7/24 . That also happened on time. Now is when the issues have begun. I was contacted on 3/11/24, for delivery to the drop off location on 3/12/24. I received no call on the evening of 3/11/24. I called on 3/12/24 to inquire about the delivery. So far I have been hung up on 3 times, on the forth time I asked to speak to a supervisor. I again was hund up on. It is clear that this is a problem with Logistics. The left hand does not know what the right hand is doing. I will never do business with them again, I want them to pay the claim for ******, which is what I had the product insured for. I feel that I am sure that everything will be damaged now.

  

  Business Response

  Date: 03/14/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,***************************. On March *********, a ********************** representative was able to reach ******************** by phone regarding a sooner redelivery for March 16th 2024 to his new address, satisfactorily resolving the issue.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************* may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that ******************** feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

  Customer Answer

  Date: 03/16/2024

   
  Complaint: 21422395
  
  I am rejecting this response because: The arrangements that were made by one of their senior reps was not upheld. I was told by this rep that I would receive my POD on Saturday 3/16/24. No phone call and no delivery was made on 3/16/24. I was in the logistic field for 8 years, they are pulling a empty promise. They called me and told me that they would deliver my POD early on 3/11/24 or 3/12/24, that never happened and when I called back, I was purposely left on hold, then hung up on 3 times. this is unacceptable practice on their part, I want to follow thru with the complaint and the refund I asked for.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/18/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***************************. On March 18th, ***************************** representative was able to contact ******************** by phone and reached an amicable agreement involving a Customer Satisfaction credit as a resolution to his claim, satisfactorily resolving the issue.
  

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS continued to charge my credit card after the container was emptied on June 10, 2023. I discovered this in January, 2024. They owe me $3,119.60 which they acknowledge but have not paid me. They don't have my refund information or address. I've been calling for 6 weeks and have spent hours on the phone and never get anywhere. They keep telling me to call back in an hour and speak to "*******" the supervisor and when I do, they say he's not available. I don't think he exists. I want the money they have stolen from me.

  

  Business Response

  Date: 03/20/2024

  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *******************************. On March *********, a ********************** representative and the Customer reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim. We are currently awaiting the return of the documentation to enable the credit and *************, the refund will be completed, satisfactorily resolving the issue.
  

• Initial Complaint

  Date:03/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted pods.com Via website to drop off 2 pods do to use moving. Pods got dropped and filled and picked up no problem. I paid all fees to drop off and store the pods while our house was being built. At the time of complation of our house I used pods.com website to schedule the pods to be dropped off at the new house. I went through all steps to setup the drop off. Its like 8 steps for each pod. After a couple days I never recieved any update that the pods would be delivered. I then had to call the customer service number to get an update. After speaking with someone on the phone I was told that im sorry sir we did not recieve your order to drop off the pods. Even though I completed all the steps on the website. Please keep in mind these are the same steps I used to order the pods the 1st time. So now I had to have the pods dropped off at at later time. Fine . So the pods get dropped off. . For some reason I choose to check my bank account and to my surpise not only did I see the drop off fee of $288.91 I also see 2 more pending fees. one for $299.00 and one $208.25. So I call pods customer service and was told the 2 extra charges was for storgae for the month. I then informed the rep on the phone that I originally scheduled for the pods to be delivered at the end of February which again I did online and even hit the tab that said complete your order. So this way I would not be charged any extra fees. But i keep getting told your order did not complete on our end. I tell them how is that my falut that your system did not complete the order on there end. So after a 30 min phone call and not getting anywhere I was told they can submit to the higher *** and see about what they can do. I was told I will still have to pay for one fee of $299 and they will see about lowering the other fee. After ending the phone call I get an email that says I have updated my email address for pods. Which I never did. Pods changed my email address with a fake one. can't login

  

  Business Response

  Date: 03/14/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,***********************. On March *********, a ********************** representative and **************** reached an amicable agreement involving a Customer Satisfaction credit as a resolution to his claim, satisfactorily resolving the issue.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *************** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that **************** feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

• Initial Complaint

  Date:03/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This might be the most incompetent company I've ever dealt with. I called and scheduled an in-state move with their largest container. I recieved an email the day before informing me that the pod would be dropped off as scheduled. It never showed up. We had movers scheduled the next day that we had to cancel. No notification whatsoever.I called customer service and was informed that they don't drop off to my area on Thursday. Then why did they schedule it on Thursday??? After much angst and arguing, they said that the Pod would be delivered on Saturday, three days late. Two hours later, I received another phone call saying that they have decided that they don't deliver to my area at all!! I have never seen a company so incompetent at the one thing they do - dropping off storage containers. I would highly encourage everyone to find alternate ways to move. And consider their scheduled pick *** and drop-offs to be unlikely.Hours wasted on the phone. Now I guess it's back to U-haul...

  

  Business Response

  Date: 03/15/2024

  I am in receipt of your correspondence concerning PODS customer, **************************** of March 8, 2024, we were unable to accommodate **************** move due to his location, as such **************** order was promptly canceled, **************** was made aware of this, and no charges were made to ****************.
  
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *************** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that **************** feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Inc.considers this matter resolved.

• Initial Complaint

  Date:03/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Pod to be delivered to be delivered to my new address, ************************************************************ on March 2nd 2024. On the morning of March 2nd the pod was to be delivered at 7:30 AM. I meet the driver at the new house, and after a half an hour of discussion, the Pods driver refused to drop due to the ground being wet. I provided consent that if he caused any damage to the yard during drop off, that it was okay. I needed the items in the pod for the new house. The driver left with the pod and stated that I could access the Pod at their container warehouse in ************ **. After the driver left I contacted customer support, who was not able to provide any assistance other than rescheduling for a new drop off date of Monday 03/04/2024. I asked for a manager, in which he stated he would put in for a call back which I took and I also agreed to a new drop off date of 03/04 as I had no other choice. I went to the pods warehouse on 03/04 to obtain some things that I could at the end of the container. Once there, the warehouse supervisor informed me that the pod should of been delivered, that they have a track system to put on the grass for these days. The driver was new.Pod was delivered on 03/04, I scheduled a pick up for 03/05 as I need the driver due to limited parking. Pod was never picked up on 03/05, I called pods, again was told no supervisor was available, and that the next pickup date could only be 03/07 due to the location being closed on Wednesday. Come 03/07, pods again missed their pickup date, and the pod remains in my driveway. I called on 03/08, was finally able to get a supervisor, he informed me that they just never rescheduled the pickup, and that the next day available is 03/09.There appears to be no accountability or follow through within this company. Not only did I move into a house on 03/02 with nothing, but now I cannot even have the pod picked up from my driveway. Please help me complete this horrible move that was supposed to be an amazing experience for me and my family.

  

  Business Response

  Date: 03/12/2024

  I am in receipt of your correspondence concerning PODS customer, ****************.   On March 12th, 2024, our PODS advocate spoke with ***** March concerning the delivery and pick up of the container.  **************** agreed to the resolution offer that was provided.   PODS considers that the matter has been resolved amicably. 
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** March experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around March 31, 2021, my son and I made an agreement with PODs for my move from *************, ** to ************** and then deliver to my next location in ******* (which I didn't know where that would be at the time). There were three pods. One is in dispute - Pod # ***B3. The Dispute# is ******. In April 6, 2021 I saw a charge on my account that showed my Pod was in ********. I called about it, and they thought it was supposed to be in NY and I explained no --it was not. They charged me $1802.06 for this. I told them I did not want this nor authorize it and to make sure the other pods do not go to NY. They never reimbursed that amount. On Aug, 26, 2023, they were supposed to deliver two of the pods to my new ******* address and family members were waiting with me, but they never showed. I called and spoke to a ********************* on a recorded line (for four hours with family as witnesses) and he said there was a mistake and one pod was still in ******** and they would need to charge me $4,538.55 to bring it back from NY to my new ******* address and then would reimburse me. They never reimbursed me. I've been calling to try to get the reimbursement until Feb 2024 when they said that case was closed and they would not reimburse me. I immediately called my credit card company as I suspected fraud, and the bank got my money back from PODs. But PODS called on Feb 23, 2024 and said to pay it back or go to collections. I since emailed them and wrote them asking them to provide documentation showing I consented to my Pod being taken to NY and if not, then I should not have to pay. I also asked why I would have to pay $4,538.55 to bring it back if it was only $1802.06 to take it. They responded that the case was closed and they could not provide the document and they could settle for $3,400. I then asked them to send a copy of the contract they were using for this case and they would not. I need help before they send me to collections and need my $1802.06 back.

  

  Business Response

  Date: 03/11/2024

  I am in receipt of your correspondence from *********************************** concerning our PODS customer.  On March 8th, 2024, our ********************** advocate spoke with our PODS customer about the concerns outlined by ***********************************.   On March 11th, 2024, our PODS advocate spoke with *********************************** to advise we had spoken directly with our PODS customer and the review was underway.  We look forward to working with both *********************************** & our PODS customer to reach an amicable resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *********************************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *********************************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

  Customer Answer

  Date: 03/14/2024

   
  Complaint: 21404584
  
  I am rejecting this response because the situation still has not been resolved.  I've been speaking with a different person at PODs who seems to be listening.  However I need confirmation that the amount in dispute ($4538.55) is being handled and that I will not be billed / collected upon for this amount in accordance with POD's employee, *********************, and as explained in the letter I sent previously sent (and is attached here).  Also, in the alternative, I ask and have repeatedly asked that documentation/ a copy of the agreement which PODs is using as a basis to show that I consented to my items be shipped to a different state, (which is the ******* of the disputed $4538.55), be provided to me.
  
  Sincerely,
  
  ***********************************

   

  

  Business Response

  Date: 03/18/2024

  Our PODS advocate has been in perpetual communication with *********************************** as recently as March 18th, 2024 to provide status updates of the account review and the pending billing adjustments.  We continue to work with *********************************** toward an amicably resolution. 

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21404584
  
  I am rejecting this response because, although the company continues to try to research and work through the billing with me, I am now being told that I owe a different amount ($2630.69), but I have not been provided the statement breakdown that documents how that amount was calculated.  I still have not received any documentation to show the basis of why my goods were shipped to ********, and I have not received any response to my request that someone pull the recording and/or respond to the fact that a PODS representative (*********************) told me I was going to be reimbursed the $45388.55 amount.
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 03/29/2024

  Our PODS advocate has worked continuously with *********************************** speaking with her as recently as March 27th, 2024.    ************************ has been provided the statement and invoices from 2021 that coincide with why there is an outstanding balance on the account.     
   
  ************************ was provided a settlement amount in 2021 to cover the cost of the container that should not have been shipped from ******* to ******** and also to cover the cost to move that container back from ******** back to *******.   Because the move from ******** to ******* did not take place in 2021 part of the settlement amount was applied to invoices that came due and the rest of the credit balance was refunded to the credit card on file.        ************************ has not provided any documentation to the contrary.
   
  ************************ has been advised in order to settle the outstanding balance on the account she would need to work directly with our PODS billing/collections team.    One of those team members reached out to ************************ on March 27th, 2024 and that team currently await her response.  
  
  

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21404584
  
  I am rejecting this response because: PODs sent me a statement with the rest of the transactions which showed a zero balance by the end of my contract in Oct 2023. However there are then additions and subtractions starting in Feb 2024 up to March 2024 which are not explained and somehow end up with them saying I owe $2630.69.  I have no idea where this amount is coming from or how its calculated and it was added to the invoice after the fact.  Though I was told they are willing to settle for $1500,  I dont even know what I would be settling since the $2630.69 appears in the statement with no explanation and no accompanying invoice.
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 04/10/2024

  ************************ has been provided the statement and invoices from 2021 that coincide with why there is an outstanding balance on the account, along with a breakdown of where the settlement credit that was provided in 2021 was applied to outstanding invoices & monies refunded to the credit card on file at that time.   ************************ has not supplied any documentation to the contrary to support her claim.     The outstanding balance on the PODS account is valid.   Our PODS collection team offered to settle the account for an amount lower than the outstanding balance which ************************ rejected.    The claim has been reviewed several times and PODS position remains the same in this matter .

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21404584
  
  I never rejected the $1500 settlement offer from PODs. I told the PODs rep I needed to see the additional information before making the decision.  The statement sent via email by PODS in March does not show when they credited the account with $4538.55.  It just appears at the top of the email and PODs has not sent a correlating invoice.  That 2021 statement also ends with a zero balance as of October 29, 2023 which indicates I owe nothing as of when the contract ended.  Ive attached that email with the breakdown that PODs sent me.  

  Ive also attached the other statement Pods sent me which has items listed after the contract ended.  They list the $4538.55 as a debit on Feb 16, 2024 which is after the contract ended.  Then that same statement shows another debit and invoice for $2630.69 on March 18, 2024 (again after the contract ended and after I complained to BBB).   I never received this invoice though I have repeatedly asked for it.  The statement then shows a credit for $4538.55 on March 18, 2024 (again after I submitted the complaint to BBB) and after the contract ended.  I never received details/invoice for this credit.  There is another credit for $21.69 on April 1, 2024 and then an ending  balance shows $2609.02.  Again, these transactions are appearing all of a sudden after my complaint to BBB and my requests for an explanation are not being met by PODs.  

  Where is the $2630.69 debit coming from? How could this occur on March 18, 2024 ---after my complaint was submitted and after the contract ended, and why is there no invoice for it being provided to me?
  
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up with Pods, the lady on the phone told me that it was good if I scheduled my delivery prior to my storage due date, the 24th, so I wouldnt have to pay that extra storage fee. In February of 2024, I was able to schedule the delivery of my container to my home. My due date has always been the 24th. Again, the people on the phone told me that if I scheduled the delivery prior to the due date, I wouldnt have to pay a storage fee. I was able to pay $1576.08 for the mileage etc. They informed me that the only remaining payment would be $149.00 delivery fee which was due on March 8th, today, the day prior to delivery. March 2nd I see PODS attempting to charge my card $354.48 multiple times. I didnt understand what this amount was, because my storage fee is actually $407.00. So I called PODS, the man on the phone told me that only $1222.00 of my delivery payment went through and they were attempting to charge the remaining balance. He said he will send it over to billing and have them verify that the full balance was paid. He also stated that they would probably ask for proof of the amount paid by my bank. I had no issue with this, because as I checked my statement and the full payment of $1576.08 had posted. PODS called me a few days later, and a lady got on the phone and said the $354.00 is my March storage fee. I told her i paid all of my storage fees and was told from the beginning that once I paid the shipment, I didnt need to pay anymore. I informed her I was told I only had $149.00 to pay for delivery and I cant afford another $354.00. She suddenly turned into a bully said she apologized if I was given wrong information and I didnt have a choice but to pay because they have my items and will auction them off. I checked my invoices, all due the 24th since July 2023, suddenly it changed to due date of March 1st instead of March 24th. I feel bullied, oppressed and frustrated after spending thousands of dollars with this company.

  

  Business Response

  Date: 03/15/2024

  I am in receipt of your correspondence concerning PODS customer, Tiandra **************** Ms. *** was charged a fee without prior notification. We have swiftly rectified this error, and as of March 14, 2024, she has been fully refunded for this fee. The credited amount should appear in her account within the standard 3-5 business days. We sincerely apologize for any inconvenience caused and thank you for your understanding. Should you have any further questions or require additional information, please don't hesitate to contact us.

  Customer Answer

  Date: 03/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Tiandra ***

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/072023 we talked to PODS about a decrease of balance due to being mislead by PODS concerning the delivery and time frame of the PODS. We were originally told that we would be able to have the PODS directly delivered and the 30 day period to load and unload the PODS would be determined by the dates of delivery/pickup. Now PODS is trying to charge us an approximate extra ****** dollars due to the calendar month. This is not what we agreed to! Also, I and my realtor were on a call with a manager who adjusted the charge due to the above mentioned issues. The NEW amount was supposed to be ********. When I spoke to ***** (who refused to give her last name) she said she couldn't find the discount agreement. I have her the number on the statement and she asked who we spoke to. She then said if we don't know who we spoke to, there's nothing she can do. I will attach documents to support my claim. Thank you

  

  Business Response

  Date: 03/13/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,*************************. On March 8th, 2024, a PODS representative and Customer attempted to reach ******************** by phone and by email with no success.  On March 11th and 13th, 2024, follow up emails were sent to ******************** informing that he received the desired discounts involving a Customer Satisfaction refund as a resolution to his claim to address all concerns,satisfactorily resolving the issue.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************* may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that ******************** feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.