Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  Pods

  601 NW Mercantile Pl Port Saint Lucie, FL 34986-2258

• 

  PODS Moving & Storage

  6718 W. Plank Rd. Peoria, IL 61604

• 

  PODS Moving & Storage

  11891 Amedicus Ln, Unit B Fort Myers, FL 33907

  
• 

  PODS Moving & Storage

  16260 Airport Park Dr STE 115 Fort Myers, FL 33913-9401

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/30/24 - my pod was picked up from my home in *********** to be shipped to my new home in ** arriving on 6/10 5/31/24 - I got a call to fill out an additional form. I filled out the form and called back to ensure it was received. I asked if everything was done and the *** was good to go. I was told YES.6/6/24 - I logged onto My Pods account see if there was an ETA for our scheduled delivery on 6/10/24. I was told I could track the *** but did not see any tracking information. I called PODS and was informed the *** had not been shipped on 5/31/24 like it was scheduled and this was a mistake on "PODS". They apologized and said it would be expedited to me. I got a new delivery date of 6/15/24. I requested some sort of compensation as this prevented me from working for 5 days (I work from home and my desk and other necessary item are in the ***)6/10/24 - I received an email stating my case for refund was closed with the explanation that all events were conducted appropriately during the interaction with our associates. On 6/6/24 two different Associates specifically told me "the associate I talked to on the 31st made a Mistake by not scheduling the shipment once the form was completed". When I made this called on 5/31 to ensure the form had been completed, there was no appropriate reason the *** was held in *********** and not shipped. Not to mention I was not notified this was happening and would not have known if I had not called on the 6th 6/10/24 - after seeing this email I called and was told a new case would be open and I would be called back in a few hours. Nobody called back.6/11/24 - I called again and was told a case was not opened on 6/10 as the associate told me. This new associate said a case would be opened for full review and escalated. 6/12/24 - I called again and was told there was no update. I have made multiple attempts to speak with someone and have been promised calls but nothing is happening and I still don't have the ***.

  

  Business Response

  Date: 06/21/2024

  I am in receipt of your correspondence concerning PODS customer,*******************************. Due to unforeseen circumstances, ************************ container was delayed. I would like to assure you that we have promptly addressed this issue, and as of June 15, 2024, ************************ container has arrived at the requested destination. At this time we are waiting to hear from ************************ regarding any out of pocket expenses she may have incurred due to the delay. Please have ************************ reach out to her PODS agent regarding this. We apologize for any inconvenience this may have caused and appreciate your understanding. If there are further inquiries or if additional information is required, please feel free to reach out.

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of December 2023, I moved my belongings into a storage pod. Among these items were a significant number of vintage, one-of-a-kind, chrome furniture pieces. We took extensive measures to ensure everything was securely packed. Given the assurance that the pod would be stored in a climate-controlled environment, I was confident my items would remain in the same condition. However, upon unloading the pod on May 11, I discovered that all the chrome items were severely rusted after only four and a half months. The estimated damage amounts to approximately $1,000. This PODS location manager was incredibly helpful in helping me send my complaint to the correct place and made sure it was being taken care of. That's when things went south. I've stopped hearing from anyone for weeks and there has still been no resolution with their corporate office.To say that (outside of the local manager and the man who delivered and picked up my pod from my new address) everyone at this company could care less about if anything happens to your stuff or if problems get resolved when damage is incurred.I STRONGLY SUGGEST CHOOSING ANOTHER STORAGE OPTION IF YOU HAVE THE CHOICE!

  

  Business Response

  Date: 06/21/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *************************. A complete review of Ms. ******** account was conducted, and the resolution was deemed appropriate based on the facts of the review.
  In the spirit of customer service and thoroughness, upon receiving feedback on this complaint, we revisited and reviewed the issue again. PODS Enterprises, LLCs position remains unchanged. Our findings confirmed that there was no physical damage to either unit, and no cause of loss was identified to suggest any leakage. Additionally, a pressure water test was performed, which confirmed no intrusion. Please note that the containers are not manufactured to be airtight. This means that moisture and condensation can build up from underneath the unit floorboards or other ventilated areas. While we regret that we were unable to change our position on this issue, we can confirm that the matter was thoroughly reviewed to ensure accuracy.

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that ****************** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

• Initial Complaint

  Date:06/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 5th 2024, I contacted PODS to inquire about renting a storage container for a client, with an address of *********************************. As a contractor, I needed a container to store my client's furniture temporarily while I was working on their house. During the phone call, I provided my payment information and was assured that it would cover the delivery and the first month's rent of the container. At no point during the phone conversation was I informed about any subsequent charges beyond the initial payment. Furthermore, I did not receive, sign, or acknowledge any contract or terms and conditions that would outline additional fees or charges.Upon the completion of my work, I contacted PODS to schedule the pickup of the container. I was assured that my balance was zeroed out and there were no outstanding charges. However, on the day of the pickup, PODS attempted to charge my card with an amount that was three times the rent rate I was initially informed of. I contacted PODS immediately to address this issue and was informed that there was an almost $200 pickup charge. This fee was never disclosed to me at any point during my initial conversation or at any subsequent time. Despite my email warning them to stop attempting to charge my card and my intention to file a complaint in Small Claims Court if the matter persisted, PODS has continued their attempts to charge my card.I believe that PODS has engaged in deceptive business practices by failing to disclose all relevant charges and by not providing a clear contract outlining these charges. This lack of transparency and clarity has resulted in significant frustration and potential financial harm to me.

  

  Business Response

  Date: 06/21/2024

  I am in receipt of your correspondence concerning PODS customer *********************. On June 21, 2023, contact was initiated with ****************** to discuss and address his concerns. Since he indicated he was not able to speak that day, the agent informed him that we would follow up via email with our review findings. After a thorough review of his concerns, it was found that ****************** placed the order online on March 6,2024, and was informed of all associated fees at that time. He agreed to and accepted the order and rental agreement during the online transaction.
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments and concerns.

• Initial Complaint

  Date:06/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Pods for a 16 foot metal container to be delivered on June 10th. I confirmed the delivery and was sent an email saying I would receive a delivery window by the evening of June 9th. I never received one. On June 10th, the day of delivery, I contacted customer service requesting a window and they stated the *** would be delivered by 11:08am - it wasnt. I called back at 11:45am and spent over an hour on the phone with customer service attempting to figure out what was going on - I was then told my delivery along with all others from their *********************************** had been cancelled for the day. Please note - I did not receive a single email or phone call about this and had a delivery time of 11:08 confirmed just an hour earlier. I had our movers show up and move all of our belongings outside anticipating a delivery. Had to pay the movers and then had to move everything back inside. *** spent a total of 2.5 hrs on the phone getting mixed messages about whether or not the Pod will **EVER** be delivered. It is unacceptable and I want an immediate resolution. No one will call me back from the facility.

  

  Business Response

  Date: 06/12/2024

  I am in receipt of your correspondence concerning PODS customer, *****************************.   On June 11th and 12th, 2024, our PODS advocate was in communication with ***************************** to address scheduling concerns and to continue to work toward an amicable resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***************************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***************************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:06/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a container. When I needed to cancel I couldnt. After numerous calls I got an email from residential services telling me my order was canceled around 5/24/24. I then got another email 6/10/24 confirming the pod drop off date again. I called again and was told it was canceled but they couldnt remove my credit card from the canceled order. What a nightmare. Order *******

  

  Business Response

  Date: 06/12/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***********************. A ********************** Customer Advocate has reached out and is actively working to resolve the issues surrounding the card on file. A thorough review of the issue that led to your complaint is currently underway.
  
  **************** has been assigned a PODS Advocacy Representative, who has already contacted her to advise of the assignment and provide contact information. We are committed to working with **************** until the credit card is marked inactive on the account by our ******************* resolving all concerns.
  
  We appreciate your patience and understanding as we address this matter.

• Initial Complaint

  Date:06/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 22, 2024 I called into PODS to schedule delivery of 4 PODS in total. 2 PODS were to be delivered May 6th, picked up May 13th, delivered May 31st, and final pick up June 5th, 2024. 2 more PODS were to be delivered May 13th, picked up May 30th, delivered May 31st, and final pick up June 12th. All PODS were delivered on May 31st and emptied by June 3rd, 2024. I was told that I did not need to be present for any delivery or pick up. PODS came June 5th to pick up two PODS. I received an email stating that the PODS were picked up. On June 7th, I get another invoice from PODS charging me for another month of storage because their driver picked up the wrong ***. I called PODS on June 8th and they told me that the additional months storage was because I had not returned the right ***. I asked if the driver had the *** number and knew which *** was supposed to be picked up. They informed me that the driver knew and still picked up the wrong ***. I asked to be reimbursed the months storage fee that I did not ask for nor did I authorize and they stated that because I still have that *** number, I have to pay for the storage. I asked if they could change the *** number in the system, because I returned two PODS on June 5th, they said no. This business automatically changes things in the system without the customers knowledge and then they won't fix the mistake. All I ask is that they remove the charge of $398.95 that I did not authorize or ask for. Their driver made the mistake and now I am suffering the consequences. This is not a good business practice.

  

  Business Response

  Date: 06/12/2024

  I am in receipt of your correspondence concerning PODS customer, ***************************. On June 10th, 2024, our PODS advocate spoke with *************************** to discuss scheduling and billing concerns.  We look forward to working with *************************** in order to reach an amicable resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *************************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *************************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 06/12/2024

  
  Complaint: ********
  
  I am rejecting this response because: I am still waiting to hear back from ********. She stated "I wanted to provide a status update that I am still working on getting this matter rectified for you.  I am currently waiting for an update from our local management team so we can move forward." I am hopeful that this will get resolved and the money sent back to my account.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/14/2024

  On June 14th, 2024, *************************** was notified that we would refund the June 6th, 2024 container rental.  The invoice also had a contents protection fee on it which would not be refundable as there were still other active containers on the order past the invoice date.  However, as a goodwill gesture, we will also be refunding the contents protection fee.  PODS considers that the matter has been resolved amicably.

• Initial Complaint

  Date:06/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They refuse to come pick up their pod that is parked illegally in the middle of a privately owned street. There have been 2 scheduled dates for them to come pick it up and they have not. The customer that rented the pod has reached out to them and so have I who is the president of the *** of this community. Our streets are all private, it should have never been parked in the streets to begin with and now they refused to move it. It's blocking the road and it's dangerous where it's parked.

  

  Business Response

  Date: 06/11/2024

  I am in receipt of your correspondence concerning PODS Enterprises,LLC 3rd party complainant, *****************************. A review of the issue that gave rise to this complaint is currently underway. The final pick up empty of a container on a private street is scheduled for 6/12/2024. We will continue to work with our Management until the container is removed.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that ******************** feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

  Customer Answer

  Date: 06/12/2024

  
  Complaint: ********
  
  I am rejecting this response because:  There was no compensation for being parked illegally on the street for multiple weeks and the fact that on June 6th the companies employees continued to lie to me on 3 different occasions that a vehicle was on its way to pick it up and never showed up.  The *** community would like reimbursement of $500 per day from June 6 to June 12th that it was not picked up. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/17/2024

  I am in receipt of your correspondence concerning 3rd party complainant, *****************************. The final pick-up of the container was completed on June 12, 2024. We will continue to work with our customer who rented the container for all HOA concerns regarding the placement of his container.

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pods is engaging in deceptive practices. I confirmed in writing via email twice that a delivery date of July 12 and a pickup date of August 13 would only be charged as one month storage. They confirmed this in writing twice and also noted that August 11 they are closed so I also would not be penalized for them being closed. Today I asked for an updated and accurate invoice. They sent the invoice and to my ******, it showed two months of storage fees. I contacted them again and then without my permission they changed the pick up date to August 10, and then responded that in order to avoid the second month I would have to return the pod on August 10. This directly contradicts with what I was told previously on two occasions. I believe they are intentionally deceiving customers to charge additional fees, making promises via email and then sneaking in more charges to the official invoice and hoping customers don't catch it

  

  Business Response

  Date: 06/07/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***************************.  On June ********, a ********************** representative and ******************* reached an agreement involving a month rental refund  after the completed pick up empty of the container on August 12, 2024, month rental renewal cycle date,  as a resolution to his claim, satisfactorily resolving the issue.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that ******************** feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21816282
  
  I am rejecting this response because: While I did receive clarification that the month rental would be refunded (even though I shouldn't be charged in the first place), I requested a discount given the experience I received and that I was misinformed significantly along the way. This request was denied and thus I do not consider this resolved to my request
  

  

  Business Response

  Date: 06/11/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC. customer, ***************************. In response to the complaint regarding ************************ account,we would like to provide an update based on our thorough review. As previously communicated on June 7, 2024, we conducted a detailed review of ************************ account, and the resolution provided was deemed appropriate based on the facts.

  
  Following the feedback received from this complaint, we revisited and reviewed the issue once more.However, PODS Enterprises, LLCs position remains unchanged. ******************** is currently receiving the maximum discount offered under the 25NOW promotion, which is our best discount. Unfortunately, we are not in a position to provide an additional discount on top of this. The service is scheduled to commence on July 12, 2024. ******************** has the option to change his mind about using our service until three days prior to the delivery of the PODS container, which is until July 9, 2024.

  
  While we regret that we were unable to alter our position, we can confirm that the issue was thoroughly reviewed to ensure accuracy.

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for over a month to return a pod and Pods has screwed up picking it up twice now. The first time (week of 5/21), even after calling and confirming the correct pickup address several times they still sent the pickup to the wrong address. The second time (6/6), I called 3 times throughout the day and every time was told I was the next pickup and it would be picked up within the hour. On top of this I was notified on one of the calls I would be charged the monthly "pod rent" on 6/8 because the pod is still in my possession. Pods "customer service" can do nothing more than schedule another date way into the future, and when I/my wife ask them to speak to another entity (manager/supervisor, someone who could further help) the answer is always no not really. My HOA has already warned me numerous times that it is placed in an unauthorized location, which was fine for a short period, but now I will be facing HOA fines on top of any additional charges if they find a tow truck company to take it. It is even more disappointing because pods markets themselves as being military friendly as I am active duty and this was supposed to be my final move before transitioning out, going out on a very sour note. I just want this pod picked up and I should not be charged the "monthly rent fee" due to multiple errors on Pods.

  

  Business Response

  Date: 06/10/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,*********************.  On June ********, a ********************** representative and ************* reached an agreement involving a Customer Satisfaction credit  for the current month rental as a resolution to his claim, satisfactorily resolving the issue.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that *************** feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

  Customer Answer

  Date: 06/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a contract with PODs moving and storage to delivery my *** on 6/7/2024 and pick it back up on 6/8. They failed to meet their obligation and breached contract by failing to deliver my *** as promised. Instead, they are offering to deliver on 6/8 and pick the *** back up on 6/11.*************************** was unable to offer anything more than a $25 credit. This is unacceptable.

  

  Business Response

  Date: 06/12/2024

  I am in receipt of your correspondence concerning PODS customer,***********************. Due to unforeseen circumstances, ****************** container was rescheduled due to a delay. I would like to assure you that we have promptly addressed this issue, and as of June 11, 2024, ****************** was compensated for the delay. The refunded amount should be reflected in his account within the standard 3-5 business days. We apologize for any inconvenience this may have caused and appreciate your understanding. If there are further inquiries or if additional information is required, please feel free to reach out.