Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PODS Moving & Storage has 227 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  1209 W Market St Smithfield, NC 27577-3338

• 

  PODS

  8161 Briese Ln Pensacola, FL 32514

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  
• 

  PODS Moving & Storage

  1871 Massaro Blvd Tampa, FL 33619-3013

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a Pods container on Saturday June 29th. I was not given an estimated arrival window, however I confirmed the delivery for Saturday. After calling Pods, they informed me the arrival was to be between 7-10 am. We had a moving company scheduled to arrive on Sunday between 12-2pm. Pods kept informing me of a delivery that was constantly changing throughout the day. I called at 1:17 pm and they gave me an arrival time at 1:17pm. Later in the phone call the informed me it changed to 1:22pm, a seemingly synchronous arrival time with whatever time of the day it was. Once I was notified that a truck was broken down and the pod could not be delivered, it was later in the afternoon. It was within 24 hours of the scheduled movers to arrive on Sunday. I incurred a $100 cancellation fee, something that pods could have mitigated by informing me of the broken vehicle situation earlier. I called pods to reschedule and was PROMISED the pod would be delivered Monday.On Monday, I called pods approximately 10:17am and asked for an estimated arrival time. The pod was late but I was PROMISED that the pod MUST ARRIVE ON MONDAY. I was absolutely guaranteed it would be delivered on Monday. I kept calling back for an update as I had movers to arrive between 12-2pm again. I scheduled the movers later so I had enough time to mitigate a late pod arrival under the pretense that the pod was guaranteed to arrive on Monday. I kept being assured the pod would arrive all morning and afternoon and by the time the movers arrive at 1:55pm pods told me on the phone that the pod delivery was cancelled because a broken truck AGAIN. I was billed the full price (2 hours w/3 movers). Pods absolutely assisted me on the phone that the pod would be delivered on Monday. I am looking for compensation for the $100 cancellation on Saturday and $717 for Monday cancellation.

  

  Business Response

  Date: 07/15/2024

  I am in receipt of your correspondence concerning PODS customer **************. On July 14th, 2024, contact to discuss the issue was initiated with ************** to address his concerns and work on a resolution. To move forward we have advised ************** to submit supporting documentation regarding the claim to our PODS advocate so we can continue to work toward an amicable resolution.  
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worst customer service that I have ever experienced. P.O.D.S basically charged me 700 dollars for a storage unit for one month. I expressed my concerns to a supervisor on the phone and multiple over employees and they did not care. I will never use this company ever again and will never recommend.

  

  Business Response

  Date: 07/17/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,*******************. On July ********, a ********************** representative and ************** reached an agreement involving a Customer Satisfaction credit as a resolution to his claim, satisfactorily resolving the issue.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that ************** feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

  Customer Answer

  Date: 07/19/2024

   
  Complaint: 21947771
  
  I am rejecting this response because:
  PODs tried to charge my credit card for the amount that we came to an agreement as a resolution for my issue. I called PODs and a billing specialist tried to explain the charges to me and then hung up on me. PODs does not care about customer service or what is right. They only care the money. 
  Sincerely,
  
  *******************

  

  Business Response

  Date: 07/22/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,*******************. On July *********, a ********************** representative and ************** reviewed the agreement involving a Customer Satisfaction credit as a resolution to his claim and there is no longer a balance for $250.00 on his account, satisfactorily resolving the issue.
  

• Initial Complaint

  Date:07/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have relied on PODS to assist us numerous times in moving across the country. On June 24, 2024, I placed Order #******* for a second *** (we have another already being stored) to be delivered to our residential address in **********, **, in anticipation of a move to **. We placed the order, confirmed the delivery information and I took time off of work to be at home during the time of delivery, which was confirmed to be between 3:30 - 6:30PM on July 2. I received a call this morning (it is July 2) informing me that due to "unforeseen circumstances," the *** would not be available, and due to the holiday, would be delayed until July 5, three days later.We have movers and various services scheduled, which is now creating a financial burden on us due to the late delivery; in addition, we received zero support, apology, or discounted rate for this issue. While we understand "things happen," as a nationwide company, we would expect much better on-the-ground support for the customers that are relying on you to follow through with your fulfillment. We made the order with more than enough time to prepare and did so with the full knowledge that we could rely on PODS to come through as they always did. We're highly disappointed.

  

  Business Response

  Date: 07/09/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,***************************. On July ********************************* representative and ****************** reached an amicable agreement involving a Customer Satisfaction credit as a resolution to hisr claim, satisfactorily resolving the issue.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that ****************** feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used PODS for moving and storing purposes. Moving from *****, ** to *******, ** April 1, 2024 and the amount I was quoted for the entire move was not what I was charged. They did not have my things for a whole month I paid in advance and when I moved into my home I called to see how much and total cost for them to deliver my things to me and the customer service rep quoted me a price but I was charged way over the price. They also told me if I didn't pay what they said I would be charged for pick up of containers and they never disclosed any of this to me until after the fact. They charged me close to $6,000 for total cost and move and that was bot what was told to me from the beginning or when I called back to schedule pick up

  

  Business Response

  Date: 07/03/2024

  I am in receipt of your correspondence concerning PODS customer, *******************************.      We have completed a thorough review of the issue, and ******************************* has been informed that the fees invoiced are consistent with the quoted services.   
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *****************************; may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:07/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been trying to coordinate with Pods for my delivery on July 2. No eta given. No one has contacted me for the delivery or eta. Tried using chat support today and they couldn't help me at all. All I was trying to do was find out the delivery eta and let them know the pod placement location needs to change to the street. I'm doing this pre emptively because it feels like they are going to try and charge me if they run into any issues. The chat support could not help me.

  

  Business Response

  Date: 07/11/2024

  I am in receipt of your correspondence concerning PODS customer, ***************************.    Our records indicate that the order was cancelled, and no charges were assessed. We thank *************************** for the feedback and appreciate the time that was taken to share the experience with us.
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *************************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *************************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
   
   
  
  

• Initial Complaint

  Date:07/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two pods in storage in **************. When the PODs were delivered to me over $1,000 worth of goods had been stolen from one of them. The missing items were mainly tools, e.g. a blue bag with a complete set of Makita tools. But worse of all, a small tool box, which had belonged to my late husband and had sentimental value, was also gone. Items had clearly been disrupted by someone rifling through the container .They claim that this cannot happen because only you have the key but that cant be true., If it were true, no one could have gotten into the *** to take things. There is absolutely no way those things could have gone missing unless they were stolen while in PODs storage.I did not have insurance on the items because once I sold my house, my insurance ended. So people should be warned: get insurance, dont believe that the lock cant be opened by someone at the storage facility.

  

  Business Response

  Date: 07/12/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *******************, regarding missing items from a container stored in **********, ***
  
  Upon retrieving the container from the local warehouse, PODS confirmed that the lock on the container was intact and appeared to be untampered with. According to our protocols, the only individuals who have access to the keys to the container are the customer and her nephew, as she stated in her communication with us.
  
  PODS understands the frustration and distress this situation has caused, especially given the sentimental value of some of the missing items. However, based on the information available and our investigation, PODS must deny the claim that the items were stolen while in our storage facility. Our storage facilities are secured, and our processes are designed to ensure the integrity of our customers' belongings.
  
  ********************** strongly recommends that all customers maintain insurance on their stored items to cover any unforeseen circumstances. We sincerely regret the customers loss and the inconvenience this situation has caused.
  
  If there are any further questions or a need for additional assistance, PODS can be contacted directly.

• Initial Complaint

  Date:07/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pod to be delivered to my house for July 1. I was having scheduling issues with the pods company and no longer felt comfortable proceeding with them with my move. I canceled my pods order on July 21, the representative was unable to cancel my order through their computer system and said it would have to be done manually and would take 3 to 5 business days. She started not to worry and my order would be canceled and I would not be charged. I continued to get reminders of my upcoming delivery and wanted to make sure it was canceled, so I again called pods on June 27 and they said my order was still scheduled for July 1. I stated that I called on June ******************************************************************** to cancel my order and it was still pending. I asked if I was going to be billed and if a pod was going to show up at my house. She reassured me not to worry and I would not be billed and a pod would not show up at my house. On June 30 I looked at my credit card statement and see a charge from pods for $451.95. I called pods right away to see why I was charge when I cancel my order well in advance of their deadline and was told I would not be charged. The guy I spoke to said my order was still scheduled to be delivered on July 1. I told him about my previous conversation and he looked in my account and saw to cancellation request that were previous submitted and still pending after more than the 5 days previously stated were needed to process since everything had to be done manually. He too tried 3 times to cancel my order and could not. He stated he would fix the problem that day before anything was delivered and to call back the following day for a refund. At 8:30 pm June 30 I get an email stating my delivery time window for July 1. So now Ill have to call first thing in the morning in hopes to prevent the delivery from being dropped at my house. I would like the money they charged to be refunded.

  

  Business Response

  Date: 07/02/2024

  I am in receipt of your correspondence concerning PODS customer, ***********************.   On July 2nd, 2024, contact to discuss the issue was initiated with *********************** in order to address billing concerns and status of the order.   We currently await *********************** response.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *********************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *********************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:06/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/3/2024 called and placed an order for 8" *** to be delivered to my home in ************ ******** on 5/29/2024 and picked up and delivered to ****** ******* on 6/10/2024. I was told the *** would be delivered to my new place on 6/24/24. The *** was originally dropped off and picked up on time in ************. On 6/21 I was notified that my *** would not be delivered on 6/24 and that it would be delivered on 6/28. On 6/27 I was notified that my *** would not be delivered until 7/5 at the earliest. I already had movers booked to move my items and I was going to be charged a $200 fee to reschedule. Also PODS tried to charge me an extra month rent of $339 even though this was not my delay. I have all my CPR training equipment inside that *** and I am unable to teach classes at this time. I make approx $600 per class and I have now missed 5 classes due to this delay. I have been stuck staying in a hotel for extra days due to this delay as well.

  

  Business Response

  Date: 07/11/2024

  I am in receipt of your correspondence concerning PODS customer, ***********************.   Our records show that our PODS customer resolution advocate assisted *********************** by providing a settlement to the claim which *********************** accepted on July 8th, 2024.  PODS considers that the matter has been resolved amicably. 
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *********************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *********************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:06/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery of the PODs in ******** went smooth and was on time. The first POD delivery in ***** went very poorly. The Driver lost control of his Podzilla and went the wrong way leaving the Pod and went into the Grass. Tore up my Newly laid SOD pretty badly. After about an hour of the first driver going back and forth and unable to get the Podzilla back on the driveway, all the while tearing up more of my Sod, the Second Pod delivery driver arrived and within minutes was able to get the Podzilla back on the driveway His manager made is out like it was my fault because the grass was a little wet. They should never have had the Podzilla in the grass to begin with. The 3rd pod that was supposed to be delivered on the 25th was cancelled without telling me. I had movers that were supposed to unload al 3 pods on the 26th and the 3rd pod was not delivered till after my movers left. My 52-year-old wife and myself (56) ended up having to unload it ourselves. I called customer service, and they are worthless (they are in a foreign country and can barely speak English). Was told I would have to fix it myself and then file a claim and MAYBE it would be paid later. When I asked for a manager, I received nothing but attitude... Took at least 20 requests for a manager. After being on hold for about 20 minutes another foreign lady with bad English got on the line and gave more attitude. Asked for her manager. She refused to give me her manager. Said you get nothing but her... Asked for a Corporate phone number and was told they won't talk to you and that they won't give out their number. After all that, I finally got a call from the Manager at the local distributor of the **** After a bit of discussion, he told me he'd work on getting my SOD repaired. That was almost 4 days ago... haven't heard much since. Would like my Sod repaired ASAP and for the company to arrange the Repair.

  

  Business Response

  Date: 07/02/2024

  RE:      ***************************** (CID 167968577)
              Complaint #: 21919722 
  
  Dear ****************:
  
  I am in receipt of your correspondence concerning PODS customer, *****************************. On July 2nd, 2024, PODS spoke with **************** regarding his concerns and an additional email communication was sent to **************** requesting a response with applicable information to begin the review process. **************** additionally has a direct point of contact so that concerns can be reviewed and addressed according to PODS policy. Should **************** wish to further discuss any account matter he is welcome to contact PODS directly at *************,customer service is available Monday Saturday 8:00am to 10:00pm EST and Sundays 10:00am to 6:30pm EST.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *************** may have endured. PODS Enterprises, LLC prides itself of its quality customer service and I regret that *************** feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:06/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a moving pod to be delivered on 5/30/2024, it arrived on time. I called on 6/14/2024 to schedule a pickup on July 1st., 6 days later I received an email stating my new pickup date will be 7/10/2024. I have to be out of my old place on 7/1/2024. I tried to get this resolved with the company to no avail! I cancelled this pickup date for 7/10, I asked for the company to come get the empty useless pod, it was scheduled for pickup for 6/29/2024 with only a couple of days' notice! I received an email to confirm my pickup date at my new address! I called the company, I was told that was an automatic email, the company has the correct address for pickup. Today I received a notice my cc was not going through, my pickup will be cancelled, I will be charged additional fees. What a scam I have been put through! Moving is stressful enough; Pods has made this the worst experience I have ever been put through! I had to rent a U-Haul truck due to Pods not being able to accommodate my needs. Pods can deliver in a timely manner, but when it comes to pick up, this is where the company gives the consumer the runaround, so they can charge additional fees! I feel like I am being scammed by this company! I have been charged $233.10 with additional fees to be applied at a later date. I don't have the full amount at this time!

  

  Business Response

  Date: 07/02/2024

  I am in receipt of your correspondence concerning PODS customer, *******************************.   On June 28th, 2024 our PODS advocate spoke with ******************************* to address scheduling and billing concerns.  On July 2nd, 2024, ******************************* was presented with a resolution offer.  We currently await ************************* response.
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.