Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  8701 Fleet Service Dr Raleigh, NC 27617-4801

• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

• 

  PODS Moving & Storage

  6791 28th Street Cir E Sarasota, FL 34243-4143

  
• 

  PODS Moving & Storage

  15635 Hudson Ave Spring Hill, FL 34610-7606

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem started with a phone conversation with PODS regarding an existing quote; *********; in order to schedule a personal long distance move from ******, ** to ***********, **. Pods associate verified over phone on July 17th that my delivery was scheduled for July 23rd and the pickup scheduled for July 27th in ******, **. I was asked to provide pickup address location for ****** as well as drop off address location for ***********. Upon the end of the phone call, I was left with the impression that my container delivery and pickup in ******, ** was fully scheduled for July 23rd and 27th respectively. This was verified over the initial phone conversation. After logging in to my account on ********************** and signing the contract as I was instructed to do, I did not see the container pickup scheduled. I realized it was not completed, and that I had to select a date myself. I was not instructed to do this nor that this would be the case. The soonest date for me to select for pickup in ****** was August 6th. This was not acceptable as my lease would terminate on July 27th. In addition, this was not acceptable because I was told that a pickup date for the 27th was not only possible, but scheduled. In order to resolve this issue with PODS, I had another phone conversation where I was instructed to call after the container was delivered to have a ticket sent in. This would enable the pickup date to be expedited to the 27th if it was approved. After calling on the 23rd and submitting a ticket, I received no email verification like mentioned. As a result, I called on July 24th for an update on the case. I was told the request was denied and there was no way to move up the date despite the associate verifying a pickup date for the 27th on my initial call to schedule my move and establish a contract with PODS.Ultimately I am dissatisfied with the deceitful service and am seeking help with a resolution for my container to be picked up timely.

  

  Business Response

  Date: 07/29/2024

  I am in receipt of your correspondence concerning PODS customer, *********************.  On July *********, contact to discuss the issue was initiated with ********************* in order to address scheduling concerns and work toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ********************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ********************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called PODS 1 month before my delivery date to cancel. I spoke to a young lady and it was cancelled. Last night 1 month later they stole ****** out of my account. They took no responsibility blamed it on my ********** This is criminal

  

  Business Response

  Date: 08/01/2024

  I am in receipt of your correspondence concerning PODS customer, ***********************************. Due to unforeseen circumstances, **************** was charged a fee. PODS Enterprises LLC has promptly addressed this matter, and as of July 25, 2024, the hold on his credit card has been removed. The released amount should be reflected in his account within the standard 3-5 business days. PODS apologizes for any inconvenience this may have caused and appreciates his understanding. If there are further inquiries or if additional information is required, please feel free to reach out.

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 22042035
  
  I am rejecting this response because: today I was contacted by your PODS collection department and threatened I think its a matter for my attorney now good day
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 08/09/2024

  I am in receipt of your correspondence concerning PODS customer, ***********************************. Due to unforeseen circumstances, **************** was charged a fee. PODS Enterprises LLC has promptly addressed this matter, and as of August 5, 2024, the accounting department was able to void the charge made to ******************** account. As of August 5, 2024, the matter has been fully addressed, and no further action is needed on his part.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was moving overseas in August 2021 and had my items placed in a PODS Container. I have now moved back to the US and am trying to have my PODS container moved from the original site of storage (storage facility) to my new city in another state. I have been on the phone with them for 3.5 hours and spoken to 5 representatives. I have received different information from the representatives and have been hung up on. I still don't know how to get my POD moved and upon review of the charges made, it appears that there are a lot of hidden charges. I would strongly recommend against ever using this company. I will make sure that everyone I know is aware of how awful and deceitful this company is

  

  Business Response

  Date: 07/26/2024

  I am in receipt of your correspondence concerning PODS customer, *******************************.  Our ********************** advocate has been working with ******************************* as recently as July 26th, ***************************** order to ensure a satisfactory resolution.  
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted a pod in early July and pd. approx $300 at that time. Presently I am attempting to have the *** moved to another house and not getting ant response. Multiple times on hold, multiple hang **** and now awaiting some sort of response. No one can give me an answer about when I can have this *** moved and I am paying daily. Service is terrible

  

  Business Response

  Date: 08/01/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **********************. On July 31st, 2024, a PODS representative and Customer reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim.   We are currently in the process of completing the refund, satisfactorily resolving the issue.
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ********************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ********************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
   
  
  

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to report a theft with the Pod I reserved in April. I dont have enough characters to put in all the details. I can provide you all the information with updates and reservations. I was referred to ***************************, but he denied my claim when its clearly a mistake on Pods. I have all the information and a police report from **********, **. I have been trying to take care of this matter since it happened 3 months ago and Im not getting anywhere with this issue. My mental health has declined drastically dealing with this matter. I hope you will contact me asap. I do not have enough characters to give you all the information. Please call me ***************************** *********** Thank you

  

  Business Response

  Date: 07/25/2024

  RE:      ***************************** (CID 167968042)
              Complaint #: 22038905
  
  Dear ****************:
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,*****************************. After thorough review by both the PODS Enterprises, LLC corporate office and the local PODS team, it has been confirmed that PODS did not access Ms. ******** container nor remove any rented items. The position communicated to ****************** remains unchanged, as no restitution is deemed warranted.Should ****************** wish to further discuss the account, ********************** is available for her directly at *************, customer service is available Monday Saturday 8:00am to 10:00pm EST and Sundays 10:00am to 6:30pm EST.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that ****************** feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 22038905
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 22038905
  
  I am rejecting this response because:

  I disagree with Pods and their response to my claim. 

  There were several items that were missing and Pods is the only one who had access to the container. The container was left unattended in **********, DE for 3 days and also in ******, S.C. for a day and a half. 

  
  

  I was contacted by a *************************** from Pods. He told me the ONLY reason that Pods would not reimburse me for the missing items was because I didnt pay for the lock that the Pods driver gave me with only 2 keys, but if I paid him for that lock I would get reimbursed  thats about the stupidest thing Ive heard. I simply thought the driver gave me the lock was just for him being considerate. If thats true about me paying for the lock instead of not paying for it he should be terminated because his action cost me $12, ****** in missing items that I cannot afford to buy. 

  Its not fair that my sons and myself should have to re purchase items. Im on a fixed income and cannot afford to purchase them again. 

  
  

  I am requesting to be refunded the total amount of Pods delivery charge of $2,23.26. 

  Im requesting that Pods reimburse me for the total of the missing items and a refund $12,236.75 for a total of $14,460.00

  I am requesting that Pods pay me $75,000.00 for mental anguish. 

  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/06/2024

  RE:          ***************************** (CID 167968042)
                  Complaint #: ********
  
  Dear ****************:
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *****************************. ************************** can only respond on how the coverage was presented, therefore any claim disputes would need to be addressed directly through ************  If ******************, is disputing the validity of the denial she would need to contact ************ directly and go through the applicable dispute process. Please have this complaint removed from PODS Enterprises, LLC and forwarded to ************, **************************************************** as ****************** remaining concerns are based solely on the denial and also with ***************************, who is not a representative of PODS. ***************** is a Claims Specialist with ************************************** for the claim. Please reference the complaint filed with the West Florida BBB complaint# ******** on behalf of ****************** to ************ No refund or compensation is warranted from PODS Enterprises, LLC. We stand behind the findings that PODS did not enter ********************** container as claimed and confirm that ****************** accepted the terms of the rental agreement in place.

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 22038905
  
  I am rejecting this response because:

  I responded to Unirisc.Inc on 08/12/2024 and resent the police report to *********** on 08/13/2024. 

  
  

  I disagree with Pods with their decision.  Its obvious that I accepted the terms of their agreement thats standard with most agreements however if I known that, as well as 99% of people that if my items were damaged or went missing there was absolutely nothing I could do or that the company wouldnt reimburse me there would be no reason to even mention that in their clause. 

  
  

  I was looking over my agreement and noticed that I even paid to have the insurance to cover $10,000.00 in the event that something did happen, your were not even mentioning that. 

  I dont accept or even care that you are making assumptions that no one was in that pod to take anything.  They requested a police report, which ********** police sent you again as requested.  Why would you request that if you had no intention of reimbursing me ?

  I can also resend you receipts for the items I have re purchased. I can also resend you copies of my bank statements showing how this has affected us financially over the past 4 months. I have worked hard over the years as a single parent to acquire the things that were for my sons and myself not to be just taken away with no regard.  I have again for the 2nd time had to purchase clothes, computers, etc for them for school and everyday life. I cant afford to replace everything nor should I have to when I had already done so prior.  I cant even buy them new clothes and school supplies for this school year. 

  
  

  This makes me feel like a horrible parent its bad enough that I cant afford to buy them the clothes and shoes that they want when they already had them before they went missing.

  
  

  Im resending the police report and what Im asking for again regarding the claim.  

  Im not going to just forget about this claim.  We deserve at best what Im requesting.

  
  

  
  

  Fully reimbursed from Pods

  $2,223.26

  
  

  The total amount of the missing items

  $14,460.00

  
  

  For the mental anguish and the mental health issues from this. 

  (Which 4 months later Im still trying to resolve this)

  $50,000.00

  
  

  All Totaling   $66,683.26

  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/29/2024

  RE:         ***************************** (CID 167968042)
                 Complaint #: ********
  
  Dear *************************:
  
  I acknowledge receipt of your correspondence regarding the customer from **********************, *****************************. Please note that the *** contents coverage purchased by the customer is managed by a third-party company, ************,and not by PODS Enterprises, LLC. Therefore, we can only provide information on how the coverage was initially presented. Since ************ oversees the claim review process and makes the final determination, any disputes, or requests for updates regarding the claim should be directed to them.
  
  Given that the customer's concerns are specifically related to the denial of the claim, we kindly request that this complaint be removed from PODS Enterprises,LLC and forwarded to ************ at ******************************************************. When forwarding, please reference the complaint filed with the West Florida BBB, complaint # ********, on behalf of *****************************.
  
  Should the customer wish to dispute the denial of their claim, they will need to contact ************ directly in writing or by responding to their emailed communications and follow their dispute process.
  At PODS Enterprises, LLC, we highly value our customers and are committed to maintaining the highest standards in the industry. We deeply regret any inconvenience ***************************** may have experienced. We take pride in our quality customer service and are disappointed that ****************** feels their experience did not meet our usual standards. We sincerely apologize for any dissatisfaction and appreciate the opportunity to review and address the processes that led to the customers feedback. With this response, ********************** considers the matter appropriately addressed and forwarded.

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from ******* to ***** using PODS moving and storage back in April they charged me for the drop off of the pod and the transportation of the pod which was two thousand and some change ok they come and pick up the loaded pod to transport it to ***** a few days after that they go into my account and take out another $714 which they already took out their fees i called them they refunded it saying that it was an error which now I had to wait over the weekend for my money to return in my account so the manager gave me a refund of $224 so a couple of days later they go into my account again to take back the refund I was given never gave it back I had to dispute it with my bank after going back and forth about that extra charge for 2 months so now that I disputed with my bank they adds it to the container fee that they been holding for 2 months of charging me to get my container to the new drop off so now I have these new charges on $940.62 in other to get my belongings from them so I pay the fee on July 16th was told they could not schedule my pod in the system after taking the extra $940 they have to put a ticket in for an error ok so they do that. I wait and call back to speak to a manager I was told by several ***********************, *****, ******, and ****** that they will call the facility directly to schedule it they give me a date of July 22nd 2024 that my container will delivered with a Email to promise the date Monday July 22nd 2024 came and went no container called back on July 23rd spoke with manager ***** told me that the facility said they was never told to deliver my container so she said she spoke with a manager named ***** and ***** the other manager told me she spoke with ***** from the facility in *********************** only to be told today that they will TRY to deliver my container today on July 23rd 2024 which try means they really not gonna deliver it. At this point I believe my container was stolen or something because I keep getting a run around.

  

  Business Response

  Date: 07/26/2024

  I am in receipt of your correspondence concerning PODS customer, *************************.  Our ********************** advocate has been working with *************************, as recently as July 26th, 2024, addressing scheduling & billing concerns in order to provide a satisfactory resolution.   
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****** ******************* have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************************; experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:07/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally requested a quote from PODs. I had to put a card on file to hold the quote. I ended up storing my belonging elsewhere. I didn't use any of PODS services. I never signed the only rental agreement. Also, I received an email.on June 25th saying that it was the last day to cancel without a fee. I called and canceled. Yet, Pods keep trying to charge my card. In one email, it stated they provided me a service; therefore, I owe them money. In a phone call, it states it is the cancelation fee. The representatives aren't listening to me and keep on insisting that I owe ******. I have attached the following evidence to backup my claim of wrongdoing. I am requesting that PODs close the account and dismissed the wrongfully alleged fees.

  

  Business Response

  Date: 08/01/2024

  I am in receipt of your correspondence concerning PODS customer, ****** ****. Due to unforeseen circumstances, Ms. **** was charged a fee. PODS Enterprises LLC has promptly addressed this matter, and as of July 22, 2024, she has been credited in full.The credit amount should be reflected on her account within the standard 3-5 business days. PODS apologizes for any inconvenience this may have caused and appreciates her understanding. If there are further inquiries or if additional information is required, please feel free to reach out.

  Customer Answer

  Date: 08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pod delivered on July 6th, picked up July 9th. Requested POD relocation on July 10th. Did not get processed till July 13th. POD delivered to a different location 1 hour away from where I live. All forwarded correspondence from PODS shows delivery to this unrequested location. I have spoken with more than 3 individuals in different states and countries to include a supervisor who assured me that she would contact me with updates and has not done so as of July 20th. I was assured by a representative who lives in ********** that my pod is at my requested location in *********. I attempted to go to the location on July 19th and it was closed by 2pm. I have requested some form of reimbursement and have yet to hear from anyone who can resolve this matter. I have been living out of a few boxes. Im sleeping on a blow air mattress, and Im forced to eat cold cuts and take out because of the amount of time it has taken to obtain my belongings due to all the problems occurring with PODS. I also had a representative from PODS place an order for a second unit and requested an additional $3800. I PODS advocacy dispute person contacted me about ordering an additional pod and has not be reachable by phone since the initial voicemail. There have been several emails from PODS with updates that do not provide me with ease.

  

  Business Response

  Date: 07/23/2024

  I am in receipt of your correspondence concerning PODS customer, ***************************.   On July 23rd, 2024, contact to discuss the issue was initiated with *************************** in order to address scheduling concerns and work toward a resolution.   We currently await ********************** response.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *************************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *************************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 22019830
  
  I am rejecting this response because: email stating my pod has been accessed today 7/23/24. I am not scheduled to access my pod until 7/27/24. Who accessed my container, why is it still showing it is in ******** California, why am I not provided a direct phone number to contact pods at the location listed?

  I am paying additional movers to collect my belongings because my apartment complex does not allow portable storage containers on site. What is the recourse if my pod is not at the location advised? When will I be provided with details on how to access my pod on 7/27/24? 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/26/2024

  On July 26th, 2024, our PODS advocate attempted to reach *************************** to review their concerns and provide any assistance needed.   .   We currently await ********************** response. 

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS was very quick to drop off the *** to my residence. The headaches began when I called to change storage from on premises to their storage facility. I called and scheduled a pick up to bring the pod to storage 5 days in advance. When the scheduled pick up day came (Monday 7/15/24), PODS never showed. I texted them at 7am local time and confirmed the pod would be picked up. I called mid day and was told it was still confirmed. When i finally called at 5pm local time they said there was an "issue" with their system and that they would pick it up the following day. Next day came (Tuesday 7/16/24), and I did the same process of texting and calling to confirm it was still scheduled for pick up. Once 2pm came around I called them and escalated things to a supervisor who I spent 2 hours on the phone with. They told me they would manually have to put the order in and they wouldn't be able to pick up the pod for another two days.The main problem here is that all of our belongings needed to be off the location (including the *** and all of our other things in the house) on Tuesday 7/16/24 by 12pm. We sold our house the previous Friday (7/12/24), and had until the 16th to have everything removed, otherwise we open ourselves to financial penalties of $100/day. This was the "temporary lease" agreement. This is why we scheduled our *** pickup for the day before (Monday 7/15/24) so we had some wiggle room in case something went wrong.It is now Wednesday 7/17/24 and our *** is still sitting there. It is supposedly going to be picked up tomorrow. The buyers are moving into the house today and are not happy. We will likely be held accountable for $200 (or more until the *** is removed).This is not a cost that I have caused, but instead is a direct result of PODs inability to meet their own dates and their absolutely terrible handling of this situation.PODs should be held responsible here and give me a credit on my bill but they are fighting doing so.DO NOT USE THEM

  

  Business Response

  Date: 07/22/2024

  I am in receipt of your correspondence concerning PODS customer, **********************;  On July 18th, 2024, our PODS advocate spoke with *********************** to address scheduling concerns and work toward a resolution.  On July 22nd, 2024 our PODS advocate followed up with *********************** regarding the claim.   We currently await ****************** response. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *********************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *********************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 22003948
  
  I am rejecting this response because:
  
  We still have a container with PODS that is being stored. I am not convinced that the mishandling and mismanagement of my personal belongings will be truly over until this transaction is completed. Further, I am still subject to recouped money by the buyers of my old house due to PODs not removing the *** from the premises in the TWO DAYS we gave them to do it (both missed). This can happen at any time.

  ***********************

  

  Business Response

  Date: 07/25/2024

  On July 25th, 2024, our PODS advocate communicated to *********************** the options available at this point in the claim.  We currently awaiting ****************** response. 

  Customer Answer

  Date: 07/29/2024

   
  Complaint: 22003948
  
  I am rejecting this response because:
  
  I am still awaiting the companys response to resolve this matter 

  

  Business Response

  Date: 07/31/2024

  Our PODS advocate was in communication with *********************** on July 29th and July 30th, 2024.  On July 31st, 2024, *********************** was presented with a revised resolution offer to credit the full return to storage center fee.   We also notified *********************** that when reviewing the account, we found there had been a fuel subsidy fee that should not have been invoiced which was subsequently refunded today.   We currently await ****************** response.  

• Initial Complaint

  Date:07/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was So, was told Pod delivery would be between 9am and 11:30am on 07/16/2024. On day of delivery pod deliver was changed multiple times. At 1:30pm received a call from representative that pod would be the second one on route. After this never received a call again. I called multiple times being told during first phone call that due to call outs there was a shortage of drivers and no one could deliver the pod. Called about 15 minutes later to ********** pod location. Manager voicemail full. Retried customer service, told by ***** that I would get a call on 07/17 with information and Pod would be sent out first thing.The ***etting part is that we have movers scheduled for 9am on the 17th which is today. Pods had no regard for this and due to lack of Information this has made us irate. I would not recommend pods to anyone if they are moving.The dishonesty and breach of contract that this company has put us through will be sent to a lawyer to look at and will be sending this information to News 12 if pod is not delivered today. At least call your customers when you say you will. Very disappointed and as a medical professional I believe this is a lack of disrespect and honor in the companys part. I also still have no info on pod delivery which is now causing the mover company to try to cancel my appointment with them. This company should be ashamed of themselves to say they support their customers. This will need to be addressed if not will Need higher *** and HR numbers to further discuss this issue

  

  Business Response

  Date: 07/20/2024

  I am in receipt of your correspondence concerning PODS customer, ***************************. On July 17th, 2024, the order was cancelled, and *************************** received a full refund.   We appreciate *************************** bringing this matter to our attention and apologize for any inconvenience caused.

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *************************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *************************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.