Complaints
This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,565 total complaints in the last 3 years.
- 393 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/3/24 we were delivered one 8ft PODS and one 16ft PODS container. Upon opening the 8ft container about 1 hour after delivery, we discovered it reeked of cigarette smoke. I am horribly allergic and would not be able to use the *** due to the smell, so I called customer service. At first they were unwilling to do anything, but finally said they would pick up the *** and refund me all that I was charged for, minus the $158.25 empty container delivery fee. As a concession they also stated they would apply an additional discount of approximately $120 to the 16ft containers transportation mileage fee. I spoke with a supervisor on the evening of 8/3 who assured me I would be refunded appropriately. So far I have been charged $3831.21, and my total quoted estimate (which was confirmed when I booked and states in the quote email Your final price will be confirmed when you place your order.) is $4074.96. Today (8/14), they told me I owe $1797.39, which brings my MINIMUM total charges to $5,628.60. Again, I was quoted $4074.96. This puts me at an overpayment of $1,553.64 (at best, but Im not sure of the exact number because they have not been adhering to the quoted rates). They will NOT provide me with an itemized receipt showing all charges and refunds, and said they have no record of the $3,441.32 charged to my AMEX on 8/3. It was an endless cycle and keeps repeating. Update: As of 8/14/24 they are refusing to schedule delivery of one of my PODS due to unpaid invoices. When I called, they still seem to not understand that one of my PODS was cancelled and returned empty, as well as the fact that I have significantly overpaid. The customer service teams never seem to understand the very simple issues I have laid out and either give up and hang up on me, or try to tell me I havent been charged when I have receipts from my ********************
Business Response
Date: 08/22/2024
I am in receipt of your correspondence concerning PODS Enterprises, LLC , ***************************. On August 21th, 2024, our PODS advocate reached out to ******************** to discuss the next steps in the claims process. We have offered the customer a settlement refund, and they have accepted. As of August 21th resolution reached, we have confirmed with ************** that the issue was addressed to their satisfaction. Based on this, we ask that you close this complaint as resolved.Thank you.Customer Answer
Date: 08/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our *** was delivered to our new residence on July 30, 2024. We hired a moving company to empty our *** on August 1, 2024. Immediately upon opening the **** the movers noticed that there was a significant amount of mouse f**** all over our belongings and the floor of the **** The *** contained all our household items from our previous home including but not limited to a living room sectional, a console table, a large bedroom dresser, a queen size mattress and box spring, a full size mattress and boxspring, a crib, a bassinet, a large area rug, an outdoor area rug, dining room furniture, boxes of clothes, linens, and blankets, and several other household items for our family of four. As the movers continued to empty the **** it was very clear that mice had gotten into the *** and had been living there for quite some time. There was mouse f**** and urine on all of our items. Our belongings were chewed into and destroyed. The mice had found a piece of styrofoam used to protect our furniture during the move and chewed it into pieces which were left all over the floor of the *** and on our belongings. Overall, the majority of our items are destroyed and totally unusable. The damage is so extensive, not to mention that the items that were somewhat salvageable had to be deep cleaned and heavily disinfected for the safety of our family which includes two young children. The hired movers had to place most of the *** items into the garage to be taken to the trash. We were unable to move into our new home on the date we had planned on because we did not have usable, safe furniture resulting in us losing money on our rent. We had our belongings stored with PODS since October 2021, and we made our monthly payment of $361 on time for the entirety of our contract. It is disheartening to think about the total cost we spent on our *** unit (just under $13,000) and the severity of the damage that was done.Business Response
Date: 08/30/2024
PODS is extremely disappointed to hear about Mr. ********** situation with his container. Our location has a pest control service in place that guards against pest infiltration into the PODS facility.
Pests can be attracted to food and other items stored by a customer or may have initially entered the container while on-site at a customers property, which ********************** does not have any control over. PODS investigation is currently on-going as to how exactly the situation occurred.
Mr. ********* has filed suit in court against PODS. We understand that Mr. ********* is seeking over $20,000 in damages---half of what is seeking is a complete refund of his storage fees and the other half is for replacing his furniture. Assuming PODS has any liability under these circumstances, PODS does not agree with Mr. ********* on the value of his claim. There are other factors at play which he has not considered. Accordingly, the matter may best addressed by court to determine the extent of PODS liability under the circumstances. Nonetheless, PODS is always willing to entertain further settlement discussions in good faith with Mr. ********* should he be willing to make some compromises.Customer Answer
Date: 08/30/2024
Complaint: 22137089
I am rejecting this response because:There was absolutely no food stored in our ***, nor were mice inside the *** unless it was already delivered as such.
No settlement has been reached. I am open to negotiating a reasonable settlement offer.
Sincerely,
****** *********Business Response
Date: 09/11/2024
PODS has reached out to ****** ********* to have a discussion about his claim.Initial Complaint
Date:08/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired PODS to help with a move for my parents. The container was dropped off on 7/8 without incident. on 7/9 the container was then picked up, but at that time the driver damaged the property (tore off a large branch from a tree). At the time, the driver (******************) documented the damage and said he would file a claim and that the company would contact us for resolution. We hired someone to clean up the debris and repair the tree as much as possible. after one week with no contact I reached out to the company. They gave me a claim number (********) and said someone would contact me within ************************************************************************************ process and someone would contact me in 24 hours. This pattern happened 2 more times with no action taken on the part of the company. Each call I had to spend 30 minutes to 1 hour of my time. At this point, I am demanding payment for the costs of tree clean up / repair, damages to the property, and compensation for my time spent trying to resolve this.Business Response
Date: 08/15/2024
I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *********************. ********************** LLC. can provide information only on how the incident occurred. The damage in question involved a PODS truck in motion, resulting in a tree branch being affected. However, any further inquiries or disputes related to this claim must be directed to ********* ******* Insurance, as it is their responsibility to handle such matters.
To ensure the proper handling of this case, we request that the complaint/request be removed from PODS Enterprises LLC. and forwarded to ********* ******* Insurance at *****************************************. The customers remaining concerns pertain solely to the processing of the claim. Please reference the complaint filed with the West Florida BBB, complaint #********, when communicating with ********* ******* on behalf of the customer.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************ may have endured. PODS Enterprises LLC. prides itself of its quality customer service and I regret that ************ feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved/forwarded appropriately.Customer Answer
Date: 08/23/2024
Complaint: 22136535
I am rejecting this response because: I signed a contract with PODS not with your insurance company. It is your responsibility to manage your vendors and take care of the customer, not mine to chase down someone you hired to try and get an issue resolved. At a minimum if you expect me to do the work then you need to provide me with a mechanism to contact the insurance company or better yet, have them contact me immediately. Instead your constant reply even after a month of calling four times is that the claim is in "process" and there is nothing more you can do. you need to do better. you need to develop a better line of communication with your insurance vendor. you need to provide better customer service when you vendor is not doing there work appropriately. you also need to compensate me for my time and effort that has gone into getting this issue resolved.
Sincerely,
*********************Business Response
Date: 08/29/2024
In response to the BBB complaint against PODS Enterprises LLC, it is noted that the adjuster from ********* ******* has been in contact with *********** and will continue to work with him on his claim. Today, August 29th, the ********* ******* adjuster reached out to ************, and a PODS representative also followed up with him to confirm that contact had been made and that ********* ******* would be working towards a resolution.
PODS Enterprises LLC. can only provide information about how the incident occurred. The damage involved a PODS truck in motion, which affected a tree branch. For any further inquiries or disputes related to this claim,********* ******* Insurance should be contacted directly. ************ has been provided with all relevant contact information for *************************** adjuster, who is responsible for handling such matters.
On August 15th, 2024, *************************** adjuster received all necessary documentation and photos to assist ************ and informed PODS that they had reached out to him as part of their process.
To ensure proper handling of the case, it is requested that the complaint be removed from PODS Enterprises LLC. and forwarded to ********* ******* Insurance at *****************************************. The customer's concerns are now related solely to the processing of the claim. Please reference complaint #******** filed with the West Florida BBB when communicating with ********* ******* on behalf of the customer.Customer Answer
Date: 08/30/2024
Complaint: 22136535
I am rejecting this response because:the information in the response is not accurate. Although i was contacted by PODS on 8/29, no one from the insurance company contacted me on that date.
As it is PODS who I hired and PODS who damaged my property, I will not drop the complaint until PODs follows up with THEIR insurance vendor and sees the process through completion. It is PODS responsibility that the claim is handled in a professional and timely manner. If they are not getting appropriate service from their vendor then they need to consider applying more pressure to their vendor to treat their customers well, or chamge insurance carriers. Otherwise PODS can compensate me directly and take the issue up with their insurance vendor to get reimbursed.
Sincerely,
*********************Initial Complaint
Date:08/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am currently moving and we ordered a Pod storage unit to move our belongings.Prior to it's arrival I called, sent an email, and sent a request online specifically telling them where the pod needed to be located so that it would not block my vehicle for when I needed to get to work. When I woke up, the pod was blocking my garage. I called and told them, and they said they would relocate it to the correct location, but had to charge a $79 relocation fee to schedule the reposition, but that I could dispute it and be refunded.I called back twice, and they said it was still in review. So instead of calling a third time, I sent a request online. Someone responded, asked for my account information, I verified it, and then they simply never responded. I have submitted 2-3 more requests for resolution on their website (all of which have gone ignored) and I have responded to their email 4 times asking for an update, which they have also ignored. I'm reaching out to BBB as a last resort, because they are ignoring me and the refund for the reposition that they forced me to pay, to move a pod that they placed in a location that obviously prevented me from getting out of my own garage.Business Response
Date: 08/19/2024
I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***************************.On August 19th, 2024, our PODS advocate reached out to ******************** and was able to come to an amicable resolution. We have confirmed with *************************** that the issue was addressed to their satisfaction. Based on this, we ask that you close this complaint as resolved. Thank youCustomer Answer
Date: 08/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:08/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company disrupted me and my family moving Plans and did not follow through on thier promises of a refund after they admitted fault and worked out a new discounted price for us. They cancelled our order at the last minute and admitted over thie recorded line that this was all their fault. They worked out new Pricing for us and never followed through and reinburst us for the huge inconvenience they caused us. They double charged our accound which left us in a bad situation where we had to depend on family and some strangers for help financially until they released funds back to us in (7) business days. This was after they admitted fault in the whole situation over a recorded line. on the final delivery they quickly sent us an email telling us our case was close when they never tried to reach out to us.Business Response
Date: 08/17/2024
I am in receipt of your correspondence concerning PODS customer, ***************************. On August 15th & August 17th, 2024 contact to discuss the issue was initiated with *************************** in order to address billing concerns and work toward a resolution. We currently await ***************************** response.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *************************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that *************************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Customer Answer
Date: 08/19/2024
Complaint: 22133725
I am rejecting this response because:
Me and my wife have called the representative numerous times and have left messages with our number and they have not responded. My wife ***** ***************************** and I have been on the phone trying to reach out to this business and they have not responded.
Sincerely,
***************************Business Response
Date: 08/21/2024
As previously reported, our PODS advocate attempted to reach *************************** on August 15th, 2024 by phone and August 17th, 2024 via email. On August 21st, 2024, our PODS advocate spoke with **************** and gathered additional information for the review. During that conversation it was found that ***************** had left a voice message on August 16th, 2024. We were not able to link it to the case at the time, however, our PODS advocate did return the call on August 17th, 2024 leaving a message to please call back so we could address the issue. Our advocate apologized to **************** for any misunderstanding and we look forward to working with **************** to reach a satisfactory resolution.
Initial Complaint
Date:08/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We contracted with PODS to store items in two containers for a few months and then transport them to our final destination. We started with a price quote (including a **** discount) and confirmation they could deliver to our final destination. Two months later, we asked for our containers to be delivered roughly a two-day drive from the storage facility. They told us it takes ten days, then failed to initiate transport of both containers, resulting in final delivery taking place four weeks after our initial request. Beyond holding our items hostage for a month, they charged an extra month of rent, added a fee for insurance wed declined, and failed to provide the **** discount as contracted. They offered different, lesser discounts and a partial refund to compensate us for the extra hassle, but never followed through. In the end, they have over-charged our credit card by around a thousand dollars. That is only an estimate because they additionally refuse to provide a detailed account statement itemizing all charges!This complaint serves to warn others away from contracting their services. We reserve the right to separately contact our credit card company to dispute some of the unexplained charges. Were happy to pay for the service requested at the contracted rates, but will withhold payment until they provide an accurate bill.Business Response
Date: 08/14/2024
I am in receipt of your correspondence concerning PODS customer, **************************; On August 13th, 2024, contact to discuss the issue was initiated with *************************** in order to address scheduling concerns. We currently awaiting *************************** response.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that scheduling delay may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Customer Answer
Date: 08/25/2024
Complaint: 22131239
I am rejecting this response because: As the PODS response shows, they are incapable of even the most basic tasks, such as reading a complaint. We complained that we wanted an explanation of charges and billing adjustment leading to a refund, and they responded that they would address scheduling concerns. Absolutely ridiculous, and a continuation of what weve come to expect from this company.
After a month of ignoring us, the BBB complaint triggered an immediate response. Unfortunately, the response was that they would not correct their incorrect bill, and instead offered a discounted rate on some of the charges, in exchange for us signing a release waiving our right to sue. We insisted on an itemized bill, and they offered reduced compensation, but actually provided a bill. We pointed out their bill was completely fraudulent (it charged for services wed declined, charged for rental for a month after the container had been returned and failed to apply the advertised discount to which we were entitled). They offered yet another compensation amount, again requiring us to waive our right to sue. But whats more important is what they did NOT do: they did not remove the fraudulent charges or apply the agreed-upon discount.
While reviewing our options, including joining a class action lawsuit, we discovered a 3,000-member ************** named PODS storage needs to be stopped. Clearly this company is in serious need of government investigation on behalf of consumers everywhere.
Sincerely,
***************************Business Response
Date: 08/27/2024
I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***************************. On August 26th, 2024, our PODS advocate reached out to Ms. ************** discuss the next steps in the claims process. As of August 26th, a resolution was reached, and we have confirmed with *************************** that the issue was addressed to their satisfaction. Based on this, we ask that you close this complaint as resolved.Thank you.Customer Answer
Date: 08/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. We have resolved the matter, although I will not use the phrase "to my satisfaction." They offered a sum of money on condition of signing a release. I signed the release because it was not worth my time and energy to continue the effort to get a full and complete resolution. I will never do business with PODS again and will discourage everyone from doing business with them as well.
Sincerely,
***************************Initial Complaint
Date:08/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PODs driver after dropping of the *** at my house backed into my neighbor's front yard and broke a small metal fence and lighting. My neighbor reported this to me and he has witnessed that and has camera footage. I reported this to PODS' customer service (case number ******** on 7/20/2024. Until today, the representative never contacted me. You have caused issues, and I demand to repair my neighbors fence and lighting and apologize for your negligence and failure to resolve this issue or address it promptly.Business Response
Date: 08/22/2024
I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, A R ******. ********************** LLC. can only respond on how the damage occurred. This was a PODS truck in motion requested to be placed on a new driveway, therefore any claim disputes or requests for updates would need to be addressed directly through Gallagher ******* Insurance. As of August 19, 2024, the claim with ********* ******* was filed and an adjuster has made contact with A R ******. Please have this complaint/request removed from PODS Enterprises LLC. and forwarded to Gallagher ******* Insurance., ******************************************, as the A R Edouni's remaining concerns are based solely on the handling of the claim. Please reference the complaint filed with the West Florida BBB complaint# ******** on behalf of Customer name to **************;*******.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that A R Edouni may have endured. PODS Enterprises LLC. prides itself of its quality customer service and I regret that AR Edouni feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved/forwarded appropriately.Initial Complaint
Date:08/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*** container was supposed to be picked up on 8/8. Driver pulled into driveway and then left before I could get outside, without the **** Next I got an email saying the pickup was completed. I called to ask what happened and to explain that I needed the *** gone by 8/11 because somebody else is moving into another unit in our building that day. I was told nobody was answering the phone at the facility that handles pickups. They said a case was opened to get to the bottom of it and to expect a call back within 24 hours. Nobody called me back. I called again Friday and was again told nobody was answering at the facility. They said they'd call me back by 5pm. Nobody called me back. I spent an hour on the phone Saturday morning, and was told to expect a call back in an hour. Nobody called me back. I was then advised by email that another pickup had been scheduled for Monday, August 12th, completely disregarding the fact that the *** is blocking the new neighbors ability to fit a uhaul in the driveway. I've asked repeatedly for the issue to be escalated to the corporate office and all requests have been ignored altogether.Business Response
Date: 08/15/2024
I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *********************. On August 13th, 2024, our PODS advocate reached out to ************** to discuss the next steps in the claims process. We have offered the customer a settlement refund, and they have accepted. As of August 14th resolution reached, we have confirmed with ************** that the issue was addressed to their satisfaction. Based on this, we ask that you close this complaint as resolved. Thank you.
*************************
Customer *************************** of the Executives
Phone: ************
Fax: ************
**************
E-Mail: **********************************
Working Hours: M-F 9:00 AM-5:30 PM ESTInitial Complaint
Date:08/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered one POD for one month. Pod has scammed me and charged my card an additional $178. I had to beg for a supervisor who refused to refund me. I am a senior and they are scamming me. They are trying to claim that I ordered a POD for 3 months - I never did. They are lying. I want my refund.Business Response
Date: 08/14/2024
Customer Name ***************: ***********************
Complaint #: 22122462
I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***********************. I am happy to inform you that prior to the receipt of this complaint, the issue was resolved by a PODS representative and ***********************. As of Date 8/13/2024, a resolution was reached, and we have confirmed with **************** that the issue was addressed to their satisfaction. Based on this, we ask that you close this complaint as resolved. Thank you.Customer Answer
Date: 08/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They agreed to refund me.
Sincerely,
***********************Initial Complaint
Date:08/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered my POD for moving/storage and was quoted $309 for storage each month. PODS charged me for August 2024 $340. My contract states $309. PODS is saying it's $340. I have tried to rectify this with multiple people to no avail. A case was opened by PODS to review my complaint. The email PODS sent me states my monthly charge is $309, but when speaking to all the **** they say that PODS is showing $340 per month and will not reimburse me the $31 over charge and confirm future payments will be $309 per month. My items are still in storage in a POD and I do NOT want to be overcharged for the months ahead I could not download the email response from PODS so I copied it below. I will submit a copy of my **** if need be to show I was charged $340 on August 5, 2024.Pods Advocacy Disputes From:*********************************** To:************************** Tue, Aug 6 at 12:38 PM Customer ID: ********* Order Number: ******* Case Number: ******** Good afternoon, Thank you for your request to review the pricing on your account via case # ********. We have completed a thorough review of the issue including review of your phone calls (as appropriate). Based on our review, we have concluded that the fees invoiced were consistent with the quoted services. During the initial booking call on 6/10/24, with agent ********, the agent advised you at approximately 9 minutes 28 seconds into the call that the first recurring rental fee will be $362.25, and the following months will cost $309. Due to our review findings, PODS respectfully denies your request for compensation and considers this matter closed as there was no PODS error found. We sincerely apologize for any inconvenience you may have experienced. Thank you for being a PODS customer.Respectfully,***** Customer Advocacy Specialist f | ************ e *********************************** h |M-F EST 9:00am to 5:30pm Show original message ref:!00D1N01ull0.!500Hu02EgFis:refBusiness Response
Date: 08/13/2024
I am in receipt of your correspondence concerning PODS customer, ***********************. On August 13th, 2024, our PODS advocate spoke with *********************** to address the change in monthly rental rate. We are currently working with *********************** in order to reach a satisfactory resolution to this matter.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *********************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that *********************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Customer Answer
Date: 08/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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