Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  8701 Fleet Service Dr Raleigh, NC 27617-4801

• 

  PODS Moving & Storage

  6791 28th Street Cir E Sarasota, FL 34243-4143

  
• 

  PODS Moving & Storage

  15635 Hudson Ave Spring Hill, FL 34610-7606

  
• 

  PODS Moving & Storage

  4050 Louis Ave Holiday, FL 34691-5600

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $374.83 for the period 8/26/24-9/25/24. My Pod is being picked up today. When I called this morning to ask if I would receive a credit for 9/7/24-9/25/24 and was told no since it was over 10 days. That is crazy. I wasnt a prorated refund for the time in September Im not going to be in possession of the pod.

  

  Business Response

  Date: 09/18/2024

  I am in receipt of your correspondence concerning PODS customer, *****************. Due to unforeseen circumstances, ************ was charged a fee. I would like to assure you that we have promptly addressed this issue,and as of September 9, 2024, she has been refunded in full as a goodwill act.The refunded amount should be reflected in her account within the standard 3-5 business days. We apologize for any inconvenience this may have caused and appreciate your understanding. If there are further inquiries or if additional information is required, please feel free to reach out.
  

  Customer Answer

  Date: 09/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pods moving company sent me a pod It was too small, as told They first explained they would refund me in full They didnt Then I got email saying partial They didnt Its all he said, she said The employee came to pick up the pod and even told me I deserve a full refund Buy nope, so unorganized And the next day, another employee called to pick up the pod Which was already picked up the day prior

  

  Business Response

  Date: 09/09/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** ********. Per our previous response on September 5th, 2024, regarding case #********, a thorough review of Ms. ********* account was conducted, and the resolution was determined to be appropriate based on the facts of that review. In the spirit of customer service, we revisited the issue after receiving additional feedback on this complaint. However, after careful reconsideration, PODS Enterprises, LLCs position remains unchanged.
  
  Ms. ******** placed an order on 3/15/2023 for an 8ft container using a quote she generated online. During the call, the order was recapped, confirming the container size she selected, and she was advised of our cancellation policy. On 4/2/2023, Ms. ******** called to inquire about canceling and was informed that the cancellation needed to occur by 4:00 PM that day. Unfortunately, her request to cancel was not received until 4/3/2023, after the cancellation window had passed. As a result, the associated fees remain valid as agreed upon when the order was placed.
  
  While we regret that we were unable to change the outcome of this matter, we assure you that the case was thoroughly reviewed to ensure the accuracy of our decision.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/6/24 I called Pods to schedule a service beginning 8/31/24. I was told by the agent that:- they would help simplify my move to make everything less stressful - the location I designated for my pod drop off was viable and didnt require a permit - a permit would be required if they were to put it on the street On 8/31/24 the driver arrived to drop off the pod. He informed me that:- I did need a permit for the space I had designated - he would not put the pod in the space unless I had a permit - he didnt require a permit to put it on the street When asked why I was told the opposite by the agent he said, They outsourced the call center to other countries to save money so they could be anywhere in the world. They dont know anything. They dont ever know what they are talking about.He proceeded to place the pod on the street. I repeatedly told the driver I did not want the pod there. He placed it on the street regardless.On 9/3/24 a driver from Pods attempted to pick up unsuccessfully as there were cars blocking the pod. The driver left and Pods rescheduled pick up. I have called Pods and spoken to a supervisor multiple times. When I ask questions such as:- How will you get the pod?- What will you do to ensure you are able to get it? - What happens if you cant get it?the only response I get is a description of the situation with no solution. They tell me that it is my job to move the cars. I reiterated to them that I cant do anything about those cars and that I told their driver not to put the pod there. They refuse to take responsibility or do anything about the situation. This has not been simple and has made my move exponentially more stressful. As a logistics based operation they should have flawless communication between their agents and drivers. If permits streamline this whole process it should be standard operating procedure to acquire one and they should handle that process, not the consumer.

  

  Business Response

  Date: 09/12/2024

  
  I am in receipt of your correspondence concerning PODS customer, ***** ********. 
  On September 6th, 2024, our PODS advocate spoke with **** ***** to address scheduling concerns and we are working towards a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **** ***** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that **** Smith  experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:09/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On several occasions over the past few years, you have failed to pick up the Pod, and it still needs to be claimed. My property is equipped with security cameras, and it's evident that the Pod has been available for pick-up for quite some time. You were given access to the Pod several years ago, before my children's birthday, and its current status perplexes me. I want to clarify that I have no intention of withholding the Pod. By legal terms, you have abandoned your property and should be paying me storage fees. You have defaulted on your contractual agreement with me to pick up the unit, most recently on JULY 12TH, AUG. 23RD, & SEPT.3RD. Therefore, I am not liable if you broke the contract by failing to pick up your property and the continuous billing past the pick-up date of 05/2021. The records show that you threatened to seize the property and belongings several times, yet you never arrived at my home. There have been attempts to extract funds from me, leading me to involve the Attorney General and Better Business Bureau for consumer protection. This situation seems like a form of extortion and harassment to me. I want to let you know that there were no attempts to contact me upon arrival, as confirmed by surveillance cameras. PODS owes me storage fees and damages our driveway. I need help to remove this unit from my driveway as it has ruined it, and my children haven't been able to play basketball in their garage for years. It's crucial to note that my original contract date was 11/20/2020, and on 1/26/2023, the original contract was reinstated without my consent. This is against the law and fraudulent. All the documentation is attached for your review to corroborate my stressful encounter with PODS, the horrible customer service representative, and the disconnected calls while talking to them. Please help me. Please. Your immediate attention to this matter is appreciated, and I look forward to hearing from you soon. Sincerely, ********** D. *******

  

  Business Response

  Date: 09/18/2024

  I am in receipt of your correspondence concerning PODS customer ********** Griffin   On September 6, 2024, and September 16, 2024, contact to discuss the issue was initiated with Ms. ******* in order to address her concerns and work on a resolution.  Attempts made to reach out to Ms. ******* to discuss her concerns, however unsuccessful, and voicemails were left.  Please have Ms. ******* contact PODS directly via the email that was sent. 

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22242428
  
  I am rejecting this response because: 

  From what number and what number did they call me at?

  
  Sincerely,
  
  ********** *******

  

  Business Response

  Date: 09/24/2024

  I am in receipt of your correspondence concerning PODS customer,********** *******. On September 6, 2024,  September 16, 2024, and September 24, 2024,  contact to discuss the issue was initiated with Ms.******* *************** her concerns and work on a resolution. Attempts were made to reach out to Ms. ******* to discuss her concerns,however unsuccessful.  Please have Ms. ******* contact PODS directly via the email that was sent or by contacting PODS collection department directly at ************.
  

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22242428
  
  I am rejecting this response because: I spoke with a representative on Friday  afternoon for over 20 minutes she placed on hold and then disconnected the call. What number did they call me on?
  
  Sincerely,
  
  ********** *******

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22242428
  
  I am rejecting this response because: 
  I am rejecting this response because: I spoke with a representative on Friday  afternoon for over 20 minutes she placed on hold and then disconnected the call. What number did they call me on?
  
  Sincerely,
  
  ********** *******

  

  Business Response

  Date: 09/30/2024

  I am in receipt of your correspondence concerning PODS customer, ********** *******. On September ******,  September 16, 2024, September 19, 2024,  and September *******,  contact to discuss the issue was initiated with Ms. ******* to address her concerns and work on a resolution.  Attempts were made to reach out to Ms. ******* to discuss her concerns, however unsuccessful.  Please have Ms. ******* contact PODS directly via the email that was sent or by contacting PODS collection department directly at ************.

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22242428
  
  I am rejecting this response because: It's clear they aren't calling the right number reach me. Please call me at ************.To reach me based on the record's this number is on file. I also called them on this number again the are providing false information.
  
  Sincerely,
  
  ********** *******

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22242428
  
  I am rejecting this response because: I am rejecting this response because: It's clear they aren't calling the right number reach me. Please call me at ************.To reach me based on the record's this number is on file. I also called them on this number again the are providing false information.

   Sincerely,
  
  ********** *******

  

  Business Response

  Date: 10/07/2024

  I am in receipt of your correspondence concerning PODS customer, ********** *******. On September ******,  September 16, 2024, September 19, 2024,  September 30, 2024,and October 7, 2024,  contact to discuss the issue was initiated with ********** *************** her concerns and work on a resolution at the number provided ************.  Attempts were made to reach out to ********** to discuss her concerns, however unsuccessful.  Please have ********** contact PODS directly via the email that was sent or by contacting PODS collection department directly at ************.
  

  Customer Answer

  Date: 10/15/2024

   
  Complaint: 22242428
  
  I am rejecting this response because:

  There lying I spike with them Thursday on a recorded line and they updated the number. They were having system issues because of the storm I told them to call me back and they have not  I have records of my calls.
  I need this out of my driveway.
  
  Sincerely,
  
  ********** *******

  Customer Answer

  Date: 10/15/2024

   
  Complaint: 22242428
  
  I am rejecting this response because:

  There lying I spike with them Thursday on a recorded line and they updated the number. They were having system issues because of the storm I told them to call me back and they have not  I have records of my calls.
  I need this out of my driveway.
  
  
  Sincerely,
  
  ********** *******

  

  Business Response

  Date: 10/22/2024

  I am in receipt of your correspondence concerning PODS customer, ********** *******. On October *******,  contact to discuss the issue was initiated with Ms. ******* to address her concerns and work on a resolution.  Attempts were made t to Ms. ******* to discuss her concerns, however unsuccessful. Please have Ms. ******* contact PODS directly via the email that was sent or by contacting PODS collection department directly at ************.
  

  Customer Answer

  Date: 11/11/2024

   
  Complaint: 22242428
  
  I am rejecting this response because:

  I apologize for the delay. I have attached documents for your review that detail our conversation and the scheduled pickups. Unfortunately, PODS did not show up or contact the resident. Additionally, it appears the company may have changed ownership and reinstated my contract without my agreement to a new contract. Please let me know if you need any further information so I can resolve this as soon as possible.
  
  Sincerely,
  
  ********** *******

  

  Business Response

  Date: 11/12/2024

  PODS Enterprises, LLC acknowledges Ms. ******** concerns regarding her past due balance and the difficulties surrounding the removal of her container.
  Since the initial booking of her order in November 2020, Ms. ******* has maintained an outstanding balance. PODS has reached out to Ms. ******* multiple times through emails and phone calls, starting in December 2020, to address the past due balance and discuss removal logistics. During this period, Ms. ******* has made a few small payments; however, the account remains past due.
  Ms. ******* has requested and scheduled several container pickups, but all attempts have been unsuccessful due to various access issues, including vehicles and other obstructions blocking the container, as well as a lock remaining on it. Each time a pickup attempt has been hindered, PODS has notified Ms. ******* of the unresolved balance and the need for the area around the container to be clear.
  PODS has continued to communicate the account balance to Ms. ******** and despite Ms. ******** intermittent responses, attempts to address the outstanding balance and facilitate the removal have been met with challenges. Ms. ******* has also communicated, at times, that she was unavailable or unable to make arrangements, including notifying PODS that she would clear the area, which has not been consistently followed through.
  In the most recent contacts, PODS has reiterated to Ms. ******* the importance of ensuring access for pickup, as well as addressing the outstanding balance on her account. However, as of the latest contact in October 2024, these issues remain unresolved.
  PODS Enterprises remains committed to assisting Ms. ******* with the container removal once the necessary arrangements have been made and the outstanding balance addressed.

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I placed the order for PODS I set a pick up date. I was charged again for the PODS in July which I paid. I should not have been charged. I am now being charged again for August and finally got someone to stop charges for Sept. The problem is that I put in a pick up date for 30 days from drop off. There should be no reason that I am still being billed.

  

  Business Response

  Date: 09/05/2024

  I am in receipt of your correspondence concerning PODS customer, *************************.  On September 5th, 2024 our PODS advocate spoke with ************************* to address monthly billing concerns.   The review of the claim revealed that the order was booked on line on June 4th, 2024.  At the time only the initial delivery date for the containers was scheduled not the final pick up date of when the containers would be empty.   This was verified by the PODS order confirmation that was generated on June 4th, 2024 and available for ********************** immediate review.   ************************* provided feedback about the experience when booking the order on line.    
   
  While although we are not able to meet ********************** requested resolution.   As a goodwill gesture, ************************* has been presented with resolution in the hopes that the matter may able to be resolved amicably.    We currently await ********************** response.   
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:09/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a *** delivered in our driveway on Friday 8/23. The driver informed us that he had to place the *** slightly off the driveway in order to keep a 4' clearance from the house. This was no problem, the driver who delivered our *** was great. I had the *** scheduled to be picked up on Friday, 8/30. I got a call the evening of the 30th saying that due to a 'glitch' in ***'s system, they wouldn't be able to pick up my *** until Tuesday, 9/3. This was unacceptable as I had to be completely gone from my property by Saturday, 8/31. The lady who called me and told me they wouldn't be able to pick up my *** said she would call me back and let me know whether or not they could pick it up before Tuesday, 9/3. I never received a call back. So - Today, 9/3, the driver who picked up our pod hit and damaged the house. He called me and left a message saying he hit the house while picking up the ***. I have read many stories about people dealing with similar issues, so I am making it known right now that I have a message, from the *** driver explicitly stating he hit my house. There's a 4' clearance from the house for a reason, no? I am filing a complaint for a prompt response from this disaster of a company.

  

  Business Response

  Date: 09/12/2024

  I am in receipt of your correspondence regarding PODS customer ***** ****. On September 3rd, 2024, we initiated contact with Mr. **** to discuss his concerns and begin working toward a resolution. As of September 12, 2024, we have reached out to him again to outline the next steps in the claims process, specifically requesting two formal estimates for the necessary repairs.
  
  We are currently awaiting Mr. ***** response and remain committed to resolving this matter promptly. We will continue to monitor the situation closely and provide updates as necessary.
  
  Thank you for bringing this to our attention.

• Initial Complaint

  Date:08/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23, 2024 I placed a call with PODs to have my PODs scheduled for delivery from *********, ** to ********, **. The customer service representative quoted me $2,475.15 to have all 3 of my PODs sent to ********, ** on June 26, 2024. This was paid in full on June 23, 2024. On June 25, 2024, I received a phone call from the ********* facility telling me they had no idea what was to be shipped. I immediately reached out to PODs and spent over an hour on the phone. This representative told me that the person I spoke with on Sunday did not schedule it correctly and the new price for shipping my containers was #2,475.15 each for a total of over $7,000. I was very upset and pleaded for a discount as this was outrageous and I was quoted a fee and that was paid. I received a discount to pay $5,102.54, and they would refund what was already paid. In the end I was due a refund of $3,382.40, this includes storage fees and such. PODs sent a refund of $2,439.31 on July 1, 2024. I have reached out multiple times to receive the rest of the refund and they are refusing to send it. I have all the documentation and have filed multiple complaints with PODs, with no action.

  

  Business Response

  Date: 09/09/2024

  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***************************. On September 5th, 2024 , our PODS advocate reached out to *************************** to discuss the next steps in the claims process.  We have offered the customer a settlement refund, and they have accepted. As of September 5th, 2024 resolution reached, we have confirmed with ***************************; that the issue was addressed to their satisfaction. Based on this, we ask that you close this complaint as resolved. Thank you.
  
  
  
  *************************
  Customer *************************** of the Executives
  Phone: ************
  Fax: ************
  **************
  E-Mail: **********************************
  Working Hours: M-F 9:00 AM-5:30 PM EST
  
  

  Customer Answer

  Date: 09/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although I find it terrible customer service that I had to report this to the BBB since your agents did not/would not resolve this on their own. This is terrible customer service and I see you have many, many complaints for the same issues that I experienced. 

  You should do better.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11, 2024, I called into Pods to schedule the drop off of my 2 containers. I was informed by the representative the total charges would be $628.50. The next day, July 12, I log into my account to see charges of $1,127.36 & $516.20. I immediately call Pods and am told a new city to city move was created as well as an extension on my monthly rental fee beginning on when the Pods arrived at their new warehouse. I was not told about these charges nor did I approve them or the city to city move and extension on the monthly rental. The charges didn't even show on my account until July 12. Since then I have been disputing with Pods and my credit card company about these charges. I first contacted Pods dispute department and was immediately shut down. I then filed a dispute with my credit card company providing all information I had and they were unable to handle it properly. The biggest piece of evidence for my case is the phone call conversation held on July 11 between myself and the Pods representative. This states how much I should have been charged and no mention of the new city to city move or monthly rental extension. Since July I have been emailing Pods back and forth asking for a transcript of this phone call and I am either met with no response for days or "only an attorney can request the transcript". When asking for proof of this policy I am met with silence. I am seeking a refund or at the very least, a partial refund, for these charges I did not agree too. These charges total $1643.56 and have drastically affected my family and me being able to provide for them. Please help.

  

  Business Response

  Date: 09/03/2024

  I am in receipt of your correspondence concerning PODS customer, *********************************.  On August 29th, 2024, our PODS advocate spoke with ********************************* to address concerns about the pricing for the new long distance move that had been completed.  We look forward to working with ********************************* to reach a satisfactory resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ********************************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ********************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments
  
  

  Customer Answer

  Date: 09/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  A US based Pods representative graciously took over my case after seeing
  this post and helped resolve it in a timely and satisfactory manner.
  Thank you!
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used PODS to move which requires your card on file for automatic payments. After getting my items delivered and paying over $2800 for the shipping charge, the PODS billing system continues to auto bill me each month. Their online portal will not allow you to remove the card and after several calls to customer service and a whole month since I got my items delivered they attempted to charge all 3 cards on file. I have locked my cards to prevent unauthorized charges and now I live in fear of PODS accessing my cards when I no longer have their services. **************** will argue with you instead of looking at your invoices which run from the 28th to the 27th each month. This is not just negligence on their part its bad business and Im sure there are people out there unaware they are getting charges long after PODS has delivered items. Please assist with engaging them to have this stop. Thank you.

  

  Business Response

  Date: 09/09/2024

  I am in receipt of your correspondence concerning PODS customer, ***** *******.  On August 29, 2024 and September 6, 2024,attempts were made to reach out to Ms. ******* to discuss her concerns, however unsuccessful, and voicemails were left.  Please contact PODS directly through the emails that were sent.
  

• Initial Complaint

  Date:08/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent Business Practices and Damaged Property. Requesting Partial Refund.1- Initial delivery date of 12/15/2023 could not be fulfilled by PODS due to delivery issues on their end. I received one POD on that scheduled date and the second POD the following day, Saturday, December 16, 2023. Due to PODS scheduling issues, I incurred personal fees because I had to reschedule my Friday, December 15, 2023, moving crew to Saturday, December 16, ******- I spoke with a PODS Operator Wednesday, January 3, 2024, to schedule PODS pick-up for Thursday, January 18, 2023, DUE TO MY HOME CLOSING ON Friday, January 19, 2023. I received several text and email confirmations that scheduled pick-up was confirmed, even on the day of pick-up (Thursday, January 18, 2023). I received an email later in the evening on January 18, 2024, that pick-up was rescheduled by me, when I in fact DID NOT, for Monday, January 22, 2023. Upon calling PODS Operator I was informed the company rescheduled due to possible inclement weather and their standard email notification was a generic auto-send. I was told PODS could do nothing and pick-up would be Monday, January 22, 2023. This DIRECTLY AFFECTED MY HOME CLOSING ON Friday, January 19, 2023, AND I ONCE AGAIN INCURRED FEES DUE TO PODS NEGLIGENCE AND FRAUDULENT BUSINESS PRACTICES. This also delayed PODS delivery to my new address and caused me inconvenience in re-scheduling moving help to new address. 3- Finally, I had recorded conversations with both PODS Operator and PODS Driver (cell# ************) specifically explaining to them they COULD NOT drive down my driveway due to lowhanging tree branches. Instead, PODS Driver would need to park at top of driveway and drive Podzilla approximately 15 yards down my driveway. BOTH PODS DRIVER and PODS OPERATOR said they understood and noted my request. Driver DID NOT follow my clear, concise instructions and damaged a 150-year-old Silver Maple Tree by ripping a branch off the tree.

  

  Business Response

  Date: 08/29/2024

  RE:      *************************** (CID 167163088)
              Complaint #: 22210034   
  
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***************************. We have conducted a thorough review of the issues raised in ********************** complaint and communicated our findings to him via email on February 5, 2024. ****************** has expressed concerns regarding changes to the service dates and times. It is important to note that the rental agreement ****************** accepted through his online PODS account on December *******, clearly states in Section 27 that PODS is not liable for any delays or interruptions in service. Additionally, ****************** has alleged that PODS caused damage to a tree and to the lawn/grass during the service. According to Section 14 of the rental agreement, PODS placed the container according to ********************* instructions. Following a comprehensive investigation, we found no evidence of negligence by our driver during the placement or retrieval of the container. PODS operated its equipment with due care and in accordance with standard procedures, and no damage to ********************** property was attributed to our operations. ****************** is welcome to reach out to his customer advocate for any further questions or concerns. We remain dedicated to providing high-quality service and addressing all concerns with the utmost seriousness.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that ****************** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.