Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  1209 W Market St Smithfield, NC 27577-3338

• 

  Pods

  4816 Pods Way Chesapeake, VA 23320

• 

  Pods

  2118 Commerce Dr Cayce, SC 29033-1525

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Q3 2023, I entered an agreement with PODS to store my household items. I had paid several times until this spring 2024. In the spring, I had lost access to my iphone. I have tried calling them several times in order to pay the remaining balance and return the pod. The Company, "PODS" engaged in a fraudulent scheme to not allow me to regain access to my account or pay my bill in order to continue to incur storage charges. I hereby demand PODS to release lien hold, and allow access to my container with zero payment and a full refund of all storage charges placed due to damages of not being able to access my container. Their fraudulent scheme also includes intentionally training sales representatives in **** to not be able to support the customer. ********************** phone support has been no help. I even was told by phone to email ************************************* and the email doesn't work.

  

  Business Response

  Date: 09/26/2024

  I am in receipt of your correspondence concerning PODS customer, ****** *****.  Due to ****** ****** concerns being directly related to their billing, the account is under review with our ********************** at this time. A member of our Accounting team reached out to them directly on August 30, 2024, September 18, 2024, and September 25, 2024, via phone call to discuss the account. However, he was unable to reach him, so voicemails were left.  We invite Mr. ***** to reach back out so we can work towards a resolution.
  

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22307184
  
  I am rejecting this response because:
  
  i request a written mail or electronic mail, they intentionally call outside my available hours. I would like to get this solved as soon as possible

  ******************************, or ***************************

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 10/03/2024

  I acknowledge receipt of your correspondence regarding PODS customer ****** *****. As ****** ******* concerns are directly related to their billing, the account is currently under review by our Accounting/Collections department.
  Please note that the Accounting team attempts to contact customers between the hours of 8 AM and 5 PM EST, which is the normal business hours. A member of our team reached out to Mr. ***** directly via email on 10/02/2024 to discuss the past-due account. Mr. ***** can reach out to ************ or email us at ************************************** should the hours not work with his availability.
  In the meantime, Mr. ***** is welcome to contact their PODS Advocacy representative with any other questions or concerns.

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22307184
  
  I am rejecting this response because:

   

  I have emailed ************************************** , please confirm you have received this email on 10/4/2024 from ***************************

   

  I have not received response yet
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 10/15/2024

  I acknowledge receipt of your correspondence regarding PODS customer ****** *****. As ****** ******* concerns are directly related to his billing, the account is currently under review by our Accounting/Collections department.

  
  Please note that a member of our team reached out to ****** ***** directly via email on 10/14/2024 with a settlement offer. This offer was originally sent on 10/07/24 in response to the 10/04/24 email.  Due to recent hurricanes in *******, we experienced some delays, and we apologize for any inconvenience this may have caused. Mr. ***** can contact us at ************ or via email at **************************************************************** if he has any further questions.

  In the meantime, Mr. ***** is welcome to reach out to his PODS Advocacy representative with any other questions or concerns.

  Customer Answer

  Date: 10/15/2024

   
  Complaint: 22307184
  
  I am rejecting this response because:
  
  

  i have not Recieved any email on 10/14/2024, I have emailed you twice, see attached screenshot

   

  please make sure the email is ***************************

   

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 10/25/2024

  Thank you for your correspondence regarding PODS customer ****** *****. We understand that his concerns pertain to billing, and I want to assure you that his account is currently under review by our Accounting and Collections department.
  Our accounting team attempted to reach Mr. ***** directly at his primary phone number, ************; however, the call was disconnected. We also reached out to the alternative number, ************, on October 21, 2024, but it is no longer in service. Additionally, a follow-up email was sent to *************************** on the same date.
  Please note that the initial offer was sent to Mr. ***** on October 7, 2024, in response to his email dated October 4, 2024. If he has any further questions or needs assistance, he can reach us at ************ or via email at ***************************************

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The pod was supposed to be delivered to my house in *******, ******** on September 10th .. I had to pay ******* on September 17th. On September 18th..they said it's in *******,*****... It will be delivered on September 24th and I'll have to pay for a 2nd month. They have gave me nothing but a run around... they've said the pod was in ***********, ******** then it's in *******,*****... They have to have a rental agreement to ship it out of state... No one can give me a straight answer... I've ask several times why they keep putting me off .. I feel they've over charged me and have to pay or no furniture.

  

  Business Response

  Date: 09/24/2024

  I  am in receipt of your correspondence concerning
  PODS Enterprises, LLC. customer, Tina Stane. Upon thorough review, we
  confirmed that the resolution provided to Ms. Stane aligns with the details
  uncovered during the review process. To provide context, during Ms. Stane’s
  order booking call on August 27, 2024, our representative mentioned to Ms.
  Stane the importance of the rental agreement, to facilitate the move of Ms.
  Stane’s container. Also, Ms. Stane received numerous reminder emails requesting
  the acceptance of the rental agreement from August 28, 2024, September 2, 2024,
  September 3, 2024,  and September 18, 2024.  
  
  While we understand the nature of Ms. Stane's concern and
  regret any inconvenience caused, we want to assure you that we thoroughly
  reviewed this matter to ensure accuracy.
  
  As Ms. Stane was given the information of her complaint we
  consider this matter to be resolved.

• Initial Complaint

  Date:09/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business specifically told me that my address listed above was within their service area when i got my initial quote. This means that they would deliver the *** to my house so I could unload it. This was the sole reason I chose this business. Now when I've tried to schedule the delivery of my *** they say that it is no longer in the service area.

  

  Business Response

  Date: 09/24/2024

  I am in receipt of your correspondence concerning PODS
  Enterprises, LLC customer, Austin Whitener. On September 18, 2024 the customer
  was able to schedule re delivery at the requested address , as of September 27,
  a resolution was achieved, and Austin Whitener has confirmed that the matter
  has been addressed to there satisfaction. Therefore, we respectfully request
  the closure of this complaint as resolved. Thank you.
  

• Initial Complaint

  Date:09/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transactions: 8/21-8/26. Total paid for services: $3,396.30.We are requesting: full refund for PODS delivery costs: $611.61 and other costs as a result of delay: $550 mover fees, $236 flight rescheduling, $500 daily food and living costs ($100 X 5 days)) = $1,276 + $611.61 = $1,887. PODS committed on a delivery date of 8/21 but failed to deliver that day or let us know.The nature of the dispute is that PODS did not tell me my container wasnt being delivered that day until almost 3 hours after the scheduled City Service delivery time. They finally told me our belongings couldn't be located and were likely delivered to the wrong PODS location. As a result, we had to sleep on the floor for 6 nights causing significant back pain, cancel a return flight to finish moving out of our last address, and increased cost of food and materials for not having things in the container. The business has responded but is not receptive to the idea that they should refund us for things like our pain and suffering, canceled flights, and incurred food costs. Therefore we have not been able to reach a solution that is satisfactory to me and my Fiancee. In summary, we are requesting $1,887 for our costs and failed services.

  

  Business Response

  Date: 09/24/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, Yair Alonzo. A review of the issue that gave rise to this complaint is currently underway. Mr. Alonzo has been assigned a PODS Advocacy Representative and has been contacted to advise of assignment and provide contact information while the review proceeds.  We will continue to work with Mr. Alonzo until the review is complete and will provide details and appropriate resolution accordingly.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. Alonzo may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that Mr. Alonzo experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug. 22, 2024 and Aug. 31, 2024, PODS was paid $272.51 and $79, respectively. The funds were payment for the delivery of a *** to my residence (and the ability to store items in it for 1 month) and the delivery of the *** to my new residence. Problems ensued: 1. There was no way to schedule the time I needed for the pickup and delivery of the *** to my new address, and I was forced to accommodate the pick-up time PODS dictated, which interfered with packing time. When I attempted to get his resolved, I was put on hold for an hour. An employee also stated a manager would call me back, but no call ever came. An also employee hung up on me. While I was on hold with one employee, I saw that PODS had, without my permission or approval, changed my email address in the system to an inaccurate one (I received an email confirmation of the change). I told them to immediately correct the unauthorized and unrequested change. When the *** arrived at my new residence, it couldn't be opened. It had been problematic to open while empty, but now was impossible to open. I went a week without the furniture and other items in the *** b/c I couldn't open it. I emailed PODS 6 times about the issue - requesting they send someone out to open the defective unit and to make sure I wasn't charged for the time I couldn't access my belongings. The content of my emails was ignored. I opened a dispute with **************** about the situation. PODS didn't respond to ****************'s inquiries about the matter and AmEx returned the monies paid to my card. Now PODS is stating that my account is past due. They will not address the issue by email and are stating that I have to call them Since I have no way of recording any calls to them - and this has been contentious enough - and I don't have another hour to be on hold, I am not willing to address this matter by phone.I trust the Better Business Bureau can be of assistance.

  

  Business Response

  Date: 09/25/2024

  I am in receipt of your correspondence concerning PODS customer Karen Shaw   On September 23rd, 2024, a contact to discuss the issue was initiated with Ms. Shaw in order to address Ms. Shaw’s scheduling and billing concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. Shaw may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. Shaw experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 09/26/2024

   
  
  Complaint: 22299417
  
  
  
  I am rejecting this response because: 

  I received an email on Sept. 23, 2024, in which the writer introduced themselves as Tia,  the customer advocacy specialist working on my case, but the email was signed by Ashley.  The poorly worded and ungrammatical email made it unclear what the next steps were ("IMPORTANT: Please only reply or reply to this email to make sure we can maintain your case."). Other than that, I've not received any proposed resolution to my issue.  I look forward to this being resolved.

  
  
  
  Sincerely,
  
  
  
  Karen Shaw

  

  Business Response

  Date: 10/03/2024

  We have reviewed the complaint made by Ms. Shaw and would like to clarify the timeline of events. Our records show that the container was initially delivered on 8/19, and on 8/20, Ms. Shaw went online to schedule the container to be moved to her new address on 8/30.
  On 8/29, she contacted customer service regarding the ETA for the move, and we forwarded the request to the local office to see if they could accommodate it. This was a request, not a guarantee, as ETAs are estimated based on our drivers route.
  
  Ms. Shaw reported an issue with the container door not opening on 9/4, after the container had been moved. Prior to 9/5, we have no record of any report of damage. However, as Ms. Shaw indicates she reached out via email earlier in her move, we kindly ask that she forward that information to her Advocate for review.
  
  At this time, we have no record of any communication before 9/5 regarding the damage.

  Customer Answer

  Date: 10/04/2024

   
  
  Complaint: 22299417
  
  
  
  I am rejecting this response because: The company is being dishonest.  Please see attachment and detailed information below:

  RE:  On 8/29, she contacted customer service regarding the ETA for the move, and we forwarded the request to the local office to see if they could accommodate it. This was a request, not a guarantee, as ETAs are estimated based on our drivers route.
  
  I received multiple messages from PODS asking that I confirm the move time on 8/30.  Since there was no estimated time provided in any of those communications, there was nothing for me to confirm.  I finally reached out to the company on 8/29 to try to get information on the pick-up time so that I could confirm, as they requested, and again they had no information to provide.  Given that I had scheduled the pick up 10 days prior, I fully expected to be provided complete information so that I could confirm the pick-up time and pack and handle other responsibilities regarding the move. 
  
  RE:  However, as Ms. Shaw indicates she reached out via email earlier in her move, we kindly ask that she forward that information to her Advocate for review.
  RE: At this time, we have no record of any communication before 9/5 regarding the damage.

  To correct the timeline of events provided by PODS:
  
  There was an ISSUE with the PODS container upon delivery While the container was empty, the slide lock mechanism was almost impossible to move and the door did not open easily.  Whenever I went into the empty POD I had to ask for assistance from adult men who also had difficulty sliding the latch and opening the door.  These men were my son and subsequently some movers who helped me pack the POD.   It was incredibly inconvenient, but usable, so I didn't report the issue at that time.
  
   After the POD was moved to the new location it was IMPOSSIBLE to slide the latch open with or without the assistance of adult men.  Because it was IMPOSSIBLE to slide the latch to access my belongings, I reached out to PODS for assistance.  The first email was sent via their website form on 9/3/2024 because they DO NOT PROVIDE a direct email address on their website.  A second email was sent via the website form on  9/3/2024 at 8:11 pm ET.  Another email was sent via the website form 9/4/2024 at 3:55 pm ET.  
  
  On Wednesday, 9/4/2024 at 4:04 pm ET, I received an email to my personal email address from "Residential Support <[email protected]>" stating the following:
  
  "Hello Karen 
  Thank you for reaching out to PODS.
  
  I hope you're well. Thank you for following up, and I apologize for the inconvenience. Could you please provide the container number where the door won’t open? If possible, try opening the door at least one inch. If you can, use a long object to check if something might be blocking it. If the door still doesn’t open, we’ll arrange a visit to assist with accessing the container"
  
  I emailed back on 9/5/2024 at 9:40 am ET to provide the container number and to reiterate that the bolt wasn't sliding at all.  I received NO RESPONSE to that email despite following up 9/6/2024 at 8:08 am ET and 9/6/2024 at 5:45 pm ET, which was my 6th email regarding this issue.  I then purchased tools and had someone assist outside of PODS with opening the container.  
  
  Since I received an email from "Residential Support <[email protected]>" to my personal email address on 9/4/2024, it is dishonest for PODS to state that they received no communication from me prior to 9/5/2024 when I obviously had reached out prior to that AND received a message from the company on 9/4/2024. 

  
  Sincerely,
  
  
  
  Karen Shaw

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 26, 2024. I purchased a retirement home in *********. Initially I ordered two PODS -- one for the ** house and one for a new Condo in ********** Maryland --. but we quickly filled the two PODS and needed a third one which was to be sent to **. So, two pods to **, one to MD. On July 26 I had two PODS moved to ** and the 3rd *** moved to storage in *********************. I was clear in the phone call with PODS that the *** number *****BX would stay in storage until the ************** was completed. The two Tennessee PODS were delivered, emptied, and returned within two weeks. I thought the third *** was in ********. I closed on the Condo and ordered the *** to be delivered to the ********** Maryland Condo- to my horror it was in **. I called Pods and they opened an investigation - the email is attached, stating that I had said one *** was to go to MD -- but despite that they decided that I was in error and they not only charged me $2400 to move the *** to ** but they wanted to charge me another $2400 to move it back to ********. I said NO. They are still unwilling to resolve the issue, claiming they did nothing wrong. That is $4,800 (to ** and back, due to their error) when I should only have been charged to move **************************** storage somewhere in ** waiting for them to resolve this issue and move it back to ******** (without an excessive fee) where it should have never left in the first place.

  

  Business Response

  Date: 09/25/2024

  I
  am in receipt of your correspondence concerning PODS Enterprises, LLC customer, Arnold
  Abel. A review of the issue that gave rise to this complaint is currently
  underway. Mr. Abel has been assigned a PODS Advocacy Representative and has
  been contacted to advise of assignment and provide contact information while
  the review proceeds.  We will continue to
  work with Mr. Abel until the review is complete and will provide details and
  appropriate resolution accordingly.
  
  We place tremendous value on our
  customers and strive to attain the highest standards in the industry. We
  sincerely regret any inconvenience that Mr. Abel may have endured.  PODS Enterprises, LLC prides itself of its
  quality customer service and I regret that Mr. Abel feels he experienced
  anything less. We sincerely apologize for any instance where a customer is not
  completely satisfied with a PODS experience. 
  When a customer notifies our company of a less than satisfactory
  experience, we endeavor to review the processes that gave rise to the customer
  feedback and take appropriate measures to address their comments. 

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22294737
  
  I am rejecting this response because:

  Pods has not satisfied the complaint - their investigation conclusion was wrong. 

  They sent 3 PODS to ********* instead of two to ********* and one to Maryland storage. They even had admitted

  In their first communication they were to keep one in storage in ********* 

  
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 10/28/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** ****. On October 16, 2024, we reached out to Mr. **** by email to confirm the completion of his case review. Our records indicate that on July 29, Mr. **** contacted us to request that container *****BX remain at **************************************** facility. However, the container had already been scheduled to begin its transit to ********* that same day, and we were unable to stop the shipment. The container is now securely located at our *************************************** facility. Mr. **** has been provided with several options for retrieving his container, and he may contact his representative directly to discuss these options further. 

• Initial Complaint

  Date:09/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told the night before that my *** delivery was to be on Sept.11.2024. It wasn't until after my movers and myself were waiting all day that another email came through saying they were delivering the *** the next day. I was out $600.00.

  

  Business Response

  Date: 09/18/2024

  I am in receipt of your correspondence concerning PODS customer, ******** *****.  On September 16th and September 18th, 2024, contact to discuss the issue was initiated with ******** ***** in order to address scheduling concerns and work toward a resolution.   We currently await ******** ***** response.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******** ***** *** have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******** ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:09/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had this POD container 14 foot since 2022. In the past the customer service was good and now the service is horrible and you. can only speak to some (off-shore) no US customer service. There are inaccurate charges and poor customer service! The customer service *** and ********************** indicated they have listen to the calls and no miscommunication on their end.This is inaccurate. We spoke on initially on 8/20/24 and you informed me of the auction date and my current balance before the 20th of the next billing cycle for the monthly POD container fee of $269.00 on the 20th of every month. (You stated the total that was due with the auction fee was $1405.00 on 8/20). I called back on 8/21/24 and spoke to a *** and (*.*******) informed me the full payment needs to be paid by 11am on September 25th which will also include the August monthly container fee which brought the total to $1,905.00.8/23/2024 to ***ort my payment of $500.00 and will be making another payment of $405.00 September 4, 2024. Never once per my 1st call or any follow-up calls that I was told the total balance was more than the $1,905.00.I reviewed the invoice you sent me today after I had to request it (September 9th) and now it's showing an auction fee of $101.50 as of August 30, 2024?This is poor customer service that I have received is disappointing. I'm requesting to speak with a USA Manager as well to have the $101.50 removed from my current balance of $1,********* closing. I'm requesting that your initial call on 8/20/24 and all calls (8/21 & 8/23) made after that to me or when I called it to be reviewed. Hello, Yoroba,I forwarded your CID as well as your request to review the call to my supervisor.Listed below are the dates we had been spoke.7/15/2024 7/22/2024 9/9/2024 Clearly, I haven't spoke to you on 8/20, 8/21, 8/23. We will review the interactions on the specific dates that you have requested. ******* ***** Villote

  

  Business Response

  Date: 09/17/2024

  RE:          Yoroba ******* (CID 162957523)
                  Complaint #: 22291171 
  
  Dear Ms. *******
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,Yoroba *******. We are confirming that on September 17th, 2024, PODS Enterprises, LLC initiated the process of getting a credit applied to Ms.Russells account in the amount of $101.50 as a goodwill gesture, addressing the fee added to her auction balance. Should Ms. ******* have any additional questions about her account or billing, she is welcome to contact PODS directly for further assistance at *************, customer service is available Monday Saturday 8:00am to 10:00pm EST and Sundays 10:00am to 6:30pm EST.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ********** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Ms. ******* feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.

• Initial Complaint

  Date:09/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract was signed that promised weight ticket as part of a move of a POD from ** to **. It was made explicitly clear that this ticket was critical to the move. The ticket was paid for in advance. I was told the ticket would be emailed to me within a couple of days of the move. This did not occur. I have reached out via email and phone to pods on at least 10 occasions over the past month trying to get a copy of the weight ticket and have been told they are working on it. I have been sent a weight ticket from a prior order last year or ignored.

  

  Business Response

  Date: 09/18/2024

  I am in receipt of your correspondence concerning PODS customer ***** *******.  On September 15th,2024, contact to discuss the issue was initiated with Ms. ******* to address her concerns. We have completed the review of the account and have found some opportunities to review with the customer further, at this time, we are waiting on the customer's response.
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ******* may have endured.  PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. ******* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used PODS to move my household and to store them near my new neighborhood. I paid storage fees from May 2023 until July 2024. The Pods were delivered on July *******, Empty PODS picked up on July29, 2024. I paid one month's storage fees of $665.95 on July ******* . I did not use the storage for a whole month and would like a refund of my funds.

  

  Business Response

  Date: 09/24/2024

  I am in receipt of your correspondence concerning PODS
  customer, Larry Fuller. Due to unforeseen circumstances, Mr. Fuller was
  charged a fee. I would like to assure you that we have promptly addressed this
  issue, and as of September 19, 2024, he has been refunded in full as a courtesy
  from PODS. The refunded amount should be reflected in her account within the
  standard 3-5 business days. We apologize for any inconvenience this may have
  caused and appreciate your understanding. If there are further inquiries or if
  additional information is required, please feel free to reach out.