Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  Pods

  601 NW Mercantile Pl Port Saint Lucie, FL 34986-2258

• 

  PODS Moving & Storage

  6718 W. Plank Rd. Peoria, IL 61604

• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

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  PODS Moving & Storage

  11891 Amedicus Ln, Unit B Fort Myers, FL 33907

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Twice now that this company has placed the pod inappropriately and not as described in my request. The first time this happened they placed it too close in the middle not allowing space to park the car, even though it was requested to be put as far to the left as possible. Though inconvenient, it was doable because my neighborhood allowed street parking. The second time, I requested the pos be placed in the middle of the driveway so that I could still park my car behind it without being too close to the house. What did they do? They parked it as close to the street as they could get it. I called and asked to have it moved because my new neighborhood has an HOA that doesnt allow street parking, and ******* said the driver refused to do so because there was no space. There looks like plenty of space to me. Dont use this company. Though cheap, they are NOT worth the hassle. Spend the extra few bucks on somewhere that is going to take your concerns seriously and not just take your money and lazily do the bare minimum.

  

  Business Response

  Date: 01/10/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** *******. A review of the issue that gave rise to this complaint is currently underway. Mr. ******* has been assigned a PODS Advocacy Representative and has been contacted to advise of assignment and provide contact information while the review proceeds.  We will continue to work with Ms. Field until the review is complete and will provide details and appropriate resolution accordingly.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ******* may have endured. PODS Enterprises, LLC prides itself of its quality customer service and I regret that Mr. ******* feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a pod on December 5th due to a gas leak in our house. Rented for a month ending January 5th. We were done with it within 11 days and called for the PODS folks to come and pick it up. We were told thst they could get it between January 11th through the 13th, and they coukd chsrge us the difference. I advised them no, we are done with the pod and we are not waiting 21 days for you to pick it up and then be chsrged. The lady told me if we are chsrged, to call customer service and they could refund the money. This doesn't work for us since we have monthly bills coming out of our account and it's a possibility it will make payments bounce due to being in a budget. After many calls to the pod company, we have gotten no resolution. All they wanna do is argue and give excuses. Per the reviews for this company, they have had multiple complaints from folks who have experienced this same situation. It is in the road beside our home, and honestly about a yardstick away from the curb. It poses a threat to drivers and potential nad weather, hence the fact we got our gas leak taken care if quickly so they could come het the pod. They are not listening to me and told us it is our responsibility even after the contract in January 5th. That is not the agreement we signed. It does have a city license to be in the location it is in, however it runs out on January 5th. They need to come and get their pod.

  

  Business Response

  Date: 01/06/2025

  Thank you for bringing Mr. **** ***** concerns to our attention.
  Due to unforeseen circumstances, Mr. ***** container was originally scheduled for pickup on the first available date of January *******. However, because the street permit for the container expired, PODS was able to expedite the pickup to an earlier date, January 3, 2025.
  We sincerely apologize for any inconvenience this adjustment may have caused and appreciate Mr. ***** understanding. Should there be any further inquiries or a need for additional information, please do not hesitate to reach out.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 called PODS to get a quote. I NEVER GOT a POD! I decided to use a regular mover. Nonetheless, they are continuing to send me invoices and turned me over to a collection agency. I never reported it to BBB because I had called them and the collection agency- ***** *****- innumerable times and thought this mis-billing was resolved. But I just got another bill from them. I an at my wits ends and am turn them over to the Attorney General of FL, as well as file a claim in small claims court, if they don't cease and desist. Any help would be greatly appreciated

  

  Business Response

  Date: 01/02/2025

  I am in receipt of your correspondence concerning PODS customer, ******* ********.  On December 31st, 2024, contact to discuss the issue was initiated with ******* ******** in order to address billing concerns and work toward a resolution.   We advised the account was being reviewed.  ******* ******** responded that no additional information could be provided on the matter.  PODS goal is to reach an amicable resolution with ******* ********. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******* ******** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******* ******** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service dates from 10/19/24 to 12/20/24. Amount paid $1040.20. Deceptive business practice. The company requires certain measurements for delivery, my driveway was measured prior to delivery. The pod driver claimed the measurements did not meet requirements and dropped the pod off a over a block away. This resulted in hiring movers and a uhaul to proceed with moving the items. Initially told by customer service that the pod was prorated. However, I was billed a delivery fee of $143.87 and $278.42 for a 30day billing cycle, none of which was disclosed. $278.42 was charged for 3 days of pod use. I would like a refund of $278.42.

  

  Business Response

  Date: 01/07/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** ********. A review of the issue that gave rise to this complaint is currently underway. We attempted to contact Ms. ******** in regard to case ********. A call was attempted, and an email was sent on 12/31/24. A second call attempt was made on 1/7/2025 with no success. The voicemail has not been set up to leave a message. We welcome Ms. ******** to reach us at her earliest convenience. 

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved and used PODS. Scheduled final pick up for Dec 18th for $184, NO SHOW. I call and they tell me they will now come on Dec 19th, NO SHOW. I call again and they tell me they can't pick it up till the Dec 30th TWO weeks later. They drop the $184 charge for the 18th pick up and offer me a $50 credit. They send me a $50 credit AND THEN CHARGE ME THE $184 TODAY FOR THE 30TH PICK UP TOMORROW?!?!Soooooo, I didn't actually get a $50 credit for their negligence!?!? I honestly wasn't pushing for a free pick up, but the fact they they were 2 weeks behind on the original pick up and the inconvenience of having the thing in our way should get a free pick up.

  

  Business Response

  Date: 01/10/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* *****. On January 9th, 2025, a PODS representative and Ms. ***** reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ***** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Ms. ***** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:12/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid PODS $3600 to ship my container from *******, ** to ********, **. I paid another delivery fee of about $150 for the delivery from the local PODS Location to my home. When I scheduled my delivery the employee said since the pod was being picked up weight after my monthly due date they would wave the next monthly fee. Now they want to charge me $333 fit the *** that they were supposed to pick up on December 14th but didnt come get until December 20. I have a screenshot also from the local Pods pick up coordinator who said that he will have them stop trying to charge me because I dont owe the money.

  

  Business Response

  Date: 12/31/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, Ms. ******** ****. On December 31st, 2024, a PODS representative and Customer reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim. The credit to the invoice has been completed, satisfactorily resolving the issue.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******** **** may have endured.  PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******** **** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a PODS container and have been repeatedly over charged for this container. Ive tried to resolve the complaint with the company via the telephone to no avail. I rented the container and was being charged $300 per month to store this container at their facility. The PODS company told me that the only way to reduce this charge was pay them to have the *** container brought back to my driveway. I paid the charge to have their container brought back to MY HOME. The container now is sitting in my driveway and the PODS company is still billing me the exact same $300 per month and refuses to acknowledge that I was told in order to keep my own property and goods that are being stored in their container I would need to pay them to bring it back to my home (which again I paid them whatever they asked to bring it to my home) I am now being billed the exact same $300 I was when it was stored in their facility and their container is now sitting in my driveway. Im extremely frustrated by the inability to resolve this issue. The resolution of said complaint should be the PODS company simply makes the needed adjustment to my monthly bill (I was told that storage of their container on my property would be reduced to around $100 per month. Since I was no longer using their facility to store my container the monthly rental would be reduced. To date the PODS company has refused to honor what seems like it should be a relatively easy fix by reducing the price of the container rental that is no longer stored at their facility.

  

  Business Response

  Date: 01/06/2025

  I am in receipt of your correspondence concerning PODS customer, **** ******. After thoroughly investigating this matter, including a review of your phone calls where applicable, we have determined that the fees invoiced align with the quoted services.
  Specifically, during the service call on 6/19/2024, you and the agent discussed not keeping the container onsite but instead returning it to the storage center. The agent informed you of the associated charges, and it was confirmed that you agreed to the new charges and requested the container's pickup and return to storage.
  Please refer to the email sent on 10/28/2024, at 4:21 PM EST, which outlines the specific details of our review. Since there was no agent error and the charges were clearly outlined and agreed upon, we are unable to offer any credits. These details are also included in your order documents whenever changes are made to your account or scheduling and remain accessible online at any time.
  
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ****** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. ****** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pod to be delivered on 12/21 at a U-Haul location and got prior pre approval from the U-Haul located in ********* **********. The driver who was supposed to to deliver the pod, called and said he couldnt deliver at the location because the driver didnt have approval. I said, I will call U-Haul and then call him back. I called U-Haul and they said they never talked to anyone from pods. I was then forced to reschedule and pay a higher fee for a morning fee delivery. I called and asked for a supervisor and was denied one.

  

  Business Response

  Date: 12/31/2024

  I am in receipt of your correspondence concerning PODS customer ***** Despenza   On December 23rd, 2024, contact to discuss the issue was initiated with Ms. ******** in order to address her concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ******** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. ******** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:12/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 5, 2022 we placed an order with PODS. Pickup and delivery went as planned. We paid in full the three contracted billed payments:1/15/2022 $501.87 (delivery/storage)1/20/2022 $2,816.54 (trans/fuel)1/28/2022 $219.35 (pod pickup)Issues began when we were overcharged on our credit card a week later on 02/08/2022 for $3,101.62. We contacted PODS and they stated there was a computer glitch that week. We disputed this charge with our credit card company. Our next months statement states this dispute was resolved on 02/08/2022.We continued to receive overcharges on our credit card the following month 3/8/2022 for $2,632.28 which PODS credited us for on 03/19/2022.Last month, now almost three years later, we received a letter from a collection agency stating that we owe $3,101.62. We contacted PODS and they say they have no records of our original contract or our three payments in total $3,537.76. PODS advised us to email them proof of payment to their settlement department and they would contact us within three to five days. I submitted proof of payment including statements and our original PODS contract on 12/11/2024 and 12/18/2024 with no response. Meanwhile, the collection agency is furnishing our account to the credit reporting agencies. We have contacted both PODS and the collection agency multiple times to resolve this issue that is result of PODS computer glitch that I have read others have experienced during that same time frame on the complaints on this site.

  

  Business Response

  Date: 12/24/2024

  I am in receipt of your correspondence concerning **** ******.   Due to **** Harveys concerns being directly related to the billing, the account is under review with our PODS ****************************** at this time.  Upon completion of the review, a member of our PODS Billing/Collections team will reach out to **** ****** directly to discuss. 
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **** ****** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that **** ****** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:12/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After receiving an email from PODS on December 16, I logged into my account and saw that someone changed my shipping date, my email address and my arrival date to January 4, 2025 which will not work for me. Whoever changed this date did not confirm this date with me and arbitrarily selected this date on their own.When I first set up the shipping on the 13th, I was promised that my shipment would take 9 days and would arrive on December 31, 2024. I was told that both containers would ship for a total $8645.56. As a follow up I called this morning and was told that they could expedite it to arrive on December 24 or December 26, 2024 (********). In place of expediting the shipping I was hit with a serious ******** 4:21 EST, I spoke to ***** to share the details of this matter and she said that she will confer with her logistics team. She told me that her system is showing that in place of 9 days it will now take 17 days to arrive at the warehouse. After being on the phone for 40 plus minutes ***** stated that she could not change the shipping date back to December 17 and would have to cancel the order to ship. She stated that she would refund my shipping costs effective immediately and I should see the credit within ***** hours. I then called back and spoke with a manager. The manager told me that nothing had been charged. She also told me that she would reduce my shipping cost by 35 percent in order to keep my business which came to $6000. We ended the call with my stating that nothing is to be charged to my account and that I would call at a later date with a new shipping date once my schedule is set.On 12/17/24, PODS attempted to charge my account for over $15,000 without my permission in addition to charging $110 without my permission. I called and was given a number of excuses which I did not accept. I find this organization to be unethical and fraudulent. They do not speak truth and change prices without justification.

  

  Business Response

  Date: 12/23/2024

  I am in receipt of your correspondence regarding PODS customer,***** *******. On December 19, 2024, our PODS Advocate spoke with ********** to address her scheduling concerns and work toward a resolution. As a result, we have corrected the transit price to align with the payment schedule.We are now awaiting her confirmation to proceed with scheduling transit.
  At PODS, we deeply value our customers and are committed to maintaining the highest standards in the industry. We sincerely regret any inconvenience Ms. ******* may have experienced. PODS Enterprises, LLC takes pride in delivering exceptional customer service, and we are truly sorry that her experience did not meet expectations.
  When a customer shares feedback about a less-than-satisfactory experience, we take it seriously, thoroughly reviewing the circumstances and implementing the necessary steps to resolve their concerns. Please be assured that we are fully dedicated to addressing and improving situations where we fall short.