Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PODS Moving & Storage has 227 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  1209 W Market St Smithfield, NC 27577-3338

• 

  Pods

  4816 Pods Way Chesapeake, VA 23320

• 

  Pods

  2118 Commerce Dr Cayce, SC 29033-1525

• 

  PODS

  8161 Briese Ln Pensacola, FL 32514

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This started in October when we sold our home in Sc and we're moving to *******. PODS company delivered our containers we packed them and informed the company that we would need to store the containers while our new home was being complete. The company was suppost to move the containers to ******* for storage until we had a closing date of the home. December 27 I called to give them a date to deliver the containers. I was informed that our containers were still in sc and wouldn't be able to be picked up until Jan 2 with delivery on Jan 9. I was very unhappy but couldn't do anything about it. Jan 4 I called the company again because we recieved heavy snow and wanted to know if there was going to be a delay. I was then informed that our containers were never picked up. So a new date of Jan 9 with delivery of Jan 16 was made. At this time 800 dollars of over charge was found and a refund was started. Jan 15 I was sent an email requesting that I pay another 421 dollars for delivery. I called the company again showing them where it had already been deducted from my bank account the "supervisor" realized the error and pushed the delivery of our containers. I recieved the containers on the Jan 16 called to have them picked up. Once again the "supervisor " I talked to wanted 421 dollars to pick up the containers. I went thru everything again with her and it took them another 5 days to come them. The company is now trying to get 421 dollars from me saying I still owe for delivery. This is the 1st time I've used them, we are a military family and have moved many times I will never use them again. We also have damaged things and we are seeking compensation for these things.

  

  Business Response

  Date: 02/07/2025

  I am in receipt of your correspondence concerning PODS customer ******* Mccaskey   On January 18th, 2025, contact to discuss the issue was initiated with Mr. ******** in order to address scheduling, billing and contents damage concerns and work on a resolution. 
  Upon reviewing your account, we found that the billing discrepancies were related to changes in order types. This has now been resolved, and a credit was extended for the inconvenience . We truly regret any frustration this may have caused.
  Regarding the damaged items, we understand how important it is to receive your belongings in good condition, and we are currently reviewing your claim. Please rest assured that we are committed to resolving this matter as quickly as possible.
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ***************** have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that Mr. ************************* anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22857250
  
  I am rejecting this response because:
  I would like to say that i appreciate the fast response. IF they have extended a credit then I haven't seen it. As soon as yesterday feb 6 PODS called and asked for 421 dollars. I would like a written response from PODS saying that we are at a zero balance with them. We are talking to an agent to help with our damaged property as we had insurance on all our property 
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 02/18/2025

  I am in receipt of your correspondence regarding the complaint filed by PODS customer ******* ********. Our records indicate that the adjustment for the overage was refunded on January 16, 2025, before the delivery fees were due. The past-due balance referenced appears to be the outstanding amount required to deliver the containers to Mr. ********* new home.
  If Mr. ******** would like to review his account in further detail, we encourage him to contact our Accounting department at **************. Additionally, we can arrange for a detailed account statement to be drafted for his review upon request.
  
  

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we used pods to move to ** on Jan 23 the 2 pods were to be picked up I tryed to get them picked up early but there web site would not let me a storm was coming we all know about it days ahead so what pods did instead was to leave there pods at my new place a extra day my wife car had to park in the street with the snow I called them to tell them that not right you know about the storm days early you should come got it then but they don't care they got your money all ready at no time before I hired them did they tell me by the way we can just leave our pods at your place extra days if I want a more day they would charge me you can be sure of that so for my unconvinced ***** refund but they said they wont give me a dime so here I am all they care about is money/.... be sure you read all the fine print before hiring to be sure

  

  Business Response

  Date: 01/29/2025

  I am in receipt of your correspondence concerning PODS customer, **** ***********.  On January 29th, 2025, our PODS advocate spoke with **** *********** to address concerns about the pick up of the containers.    In the spirit of goodwill, our advocate offered and **** *********** accepted a customer satisfaction credit refund.    PODS considers that the matter has been resolved amicably.  
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **** *********** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that **** *********** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Chiaramonte   thanks  for your  help    and I thanks pods  for doing the right thing

• Initial Complaint

  Date:01/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last fall I ordered up a delivery for a Pod to be delivered this spring. But I could not get into my account **** on the ********************** site. ??? What the heck? I called and emailed numerous times to remedy this. For 2 months nothing worked so in disgust I finally cancelled my order by phone. Then I double checked and now finally could access my account **** which includes my credit card info after these months of trying.. What the heck! The account **** says nothing about the cancelling of the order and the phone message I get is that the order is still active. I want my account and credit card info erased from this companies computer immediately. Like I am going to trust this company and leave my info on there. they couldn't even get my account **** to open and now they cannot close it. I don't want my credit card anywhere near this company.

  

  Business Response

  Date: 01/27/2025

  RE:         ******* ******* (CID 167917045)
                 Complaint #: 22850136
  
  Dear Ms. *******
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* *****. ********************** received Mr.****** request for his account to be deleted. California Consumer Privacy Act (CCPA): PODS uses the personal information that we have collected about you or that you provide to us, in the following ways: responding to your inquiries, providing you with information about our products and services that you request from us or other information that you find useful, aggregate statistics about our customer's preferences, processing orders you have submitted, maintaining your account, to carry out obligations and enforce our rights arising from any contracts entered into between you and us or to which we are entitled under applicable law, to carry out any other purposes which are permitted or required under applicable law, or which are disclosed to you and to which you consent.
  
  PODS shares your personal information with third parties: (a) to our franchises, subsidiaries and affiliates as needed for the purposes of providing services; (b) to contractors, service providers and other third parties we use to support our business and to perform a variety of functions, such as fulfilling orders,billing and collection, assisting with marketing and promotions, credit card processing, transportation services, providing technical services for our Website, data analytics, etc.; and (c) to fulfill the purpose for which you provide it.
  
  Please allow up to 45 days to process Mr. ****** request. In the interim, should you desire to exercise any other rights to the extent granted to California residents under the ****,please do not hesitate to follow up.
  
  Should you desire to exercise any other rights afforded to California residents under the California Consumer Privacy Act or should you have any questions or comments about any of the content contained herein, please do not hesitate to reach out to PODS customer service at ************.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ***** may have endured.  PODS ************** prides itself on its quality customer service and I regret that Mr. ***** feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with ********************** experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

• Initial Complaint

  Date:01/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Early December I called to schedule a delivery for my ***- I was set to move on Jan 14.I called multiple times to confirm that delivery was set for Jan 15. I was charged over $3,000 for the *** to be transferred from ******* to ********. I was told explicitly multiple times on the phone that everything was set to go, and nothing further was needed to facilitate delivery.Early January I got an email asking me to confirm delivery on the 15th, which I did.I called on the day of the scheduled delivery and was told that the *** was still in ********I had family fly on the 15th to help me unpack, which they were unable to do because the *** didnt arrive.I had to buy a new $250 modem/router because I work from home and the one I own is in the ***.I've been sleeping on an air mattress because my mattress/frame is in the ***.This is not ok and I've been jerked around at every turn, charged for a service they have NOT delivered on.I was told on 1/15 that a case for financial reimbursement would be opened and that I would receive an update within 2-4 *******'s been a week and I've received NO update or communication from the resolution team about the case.I'm entitled to financial reimbursement for this, since it's caused me significant stress and monetary loss.

  

  Business Response

  Date: 02/03/2025

  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **** Zwirner  On January 30th, 2025, our PODS advocate reached out to Mr. ****** to discuss the next steps in the claims process.  We have offered the customer a settlement refund, and they have accepted. As of January 30th, 2025 resolution reached, we have confirmed with Mr. ****** that the issue was addressed to their satisfaction. Based on this, we ask that you close this complaint as resolved.Thank you.

  Customer Answer

  Date: 02/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  POD lost my container for 5 years. They now found it and NOW want to charge me $11k in back rent for the lost container. before they will deliver to me. These guys are scum.

  

  Business Response

  Date: 02/04/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **** ********. A review of the issue that gave rise to this complaint is currently underway. Mr. ******** has been assigned a PODS Advocacy Representative and has been contacted to advise of assignment and provide contact information while the review proceeds.  We will continue to work with Ms. Field until the review is complete and will provide details and appropriate resolution accordingly.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ******** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Mr. ******** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22844927
  
  I am rejecting this response because:

  The *** response is without specifics.  As I initially stated, PODS somehow lost a *** on mine in 2020.  I contacted PODS multiple times and was told repeatedly, the *** I had rented was now rerented and gone, they could not find it.  I would have wanted the *** returned to me in 2021 when I purchased a home in *********  PODS, now finally finding the subject container wants to charge me $12K for rent from 2020 to 2025.  They are neglecting the fact they deprived me of the contents of the container for many years.  

   

  In conclusion, the *** should have already been delivered to my home, no additional costs to myself with an apology fom PODS but instead they are holding my contents in the subject container hostage expecting $12K in rent through 2025.  The PODS response provided is merely generic sophistry without specifics.  PODS should have already delivered the pod to my home with an apology.  I want my PODS container, I wanted it 4 years ago.
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 02/14/2025

  I acknowledge receipt of your correspondence regarding PODS Enterprises, LLC customer, **** ********.
  On February 14, 2025, a PODS representative contacted Mr. ******** via email with a settlement offer. We are currently awaiting his response and remain committed to working with him toward a resolution.

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details of the event:- December 21, 2024 - PODs storage removal from residential property - Damaged fence and gate caused by Podzilla when removing POD - Contacted PODs on December 21, 2024 to file an incident report. - Still have not received a phone call or email from PODs regarding the incident - I have contacted numerous times and keep getting told the same line, "We will reach out in ***** business hours." They have not transferred or provided me a number to the claims department - My damaged gate and fence are a security issue for my property

  

  Business Response

  Date: 01/27/2025

  I am in receipt of your correspondence concerning PODS customer, *** *****. Due to unforeseen circumstances, Mr. ***** property was damaged when the container was removed. At this time we are awaiting the estimates that were requested to Mr. ***** on January 24, 2025, so that we can proceed with the damage claim. If there are further inquiries or if additional information is required, please feel free to reach out.
  

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22844871
  
  I am rejecting this response because: 

  - I have provided the company with three different estimates and I am still waiting on confirmation of payment and receipt of payment. The issue will be resolved once I have payment in hand. This matter has not been handled timely and is still open. 
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 02/04/2025

  PODS Enterprises, LLC has reviewed the complaint submitted by Mr.*** ****** Upon removal of the container, Mr. ***** reported damage to his property. While PODS regrets any inconvenience experienced, the matter has been addressed, and as of February 13, 2025, a full refund has been processed. The refunded amount should be reflected in the customer's account within the standard processing timeframe of 3-14 days. If any further inquiries arise or additional information is required, PODS remains available to assist.
  

• Initial Complaint

  Date:01/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had to call in several times to get correct information because each *** tells me something differently. Ive been trying to get my pod shipped from ** (*****) to FLorida (*****) Because of the different things Im told, I asked for supervisory support. The *** from today backtracked. He told me that my order was canceled! When I asked for a supervisor to discuss this, he then said that maybe he is looking at my account wrong then denied my request for a supervisor. I hung up. Then called back for a supervisor. I got someone named ***** that said she was a supervisor and would call me back with more information. When she called me back, I questioned the multiple charges on my card for Jan/2025 she then began to yell at me. Her voice getting louder and louder and I asked her three times to stop yelling at me then she hung up on me. Id like the call reviewed. This is unprofessional and unacceptable conduct from a Pods employee. My questions regarding my account are still unanswered. In fact, I am writing this complaint while Im on hold-again, trying to solve my concern with Pods. Ive had to call in several times. Each *** wants to get the sell so they keep canceling my original order and creating a new one. Now, my POD delivery has been pushed back a full week because these ***s keeps playing around with my account. Its ridiculous and Pods needs to be held accountable.

  

  Business Response

  Date: 02/03/2025

  I am in receipt of your correspondence concerning PODS customer, ****** ***.    On January 29th, 2025, our PODS advocate initiated contact with Ms. *** to discuss scheduling concerns.   In reviewing Ms. ***** concerns a complete review of her account was completed. All charges on ******** account have been adjusted to reflect accurate charges. We truly appreciate Ms. **** patience as we work through this process and remain committed to reaching a fair and amicable resolution.
  
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.   We sincerely regret any inconvenience that Ms. ***** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS delivered me a filthy vermin and bug infested ***. They also got my addresses, info, and requested facility incorrect multiple times- not fixing it when i called but further getting my account info incorrect each time, making it harder and harder when I attempted to resolve issues via customer service. This included my address that I was moving to, storage facility ( I needed access and contracted for access), & where the *** was going upon final pickup. When I asked for the filthy *** to be replaced I was told that they could not promise I'd get one that was any cleaner, sealed, or more secure. When trying to dispute this as a solution along with my other concerns of repeated errors in my account, I was told the "service was rendered" because they offered me another potentially dirty ***. I am disabled, has to clean the first one, and simply am not physically able to clean another *** while Im trying to move. That is not a solution, and I was told by an employee that sometimes people get "older" PODS, and there's no one checking inside them so they cant guarantee quality (this also raises questions about how they charge for conditions upon return if no one even checks them.) I asked to speak directly to the dispute ***** was promised an email twice and recorded that conversation as well as all of them, and of course I missed a call stating my dispute was denied due to service rendered (nowhere near as described.) There was no call back option, I never got an email as promised or a chance to discuss as promised. I had to rent a storage unit, move my items out of the *** right away, and cancel my order. PODS refused to pick it up until after my next billing cycle, charged another 700$ upon final pickup (it was returned but I am still seeking FULL refund for *** itself as I never even could use it! It sat empty on the property at the behest of the landlord for a month. When they did final pickup- the driver still had the incorrect address on file.

  

  Business Response

  Date: 01/21/2025

  RE:      ****** ****** (CID 168203367)
              Complaint #: 22837718
  
  Dear Ms. *******
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,****** ******. ********************** has reviewed Ms. ******* complaint regarding her move,which was completed in July 2024. According to our records, Ms. ****** spoke with a PODS representative on July 8, 2024. During this conversation, it was explained that a goodwill refund of $100.00 had been issued. Additionally, PODS clarified that service fees are not subject to compensation in lieu of claims filed. PODS is committed to addressing customer concerns by reviewing claims brought forward, particularly those involving potential damages. If damages are identified, we review and address them according to our policy. Ms.****** raised concerns about the condition of the container delivered. In such cases, our procedure involves offering to replace the container verses providing a refund of a service that was rendered. Regarding our cancellation policies, any associated fees are in place to manage scheduling and are aligned with industry standards. Customers are free to cancel their orders at any time before delivery, as outlined in our policy and applicable fees applied. Should Ms. ***** wish to further discuss the account and or update any of her account contact information or billing she is welcome to contact PODS directly at *************, customer service is available Monday Saturday 8:00am to 10:00pm EST and Sundays 10:00am to 6:30pm EST.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ****** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Ms. ****** feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with their PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.

• Initial Complaint

  Date:01/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/17/25 I contacted a PODS representative at ************ and arranged a transaction that provided a 1/21/25 delivery and a 1/25/25 pick up. The *** was to be delivered to their ************ holding site free for 30 days until I called for delivery in *************The charges were to be $505.56 on 1/21/25, $1,235.92 on 1/30/25 upon delivery to their holding site and $283.00 upon delivery to a ************ address. I made extranious notes as I discused these terms with the agent. I asked for clarification several times telling the agent that I was short on cash and needed to be sure the charges would not exceed $506.56 until the 27th of January. He assured me that would be the case several times. I discovered on Sat 1/18/25 that my account was overdrawn as a result og a $1,228.92 debit from pods. I call Pods and talked to a representative who listened to my account and said the department that handles such matters return on Monday. On Sunday I received notice that my bank had refused a depit for $506.56. I called and talked to another representative that kept repeating company policy. So my checking account was overdrawn and Pods expects me to pay them $1,35.48 and are scheduled to drop off the Pod tomorrow which I no longer want.

  

  Business Response

  Date: 01/21/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **** ******. On January 21, 2025, I confirmed the cancellation of his order and informed him that a refund will be processed for the incurred amount. We apologize for any miscommunications that may have occurred and appreciate Mr. ******* cooperation in helping us reach a resolution.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day, I entered an agreement with PODS in ****************** Nov. This was to store all my parents belongings after passing away until I could use them again. It came time (beginning of 2024) to have them delivered and I was told they do not deliver to Ligonier PA. They did when I entered the agreement, and have been paying them extra for this service (I could have used a regular storage unit). I have filed complaint with them, and was told "too bad, they do not deliver to me any longer, therefore they cannot help me". I find this horrendous, and am heartbroken. I paid, every year, in good faith, and now they abandon me. I want others to be aware of this issue, and take necessary precautions when utilizing this company.

  

  Business Response

  Date: 01/27/2025

  
  I am in receipt of your correspondence regarding PODS customer, ******** *******. On January *********, January 22nd, 2025 and January 23rd, 2025, we reached out to discuss the issue raised by Ms. ******* in order to address scheduling concerns. We are currently awaiting her response.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that scheduling delay  may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22826736
  
  I am rejecting this response because I have already attempted this resolution directly with PODS. While I will reach out to the contact mentioned in their letter today, I feel this step has been taken twice before without meaningful results, leaving me with the impression that my concerns are not being prioritized. I will keep you informed of any response I receive.
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 02/13/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******** *******. ********************** has carefully reviewed Ms. ********* follow-up. While we appreciate her additional comments, our position remains unchanged.
  As previously stated, a thorough review of the account was conducted, and the resolution was deemed appropriate. Upon receiving this feedback, we reassessed the issue, and our stance remains the same.
  The order was originally booked on October 23, 2013, for ZIP code *****. Ms. ******* is now moving to ZIP code *****, which is outside of our service area. Unfortunately, PODS does not offer service to this location, and the order was never agreed upon for delivery there.
  PODS remains committed to providing fair and transparent service,and based on our review, we respectfully request that this complaint be closed as resolved.