Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

• 

  Pods

  2118 Commerce Dr Cayce, SC 29033-1525

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  
• 

  PODS Moving & Storage

  1871 Massaro Blvd Tampa, FL 33619-3013

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My neighbor got a *** and due to gross negligence of the *** driver he damaged my driveway! I have everything on camera. HE SHOULD of NOT BEEN ON MY PROPERTY OR PUT HIS MATERIALS FOR THE *** ON MY PROPERTY!

  

  Business Response

  Date: 04/07/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** *****.  Attempts to contact ******** were made on  April 4, 2025, and April 7, 2025,   via both email and voicemail in an effort to discuss Mr. ****** property damage concerns and work towards a resolution.
  
  At this time, we have not received a response. We kindly ask that  Mr. ***** respond to the emails sent by his assigned PODS Advocate so we can continue to work toward a resolution.
  

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has damaged our property lost the pod is charging me to deliver it to my house so I can unload it . They are allowing non certified workers operating the forklift

  

  Business Response

  Date: 04/07/2025

  - I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** *******. Attempts to contact *** ******* were made on April 2, 2025, and again on April 7, 2025, via both email and voicemail in an effort to discuss her pricing and content concerns and work toward a resolution.
  
  At this time, we have not received a response. We kindly ask that *** ******* reply to the emails sent by her assigned PODS Advocate so we can continue working toward a resolution.
  

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23146313
  
  I am rejecting this response because:

  Hi there Ms. ******* the response from the pods company isn't accurate. They have not contacted me. I did schedule a appointment to access my pod that was supposed to stored with them at the location in ***** which I confirmed the address with the representative three times the day we were supposed to be able to access the pod it was not at the location everything was gone I contacted the pods customer service line yet again and explained the problem to the representative at which point I was informed that they didn't know the pods where moved from that location and that they could not locate my pod as a response to this information I told that representative to just set up a delivery to my home . The pod was delivered yesterday the driver came a inch from hitting not only my mother's vehicle but also my mother's boyfriend's work truck as well as rocking the pod before sitting it down I also noticed once the pod was placed there was two dents on the door that was not there the last time I physically seen it . I do have pictures and a video of the way the pod looked previous to us loading it to the last time we were physically able to access it to the way it looks currently a long with a video of the amount of space the driver had access to in the driveway.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/15/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** *******. pon a thorough review of Ms.Connells concerns, we have confirmed that the resolution provided is consistent with the findings from our investigation.
  
  To provide additional context, when Ms. ******* scheduled the delivery of her container, she was informed of the applicable delivery fees,including the non-paved surface fee. This information was presented at the time of scheduling, and the request was accepted online on April 4, 2025.
  
  Ms. ******* later reported damage to her belongings during transit. We carefully reviewed the matter and consulted with all parties involved in the move, including the local storage center managers and the carrier that transported the container. Based on their input and our internal review, there was no indication of mishandling of the container, and all handling procedures were followed appropriately. Additionally, there was no physical damage to the container or any evidence suggesting an external cause of loss while in our possession.
  
  PODS findings conclude that the reported damage was most likely the result of normal shifting during transit and/or improper packing of the contentsboth of which are noted in the terms of the rental agreement. Per that agreement, customers assume responsibility for securing and protecting their contents and are encouraged to obtain adequate insurance coverage to guard against such risks.
  
  We regret any inconvenience this situation may have caused *********** However, based on the available information and our policies, we consider this matter to be resolved. Should Ms. ******* wish to review the terms of her rental agreement, it is available at any time through her PODS online account.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why did our POD get delivered without the lock? 3/19/2025 final pick up 3/22/2025 Why was there a green tag where the lock should be. Green tags I'm told come on new empty PODs.POD was picked up with a lock at our previous home.First two calls operator didn't know what happened, told we would get a call no one ever called.Third call I was told it arrived at second warehouse without a lock, when I asked why their information was different then the first two he corrected himself and said the lock had been removed at the warehouse. Operator said we didn't pay, we did, we may have had an old card declined but it was paid in time and that shows on our billing. it certainly wasn't enough time to break the lock and rifle through our stuff.Why did no one call and tell us the lock had been removed, We are missing items, POD looked like it had been picked through and repacked. I want to know why this happened.

  

  Business Response

  Date: 04/09/2025

  I am in receipt of your correspondence concerning PODS customer, ****** Roberson 
  On  April 1st, 2025,our PODS advocate spoke with ****** ******** to address concerns regarding the lock on the container. We are currently working towards a resolution with the customer.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **** ***** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****** ******** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23140451
  
  I am rejecting this response because: They are claiming now that maybe the lock fell off at some point and a tag was placed on it. The tag was not signed, or dated, no location. I wasn't informed at the time. I've been told by another *** representative that if the lock comes off the customer has to be informed and the customer has to come to the warehouse to place a new lock. I was not asked to do this. I was told by a POD representative on the third phone conversation that the lock was cut off due to failure of payment. Every time I talk to them or get a response it is something else or new. 
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/15/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLCs customer, ****** ********. ********************** has thoroughly reviewed ****** ********* follow-up. While we appreciate their additional comments, our position remains unchanged. We have provided the customer with the most updated information regarding the missing lock and tags. 
   
  As previously stated, a comprehensive review of the account was conducted, and the resolution was determined to be appropriate. In light of the new feedback, we have reassessed the situation, and our stance remains the same.
   
  PODS remains committed to providing fair and transparent service. Based on our thorough review, we respectfully request that this complaint be considered resolved and closed.
   

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23140451
  
  I am rejecting this response because: Last message received was that they think the container was broken into at a rest stop during transit. If that was the case, why did that party not inform PODS to inform me? I have responded to that asking what that means, what type of closure is that. There has been no discussion of what to do about the missing items from POD. Have not heard back as of yet. I believe they believe the matter is closed. They still have not said why we were not told of the matter when it happened, when they found it with out a lock? I haven't been told why each email lists a different reason for the lock missing. 
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/21/2025

  We've conducted a thorough investigation, but unfortunately, there's no definitive way for PODS to determine how Ms. ********** lock was removed from her container. Based on the information available, we believe it may have occurred during transport by a third-party motor carrier (e.g., the carrier stopped at a rest location, and someone must have done something without the drivers knowledge). Upon arrival at our facility in the destination market, the container was found without a lock, and a green zip tie tag was applied to secure it. If she hasnt done so already, we recommend that Ms. ******** file a police report for her missing items.
  
  In regard to the missed payment, we do show the account had a couple of declined payments in July. However, the payment method was updated and corrected before the end of the month. At this time, we do not show that the account has any outstanding balance.

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23140451
  
  I am rejecting this response because: Why were we not notified at the time someone broke into the unit? If we had been notified at the time we could have gone to the warehouse to inspect items. When was the green tag placed, who was the third party carrier? Did the third party carrier not inform PODS? Why has almost every response from PODS been a different story? 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nothing but billing problems ******************* is anything but. Never can talk to the same *** twice. Each *** does things differently, "policies" change every phone call. ***s refuse to take any responsibility for their mistakes, just blame the customer ! Trying to make them take responsibility for the errors they made is impossible !!! The ***s will boldface lie to you about refunding your money. They will go to great strides, make up "policies" in order to keep your ******** advice ? Find someone else, ANYONE else !I wouldn't allow PODs to move my lawn mower !!Oh, it would help if PODs had phone ***s that spoke English fluently !!

  

  Business Response

  Date: 04/01/2025

  RE:       ****** ****** & ******* ****** (CID 169309776)
               Complaint#:23139964
  
  Dear Ms. *******
  
  I am in receipt of your correspondence concerning PODS customer, ****** ******. In an effort to be able to conduct a thorough investigate and address the concerns there is not enough specifics to fully understand what occurred. Without clear information of the billing discrepancies or interactions with our representatives, it's challenging for us to pinpoint exactly where the service breakdowns occurred. To help us resolve this complaint we are needing information, such as the exact nature of the billing issues encountered. A timeline of interactions with customer service to include any reference numbers, details of specifics would be of great help. PODS strives to continuously improve where possible on policies especially when there is a claim of inconsistent and or unclear information. We are committed to improving our service and addressing any mistakes that may have been made, and we would greatly appreciate the opportunity to investigate the case in detail. Customer satisfaction is our top priority, and we want to make sure we take responsibility for any errors and make things right. We are able to confirm that all PODS associates speak English. We understand that a language barrier may impact a customer experience. It is standard business practice to outsource, which can be an effective tool that helps in managing increased volume. Additionally, it provides a range of benefits such as specialized skills, scalability, and cost savings to meet any organization with fluctuating demand. Should *** or Mrs. ****** wish to discuss their account or billing matters further, they are welcome to contact PODS directly for assistance at *************, customer service is available Monday Saturday 8:00am to 10:00pm EST and Sundays 10:00am to 6:30pm EST.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *** & Mrs. ****** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that *** & Mrs. ****** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises,LLC considers this matter resolved.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023 I contacted Pods to receive a quote on moving services from *********** to ***************. To receive this quote, I was required to provide my card information. I was told I would not be charged for anything as long as I did not confirm the amount (I never did). I later called and stated I would not like to move forward with services. I was then charged $677.04, despite never using Pods services. I called and requested a refund. Which I received.Quite a few months later I started getting letters and calls from a debt collector, stating I owe Pods money. I contacted Pods SEVERAL times about this, each of which I explained the situation and was told I was fine and nothing was needed from me. The most recent time I called, I finally got transferred to the debt collector section of pods. This is when ******* with Pods informed me that the reason I was sent to collections is because they show I was refunded twice. However, Ive only received ONE refund, and this was the first I heard about this, a YEAR later.I spoke with my banking agent and they also confirmed they only see once refund. Ive attached my bank statement showing this refund. This has been beyond frustrating with zero communication from pods before sending my to collections, for services I never even used. Id like to get this cleared up from Pods and the reported debt collector that I do not owe Pods any money. I have reached out to the ************************************** email twice with no response.

  

  Business Response

  Date: 04/03/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, Madison *********** review of the issue that gave rise to this complaint is currently underway. Ms. ********* has been assigned a PODS Advocacy Representative and has been contacted to advise of assignment and provide contact information while the review proceeds.  We will continue to work with Ms. ********* until the review is complete and will provide details and appropriate resolution accordingly.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ********* may have endured. PODS Enterprises, LLC prides itself of its quality customer service and I regret that Ms. ********* feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: Mar. 14, 2025 Amount: $1,203.95 PODS was instructed to drop off a small container on the street in front of my home. PODS employee [driver] negligently drove off the road and ran over my neighbors metal culvert bridge. The bridge/walkway was severely damaged by the PODS truck, making it unsafe/unusable. I had to compensate my neighbor for the cost of the bridge and the cost of having it hauled away. I filed a claim with the company which they denied, based on false information their driver provided [my neighbor has photos and video from before and after]. Two photos have already been provided to the company.

  

  Business Response

  Date: 04/02/2025

  I  am in receipt of your correspondence concerning PODS Enterprises, LLC. customer, ***** ******. Upon thorough review, we have confirmed that the resolution provided to Mr. ****** on March 21, 2025, is consistent with our findings during the review process.
  
  To provide context, during the delivery of Mr. ******* container to his new home, our representative completed the necessary documentation,including damage waiver forms signed by the customer. When Mr. ****** later raised concerns regarding property damage, he was advised of this information.
  
  While we acknowledge Mr. ******* concerns and understand his frustration, we have carefully reviewed the matter to ensure a fair and accurate assessment. Based on our findings, we are unable to alter our position on this issue. As Mr. ****** was given the information of his complaint we consider this matter to be addressed.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pods insurer refuses to pay proper compensation for damaged goods

  

  Business Response

  Date: 03/21/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* ******. ********************** LLC. can only respond on how the coverage was presented, therefore any claim disputes or requests for updates would need to be addressed directly through *************  ************* is disputing the validity of the denial, she would need to contact ************ directly and go through the applicable dispute process. Please have this complaint/request removed from PODS Enterprises LLC. and forwarded to ************, ***************************************************** as the customers remaining concerns are based solely on the denial of the claim. Please reference the complaint filed with the West Florida BBB complaint# ******** on behalf of Customer name to ************
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ****** may have endured.  PODS Enterprises LLC. prides itself of its quality customer service and I regret that Ms. ****** feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With the receipt of this correspondence PODS Enterprises, LLC considers this matter resolved/forwarded appropriately.

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23097357
  
  I am rejecting this response because:

  Pods HIRED A ONE STAR RATED COMPANY (SEE YELP) WHO IS DENYING EVERYONE'S CLAIMS. i AM ASKING PODS TO REIMBURSE MY PAYMENT FOR 'INSURANCE' -FROM OCTOBER 2024-JAN 2025 DUE TO THE **** THAT MY ITEMS WERE SIMPLY NOT COVERED. pods HIRED ON PURPOSE A CHEAP INSURER THAT WON'T PAY ANY CLAIMS Customer ID: ********* Order Number: ******* Case Number: 01875407.  Seeking refund.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 04/24/2025

  We appreciate ******* Puhakkas feedback and apologize that we would not be able to grant their request for refund of the contents protection fees due to ******** claim determination which has been finalized, and we are unable to revisit it.  For further details on the coverage and claims process, we refer ******* ******* to the Contents Protection Option and Rental Agreement available at ****************************.  

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a pod on 2/17/2025. The pod was delivered 3/11/2025. On 3/14/2025, I attempted to use the pod, however the door jammed. I contacted PODS immediately and was informed that a technician would be there 3/15/2025 to repair or resolve the issue, however no one showed up. I then requested that the pod should be picked up and I needed to be refunded, they refused and charged me an additional $67.00 on pickup, although I was unable to use the pod. I spoke to manager ***, who stated she fought hard, was unsuccessful, therefore a dispute was filed o my behalf. The pod was picked up on 3/19/2025, the pickup driver had to crawl under the door to release the jammed. My order number was *******

  

  Business Response

  Date: 03/22/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ********* *********. On March 21st, 2025, a PODS representative and Ms. ********* reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim.  The refund has been completed on March 20, 2025, satisfactorily resolving the issue.
  
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ********* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. ********* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:03/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Original Order Date:November ******* 2. Paid PODS $3,489.36 + $617.95=Total $4,107.31 [This is just a partial payment for initial delivery of the empty container and pick up of loaded container and transport from ********** to ******* ********]3. Opted for one month storage [which is included in the original contract] of my loaded container in PODS facility in **************** 4. Original date for PODS to deliver empty container in my storage facility December ****** but failed to deliver it on time despite repeated requests for same day redelivery since PODS *********************** warehouse is only 6 miles away from my Extra Space storage facility and was moved to December ****** . I posted my complaint in PODS Moving & Storage ******** page with the attached link to my original ******** account post. ******** account name ****** B. *******. ************************************************************ ************************************************************

  

  Business Response

  Date: 03/24/2025

  I  am in receipt of your correspondence concerning PODS Enterprises, LLC. customer, ****** *******. We have confirmed that the resolution provided to Mr. ******* on March 24, 2025, aligns with our findings during the review process.
  
  To provide context, Mr. ******* was informed on multiple occasionsDecember 10, 2024, December 21, 2024, January 28, 2025, January *******, and March 24, 2025that due to the weight of his container, we were unable to transport it across state lines. He was offered options to either remove some items or transfer belongings into an additional container to facilitate the move. However, he declined to obtain another container and was unable to visit the storage location to remove items. As a result, his container remains at the storage center awaiting further direction from him.
  
  At this time, we are unable to change our position on this matter.Given that Mr. ******* has been provided with all relevant information regarding his concern, we consider this issue resolved.
  

  Customer Answer

  Date: 03/30/2025

   
  Complaint: 23070067
  
  I am rejecting this response because this is NOT RESOLVE  yet because I have not receive my container.and it's been [4] months,Those date that they are claiming that they contacted me are the dates I attached my ************* to the comments section of Pods ******** account ******* was documented on my ************* that NOBODY contacted me from Pods. No email,no text,no phone call that is the main reason why I posted my complaint on their ******** account page. This way they might read my comments and somehow would be persuaded to give me a call. But nope they didn't do anything. They only removed and deleted my comments with my ******** link as their response. I noticed that Pods partially blocked my ******** account t& unable for me to make comments and post them in their ********  account. Again I am rejecting their so called resolution that this case is resoved because it's too far from being resolved. My main objective is for  Pods to the contracted job of delivering my container here in *********This container was picked up by their Podzilla truck  [I have the video  on my ********] but the driver did not say anything that my Pods container was heavy and they will use a similar flatbed truck to transport this inter state. So I don't understand why can't they dtrasport and deliver it to me here in *********

  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23070067
  
  I am rejecting this response because:

   
  
  Dear BBB,
  
  This is my request letter  sent to Pods moving & storage.
  
  Based from your email  Pods was claiming that they informed me through email on those dates but they are lying about that. That is the main reason why I posted my complaint to their ******** account page. I only learned that my container was heavy when Im the one who gave them a call and they as able to speak with Pods associate ****** *****. She told me that she will email ***** the facility manager about my container. Im the one who always the one making the phone call to Pods to check on the status of my container. All those dates that they mentioned are all the dates that I documented on my ******** account page. ********************** DID NOT INFORM ME!!! Please read it in my facbook page  I also attached it on the comments section of Pods Moving & Storage ******** page.
  
  This request letter is for Pods to cover my travel/car rental /hotel  expenses for me to travel back to ********** since this is a direct result of their incompetence and failure to deliver my container in a timely and based on the contracted agreement that we made since November 2******.
  
  Thanks,
  
  ****** *******
  
  ************
  
   
  
  Subject: Request for Reimbursement of Expenses Due to Container Delay
  
   
  
  Dear PODS  Advocacy Disputes and Customer Service,
  
   
  
  I am writing to formally request reimbursement for the expenses for the contracted movers that were present in my storage facility waiting for the Pods Container to be delivered December 5,2024  coincided with my arrival at *** from ************* . But the Pods Container was NOT delivered and was rescheduled for December ******. The contracted movers were not able to perform and fulfill the job of loading the container because the container was NOT delivered.I contracted [referral from a friend through FaceTime phone call] these four movers for $1,485 for four hours [just my approximate time in loading a container]  He told me that theyll finished the job within 4 hours and that theres no rescheduling of the time and day after they are contracted. I incurred this expenses as a direct result of the delay in the delivery of my container, I was so embarrassed that they were there to perform a task but since Pods did not deliver my container, so they were not able to do the job that they were contracted to do. It was during this time that I was on a phone call with ***** from the Pods storage facility in ******* requesting him to redeliver my container on the same day that the movers are presently waiting in my storage facility in *****************. I even told ***** that my storage facility in  ***************** location is only six miles away from Pods Storage facility in ****************** but he did not redeliver my container despite of explaining to him the situation. To my embarrassment I just paid them $1,500.00 Cash.With so much hesitation on my part I just gave them $1,500 Dollars in cash.
  
  
  
  
  I incurred this expenses as a direct result of the delay delivery of my container which remains held in *******, **. Despite my numerous attempts to resolve this matter, the situation remains unresolved, and I have been significantly inconvenienced both personally and financially.
  
   
  
  Due to the unexpected delay, I am compelled to arrange travel to ********** to address the issue in person. If I go to ***** Pods facility in ******* and transfer some of the contents of my container to another container, will there be any additional charge? Consequently, I will incur the following expenses:
  
         Jet Blue Airfare for round-trip travel from *** ******** to *** and ** to *************;
  
         Car rental **** or Budget or Enterprise for local transportation driving from LAX and to ***** Pods facility in *******************
  
         Hotel accommodations during my stay ******** @ ************************************ $139 per night *********** I stayed when I was loading my Pods Container]
  
   
  
  Given the circumstances, I believe it is reasonable to request that PODS cover these costs. I trusted PODS to manage the transportation of my belongings efficiently, and the failure to do so has resulted in both financial strain and unnecessary stress. I kindly ask that you process this reimbursement promptly. 
  
   
  
  I appreciate your attention to this matter and look forward to your prompt response.
  
   
  
  Sincerely,
  
  ****** B. *******
  
  ************
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 04/02/2025

   
  Complaint: ***70067
  
  I am rejecting this response because:

  1:48 PM April 2, 2025 ****** ******* Dear ****** ******, Re: Complaint # *** 700 67 This is my request letter sent to Pods moving & storage. Based from your email Pods was claiming that they informed me through email on those dates but they are lying about that. That is the main reason why I posted my complaint to their ******** account page. I only learned that my container was heavy when Im the one who gave them a call and I was able to speak with Pods associate ****** *****. She told me that she will email ***** the facility manager about my container. Im the one who always making the phone call to Pods to check on the status of my container. All those dates that they mentioned are all the dates that I documented on my ******** account page. That is a complete lie on their part! Pods DID NOT INFORM ME!!! Please read it in my facbook page I also attached it on the comments section of Pods Moving & Storage ******** page. This request letter is for Pods to cover my travel/car rental /hotel expenses for me to travel back to ********** from ******** since this is a direct result of their incompetence and failure to deliver my container in a timely manner and based on the contracted agreement that we made since November *******. Thanks, ****** ******* ************ Subject: Request for Reimbursement of Expenses Due to Container Delay Dear PODS Advocacy Disputes and ***************** I am writing to formally request reimbursement for the expenses for the contracted movers that were present in my storage facility waiting for the Pods Container to be delivered December ****** coincided with my arrival at *** from ************* . But the Pods Container was NOT delivered and was rescheduled for December ******. The contracted movers were not able to perform and fulfill the job of loading the container because the container was NOT delivered.I contracted [referral from a friend through FaceTime phone call] these four movers for $1,485 for four hours [just my approximate time in loading a container] He told me that theyll finished the job within 4 hours and that theres no rescheduling of the time and day after they are contracted. I incurred this expenses as a direct result of the delay in the delivery of my container, I was so embarrassed that they were there to perform a task but since Pods did not deliver my container, so they were not able to do the job that they were contracted to do. It was during this time that I was on a phone call with ***** from the Pods storage facility in ******* requesting him to redeliver my container on the same day that the movers are presently waiting in my storage facility in *****************. I even told ***** that my storage facility in ***************** location is only six miles away from Pods Storage facility in ****************** but he did not redeliver my container despite of explaining to him the situation. To my embarrassment I just paid the Movers $1,500.00 Cash.With so much hesitation on my part I just gave them $1,500 Dollars in cash. I incurred this expenses as a direct result of the delay delivery of my container which remains held in *******, **. Despite my numerous attempts to resolve this matter, the situation remains unresolved, and I have been significantly inconvenienced both personally and financially. Due to the unexpected delay, I am compelled to arrange travel to ********** to address the issue in person. If I go to ***** Pods facility in ******* and transfer some of the contents of my container to another container, will there be any additional charge? Consequently, I will incur the following expenses: Jet Blue Airfare for round-trip travel from *** ******** to *** and ** to ******** Car rental **** or Budget or Enterprise for local transportation driving from *** and to ***** Pods facility in ******************. Hotel accommodations during my stay ******** @ ************************************ $139 per night *********** I stayed when I was loading my Pods Container] Given the circumstances, I believe it is reasonable to request that PODS cover these costs. I trusted PODS to manage the transportation of my belongings efficiently, and the failure to do so has resulted in both financial strain and unnecessary stress. I kindly ask that you process this reimbursement promptly. I appreciate your attention to this matter and look forward to your prompt response. Sincerely, ****** B. ******* ************
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/07/2025

  PODS Enterprises, LLC is in receipt of Mr. ******** rebuttal and appreciates the opportunity to respond. PODS maintains that the resolution provided to Mr. ******* on March 27, 2025 aligns with the findings of its internal review and the communications documented throughout the course of his move.
  
  Mr. ******* was contacted on multiple occasions regarding his container's weight and the limitations it posed for transport across state lines. Outreach via voicemail and email occurred on December 10, 2024, December 21, 2024, January 28, 2025, January 29, 2025, March 24, 2025, and March *******. During these communications, Mr. ******* was informed that the container exceeded weight limitations and was presented with alternative optionsspecifically, the removal of items or the transfer of contents into an additional container. While Mr. ******* states that he was not made aware of this information until he initiated contact, PODS records confirm that outreach occurred through multiple channels. 
  
  Regarding Mr. ******** request for reimbursement of third-party mover fees, hotel, airfare, and rental car expenses, PODS must respectfully decline. These costs were incurred outside the scope of PODS' services and after the customer had been advised of the containers weight issue.Unfortunately, PODS is unable to take responsibility for expenses related to external arrangements or third-party vendors.
  
  PODS regrets that Mr. ******** experience did not meet his expectations. However, the company believes that appropriate communication and resolution options were extended and, as such, considers the matter resolved.
  

• Initial Complaint

  Date:03/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a cross state delivery move. I was given a pick up date of March 3rd with a delivery date to final destination of March 14, 2025. I was charged $2606.48 to move furniture from ************** **, to *******. The driver arrived at my pick up location on the scheduled date and time of March 3, 2025 at 7:30am. My furniture was loaded with no issued and was told my schedule arrival of my furniture will be March 14, 2025. On today March 14th, i called to see what time the truck was going to delivery my furniture only to find out that my belongins never left ******* and the reason was because I didnt sign or agree to a "rental agreement". I was not renting their storage unit, they were to simply move my belongings and remove their storage unit the next day. I Paid over $1000 in airline fair to meet the delivery, so not only am I out of airline fair, losing money because I closed my business down on this day to receive my belongings and completely inconvenienced by this company. If a rental agreement had to be signed, why was my belonging picked up and credit card charged the full amount for their delivery service. I request my belongings to be delivered asap and refunded 50% of my charges.

  

  Business Response

  Date: 03/26/2025

  I am in receipt of your correspondence concerning Dekovia **********. We want to confirm that PODS records show Ms. ********** was contacted on March 6th, 2025, by phone, followed by an email to confirm the cancellation of the transit. As part of our standard process, a rental agreement is required for long-distance container transport, and Ms. ********** was made aware of this requirement when the booking was made. All customers utilizing the ********************** service are renting the PODS-branded container itself; for their specific needs, and the container is billed on a month-to-month basis until it is returned empty. No compensation is warranted. Should Ms. ********** wish to further discuss their account or billing they are welcome to contact PODS directly at *************, customer service is available Monday Saturday 8:00am to 10:00pm EST and Sundays 10:00am to 6:30pm EST.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ********** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Ms. ********** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.