Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  1209 W Market St Smithfield, NC 27577-3338

• 

  Pods

  4816 Pods Way Chesapeake, VA 23320

• 

  Pods

  2118 Commerce Dr Cayce, SC 29033-1525

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a quote for move at the rate of $2482.02 on April 26th based on promotions for May. I called back on May 9th, with different move date and shared my experience from first encounter with salesman/POD agent that provided a different quote for same move at rate of $3,048.86. I asked the representative why did price increase he indicated he had no way to pull of quote number I had and his only explanation was we never provided a rate at that price.I just wanted to be treated fairly and not for the rules to change based on the representative that happens to get my call. The agent continued to place me on hold I never spoke with a supervisor.

  

  Business Response

  Date: 05/13/2025

  I am in receipt of your correspondence concerning potential PODS customer, Detrenyona *******.  On May 12, 2025, a PODS advocate spoke with Detrenyona ******* to address their experience when obtaining a quote for our services.  We sincerely appreciate Detrenyona ******* taking the time to share their insights, as customer feedback is vital to our ongoing efforts to deliver the best possible moving experience.
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Detrenyona ******* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that Detrenyona ******* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
   
  
  

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS did this!Getting ready to sell our home, we arranged to get a ***. We explained that we had not purchased a new home and couldnt provide a destination zip code. We told everyone that we would be moving in or near *************, IN (an easy drive to our new grandchild and our best friends). We were assured that this would not be a problemthey would get the destination when we requested the ***.Because of several serious illnesses, the *** was in storage for much longer than expected. Again, not a problem.We did move to *************, but when we called PODS last week, we were told that PODS no longer services this area! Wed have to go to them and empty the pod!

  

  Business Response

  Date: 05/21/2025

  I am in receipt of your correspondence concerning PODS customer, ***** and ****** ********. Due to unforeseen circumstances, *** and Ms. ******** destination was in an unserved area. I would like to assure you that we have promptly addressed this issue, and as of May 19, 2025, we have coordinated with the nearest PODS location to do an extended delivery to ***and Ms. ********** new home. If there are further inquiries or if additional information is required, please feel free to reach out.
  

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 22, 2025, I contacted PODS about moving my Storage from Killeen Tx to Corpus Christi Tx. They informed me that I would have to pay $850 first and explained to me why it was that high and I was like ok. I then informed them that I was unable to pay what they were asking at the time, and I agreed to pay the storage fee to keep my property stored in ****** till I was ready to move my property. Since then, they have attempted to charge my account on several different occasions for several different prices amounting to over a thousand dollars. May 8, 2025, I called them and spoke to them and come to find out that they had prematurely moved my container without my knowledge and know have locked my online account trying to force me to pay the $1000+ in fees. When I spoke to the representative *****, she was completely clueless and refused to transfer me to a manager.

  

  Business Response

  Date: 05/16/2025

  PODS Enterprises, LLC is in receipt of your correspondence concerning our customer, ******* ********. We appreciate the opportunity to respond and provide clarification regarding the matter.
  Upon a thorough review of the concerns raised, PODS confirms that all actions taken were in alignment with the terms and conditions agreed upon at the time of rental. The movement of the customers container, as well as associated charges for transportation and storage, were applied appropriately based on the services rendered and the status of the account at each stage.
  With respect to Ms. ********* request for reimbursement of third-party moving expenses, we must respectfully clarify that PODS is not responsible for costs incurred from independently hired movers. As such, we are unable to offer compensation for those expenses. This is in line with the rental agreement terms, which outline the scope of PODS responsibilities and liabilities.
  We place tremendous value on our customers and strive to provide a high standard of service across every aspect of the PODS experience. We sincerely regret any frustration or inconvenience Ms. ******** may have encountered. While we understand she may be dissatisfied with the outcome, we hope this explanation provides clarity on the matter.
  PODS Enterprises, LLC takes all customer concerns seriously and remains committed to reviewing any feedback with the goal of improving our services wherever possible.

• Initial Complaint

  Date:05/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with the poor service Ive experienced with PODS. I hired PODS to transport containers of furniture, personal items, and business equipment for my family, which includes three minors. This process has been highly disruptive to our daily lives and business operations.The delivery for a 16-foot container was scheduled for May 7, 2025, between 1:00 PM and 4:00 PM. However, the delivery time was repeatedly changed, despite my numerous calls. The *** was rescheduled from 1:00 PM4:00 PM to 4:44 PM, 5:07 PM, 5:30 PM, 5:40 PM, and finally 5:50 PM. After a one-hour call, I was informed the delay was due to a lift breakdown, and delivery would now be May 9, 2025.This delay has caused significant disruption, wasting time and money. My family, including three children, is without essential items such as clothes, school books, important files, cooking utensils, and business equipment, hindering both our daily routine and business operations.Additionally, on May 7, 2025, during the pick-up of an 8-foot container from my residence, the PODS vehicle caused damage to my property. This incident compounded the frustration over the delay and the time and money lost.The communication, customer service, and reliability from ********************** have been unacceptable. I request that this complaint be escalated and that PODS take immediate action to resolve these issues. I seek compensation for the inconvenience, reimbursement for costs incurred due to the delay, property damage, and the overall loss of time and money.Thank you for your attention to this matter.Sincerely,Dr. ***** Forde813-210-6211Email:*****************************.

  

  Business Response

  Date: 05/13/2025

  I am in receipt of your correspondence concerning PODS customer, ***** *****.  On May 8, 2025, and May 12, 2025, attempts made to reach out to Mr. ***** to discuss his concerns, however unsuccessful, and voicemails were left.  Please have Mr. ***** respond to the PODS Enterprises, LLC email sent to him.
  

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are liars and scammers. They told us the *** would be bicked up the 26 of April. They did not get there until May 1st. The delivery date was for the 5th. We received a call saying it was delayed until the 9th. We received a call on the 2nd saying that we did not sign a rental agreement. We did sign the rental agreement. When we contracted with them initially. They advised since we didn't sign another rental agreement we would not get out our things until the 12th. I will now have to hire a company to unload the ***. They are not an ***************** All of their representatives work our of call centers in ***** or *****.

  

  Business Response

  Date: 05/15/2025

   In receipt of your correspondence concerning PODS customer ******* ******. On May 8th, 14th, and 15th, we attempted to contact Mr. ****** to discuss the issue that was initiated in order to address his scheduling concerns. We are currently awaiting his response.
  
  At PODS Enterprises, LLC, we place tremendous value on our customers and are committed to upholding the highest standards in the industry. We sincerely regret any inconvenience the scheduling delay may have caused.
  
  PODS takes pride in delivering quality customer service, and we are sorry to hear that Mr. ****** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with their PODS experience.
  
  When a customer brings a concern to our attention, we make every effort to review the underlying processes and take appropriate steps to address their feedback.

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23298518
  
  I am rejecting this response because:

  Their entire statement was a lie. The only email we received on was a request to rate their company on the bbb site. 

  They have not reached out to resolve any issues. Their delay caused us a huge financial burden and emotional stress to my children and myself. 

   

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 05/28/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer, ******* ******. Our ********************** Advocate connected with Ms. ****** on May 22 and May 28, 2025, to review the next steps in the claims process. As part of our efforts to reach a resolution, we have extended a goodwill settlement offer and are currently awaiting Ms. ******* response.

• Initial Complaint

  Date:05/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a *** delivered to my Florida home Jan 21, 2025. I had it until pick up April 30, 2025. When I spoke to ******* to set everything up, he assured me the address for redelivery could be changed if needed. I paid the first payment of ******, I paid the transportation fee of ******* as well as monthly rental in between. I purchased a home in ************ ******* and expected the *** to be delivered to my house. I find out after the *** was picked up, that it will be delivered to ********** Indiana and not my home. I have rent a uhaul, and self unload the *** to get everything to my house. I am 65 years old. This is very stressful. I contacted customer service multiple times to see if there was any way I could have this delivered to my house. They would not give me a contact number for the storage facility that has my ***.

  

  Business Response

  Date: 05/16/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** *******. On May 12th, 2025, contact to discuss the issue was initiated with Ms. ******* to address Ms. ********* concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ******* may have endured. PODS Enterprises, LLC prides itself on its quality customer service, and we regret that Ms. ******* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less-than-satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:05/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted PODS for a cross-country move and were clearly toldboth verbally and implied in our bookingthat delivery would take 45 days. Based on that representation, we scheduled our move and coordinated travel. Weve now been informed, just before our scheduled departure, that our PODS container will not arrive for 2 weeks.This information was not disclosed at any point in the booking processneither in documentation nor in follow-up emails. Weve spoken with multiple representatives, none of whom have provided meaningful solutions.This delay is causing serious hardship. We are being forced to pay for temporary lodging and daily living expenses we didnt anticipate, solely because PODS failed to deliver within the promised timeframe.We are requesting an immediate review and resolution of this issueeither by expediting our POD delivery or providing compensation for the unexpected costs were incurring due to this delay.

  

  Business Response

  Date: 05/12/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **** Terry   On May 7th, 2025, contact to discuss the issue was initiated with ******** ***** the spouse of **** ***** in order to address their scheduling concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *** and Mrs. ***** *** have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *** and Mrs. ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23294687
  
  I am rejecting this response because:

  PODS is refusing to refund payment even though services were not rendered. I will not accept any responds from PODS unless we are refunded. 
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 05/23/2025

  Thank you for the opportunity to address Mr. ****** concerns regarding his recent experience with our service.
  
  On May 16, 2025, we provided Mr. ***** with the results of a thorough internal review. This review included a detailed assessment of the original order information, communication records, and applicable service terms. Based on the findings, we can confirm that all relevant information regarding delivery procedures and service expectations was clearly communicated and agreed upon at the time of booking. The order was processed in accordance with the details provided and acknowledged by Mr. ****** Following this review, we found no evidence of negligence in the handling of the order.
  
  Nonetheless, we regret that Mr. ****** experience did not meet his expectations. While our policy does not cover reimbursement for hotel or incidental expenses, we have extended a full refund for Order #******* as a gesture of goodwill and in recognition of the inconvenience experienced. We are currently awaiting the return of the necessary documentation in order to process the refund. Once received, the refund will be issued promptly to bring this matter to a close.
  
  We appreciate Mr. ****** patience and engagement throughout this process and remain committed to a fair and timely resolution.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding the PODS organization here in ************* ** They delivered two PODS to my home. I filed a claim with them on April 29th, was denied today despite the employee who delivered the second *** telling me that whomever delivered the first *** did not follow company proceedures on the placement of the *** resulting in its filling up with water. Below is the complaint I filled with PODS which was denied I ordered and you delivered two pods on April 11th. We started loading them on the 12th. We had a lot of rain the next few days and one of the PODS had been improperly placed in a rain gutter next to the street and about 6 inches of rainwater filled the ***. I had two boxes of Books, 3 bookcases and a dresser loaded into the pad which were impacted by the water. The books in the bottom of the two boxes were soaked and ruined. The dresser and drawer have dried out and are ok, but the bookcase on the bottom of the stack of 3 bookcases was also soaked and ruined. In total 52 books of various values were ruined. Most of these are no big deal and I probably won't be replacing them but I had a set of 15 ****** ****** Eye of the World series books which because they are all large heavy books were in the bottom of the boxes. I would like to replace them and not worry about the rest. Also I will need to replace the bookcase, which is an inexpensive one. Finally, you had to come pick up the *** which had about 6 inches of water in it and replace it with another pod. I was charged for that service on April 24th, and I would like credit for those charges. In total this is the amount of my claim:I got prices on replacing the damaged items from Amazon.****** ****** EYE of the World set--$403.00 Plus Tax $33 Bookcase----$99 Plus Tax $8 Pick up wet *** and replace it $386. Total Amount of claim is $929.00

  

  Business Response

  Date: 05/07/2025

  I am in receipt of your correspondence concerning PODS customer, **** *****.    Our ********************** advocate has been in communication with **** ***** regarding the contents damage claim that was filed.   The claim was thoroughly reviewed and was subsequently not sustained per the terms of the PODS rental agreement which **** ***** accepted whereas customers assume all risk of loss or damage to their contents.   Customers are also required to protect against the risk of loss or damage by insuring their contents.    In the spirit of goodwill, we continue to work with **** ***** in the hopes of reaching an amicable customer satisfaction resolution for their PODS experience as we were not able to provide one for the contents damage claim.
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **** ***** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that  **** ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23288779
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:05/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account has been charged No delivery of our household items Keep getting delivery scheduled but they never show Called several times and keep getting run around Multiple requests for supervisor get denied

  

  Business Response

  Date: 05/09/2025

  I am in receipt of your correspondence concerning PODS customer, ***** and ******* *******. Due to unforeseen circumstances, *** and Ms. ******** container was not delivered as scheduled. I would like to assure you that we have promptly addressed this issue, and as of May 8, 2025, their container has been delivered to their home. We apologize for any inconvenience this may have caused and appreciate your understanding. If there are further inquiries or if additional information is required, please feel free to reach out.

  Customer Answer

  Date: 05/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/08/25 I contacted PODS to inquire of their services. I scheduled the delivery of a *** to my residence on 03/27/2025, on which a *** was successfully delivered. I secured the *** to be used as temporary storage, as I was moving home personal belongings from another residence & needed to make space for the incoming items. On 03/29/25, I moved my dining room table & 6 chairs, along w/some other items into the ***. On 04/16/25, I contacted PODS to schedule its pickup on 04/25/25. On 04/19/25, my husband and I were moving the table & chairs out of the *** & noticed that everything in the *** was damp & that the corner of the table was damaged. We discovered that water had accumulated in the corner of the ***. During the period between 03/29/2025 - 04/19/2025 it had rained on several ************** had an especially rainy day a few days prior. The *** website states that their containers are "weather-resistant, designed to protect your belongings from typical weather conditions like rain and snow. While not completely waterproof, the containers are constructed to keep your items dry under most circumstances." On their "Protect what matters" page their website states, "PODS containers adapt to your needs with three sizes of weather-resistant, secure storage space you can access on your schedule." On 04/19/2025, I contacted PODS to file a claim. I was initially told by the *** that water damage was not covered. I told her that rain/windstorm caused the damage. She placed me on hold & returned to inform me that was claim was indeed covered. I proceeded to file a formal claim, only to be told on 04/29/25 that my claim was denied because I didn't purchase Contents cov. I purchased insurance on the ***, as I knew that I couldn't control external perils that could damage the ***, but I wouldn't have rented a ***, if I knew that my Personal Property was not safe from rain, as advertised. I responded to their denial, but have heard back from PODS.

  

  Business Response

  Date: 05/07/2025

  I am in receipt of your correspondence regarding PODS customer,******* *******.
  On May 2nd, we contacted Ms. ******* to further discuss her concerns. During that conversation, we clarified the terms of the rental agreement, including the following:
  When renting a PODS container, customers are offered the option to purchase our Contents Protection Option (CPO). If *** is declined, as was the case with this rental, customers are responsible for securing their own insurance coverage for the contents stored in the container. This information is outlined in the rental agreement and order confirmation provided at the time of booking.
  Following a thorough investigation, we were unable to identify any damage to the container itself that would suggest a failure on PODS part. A pressurized water test was performed on the unit, simulating continuous rainfall over the roof and exterior, and no leaks or signs of water intrusion were found. Based on our findings, the source of the damage to the stored contents could not be determined or attributed to the container or its condition.
  It is also important to note that damage caused by mold, mildew,or rising water is not considered a covered loss under the terms of the rental agreement. For on-site storage, while our agents are available to support, the responsibility for monitoring and protecting stored contents, including obtaining insurance, remains with the customer.
  We sympathize with Ms. ********* situation and recommend that she contact her homeowners or third-party insurance provider to explore any available coverage options. Additionally, the full rental agreement, which outlines these terms and responsibilities, can be accessed through the customers ********************** account.
  Based on the information reviewed and the terms of the agreement in place, we respectfully request that this complaint be considered closed as resolved.

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23274239
  
  I am rejecting this response because:  The *** was situated an an angle in my driveway.  When the PODS driver came to pickup the ***, I told him that the *** had leaked and the driver wondered if the rain could have somehow entered because of how the *** was angled.  I asked PODS if they ran their test with the *** at an angle.  They did not respond to my inquiry.  I would also like to share with you that several years ago I purchased a new vehicle.  Water entered the vehicle causing water "damage" to its interior.  When I took it in for the leak, the dealership could not find the leak, despite taking the vehicle thorough a car wash, using a pressurized water sprayer on the vehicle, etc...  This went on for some time (years), as we both realized that they could not only work on my vehicle all day until the leak was found, nor could they provide me with a loaner vehicle indefinitely.  As they could not identify the leak, I could not Lemon Law the vehicle.  The Covid epidemic happened in the middle of this, further extending the situation, with the isolation mandate that was in place.  After Covid, I was considering to sell my vehicle, but I didn't want to sell it to someone, knowing that it had a potential to leak. I agreed to leave my vehicle at the dealership, without a loaner vehicle. for them to be able to see if the vehicle leaked while in their possession and if they could identify where the water was coming from.  The cause of the leak was finally discovered and the dealership fixed it and my vehicle no longer leaked.  Other issues arose with my vehicle and rather than to sell it, I decided to trade it in, so that it could be properly repaired and recertified by the dealership.  After the situation with the ***, I am now wondering if the angle of my driveway had anything to do with the leak in my vehicle, as well.  The difference between the dealership and PODS is that the dealership wanted to help me and believed my claim.  They worked with me.  As my vehicle was never damaged from the rain, the dampness and musty smell posed more of an inconvenience.  If something did get damaged, I am sure the dealership would have repaired it.  PODS attitude has been so different.  Finally, PODS keeps referring me back to my insurance company.  I don't believe that insurance should be used for situations, such as these.  If a company fails to provide a service which they advertise, an insurance company shouldn't shoulder the cost.  PODS is responsible for the damage to my table.  Their *** leaked, despite their claim that their *** is weather-resistant and designed to keep the contents within the *** protected.  This did not happen.  Rain came in and got on all of my belongings in the ***, however, only caused damage to the table due to the location of my table in the ***, as the water ponded in the corner that my table was situated.  Also, the fact that I was unable to use the *** for the entire 30 days that I paid for, should I not receive some sort of refund for this time?  I originally scheduled the *** to be picked up on April 25th, but changed this date on April 19th, when I discovered that the *** was not weather resistant and that I could no longer safely use it and changed the pickup date to April 21st.  PODS has made no effort for compromise or to provide any  professional customer service,  I don't think this is an acceptable manner to run a business.              
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 05/09/2025

  PODS Enterprises, LLC has reviewed the follow-up provided by Ms.******* ******* regarding her initial concerns. We appreciate her taking the time to share additional comments; however, our position remains unchanged, and we are unable to modify our prior response.
  Upon receipt of her correspondence, we completed a comprehensive review of the account and related details. As previously communicated, the original resolution was determined based on the facts available at the time. In an effort to ensure a fair and thorough process, we conducted a secondary review following Ms. ******** recent feedback. After reevaluating all relevant information, we have determined that the original outcome remains appropriate.
  A pressurized water test was conducted on the container in question, simulating sustained rainfall across the roof, sides, seams, and door areas. The results confirmed there were no leaks or signs of water ************ damage to the container was observed that would indicate a failure in its integrity or suggest that PODS was responsible for the condition of the contents.
  Given the findings, we are unable to attribute the reported damage to the container itself. We encourage Ms. ******* to explore possible coverage through her homeowners' or third-party insurance provider. The terms and responsibilities associated with the rental are outlined in the agreement,which remains accessible through her PODS online account.
  ********************** remains committed to providing quality service and addressing customer concerns with transparency and care. Based on the results of our thorough review, we respectfully request that this complaint be considered closed as resolved. Thank you for your attention to this matter.