Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  8701 Fleet Service Dr Raleigh, NC 27617-4801

• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

• 

  PODS Moving & Storage

  6791 28th Street Cir E Sarasota, FL 34243-4143

  
• 

  PODS Moving & Storage

  15635 Hudson Ave Spring Hill, FL 34610-7606

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were supposed to have our pod scheduled for pick up on June 13 between the hours of 1500 and 1800. At 1408 the driver called to come get our pod. My husband asked the driver to come back during the designated window. The driver canceled the entire pick up and our pick up was rescheduled to the 19th. We are moving out of the state tomorrow and this is all completely unacceptable. They won't come pick up our pod tomorrow, and they have offered us zero compensation for their mess up. We never asked them to cancel or reschedule us. You can even listen to the recorded conversation as evidence. I was on the phone with them for four hours and came to no resolution. We needed the pod picked up when it was scheduled so it would be delivered in time for my husband to be able to unload it. Now he will most likely be working and unable to help me unload the pod so I am going to have to spend more money to hire a moving company to help me.

  

  Business Response

  Date: 06/20/2025

  I am in receipt of your correspondence concerning PODS customer, ******* *****.   On June 17th, 2025,  our PODS advocate spoke with ******* ***** to discuss their scheduling concerns in order to work toward a resolution.   We appreciate ******* Eakess patience as we go through this process. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******* ***** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******* ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called for pick of my pod. Initially was given a 3 hour frame of 9:45-12:45. I call customer support at 1pm due to the pod not being picked up. Initially I was told pick up was cancelled. Then I was told it was rescheduled to 5pm. No calls, no contact from pods at all. Although they say they cant give a promise on time frame 8 hours after my initial time is not good customer service. Management was unwilling to help. If anything this is a warning to use another company that values their customers time.

  

  Business Response

  Date: 06/23/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, Ms. ******** ********-*******. A review of the matter has been completed. Ms. ***************** concern relates to the delivery of her container. Records confirm that the container was delivered on the date she had scheduled.
  
  While the estimated time of arrival provided was later than what was ultimately communicated, it is important to note that ETAs are intended as time frames based on current logistics and are not guaranteed. Factors such as traffic, weather, mechanical issues, and delays earlier in the route can sometimes impact arrival windows despite our best efforts.
  
  Given that the delivery occurred as scheduled, and there were no service failures identified, we are unable to accommodate the request for compensation. We do, however, appreciate the feedback and will continue to use customer experiences to guide our ongoing efforts toward service improvement.
  

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23466469
  
  I am rejecting this response because: Not only did they pick my pod up at 7:15pm while they were supposed to pick it up at 9am, they missed my transport date due to late pick up. *** is irresponsible and terrible with customer service while offering no options. Then customer service claimed to call me before closing my case but never did. I understand why pod is losing business to other trustworthy competitors. 
  
  Sincerely,
  
  ******** ********-*******

  

  Business Response

  Date: 07/02/2025

  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, Ms. ******** ********-*******. After a thorough review, we have confirmed that the resolution provided is consistent with the findings during our investigation.
  
  To provide additional context, Ms. ***************** container was delivered on the date that had been scheduled. However, we understand there was concern regarding the estimated time of arrival (ETA) provided on the day of delivery.
  
  While we make every effort to offer the most accurate timeframes possible, it is important to note that ETAs are not guaranteed. They are subject to change due to a variety of real-time factors such as traffic conditions, mechanical delays, weather, or route adjustments. Because of this,we cannot guarantee exact arrival times.
  
  We also confirmed that the container was transported and arrived at our ********************************* center as scheduled on June 21, 2025. ******************* may coordinate the final delivery to her residence at any time.
  
  We sincerely apologize for any inconvenience this situation may have caused and appreciate the feedback, which will be taken into consideration as we continue to improve our service experience.

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23466469
  
  I am rejecting this response because: clearly the customer service agent is unaware of the truth. My pod was scheduled to be delivered to ******* on June 21 leaving ***** on June 14th. It had to be changed due to pods incompetency and late pick up causing my pod to be delivered 8 days later on June 29th. The back and forth and failing to correct bad customer service and communication is why I will no longer use pods. 
  
  Sincerely,
  
  ******** ********-*******

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/14/25 we had a *** delivered to our old address for a move to ********. We got it loaded and the *** was picked up as scheduled. The *** arrived to our new location which went fine. The issue we ran into was when we called to ask if they can delay picking it back up by a day. This would not change the price in anyway since we were within 1 month. The *** over the phone said they were having system issues but would make it happen and assured us, they will come in 2 days to pick up the *** instead of the next day. That did not happen. The driver came the next day to pick it up. It ended up not being a big deal. The issue came afterwards. They charged our card separately for another pick up for a *** we did not have. We called and explained that to customer service who assured us it would be taken care of. It was not. Not only did we not get a refund but later we were charged a storage fee of almost $400 for a *** that doesn't exist and we don't have. We have tried numerous times to take care of this but all we get is false promises and no follow through. The outsource customer service is the worst I've ever had to deal with. I want credit cards refunded and at this point an additional refund for late fee's, interest, and the frustration they have caused us. I do not have a 2nd *** and never had one!

  

  Business Response

  Date: 06/24/2025

  I am in receipt of your correspondence regarding PODS customers *** ********* and ****** ******. On multiple occasions, including June 14th, 17th, and 20th, outreach efforts were made to Mr. ********** and we also attempted to contact Mr. ****** on June 24th to discuss their concerns and address the pricing issues raised. At this time, we are currently awaiting responses from both in order to proceed.
  At PODS Enterprises, LLC, we place tremendous value on our customers and are committed to upholding the highest standards in the industry. We sincerely regret any inconvenience that may have been experienced. Customer feedback is important to us, and when concerns are brought to our attention, we carefully review the matter and take appropriate steps to address and improve upon the experience.

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23461479
  
  I am rejecting this response because:

  i have not received any voicemails or emails until today from a *******. This continues a pattern of PODs saying they contacted but nothing has occurred.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 07/03/2025

  In response to Mr. ****** ******* follow-up, PODS Enterprises, LLC has thoroughly re-reviewed the details of this matter, including the additional comments provided. While we appreciate the opportunity to revisit the concern, our position remains the same, and we are unable to amend our previous response.
  
  
  Our investigation included a comprehensive review of all communications, recorded calls, and input from our storage center team and management. This confirmed that all actions taken were consistent with our policies and procedures, and no error occurred on PODS part.
  
  
  To clarify, the charge in question was not for a separate pickup of a container not in your possession. It was for an additional monthly rental fee, which was correctly applied as the container was retrieved after the close of the previous billing cycle.
  
  
  Given these findings, we are unable to offer compensation. However, we remain committed to delivering transparent and fair service and sincerely regret any frustration this situation may have caused.
  
  
  We respectfully consider this matter resolved and request that the case be closed.

• Initial Complaint

  Date:06/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered two pods for my move the first arrived in early May and was picked up. I then ordered the second pod to be delivered on June 6th. Because of an online issue I had to call and had an associate add the pick up date for the second pod on June 11. I called when I didnt get a confirmation. I spoke with someone on june 11th and said yes we had a glitch and many orders were impacted. He said he rescheduled the pick up for June 12th and provided a confirmation code. After about ten min I logged in online to verify and they had scheduled it for July 2. The confirmation code was a request for emergency pick up. So the pick up was canceled without authorization or notice. Then an employee stated they had scheduled a pick, confirmed, for June 12 th but lied and put July 2nd.

  

  Business Response

  Date: 06/23/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **** ********. A review of the issue that gave rise to this complaint is currently underway. Mr. ******** notified PODS on June 18,2025, that he no longer owned the property, and the container was empty and needed to cancel the order. This was completed at Mr. ********** request on June 20, 2025. Mr. ******** is now satisfied. 
  

  Customer Answer

  Date: 06/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a contact with *** to deliver a 16 container on Saturday, 17MAY25 in **********, **. The day of 17MAY25 *** called me at 9am to inform me that one of their drivers had a family emergency and they could no longer deliver the *** that day, and the earliest they could deliver would be the following Wednesday, 21MAY25. I originally had help loading the *** the weekend of 17MAY25 through friends and family. My friends and family could not help load the *** during the week as they have their own jobs and lives. When we told *** on 17MAY25 that we were now going to have to hire movers to load the ***, because we no longer had the free help and I had to leave for ******* before Wednesday, 21MAY25, *** said we could submit a reimbursement request for the price of the movers. *** is now saying that they do not reimburse for movers as that is a concerned a luxury and not a necessity and they can reimburse me $145.33 as a one-time goodwill gesture in acknowledgment of the inconvenience caused by the delay However, the only reason I needed movers, which cost me $1,053.50, was because they broke their contract by not delivering on ******* as contracted to do so.

  

  Business Response

  Date: 06/17/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer, ***** ******.
  As noted in our prior response dated November 11, 2025, a full review of the matter was conducted, and the resolution provided was determined to be appropriate based on the facts available at the time.
  In the interest of customer service and due diligence, we revisited the issue upon receipt of this additional feedback. After a secondary review, PODS Enterprises, LLCs position remains unchanged. The claim was thoroughly evaluated, and the total value of the discounts applied to the accountalong with the compensation extended on June 11, 2025surpasses the amount requested in connection with the labor services.
  While we regret that we are unable to alter our position, we can confirm that the matter has been carefully reviewed to ensure fairness and accuracy.
  
  

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pods has continually refused to meet delivery dates. Since my PCS to ********** we have been waiting in a empty house for our shipment to arrive. They were first supposed to deliver on June 7th, which we confirmed 2 days prior. They never called the night before to notify of shipment, never contacted the day of and my wife had to reach out only to find out they canceled on us. Then they rescheduled for June 10th delivery, shifted from the morning timeframe to afternoon timeframe, and as expected missed the delivery. The explination was broken equipment stopped delivery. What's infuriating is that not once did anyone bother to notify us of this which leads me to belive it's a flat out lie. They claim they'll get it to us tomorrow because the equipment will magically be fixed for sure, and I cannot and will not believe it considering the incompetence that has been displayed thus far.Being that im inprocessing to my unit, and my wife is starting her job soon we do not have the luxury of time. Considing this experience i cannot recommend pods as a moving company, especially to military service members and will be doing everything in my power to ensure no other soldiers at JBLM get screwed over the way we did.

  

  Business Response

  Date: 06/17/2025

  I am in receipt of your correspondence concerning PODS customer, **** *******. As of June 16, 2025, we have resolved all concerns with Mr. ******* to his satisfaction. 
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ********** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that he feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.
  

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will not except my payment $1275.85. They have scheduled to Auction off my POD ON JULY 3 2025. They said I must first fill out a Credit Card Authorization form. I have fill it out and have Fax them 3 time and have email them through ************. They keep tell me they have not received any if them.

  

  Business Response

  Date: 06/11/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******** ******. On June 11, 2025, contact to discuss the issue was initiated with Ms. ****** in order to address her concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ****** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. ****** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:06/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30, 2025, I was scheduled to receive delivery of an 8-foot PODS container between 4:00 PM and 7:00 PM a time window confirmed in advance. Instead, the ****** arrived nearly four hours early, around 12:40 PM, while I was briefly unavailable due to a flight. I had proactively informed PODS of this in advance.Earlier that day, a different PODS ****** successfully delivered a 16-foot container and assured me the 8-foot unit would also be no issue. When the second ****** arrived, he stated a waiver was required due to placement concerns. I signed and returned the waiver within four minutes, but the ****** left without delivering the container, claiming I had not responded in time.I urgently communicated via text and email, explaining that this container held my childrens beds and that we needed it delivered that day. Despite my efforts, PODS rescheduled the delivery to June 2 and has since denied me access to my container. On May 31, I called four times, including speaking with a supervisor, but no one could assist or provide a solution. I was told I would receive a callback, but no call ever came. I also submitted a formal complaint via email and received no response.PODS failed to deliver during the confirmed window, disregarded clear prior communication, imposed an arbitrary deadline, and has shown no accountability. I am now without access to essential items and have been given no resolution.

  

  Business Response

  Date: 06/18/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **** ********. On June 18, 2025, a PODS representative and Ms. ******** reached a mutual agreement, which included a Customer Satisfaction credit to address her concerns. The refund is currently being processed, and we consider the matter resolved.

  
  We greatly value our customers and are committed to providing a high level of service. While we regret any inconvenience Ms. ******** may have experienced, we appreciate the opportunity to review her feedback and respond accordingly.
  PODS Enterprises, LLC continuously evaluates our operations to enhance the customer experience and ensure we uphold the standards expected by those we serve.

  Customer Answer

  Date: 06/19/2025

  This response was provided verbally to BBB:

  I am accepting the company's offer of refund.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, as a Realtor in ** I hired this moving company (PODS) to assist my clients with their move as a token of my gratitude. On May 20th a 16ft pod was delivered the my clients home they were currently selling. The problem started to arise when I needed the pod moved to my clients new location. We closed Escrow on their home Friday June 6th, On Saturday June 7th I scheduled the Pod to be picked up and delivered. However I got an email late that Friday saying the pod was re-scheduled fue to "unforseen circumstance". I called them to fix the issue as the *** was now going to be on the new buyers property as late Saturday we handed over the keys. I spoke to customer service and they told me they were going ask the warehouse manager to make an acception and pick up the pod same same Saturday to avoid any issues. Unfortunetly the **************** **** are not allowed to send personalized email so when I asked for a recipt or some kind of copy as per our agreement they could not provide one and told me it was going to be documented on the property. On Saturday the day of pick up they were a no-call no-show . I caleed them again on Sunday but thtey cant do anything because pods arent delivered on Sunday and I also come to find out that the erea the pod is in they dont deliver until Tuesday! I had the case escalated to Management but they take ***** hours to get back to me via EMAIL ONLY! I NOW HAVE MY CLIENTS PERSONAL BELONGINGS INSIDE THIS *** AT THE BUYERS HOME AND A COMPANY WHO WILL NOT HELP ME SOLVE THIS ISSUE. The new buyer is ANGRY and wants to charge me $1,000 per day if I do not fix this issue. I got a call from a No Caller ID a minute ago it rang for 1 second, they hung up, It was from PODS letting me know that due to "unforseen circumstance" the pod will now not be able to get delivered until the 12th of JUNE!! I cannot have this the pod is on someone elses property and the buyer is ANGRY!!!Container ID#: ******** Order number# *******

  

  Business Response

  Date: 06/18/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* ********. Outreach to Mr. ******** was initiated on June 12th and again on June 18th to discuss the concerns surrounding scheduling and to work toward a resolution.
  
  We value our customers and are committed to providing a high standard of service. While we understand the impact that scheduling challenges may have, we remain focused on addressing customer concerns in a timely and constructive manner. PODS Enterprises, LLC continually evaluates operational processes and appreciates the opportunity to review feedback. We are committed to taking appropriate actions where necessary to ensure a positive customer experience.

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I chose PODS for my cross-country move. I had no issues with my first container delivery, pickup, redelivery. PODS informed me on the day of the second pickup that they would be arriving a day late for my pickup. Not great, but I tolerated it since our next *** was scheduled for 2 days later. I received my second container on June 4, 2025. The next day, when I tried to open the **** it wouldn't open. I used all my strength and could not open it. Obviously this is a problem and I wanted to take no chances on this defective *** causing major issues for my major move. I called PODS on the afternoon of June 5, ************************************************ ***lace the *** with a different one. They told me they would send someone BY June 6. When no one showed up all day on June 6, I called again. They told me they would send someone on June 7. I called again the morning of June 7 (a Saturday, and the day we were supposed to load our *** with the bulk of our items) to make sure that someone would, in fact show up. They told me someone would come to my house by 5pm. At 4:10pm, I called again to check because no one from PODS had called or showed up. On this call, I was told that it was documented that my issue was resolved. I told them it was most definitely NOT resolved, and that I had not heard from anyone from PODS. The ***resentative then told me the previous ***resentative had requested a "***osition" of the ***. I had never requested that. My specific request was always the same: fix the door on the defective container or ***lace the container with one that was not defective. After a 45 minute phone call, on which I was put on hold multiple times for the *** to speak to the supervisor at the Sarasota PODS location, I was left with no resolution, no written indication on my account that the issue would be resolved in the next 24 hours, and only verbal confirmation that they would SUPPOSEDLY be back in 3 days to resolve this issue.

  

  Business Response

  Date: 06/11/2025

  I am in receipt of your correspondence concerning PODS customer, **** ********.  Our ********************** Customer Advocate has since spoken directly with **** ******** to address their concerns.   We sincerely appreciate the opportunity to receive feedback and work toward a resolution.  We were pleased to provide additional discounts for the move, which **** ******** graciously accepted.  PODS considers this matter to be resolved amicably.
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry.   We sincerely regret any inconvenience that **** ******** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that **** ******** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.