Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PODS Moving & Storage has 227 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  1209 W Market St Smithfield, NC 27577-3338

• 

  PODS

  8161 Briese Ln Pensacola, FL 32514

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  
• 

  PODS Moving & Storage

  1871 Massaro Blvd Tampa, FL 33619-3013

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  POD's contract agreed to deliver my container on 9/7/22. On 9/7 I called and POD customer service confirmed 'it is coming but there is no delivery window yet' then it didn't arrive.On 9/8 no POD arrived. ********************* called to tell me it's not coming, and she doesn't know where it is. Maybe in *******, not sure where my POD is and not sure when it would arrive. On 9/9 Someone told me it would be delivered by 9/10. I called at 9pm to get a delivery window and all customer service people said it is coming on 9/10 guaranteed but could not give me a window of arrival. I got an email response by ******************************* in online support confirming 9/10 delivery.I called every day thereafter multiple times a day and PODS customer service continued to LIE to me with bad information and my POD was not delivered until 9/13 (even missing their driving window.) It was 5 days late and a complete disaster of a customer experience. I had to personally call the local office and ask them to check their yard for my missing POD.********************************* a Customer *************************** of the Executives emailed with me (taking several days to respond in between messages) and she offered my $375 for my experience but I have not received that credit yet 2 weeks later. I was out $261 for my mover alone in addition to this horrible experience so I don't think that is enough based on this experience.My desired resolution would be a 20% discount off my agreement with PODS for them missing their agreed delivery time and giving me wrong information over multiple days. I was in constant communication, but they couldn't tell me the truth. They lost my unit, and my family is the one who suffered for a week. I paid roughly $2700 for this service, and they missed the boat completely. I'm writing to the BBB to ask for help.

  

  Business Response

  Date: 10/18/2022

  I am in receipt of your correspondence concerning PODS customer,*******************************.   One of our PODS advocates is currently working with **************** with the hopes of reaching an amicably resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that **************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

  Customer Answer

  Date: 10/18/2022

   
  Complaint: 18234117
  
  I am rejecting this response because: I have not had contact from PODS to me since September 26th, 3 weeks ago. I wouldn't classify that as "working with me" for a resolution. I am asking AGAIN they review my notes on file - and make this right with a 20% discount off service. I was offered $375 on Sept. 26th which barely covers me losing my mover because they did not deliver when they said they would. I think POD has dragged me through the mud long enough - almost a month now - and they need to make it right with a 20% discount off my service.

  Sincerely,
  
  *******************************

  

  Business Response

  Date: 10/25/2022

  *************** accepted the settlement offer that was presented.   We currently await the return of the document from **************** that will enable the refund to be processed. 

  Customer Answer

  Date: 10/25/2022

   
  Complaint: 18234117
  
  I am rejecting this response because: PODS is asking me to sign a form to receive the settlement monies. I have to talk to a layer about this before agreeing to sign off on their forms. They are saying I need to remove my past comments on social media that explained my experience through their survey form. I think that is asking me to lie to my friends and family about my experience and that doesn't feel right.

  I think POD should agree to the settlement without requiring me to remove my past experience from their survey. Can the BBB help me with this non-disclosure agreement form? Is this fair, and right? Do you think I should sign off on this? Thank you for your help.

  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS did not deliver the moving unit on time. The container was late as PODS entered my address incorrectly and failed to correct it. Therefore the original pickup date was moved as they did not deliver the unit in time. I was living without my belongings for two weeks due to their error. They also made no effort to fix the issue and deliver the unit in a timely manner. After a two weeklong delay in delivering the unit I received it and filed for a pick up. PODS did not pick up the storage unit within the month and charged me for using it even though I had requested pickup and was not using the unit. This is because they failed to have staff or equipment to honor the pickup requests. I should not pay for their management deficiencies. I should not have to subsidize storing their unit when they fail to have it picked up in time.I would like a refund for the late delivery and storage of the unit.

  

  Business Response

  Date: 10/24/2022

  I am in receipt of your correspondence concerning PODS customer, **************************   On October 24th, 2022, contact to discuss the issue was initiated with **************** in order to address his concerns and work towards a resolution.  At this time, he has been advised to contact his Specialist directly so we may review and proceed accordingly. 

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18234031
  
  I am rejecting this response because: I have yet to hear back from the company other than a form letter saying that the a new case manager has been assigned and that they would respond to me, see below. I have followed up and have not heard anything after the initial 10/24 message or after my follow up messages. I believe they are neglecting the case and have not made an effort to progress with a resolution on the matter.
  
  Sincerely,
  
  *************************

   

  PODS message on 10/24/2022

  We are sorry to hear that your recent experience with PODS has not provided the level of service we strive to meet.  Thank you for allowing us the opportunity to work with you towards a resolution.
  
  My name is *******, your Executive Resolution Specialist and I will be your contact for facilitating the resolution of your concern documented through incident *******. Due to the delay in handling of your initial report *******, I have taken over your review and will my best to expedite this matter. 
  
  As an Executive Resolution Specialist, customer service is my top priority.  At PODS, we feel that open communication and a transparent process are critical for providing you with a positive resolution experience.  Below are the steps we will take in order to resolve your concern as quickly as possible:
  
    1.       Gathering Information Though your incident does advise of the issue that gave rise to your complaint, please reply with a brief summary of your concerns, your desired resolution, and/or any inquired documentation or receipts that you would like to include in the review.  This will ensure that there were no disconnects in the information conveyed.  If this is not received, we will proceed based on the information at hand. 
  
  2.       Research the concerns discussed Based on all of the information gathered through the above steps, I will review any additional documentation and account information that affected your overall experience or concern.
  
  3.       Resolution - I will contact you to discuss the final findings and a suggested resolution as soon as possible.  We will work to resolve your concerns as soon as possible, however keep in mind that the timeline may vary based on the specifics of your experience.
  
  Should you need to reach me, please feel free to contact me via email or my direct extension. If you would like to speak via phone, there is a possibility you may reach my voicemail; therefore I ask that you please reference the report number and follow up via email with a timeframe that works best for contact. I will then attempt to schedule a callback based off my calendar availability so we may move forward as needed.
  
  Please keep in mind my hours in the office are Monday through Friday, 11:30am 8:00pm EST and all of my contact information may be found below.
  
  I look forward to working with you.

  Respectfully, 
  
  *************************
  Customer Advocacy Executive Resolution Specialist
  
  o | ************
  f | ************
  e | *********************************
  

  

  Business Response

  Date: 11/12/2022

  I am in receipt of your correspondence concerning PODS customer *************************. On November 12th, 2022, follow up was completed to confirm the account review was complete. As such, PODS has presented a refund of one monthly rental in attempt to resolve amicably. Should he accept, **************** has been advised to contact his specialist directly to proceed accordingly.    

• Initial Complaint

  Date:10/17/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a quote from PODs for my military move August 17 and had to utilize a representative because it was a military move. The rep. ********* the drop off date as 10 October, pickup date of 17 October, and drop off date at my next location on 24 October. Today is 17 October and pods cancelled my pickup without informing me. I only found out when I called pods to see why they had not notified me of a time window. Pods rescheduled everything one day to the right which was acceptable. Three hours later a pods rep calls and says they cannot pickup for the 24th and they dont know when they will deliver to my new address. I do not have the flexibility to move these dates. Pods agreed to a series of dates, cancelled without my knowledge, and now literally has left me with I dont know when it will be delivered but it wont be in your original time frame. I want PODs to deliver on their initial TWO promises OR refund me a significant portion of the charged fees as this is completely unacceptable.

  Customer Answer

  Date: 10/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered two PODS for a long-distance move to be delivered in June 2022. When booked, we were assured the second one would be delivered at the time the first was collected. That second POD did not arrive; we contacted the company by web chat and phone, were assured it was late but would be delivered that day. It did not arrive. Nor did it arrive the following day, or the day after that. In fact, it never arrived despite spending over 200 minutes on hold or talking to customer service agents over the course of three days. We were given various excuses, including that it was stuck in traffic etc. The reality is, we were misinformed continuously by the company. We lost $500 in fees for movers that we had booked based on the assurances it was arriving. Unfortunately, with a time crunch upon us, and our departure date fixed, we had to give away thousands of dollars worth of belongings, including six bikes, kitchen equipment etc. The follow-up customer service was equally disappointing.A dispute seeking reimbursement for the movers we had booked (based on PODS reassurances) was opened on June 9th. We were informed we would received the first email in "7 10 days." No email arrived. Additionally, follow-up emails dated 06/20/22, 06/30/22, 07/07/22, 07/16/22 and 07/23/22 all went unanswered. Finally, a letter sent recorded delivery to PODS dated 09/02/2022 did not receive a response.Order number *******, Dispute number *******.

  

  Business Response

  Date: 10/18/2022

  I am in receipt of your correspondence concerning PODS customer, ****************************   On October 18,  2022, contact to discuss the issue was initiated with ******************** in order to address his concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18231970
  
  I am rejecting this response as it is about to automatically time-out as "answered", when this is not the case. The most recent communication I have from the company is "the account review is in progress".
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/27/2022

  ******************* was provided a status update that the review was in progress with the hopes that an amicably resolution can be reached. 

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18231970
  
  I am rejecting this response because: no further update from Company, and this complaint is about to time out as answered when that is not the case. 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18231970
  
  I am rejecting this response because:

  Complaint: 18231970
  
  I am rejecting this response because: no further update from Company, and this complaint is about to time out as answered when that is not the case. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/07/2022

  ******************* has been offered a customer satisfaction credit refund in the hopes that the matter may be able to be resolved amicably.

• Initial Complaint

  Date:10/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS were never moved from ** to MO as org agreed in our contract 2021. When we were ready for our PODS to be delivered to our MO home told they were still in *********. **** ***** stated we had to pay 786 to have items moved from LA to MO paid given incident # for auto withdraw to stop (2333977)7/30 husband got phone call stated we had to pay ******* to have items moved from LA to MO. stated if we didn't pay, PODS would not be delivered to MO. We paid. We needed our furniture for our family During this time,PODS withdrew another 786 from our account. total withdrawl *****. 8/4- called to dispute the **** and additional 786,spoke to ***** stated no supervisor available, created notes for one to call me. No call back or email from anyone 8/7 @1:50 ****** stated we would get our money back, incident #******* allow **** business days, amount was to be **** plus the additional 786 they withdrew 2nd time. 8/14 spoke to *** in business solutions, told me still working on it, still active because we are requesting large amount, told couldn't speak to supervisors they are in meetings. 9/22 spoke to *****, resubmitted ticket to request refund and submitted a follow up request. CTR team would contact us after completed investigation 10/9 ***** gave #******* stated ******************** ext 245 is customer advocate, left her voicemail to call me with update, he stated she has 72 hrs to return call. He also sent email to her and her supervisor asking to call me 10/11 called for update, said she had till 10/13 to call.10/15 *****, reviewed file, still no call back updating my case or refund. He transferred me to ext **** and I left another message requesting my refund.

  

  Business Response

  Date: 10/24/2022

  I am in receipt of your correspondence concerning PODS customer, ************************   On October 24th, 2022, contact to discuss the issue was initiated with ******************** in order to address his concerns and work towards a resolution.  At this time, he has been advised to contact his Specialist directly so we may review and proceed accordingly. 

  Customer Answer

  Date: 11/01/2022

   
  Complaint: 18228083
  
  I am rejecting this response because:
  I have reached out both through email and phone call and have no other correspondence from PODS. I called/ emailed Oct 26 to ************************* and I called/emailed on Nov 1. My husband nor I have any updates in reference to our case ******* PODS claims number. 
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/11/2022

  I am in receipt of your correspondence concerning PODS customer, ************************   On November 11th, 2022, follow up was sent to Mr. and ********************* as the account review is still ongoing. At this time, we are pulling the calls referenced so we may review the information advised as the charge of $786.00 was for the containers to be delivered from the final storage facility to the customer's home. At this time, they have been advised to provide any further details should they have as we are working to resolve in the order received. 

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August, I contracted with PODS for a delivery. The contract form allows placement on the yard next to the home. We are replacing a driveway and need the *** to be off the driveway. We were quoted a delivery fee of $159 and a non paved surface placement of $35. Both plus tax. When the delivery came, the driver said they could not place on the lawn and left the *** in the middle of the drive. I was then charged an off site storage fee of $319 instead of the $159 quote. I contacted the company and was told the non paved fee would be refunded and the $159 fee would be honored and I would receive a refund of $208.65. A ticket #******* recording this was made. This has not been honored. A feel this was a bait and switch . The web site to schedule allows on yard placement and I called to confirm this prior to delivery. I want the refund as promised and the storage fee of $159 to be honored until the *** is returned. I would have used a different company had I known the policy regarding placement. My customer number for ********************** is *********. The quote was #*********. My PIN is ****. ***************************

  

  Business Response

  Date: 10/24/2022

  I am in receipt of your correspondence concerning PODS customer ****************************   On October 24th, 2022, contact to discuss the issue was initiated with **************** in order to address his concerns and work towards a resolution.  At this time, he has been advised to contact his Specialist directly so we may review and proceed accordingly. 

  Customer Answer

  Date: 11/01/2022

   
  Complaint: 18225903
  
  I am rejecting this response because:

  I have tried to reach the PODS resolution specialist on several occasions. How can I conclude this dispute?
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/09/2022

  I am in receipt of your correspondence concerning PODS customer ****************************  On November 9th, 2022, follow up was sent to **************** to confirm the findings of his account review. The difference in pricing referenced is related to ****************** container now being stored inside our storage facility rather than his initial address. As a gesture of goodwill, PODS has offered a credit or refund in the amount of $500 in attempt to resolve amicably. Should he choose to proceed, he has been advised to contact his specialist directly to confirm.   

  Customer Answer

  Date: 11/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18225903
  
  I am rejecting this response because:

  To follow up on my complaint. On nov23, I returned my release. I still have not received my reimbursement. 

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/15/2022

  I am in receipt of your correspondence concerning PODS customer ****************************  On December 15th, 2022, follow up was sent to **************** to confirm the return of his documentation.Unfortunately, it was returned without the internal report number being included which led to it being routed incorrectly. At this time, we have submitted the refund to our billing department for further processing. *************** has been advised he may expect to receive the refund within **** business days back to his primary card on file.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that he feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises,LLC considers this matter resolved.

  Customer Answer

  Date: 12/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  I returned the release form that they sent me. It should have included all necessary information. I believe this was inten to delay their payment. I will wait, impatiently, for another two weeks for the promised restitution 

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18225903
  
  I am rejecting this response because:

  I have tried to contact PODS again with no response. I was told on December 15,2022 to expect a refund that has not happened. That was 14 business days ago. They need additional prodding. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/18/2023

  I am in receipt of your correspondence concerning PODS customer ****************************  On January 17th, 2022, a follow-up was sent to **************** to provide the completed refund report number. As the initial request was incomplete, he may expect to receive the expedited refund within 5 7 business days.

  Customer Answer

  Date: 01/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thanks for your help and the BBB. After 4 months, I finally got my refund. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 19 one of the drivers that picks up the pod ran into my fence. Not stopping. Have called numerous times with no call or email back. All I the neighbors have ring doorbells and one also has a security camera. All I want is to be able to repair my brand new fence.

  

  Business Response

  Date: 10/21/2022

  
  I am in receipt of your correspondence concerning PODS customer  ******************************* On 10/17/2022 contact to discuss the issue was initiated with Ms. ************ in order to address concerns and work on a resolution.  
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that with Ms. ************  may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that with Ms. ************  experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

  Customer Answer

  Date: 10/24/2022

   
  Complaint: 18223192
  
  I am rejecting this response because:

  I want a resolution. I want my fence fixed.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 11/03/2022

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******************************* . A review of the issue that gave rise to this complaint is currently underway. We will continue to work with ***************** until the review is complete and will provide details and appropriate resolution accordingly. 

• Initial Complaint

  Date:10/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Pods after I sold my property. They delivered it behind the house without problem or complain. I have been tried to have it removed and shipped and several timed the say the grass is wet. The picture attached here was taken 4 days after the hurricane and you can see the grass dry. They keep charging me storage and no matter how many times I call, they still dont pick up stating the grass is wet. I proposed to bring another PODs and I will move the belongings to the new container but they want to charge me for two containers instead of exchanging the charges so I can move my belongings. They offer no solution other than me paying and they dont attempt to remove the Pods although you can see it is dry.

  

  Business Response

  Date: 10/24/2022

  I am in receipt of your correspondence concerning PODS customer ***************************. Account review confirms that on October 12th, 2022, the container in question was picked up successfully as requested. When she is ready to schedule the transit of her container or any other remaining services, she may reach out to PODS customer service to review the local calendars and proceed accordingly. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up for the PODS to utilize in relocating my household goods. The *** was delivered on time in addition to which I received a confirmation email and a text about drop off. The window was 06/24/22 from 1pm to 4pm. As expected it was delivered. It was subsequently picked up as the email and text message confirmed. I cant confirm exactly when as I had relocated. It was then dropped off at the new home and as stated again I received an email and a text. Then came the email with the window for final pickup. 07/23/22 0730AM to 1030AM. Strangely enough no text came in. It was a Saturday so I wasnt ****** concerned or paying attention. I was out of the house that day. When I arrived back home the *** was still there. So I called the receptionist on 07/23/22 and she admitted it was a scheduling error on their end and assured me it would be picked up soon and I wouldnt be billed. She also stated she reached out to the local PODs center for a new pickup time within the week. The week came and went and nothing happened. So I called again. Keep in mind it was blocking my ADA **** that leads to my house. Again I was assured that it was a mistake on their end and they would get it ASAP and again I wouldnt be billed. Nothing. For over a month I called. Eventually I quit calling. Then they started billing my credit card for a *** they wouldnt retrieve that was again, blocking access to my American with Disabilities ************** Nobody there has helped or returned the money that was taken from my account. Nor have they returned calls or emails. ********************************* reached out to me 1 time concerning my issue on 08/29/22 and I followed up with that person and have since to hear anything back. No one can explain why the *** was abandoned in my driveway for over a month when I called back the initial guy who asked me to screen shot him the Serial Number on the *** he was able to get it picked up. Still havent received a simple apology or the money credited to my account.

  

  Business Response

  Date: 10/13/2022

  I am in receipt of your correspondence concerning PODS customer, **********************  On October 13th,  2022, contact was initiated with ****************** providing information as to the refunded July 25th, 2022  monthly rental/contents protection fees  and offered ****************** a customer satisfaction credit refund on the redelivery fee in the hopes the matter may be able to be resolved amicably.  
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

  Customer Answer

  Date: 10/13/2022

   
  Complaint: 18198856
  
  I am rejecting this response because: this money was deducted from my account by pods without my consent. This was while the pod was just sitting in my driveway abandoned for well over a month. 
  
  Sincerely,
  
  *****

  

  Business Response

  Date: 10/18/2022

  We appreciate Mr. ******** concerns and have explained that the charges he requested be refunded were valid for the service provided.    In the spirit of goodwill, we continue to extend our offer to credit the redelivery fee of the container if ****************** so chooses to accept.   

  Customer Answer

  Date: 10/19/2022

   
  Complaint: 18198856
  
  I am rejecting this response because:
  The delivery fee was included in the initial payment. Picture attached. 
  I was not supposed to be charged beyond July 23, 2022.
  My rental was from June 24, 2022 to July 23,2022.

  Again I never requested anything longer than that date and the pod was cleaned and ready to be taken away. It just sat there after I called multiple times to inquire why it was still there. 
  

  You all failed to show up to get the pod. When I called I was assured it was a scheduling error on their (pods) end and I would not be billed. 
  

  When you started billing me in Aug, again I called and was told it was an error on your end and someone would reach out within 3 days. That never happened. 
  

  I just want my money that was fraudulently taken in Aug. I should not have been billed anything after July 23, 2020 when you abandoned your pod in my driveway for over a month and blocked my access to my ADA *********************** surely hope you dont rest all veterans this poor. 

  Sincerely,
  
  Don S

  

  Business Response

  Date: 11/01/2022

  We regret that the resolution offer was not in line with Mr. ******** expectations however, the offer is fair and reasonable based on the review of Mr. ******** claim.   We still extend the goodwill settlement offer should ****************** wish to accept.

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted pod early March and told the representative that I need to rent a container for storage for approximately 6 months, to be picked up at the home I was selling in Abington ** and to be stored at one of their locations in ********. They said no problem. They picked up my pod ( not without lots of issues on their part) and I was told it was being stored in ********. NOw I need my furniture delivered to my new home in ********* del. They now tell me they dont deliver to ********. And after five phone calls. Say I have to pay triple to have i5 delivered,

  

  Business Response

  Date: 10/13/2022

  I am in receipt of your correspondence concerning PODS customer,************************    Our PODS advocate had already been in communication with **************** addressing her concerns.   **************** was provided a customer satisfaction credit refund and we were also able to accommodate her request for an extended delivery to her new address.    PODS considers that the matter has been resolved amicably.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that **************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.