Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  Pods

  601 NW Mercantile Pl Port Saint Lucie, FL 34986-2258

• 

  PODS Moving & Storage

  6718 W. Plank Rd. Peoria, IL 61604

• 

  PODS Moving & Storage

  11891 Amedicus Ln, Unit B Fort Myers, FL 33907

  
• 

  PODS Moving & Storage

  16260 Airport Park Dr STE 115 Fort Myers, FL 33913-9401

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered two pods for our **************, ** address in August 2022. The pods were to be stored In the immediate area. We were never asked where the final destination would be. So I called to have them delivered and was told it would be $158 a pod to ***** ******* and that it would take a 5 to 7 day lead time. In the next few days I called to have them delivered and was then told that they were not at the right station and that they would have to be moved to the tune of ****+ dollars. Of course I was very upset and so they told me they were opening a dispute because I was given the incorrect information. We were assigned to a Pods employee and on September 24, 2022 we received an email saying that he was working on a resolution and that it would take more than two or three days. Well in the meantime we were charged another 700+ dollars for an additional month of storage and that 700 and some odd dollars is coming up again very quickly. I have tried to contact this man **** and *** left messages at least three times to which there have been no written or verbal response. I have made at least four phone calls and spoken to different employees in ********* or wherever the outsource is and they have told me that I would be receiving a call back within 24 to 48 hours which has never happened! I need my pods We need a resolution We would never recommend pods again to anyone. This has been an absolute nightmare ! I would like for them to do the right thing deliver the pods for $158 each and not charge me for any more storage while they are trying to figure this out. I dont believe that anyone is actually working on it! Please advise.as I have tried to find a number for corporate here in ***************** and have failed!

  

  Business Response

  Date: 10/28/2022

  I am in receipt of your correspondence concerning PODS customer, ************************   On October 28th,  2022, contact to discuss the issue was initiated with *********************** in order to address concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *********************** may have endured.  PODS Enterprises, LLC prides itself on its quality customer service and we regret that *********************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved with pods moving company, in Dec 2021 from **** to CA, I tried to reach out to the company many times for weight tickets that i was charged for my move. The weight tickets included, pod empty, pod full in **** and pod full in CA. I am trying to get the weight tickets to get a refund from the military for my move. I tried many times to connect with pods, talked to about 10 different people about this matter and nothing has came from it. I've tried over the last two months. No one has gotten back to me, emailed me or called me about this matter and has it was going to fix it. I was charger over 164 dollars for weight tickets that i never got. If they dont have the weight tickets or they cant find them all i need is a email saying that for my move refund but they will not even do that for me.

  

  Business Response

  Date: 11/07/2022

  I am in receipt of your correspondence concerning PODS customer ************************   On November 7th, 2022, contact to discuss the issue was initiated with ************** in order to address her concerns and work on a resolution.  At this time, she has been advised to reach her Specialist directly so we may proceed accordingly.  

• Initial Complaint

  Date:10/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Pods in July to set up a military move from ******** to **********. I gave up front the timeline I was expecting for delivery and was told that it would not be an issue and I could even adjust the delivery or number of Pods. I eventually did increase the number of Pods and request specific delivery dates. I was told that my dates were submitted and would not be an issue. I called a second time about potentially moving the dates up, but was told that the dates I had (Aug 23, 24, and 25) were the soonest I could receive delivery, but was assured those dates were recorded. On August 18th, I contacted Pods for an update and was notified that there had been an error, and now my first delivery would not be until August 31st. I didnt end up receiving my second and third containers until September 8th and 9th. During this time, I was in contact with Pods ***************** who dragged their feet to help me, but eventually offered $1500 refund of the over $11,000 I had spent. I countered that over $500 of my costs were Pods rental fees I only incurred because of their mistake. If they refunded the $500 in addition to the $1500, I would consider it settled. I have not heard back from any of the people I contacted after multiple attempts. The errors in delivering my Pods were regrettable, but the customer service has been abysmal. At this point I feel owed an even greater sum due to the time and effort Ive had to put into dealing with this.

  

  Business Response

  Date: 11/10/2022

  I am in receipt of your correspondence concerning PODS customer *****************************. Account review confirms that Ms. ********* request for additional compensation was granted and she accepted the final offer as resolution on October 28th, 2022. At this time, we have requested the processing of the refund to be expedited accordingly.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************** may have endured.   PODS Enterprises,LLC prides itself on its quality customer service and we regret that she experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.

• Initial Complaint

  Date:10/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 2022 I moved across the country from ** to CA. I used PODS. After spending **** dollars they could not deliver the pod, even after checking the address in the original cal, and noted that they called for a second location. They never contacted me about a secondary location. I ended up having to pay an additional moving service to unload and move the contents of my pod to my home. Since then I have been calling and emailing to try and resolve this. Only now have they "officially closed" the matter on their end based only on the notes from the delivery driver. I don't even want a settlement of the entire cost of the move, just a refund from the company. They pride themselves in good customer service but it's been absolutely terrible through this entire thing.

  

  Business Response

  Date: 10/28/2022

  I am in receipt of your correspondence concerning PODS customer, **********************  On October 27th,  2022, contact to discuss the issue was initiated with ********************* in order to address concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ********************* may have endured.  PODS Enterprises, LLC prides itself on its quality customer service and we regret that ********************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had hired PODs to deliver a storage container to my driveway on August 25, 2022. Their driver arrived and refused to deliver the container saying it was impossible to deliver to my address. He said he would cancel and I would not be charged. That afternoon I hired a wonderful local business to deliver a storage unit to my driveway. They delivered the next morning 8/26/22. While I was away at work PODs delivered a storage container to my driveway without my knowledge even though I was informed that my order was cancelled. The driver blocked the city sidewalk as they dropped the *** behind the other companies storage container in the driveway. I called customer service to inform them what happened, ask for it to be removed and to make sure I wasnt charged. I asked for a manager. They called the local facility to try and get them to pick it up asap rather than the following Tuesday 8/30 which was the earliest they could schedule a removal. I was told the process for a refund would take 3 weeks. No notes were made on my account about this call and the conversation. I called to follow up on the refund on 9/23 and spoke with ***** She took notes and initiated a return, and noted there was nothing noted on my account from the original August conversations I had with their team member.She said it might take 2-3 weeks but I should see communications from the person who picks up the ticket. No updates happened. I called again on October 22 2022. I was on with customer service who said the ticket was accepted and that person had done nothing on it for ~30 days. They transferred me to that person which went to voice mail. I began leaving a message and was cut off. I called back and said I dont want to be transferred. They put me on what they said was a brief hold which was them transferring me to the same representatives voice mail. I called back a third time and got June again. **** said there is no escalation policy for me to get resolution after 60 days of waiting.

  

  Business Response

  Date: 10/28/2022

  I am in receipt of your correspondence concerning PODS customer, ********************************   On October 27th,  2022, contact to discuss the issue was initiated with ****************** in order to address her concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 11/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped my belongings from **** ****** area with pods and stored them for about two months. I was told my pod would be stored in a climate controlled warehouse in *****. It turns out it was stored in ********* ******** which turned out to be a broken down warehouse with no power And from what the driver told me has a leaking roof. I've tried numerous times to contact contact pods and speak to a supervisor no one will call me back or discuss the issue. All my stuff smells like mildew I had to throw in a mattress a wool area 9x12 rug and multiple items. I feel that they did not provide the service that I paid for and would like my storage fees refunded at the very least. I am surprised that a business of the size would conduct themselves in such a manner and that a business license would be granted to such a dilapidated building. These are my personal possessions that mean a lot to me if I did not care about them I would have left them behind but I brought them with me because I wanted them.

  

  Business Response

  Date: 10/25/2022

  I am in receipt of your correspondence concerning PODS customer, ****************************  On October 25th,  2022, contact to discuss the issue was initiated with ******************** in order to address her concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:10/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2022, I was charged $598.26 by PODS. I called about this charge and no one from the company could tell me what it was for and assured me I would get a full refund. I sent them proof from my bank that the money was taken after they tried to tell me it was a split withdrawal. The statements I sent (attached) prove that I was charged a full amount and THEN was charged the additional $598.26. I have spoken to too many PODS reps to count about this and I am currently with my 3rd resolution specialist. No one ever responds to emails or voicemails and I keep getting transferred to a new "specialist" and get the same lack of response. The money was taken in June 2022 and it is now mid Oct 2022 and I am still fighting for my refund. This is by a mile the WORST customer service I have ever received from ANY company. I think they hope I will give up and go away and they can keep my money, that will not happen. I am expecting a full refund of $598.26 immediately. I really hope you guys can help with this den of thieves and terrible customer service.

  

  Business Response

  Date: 11/10/2022

  I am in receipt of your correspondence concerning PODS customer ***********************. As our **************************** has been unable to locate any duplicate charges, we have opened a callback request for a billing specialist to reach **************** directly. He will need to supply bank statements for further review as the documentation submitted to the BBB directly would not suffice. He may expect to receive a callback within 48 business hours to discuss. 

• Initial Complaint

  Date:10/22/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a storage container through PODs, and their sales team intentionally misled me into ordering a container that was too small to fit all of my belongings. I expressed doubt and listed all the items I would be storing, but they still thought a smaller container would be fine. Finally, after my movers and I failed to fit my belongings into the *** on August 21st, **************** agreed to swap out the 8 foot container for a 16 foot container on the following day. Because this would delay my road trip, they offered to cover the cost of the new movers I would have to schedule. I asked if they could schedule these movers themselves, but they said that would not be possible. PODs also asked me to schedule movers as early as possible in the morning so that we could unload all my items from the old *** into the new one in one fell swoop; the driver would have to standby and wait since my order was out-of-state and the pickup had already been paid for and scheduled for that day (8/22). I would not have scheduled movers otherwise, because I didn't (and don't) have the budget for this type of expense.In the end, I paid the new movers (booked through ****) $1,162 out of pocket, and I have yet to be paid back. It has been two months. For more details, please see the *** attached where I break down the events in further detail. I've also attached a *** of the email correspondence I've shared with PODs, as well as a copy of the receipt detailing the costs I paid out to my movers.

  

  Business Response

  Date: 11/04/2022

  I am in receipt of your correspondence concerning PODS customer *************************. On November ********, contact to discuss the issue was initiated with ****************** in order to address his concerns and review them accordingly. He has been advised to contact his Specialist directly with any further questions or concerns in the meantime

  Customer Answer

  Date: 11/16/2022

   
  Complaint: 18300070
  
  I am rejecting this response because:

  I reached out to the PODs representative as instructed on Saturday November 5th outlining the incident once more and explaining my desired resolution once more, but I still have yet to hear back from them or receive any reimbursement.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/02/2022

  I am in receipt of your correspondence concerning PODS customer *************************. On December 2nd, 2022, follow up was sent to ****************** to request further details regarding the claim of promised compensation. Once received, we can proceed with expediting the final call reviews. At this time, he has been directed to follow up with his Specialist directly to move forward with the remaining review. 

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18300070
  
  I am rejecting this response because: 

  I still have yet to receive any form of resolution from PODs. Instead, they are questioning my claims without even looking into the matter on their end. Please see the attached emails for further context. 

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/21/2022

  I am in receipt of your correspondence concerning PODS customer *************************. As ****************** couldn't provide specifics as requested in an effort to expedite the call reviews, we are currently working to review the findings and position of the previous agent. Upon return from the holiday, PODS will finalize the review and reach out to ****************** accordingly. Should he have any further questions or details to provide, he may reach the specialist directly. 

  Customer Answer

  Date: 12/24/2022

   
  Complaint: 18300070
  
  I am rejecting this response because:

   

  I still have received no communication from PODs. They claim here I did not submit more "specific evidence," but this is far from the truth. PODs is conveniently only looking through phone calls I had with them before the incident took place, so of course there would be no mention of the resolution they promised this early on in our communications. All they need to do is listen to any of the other calls where we discussed the issue. Each of their customer service reps guaranteed ********************** would pay for my movers given their mistake and their dishonesty, so I'm not sure what's taking so long besides the fact that they clearly haven't looked into my claim and are now hoping I forget about the $1k+ they owe me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Things started out great at first! We ordered two PODS ( 16ft and 8 ft) in ************** and move *****. After filling both PODS we realized we needed a third one. Gentleman I spoke with was every helpful and guarantee that the price on the third would be the same charges as on the first POD.. All seemed well until three weeks after moving we found out that the third POD was never shipped to ***** and to ************** they told me it would be $2800 ( that is not the agreement of $1900 ) The woman I was talking to was Very rude, so I guess the review department and someone would contact me within 3 to 5 days! That was on June 16th, I didn't hear from anyone until June 25th from a ****************** ( email ). So I waited- on July 7th, July 25, and Aug 8th I emailed and called her for an update with NO RESPONSE!! Each time I would call the customer line I would get the run around that I had to speak to ******************!! Finally I get a genic email from her in Sept 7th- for me to be patient and she needed more time to review ( almost 3 months to review?? ) So on Sept 20th and Oct 10th I emailed her again with NO RESPONSE!!! Totally Unacceptable!!! I called customer service ( Oct 11th ) again to speak to a manager and get a new claims person that was like pulling teeth but was agreed and spoke to ***** ( manager- have his badge #) and I thought it would be straighten out in 48 hrs!! NO call back, Oct 14th call again and was told that someone will call me back that afternoon but around 4:50, I get an email from ****************** telling me she would have it resolved and call the following week ( which she was suppose to be taking off my claim ?) Well it's Thursday Oct 20th of the next week and have not heard anyone!!! Plus with all the I have be charged a monthly fee for this PODS sitting in **************. Other ones have been emptied but I was charge a Whole month fee for the last one we emptied cause it was unable to be picked up one day after the due date ( scheduling ) Not Happy!

  

  Business Response

  Date: 10/25/2022

  I am in receipt of your correspondence concerning PODS customer, ********************  On October 25th, 2022, contact to discuss the issue was initiated with ************** in order to address her concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Utilized PODS for military move, PODS lost weight tickets necessary for military to cover the cost of shipping household goods. Requested weight tickets and was ignored for over a month by assigned rep. ****** that I needed weight tickets by 4/11/22 in order to have move covered by military. Did not receive them until 4/14/22. Requested PODS pay for transit and delivery fee as they lost our weight tickets and prevented military reimbursement. PODS is currently requiring a military form and denying reimbursement. Cannot provide military form because it could not be submitted without the weight tickets.

  

  Business Response

  Date: 11/02/2022

  I am in receipt of your correspondence concerning PODS customer ************************** As ********************** provided the tickets to ************** as confirmed, we would need a denial letter from her military transportation management to confirm the denial details. She has been in touch with a PODS specialist who offered a discount for the transit as a gesture of goodwill in which she denied. As the transit fee is a valid charge, PODS will not be waiving the fee in its entirety. Should she choose to provide the documentation needed to move forward, PODS will reopen her report and review accordingly.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************** may have endured.   PODS Enterprises,LLC prides itself on its quality customer service and we regret that she experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter closed.

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18253287
  
  I am rejecting this response because:
  As you can see in my response to ******************, we were unable to even submit the requested form as it is required to be submitted with the weight tickets. In my numerous emails and calls, I made it clear that we needed the weight tickets by April 11, 2022 before my husband had finalized his out process from that base. We did not receive them until April 14, 2022. At this point my husband had already left this base. The letter would have had to come from that base, which our current base confirmed. PODS misplacing and then failing to produce our weight tickets in a timely manner resulted in our inability to provide the form and denial letter they are requiring to pay for transit. I have yet to get a response to the above email, something that has frequently happened with this customer service agent. I have spent many hours on the phone with other agents trying to get in contact with her as you can see if you look up my account. 
  Again, I find it disappointing that a company who advertises to be military friendly is clearly not and is also taking advantage of military families for profit. 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/12/2022

  I am in receipt of your correspondence concerning PODS customer *************************. In the event a military customer informs ********************** they are unable to move forward with their reimbursement process, PODS does require the denial letter from the ******************************** directly. In our experience working with the military, servicemen are able to obtain the letter even when they are not actively on base. She or her husband, may contact that bases TMO directly to request the form needed. Should she decline to provide, her assigned specialist has presented a discount for the overall services in attempt to resolve amicably should she choose to accept. However, PODS position remains unchanged as we are unable to ***** her request without the required documentation.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************** may have endured.   PODS Enterprises,LLC prides itself on its quality customer service and we regret that she experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter closed.