Complaints
This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,563 total complaints in the last 3 years.
- 395 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The *** was Payed for ******** We ordered a pick-up they called the night before and confirmed the arrival window. They never showed up or called. We figured they would come some time. I was never billed further and indeed I received a survey as-if it had been picked up. Well June and July go by and still no pick-up. I called and spoke to a nice gentlemen who advised they come. No phone call and again no pick-up. This is frustrating as we are wanting to build a garage and now it is too late in the season. Costing me money with my contractor. All of this as the *** is on my driveway right in front of where the garage is to be built. I have emailed all of the senior executives. The pod is still here taking up my Drive and usable space. A nightmare.
Business Response
Date: 11/12/2022
I am in receipt of your correspondence concerning PODS customer ***********************. On November 3rd, 2022, contact to discuss the issue was initiated with *************** in order to address his concerns and work on a resolution. At this time, he has been advised to contact his Specialist directly to proceed accordingly.Initial Complaint
Date:10/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I have stored all of my home possessions with PODS since I sold my house in ************, ** in April of 2018. Since then I have paid about $200 per month to store my home. As of August 2022, I secured an apt in ********, ** and it has been nothing but a trial trying to get my things from PODS. Originally the *** was supposed to be delivered Sept 19th 2022 or Sept 20th 2022, I apologize I can't remember. The person I spoke with on the phone said they had to enter the order "manually" and that's why it would not show up on my account. I had family come in from out of town, took time off of work, made calls on company time, inconvenienced neighbors, and my *** was never delivered. I made no less than 5 calls on the day of delivery, all of which I was promised that the *** would be delivered by 6:30PM and it never showed up. They couldn't even confirm where my belongings were. I demanaded to receive a call from a supervisor or someone else higher up to explain what happened first thing in the morning which I was promised. I never received a call. I called the day after and filed two different pricing dispute claims #******* & #******* as they charged me over 1K to ship my belongings that per the agent I spoke with let me know that after all of those calls for delivery the *** had never left the Shenandoah Valley location. I have yet to receive a call regarding these disputes and have been put through the wringer with this company. My *** was finally delivered in Sept 2022 and I was able to get my things. I have paid thousands and thousands of dollars to this company to be treated so poorly, lied to, and lose time, energy, money, work time, family time, etc. And they have never bothered to call me to solve the pricing disputes on top of them raising the rent of my *** without ever disclosing that fact. My last rent payment was almost $100 more than it had been, Any help that you can provide would be so appreciated, please let me know if you need any further info.Business Response
Date: 11/01/2022
I am in receipt of your correspondence concerning PODS customer, ******************************** On November 1st, 2022, contact to discuss the issue was initiated with **************** in order to address her concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that **************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Initial Complaint
Date:10/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We ordered our Pod to move from ************ to **********. We have had a terrible time with this company. First, they delivered the Pod, but did not call us when it arrived. They dropped it off down the street ignoring our instructions, making it extremely inconvenient and exhausting to move. The location we requested met all qualifications listed on the website to deliver the pod. We called three different times to ask them to move it closer, but we were left on hold for over an hour all three times. When we did speak to someone, the solution they offered was to move it next week. However, it was scheduled to be picked-up the next day. The last time, we asked to speak with a manager but the representative refused. Upon delivery of the pod to ********** it was a day later than scheduled, and they moved our pick-up last minute by three days. This is also extremely inconvenient since we needed to receive permission from our HOA to have the Pod parked in a certain area for a certain amount of time. This ordeal with pods has caused us nothing but stress and they have absolutely horrible customer service.Business Response
Date: 11/11/2022
I am in receipt of your correspondence concerning PODS customer ****************************** On November 11th, 2022, contact to discuss the issue was initiated with ******************** in order to address his concerns and work on a resolution. He has been advised to contact his Specialist directly in order to proceed with the review accordingly.Initial Complaint
Date:10/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In September 2022 PODS picked up all my belongings, packed in two of their containers each ******************************************************* I filed with them the form that was needed; that I inspected my belongings and are free of Gypsy Moth and or their eggs. PODS advised me two times that the form was received and is in good order. My belongings did not arrive October 21 nor on October 25, 2022. When I called them I was informed they never shipped because they have no Gypsy Moth Form filled out from me. WHY was I told previously they received the form each time and it was in good order? WHY was I informed the containers are still in *******? Their warehouse in CA never received them; and so cannot bring them to me. The original warehouse of PODS never shipped. Its still in *******. I believe they want my money as well as a motive to charge me storage for a month. I think their lies only prove their motive to bill me; even the final bill of delivery charged on each POD. Yet never did they deliver my belongings. I do not recommend this company and I advised my bank to WITHHOLD payments. If they mishandle the containers causing damage to my shipment I will hold them responsible. All consumers need to be advised against this kind of misrepresentation. The last hurricane recently in the ** area of ******* cannot be blamed. In fact, they never should claim they shipped. Any honest reply is appreciated. Im very inconvenienced by them. This is an outrageous disgrace. PODS needs to be accountable in this matter! If they want to be paid they can deliver my furnishings in good order.Business Response
Date: 11/01/2022
I am in receipt of your correspondence concerning PODS customer, ********************************** On November 1st, 2022, contact to discuss the issue was initiated with ********************** in order to address his concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ********************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ********************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Initial Complaint
Date:10/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My PODS unit was scheduled for delivery for Thurs, Oct 20. When I scheduled the delivery via phone, I informed the PODS worker that I wanted the unit place on the street, not on the driveway. After scheduling, I also went on the PODS website and filled out the optional diagram/info for placing the unit -- again, specifying that the unit should be placed on the street. I was informed that I would be contacted by the PODS driver before the unit was dropped off. On Thurs, Oct 20, the delivery window given to me of 11:45am-2:45pm passed and I had not heard anything. I received an email stating my order had been updated. The link/website would not open so I called PODS to check on the unit, and was told there was a delay and my unit would be delivered by 7pm. Again, the PODS worker told me I would receive a call from the driver before his arrival. Around 6:45pm I saw that the unit was placed on my driveway instead of the street. And yes, I did make sure that the street was clear all day for the unit to be placed there. Moreover, I did not receive a phone call from the driver. I immediately called PODS, discussed all of the above, and was informed that the earliest I could have the unit moved to the street would be Tuesday.This is a larger issue because this is a new construction home and my driveway pavers were just laid -- we were not to have any heavy weight placed on the pavers as this would cause quite expensive damage to repair. I informed the PODS worker of this, and was instructed to call 8am the next (Friday) morning to see if someone could be sent out that day to move my unit.I called on Friday, reviewed the above, and was told they could not reach anyone at the local distribution center but they left a message with them to contact me. I also asked for the supervisor/manager to call me and was told he/she would do so by noon. I did not receive a call. I called PODS on Saturday, repeated the above, still haven't heard from anyone. Disappointing service.Business Response
Date: 11/12/2022
I am in receipt of your correspondence concerning PODS customer *************************. On November 12th, 2022, contact to discuss the issue was initiated with ************** in order to address his concerns and work on a resolution. He has been advised to contact his specialist directly in order to proceed with review.Customer Answer
Date: 11/14/2022
Complaint: 18327699
I am rejecting this response because:PODS has contacted me and I replied to their email with the requested
information. I am awaiting follow up from PODS
Sincerely,
*************************Business Response
Date: 12/06/2022
I am in receipt of your correspondence concerning PODS customer *************************. On December 5th, 2022, follow up was sent to ************** where a gesture of goodwill was offered in attempt to resolve amicably. He has been advised to follow up with his specialist directly in order to proceed with the offer should he choose to accept.Customer Answer
Date: 12/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that the PROPOSED resolution is satisfactory to me. I have informed PODS that I accept their proposal, and am awaiting response/follow through.
Sincerely,
*************************Customer Answer
Date: 02/15/2023
Complaint: 18327699
I am rejecting this response because:I wanted to follow up on this complaint. Two months ago, PODS reached out and stated they would provide a partial refund. I accepted, however since then have not received any reply to follow *** nor have I received the refund. Please help!
Sincerely,
*************************Business Response
Date: 03/01/2023
I am in receipt of your correspondence concerning PODS customer, *************************. On 3/1/2023, a ********************** representative reached out to ************** to confirm that the refund has been processed. be returned to the credit card on file. Please allow 3 5 business days for receipt.Customer Answer
Date: 03/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:10/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed a PODS order for 2 containers for a local move. The PODS containers were delivered at the end of August 2022 without any issues. When the PODS were scheduled to be picked up on 9-1-2022, on e of the PODS drivers damaged my driveway with their truck and PODSzilla life. The driver apologized for damaging the driveway and recommended to contact PODS ****************** for resolution. The driver recommended that I take pictures to show the damage. I placed a PODS Claim # ******* on 9-1-2022 and was told by the PODS **************** someone from Claims would be in contact within 72 hours. 9-12-2022 I get an email from ************************* at PODS referencing a different claim # (DNC-00004619) that I was given originally. It stated the claim was on 9-12-2022. I sent a response via email as the telephone number ************ that was provided by PODS goes to a voicemail that no one answers or calls you back on, the email I sent on 9-12-2022 provided the pictures and information that occurred with the PODS driver causing the damage. Received an email on 9-13-2022 from ************************* stating they are denying the claim and gave no additional reason or ability to contact for discussion. I made over 6 follow up calls to ************************* with no response and contacted PODS customer service multiple times for help which they tried to contact ************************* also with no response. PODS customer service also tried to open a new claim # (*******) to get this claim processed and escalated it on 10-6-2022 and 10-26-2022 with PODS customer service management. The issue is still not resolved and after multiple escalation attempts from PODS customer service to ************************* I received the following information on 10-26-2022 from *************************, "I appreciate that your requesting to speak with someone else. Unfortunately, the PODS claims process doesn't work in this way that your suggesting. I represent the office of the executives here at PODS and speak on their behalf." Claim still not paidBusiness Response
Date: 11/08/2022
RE: ******************* (164001080)
Complaint #: 18327172
Dear ****************:
I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,*******************. On 11/04/2022, a ********************** representative and Customer reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim. We are currently awaiting return of the documentation to enable the credit and once returned, the refund will be completed,satisfactorily resolving the issue.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************* may have endured. PODS Enterprises, LLC prides itself of its quality customer service and I regret that ******************* feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Business Response
Date: 11/08/2022
I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *******************. On 11/04/2022, a ********************** representative and Customer reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************* may have endured. PODS Enterprises, LLC prides itself of its quality customer service and I regret that ******************* feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
Customer Answer
Date: 11/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:10/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I originally ordered a 16 ft container to be delivered on Friday, 14 Oct and a 8 ft container to be delivered on Monday, 17 Oct. On Saturday 15 Oct I helped my son-in-law to load the 16 ft container and we realized we probably needed a 16 ft container instead of a 8 ft. I called the *** customer service and made the change. We also confirmed pick up of both containers on Wednesday 19 Oct for delivery on Tuesday 25 Oct. The 16ft container was delivered on Monday, 17 Oct as requested. On Wednesday 19 Oct, PODS delivered another 16 ft container and did not picked one 16 ft container up. This left an empty and full container in the driveway. I called customer service 5 times that day and did not get anyone that could help resolve the issue. Not only did they have the pick *** wrong they thought they delivered a 8 ft container on Monday. I called the driver and he gave me his supervisors number. I called a gentleman name ****** and he was able to pick up one container on Thursday and one on Friday. The container on Friday was an issue because the people that bought the house were trying to move in on Friday. But again ****** made this happen, I called so many times to customer support and could never get anyone to understand the situation or resolve it. Both containers were supposed to be delivered Tuesday 25 Oct and only one container was delivered, my daughter has two babies and they do not have all their house hold items. It is not the 28th of October and the other full container is still in Savanah and my daughter is without her household items. I cannot get anyone to confirm if the other container (114117BX) is in route or when it will be delivered. Again I called customer support and we put on old forever and I am not sure the representative understood the situation. I think you are using offshore support and they do not seem like they understand English because they have to ask you several times what you said to understand you. AtBusiness Response
Date: 10/31/2022
I am in receipt of your correspondence concerning PODS customer, **************************** On October 31st, 2022, contact to discuss the issue was initiated with ****************** in order to address his concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Customer Answer
Date: 11/17/2022
Complaint: 18324718
I am rejecting this response because:I never received any contact from PODS. They are horrible.
Sincerely,
***************************Business Response
Date: 11/21/2022
Several attempts were made to reach ****************** which resulted in our PODS advocate being able to receive additional information from ****************** about his claim. The account review is currently underway in the hopes that an amicably resolution may be able to be attained.Initial Complaint
Date:10/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a small pod around the end of July (25th/26th) for storage of some of my stuff. I was specifically quoted a pickup fee and then after that, a monthly fee of $249. I was told that would be my monthly fee. August 25th rolled around and I was charged $389. I have absolutely NO idea where that number came from. I called to contest the charge and opened a dispute. Around 2 weeks later, no resolution despite being sent an email that things were in review. I was also charged $100 for no apparent reason in September as well. I got back on the phone with someone who said the charges seemed high and strange, and I was told it would be escalated into a team that will break down every single charge and ensure things were done properly. 4 weeks later, no email or call back. I did receive an email stating things were in review and processing, which I did not think warranted a response. Another 4 weeks later I called again to learn the ticket was CLOSED because they didn't hear back from me. What more was I supposed to say? I simply need my monthly fee to be the original $249 that I was quoted. There is nothing else to discuss.I did not have any extra fees. I simply needed my ORIGINAL price guaranteed. I re-opened the ticket and was sent another email saying something similar (things are in review and may take time), and that ************************* (the one who originally opened my ticket) would continue taking care of things. It has been a week and I have YET to hear back. It has been 2 months of crickets from Pods. I will NOT accept being charged WELL OVER $100 over the quoted price, and not being contacted back. I received no phone calls, only that ONE email of which there was no prompt for me to respond to! Then the ticket was closed for not hearing back from me? That is ridiculous. I need the $100 refunded back to my account, as well as the $420 I am now owed in excess fees ($389 paid amount-$249 quoted amount x 3 months).Business Response
Date: 11/10/2022
I am in receipt of your correspondence concerning PODS customer ***************************. Due to the delay in handling of his previous report, a reassignment has been completed in attempt to expedite the review. On November 9th, 2022,contact to discuss the issue was initiated with ****************** in order to address his concerns and work on a resolution. He has been advised to contact the newly assigned specialist directly so we may proceed accordingly.Initial Complaint
Date:10/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My family had a couple of problems with Pods during our recent move. First, on the day the pod was supposed to arrive, we were given a 5 hour window. After 5 hours came and went with NO communication from the company, we called and got nothing but apologies. Meanwhile, we were in our new home with none of our stuff! They finally arrived 2 hours later. After this we were very upset and were promised a $100 refund. (Which we actually received, a few more than the promised 10 days later). The next issue was, we arranged the time to have the pod picked back up, and that day came and went, so did the next day. We had to call and fuss with them again, and listen to apologies but no solution. It was very inconvenient to have the pod blocking our garage for 2 extra days. Eventually they agreed to another $100 refund, and we are still waiting on it a month and a half later! They keep saying it was issued, but my financial institution says they do not see it (I paid with my cash app card) This is the incident number *******. Its very frustrating that they arent even bothering to be in communication about this refund. That actually seems to be the main problem in general, they dont proactively communicate when they arent able to do what they say they will do.Business Response
Date: 11/09/2022
I am in receipt of your correspondence concerning PODS customer ********************** Account review confirms that the refunds in question were processed successfully and no further adjustments are due. At this time, PODS recommends ************ to contact her financial institution directly to check on the delay in the release of the refunds provided.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************ may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that she feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter closed.Initial Complaint
Date:10/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made the mistake of doing business with the PODS Moving and Storage company starting on August 18, 2022. They said they couldn't deliver my *** containing all of my items from my home to my new home. If they would have waited for communication from me, all of this could have been avoided. They proceeded to take my items in the *** 2 hours away from my home and charge me $427 to do so. Then, they put a lock on the *** and didn't provide a key and told me I would have to "saw it off". They charged me $389 afterwards for 'storage' which never should have happened in the first place. Then, they refused to remove my payment method from their website. I'm planning to dispute these charges with my bank, but they're erroneous and outrageous. I feel like I've totally been scammed and they just charge my payment method whenever they feel like it. I was told by one representative via chat that the charges for $389 and $239 had been "voided" then told no they actually hadn't afterwards. I have chat transcripts from these conversations. I want a refund in the amount of $628.00 and I want my payment method removed from their website immediately. This has been the absolute worst customer experience I've ever had and I've been cheated out of several hundred dollars. Also, we weren't able to receive our items for several weeks and literally had no beds to sleep on, including my 9 year old child. It's outrageous.Business Response
Date: 10/31/2022
I am in receipt of your correspondence concerning PODS customer, ****************************** On October 31st, 2022, contact to discuss the issue was initiated with **************** in order to address her concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that **************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Customer Answer
Date: 11/01/2022
Complaint: 18324038
I am rejecting this response because there is no actual resolution or refund offered. Theyre just apologizing and not offering any resolutions.
Sincerely,
*****************************Business Response
Date: 11/07/2022
Our PODS advocate has attempted to follow up with **************** as the claim had been previously reviewed and the findings provided to ***************** We currently await ****************' response.
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