Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  8701 Fleet Service Dr Raleigh, NC 27617-4801

• 

  Pods

  2118 Commerce Dr Cayce, SC 29033-1525

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  
• 

  PODS Moving & Storage

  1871 Massaro Blvd Tampa, FL 33619-3013

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The pod was promised to be delivered to ********* on September 9th. When I did not hear anything about the delivery window I called Thursday September 8yh in the evening and was told to call back in the morning, I was informed that there was no delivery scheduled because the pod was at a distribution center too far from ************* would need to be shipped to a closer location and then shipped to my address from there. This was supposed to cost another $1,352.95 and the earliest delivery would be September 19th. Alternatively it could be delivered to my mothers address in ************ which was within the delivery range of the distribution center where the pod was located. The earliest delivery for that was September 14th. It turned out that the pod was delivered to my mothers address the next day, Saturday, which of course was good only that I didn't know about that beforehand. I drove back to ************, rented a van, loaded my things from the pod to the van, drove out to ********* the next day to unload and came back to ************ to return the van. I was charged a $159 delivery fee, $100 was returned for that later on. I am asking to be reimbursed for the van rental $196, gas $44 and the remaining $59 re-delivery fee. A dispute was filed with a reference number *******, I was supposed to be contacted with ***** hrs. Nothing happened. I called numerous other times was connected to two different people ***************** and ************************* that are supposedly handling my claim, I sent emails, left messages to no avail.

  

  Business Response

  Date: 11/11/2022

  I am in receipt of your correspondence concerning PODS customer, ************************    On November 11th,  2022, contact to discuss the issue was initiated with ************** in order to address her concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 11/17/2022

   
  Complaint: 18381384
  
  I am rejecting this response because:
  The business has not maintained contact with me since their initial message on 11.12. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/18/2022

  We were able to accommodate Ms. ****** settlement request.   PODS considers that the matter has been resolved amicably.
  

• Initial Complaint

  Date:11/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Pods to move at the end of August- the Pod was delivered it back to us on September 2nd and picked up on September 6th. When the pickup driver came, the machine they use to get the pod from the driveway damaged my driveway border and the end of the driveway because it was placed too close to the edge when they delivered it. The driver took photos and told us to submit a claim, I did this and received one email from ******************* asking for info and photos, I sent this in on Sept 12th and I have never heard back. I have called pods 3 times and have been told someone would get back to me in 48 hours, but no calls, no email nothing, When I try to reach ******************* by phone his phone used to go right to voicemail, but now it is disconnected. I cannot get anyone to even respond. My driveway is so damaged at the base of the driveway that the pavers are now falling into the road. I have to get this fixed before it starts snowing. Please help. My claim # is PRO-********.

  

  Business Response

  Date: 11/11/2022

  I am in receipt of your correspondence concerning PODS customer ***************************.  On November 11th, 2022 contact to discuss the issue was initiated with **************** in order to address her concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************** may have endured.   PODS Enterprises,LLC prides itself on its quality customer service and we regret that **************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pod didnt show up on the days it was supposed to be delivered. Live out state of where the pod is being delivered because I moved. **************** said I would be get reimbursed for my flights And my flight having to fly back to fill my pod . This happened on oct **************************************************** ***** hours I have emailed and called and all I do is get the run around I need someone to resolve the issue Im about ready to fly to my house where the pod is and drive my stuff back to my new home

  

  Business Response

  Date: 11/19/2022

  I am in receipt of your correspondence concerning PODS customer ********************************   On November 19th, 2022, contact to discuss the issue was initiated with **************** in order to address her concerns and work on a resolution. At this time, she has been advised to contact her Specialist directly to proceed with review. 

  Customer Answer

  Date: 11/21/2022

   
  Complaint: 18378480
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 11/21/2022

  I have tried to contact them over 50 times since Oct 30 and have not yet had success. I have spoken to many customer service reps and they said they put tickets in for the specialist to get back to me I have emailed the specialist many times as well . As of Saturday they have given me a new specialist to deal with so not sure if she will get back to me 

  

  Business Response

  Date: 12/08/2022

  I am in receipt of your correspondence concerning PODS customer ********************************   On December 5th, 2022, follow up was sent to **************** to confirm the timeline of the remaining review.  At this time, she has been advised to submit documentation to substantiate her compensation request to her Specialist directly to proceed. 

  Customer Answer

  Date: 12/09/2022

   
  Complaint: 18378480
  
  I am rejecting this response because: they emailed me today again with a third specialist with the same email I have received three times but never a person responding its always the same email but with a different person I have yet talked to them or been resolved Im forwarding the email to you that I keep getting Good morning,
  
  We are sorry to hear that your recent experience with PODS has not provided the level of service we strive to meet.  Thank you for allowing us the opportunity to work with you towards a resolution.
  
  My name is *****, your Customer Advocacy Specialist and I will be your contact for facilitating the resolution of your concern documented through the incident.
  
  A couple of things to note:
  We do not provide a call within 48 business hours of the incident creation. This is to allow us to review incidents more quickly. Initial contact is done by email.
  
  In addition, incidents are not completed within 24 - 48 hours as we are in our busy season. ***** communications are preferred as this helps us to go through reviews more quickly as well. Please consider email before phone calls.
  
  As a Customer Advocacy Specialist, customer service is my top priority.  At PODS, we feel that open communication and a transparent process are critical for providing you with a positive resolution experience.  Below are the steps we will take to resolve your concern as quickly as possible:
  
  1.       Gathering Information Although your incident does advise of the issue that gave rise to your concerns and should advise of the requested resolution, for faster resolution and to ensure that I fully understand your concerns, I ask that you please send a brief synopsis of the issue to my attention via email.  This will ensure that there were no disconnects in the information conveyed.  If this is not received, we will proceed based on the information at hand. 
  2.       Research the concerns discussed Based on all of the information gathered through the above steps, I will review any additional documentation and account information that affected your overall experience or concern.
  3.       Resolution - I will contact you to discuss the final findings and a suggested resolution as soon as possible.  We will work to resolve your concerns as soon as possible, however, keep in mind that the timeline may vary based on the specifics of your experience.
  
  Should you need to reach me at any point in this process, please feel free to contact me via email or my direct extension. Should you reach my voicemail, please reference the incident provided and I will return your call as soon as possible. 
  
  I look forward to working with you.
  
  Respectfully,
  
  *******************
  Customer Advocacy Customer Resolutions Specialist 
  P  | **************
  P  | **************
  e *********************************
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 12/21/2022

  I am in receipt of your correspondence concerning PODS customer ********************************   The communication sent to **************** by our associate ***** was due to her having a duplicate report opened in the sales and service center. **************** will remain with the Executive Specialist who confirmed receipt of the BBB report and she may reach her directly as we work to finalize the review. 

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning in *********************** my move I began having issue with the scheduling of my Pod pickup. There was a rescheduling issue which lead to the pod being left at the property I moved out of for over a month after I surrendered it. Meaning I had to pay my former landlord for the storage of it. Since then it has been like pulling teeth getting that money back and dealing with this company. I do not have an appropriate contact for the company anymore and no one will respond to my request to now have my belongings returned to me. Including human cremains. I still have not received compensation for the storage fees I had to pay and cannot speak to anyone regarding any of my issues. I am owed thousands of dollars at this point and have no recourse.

  

  Business Response

  Date: 11/10/2022

  I am in receipt of your correspondence concerning PODS customer, ***************************.   On November 10th, 2022, contact to discuss the issue was initiated with ****************** in order to address her concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 11/10/2022

   
  Complaint: 18378369
  
  I am rejecting this response because:

  There is absolutely no offer of resolution in this response whatsoever or update on my container and its contents. Ive been blacklisted from emailing anyone directly to ascertain to the whereabouts of my stuff and have received radio silence on any monetary compensation due to me. The level of customer service you strive to achieve is a deplorable standard and I know for a fact that there are MANY others in situations like myself with your company that have sought legal counsel and are looking to file class action suits against you for this same customer service.
  

  As previously stated I am demanding a full refund of $2000 (storage fees for storing your container at my previous rental home due to your negligence and one month of storage that I paid that was not utilized) and to have my containers contents scheduled to be returned to me immediately at my new address.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/15/2022

  ***************** claim was reviewed and no error occurred by PODS, however, as a goodwill gesture ****************** was provided a customer satisfaction credit refund.   ******************** has been advised no further customer satisfaction credit would be able to be provided in this matter.  

  Customer Answer

  Date: 11/16/2022

   
  Complaint: 18378369
  
  I am rejecting this response because:
  This is not a satisfactory response and I do not agree with the credit as it was never received as I informed the responding representative. It is not an appropriate or acceptable resolution to my issues and I am still in the exact same position as I was when I filed the complaint with the BBB to begin with. PODS has made absolutely zero effort to resolve any of my issues and I have been nothing short of disregarded as an individual and a consumer. 

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I ordered a *** to be delivered to my in-laws house in ******, ** on November 20, 2021. The original order we put did not specify an exact address, we only put in **********, ** as an estimate while we determined our final destination. The *** delivered and remained there for almost 2 months while my in-laws packed it with theirs and our possessions. Prior to requesting the *** be shipped, my wife called and had them update the delivery address to ******, ** near ***********, which was confirmed by PODS. On January 11, 2022, the *** was shipped, but they instead shipped it to **********, **.My wife called and requested multiple times for them to correct the issue but PODS insisted that it was not their fault and that we would have to pay to have the *** shipped from ********** to ******, an extra cost of $1448.22. PODS opened an incident, #*******, but we never heard from the person handling the claim even after reaching out multiple times.

  

  Business Response

  Date: 11/10/2022

  I am in receipt of your correspondence from ******************************* in regards to our PODS customer.   On November 10th , 2022, contact to discuss the issue was initiated with ********************** in order to address his concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **********************  may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ********************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS moving and storage moved a POD from my property ******************************************************** on 10/20/22. The PODS driver damaged the house (both roof and front porch). They also ruined the neighbors lawn by driving over it and getting stuck. The driver never notified us of the damages. We were left to discover them the next day. The damages are costing in excess of $3k. I have filed a claim with PODS and have gotten zero response since the claim was filed on 10/21/22. I cannot get through to anyone in the claims department. I call every day and leave voicemail messages to get nothing in return.

  

  Business Response

  Date: 11/15/2022

  I am in receipt of your correspondence concerning PODS customer *************************. On November 15th, 2022, contact to discuss the issue was initiated with **************** in order to address her concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************** may have endured.   PODS Enterprises,LLC prides itself on its quality customer service and we regret that **************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:11/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asked company to deliver my pod. They refuse to in a timely manner.

  

  Business Response

  Date: 11/19/2022

  I am in receipt of your correspondence concerning PODS customer ***********************. Account Review confirms that on November 15th, 2022, a refund was issued of $265.00 back to the primary card on file. ************** may expect to receive the refund within **** business days from the issuing date.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************** may have endured.   PODS Enterprises,LLC prides itself on its quality customer service and we regret that she experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fianc ***************************** ordered and paid for a *** to be picked up on 10/3 from ********* ************** and paid about ***** (paid in full) to be delivered on 10/17 to ****, ********** and when we went online to check the status of our delivery to discover that the *** hadn't left **************. **************** apologized and promised delivery on 10/17. We called 2 days before the new delivery appointment and they once again apologized and let us know that it still hadn't left ********* and promised a delivery for 10/28, 10/28 can and went and they said sorry we have to pushed your delivery back again to 11/7.. Now this morning on 11/7 we again have our delivery appointment pushed out until 11/10. I have no confidence that this *** will show up for delivery on 11/10. Please understand that they have everything, our clothes, our beds our pots and pans. EVRYTHING! we're sleeping on the floor in our house and just wearing the same clothes that we wash week and after week. This is FRAUD!!!! They took our money and have a family of 4 whole household possessions and its been over a month for a delivery that we were contracted for 10 day delivery. I am also filing a police report for theft. How can they just take 4k from someone and also keep their items without and remorse. Do not use this business, they lie and make promise after promise with no follow through. SCAM SCAM SCAMMMMMMMMMMMMMMM

  

  Business Response

  Date: 11/14/2022

  I am in receipt of your correspondence concerning PODS customer *****************************. On November 7th, 2022, contact to discuss the issue was initiated with ***************** in order to address his concerns and work on a resolution.  At this time, he has been advised to contact his specialist directly to proceed with further review. 

• Initial Complaint

  Date:11/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up for *** storage at my home and my container was delivered on September 30th, 2022. At that time I paid $366.66. The *** was delivered when I was not home but when I returned I found it was not only setting crooked in my driveway (which looks tacky) but it also was not level and tipped when you stood in a corner. I also realized that the thud sound I heard pulling in was from a huge steel hook attached to a strap that had been left in my driveway. I didnt realize for another 3 hours when I needed to leave that it had Damaged both right side tiresthat now were flat. I aired them up but they couldnt be patched so I had to replace those ($326). I was so overwhelmed moving I just replaced them and let it go without complaining. We packed up and when we were about to load the pod- our move got delayed until December. I called *** on Oct 12 (spoke to ******/heavy accent) to have the pod taken back. I explained the tire situation & asked she make obvious notes to recheck for hazards before leaving. She explained 1st available was Oct 17& I didnt have to be there. Oft 17 came and went and the pod remained. I assumed deliveries were just backed up, likely the problematic economy and gas prices creating a driver shortage. I didnt expect a prorated refund but l have watched my bank just In case. Then yesterday I found a charge for $250.35 for storage rent. I have called 6 times and Im either hung up on or told a supervisor will call me back but nobody has. *** asked to hold for a supervisor and get disconnected. This pod should Have been picked up by now and my debit card should have never been charged! I understand I wont get refunded with fees because my move date changed. But I should not be charged rent for having the container when I did my part.

  

  Business Response

  Date: 11/14/2022

  I am in receipt of your correspondence concerning PODS customer *******************************. Account review confirms this was resolved on November 9th, 2022, with a billing adjustment as requested. She can expect to receive the refund back to her primary card within 5-7 business days.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************** may have endured.   PODS Enterprises,LLC prides itself on its quality customer service and we regret that she experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.
  

  Customer Answer

  Date: 11/15/2022

   
  Complaint: 18365381
  
  I am rejecting this response because:

  I was told I would have three refunds deposited to my card totaling $250 and what I received was $33. I was told by an agent Love that I could see these transactions on my Pods profile. They are not there. I also was told she would email them to me. Nothing was received. 
  

  This has caused so much hassle and lost time. Please correct this. 

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 12/02/2022

  I am in receipt of your correspondence concerning PODS customer *******************************. Account review confirms ******************** has since spoken with a ******** Service supervisor on November 18th, 2022, who completed review of the call history along with the transactions on the account. As explained to ********************, there was a valid balance due when the refund was processed. Therefore, the refund that was posted was the difference remaining after the billing adjustment occurred. Per our previous response, PODS Enterprises,LLC response remains unchanged and considers this matter closed.

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18365381
  
  I am rejecting this response because:

  They said that they refunded me the difference remaining after the billing adjustment occurred but they have not.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 12/28/2022

  : I am in receipt of your correspondence concerning PODS customer, ********************************Based on the findings of the review, Ms. ********* container was picked up empty 9 days after the billing cycle and a credit for half of the monthly was processed. A balance of $86.31 remained for the pick-up of the container,therefore the difference of $33.32 was refunded on November 11th,2022. Due to her frustrations, a customer satisfaction credit was then provided for $100 and processed on November 17th, 2022. The refunds processed would have been reflected within **** business days. Should she have any concerns with the timeline of their posting, she may contact her financial institution directly. Based on the findings, PODS Enterprises, LLC's response remains unchanged and considers this matter closed.

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18365381
  
  I am rejecting this response because:

  issuing me a refund for a partial month is inappropriate because I should have never been charged for the month to begin with. I contacted pods to pick up the container well before the billing date, and I should not have even been charged at all. 
  

  I literally called pause over 50 times to try to get this resolved and was continually told something different. This hasnt caused major problems with my checking account. I called him to have the container picked up and it sat here for three weeks, I assume that was because like most companies, there is problems, finding drivers and such. Either way, I shouldve not been charged for that month, and I would like the entire month refunded as I was promised several times. I am not the only person that has had this problem as POD has several complaints from other customers about being charged fraudulently. Listen to the calls- I was told several times I would be refunded for the whole month. This is a scam and im not the only one- its happening to a large number of customers! 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pod to be delivered to my house. They gave me a 3 hour window and while I waited for them at home they were hours late to the appointment. They delivered the pod in a location that was not what I asked. It is in my driveway, my yard, and into my neighbors yard. I requested reposition when I found the pod but the customer service was unable to help me. I requested reposition a second time and they wanted to charge me an additional fee and schedule on a date that was inconvenient as I will likely not be home to instruct the driver. When I asked them to just pick it up and issue a refund they refused and said they would charge me a cancellation fee. I have already paid for this pod that I cannot use unless its repositioned because it was delivered improperly and caused damage to my property.

  

  Business Response

  Date: 11/09/2022

  I am in receipt of your correspondence concerning PODS customer, **************************  On November 9th,   2022, contact to discuss the issue was initiated with ******************** in order to address her concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.