Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  
• 

  PODS Moving & Storage

  1871 Massaro Blvd Tampa, FL 33619-3013

  
• 

  PODS Moving & Storage

  18450 Showalter Rd Hagerstown, MD 21742

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ************************* and my Pods CustomerID# is *********. On 11-25-22 I contacted Pods by telephone to arrange for the delivery of 4 - 16' pods to my house in *********** and the eventual delivery to my new home in ******, *******.The Sales Representative used the incorrect ***************, to book the transaction instead of the correct ************** and failed to validate my address. This caused him to book the shipment to the *************** warehouse instead of **************. Both warehouses are equal distant from my house.When I called customer service on ****** to schedule the pickup of the 4th container and the delivery of all 4 containers to my house in ******* I was told that they could not deliver from the ********* warehouse and that I would have to rebook the transaction at the cost of an additional $3,000.Additionally, the 9 day delay has now pushed my container #2 into a second months rental at a cost of $330 as well as providing significant anxiety and frustration for my family.I filed an incident report on 1-3-23 (IR#*******) in an attempt to correct this problem and was told I would hear from someone in ***** hours. On 1-10-23 at 4:13PM I received a form letter response from the "Customer Resolution Representative" asking for more information. I responded immediately to her with a full explanation of the situation. I set her another email the next morning asking her when I could expect her response. I have received no further communication from her.I am in Pods Prison! I cannot move, they have my belongings, they are asking for $3,400 more when the correction of the problem actually saves them 100 miles of shipping distance and I cannot speak to someone with the authority to solve this problem.

  

  Business Response

  Date: 01/24/2023

  I am in receipt of your correspondence concerning PODS customer *************************. Our preliminary review confirms that the account history reflects the final transit cost for all four containers to have been cheaper than the initial booking was quoted for. On January 24, 2023,Mr. ********* newly assigned Specialist reached out to advise of these findings and to request further details in an effort to assist. At this time,we are awaiting Mr. ********* detailed response in order to complete review of his account.   
  

  Customer Answer

  Date: 02/05/2023

   
  Complaint: ********
  
  

  *************************
  2937 *****************
  ******, **  33497
  ******************
  ************
  
  
  
  February 5,2023
  
  Response to BBB Complaint #********
  
  
  To all persons involved in BBB Complaint #********:
  
  Please find attached a complete reconciliation of my Pods Orders and charges to my credit card, in PDF format attached to this response.
  
  First, let me apologize for the lengthy response time. The move of a complete household after **************************************************************************************************** to get my computers and systems up and running so as to be able to respond accurately.
  
  I totally disagree with the response from the Pods representative.  Apparently, she has failed to understand the reasoning behind this complaint and how I have been substantially overcharged.
  
  In an attempt to make this less complicated I will try and summarize the issue again.  My original order for 4 pods delivered to my home in *********** and shipped to my new home in ******* totaled $13,904.05.  My total credit card charges are $17,996.61,a difference of $4,092.56.
  
  The primary reason for this difference is an increase in the transportation cost (Transportation Mileage) from $10,509.75 to $13,103.35, a difference of $2,593.60.
  
  This additional charge was added when, upon calling to execute the shipment of all 4 Pods to the ******* location, I was told that the *************** warehouse could not deliver to my location and that the Pods would have to be shipped to the ************** warehouse instead at a cost of over $3000 more.  I did not complete the shipment at that time.  My home is actually 1 mile closer to the *************** facility per ****** Maps.  And the ************** facility is about 80 miles further North and would therefore require about 320 less Pod-miles of shipping.
  
  I believe that this problem occurred due the original sales representative not entering the proper zip code into their system and not address checking my address.  Therefore, he thought my home was in ******** instead of ****************.  At the time I questioned him as to why he was shipping the Pods South to then drive them North but he didnt want to hear what I was saying.  Regardless, the Pods were actually shipped a significantly shorter distance than the original order accounted for.
  
  At the time I requested to speak to someone with the authority to straighten out this problem and was told that the only thing I could do was to file an incident report and wait.  I did so immediately and waited a WEEK for someone to get back to me at the close of business on a Friday to ask me to detail in writing what the issue was, despite the fact that I had already done so.  Pods had all of my belongings,no one was talking to me, and I couldnt wait any longer to complete the move,so I called and had the pods shipped. The second representative didnt bother to tell me that there would be any additional charge.
  
  The delays caused by all of this significantly extended the time that the pods were held in the warehouse, so that at least one of the Pods incurred an additional $350.96 storage charge.  And the container delivery cost increased by $10.50 per container for a total of $42.00.
  
  I would like to say that all of the numerous Pods drivers and warehouse employees I have met and spoken with have been efficient, courteous and helpful.  However, customer service at this company is non-existent! 
  
  I need to have Pods honor their agreement to ship my 4 containers for a Transportation Mileage charge of $10,509.75, a difference of $2,593.60, remove the additional $350.96 storage charge and the $42.00 delivery charge increase for a total refund of $2,986.56.
  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/16/2023

  I am in receipt of your correspondence concerning PODS customer *************************. Review of the booking call referenced, confirms that when ******************** booked his initial order with PODS, he provided ************** for **********, **. When scheduling the transit of his containers, he provided an updated ************** in ******, ** for his final address. It has been confirmed with our markets that any customer ********************** to ******, ** with a ***************** would be serviced out of our ****************, ** facility and not the *************** facility. As each market services different areas and zip codes, Mr. ********* order was booked accurately, and the charges referenced are valid. Therefore, we regret to deny his compensation request above.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that he feels he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS **** considers this matter resolved.

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife got a quote for pods and didn’t sign anything They delivered two pod then wife called back they refuse to move off property and want to charge me 3000 no thanks I want pods off my property and if not I’m calling police within 24 hours of this report

  

  Business Response

  Date: 01/17/2023

  I am in receipt of your
  correspondence from Clayton Crews in regards to our PODS customer.  On January
  12th, 2023,
  contact to discuss the issue was initiated with *** ***** as to how the
  containers came to be on the site and the need for their removal which had been
  scheduled for that day, in order to work toward a resolution.  
  
  We place
  tremendous value on our customers and strive to attain the highest standards in
  the industry. We sincerely regret any inconvenience that *** ***** may have
  endured.   PODS Enterprises, LLC prides itself on its quality
  customer service and we regret that *** ***** experienced anything less.
   We sincerely apologize for any instance where a customer is not
  completely satisfied with a PODS experience.  When a customer notifies our
  company of a less than satisfactory experience, we endeavor to review the processes
  that gave rise to the customer feedback and take appropriate measures to
  address their comments.

  Customer Answer

  Date: 01/17/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: pods are still on the property 
  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 01/18/2023

  The
  review found that our PODS customer did book an order and the containers
  subsequently delivered.   The containers were not able to be
  retrieved by the driver on January 12th, 2023 due to the fact there
  were items blocking the containers.  On January 18th, 2023, our
  PODS advocate attempted to reach *** ***** to discuss the review findings and
  explain why the containers were not able to be removed.    We
  await *** ****** response

  Customer Answer

  Date: 01/19/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:they picked up one unit today one is still there and they keep trying to charge my card for services I never used never put anything in the pods cuz they did not tell me all the details and I never gave permission to use my card and they keep trying to charge this I will now if they don’t stop will have to report this to Wells Fargo as frad and the account is only in my name my wife is nowhere on my account I am asking you to not use my card that I gave not  authorization to do . Furthermore I did not use your services I did not put anything in the containers and y’all delivered the containers We inquired about your services and you delivered the pods without any contract or authorization by me or my wife we were inquiring about it did not tell you to bring anything to the property . Furthermore the property is not my name and the property is now up for sale
  
  
  
  Sincerely,
  
  
  
  ******* *****

  Customer Answer

  Date: 01/23/2023

  
  
  Complaint: 18722289
  
  
  
  I am rejecting this response because:

   

  I am rejecting this response because:they picked up one unit today one is still there and they keep trying to charge my card for services I never used never put anything in the pods cuz they did not tell me all the details and I never gave permission to use my card and they keep trying to charge this I will now if they don’t stop will have to report this to Wells Fargo as frad and the account is only in my name my wife is nowhere on my account I am asking you to not use my card that I gave not  authorization to do . Furthermore I did not use your services I did not put anything in the containers and y’all delivered the containers We inquired about your services and you delivered the pods without any contract or authorization by me or my wife we were inquiring about it did not tell you to bring anything to the property . Furthermore the property is not my name and the property is now up for sale
  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 01/24/2023

  We
  have confirmed with our local management team that the containers have been
  removed from the site.     PODS position remains the same
  in this matter as the review found that our PODS customer booked a valid order
  resulting in the appropriate invoicing and subsequent past due balance.
  

• Initial Complaint

  Date:01/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My filled *** was delivered today (1/10/23) but the driver was unable to open the storage container. He informed me that I should call the PODS 877 phone number to have someone come out to open it. When I called the number, the representative was not able to get in contact with anyone from the ******** facility to make arrangements for the *** to be opened.I've scheduled movers to unpack the *** tomorrow morning and the *** is scheduled to be picked up the following day (1/12/23); however I'm not able to access the unit.The PODS representative would not provide a contact number for the ******** facility and so I have no way of gaining access to my belongings.

  

  Business Response

  Date: 01/16/2023

  On January 12th, 2023, our PODS advocate spoke with ********************** who advised that a local team member responded and assisted in opening the **************.   ********************** did not require any further assistance.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ********************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ********************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/26/22, *** delivery was scheduled for the early PM, but arrived after 5:30 without the lock we paid for. We then discovered that measurements given to us were for the outside of the **** not the inside. On 5/26/22, the *** was supposed to be picked up in the afternoon, which was missed. We called *** to communicate our complaints. The manager my S.O. spoke with gave him a reference number of ******* for the $825 refund we were promised. On 6/13/22, he called PODs because we had not received the refund. ***** informed him that there was no record of the refund and that a new incident needed to be opened. That incident number was *******. On 6/17/22, he called again and when he asked to speak to a manager, the line disconnected. He called once more and spoke to Asia who informed him that he could not speak to a manager. We were told ********************* was handling the incident and we reached out to her. ******* never provided meaningful communication. When our 7/8/22 follow up to ******* received no response, we disputed the amount charged to our credit card in the amount of $825. Around Aug/Sept 2022, we received a call about this disputed and were advised that PODs does not give a refund for scheduling issues. I advised them that we had disputed the amount and to take it up with our credit card company. On 1/6/23 I received a collection call from PODs. This was the first that I learned of there being any issue since our disputed charge. I received a collection email on 1/10/23 from *******************************. I called PODs and spoke to ****** who advised that an investigation was conducted on 5/31/22 into Refund ****** and a refund was not issued. I asked to speak to a manager, expressing my willingness to wait any amount of time, was advised that one would not be available. I requested that someone contact me about this issue. At this point, we are interested in pursuing legal action against PODs for their unfair, deceptive, and fraudulent business practices.

  

  Business Response

  Date: 01/21/2023

  I am in receipt of your correspondence concerning PODS customer ***************************. On January 21st, 2022, contact to discuss the issue was initiated with ************* in order to address her refund request and work on a resolution.  At this time, she has been advised to contact her Specialist directly with any further questions or concerns should they arise. 

  Customer Answer

  Date: 01/30/2023

   
  Complaint: 18716954
  
  I am rejecting this response because despite responding to their email 7 days ago, I have received no acknowledgment or response from the business. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/08/2023

  I am in receipt of your correspondence concerning PODS customer ***************************. On February 8th, 2023, follow up was initiated with ************** in order to advise we are finalizing the review of the call in question. The report referenced was a request submitted by a Service Associate, who is unable to provide a refund in the amount claimed.  At this time, we have informed ************** that the call review findings will be provided to her and our collections department due to her chargeback, by end of week.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a pod storage unit from Pods to be delivered on dec 1,2022. On November 28 I called because I had received a promo for 30% off using the code blackfriday30 and the person told me since the pod had not been delivered they could honor that. I also asked if the pod could be delivered after 10 am on the 1st and I was told no problem. After the pod was delivered on the afternoon of dec 1 I received an unexpected charge for $107. When I looked into it, the charge was for a PM delivery which I was never told there would be an additional charge for a later delivery (after 10 am!). I called shortly after and explained I should not be charged this as I was never disclosed this charge and I would not have had them submit the request if I knew there would be a charge. I also mentioned I did not see the 30% discount. They said they wound look into it and call me back the following week. I never heard back. On Jan 2 I called again and was given an incident number ******* and told someone would get back to me within ***** hours. When I never heard back in that time I called again on Jan 6 and still bo resolution but said they would escalate the incident. I told them if I did not have resolution by end of day on 1/10 I was taking it to the BBB as I have been waiting over a month since my first call about this. I have a balance on my account but the credit of the 107 and the 30% discount should cover that and I would like the credits applied asap.

  

  Business Response

  Date: 01/21/2023

  I am in receipt of your correspondence concerning PODS
  customer Wendy ******. On January
  21st, 2023, contact to discuss the issue was initiated with Ms. ****** in
  order to address her pricing concerns and work on a resolution. At this
  time, she has been advised to contact her Specialist directly in order to
  proceed with review. 

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the process of working with PODS in May 2022, I had 2 containers that PODS had placed and removed on my driveway. I called and ordered a 3rd container around May 4 to be placed next to the garage as it shows on the contract. On 5/9/22, a delivery driver arrived and dropped off the 3rd empty container on a public road and said that a driver would be back later in the afternoon to move the full 2nd container from the driveway and put the empty one in its place. The driver arrived in the afternoon and removed the full container, but refused to move the empty one into the location next to the garage or anywhere else. He said someone would be back to do it. I requested PODS to check their phone records, to see that I had made multiple phone calls to their customer service trying to get the empty container off of the public road and next to my garage so I could load the container. Multiple times I was told a supervisor would contact me and never once did one call me back. Finally, after no one arriving to move the container, I contacted another company who was able to bring out a storage container for me to load so I could complete my move. It took a PODS driver until 5/26 to arrive and finally take it away, empty, because it was NEVER put next to the garage where I could load it. Based on that, I am asking for a refund on invoice #PODS000829343 for $642.50 since it was not put next to the garage as per the contract on a timely manner. I have been attempting to resolve this with PODS for months, but they offered $309 back in Sept. based on the driver can place the container at their discretion. That makes sense when there is an issue of safety, but there had been 2 containers placed and moved from the spot that I requested and that was on the contract. PODS should reimburse me the full $642.50 for not placing the containers in the spot that was on the contract, therefore they broke the contract.

  

  Business Response

  Date: 01/21/2023

  I am in receipt of your correspondence concerning PODS customer *****************. Account review confirms that ************** concerns were previously escalated and that a $500 refund was provided on September 12th,2022, in an effort to resolve. As we do stand by our drivers and the placement provided as it is at their discretion, our position remains unchanged and will not be providing any further compensation.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************ may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that he feels he experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter closed.

  Customer Answer

  Date: 01/26/2023

   
  Complaint: 18711986
  
  I am rejecting this response because:
  
  Please see attached screenshots of letters written by my daughter.  The $500 adjustment that you mentioned  was accepted for PODS invoice PODS001296445. This is a separate complaint . This complaint is in regards to PODS invoice PODS000829343. Please see attached letters from ************************* and my daughters response. 

  Your statement makes no sense on why your driver would leave a POD 100 yards from the home on a public road. Your drivers put two PODS next to the garage with no issues. They could have left them on the driveway, the yard, anywhere closer than the public street. Your drivers said that another driver would be there to move the **** The driver NEVER said there was an issue with the spot. He just said someone would come later in the day and move the container. That NEVER happened. Is there documentation to show the driver saying that the spot next to the garage was an issue and not a good spot for the container? There are multiple phone calls that I made and your customer service stated that a driver would come out to place the container in the proper place and no one ever showed. You expect an 82 year old man to load the container that far away? This is age discrimination and if we cant get resolution, I will pursue other avenues. You think that Im old and I will just let it be. This is a REAL problem. 

  Sincerely,
  
  *****************

  

  Business Response

  Date: 02/10/2023

  I am in receipt of your correspondence concerning PODS customer *****************. Account review confirms that ************** concerns were previously escalated and that a $500 refund was provided on September 12th, 2022, in an effort to resolve. As previously confirmed, we do stand by our drivers and the placement provided as it is at their discretion, our position remains unchanged and will not be providing any further compensation.
  
  With receipt of this correspondence PODS Enterprises, LLC considers this matter closed.

  Customer Answer

  Date: 02/19/2023

   
  Complaint: 18711986
  
  I am rejecting this response because: of what I stated in previous emails.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been storing my household good with PODS in ******* ** storage facility and paying storage rent for many months I requested that the storage *** be moved to ****** ** storage facility PODS gave me a quote to move my *** cross country and what the new monthly storage rent would be Completely happy up to this point. My first storage rent payment was close to $50 dollars more then what I was paying in ******* ** storage facility I was told it would be lower or I never would have requested the *** be moved.I had the *** moved to take advantage of the lower price while waiting for my move to ****** a few more months from now.I called and emailed customer care and no one will tell me why the storage rent payment is so much higher

  

  Business Response

  Date: 01/12/2023

  I am in receipt of your correspondence concerning PODS customer,************************    On January 12th,  2023, our PODS advocate advised ****************** that we were currently working with our PODS billing team in regards to his concerns about the current monthly rental rate in order to provide a satisfactory resolution.      
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

  Customer Answer

  Date: 01/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been harassed DAILY since 8/22 (it is 1/9/23 now) vial PHONE, EMAIL, and attempted charges to my CC. I am being bullied by *** to pay a balance that is not due through daily harassment in the hopes of wearing me down so I just pay it. *** specialists have told me I do not owe and in fact, they have credited me. Here is the history: I called to schedule a pick up the day it arrived to be picked up 1 week later to avoid penalty from my local neighborhood and to ensure it was gone before the repaving where it would be in the way. I scheduled pickup 5 times and after 2 months of the *** sitting on my property, it was finally picked up. I spent over 5 hours on the phone The was told there was an error was on my account in they system and each *** specialist therefore submitted manual requests for pickup (5 times) At one point, a specialist told me I could DRIVE to the local warehouse and maybe they would help. They also told they sent emails to people working at the local warehouse to explain and schedule. A few times, I was told that there was NO record of a *** on my property (I sent a picture of the *** with the number printed on it to them). I called the police to request that they report it to ***. When that happened, within 5 minutes, *** did call me back (prior attempted yielded zero call backs). I was disconnected countless times & transferred back and forth. On average, each call lasted over 1 hour. I've spent an additional 2 hrs after receiving a call that I was sent to collections. They told me only A/R can help, but when I submit tickets to A/R, nothing happens. I have had 2 different A/R people send me emails, and when I attempt to followup, no one gets back to me. Now, after those 2 times, I am being told I've my sent to collections. The only way to call for help is the general number, and when you do that it take over 1 hour, and you have to repeat the story many times to service specialists who say "that service is out of my scope".

  

  Business Response

  Date: 01/10/2023

  I am in receipt of your correspondence concerning PODS customer, ********************   On January 10th,  2023, contact to discuss the issue was initiated with ******************* in order to address billing concerns and work toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************* experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 01/11/2023

   
  Complaint: 18707723
  
  I am rejecting this response because I have received apologies for each call I made to address the issue.  This response is an apology but not action that I deem commensurate with my complaint.  The response is nothing more than what I endured for the past 5 months with no mention of acceptance of responsibility nor statement of any specific intentions to remedy.  This response further validated my complaint that PODs business practice is to bully customers and use words but not actions to work in an ethical customer service manner.  Customers are vulnerable when they request PODs service to aid in storage of personal/business property.  PODs takes advantage of customers during these times of vulnerability.  I still have received attempts to charge my card today. I spent another 1 hour 20 minutes on the phone today when they called me.  There is still no resolution and based on the policies explained to me during the call today, the intent it to send my account to collections which could end up harming my credit.  As such, PODs threatens me with these claims which I assume is to bully me into paying to avoid the risk to my credit report.  This is fraudulent and unethical.  I was taken advantage of. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 01/16/2023

  ************* is aware that we are currently working toward being able to present a satisfactory resolution and that we have notified our PODS billing/collection team in regards to her request as to the attempt to obtain payment for the balance due on the account. 

• Initial Complaint

  Date:01/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every Bad review of this company Every bad review is absolutely true. God I wish I listened to them. It has been an absolute nightmare. I am a disabled Veteran, severly disabled and had to move. I called the Jackson N.J. location. They dropped off two POD units with no signed contract. I had some friends help me fill them. PODS came and instead of shipping direct to my new home, they put them in storage at a facility in Jackson, N.J., while debiting 200. a month each for 6 mos.. I found that trying to get them released was never going to happen, poor Customer service, and the storage fees were just escalating, I never signed a contract for either, they are in possession of stolen goods. If I could sit in my wheelchair in front of the strorage facility in Jackson N.J. I would do it to prevent others from this company and their shady practices. DON'T DO IT, there are many othe Companies that are AMERICAN, that will not SPIN you. Sincerely a severly Disabled Veteran. This is ongoing since 12 20 2020. No communication or mail with them only able to get copies of the lockers broken into without consent. The file never had the proper name or mailing address on it.

  

  Business Response

  Date: 01/21/2023

  I am in receipt of your correspondence concerning PODS
  customer ******* *****   Account review confirms that Mr. ***** has
  declined speaking to our collections department over a recorded line as
  compliance standards require. On January 21st, 2022, a callback request has been
  submitted to our collections department to contact Mr. ***** directly to
  discuss his account and auction status. In the meantime, he may reach out to the toll-free
  line directly in an effort to reach the collections department in question. 

  Customer Answer

  Date: 01/24/2023

  
  
  Complaint: ********
   
  
  I am rejecting this response because: this has been forwarded to the Community Law Group and ****** ***** Florida State Attorney General a demand letter is sent and is in the proper channel. Waiting for my possessions as a Veteran Senior Citizen and fully disabled to be blocked ridiculed and made fun of on a recorded line has been a bit much for a Company that lacks professionalism. God sees all. 
  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 02/02/2023

  I am in receipt of your correspondence concerning PODS
  customer ******* *****. As previously mentioned, our account review confirms that
  Mr. ***** has declined to speak to our collections department over a recorded
  line as compliance standards require. Mr. ***** has been advised at this time
  that PODS will not proceed with compensation as the belongings were forfeited
  due to non-payment. On January 21st, 2022, a callback request has been
  submitted to our collections department to contact Mr. ***** directly to
  discuss his account and auction status. As the call was unsuccessful, the Collector has confirmed he may reach out to the toll-free line
  directly should he wish to speak to them further.
  
  We place
  tremendous value on our customers and strive to attain the highest standards in
  the industry. We sincerely regret any inconvenience that Mr. ***** may have
  endured.   PODS Enterprises, LLC prides itself on its quality
  customer service and we regret that he feels he experienced anything less.
   We sincerely apologize for any instance where a customer is not
  completely satisfied with a PODS experience.  When a customer notifies our
  company of a less than satisfactory experience, we endeavor to review the
  processes that gave rise to the customer feedback and take appropriate measures
  to address their comments. With the receipt of this correspondence PODS
  Enterprises, LLC considers this matter closed.

• Initial Complaint

  Date:01/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ****** for pod in December 6th 2022 on January 6th they tried withdrawaling another 269 70 I called them told them that we just paid 516 dollars and pod has not even been used they demand I pay the additional fees I told them to come get their container we will not be needing their services and my bank has blocked them from taking anyone money being the container has not been used or have we moved, representatives were very ignorant threaten me that if I didn't pay the additional ****** that they will take and keep all of our belongings told them container is not loaded nor will it after she threaten me this company is trying to collect money for services that are not active or being used

  

  Business Response

  Date: 01/10/2023

  I am in receipt of your correspondence concerning PODS customer, **************************  On January 10th,  2023, contact to discuss the issue was initiated with ************************* in order to address billing concerns and work toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************************* may have endured.  PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.