Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS Moving & Storage

  6718 W. Plank Rd. Peoria, IL 61604

• 

  Pods

  2118 Commerce Dr Cayce, SC 29033-1525

• 

  PODS

  8161 Briese Ln Pensacola, FL 32514

• 

  PODS Moving & Storage

  11891 Amedicus Ln, Unit B Fort Myers, FL 33907

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on June 26, 2023 to schedule my POD delivery, as all of my belongings have been stored since around November. **************** rep. advised me that the charges would be $490 for delivery, $149 to store the pod at my home so it could be emptied and a charge of $88.40 for the long distance transport, as I was now more than 50 miles from my previous pods location. The called advised the $490 and $88.20 would be debited immediately and the $149 would be debited when the pod arrived. No problem. On that day, they debited $490 and $88.20. Over the course of the next few days, the account was debited for $19 and another $88.20. **************** was called and I was advised I would receive a refund. No refund. They also advised someone from billing would contact me within 48 hours. No phone call. A few days later, they called to tell me the forklift had broken. So they would need to reschedule. Date was for July 6, 2023. Auto-paid another $294 for monthly storage rental, but credited me $211 using $134.01 as rental payment from June 26-July 03. (After I have already paid my previous $259 for the entire month of June-July 1) My account was only credited $77. My pod ended was delivered on July 3rd. That morning, I had a monthly rental payment for the month of July in activity, **************** was called again to dispute the activity balance. **************** advise it was their error and had me in a new contract after my scheduled pick up date. They advised they would remove the charges and remove $88.20 since I had been charged twice. The $294 in activity was immediately removed. The $88.20 was not. A few hours after my pod was delivered. $294 was back in activity again AND an additional $183. Called customer service, July 3rd. ****. service rep. **** me that they would NOT be removing the charges for either amount bc the $294 was for rent for July. (I'm not keeping the pod for July, and $183 was for insurance. After paying $34 a month already. Total lost $776.20

  

  Business Response

  Date: 07/06/2023

  I am in receipt of your correspondence concerning PODS customer, **************************   On July 6th, 2023, our PODS advocate spoke with ************************* to address billing & scheduling concerns in order to work toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 07/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as they do in fact review the statements and current charges, and we come to a mutual agreement, as ******** and I discussed yesterday. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I decided to use PODS for my Move from ******** to ** in May 2023. During the pick up, the PODS container broke my fence. The advocacy claims emailed me once and I havent heard from them. I had to replace the fence before the house could be sold, which cost me **** dollars. I have sent them multiple emails and a receipt for the work. I havent heard anything back from them since May 4.

  

  Business Response

  Date: 07/11/2023

  I am in receipt of your correspondence concerning PODS Enterprises,LLC customer, ***********************. A review of the issue that gave rise to this complaint is currently underway. **************** has been assigned a PODS Advocacy Representative and has been contacted to advise of assignment and provide contact information while the review proceeds.  We will continue to work with **************** until the review is complete and will provide details and appropriate resolution accordingly.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that **************** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

• Initial Complaint

  Date:07/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used PODS for a recent move. They picked up two PODS and transported them from ***** for storage in *******, **. Two weeks prior to the move into my new house in ***********, I went online to order the delivery of the PODS and found that there was only one available day for delivery in the month of July. This was about a month out from the date that I called. Only one POD could be delivered - the delivery for the other POD was pushed out almost two months to August. This has really disrupted my move. In addition, PODS will continue to charge me for storage. This is their fault for overbooking and not having enough drivers to deliver the PODS. This has cost me money and time and I feel totally helpless as they hold my belongings hostage.

  

  Business Response

  Date: 07/05/2023

  I am in receipt of your correspondence concerning PODS customer, ***************************. As of July 5, 2023, we have resolved all concerns with ******************** to his satisfaction. 

• Initial Complaint

  Date:07/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13th, 2023, I scheduled for Pods to drop off a container in ****** ** on June 5th, store it for a few weeks, then deliver it to *******, ** on July 7th. The initial drop off and pickup went well, the delivery driver was nice and helpful. Today I logged into my Pods account to double check that everything is ready for my move this week and my Dashboard says the pod was never dropped off in **. I looked at my account documents and the most recent one says the pod was dropped off on June 14th. This means both the Dashboard and my receipts were incorrect. I called in to Pods to ask what was going on and not only did they have no explanation, they also said I hadn't scheduled my final drop off for July 7th and that delivering it that day would be impossible (despite the fact I had reserved it in May and while on hold today I had heard a recorded message telling patrons to schedule deliveries a minimum of four business days ahead of the delivery (which then would make it possible to schedule it for July 7th today, had I not originally). I raised the complaint that clearly it was a mistake on their end since the other documentation is incorrect and the employee told me that she would call logistics and call me back. She never called back and when I called into the company again, 10 hours later, I was put on hold to speak with the manager and remained on hold for over two hours (5pm-7pm), at which point I had to put my daughter to bed. This is a cross country move and I've already reserved non-refundable flights and hotels for family members who graciously took off of work to help my family move. I've also agreed to pay Pods $3400 for the move and storage, and per their policy, have already paid the first third which is charged at the initial drop off. I'm starting a new job on July 10th (three days after they are supposed to bring my Pod to it's final destination). All of these things have been planned for months, which is why I reserved the Pod in mid-May.

  

  Business Response

  Date: 07/03/2023

  I am in receipt of your correspondence concerning PODS customer, ****************************    On July 3rd, 2023, our PODS advocate spoke with *************************** to address scheduling concerns and work toward a resolution. 
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *************************** may have endured.   PODS Enterprises,LLC prides itself on its quality customer service and we regret that *************************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  
  

  Customer Answer

  Date: 07/05/2023

   
  Complaint: 20264826
  
  I am rejecting this response because: While I did speak to someone at Pods on July 3rd, it was a customer experience auditor who was asking me about my negative experience, but she told me she would not be the person to resolve the issue, she was just trying to understand what went wrong. Therefore I reject the response because it implies my complaint has been resolved when it has not. I still have no idea where my Pod is, when it will reach my final destination, or if I will be required to pay additional storage fees to store it for another month despite requesting to have it delivered earlier. I call Pods every day and ask if there's an update and so far there has not been.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/06/2023

  Our PODS advocate did speak with *************************** on July 3rd, 2023 and provided their direct contact information along with discussing the review process.   Our advocate spoke with *************************** on July 6th,2023 to advise the order was now accessible for the rest of the move to be scheduled, along with the reminder that the claim was still under review.   We look forward to reaching an amicable resolution. 

  Customer Answer

  Date: 07/17/2023

   
  Complaint: 20264826
  
  I am rejecting this response because: I don't feel comfortable marking it resolved until I have received the contents of my pod and resolved my case with the representative I'm working with.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/20/2023

  Our PODS advocate has been in continued communication with ****************************  On July 20th, 2023, our advocate shared the review findings that when the order was booked on May 13th, 2023 *************************** was not ready to schedule the delivery to the destination address.     Further review revealed that the container was not picked up on June 10th, 2023 as per our PODS driver due to the fact the customer was not ready for the pickup of the container.    Therefore, the container did not ship out to the destination location.   *************************** has made additional claims in regard to the PODS service which we are researching to be able to reach a satisfactory resolution.

• Initial Complaint

  Date:06/30/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 16th 2022. Claim#PRO-00007493 Pods delivery personnel damaged my house while picking up a container that my tenant was using to move out. I made contact with them via email and phone and they advised me to get a quote so that they can reimburse me for the damages. once i gave them the quotes (two of them) they started to ignore my calls and emails. after months of going back and fourth they finally emailed me a NDA to sign so that they can reimburse me the $**** on march 13th 2023 I received an email that the claim was approved and that i would be reimbursed **** I still dont t have the **** that i need to repair my house.thank you for your time and consideration.********************* ************

  

  Business Response

  Date: 07/06/2023

  I am in receipt of your correspondence concerning *********************. I am happy to inform you that prior to the receipt of this complaint, the issue was resolved by a PODS representative and *********************. As of June 5th, 2023 we have confirmed with Mr. **** that payment was mailed out and Mr. **** has been provided the tracking information for payment. Based on this, we ask that you close this complaint as resolved.

  Thank you.

  Customer Answer

  Date: 07/06/2023

   
  Complaint: 20262114
  
  I am rejecting this response because: I never received a response from PODS nor have I received the check that was agreed upon. Not sure what they are talking about unless the post office lost the check , in which case please cancel old check and issue a new check and send to: *********************

  **********************;

  ****************

   

  thank you,

   

  ****** lela 

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/11/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *********************. In reviewing the claim and tracking information, it is confirmed that the check was returned to PODS enterprises LLC. We will reissue the check and send it to Mr. **** via ***** as well as follow up with Mr. **** with the updated tracking information for the check once received. 

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20262114
  
  I am rejecting this response because:
  

  This is for a complaint I already filed but BBB closed because I didn't reply. i wanted to say that I didn't reply because I was waiting for PODS to do what they promised once again but they have not responded. As you see from their response below, they once again said they would send me a check but have not. thank you again for your help and I apologize I didn't reply sooner but in good faith I was waiting for the ***** envelope.

  Sincerely,  
  
  *********************

  

  Business Response

  Date: 08/03/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, Eduart ****. In reviewing the claim and tracking information, it is confirmed that the check was returned to PODS enterprises LLC. On July 10th, 2023, we confirmed that the accounting department has reissued the settlement check and sent it to ***************************** We have also followed up with Mr. Lela with the updated tracking information for the check. 

  Customer Answer

  Date: 08/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Additionally I really want to thank BBB for their involvement as if it wasnt for them I am convinced I would have never received only what was owed to me in the first place. Thank you indefinitely BBB. 
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used PODS service for moving and POD was delayed by few days. Because of that I had to pay rent at 2 places - new & hotel/airbnb. Per my discussion with customer, I was told I would be refunded the money for the inconvience but I never got the refunf ever. I am looking to get compensated for delay and expenses I had to incur for that time period for second accompodation.

  

  Business Response

  Date: 07/05/2023

  I am in receipt of your correspondence concerning PODS customer ************************  On July 3, 2023, contact to discuss the issue was initiated with ************** in order to address her concerns on the delay of her container and work on a resolution.  

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **************************. My PODS customer ID is ********* and my order number is *******. The phone number on file is ************. My family and I must be out of our apartment, located at ***********************************, on June 30, 2023. We do not move into our new residence until July 11, 2023, so we needed to store our belongings and have them sent to our new address on July 11, 2023. Id heard from a few friends that they used PODS in their move, and it went well for them. I decided to use PODS for my family as well. On May 26, 2023, I called PODS and scheduled a 16-foot *** container to be dropped off at the residence Im leaving for June 29, 2023. I scheduled a pick-up from the location on June 30, 2023, for *** to be stored at the PODS warehouse in the *******, ** area.On June 28, 2023, PODS charged my credit card $574.48 for ************ off and for storage. On the morning of June 29, 2023, I received an estimated window for them to drop off the *** between 11:45 am and 2:45 pm. I was told the driver would call me when he/she were on their way. I was also told Id be called if something happened, and the *** was being delayed for some reason.At 2:51 pm, the *** was not at my residence, so I called PODS customer service number *************) to see where the *** was at. I was on hold for 21 minutes and hung up without speaking to a representative. At 3:58 pm, the *** was still not delivered to my residence, so I called PODS customer service *************) again to speak to someone who could assist me with obtaining an estimated time of arrival for my ***. I was on hold for 2 hours and 2 minutes, so I hung up the phone without speaking with anyone.At 6:33 pm, the *** was still not at my residence, and I had not received a call or update about why my *** had not been delivered. I called a different PODS number *************) and was on hold for 1 hour and 6 minutes, prior to speaking with a male representative. He told me that my driver had to drop off a container at another address and should be to me by 8:30 pm. At 9 pm, I still had not received my ***, but I received an email from PODS saying that they would be picking up my *** on June 30, 2023, between 7 am and 10 am. My family and I were unable to do most of what we needed to do, because were stuck at home for over 9 hours waiting for our *** to be delivered so we could load it. We were planning to be completely out of the residence today because we have a busy Friday. We also had three friends that were going to help us load our ***, so they took off work early to assist us. Due to us sitting around waiting for a *** that did not come, and wasting precious time where there were other things we needed to be doing, I had to spend money that I hadnt planned on spending. Due to us not receiving the *** on June 29, 2023, as ordered, we have no one to assist us with packing the *** now. We must be out of the apartment on June 30, 2023, or we will have to pay another months rent, which we dont have, because we will be paying for our new residence. I feel it is very bad business for PODS to have a three-hour window and six hours after the close of that window, still not be there. PODS didnt even have the decency to call us and tell us they werent coming or was going to be late. When trying to contact customer service, the wait times were absurd! I even sent two emails to the PODS customer care email that was online ********************************************************************************* I received a reply saying The email you just sent us has not been received. It went to our bulk reply email inbox that is not monitored due to the high volume of autoreplies we receive. We apologize for any inconvenience. Its ridiculous that a company that is nationwide, is impossible to reach in an acceptable amount of time. Its also ridiculous that PODS could not call us and let us know there would be a delay of an excess of 8 hours. Its inconsiderate of your customer and causes undue stress and worry to your customer. We are not a wealthy family, and we must find a way to be moved out of an apartment with no where to place our belongings, because as of 11:35 pm on June 29, 2023, which is almost 9 hours after the close of the window they provided us and have no extra money to be spending to rent a truck and a storage. PODS business took our money and did not provide the service they were paid to provide and didnt even care enough to let us know they werent going to provide us the service. Im very disappointed and very angry that PODS could treat their customer this way. I will be sure to forward my complaint and experience with PODS to the Better Business Bureau and other federal oversight agencies. ************************** ************ **********************

  

  Business Response

  Date: 07/03/2023

  I am in receipt of your correspondence concerning PODS customer, ************************  On June 30th,  2023,contact to discuss the issue was initiated with *********************** in order to address what occurred with the delivery schedule and work toward a resolution. 

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *********************** may have endured.   PODS Enterprises,LLC prides itself on its quality customer service and we regret that *********************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  
  

  Customer Answer

  Date: 07/03/2023

   
  Complaint: 20258172
  
  I am rejecting this response because:

  -There was no response to whether they would reimburse me for the storage rental.

  -There was no response to whether they even addressed the issue with their ******* Warehouse/Business personnel that were involved.

  -For the difficulty in my families life for the past 4 days they caused, by not simply giving ** a phone call, I believe i deserve to know if the problem was addressed with the ******* staff and if there were any disciplinary action taken.

  -PODS is again showing their lack of concern for their customer, by sending some automated reply that they send to resolve every complaint. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/05/2023

  We appreciate ***************** feedback on this matter.   Our PODS advocate has been in communication with *********************** since June 30th, 2023.    *********************** provided the requested documentation and has been advised that the request is currently being reviewed in the hopes we may be able to come to an amicable resolution. 

  Customer Answer

  Date: 07/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  cannot get response trying to pay in full and put on hold for 45 minutes then told will call back than - we tried to pay on credit card as requested - or via debit card or cashiers check but told a Ms ******* would call back - instead while they had us on the phone holding and telling us to keep holding then - They sent an Email requesting a ************* Money order for which I sent an e mail reply copy can be provided . Basically< We want to make payment and arrangements to have PODS delivered prior to next billing cylcle. NOTE WE TRIED TO MAKE PAYMENTS EARLIER THIS WEEK BUT THEY WANTED THE FULL AMOUNT WHICH WE AR E TRYING TO PAY

  

  Business Response

  Date: 06/30/2023

  I am in receipt of your correspondence concerning ******************************  Due to Laszio Bertalansconcerns being directly related to the billing, the account is under review with our PODS ****************************** at this time.  Upon completion of the review, a member of our PODS Billing/Collections team will reach out to ***************************** directly to discuss. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***************************** may have endured.  PODS Enterprises, LLC prides itself on its quality customer service and we regret that *****************************  experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach customer service for ********************** for more than 72hrs, non stop, many calls, emails and have been in line for over 2hrs to wait for an operator/representative, i have been told i was going to be called back and it is impossible to have any assistance from this company.The charged me for a lock they never provided me with. I have email in few attempts to get my money back i have not heard from them. I have also trying calling many times like I mentioned above. I also need to change my delivery date for the pods and website isn't letting me do it and nobody on their phone number ************ picks up, they just leave you waiting for hours, i have waited over 2 hrs. There is also a instant chat option and for the last week it says "NO agents available". This is not professional to have a company without customer service. Also they charge for fees/services they don't provide.

  

  Business Response

  Date: 07/05/2023

  I am in receipt of your correspondence concerning PODS customer, *******************************. As of June 3, 2023, we have resolved all concerns with ****************** to her satisfaction. 

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have not received our pods for 48 hrs they have promised delivery 2 days now and still do not have our belongings at our home. We have made numerous calls and emails with no resolution. This is beyond ridiculous We have none of our belongings. We moved from *********** to ******* and contract stated pods would be here 6/28. >it's now 6/29 6pm and still nothing

  

  Business Response

  Date: 07/05/2023

  I am in receipt of your correspondence concerning PODS customer **************************  On June 30, 2023, contact to discuss the issue was initiated with ***************** in order to address her concerns  on the delay of the delivery of her container and work on a resolution