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Business Profile

Computer Software Developers

Enumerate

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2026

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a contract with the company, the software handles homeowners' payments. They have double charged several of our residents this April. We have tried different ways to get in contact with them and find a way to get those customers refunded and/or reimbursed for insufficient funds charges, no luck. After many attempts and several questions from us via email and phone calls, we got one email back more than a week later, with a 6 words sentence advising that some "feature was enabled" By whom, when, why? None of that answered.

    Business Response

    Date: 04/22/2026

    We met with REMOVEDand REMOVEDto review the concerns raised regarding ACH payments. After reviewing the account activity, we found that multiple payments were submitted during the same timeframe, which contributed to the confusion around whether a duplicate ACH had occurred.


    During the discussion, we also provided guidance on key system functionality, including the Needs Attention page within Accounts Receivable and the available ACH payment options, such as paying the full balance versus selecting specific charge codes.


    To provide additional support, we have engaged our Training & Enablement team to assist with further system education. Additionally, as a one-time courtesy, we are submitting a request for reimbursement of any associated overdraft fees.


    We appreciate the opportunity to review this matter and remain available to support their continued use of the platform.

    Customer Answer

    Date: 04/24/2026

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    Sincerely,

    REMOVED-REMOVED

  • Initial Complaint

    Date:05/06/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have rented out my property to my tenant and my association required me to place a security deposit and that security deposit was given to this company to hold the funds. My tenant has now moved out and I am looking to collect back those funds. The only problem is this company does not answer there phone or email. I have left numerous voicemails and have also tried calling 10x a day. No one answers the phones. There is also no one answering their emails. This company REMOVED, if they even are a company.

    Business Response

    Date: 05/06/2024

    Thank you for contacting Enumerate.  We have researched this compliant and have found 1 phone call from this phone number and named person, which was received by our company on May 3, 2024.  The caller was on hold for 25 seconds and then abandoned the call.  We have searched our phone and email systems and find no other outreach.  In addition, we are not a company that holds funds and would not be holding security deposit monies.  Our recommendation is this individual reach out to the Association directly to obtain funds own in return.  Please feel free to reach out if there are other questions.
    Kind regards,
    REMOVED
    Enumerate
    REMOVED

    Customer Answer

    Date: 05/06/2024

    This is completely false. I have called numerous times each day. You guys have partnered or bought a company that does hold funds. When you go to their website it forwards to your site. I have called that number as well and reached no one. The only time I have gotten a hold of someone is through your sales line on your ivr. Your company has the worst customer service Ive ever seen. 
    Complaint: 21662161

    I am rejecting this response because:

    Sincerely,

    REMOVED

    Business Response

    Date: 05/08/2024

    Dear REMOVEDand the BBB of West Florida - 

    Please feel free to reach out to Enumerate at REMOVED.  I assure you we have REMOVEDstanding by ready to answer questions and provide support.  In addition, if you can provide both the phone number you have called as well as the website you are accessing, that will help drive towards resolution.  We greatly appreciate your outreach and look forward to working with you to resolve this matter.

    Kind regards,

    REMOVED

  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October we entered into an agreement for software and our company went with another managment company that supplies their own software, we never went live and never used the software ( not to mention the set up was disastrous ) they claimed we could be live by 1/1/2024 which didn't happen they weren't done. We just want to terminate the agreement, they have over $3,000 and we just want a full release they can keep the money that they have collected ( which is more than fair)

    Business Response

    Date: 05/03/2024

    Thank you for contacting Enumerate.  We have researched this compliant and have fully resolved this matter with Sanctuary at REMOVED  The customer signed a REMOVEDagreement with REMOVED, upon dis-satisfaction with the software, Enumerate worked with Sanctuary at REMOVEDto reduce the term of the agreement by 50%, which the customer agreed to.  REMOVEDprovided a final invoice to the customer in early April and the customer paid all outstanding balances on April 12, 2024. We regret that this customer did not find value with our solution, however,believe our resolution efforts were in good faith and resolved promptly. Should you have further questions regarding this matter, please feel free to reach out to me directly.
    Kind regards,
    REMOVED
    Enumerate

    REMOVED

Enumerate is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.