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Find a Location

Mint Condition Floor Restoration And Emergency Services, LLC has 1 locations, listed below.

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    Business ProfileforMint Condition Floor Restoration And Emergency Services, LLC

    Water Damage Restoration

    Current Alerts For This Business

    Advertising Review:
    In February 2021, BBB contacted this business about advertising concerns on the business website:
    "Mold Removal" "100% Satisfaction Guarantee"

    To date BBB has not confirmed a mold removal license for the business; the business indicated they do not do mold removal; and no other changes were made the business website.

    BBB Code of Advertising indicates:

    1. Basic Principles of the Code
    1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser.
    Advertisers should be prepared to substantiate any objective claims or offers made before publication or
    1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of
    competitors, or insincere offers to sell, shall not be used.
    1.3 An advertisement as a whole may be misleading by implication, although every sentence separately
    considered may be literally true.
    1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material
    fact.

    BBB Guidelines
    20. Warranties or Guarantees
    20.1 When using the term "warranty" or "guarantee" in product advertising, the advertiser must
    clearly and conspicuously include a statement that the complete details of the warranty can be
    seen prior to sale at the advertiser's location, viewed on the advertiser's website or, in the case of
    mail or telephone order sales, made available free on written request.
    20.2 Advertisers should only use "satisfaction guarantee," "money back guarantee," "free trial
    offer," or similar representations in advertising if the seller or manufacturer refunds the full
    purchase price of the advertised product or service at the consumer's request.
    20.3 When "satisfaction guarantee" or similar representations are used in advertising, any
    material limitations or conditions that apply to the guarantee must be clearly and conspicuously
    disclosed.
    20.5 Sellers or manufacturers should advertise that a product or service is warranted or
    guaranteed only if the seller or manufacturer promptly and fully performs its obligations under
    the warranty or guarantee.

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    148 Mark David Blvd, Casselberry, FL 32707-5416
    BBB File Opened:
    2/8/2021
    Years in Business:
    4
    Business Started:
    11/22/2019
    Business Started Locally:
    11/22/2019
    Business Incorporated:
    11/22/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Nicholas Lefils, Owner
    Contact Information

    Principal

    • Nicholas Lefils, Owner

    Customer Contact

    • Nicholas Lefils, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/14/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 12/21/2021, the above company was hired by me to do carpet cleaning and grout/tile cleaning. The owner of the company, Nicholas ******, came to my house with some big equipment. He flooded the floor with chemicals and lots of water. The machine did all the work to include the brush cleaning. He was at my house for hours. He cleaned the family room, kitchen, foyer, hallways, laundry room and bathroom. This is almost 75 % of the tile in my house. He also cleaned an area carpet from the living room. I told him the carpet had a bad odor after he cleaned it and he cleaned it again making it worse. The carpet had to be thrown away. On January 9, 2022, I was in my kitchen with a guest when we heard a loud cracking sound and noticed the floor tile was lifting of the ground and multiple tiles cracked in the hallway near the kitchen and it stopped cracking when it got to the refrigerator. I immediately video taped the incident and took photos of the area where the tile began to crack. I immediately contact Nicholas, ask him to please come by right away to see what had happened. HE stated that it was a leak foundation that caused the tile to crack not his cleaning. He stated he was coming to my house to check it out and never showed up. I had already paid him $578.00. I contacted Guy Plumber to come out and check for a leak with negative results. They advised there were no leaks in my house. The technician advised that it was bad grout/tile cleaning and improper chemical use that cause the tile to bulge and that he used too much water during the cleaning. I called a tile expert to see the damage and give me an estimate. The tile expert advise it was due to improper cleaning and improper chemicals. He flooded the floor with water. The water went underneath and did have any where to go so it exploded the tile. The estimate I received was for $13,151.00. I conveyed this info to the owner and he refused to take responsibility for the damages. Thanks
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shelly B

    5 stars

    07/05/2023

    They did a fantastic job cleaning my carpets as well as restoring our bathroom grout. They also did a wonderful job on our floor travertine floor in foyer. It was cleaned and polished and sealed. Looks so shiny. Definitely recommend.

    Local BBB

    BBB Serving Central Florida

    BBB Reports On

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