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Business Profile

Vitamins and Supplements

Keto GT

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Keto GT's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Keto GT has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Keto GT

      867 W Bloomingdale Ave #6914 Brandon, FL 33508

    • Keto GT

      101 S 12th St Tampa, FL 33602-4207

    • Keto GT

      PO Box 6914 Brandon, FL 33508-6015

    Customer Complaints Summary

    • 155 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/14/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today I received another shipment of the Keto Gummies that I did not want or order. This happened once before and I called the company and was forced to leave a message telling them to not send any more. They charge my card and I don't want anymore of this stuff. I don't know if you can make them stop or not. I hope so.

      Business Response

      Date: 06/16/2023

      Hello,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we went ahead and issued a full refund for the last order in May without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.


      Thank you

    • Initial Complaint

      Date:06/12/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 12, 2023 I started to order the Keto Gummies from an advertisement I seen on ******** for weight loss. The transaction was declined so I didnt pursue it any further. Until a week later my account was in the negative due to the transaction being reprocessed for $199.99 from Bioscience Offical. I never reauthorized for anyone to process the payment again. I never received any kind of confirmation of any order nor did I ever receive any product. I do not want the product now or ever. I want my money back. If there is any kind of subscription I want it cancelled immediately.

      Business Response

      Date: 06/14/2023

      Hello,

      We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

      As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges. 


      Thank you

      Customer Answer

      Date: 06/15/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:06/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never heard of this company and they charged my credit card with separate charges of $199 and $60 every day for the last three days. The charges appear as Bioscience and Biolyfe. I have reported the fraud to my credit card company and will be filing a police report with police in *******, ** on Monday. This company needs to be prosecuted for fraud.

      Business Response

      Date: 06/14/2023

      Hello ****,

      We do apologize for any inconvenience this may have caused you. We received an order from you on 06/03/2023. There is no way for us to place an order for you. You have to enter your credit card information on the checkout page and hit the submit my order button. Without you doing this no order would be placed. We have no way of knowing your credit card information nor can we go to your checkout page and force the order through.

      As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges. 


      Thank you

    • Initial Complaint

      Date:06/09/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 1 free bottle of Keto gummies. I received 4 extra bottles and then yesterday I received another 5 bottles I did not orderPlease DO NOT send me anymore and I expect a refund where you debited my account. Thank you ***************************

      Business Response

      Date: 06/26/2023

      Hello *****,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we went ahead and issued a full refund for the last order in June without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

    • Initial Complaint

      Date:06/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/17/2023 I purchased keto gummies ($199.00) was charged $199.00 and $60.00. I called to ask about the $60.00 add on. I was told that I needed to purchase the Detox that came with the keto gummies for them to work. I said to cancel the whole order. The operator said that she would cancel the $60.00 charge. That never happened. I was still charged $60.00. Now this month, 5/17/2023 a payment of $139.00 appeared on my credit card bill. I did not order any new products. The original order was a one time purchase, not a recurring purchase. I have not idea why I was charged an additional $139.00. What can you do to stop charging me for items I have neither purchased or recieved?

      Business Response

      Date: 06/13/2023

      Hello,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we issued a full refund for the second order and $60.00 for the Detox on 06/09/23. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

    • Initial Complaint

      Date:06/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an initial order placed. with Bio science brands on 4/20/2023 for some diet capsules. they sent me the pills and also some other capsules that i didn't even order. I still have those pills and have not used them at all as they caused headaches on my part. Now on 5/31/2023, i have been billed in the amount of ****** for some keto gummy bears that I did not order and wonder why I received them at all. Nowhere did i find their site to check out how to return or discard this product. i did call them back regarding the first order and additional items that were added and they said basically, "you are stuck with them, no returns!"All i'd like is to be able to return the product and get a rebate on the billing to my Chase account and NEVER HERE FROM THEM AGAIN!!

      Business Response

      Date: 06/12/2023

      Hello *******,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.


      Thank you

    • Initial Complaint

      Date:06/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried canceling numerous times and they keep billing me

      Business Response

      Date: 06/12/2023

      Hello ****,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we went ahead and issued a full refund for the last order in May without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.


      Thank you

    • Initial Complaint

      Date:06/08/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 31 I received a package from the company for a 5 count of **** Gummies, which I did not order. I did not sign up for automatic recurring orders and they charged me without my permission. I tried calling their 800 number several times but no one answers the phone. I was on hold for over 20 minutes. On June 6 they charged me $199.99. I am requesting a full refund immediately and further request they remove me from their automatic shipping list. The reference number for this shipment is N15705F5FSL3.

      Business Response

      Date: 06/12/2023

      Hello *****,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we went ahead and issued a full refund for the last order in June without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.


      Thank you

      Customer Answer

      Date: 06/16/2023

       
      Complaint: 20151502

      I am rejecting this response because:


      On 6/12/2023 KETO GT sent me a package that I did not request, nor did I order. They are continuing to charge me $199.99 per package. I have continued to call them to demand they cease and desist with their continued shipments, that I have not requested. Their 800 number rings and rings and no one answers the phone. I am demanding a full refund and further request they cease and desist with sending me packages and with charging my credit card.

      Sincerely,

      *************************

      Business Response

      Date: 06/20/2023

      Hello,

      We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

      As a one time courtesy, we went ahead and issued an additional refund  of $199.99 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges. 


      Thank you

    • Initial Complaint

      Date:06/06/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had recently considered buying the Keto gummies for weight loss and filled in part of the form. I changed my mind when I realized how many bottles and the high price that were involved. I did not place any order. Today I received five bottles of male enhancement gummies addressed to my husband. There was no invoice enclosed. I checked my credit card accounts and there were no charges from them. Since my husband passed away in August 2021, I know he did not place this order and thankfully there are no credit cards tied to his name. It seems I am not out any money, but I seriously question the ethics and business practice of this company. I am hoping this will not be an on-going subscription order. Do I return the bottles I received? I am concerned about having proof of my return.

      Business Response

      Date: 06/09/2023

      Hello,

      We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

      We went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges. 


      Thank you

    • Initial Complaint

      Date:06/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered this product one time and now automatically charged me again which I did not approve or want. I expect a full refund in the amount of $199.00 immediately. I assume they will be sending me more Keto gummies and I dont want them ever again.

      Business Response

      Date: 06/09/2023

      Hello,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

    Keto GT is NOT a BBB Accredited Business.

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