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Business Profile

Vitamins and Supplements

Keto GT

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Keto GT's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Keto GT has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Keto GT

      867 W Bloomingdale Ave #6914 Brandon, FL 33508

    • Keto GT

      PO Box 6914 Brandon, FL 33508-6015

    • Keto GT

      101 S 12th St Tampa, FL 33602-4207

    Customer Complaints Summary

    • 155 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I trying to talk to someone I getting charged again for the gummies which I just placed one didnt want to get them monthly would you to stop the order

      Business Response

      Date: 06/06/2023

      Hello ******,

      We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

      We deeply regret that you could have missed the terms. If you don't cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. As a one-time courtesy, we went ahead and issued a full refund of $199.99 today. You should see a credit in your account in the next **** business days.

      Rest assured, the account is canceled, and you won't receive any further charges and shipments. 

      We appreciate your patience. Please let me know if there is anything further I can do for you. Be assured that the account has been closed, and no future charges will be made.

    • Initial Complaint

      Date:06/02/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First, I am being a victim of identity theft and I have done it everything in my power to avoid this. I received an email saying that I placed an order for 5 bottles at a price of $199. I called them and I sent them an email stating that it wasnt me who did this and they refused to immediately refund my money an provide a label to send this bottles back if I receive it. When I receive these bottles and didnt request, they refused again to refund the money and sent me a mail label to send these things back.

      Business Response

      Date: 06/06/2023

      Hello *****,

      We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

      We highly apologize that you may have overlooked our return and refund policy. As a one-time courtesy, we went ahead and issued a full refund of $199.99 today. You should see a credit in your account in the next **** business days.

      Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

      Customer Answer

      Date: 06/07/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/02/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/1 I received a package from Metrics from *******, **. I have received several bottles (7 Bio Science) of cbd gummies. I have no idea what they are, what they do and I didn't order them. I do not do want to be charged and I would like to return the product but there was no information provided. No invoice, no telephone number and not even sure to to reach out to this company to find contact information and to return the product.

      Business Response

      Date: 06/06/2023

      Hello ******,

      We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 

      To clarify, all orders that are placed online are consumer-initiated. We received your order on 05/28/2023 for our BioScience CBD Gummy and Capsule. There is no way for ** to place an order for you. You must enter your credit card information on the checkout page and hit the submit my order button. Without you doing this, no order would be placed. We have no way of knowing your credit card information, nor can we go to your checkout page and force the order through.

      As a one-time courtesy, we went ahead and processed your full refund of $259.99 through an electronic check. Please check your email ********************** within **** business days.

      Again, my deepest apologies for any inconvenience we have caused you. Please let ** know if you have any additional questions, concerns, or comments or if we may be of assistance at any point in the future.

    • Initial Complaint

      Date:06/01/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 27, 2023. I ordered 1 bottle of Super Health Keto +ACV Gummies. One bottle! My credit card was charged for that bottle and a separate charge for $199.99 was charged by your company. I received a bag with 5 bottles in it. I do not want any more gummies. I will need a refund. I am returning the extra bottles you sent me to the return address on the package. My name is *************************. My phone number is ************. I will expect a refund.

      Business Response

      Date: 06/02/2023

      Hello **** ***,

      We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

      We highly apologize that you may have overlooked our promo bundles. As a one-time courtesy, we went ahead and issued a refund of $199.99 today. You should see a credit in your account in the next **** business days. You may keep the products if you want to as a courtesy.

      Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

      Customer Answer

      Date: 06/05/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:05/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Keto gummies in late March (26th). They trick you and place you on a membership in their terms and conditions. They sent a second shipment and I figured it was an accident as there was no invoice, no explanation of membership or how to return or cancel or anything, just a bag of gummies. They had charged me and I did not know. Then, they charged me a third time and my bank notified me so I called them and figured it was for the second order. 22 days after receiving the second package, they told me that I couldn't return the product because they have a 30-day policy and it's from when they charged me, not from when the product arrived. (Again, I had no idea that they charged me) I tried to get them to let me return the second shipment, and not only did they say no, they informed me that the charge I was calling about was for a third shipment that had already been processed to be sent to me in June and that it's too late to cancel it, so they can give me 30% off that order. Once I told them I was reporting this to the BBB, they offered to give me a 50% refund on my second order and will charge me but allow me to return the third order for a full refund once I get it and send it back. BEWARE THIS COMPANY. Very sketchy.

      Business Response

      Date: 06/02/2023

      Hello ****,

      We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

      We deeply regret that you could have missed the terms. If you don't cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. As a one-time courtesy, we went ahead and issued a full refund of $199.99 today. You should see a credit in your account in the next **** business days.

      Rest assured, the account is canceled, and you won't receive any further charges and shipments. 

      We appreciate your patience. Please let me know if there is anything further I can do for you. Be assured that the account has been closed, and no future charges will be made.

    • Initial Complaint

      Date:05/31/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received another 5 bottles that I didnt order or want.

      Business Response

      Date: 06/02/2023

      Hello ***,

      We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

      We deeply regret that you could have missed the terms. If you don't cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. As a one-time courtesy, we went ahead and issued a full refund of $139.99 today. You should see a credit in your account in the next **** business days.

      Rest assured, the account is canceled, and you won't receive any further charges and shipments. 

      We appreciate your patience. Please let me know if there is anything further I can do for you. Be assured that the account has been closed, and no future charges will be made.

      Customer Answer

      Date: 06/05/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:05/30/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a package addressed to me containing CBD gummies and capsules from Biolyfe. There were 2 charges to my credit card on May 14, $199 & $60. I did not order anything from this company. I do not use CBD gummies or capsules. I have disputed the charges with my credit card company and they are investigating. My credit card has been cancelled and will be re-issued. I did not order the product and I do not want the product. I am willing to return the product at the seller's expense.

      Business Response

      Date: 06/02/2023

      Hello ******,

      We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 

      To clarify, all orders that are placed online are consumer-initiated. We received an order from you on 05/14/2023 for our BioScience CBD Gummy and Capsule. There is no way for ** to place an order for you. You have to enter your credit card information on the checkout page and hit the submit my order button. Without you doing this, no order would be placed. We have no way of knowing your credit card information, nor can we go to your checkout page and force the order through.

      As a one-time courtesy, we went ahead and issued a refund of $259.99 today. You should see a credit in your account in the next **** business days.

      Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

      Customer Answer

      Date: 06/05/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:05/30/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order was short 3 bottles of KACV gummies and 1 bottle of KACV detox. Paid for on 5/12/23. Want rest of my order shipped to ****** ********** ******* **** ********** ** ****** Please let me know you got this and when I will receive the rest of my order. Paid $259.99 total

      Business Response

      Date: 06/01/2023

      Hello ******,

      We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

      We highly apologize for the shipping mishaps. As a one-time courtesy, we went ahead and issued a refund of $259.99 today. You should see a credit in your account in the next 5-10 business days.

      Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

      Customer Answer

      Date: 06/01/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    • Initial Complaint

      Date:05/26/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I only ordered a one time shipment. I checked the box on the order to not subscribe to get any more shipments. I can’t afford this second order or any other orders in the future. I am on disability and don’t get enough money as it is a month. Need to cancel subscription and need a refund for the bottles I received today. There are 5 bottles in the envelope. I will gladly ship them back. Need a refund.

      Business Response

      Date: 05/30/2023

      Hello *******,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

      Customer Answer

      Date: 05/31/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ******

    • Initial Complaint

      Date:05/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered these as a one time trial. Not as a subscription. I have returned several bottles via mail stating return to sender. Cancel subscription. I have tried to cancel my mail and phone and I continue to receive and be charged. I would like a refund. I can return the remaining unopened bottles I have when I receive a refund for them. This is a scam and obviously Im not the only one who is having this problem with this company. Very sad it comes to this. I will take further action if necessary, but hope I can simply get a refund and stop receiving these or being charged l. I await your prompt attention to this matter.

      Business Response

      Date: 05/25/2023

      Hello,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we went ahead and issued a full refund for the last order in May without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

    Keto GT is NOT a BBB Accredited Business.

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