Complaints

This profile includes complaints for Keto GT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Keto GT

  867 W Bloomingdale Ave #6914 Brandon, FL 33508

• 

  Keto GT

  PO Box 6914 Brandon, FL 33508-6015

• 

  Keto GT

  101 S 12th St Tampa, FL 33602-4207

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Would not honor their order cancellation and return policy. The order was placed in error and request was made to cancel within hours and before anything was shipped.

  Business Response

  Date: 11/15/2022

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

  Customer Answer

  Date: 11/16/2022

   
  Complaint: 18391040
  
  I am rejecting this response because:

  The order was made in error. Within a few hours we called and cancelled the order and our account. The business still chose to charge us and send us the product anyway. We offered to return the product but they instead sent us another set of products and attempted to charge us again. We had to block their charges with our credit union. Their policy allows cancelation within 30 days and they did not honor their policy. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/21/2022

  Hello,

  We apologize for the inconvenience as we are limited with the policies in place for the products. Therefore unable to issue any more refunds on your account. Please note that we strictly follow our 30 days return and refund policy which is indicated in our Terms and Conditions. It appears that you placed the original order on 07/26/22. We hope you understand the matter on the situation that occurred on these charges. Rest assured, the account is canceled, and you won't receive any further charges. 

  Thank you

   

   

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/02/2022 Ordered what appeared to be 1 bottle of CBD gummies and after credit info taken was invoiced for a $129.99. 1 bottle price was $60.00. card charged 189.99.Contact was a recording and I gave all info asked for and requested the entire order be canceled and card not billed..This was within 2 hrs. of order.also what appeared to be an email contact was sent same request.No acknowledgement and card was billed next day 11/03/2022 for total amount. I want order canceled and monies returned.No further business with this company wanted.order #A80445F2D3. Biolyfe CBD gummies.

  Business Response

  Date: 11/08/2022

  Hello *******,

  We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 
  
  We highly apologize that you may have overlooked our promo bundles. As a one-time courtesy, we went ahead and issued a refund of $189.99 as requested. Please allow **** business days depending on your bank's processing time for the credit to reflect in your account. 
  
  Rest assured, the account is cancelled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

  Customer Answer

  Date: 11/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally contacted this company back on 10/3/22 when a charge for $139.98 appeared on my credit card statement. I did not recall placing any orders from the company and their are no other users on my account. I asked them to cancel the order but they said the items (supplement) had been shipped to me. I told them that I would refuse the delivery and they said they would not accept a return without an approved ***. Once the products arrived I quickly asked for the *** and then prepared the order for return (10/14/22). I tracked the shipment to see that it was delivered and received (10/17/22) and then emailed the company to ask for a refund again on (10/28/22). The company issued a refund on 10/29/22 in the amount of $89.99, $49.99 less than what I paid. I contacted them by email once more to ask why there was a difference but I have not heard back.

  Business Response

  Date: 11/08/2022

  Hello *******,

  We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 
  
  We went ahead and issued an additional refund of $49.99 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect in your account. 
  
  Rest assured, the account is cancelled, and you won't receive any further charges. 
  
  Thank you for being so patient. If you need anything else, let me know if I can help.

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It appears this is the standard response given by the business when customers press them on the issue.  If they would just follow honest and transparent business practices, they wouldn't have so many complaints.  Sad!
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mistakenly ordered this product while looking at their web site. When ******* informed me of my purchased I responded to their email stating that the order was a mistake and do not send them. I received a follow up email confirming the request to not ship the items and they shipped and charged anyway. They only canceled future orders. I realize that this was a major mistake on my part but did not think the company would treat me that way. Guess I should have done more research where I would have found an extreme amount of negative comments about BioLyfe. I would like the $199.99 back.

  Business Response

  Date: 11/07/2022

  Hello *****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

• Initial Complaint

  Date:10/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on September 5, I made a purchase of what was the worst gummies ever. I seen the ad where you got 5 bottles for $139.98 , so I took the bait and placed an order where it ended up being 5 bottles for $ ****** plus a detox item for $60.00. I called right away and they processed a credit for $60.00 for the detox and the $59.99 for the other portion. When I got the product it made very sick and started the process of a return. I received the *** and returned 4 unopened bottles . Then they processed my card AGAIN for another $139.98 and sent me 5 more bottles which at this time was not authorized as I have already requested everything to be cancelled and money back for the 4 bottles. On 10/11 I called again and spoke to someone who seen the 4 bottles were returned and they processed a credit for $*****. the *** I spoke to also issued another *** for the 5 bottles I received that I did not authorize. I had to pay $11.00 to return something I did not authorize and never received the refund for the $ ***** from the return of the first 4 bottles. My credit card company does not show the return ever hitting my account and when I call customer service they are telling me I received all my money back and that my email showing the refund was "processed" does not exist. Now this may have escalate but I don't trust this company at all, worst customer service, worst product ever as it will make you sick and they are stealing from people

  Business Response

  Date: 11/01/2022

  Hello ****,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 

  Thank you

  
  

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18328870
  
  I am rejecting this response because: I have called them more than once and the first call I was told to call my credit card company as they would have to fix it  which was not correct and then the second call was already told that they would escalate it and nothing has happened. I was promised a phone call back after they researched it and still nothing  The refund never hit my credit card account. I have proof of the refund, and returned all the product with 2 different RMA's. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/08/2022

  Hello ****,
  
  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
  
  Please accept our apologies for the delay in your refund. I already escalated this issue to our billing department and found out that there was a system error. As per double checking. your account was refunded $59.99 on 09/05/22 and full refund of $139.98 on 11/03/22 for the second order.
  
  I went ahead and processed your additional refund of $140.00 and you will receive it via E-Check. Please check your email ************************** within **** business days.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you