Vitamins and Supplements
Keto GTThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Keto GT's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 156 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/22/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the second time a few months that I have been shipped 5 Keto Gummies. The last time that I received them, I called and tried to cancel any relationship that I had with the company. I was supposed to have canceled both that order. Now I have received another shipment that I DID NOT order. I will return this shipment immediately if I am advised to do so. There should NOT be ANY CHARGEs to meBusiness Response
Date: 11/28/2022
Hello *****,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued a full refund of $99.98 as requested. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account.
Rest assured, the account is cancelled, and you won't receive any further charges.Initial Complaint
Date:11/22/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When ordering on screen it shows you one (reasonable) price but it's bait-and-switch and they charge you almost 4x the amount you agreed to pay. I called within the hour to cancel the order but they would not do it. First offered me 20% back, then 30%, then 60% but would not cancel. I do not trust this company and I will not be putting their products into my body. I want to return the products and get my $129.99 refunded. I've been given a RMA code which is just my last name and zip code, and told to mail it back and wait three weeks for a refund. I would prefer to simply drop off the package in person at their address in *******, ** on ************ but can't get confirmation of that either. I don't want to spend money shipping back this package when I can drive there in 10 minutes.Business Response
Date: 11/28/2022
Hello *****,
We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
We highly apologize that you may have overlooked our promo bundles. As a one-time courtesy, we went ahead and issued an additional refund of $129.99 as requested. Please allow **** business days depending on your bank's processing time for the credit to reflect in your account.
Rest assured, the account is cancelled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.Initial Complaint
Date:11/21/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/14/22, I placed an order for 2 bottles of Keto ACV gummies. As soon as I placed it I got a order confirmation saying I had ordered $199 worth of gummies & another $60 of some other product I never even ordered. I immediately called the toll free number where I was told that they couldnt locate my order, so that I could cancel it since it was incorrectly placed by the company. I spoke to three different ******* ****** of them were able to locate or cancel my order. I called my bank, & had the charges disputed & asked to have my card canceled & send me out a new credit card with a new credit card number. I then called the toll free number of the company first thing the next morning & miraculously they were able to find my order, but couldnt cancel it for me, said it was too late it was already shipped. They agreed to refund me half of the total charges, & said l would need to ship it back to them in order to get a full refund. As I am writing this complaint I have not received any ******* *** am not sure if I will ever get my full refund back even once the company has gotten my package back into their warehouse. I will need to receive a full refund from this company for all of the charges that were put on my credit card for an order l was not allowed to cancel within the 5 minutes after it was placed incorrectly by this company. This is a scam company using people on ******** to get you to click on their website, this company needs to be shut down. It is a total scam!!Business Response
Date: 11/28/2022
Hello *******,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
As a one time courtesy, we went ahead and issued an additional refund of $95.00 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youInitial Complaint
Date:11/17/2022
Type:Product IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received 5 bottles if their product that I never ordered and did not sign up for a free sample of anything. My checking account took a $200.00 hit. I called the bank and started a dispute. They contacted the company and they said they would not refund any money unless * calledthem personally. The bank shut the card off and I did as asked and called. I was told I had to return the product before any money was returned. I was given a RMA # and I shipped the product back via ***** return receipt. The product was signed for on 11/9. I contacted the company a week later and they said they do not have confirmation of the product being returned. I then gave them the tracking # and the name of the person that signed for the product. I was then told I would have to wait 2-3 weeks. When I aSked to speak to a manager I was told they were busy at the moment. I would like my $200.00 back!Business Response
Date: 11/28/2022
Hello ****,
We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
We went ahead and issued a refund of $199.99 as requested. Please allow **** business days depending on your bank's processing time for the credit to reflect in your account.
Rest assured, the account is cancelled, and you won't receive any further charges.
Thank you for being so patient. If you need anything else, let me know if I can help.Customer Answer
Date: 12/03/2022
Complaint: 18415586
I am rejecting this response because: As of this morning the money has NOT been returned. The bank doesn't even have a memo that is was forwarded.
Sincerely,
*********************Business Response
Date: 12/08/2022
Hello ****,
We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
Please accept our apologies for the delay in your refund. We already escalated this issue to our billing department and found out that there was a system error. As an alternative, we went ahead and processed your full refund of $199.99 through an E-Check. Please check your email ********************** within **** business days.
Again, my deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments or if we may be of assistance at any point in the future.Customer Answer
Date: 12/14/2022
Complaint: 18415586
I am rejecting this response because:As of today there has been no refund! I try to call and only get message that they will call back which they won't. Next step? Maybe the attorney General of *** ************ is probably holding millions of dollars in people's money and earning interest on it everyday
Sincerely,
*********************Initial Complaint
Date:11/16/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company called Bio-Lyfe continues to take money out of my account for product I never ordered and continue to take $199.99 and $60.00 without permission. There is no way to contact them to stop sending me product that I didnt order and taking payment out of my account. I want this to stop, I didnt agree to this at all and I want it to stop and credit my account.Business Response
Date: 11/21/2022
Hello *****,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
We went ahead and issued a full refund for the last order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youCustomer Answer
Date: 11/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:11/15/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an unsolicited package from Bio Lyfe for their Keto gummies, what was to be a one time purchase has turned into a repeat delivery, I received the second shipment on 11/10/2022, I have sent the cancellation e-mail but have not received a reply. If any debit withdrawals to my account have occurred for this shipment I would like a full refund return to my account, I will be returning the item effective today to Lyfe Time Shipping. It has not been opened. Please update me as to this complaint.ThanksBusiness Response
Date: 11/17/2022
Hello *****,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued a full refund of $199.98 as requested. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account.
Rest assured, the account is cancelled, and you won't receive any further charges.Initial Complaint
Date:11/15/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered the product and was suppose to be 3 bottles get 2 free for $199. Then they charged me $199 and another $60 and sent a detox. I spoke to someone and they said they would refund me for the detox but then only refunded me for $18 instead of $60. At the same time I told them to take me off any subscription. I just received another 5 bottles that I did NOT authorize and they charged me again for the $199.98. They are just charging my card without permission after I already cancelled the subscription back in September. Today I talked to someone and was told the subscription was never cancelled and they would give me half off the shipment. I do not want this product. I just want my money refunded. They told me I can return the product but I have to pay for shipping and then they would decide at the warehouse what my refund would be. Then it would take up to three weeks to get the money refunded. This is a horrible company just scamming people. I would like this issue resolved as soon as soon as possible. I just want my $199.98 refunded!!!Business Response
Date: 11/17/2022
Hello ********,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued a full refund of $199.98 as requested. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account.
Rest assured, the account is cancelled, and you won't receive any further charges.Customer Answer
Date: 11/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:11/15/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I agree to be charged ***** for one bottle and I have been charged ****** for 5 bottles that I did not want . I tried calling numbers on emails and no one answers I sent emails and no one calls me back . Now I just got charged another ****** on my bank. Total fraud and I want my money back . They are scamming people with these keto gummies that dont work and not what you authorized to buy or payBusiness Response
Date: 11/17/2022
Hello *******,
We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
We highly apologize that you may have overlooked our promo bundles. As a one-time courtesy, we went ahead and issued a refund of $199.99 as requested. Please allow **** business days depending on your bank's processing time for the credit to reflect in your account.
Rest assured, the account is cancelled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.Initial Complaint
Date:11/11/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered Keto Gummies from BioLyfe in SEPTEMBER 2022 with a buy 1 get 1 free and got charged for approximately $126 for the buy 1 get 1 free + a detox that I did not order. They have me on an automatic renewal which I DID NOT SIGN UP FOR. I have tried to contact them repeated via their 800# and email to their support line. I think it's a scam. Please advise next step and stop this business from doing what they are doing - it's FRAUD.Business Response
Date: 11/15/2022
Hello *********,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
We went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youInitial Complaint
Date:11/11/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered this product - I paid for it. Like so many others complaining -I MADE SURE IT WAS NOT A SUBSCRIPTION!!! They sent the product anyway - I received it with no invoice or way to call them to complain. I did get a hold of them at ************ as I want my money back and to NEVER receive this product again. They promised both of those things will happen. I am returning the product tomorrow 11.12.22. TBC..Business Response
Date: 11/15/2022
Hello *****,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
We went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youCustomer Answer
Date: 11/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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