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Business Profile

Vitamins and Supplements

Keto GT

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Keto GT's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Keto GT has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Keto GT

      867 W Bloomingdale Ave #6914 Brandon, FL 33508

    • Keto GT

      PO Box 6914 Brandon, FL 33508-6015

    • Keto GT

      101 S 12th St Tampa, FL 33602-4207

    Customer Complaints Summary

    • 156 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/21/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* charged my credit card two times without my knowledge or authorization. I have never been on their website and did not know about this product, nor did I order it. One order was for $199 and another for $139. each shipment had five bottles of Gummies in the bag. There was no receipt or paperwork inside the packaging just the bottles. I called them when I finally figured out that these transactions were coming off my credit card and they agreed to refund the 139 because that was within the last 30 days and they will not refund 199. Someone is committing left with my credit card. Also, the email and phone number used to make this purchase was not my email or phone number. I the phone number came back to a ******* number and I believe they are scamming people and getting peoples credit card numbers. These products just showed up to my house out of the blue and I had no knowledge of the order.

      Business Response

      Date: 12/26/2022

      Hello *****,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      We went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.


      Thank you

    • Initial Complaint

      Date:12/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continue to receive shipments from Lyfe Time shipping. I continue to receive these packages and have tried to cancel them. I get a package by mail (note mail fraud laws) of 1x Biolyfe and 5 Keto Gummy. I do not order them and I am not spending any of my money to return them. This company is a rip off scam company! Get them to stop! *******************

      Business Response

      Date: 12/26/2022

      Hello *****,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      We went ahead and issued a full refund of $199.98 today 12/26/22 for the last order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.


      Thank you

    • Initial Complaint

      Date:12/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order in October. I was positive I hit one time shipment for one bottle plus one free for $79. I was charged $129.I let it go.Its now December and out of nowhere, I get another shipment! No e- mailno packing slipnothing!! And again I was charged $129.I do not want to receive this product or be charged again. I paid extra for the two bottles b/c it said one time shipment.I believe this site is scamming people with unclear information.

      Business Response

      Date: 12/19/2022

      Hello ***,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      We went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.


      Thank you

    • Initial Complaint

      Date:12/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving order from Bio-Lyfe (2 bottles) which I did not re-order - I want to return it, receive a refund and CANCEL any orders in the future.

      Business Response

      Date: 12/12/2022

      Hello *****,

      We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.

      If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      We went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.


      Thank you

    • Initial Complaint

      Date:12/08/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased ACV Apple Cider Vinegar Gummies approximately 1 month ago. I received a second shipment in the mail and my **** card was charged *****. There was no invoice in the package received and I was surprised by the package. I was unaware there would be multiple shipments. I called to cancel stating this fact. They gave me a cancellation number DF3DAB084C for any future shipments but did not say I would be refunded for the shipment just received in the amount of $199.98.

      Business Response

      Date: 12/09/2022

      Hello ******,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      We went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.


      Thank you

      Customer Answer

      Date: 12/09/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:12/06/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 1x purchase of Keto ACV gummies and made sure it was a recurring payment. i just received a second order today that I did not authorize. There is no way to contact them for help and need to ensure I am not charged for this or anything in the future.

      Business Response

      Date: 12/08/2022

      Hello ***,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      We went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.


      Thank you

    • Initial Complaint

      Date:12/06/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered and canceled order 6/28/2021. Called several times to get cancelation. October they shipped and invoiced $300 for an order. Called several times, asked for supervisor no result. Called my credit card company and refused charges. Sent product back to them. Bank of America closed my dispute, scam company refused my return (note I have refused delivery). I want my money back. Yes, I have closed my card and have gotten a new card.

      Business Response

      Date: 12/08/2022

      Hello ********,

      We sincerely apologize for any confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.99 for one bottle if you will purchase a bundle, more bottles more discounts you can get. The deal is $199.99 for 3 bottles so each bottle is $66.66. We are including 2 free bottles in that package so that brings the price down (divide $199.99 by 5) to $39.99 for each bottle.

      We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

      As a one time courtesy, we issued a full refund on 06/29/21 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges. 


      Thank you

      Customer Answer

      Date: 12/09/2022

       
      Complaint: 18523160

      I am rejecting this response. More product was shipped in October without my consent. It was returned to you on Oct 13. See attached for charges made. See attached where product was returned and refused. It was returned to the same address shown as shipped from. I would like a refund for both charges.  I did NOT order and do NOT have in my possession.  I have made numerous calls to these people.  It is a scam!


      Sincerely,

      *******************************

      Business Response

      Date: 12/19/2022

      Hello ********,

      We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

       We would like to confirm that you have ordered a straight sale promotion from us on 06/28/21 for 5 bottles of Keto GT, which means no recurring order. We received a cancellation request from you on 06/29/21 and issued a full refund. Rest assured, the account is canceled and you won't receive any further charges and shipments. 

       

      Thank you

      Customer Answer

      Date: 12/19/2022

       
      Complaint: 18523160

      I am rejecting this response because of previous listed grievances. The business keeps referring to June. If you see my attachments previously they shipped more product to me in October (not June.) **** kept my credit card number on file and shipped without my knowledge more product in October. **** refused to issue credit when I contacted them. **** charged me again. I returned the unwanted, unordered product to them (see attachment). I am waiting for the money they illegally took from my credit card. See attachments for October shipment returned to them

      Sincerely,

      *******************************

    • Initial Complaint

      Date:11/28/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the 2nd and 3rd package of 1x Keto start! I told them the first time to cancel my order immediately!! Today I received another package??How can I stop them and get a credit!!!Help

      Business Response

      Date: 12/02/2022

      Hello *****,

      We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 

      We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued a full refund of $199.98 as requested. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account.

      Rest assured, the account is cancelled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

    • Initial Complaint

      Date:11/28/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a one time order of the product on a buy 1 get 1 bottle. Only a one time and now I received another order in the mail. I do not want this or to be charged for it.

      Business Response

      Date: 12/02/2022

      Hello ********,

      We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 

      We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued a full refund of $129.98 today. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account.

      Rest assured, the account is cancelled, and you won't receive any further charges. 

      Customer Answer

      Date: 12/02/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:11/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 19,2022 refund and return the 5 bottles of biolyfe keto. This product does not work and was sent without my permission.

      Business Response

      Date: 12/02/2022

      Hello *****,

      We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 

      We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued a refund of $199.98 today without the need to return any of our products. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account.

      Rest assured, the account is cancelled, and you won't receive any further charges. 

    Keto GT is NOT a BBB Accredited Business.

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