Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Vitamins and Supplements

Keto GT

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Keto GT's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Keto GT has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Keto GT

      867 W Bloomingdale Ave #6914 Brandon, FL 33508

    • Keto GT

      PO Box 6914 Brandon, FL 33508-6015

    • Keto GT

      101 S 12th St Tampa, FL 33602-4207

    Customer Complaints Summary

    • 155 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday, May 20 I clicked on an ad and was going to purchase the keto gummies. It asked how many bottles I wanted to purchase so I chose that and put my information in. I was then sent to another page which was an ad for something else. There was no option to decline that I could find so I closed the window. I then checked my bank account the next day and saw I was charged $199.99 and another $60. I was never sent to a confirmation page or a complete purchase button. There was a phone number to call on the last page (luckily was still open in a tab on my phone) and I tried to call it but it said the number was disconnected. I then checked my email and saw an order confirmation so I replied right away to cancel the order and I had not given them permission to charge my card. I have sent an email daily to that email with no response and have also called the phone number in the email and left voicemail. They have not responded or refunded the money.

      Business Response

      Date: 05/25/2023

      Hello *******,

      We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed.

      We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.97 if you will purchase a bundle, more bottles more discounts you can get. The deal is $199.99 for 3 bottles so each bottle is $66.66. We are including 2 free bottles in that package so that brings the price down (divide $199.99 by 5) to $39.99 for each bottle.  You also placed an additional order of the ***** **** Detox - 2Bottles) for which you paid $60.00.
        
      We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

      As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges. 

    • Initial Complaint

      Date:05/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered keto gummys after I saw a convincing advertisement. The price was fair and the celebrities seemed healthier. I was shocked to see 2 charges on my card: $199.99 and also $60.00, neither of which I agreed to. I now believe this is a money grab and scam and I asked for my money to be refunded via email and phone. It has not been refunded (all of ityou can have your gummies back) and now that I read all these other complaints, I doubt theyll cancel my subscription I didnt ask for either. Im furious at their eagerness to take advantage of peoples credit cards.

      Business Response

      Date: 05/25/2023

      Hello,

      We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed.

      We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.97 if you will purchase a bundle, more bottles more discounts you can get. The deal is $199.99 for 3 bottles so each bottle is $66.66. We are including 2 free bottles in that package so that brings the price down (divide $199.99 by 5) to $39.99 for each bottle.  You also placed an additional order of the (SuperHealth -2 Bottles) for which you paid $60.00.
        
      We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

      As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges. 


      Thank you

    • Initial Complaint

      Date:05/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ORDERED THE KETO+ACT GUMMIES FROM THIS COMPANY ON APRIL 18TH OR 19TH. AT THE **** I ORDERED 2 BOTTLES FOR AROUND $70.00. I RECEIVED 3 BOTTLES FOR $169.99. I LET IT GO THINKING I WOULD TRY THE PRODUCT AND IF I DID NOT LIKE IT I WOULD NOT ORDER ANYMORE. I SEE THAT I HAVE BEEN CHARGED AGAIN $169.99 AND I DO NOT WANT THEM. I HAVE NO EMAIL FOR THEM OR PHONE TO TELL THEM I DO NOT WANT IT. THE PACKAGING HAS NO INFORMATION. HOW DO I STOP THIS? I DO NOT WANT THIS ANYMORE. HELP!

      Business Response

      Date: 05/25/2023

      Hello,

      Apologies for the inconvenience, but we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).

      Thank you.

      Customer Answer

      Date: 05/26/2023

      My name is **** ** Erickson 

      Phone ************

      Email ************************

      Business Response

      Date: 06/01/2023

      Hello,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

    • Initial Complaint

      Date:05/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order off ******** for 1 bottle plus 2 free bottles hair growth gummies. I received 5 bottles of cbd gummies wrong product, and was charged $259. I have no return paperwork with product. Tracking number **********************, and an address Super ship, PO Box 98, *********** *****. Can you please help.*********,*********************** **********

      Business Response

      Date: 05/24/2023

      Hello,

      We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.97 if you will purchase a bundle, more bottles more discounts you can get. The deal is $199.99 for 3 bottles so each bottle is $66.66. We are including 2 free bottles in that package so that brings the price down (divide $199.99 by 5) to $39.99 for each bottle.  You also placed an additional order of the (SuperHealth Capsules -2 Bottles) for which you paid $60.00.
        
      We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

      As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

    • Initial Complaint

      Date:05/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered the onetime bonus offer $378.41. Then we received another package 1 month later and was charged $378.41 again under the name ********** vet.com.. I called my bank to file fraud charge. I then called Bio Science at ************ to ask why the charged my bank account again. The lady there said we had a subscription to the monthly. I then told her I was calling me bank and the BBB to report fraud and hung up the phone. She then called me back from phone ************ and said they could cancel my subscription. I explained to her we never had a subscription and what they are doing is fraud.

      Customer Answer

      Date: 05/15/2023

      I am updating the dollar amount, the business actually charged $199.99 on May 3, not $378.41.

      Business Response

      Date: 05/17/2023

      Hello *******,

      We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

      We deeply regret that you could have missed the terms. If you don't cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. As a one-time courtesy, we went ahead and issued a full refund of $199.99 today. You should see a credit in your account in the next **** business days.

      Rest assured, the account is canceled, and you won't receive any further charges and shipments. 

      We appreciate your patience. Please let me know if there is anything further I can do for you. Be assured that the account has been closed, and no future charges will be made.

    • Initial Complaint

      Date:05/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was thinking about ordering they changed my mind. But got them any way. Needed to return and get money back

      Business Response

      Date: 05/12/2023

      Hello ****,

      We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

      We received your order for our SuperHealth  **** Gummies on 04/18/2023 for which you paid $199.99. We have not received any request from you to return the products. Our customer service is open 24/7 to assist with your concern. As a one-time courtesy, we went ahead and issued a refund of $199.99 today. You should see a credit in your account in the next **** business days. You may keep the products and there is no need for you to return them.

      Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

    • Initial Complaint

      Date:05/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed 1 order for 5 bottles of Biolyfe Gummies and accepted a second shipment. In no way did I want this to continue to be a monthly subscription. I did not sign up for a subscription. i now have 3 more shipments of 5. This is far more that recommended for a single person to use per month. I do not want these extra shipments. They do not want to accept return shipments even in unopened packages. I will gladly ship back the now 15 bottles that I have beyond 2 packages that have been opened.

      Business Response

      Date: 05/09/2023

      Hello *****,

      We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

      We deeply regret that you could have missed the terms. If you don't cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. As a one-time courtesy, we went ahead and issued a full refund of $399.96 today. You should see a credit in your account in the next **** business days.

      Rest assured, the account is canceled, and you won't receive any further charges and shipments. 

      We appreciate your patience. Please let me know if there is anything further I can do for you. Be assured that the account has been closed, and no future charges will be made.

    • Initial Complaint

      Date:04/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for 1 bottle with 2 free....they charged me ******. I emailed that I wanted this order cancelled three times. They responded that I didn't read the fine print. The fine print stated nothing about charging me ******. They emailed back stating my subscription was cancelled (which I never checked anything about a subscription). Then stated my order was shipped. I tried to do a refund request and they said they don't show an order. I want my money credited back to my account for the full amount..no e-check. I have an attorney in my family and will bring a suit against this company if I don't get my full amount! This is unethical!..

      Business Response

      Date: 04/28/2023

      Hello *****,

      We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

      We highly apologize that you may have overlooked our promo bundles. As a one-time courtesy, we went ahead and issued a refund of $199.99 today. You should see a credit in your account in the next **** business days.

      Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

    • Initial Complaint

      Date:04/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/22/23. I filled out all the information, then another picture popped up to try to get me to order something else. There was only a complete order button. I didn't touch that button. There was not a button to refuse anything or to exit that page. So I exit the whole thing. When I was checking my emails I saw a confirmation email from them about an order. I called them and they say they couldn't stop the order. It had only been a couple of hours. They offered my $30 then $40 I kept telling them no I didn't not want there product , I was then offer $80 I told them no I wanted all my money back. They refused and told me to call them back when I got the product. They would then talk about a return.

      Business Response

      Date: 04/27/2023

      Hello,

      We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

      As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges. 


      Thank you

    • Initial Complaint

      Date:04/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Keto gummies for weight loss, then changed my mind and canceled the order within an hour. This was several months ago, sorry I dont remember how many. Since then, I have been receiving a two bottle package monthly. Finally, two weeks ago, I called the number listed here and was assured that my subscription had been canceled. Well, I got two more bottles in the mail!!! I want this subscription canceled. I will call again today but doubt that the follow through will take place - reading all of the other complaints filed against this company. How can they continue to do this???

      Business Response

      Date: 04/18/2023

      Hello *******,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we went ahead and issued a full refund of $129.98 for the last order in March without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.


      Thank you

      Customer Answer

      Date: 04/19/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Keto GT is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.