Complaints

This profile includes complaints for Keto GT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Keto GT

  867 W Bloomingdale Ave #6914 Brandon, FL 33508

• 

  Keto GT

  101 S 12th St Tampa, FL 33602-4207

• 

  Keto GT

  PO Box 6914 Brandon, FL 33508-6015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You have now charged me 3 times @199 when I requested my product shipment be cancelled numerous times. This is extremely unethical. I will be taking action if you do not refund my money. Shameful behaviour

  Business Response

  Date: 04/04/2023

  Hello,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the last order in April without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After seeing an advertisement on ********* I ordered one bottle of Biolyfe Keto gummies, supposedly backed by ******************* and other celebrities. I was immediately charged $199.99 on 9/14/22, which was not authorized and then another $60.00 on 9/15/22. I was shipped 5 bottles, which I did not order. I contacted the company and was told to send the products back, at my cost. I told the representative that I wanted a full refund and everything to be cancelled because this was not approved by me. I was told I would receive a refund and that my account was cancelled ( the one I never signed up for ) when the products were returned. On 10/30/22 I was charged another $199.98. Over a month after I canceled and returned 5 bottles I didn't order .This has caused me to incur late charges and interest charges on a credit card that had a zero balance and effected my credit score. This company illegally charged my credit card and has false advertising on top of it. I am beyond frustrated I am still dealing with this. I have contacted an attorney as well. Stay far away from this company!

  Business Response

  Date: 03/31/2023

  Hello,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  We issued a refund of $199.98 via E-check without the need to return any of our products. Please allow up to **** business days for the e-check to reflect in your email address ****************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

  Customer Answer

  Date: 04/06/2023

   
  Complaint: 19869030
  I spoke with a representative in September 2022 and canceled everything and returned the products I did NOT order. I also had to pay for shipping to return the product, I did not order.
  I am rejecting this response because: The refund amount was not the full amount that was charged to my credit card. There were multiple unauthorized charges to my credit card. The total with fees I want refunded is $640.15, along with credit repair, since this has incurred late fee, interest charges and my credit to drop. After investigating your company, I have found that you have scammed many people and have many complaints here on BBB and on other platforms. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/12/2023

  Hello *******,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 

  We would like to confirm that we received an initial order from you for our Biolyfe Keto Gummy for $199.99 and Biolyfe Detox for $60.00 on 09/15/2022. Since you were on a subscription for the product and it was not canceled within the allotted time, we sent you a second shipment for BiolyfeKeto Gummy which you paid $199.98 on 10/30/2022. 

  We verified that the refund we sent you through an electronic check worth $199.98 was sent on 04/03/2023. Please check your inbox, spam, or junk folder *****************.

  As a one-time courtesy, we went ahead and issued an additional e-check for $259.99 for the initial shipment. Please check your email ***************** within **** business days.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
   

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased what I thought was a one time purchase of 5 bottles of the Biolyfe Keto Gummies. I received and paid for 5 bottles. I reached out to Biolyfe inquiring about additional charges to my credit card and was told that another shipment was on the way. This was never authorized nor did I purchase a subscription. I just reached out again as there was another charge to my card (now three). The agent offered to provide a 50% ($49.99) credit to my credit card account. I have now been charged a total of $559.93, $299.94 of which I am disputing. To sum it up, I have only received 5 bottles (the agreed upon amount) of the gummies, I have paid a total of $599.93 and Biolyfe refuses to make this right. I also would like to point out that I receive all of my mail via a PO Box, and nothing has been sent to this address (mail going to my physical address is refused, and that is the address they stated the shipments are being sent to). Lastly, I have found that there have been many other individuals who have been scammed by this company and would like for this to be rectified immediately by refunding my account $299.94.

  Business Response

  Date: 04/03/2023

  Hello ****,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We deeply regret that you could have missed the terms. If you don't cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. As a one-time courtesy, we went ahead and issued a refund of $199.96 today. You should see a credit in your account in the next **** business days.
  
  Rest assured, the account is canceled, and you won't receive any further charges and shipments. 
  
  We appreciate your patience. Please let me know if there is anything further I can do for you. Be assured that the account has been closed, and no future charges will be made.

• Initial Complaint

  Date:03/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After my initial order I didn't see a difference so had no plans to reorder. It was a surprise when I received my second package. I looked them up online and called the number on their website ************** followed their instructions and left detailed message that I wanted to return and to cancel any future shipments. No one responded nor did I receive an email on how to return for refund. I have called several times with no response. I now have 4 bags of Ketp-Gummies unopened that i want to return. I see many other people have the same issues. It's a shame I have to file a complaint with BBB to get a response but do not want any more Gummies or charges.

  Business Response

  Date: 03/13/2023

  Hello *****,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We deeply regret that you could have missed the terms. If you don't cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. As a one-time courtesy, we went ahead and issued a refund of $199.98 today without the need to return any of our products. You should see a credit in your account in the next **** business days.
  
  We appreciate your patience. Please let me know if there is anything further I can do for you. Be assured that the account has been closed, and no future charges will be made.

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9-14-22, I paid what I thought was $119 for BioLyfe Keto Gummies, 3 jars and 1 free bonus jar of supplements. My **** was charged $199.99, instead.On 9-30-22, I filed a claim for fraud on my card with my bank. I was issued provisional credit while the bank investigated.In October, I received the gummies. I returned them the same month, after calling *******'s customer service number and reporting my dispute within the 30 day refund period. Through October and November, I received no refund. On 12-7-22, I called Biolyfe. They confirmed they did receive the product back and would refund me, minus $49 restocking fee. I received an email that day, stating my refund had been issued to my credit card.However, I had cancelled that card to prevent future auto-charges from this company. Biolyfe assured me that it would still deposit into my bank account. My bank confirmed they received no credit from this company.I called Biolyfe again. They insisted I close the fraud investigation, and then they would issue the refund. I called my bank and had them close the investigation, and remove the provisional credit.I called Biolyfe again, to report that the fraud case was closed. They insisted on a 3-way call with my bank to confirm this.I called Biolyfe again, with my bank on the phone confirming I had no refund from Biolyfe. ******* said they would make a note of it and re-request the refund.I called Biolyfe again today, asking for "store credit," since they have received the product and I have not received my refund. I was told they can't do that, since they are still waiting "for the billing department to answer."I have called Biolyfe a total of 8 times, requesting my refund and reporting that I have never received it. Each and every time I call, I'm told that "a supervisor has asked for information from the billing department," and that only a supervisor can do this. I am told to wait for a call.I'm done waiting. Where is my refund?

  Business Response

  Date: 03/11/2023

  Hello *****,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We highly apologize that you may have overlooked the terms of our return policy. As a one-time courtesy, we went ahead and waived the restocking fees and issued an additional refund of $50. Please allow **** business days depending on your bank's processing time for the credit to reflect in your account. 
  
  Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

  Customer Answer

  Date: 03/15/2023

  
  Complaint: ********
  
  I am rejecting this response because:  I received an email identical to the one I received in December 2022, stating a refund has been transferred.  According to my bank, there has never been a deposit made by this company. The emails have no link, no e-check, no transaction number, nothing.  Issue an actual check instead of sending an empty email, please.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/20/2023

  Hello *****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As per checking, your account was canceled and fully refunded. Below is the proper breakdown of your refund.

  12/07/22  1:56pm Refunded txn: ********** for $149.99.

  03/11/23  3:43am Refunded txn: ********** for $50.00.

  Rest assured, you won't receive any further charges. 
  
  
  Thank you

• Initial Complaint

  Date:03/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to stop the shipment of Biolyfe Keto Apple Cider Gummies from the shipping company called Start Shipping - KSK.

  Business Response

  Date: 03/06/2023

  Hello *******,

  We apologize for any inconvenience you may have had, and we can assure you that we are making every effort to address your concern. We take considerable care to make sure that crucial issues like this are handled appropriately.
  
  We deeply regret that you could have missed the terms. If you don't cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. As a one-time courtesy, we went ahead and issued a full refund of $199.98 today. You should see a credit in your account in the next **** business days.
  
  We appreciate your patience. Please let me know if there is anything further I can do for you. Be assured that the account has been closed, and no future charges will be made.
  
  

  Customer Answer

  Date: 03/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 7, 2022, I ordered five bottles of Keto Gummies for $119.98 via their website. Upon checking my credit card statement, I found that Biolyfe actually charged me $199.99 instead of what they advertised on their website ad. I brought this to their attention and they eventually credited me back the $80 overcharge after arguing over the details of the ad several times. I received the initial shipment of gummies ordered a few weeks later and began trial use of them. However, after a few weeks of use, I noticed no weight loss and decided they weren't working for me. At which point, I had no intention of continuation of their use or making a reorder for more.Fast forward to February **************************************** the mail that I didn't order or authorize containing another five bottles of Keto Gummies. I thought this certainly must be a mistake and checked my credit card statement. Sure enough, Biolyfe had billed me on January 8th for $119.98. This was done without my consent or authorization. I complained to them numerous times by email asking them to refund my money and send a call tag or pre-paid shipping label for return of their products to no avail. They told me that the first order rolls over to a automatic shipment if not cancelled. I never agreed to such a thing when I placed the initial order and feel this is fraudulent. No order or shipping notice was received from them and the gummies just showed up out the blue. If I had known they were being shipped, I would have refused them at delivery. Since I was not getting the desired resolution, I contacted my credit card company and reported these charges as fraudulent whereupon they cancelled my card and referred the matter to their fraud department for investigation. I continued to try and work with ******* for a mutually satisfactory conclusion to this matter, but to this end, they have refused to participate in a reasonable conclusion. Hundreds of similar complaints have been filed at BBB!

  Business Response

  Date: 02/21/2023

  Hello *****,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 
  
  We highly apologize that you may have overlooked the terms. Your initial purchase of BioLyfe Keto Gummies rolls into a monthly auto-ship program if not canceled within 30 days from the order date. As a one-time courtesy, we went ahead and issued a refund for the two shipments amounting to $239.96 today. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account.
  
  Rest assured, the account is canceled, and you won't receive any further charges. 
  
  

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the credit back to my mastercard appears within 5 business days of today's date. Please verify that the credit card being credited back the charges is my paypal mastercard ending in ****. If there should be any issues arranging his credit, please contact my credit card company at ************. I reserve the right to reopen this dispute should further issues develop due to Biolyfe not acting in good faith.
  
  Thank you,
  
  *******************************

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/15/2023 tried ordering one bottle with my prepaid card the website said they did not accept prepaid cards then a few days later I received seven bottles of some product I never ordered and they charged my prepaid for $129.99 on 2/15 and $199.99 on 2/16 after they said they did not accept prepaid I have called and called never can speak to a supervisor or manager they stolled my money and sent a product I never order also they tell me they will have a supervisor call me back and nothing. I told them they need to refund my money or send me the right product and nothing. They keep trying to tell me I didn't order anything from them their website is the only one I went to and tried to order from

  Business Response

  Date: 02/23/2023

  Hello ******,

  We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 
  
  We highly apologize that you may have overlooked our promo bundles. We have attempted to charge your account for the order you tried to place from us. However, we would like to confirm that the billing has been declined. Rest assured, from now on, the system will no longer attempt to charge your account.
  
  Rest assured, the account is cancelled. Thank you for being so patient. If you need anything else, let me know if I can help.

• Initial Complaint

  Date:02/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a charge on my checking account 1-11-23 in the amount of $119.98. I had no idea what the charge was for as I never placed an order. I called the 800# that was listed on my bank statement I was advised that once I receive the product to call them back. I received the product 4 days later and called back. I received an RMA number and address to send it to, also requested my account be cancelled which they said they would do. This package was sent back on the 24th, sent **** and it shows received it on 1-26-23. Still have not received a refund as of today, 2-14-23 so I called again. This time I was told that the warehouse has received the product and they will now issue a refund, minus $20 for restocking fee. Since I did not order the item I told them they could not charge a restocking fee however they insisted they do charge that and that my refund would be $99.98. Finally agreed to $119.98, $10 short of the amount paid because I lost my patience with the rep I was speaking with. I would warn people about this company because it does appear to be a scam. And yes I would like my full amount refunded

  Business Response

  Date: 02/17/2023

  Hello,

  We do apologize for any inconvenience this may have caused you. We would be more than happy to clarify any misunderstanding with our Return & Refund Policy. If you are not entirely satisfied with your purchase, you have 30 calendar days to return an item from the date you ordered the products. To be eligible for a return, your item must be unused and in the same condition that you received it. It is also stated in our Terms and conditions that the customer will cover the cost of return and shipping, restocking, etc. 

  I already escalated this issue to our billing department, and as a one-time courtesy, I went ahead and waived the restocking fee for the returned products. So, instead of getting $109.98, you will receive the full refund of $119.98. Please check your email ******************* within **** business days.
  
  Again, my deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments or if we may be of assistance at any point in the future.

  Thank you

• Initial Complaint

  Date:01/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Keto Gummies once. Received them a second time. THEY DONT WORK for me. Called company and cancelled subscription. I continue to receive them and continue to be charged. I want this stopped or I will be in contact with the ************************ in **. This is such a scam that you continue to bill people even after they have cancelled. I now have 15 bottles of his worthless c*** sitting on my kitchen counter.

  Business Response

  Date: 02/01/2023

  Hello ****,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 
  
  We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued a refund of $199.98 and you will receive it through an electronic check. Please check your email ****************** within **** business days.
  
  Rest assured, the account is cancelled and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.