Complaints

This profile includes complaints for Keto GT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Keto GT has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Keto GT

  867 W Bloomingdale Ave #6914 Brandon, FL 33508

• 

  Keto GT

  101 S 12th St Tampa, FL 33602-4207

• 

  Keto GT

  PO Box 6914 Brandon, FL 33508-6015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did order 1 time from Bio-Science Lab some gummies that was promoted by ********************* to help people lose weight. I only wanted to try a one time order that I paid $200.00 for on my credit card. I was to be sent some more so they tried to charge my credit card but my banks fraud ***** called me to check on the validity of the charge which I said no to. Today I received in the mail another shipment of gummies and then found out my credit card had been charged on the June 9th in the amount of $199.99 and my bank did not catch that charge. I sent a message to this company explaining that I did not want to continue using their products and to please take me off their mailing list and do not sent any further products to me.

  Business Response

  Date: 06/22/2023

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you
  
  

  Customer Answer

  Date: 06/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This product was advertised as endorsed by *************************, which it wasnt. The order was never confirmed. I simply received a few bottles of pills at an exorbitant amount. I didnt have any way to contact them so I paid it and considered it my loss. I was billed 4/4/23 for 2 charges $60 and $199 (reference BioScience ********** on my credit card statement). It was sent by Ship Metrics with no explanation or phone number or way to return product. I then received a second shipment and billed $199 on next statement. I returned this at a cost of $11.65 in postage with a note telling them to refund my money and not to send any more. It was delivered to them 6/8/23. Yesterday I received another shipment which Im sending back. I want a refund and no more contact with this unethical business.

  Business Response

  Date: 06/22/2023

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the last order in June without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you
  

  Customer Answer

  Date: 07/17/2023

  Please see attached response.

  Customer Answer

  Date: 07/26/2023

  Please see attached response.

  Business Response

  Date: 07/28/2023

  Hello *****,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. However, as a one-time courtesy, we have proceeded to issue an additional refund of $199.99 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

• Initial Complaint

  Date:06/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received two unauthorized charges on my debit card for $199.99 and $60.00, and I have no idea how they got my credit card information? I did not purchase or authorize this charge, and I am beyond angry and upset with this transaction! I would like to know how this transaction was initiated by your company? Im so confused and frustrated that this is happening!!

  Business Response

  Date: 06/22/2023

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

  Unfortunately, we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).
  
  
  Thank you.
  
  

• Initial Complaint

  Date:06/21/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a package of CBD gummies which I didn't order. After realizing no one else purchased these for me, I looked on my credit card bill and found an unknown charge from Biolyfe. There were two charges, one for $199.99 & the other for $60.00. Since this is clearly fraudulent, I reported it and was issued a new credit card number. I have been searching around the internet to understand what kind of scam this is, and found that others have reported the exact same issues/totals, so I am filing my own complaint about this fraudulent transaction.

  Business Response

  Date: 06/22/2023

  Hello ******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  

  We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.99 if you will purchase a bundle, more bottles more discounts you can get. The deal is $199.99 for 3 bottles so each bottle is $66.66. We are including 2 free bottles in that package so that brings the price down (divide $199.99 by 5) to $39.99 for each bottle.  You also placed an additional order of the (BioScience capsules- 2 Bottles) for which you paid $60.00.
    
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20207885
  
  I am rejecting this response because: I did not place an order with them. I've never been interested in their product and have never been on their website. The fact that they had my credit card details was my concern. I have since reported the fraudulent activity and cancelled my card. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/26/2023

  Hello ******,
  
  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you
  
  

  Customer Answer

  Date: 06/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/12/23 I ordered Keto ACV gummies with the hopes of loosing some weight. Tried them for a month and got no results that the company said could be expected. I searched the internet for instructions to return the product for a refund. I finally found a phone number but no one answered it. I will gladly return the unused product for a refund of the amount I sent them $169.99 and I would like that amount returned and the account closed I do not give the company permission to access my account again. Thee tracking number is :USPS9400111206215811304337

  Business Response

  Date: 06/21/2023

  Hello ******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  

  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

• Initial Complaint

  Date:06/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was ordering CBD gummies to clean the arteries at 3 bottles for $39.99 plus 2 free bottles.When I put my order thur they charged me $199.99.That took all I had in the bank. I searched and searched to find them so I could call and fix this but I couldn't find them anywhere.On my bank account it says ********************** did not okay this charge of $199.99 Please help me get my money back. Please.Thank you *********************

  Business Response

  Date: 06/21/2023

  Hello *****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  

  We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.99 if you will purchase a bundle, more bottles more discounts you can get. The deal is $199.88 for 3 bottles so each bottle is $66.66. We are including 2 free bottles in that package so that brings the price down (divide $199.88 by 5) to $39.99 for each bottle. 
    
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  

  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an initial order with Biosciences to try the Keto Pills and detox in March 2023. My account was charged $199.99 as agreed and the products were shipped. At no time did I have any indication that this was going to turn into a subscription program. The attached order confirmation makes no reference to a subscription, future charges, or ongoing shipments.I received a second, unwanted and unexpected shipment in late April or early May and was again charged $199.99. I then received a third shipmen and charge in June I was unable to locate a telephone number for the company, but eventually found an an email address. I sent a request to cancel any subscription for this product and refund the amounts charged in May and June. Copy attached. I offered to return the product at my own cost.My email bounced back as undeliverable. I can find no way to contact this company and stop the charges. All I seek is an immediate discontinuation of shipments and a refund of $399.98 for the two shipments that were not ordered or wanted by me. I am willing to return the two shipments if the seller will provide a shipping address.

  Business Response

  Date: 06/21/2023

  Hello ******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  

  As a one time courtesy, we went ahead and issued a full refund for the last order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:06/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged for 10 bottles of BioScience gummies at ****** each. I did not authorize this. I can't find a way to call and cancel this or get my money back. Amazon needs to stop selling this product this is fraud and I want my money back.

  Business Response

  Date: 06/19/2023

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Your account has been canceled and partially refunded $100.00 on 06/13/23. As a one time courtesy, we went ahead and issued an additional refund of $99.99 today without the need to return the second order. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, you won't receive any further charges. 
  
  
  Thank you

• Initial Complaint

  Date:06/14/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I received 5 bottles of CBD gummies and 2 bottles of CBD capsules from a company called BioScience in ******* *******. Ive never heard of BioScience and did not place such an order. I contacted my credit card company and there was an unknown charge of $199 which I then disputed. This is an obvious scam. Im not sure how this company received my information other than on perhaps a social media site like Instagram but I do not order products through ************* Ive been trying to find a legitimate website for this company to know avail. I want to return the product and to make sure that no additional products are mailed out to me.

  Business Response

  Date: 06/19/2023

  Hello ********,

  We do apologize for any inconvenience this may have caused you. We received an order from you on 06/05/23. There is no way for us to place an order for you. You have to enter your credit card information on the checkout page and hit the submit my order button. Without you doing this no order would be placed. We have no way of knowing your credit card information nor can we go to your checkout page and force the order through.

  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

  Customer Answer

  Date: 06/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:06/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order keto +ACV gummies approximately 6 months ago thinking it was a one time order. i have since tried to cancel the automatic ordering process and have received 2 additional orders. i can not figure out how to get this company to stop sending their products and charging me the products that do not work for me. this is why i tried to cancel the ordering process to begin with. I now all this expensive dietary aides that are of no use to me and can not stop the process. i need help in cancelling this process please

  Business Response

  Date: 06/16/2023

  Hello ****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

  As a one time courtesy, we issued a full refund for the last order amounting to $129.98 via E-check without the need to return any of our products. Please allow up to **** business days for the e-check to reflect in your email address *********************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.

   

  Thank you