Vitamins and Supplements
Keto GTThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Vitamins and Supplements.
Complaints
This profile includes complaints for Keto GT's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 155 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/27/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I saw an ad on Instagram and wanted to read more. I ordered and my card was declined. I decided that was good because it was probably a scam. I received a charge and an order. I decided initially that I deserved the charge for my stupidity. However I was just charged again and I didn't even agree to the 1st order. There is no website or number on the bill and I want this to stop and a refund from the company. Is there anyway to access the bioscience brands ***** **?Business Response
Date: 06/30/2023
Hello,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
As a one time courtesy, we went ahead and issued a full refund for the last order in May without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youInitial Complaint
Date:06/27/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ORDER WAS PLACED WITH DIRECTION NOT TO SHIP ANY FURTHER ORDERS I RECEIVED ANOTHER ORDER YESTERDAY. I WANT FURTHER SHIPMENTS STOPPEDBusiness Response
Date: 06/30/2023
Hello,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youInitial Complaint
Date:06/27/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I began to order keto+ gummies but stopped before filling order. I was charged $199 and never received product. Then my credit card was charged $159 on May 17, again I have not received product. Credit card statement says ***************** from ***** ** I want a full refund. I've been unable to find any contact information for this business.Business Response
Date: 06/30/2023
Hello,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youCustomer Answer
Date: 06/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:06/27/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Like most of the other reports filed, I was taken in by an advertisement using celebrities who supposedly had amazing success with the BioScience products. Turns out most of them have issued statements denying EVER endorsing the product. I ordered what was supposed to be a one time deal. Received NO confirmation, no information whatsoever. Was charged $199 then another $60. After a few weeks of NOT receiving the products, and then filing a dispute with my credit card company, they arrived. I attempted to contact the company but the link used to order was suddenly "gone". There are SO MANY varying sites none of which you get any responses from. Then yesterday, ANOTHER package arrived and my card was hit for $199 again. I decided to file a complaint with BBB, and well look there, a phone number. I called, and was told because it was over the 30 days etc etc etc...like everyone else. The offered the 30%, of the second shipment cost. I said I was going to dispute and file a complaint with the consumer protection agency @ FTC, and was then offered the "max" ****** of 50%. So out of $460 approx, you want to give back $50, for your deceptive and misleading product? It sounds like outright fraud to me. The 500+ consumers who posted should all complain to the **** This company is deceptive, they are literally lying about endorsements, using shady practices to lure consumers in, online advertising to ordering sites that magically disappear. A full refund. that is what everyone who was taken by this company deserves. And look at that, the website listed on the complaint page isn't even valid!Business Response
Date: 06/30/2023
Hello,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youInitial Complaint
Date:06/26/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased Keto+ACV gummies one time, however months later I received a second package in the mail that I did not order. I was billed $139.98 to my credit card for these gummies that I did not order. There appears to be no way to contact this seller to get a reimbursement or to stop them from billing me for items I did not purchase.In addition to this, I feel misled due to their false advertising such as an appearance on Shark Tank that did not actually happen.Business Response
Date: 06/30/2023
Hello,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youCustomer Answer
Date: 07/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************************Initial Complaint
Date:06/26/2023
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 8, 2023 I ordered a special of 2 bottles of KETO+ACV. I was sent a confirmation email that I also ordered the DETOX. I contacted the company via email immediately and said I did not order the DETOX and asked for a refund. They did not answer my email until 5/12/2023 at which time they stated the order had been shipped but they offered a $20 credit. It took 4 days to answer an email with a totally unsatisfactory answer. I answered immediately and said no refund, but I was not happy and do not contact me again. On 5/18/2023 they emailed and asked how I wanted to proceed! I called the number provided *************) and said cancel everything and do not contact me again. Then in the middle of June (we were away on vacation) a package containing one bottle of KETO+ACV and one bottle of DETOX was delivered. My bank account was again charged $129.99. The May charge of $129.99 was never refunded nor stopped as requested and the June charge of $129.99 is being refused as a refund. After canceling the order and any subsequent orders via email and phone conversation, they continue to charge my account. I spoke with ****** this morning and was offered no recourse therefore I am filing a complaint with the BBB. I hope this helps others in avoiding business with this company. There is another phone number provided *************). Neither phone is answered by a company name only customer support.My order number with this company was: 44A45F6E1A Their contact email is: **********************Business Response
Date: 06/30/2023
Hello,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
Your account has been canceled and refunded $38.99 on 06/26/2023 as you agreed to keep the second order. As a one time courtesy, we went ahead and issued an additional refund of $91.00 today without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youCustomer Answer
Date: 07/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:06/26/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered the bioscience gummies for my son because the company claimed that they helped with stopping smoking and many other benefits and the company also claimed Shark Tank backed them up. After I received them and gave them to my son, he then researched bioscience gummies and told me Id been scammed about the Shark Tank backing them up. I spent a lot of money I was really disappointed. Yet I learned my ****** I would never do that again!! But dont you know this month in June I was surprised with another payment of $200 from biolyfe? I tried to email them, it wouldnt go through. Help! I dont want them taking any more money from me for a product I dont want.Business Response
Date: 06/30/2023
Hello,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.As a one time courtesy, we issued a refund of $199.99 via E-check without the need to return any of our products. Please allow up to **** business days for the e-check to reflect in your email address ********************* This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check.
Rest assured, the account is canceled and you won't receive any further charges.Thank you
Initial Complaint
Date:06/22/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a transaction on my bank account for ****** from bioscience out of *******. I did not authorize this and I don't know how to cancel this from happening. I never asked them to charge my card for anything. How do I get my money back.Business Response
Date: 06/23/2023
Hello *******,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youInitial Complaint
Date:06/22/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I saw an ad for ACV for Keto Health Gummies, and I wanted to try them 06/21/2023 at 5:07pm. The add indicated it was $39.99 with a free bottle so I selected that option. Once you enter all your payment information another screen appears about cleansing pills. There was no option to decline that option or to ignore that suggestion, so I just didn't select anything and went to the next screen. At 5:36pm I received a confirmation email which asked me to confirm I want to continue with the purchase. But when I saw the price I said absolutely not, it was a total amount of $258.77 which I cannot afford. I sent three emails' to ************************* to cancel the purchase order #**C069DF08 at 6:10pm, 6:11pm, and 6:14pm. I then decided to call at 6:14pm and obtain ****** on the phone. I told her I want to cancel the purchase order, she then tried to negotiate a different price of $80.00 and then $130.00. I want a full refund, but she told me the order was already fulfilled and could not be cancelled. I worked for the bank that the order was purchased, and I could see that the transaction was on hold and not completed so it could have been cancelled. I called my bank because that really upset me especially since I expressed a hardship if they take all that money from me. I need my money back as soon as possible. I don't want them to send me that product, I want my money back.Business Response
Date: 06/23/2023
Hello,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.75 if you will purchase a bundle, the more bottles more discounts you can get. The deal is $198.78 for 3 bottles so each bottle is $66.26. We are including 2 free bottles in that package so that brings the price down (divide $198.78 by 5) to $39.75 for each bottle. You also placed an additional order of the **** For Keto Health Cleanse) for which you paid $59.99.
We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youCustomer Answer
Date: 06/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But how do I return the product back to you, I do not want to be charged for this product? Do you have a return shipping label you can provide me?
Sincerely,
***********************Initial Complaint
Date:06/22/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In April I signed up to receive one shipment of Keto Gummies from Bioscience. It was $199.99 for the gummies and $60 for the detox capsules. In May, an additional $199.99 was taken from my account. I filed a dispute with my bank as I did not authorize the withdrawl. When the gummies arrived, I marked them Return to Sender and put them in the mail. Today another $199.99 was withdrawn from my account which I did not authorize. I will file another dispute with the bank, and return the gummies when they arrive. I can't find a website or phone number for the company to speak to them directly to stop this cycle.Business Response
Date: 06/23/2023
Hello ****,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
As a one time courtesy, we went ahead and issued a full refund for the last order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank you
Keto GT is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.