Complaints

This profile includes complaints for Keto GT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Keto GT

  867 W Bloomingdale Ave #6914 Brandon, FL 33508

• 

  Keto GT

  101 S 12th St Tampa, FL 33602-4207

• 

  Keto GT

  PO Box 6914 Brandon, FL 33508-6015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Double billed for one order.06/ 30/2023.199.00 30/60/00.Just got billed again.08/01/2023.

  Business Response

  Date: 08/07/2023

  Hello,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the last order in August without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you
  
  

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I would try these Keto Gummies. On June 26, 2023 I ordered. It was 5 bottles for the price of 3. They also added in a bottle of Detox, at my expense, which I could NOT opt out of for $60.00. The total amount I was billed for was $182. I received my order, no problem, and figured I would just eat the amount. However, I was billed again on July 31, 2023 in the amount of $139.99 without receiving a shipment. I don't want another shipment anyway. I didn't agree to a subscription and this money is getting taken out of my account with my consent. Why? What for? I spoke with my bank and they said it looks like it will be a recurring charge/subscription. I DID NOT SIGN UP/CLICK/ or CHECK OFF that I wanted a monthly subscription. I DO NOT!!!!!! From looking at previous complaints, this is the normal business practice...this is fraud and SHOULD NOT be allowed. i want my money refund and no more charges to be made to my account and whatever its sat on to be canceled/terminated.

  Business Response

  Date: 08/02/2023

  Hello,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you
  
  

  Customer Answer

  Date: 08/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Im glad that I was refunded and the subscription was canceled but I dont like the comment that second order doesnt have to be returned because the fact I never received the so called second order that I was charged for. But thank you for the refund for the order that I didnt receive and for canceling the subscription!!! 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I would try these Keto Gummies. I received my order, no problem, and figured I would just eat the $69.99 Detox amount. However, I was billed again on June 25, 2023. Why? What for? I spoke with my credit card company and they said it looks like it will be a recurring charge/subscription. I DID NOT SIGN UP/CLICK/ or CHECK OFF that I wanted a monthly subscription. I DO NOT!!!!!! I have also found it almost impossible to end said subscription. From looking at previous complaints, this is the normal business practice...this is fraud and SHOULD NOT be allowed. I have contacted my credit card company to work on getting a refund.

  Business Response

  Date: 08/04/2023

  Hello,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:07/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to try keto Gummies. On June 2023 I ordered. It was 2 bottles for the price of 1. They also added in 2 bottles of Detox, at my expense, which I could NOT opt out of. I received my order, the gummies were melted in a bunch, and figured I would just eat the gummies cut up. However, I was billed again on July 23, 2023. Why? I spoke with my credit card company and they said it looks like it will be a recurring charge/subscription. I DID NOT SIGN UP/CLICK/ or CHECK OFF that I wanted a monthly subscription. I DO NOT!!!!!! From looking at previous complaints, this is the normal business practice...this is fraud and SHOULD NOT be allowed. I contacted the company and spoke with *******, who indicated it is an automatic subscription. I then canceled with her immediately, only to be charge $119.00 for a shipment i did not want. The shipment again came all melted together. I will contacted my credit card company to work on getting a refund.

  Business Response

  Date: 08/04/2023

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  

  Unfortunately, we have already used all the means at our disposal to recover your account, unfortunately, you do not have an account with us.
  

  So it looks like you're registered with a different company. In this case, we recommend checking your emails and bank statements to determine which company you are subscribed to.
  
  You are contacting Keto GT customer service.
  
  
  Thank you

  
  

• Initial Complaint

  Date:07/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saw ad on FB re. In March . Keto gummies. I paid online with my debit card & received the 1 bottle. Although inneffective. I thought that was it. On 5/2, I get billed for 5 more bottles from Ship Metrics, label *******, **. Sent back to PO box for refund. 6/6, get another charged shipment. Again requested refund when I sent back. 7/6 got another bill $597.00 for a total of $597.00. Total scam. Who can I contact. Help!

  Business Response

  Date: 07/26/2023

  Hello ******,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $399.98 today. You should expect to see the credited amount in your account within the next **** business days. 
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

• Initial Complaint

  Date:07/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like everyone else on here, ordered one time and whamo, a recurring charge. Very dishonest business dealing.

  Business Response

  Date: 07/26/2023

  Hello *******,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $199.99 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

• Initial Complaint

  Date:07/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered this product on a one time purchase and now they are charging me again for more product. I do not want more product. I want them to stop charging my account and not to send me anything else.

  Business Response

  Date: 07/18/2023

  Hello *******,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $199.99 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
  
  

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased item and then kept receiving more items and getting charged for them and I had NOT requested additional items beyond my first order. When I spoke with PNC they said they showed 3 transactions of $199.99 plus $60.00. I paid for the first order of Bio Science Keto gummys plus the extra $60.00 which I never requested!Therefore I would like to be reimbursed for any thing other than the initial 199.99.I recently received another package and I am happy to return all the bottles I received.

  Business Response

  Date: 07/14/2023

  Hello *****,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $199.99 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I would try these Keto Gummies. On May 24, 2023 I ordered. It was 5 bottles for the price of 3. They also added in a bottle of Detox, at my expense, which I could NOT opt out of for $69.99. The total amount I was billed for was $199.99. I received my order, no problem, and figured I would just eat the $69.99 Detox amount. However, I was billed again on June 25, 2023. Why? What for? I spoke with my credit card company and they said it looks like it will be a recurring charge/subscription. I DID NOT SIGN UP/CLICK/ or CHECK OFF that I wanted a monthly subscription. I DO NOT!!!!!! From looking at previous complaints, this is the normal business practice...this is fraud and SHOULD NOT be allowed. I have contacted my credit card company to work on getting a refund.

  Business Response

  Date: 07/14/2023

  Hello *****,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we proceeded to issue a full refund of $199.99 on 07/12/2023. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

  Customer Answer

  Date: 07/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  HmmmI am usually pretty diligent in looking for this type of subscription/club product that I purchase on line; having been burned by Amazon and others, but I digress.

  This type of business practice should not be allowed, or should be clearly stated in BOLD print several places throughout the many pages you are taken to as well as the shopping cart/payment page. Also, a consumer should be able to remove any unwanted item from their cart, i.e. Detox for $69.99 (that I had zero interest in on the original order placed in May, 2023.) Your business practice is that of trickery, and that, to me, is bad business. My reviews will reflect that.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving product for the last few months. I have a very regimented medication schedule and would never take any supplement like this. I did not authorize the transactions and expect a complete refund with no further shipments.

  Business Response

  Date: 07/14/2023

  Hello *****,

  We sincerely apologize for the inconvenience that this situation has caused you. Regrettably, we are unable to find any records of your account within our system. To expedite the resolution of this matter, we kindly request you to provide us with essential details such as your account name, number, order ID, or any other relevant information. This will enable us to promptly address your concerns and provide a satisfactory solution. Thank you for your understanding and cooperation.