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Business Profile

Vitamins and Supplements

Keto GT

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Keto GT's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Keto GT has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Keto GT

      867 W Bloomingdale Ave #6914 Brandon, FL 33508

    • Keto GT

      101 S 12th St Tampa, FL 33602-4207

    • Keto GT

      PO Box 6914 Brandon, FL 33508-6015

    Customer Complaints Summary

    • 156 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Put on auto ship and charged for produce i did not want

      Business Response

      Date: 08/29/2023

      Hello,

      We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

      Unfortunately, we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).

      Thank you.

    • Initial Complaint

      Date:08/24/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 22, 2023 while looking at my checking account online I noticed a charge from Bio-Lyfe for $199.99 I have never ordered from them. I immediately tried to contact ********************* but the email could not be delivered. I did get the opportunity to speak with customer service by phone. I was assured that none of my identifying information was found in their system. Even as we spoke another Bio-Lyfe charge for $60.00 appeared in my account. Several days later a package from Bio-Lyfe addressed to a ***************** came in the mail. The package was returned unopened to ******, ** and received by them on 8-21-2023 @ 9:54 am. A letter sent to Bio-Lyfe in ******* ** is being returned to me as undeliverable.

      Business Response

      Date: 08/28/2023

      Hello,

      We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

      Unfortunately, we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).

      Thank you.

      Customer Answer

      Date: 08/31/2023

      I did not place an order with Bio-Lyfe. The charges were placed on June 22, 2023. 

      Financial Institution: Greater Metro FCU. Routing: 221475605

      Entry with charges read: BIO-LYFE CBD.

      Business Response

      Date: 09/04/2023

      Hello,

      I hope this message finds you well. First and foremost, we would like to extend our sincerest apologies for any inconvenience caused by the charge you experienced from our company. We understand how frustrating this must be, and we are eager to resolve the matter promptly.

      However, upon conducting a thorough search in our records, we were unable to locate your account using the information provided in your complaint. In order to assist you further and investigate the charge, we kindly request your cooperation in verifying your account details. Specifically, we would appreciate it if you could provide us with the first six digits and the last four digits of the card that was charged. This information will help us narrow down the search and identify the transaction accurately.

       

      Thank you

      Customer Answer

      Date: 09/06/2023

       
      Complaint: 20510241

      I am rejecting this response because:

      In response to your request, the first six numbers of the card in question are: ******. The last four digits are: 1199.  


      Sincerely,

      ***** Joeratous ******

    • Initial Complaint

      Date:08/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was absolutely no warning about an ongoing subscription for these keto gummies. Apparently from what Ive gathered is that its in the terms and conditions. Fine, bull ****, but fine. The major issue is there seems to be absolutely no way to communicate with the company to get this cancelled and stopped. I have at least three monthly charges of $199 that I cant afford and do not want. Next step is claiming fraud with my bank to get refunds.

      Business Response

      Date: 08/22/2023

      ********************,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we went ahead and issued a full refund for the last order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

    • Initial Complaint

      Date:08/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered product just once. Company is automatically shipping without my consent. Want to send back. Every few months I receive same product. I don't wish to receive anymore.. I would like a refund for the items shipped to me.

      Business Response

      Date: 08/21/2023

      Hello,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we went ahead and issued a full refund for the last order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

    • Initial Complaint

      Date:08/17/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to the BBB today for help in resolving a ship and payment situation with BioScience ACV gummies. I saw their add online - perhaps ********** offering a one time offer with 100% money back guarantee if the customer was not satisfied. I decided to watch the videos and there were seemingly good reviews, so I ordered a shipment of 5 bottles. This was approximately December of 2022. The directions were to take one a day, so 5 bottles would cover 5 months. I did not achieve the advertised results, but I had opened the bottles, and since ACV is supposed to be good for you, I did not seek the money back guarantee. Unfortunately, in May of 2023, another shipment of 5 bottles arrived with a charge of $199.99 on my **** statement. I did not order a second shipment. I certainly cannot continue to pay for these shipments that are arriving. I have attempted to contact the company but the appear to have no phone number, address, or website. The is completely poor business practice. I am a single and disabled mom and I had used some tax return money to try the product. I am sick over this, we are just getting by. I am desperate for help resolving this situation and am hoping BBB can assist me. I am asking for a refund of my money in the sum of $199.99 and to cancel any further subscriptions or shipments. No where could I find any information that said the shipments would keep coming. I will gladly return all 5 bottles from the second shipments - they have not been opened. I am pleading for any help the BBB can provide. I find it odd that their only presence I can find online is ads. They do not have any sort of customer service that I can find. Thank you for your time and assistance with this matter. I noticed the comments people made prior to starting this form and it appears that BioScience has several customers in the same situation. Thank you again.Sincerely,*************************

      Business Response

      Date: 08/21/2023

      Hello,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we issued a full refund for the second order  on 06/21/2023 without the need to return the products.

      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

      Customer Answer

      Date: 10/27/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:08/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6-22-23 I ordered CBD gummies from this company. It should have been a 1 time order. I just received my 3rd shipment from them and checked my account, they are continuing to send the product that I do not want and did not consent to a subscription of, and they continue to take money from my account. There is no contact information on any of the packaging and I have not received any emails from them. I would like my money back and I definitely want them to stop charging my account. This is a scam! If they were a legitimate company they would provide some sort of contact information at the very least. After reading the other complaints I see that this is obviously how they operate.

      Business Response

      Date: 08/17/2023

      Hello Lane,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we went ahead and issued a full refund for the last order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

    • Initial Complaint

      Date:08/16/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never knowingly agreed to a monthly shipment. There is no receipt or b.o.l. in the shipped envelope.

      Business Response

      Date: 08/18/2023

      Hello,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we went ahead and issued a full refund for the last order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

      Customer Answer

      Date: 08/18/2023

       
      Complaint: ********

      I am rejecting this response because: i was charged on my may **** july and august credit card statements.

      i would like refunds for May july and august.

      i can find and return the unused product to the shipper.

      please provide a shipping label.

      Sincerely,

      *****************

      Business Response

      Date: 08/23/2023

      Hello,

      We apologize for the inconvenience as we are limited with the policies in place for the products. Therefore unable to issue any more refunds on your account. Please note that we strictly follow our 30-day return and refund policy which is indicated in our Terms and Conditions. It appears that you placed the original order on 05/22/2023. We hope you understand the matter of the situation that occurred on these charges.

      Rest assured, the account is canceled, and you won't receive any further charges. 



      Thank you

      Customer Answer

      Date: 08/26/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:08/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was enrolled in a subscription service for Keto gummies. I no longer wish to receive and demand a refund for the recent charges. Please have my account cancelled asap.

      Business Response

      Date: 08/16/2023

      Hello,

      We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

      Your account has been canceled and refunded amounting to $389.97 on 08/14/2023. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges. 


      Thank you

    • Initial Complaint

      Date:08/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have attempted to cancel the subscription for ACV gummies numerous times without success. We want to cancel and return our last 2 shipments for credit.

      Business Response

      Date: 08/16/2023

      Hello,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we went ahead and issued a full refund for the last order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

    • Initial Complaint

      Date:08/07/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to cancel this product after the trial and could not find a way to do it. I emailed an address i found for this company and never got a response. I tried calling a phone number I found to never get through. I even had my bank block these transactions but somehow they still get through. I have lost over $2000 with this and still have most of the packages sent. Id like to get my money back and send these back. This was an awful experience and it feels like a scam to keep charging you.

      Business Response

      Date: 08/10/2023

      Hello,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we went ahead and issued a full refund for the last order in July without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

      Customer Answer

      Date: 08/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    Keto GT is NOT a BBB Accredited Business.

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