Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 10, 2023 I made a purchase of ***** with Biolyfe. I have not received my product I ordered. I have contacted customer service by phone and email. All they say is its coming. The product arrived **** in ******* ** on January 14, 2023. I assume its lost in mail. I have asked them to ship me another bottle or refund me my money. As of today February 1, 2023 Ive heard nothing from them.

  Business Response

  Date: 02/06/2023

  Hello ******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We issued a refund of $79.99 via E-check without the need to return any of our products. Please allow up to 7-10 business days for the e-check to reflect in your email address *******************. This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, checkbook.io. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.
  

  
  Thank you

  Customer Answer

  Date: 02/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:02/01/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a product that I did not order. I sent an email explaining that but got no response. I sent another email that I was contacting my bank and the BBB to investigate this charge. I received a response after the second email that I sent on how to return the merchandise which I did. They refuse to refund the amount of 129.98. I have proof from UPS and BioLyfe that they did indeed receive the merchandise. They are refusing to reimburse the money that they somehow automatically retrieved from my account.

  Business Response

  Date: 02/02/2023

  Hello Janice,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 
  
  We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled within 30 days from the order date.

  Unfortunately, we can no longer process any refund on your account since you have already filed a dispute with your bank. We cannot process a refund since there is an ongoing investigation into the dispute you have filed. Either way, your bank may issue a refund if the claim is validated. The best resolution is to coordinate with your bank regarding this matter. Thank you
  
  

  Customer Answer

  Date: 02/03/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I did not order this product and I returned it to the company. This response is the same as stealing. It is a blemish on corporate America that they feel that they have the right to steal from people. They did not respond to my first email. They only responded when I told them of my plan to contact my bank, BBB and my attorney general. I did everything they asked me to do to return the merchandise. If I do not get help from BBB, then I will take the next step to contact the attorney general in my state and in Florida. This is absolutely unethical. 
  
  
  
  Sincerely,
  
  
  
  Janice G*****

  Business Response

  Date: 02/07/2023

  Hello Janice,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  We apologize for the inconvenience it has caused you. I've looked into your account, and I can see that you went through a chargeback process with your bank. Therefore, there is an ongoing investigation into this charge. Since you have agreed to the terms, we will likely win the dispute. Keep in mind if you lose the dispute, we won't be able to offer or issue any refunds back to you after.
  
  However, as a one-time courtesy, we went ahead and issued a refund of $129.98 back to your account today, 02/07/2023. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect in your account. 
  
  Rest assured, the account is cancelled, and you won't receive any further charges. 
  
  Thank you for being so patient. If you need anything else, let me know if I can help.
  
  
  
  

  Customer Answer

  Date: 02/08/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Janice G*****

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some CBD gummies from Biolyfe on a Saturday evening at 8pm. At about 12:30, 4.5 hours later, I wrote them, asking to cancel the order and for a full refund of the $199.99 that they had deducted from my debit card. After several weeks of escalating from a polite request to a full on threat of trashing their products on every conceivable social media platform, I'm at the end of my rope. They're claiming that they have to deduct $50 as a restocking fee because they have to inspect the returned product. It was a Saturday night when it was ordered. 4-5 hrs later, the order was canceled. It never left their "warehouse". On a Saturday night, it would have been still sitting on a shelf, when the cancelation request came in. I just want my money back and to move on. Please help me.

  Business Response

  Date: 02/02/2023

  Hello *****,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 
  
  We highly apologize that you may have overlooked the terms of our return and refund policy. As a one-time courtesy, we went ahead and waived the restocking fee and issued an additional refund of $50.00 and you will receive it through an electronic check. Please check your email ************************** within **** business days.
  
  Rest assured, the account is cancelled and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.
  
  

• Initial Complaint

  Date:01/31/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Keto Gummies once. Received them a second time. THEY DONT WORK for me. Called company and cancelled subscription. I continue to receive them and continue to be charged. I want this stopped or I will be in contact with the ************************ in **. This is such a scam that you continue to bill people even after they have cancelled. I now have 15 bottles of his worthless c*** sitting on my kitchen counter.

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 5 bottles of CBD Gummies through a promotion on BioLyfe. I searched the website to make sure I was not signed up for automatic shipments. However, 5 more bottles arrived before I had even finished two of the original 5 bottles. I complained through the support email and they graciously canceled the auto shipments. They sent me an RMA and address to return the 5 sealed, unopened bottles to them. My postal tracking showed that someone at BioLyfe accepted the pkg on 11/21//22. I have been in email touch with the support division for my refund of $139.99. They just keep telling me that they are waiting on their warehouse to confirm delivery of the 5 sealed bottles. It has been 8 weeks at this point (1/23/23) and I get the same reply from them any time I email them. I emailed them about a week ago to inform them that I was changing banks and the credit card to which they would credit my refund will no longer be active. I got the same reply back from them. It is unacceptable to take this long to issue a refund to my credit card. Don't do any business with this company.

  Business Response

  Date: 01/24/2023

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  

  We issued a refund of $139.99 via E-check today 01/24/23. Please allow up to **** business days for the e-check to reflect in your email address ************************ This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.

   

  Thank you

  
  

  Customer Answer

  Date: 02/02/2023

   
  Complaint: 18882410
  
  
  Hello,
  
  I did not want to reply by clicking buttons for fear it would close the
  complain. I have had no positive interaction with this company and I dont
  want to accept the resolution until I receive their email check.
  
  They did not offer me this option before, so it is amazing they now claim
  that is the fastest way.I never heard of an email check.  I am keeping track
  on my calendar. By their **** days, I should receive their email check no
  later than Feb 6 which would be the tenth business day.
  
  Thank you for your help. I will let you know if it works out.
  
  Should I click on the button to accept the resolution or continue to wait
  and see?  I dont want to do anything to mess this up after all this time.
  
  *****************************
  

  Business Response

  Date: 02/06/2023

  Hello *****,

  We apologize for the late long wait, we already verified that refund through e-check was already submitted to your email address ( ********************* ) today 02/06/23. Kindly double check your inbox, spam and junk folders to look up the refund that we sent.

  Thank you

  Customer Answer

  Date: 02/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, November 19, based on website I went through, I believed I was ordering 2 bottles of a BioLyfe product for a BOGO price of $*****. There was no price summary screen that showed what I was actually being charged. Shortly after the order said it was submitted, I checked by bank balance to see that my account was charged $129.99 (***** x2) plus $60 for another product that I apparently ordered according to their customer service department because I didn't uncheck a small box that was apparently hidden somewhere on one of the screens. Within a couple hours of placing the order, I tried to cancel by phone (did not get through) then asked via email that the the price be corrected to the price I believed I was paying or that my order be canceled. After no response from multiple emails, I did speak with customer service on the following Wednesday. They said I could return the product for a refund once I received it. I received the product on Monday, November 28, sent it back to ******* on Tuesday, November 29, and it was received in *******, Thursday, December 1. After multiple other emails, they claimed they issued an echeck refund on December 15, which I never received. After another follow up email exchange where they said they had to follow up with the refund department, I FINALLY received an echeck on Saturday, January 21, for $109.99 not the $189.99 it should have been for. I sent them yet another email asking about the remaining part of my refund to which I received the following email response "To better assist you with your inquiry, please call us directly." I am guessing that means they want to explain to me over the phone (so it isn't in writing) how they are going to justify keeping my remaining $80. My return authorization number was Burns57108. My original confirmation number was LJZ-JJMSH-014. *********************

  Business Response

  Date: 01/24/2023

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  I escalated this issue to our billing department. We ask for your patience and understanding since we encountered an error processing the refund. We went ahead and issued an additional refund of $80.00 via Echeck. Please allow up to **** business days for the e-check to reflect in your email address (******************). 
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

  Customer Answer

  Date: 01/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bio-Lyfe Charged me $139.98 for an Autoship that I did not authorize or opt-in for. I immediately requested they not ship the items and cancel the order, but they said they couldnt cancel orders being processed. I returned the items and asked for a full refund, but they only gave me $89.98 back. Im assuming the other $50 went to a re-stock fee that is not outlined in their term and conditions. Im not the only one who they have done this to as other reviews I have read say the same thing. They force people into an autoship they dont want and then charge excessive re-stock fees. Oh, and they also sucker people initially into buying more than they actually want via Small Print tactics that people dont see until they are charged $199 for a bunch more product than the $39.98 they thought they were buying. That happened to me and as soon as I saw the charge I immediately tried to cancel the order, but was told they couldnt but offered to knock $60 off, so I agreed. But I did not agree nor authorize them to charge me for any more items. I think this company operates a serious fraud scheme and should be investigated.

  Business Response

  Date: 01/24/2023

  Hello,

  We do apologize for any inconvenience this may have caused you. We would be more than happy to clarify any misunderstanding with our Return & Refund Policy. If you are not entirely satisfied with your purchase, you have 30 calendar days to return an item from the date you ordered the products. To be eligible for a return, your item must be unused and in the same condition that you received it. It is also stated in our Terms and conditions that the customer will cover the cost of return and shipping, restocking, etc. 

  We issued a refund of $139.98 via E-check today 01/24/23. Please allow up to 7-10 business days for the e-check to reflect in your email address ([email protected]). This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, checkbook.io. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.

   

  Thank you

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some weight loss gummies from Biolyfe and was automatically enrolled in a recurring monthly delivery that I never authorized. I called and asked to cancel the subscription and advised I will return the next shipment. I was charged $99.98 however I was refunded only $49.98 since they applied $50.00 for restocking fee. I also had to paid for the return.I am asking for your help to get the $50.00 they didnt return since I only made a one time purchase and never authorized the enrollment in the recurring plan.

  Business Response

  Date: 01/24/2023

  Hello *******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  We issued a refund of $99.98 via E-check without the need to return any of our products. Please allow up to **** business days for the e-check to reflect in your email address ********************* This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

  Customer Answer

  Date: 01/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'd have to get the details from my bank of the exact date but, sometime in Sept of 22 my bank text me saying they blocked a $****** payment to this company. I called my bank to find out who this was because I'm constantly buying woodworking materials and tools. I then called the BioLyfe *** and talked with someone who told me the account was closed because the bank halted payment. I asked what the payment was for and he described a bloodbooster pill. I told him I did not order anything from them and he said not to worry because the bank refused payment. Several weeks later the biolyfe company resent payment request to my bank and took the ******. then today 1/19/23 My bank, Bof A text me and said they blocked a request for ****** again to this fraud of a company. When I try to contact them I get someone in ************* taking calls for them. I told my bank not to make any payments to these fraudsters.

  Business Response

  Date: 01/23/2023

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/23/2022 i ordered these pills was suppose to be 39.99 when i checked on my debit card i was charged 199.95 so i sent the order back to the address i was given. finally i talked to a rep anr they infomed me that warehouse had not received my refunded package but usps checked tracking and they had received it. so onjan 5 i was told i would get credit on my accct.noe it is jan.19 and no refund also they are only refunding 149.99 but they charged me 199.99 said they charge restocking.the bbb neds to check this company for fraud and scamming

  Business Response

  Date: 01/23/2023

  Hello,

  We do apologize for any inconvenience this may have caused you. We would be more than happy to clarify any misunderstanding with our Return & Refund Policy. If you are not entirely satisfied with your purchase, you have 30 calendar days to return an item from the date you ordered the products. To be eligible for a return, your item must be unused and in the same condition that you received it. It is also stated in our Terms and conditions that the customer will cover the cost of return and shipping, restocking, etc. 

  As a one time courtesy, we went ahead and issued an additional refund of $50.00 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you