Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 9,2022, I ordered a product called BioLyfe Keto Gummies from a company of the same name. There was an offer of a ***** formula as well which I DID NOT want. The next day, October 10, my bank account was charged not only $129. for the Keto gummies but an additional $60. for the ***** formula. Upon receipt, I thought perhaps I had mistakenly clicked on the ***** as well and was just going to accept it. However, when I read the ingredients, CAYENNE Pepper was listed. I am allergic to any and all forms of pepper so I contacted the company via email and asked to be able to return the ***** and be refunded the purchase price of same. I have now contacted them three times but have gotten no response. I would like my $60. refunded. I was willing to pay the postage to return the product as it has NOT been opened. Is there any way you can help me?Thank you.************************* *the **** tracking # on the package :**** **** **** **** **** 33

  Business Response

  Date: 10/27/2022

  Hello *****,

  We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 
  
  We highly apologize that you may have overlooked our promo bundles. As a one-time courtesy, we went ahead and issued a full refund of $189.99 as requested. Please allow **** business days depending on your bank's processing time for the credit to reflect in your account. 
  
  Rest assured, the account is cancelled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

  Customer Answer

  Date: 10/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have spoken to the company return the product of Keto ACV gummys ****** add detox for ***** Sent back10/4/22 first class I tryed to cancel the whole shipment within *********************************** two bottles of gummys and two bottles of some detox that I didnt even order fought with them told them I wanted my whole refund back they agreed to send me my refund ,it never was put in my bank Called them again gave me some transaction numbers telling me it was already deposited in my account at the bank bank has no money that was deposited back from them that was on October 7 call again October ************************************************************************************************************ theyre going to send an E check within 7 to 10 days my reference number is E5E43C6 so now they have their product back and refused to give me my $189.99 please help

  Business Response

  Date: 10/31/2022

  Hello ******,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 

  We will confirm with our billing department to look up the **Check processed for you. Please allow us some time to check the refund, and we appreciate your patience and understanding. We assure you will receive the refund as soon as possible as promised. Thank you.
  
  

  Customer Answer

  Date: 10/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/21/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancel order! Advertisement was for Buy three bottles at $39.99 (totaling $119.99 get two free.)Then it said people that buy these also like this clearance detox would you like to add two bottles for $30 ea. I hit No it added anyhow and charged me for all five Bottles of gummies totaling $199.99 & $60 for detox pills. I called the minute I saw error to cancel order, left message on answering machine, followed up with call at 10am to their customer service and was told by woman they couldnt cancel, Id have to call them after I receive the overcharged and unwanted products I didnt order. ******* also refused to block as it was two pending transactions one $199.99 & one $60. Said call and dispute after it processed to a charge. Both provide terrible customer service and ********************** is scamming people hoping they dont catch being charged for the two free bottles they advertise. BioLyfe customer did-service number is; *************************************** or lack of is: ************. Where has truthfulness and customer service gone in our country? Sad! I can send many screen shots if given an email address of my written dispute on BioLyfe customer service on line. Can also send screenshots of the on-line offer/advertisement in which they should only be charging for 3 bottles or $119.99

  Business Response

  Date: 10/24/2022

  Hello *****,
  
  We sincerely apologize for any confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.99 for one bottle if you will purchase a bundle, more bottles more discounts you can get. The deal is $199.99 for 3 bottles so each bottle is $66.66. We are including 2 free bottles in that package so that brings the price down (divide $199.99 by 5) to $39.99 for each bottle. You also placed an additional order of Biolyfe - 2 Detox for which you paid $60.00. 
  
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  
  As a one time courtesy, we issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is cancelled and you won't receive any further charges. 
  
  
  Thank you.

  Customer Answer

  Date: 10/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Mot how it is listed on your ad, no where does it show a $66.66 price, nowhere. I pushed No to the second product and you added it anyhow. 
  

  your scamming people and wasted a lot of my time as you are doing to others.

  terrible business practices and using shark tank as your way to hope consumers accept your misleading sales tactics. I feel sorry to those fat people not paying attention to their credit card charges and being taken advantage of by you.

  
  Sincerely,
  
  *************************