Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my account on 10/25/22. Since then I have been charged three more time and received and returned products. *** called and left 2 messages as first call on 10/25 said I would get a refund of returned items. Two days again product received again. Today I called again and was told I had a second account. I told her to cancel it and reference number was the same one I received 10/25/22. She gave me a new reference number for 10/25/22. She also told me I will not be getting any refunds because I didnt do a RMA which is your last name and zip code. All my packages were returned unopened in original package which had last name and zip on label. Ive never been told about RMA before but really its on there label. Ive never received returned call. I am returning latest package today with RMA: ****** ***** on it. I am out $599.94 and they can repackage my returned items and resell.

  Business Response

  Date: 01/23/2023

  Hello ****, 

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 
  
  We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued a refund of $399.76 today, 01/23/2023. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account.
  
  Rest assured, the account is cancelled, and you won't receive any further charges. 
  
  

  Customer Answer

  Date: 01/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company did not adequately inform the product as a rollover to a monthly auto shipment. The package came on 1/13/2023, Keto gummies. I called the company for a refund and was informed that I would return the box tomorrow. I was offered to keep the product and receive a 30% refund of $199.00. I said no thanks, I would like a full refund. I was then offered to keep the product and receive a 50% refund ($99.00). Again, I said no, I would like a full refund, and I will return the package tomorrow. The company agreed to end the prescription with 30%, then a 50% refund. $200.00 for dietary supplements should be a crime. This company hid its intention to trick people into a scheme to charge outrageous prices for gummies. It was presented as a trial, not a prescription. I dispute paying $200. I didn't see that in print. I was not satisfied with the presented solution. The tracking is by my name: No account number or tracking number other than hate **** tracking # **** **** **** **** **** 60. Companies like this will not provide a receipt or any other documents.

  Business Response

  Date: 01/19/2023

  Hello,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  We went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

• Initial Complaint

  Date:01/12/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive the product I ordered after 21 days requested a refund. It has noW been 10 days since that communication and no refund.

  Business Response

  Date: 01/17/2023

  Hello ****,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  Please accept our apologies for the delay in your refund. We already escalated this issue to our billing department and found out that there was a system error. As an alternative, we went ahead and processed your full refund of $189.99 through an electronic check. Please check your email ********************* within **** business days.
  
  Again, my deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments or if we may be of assistance at any point in the future.

  Customer Answer

  Date: 01/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have **** days to prove themselves so I ask this case remain open until this is resolved.  I'm sorry but I have no faith in their honesty.  They are just now telling ******* computer clitch and a refund should have happened on Jan. 2, 2023.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from BioLyfe. I got a fraud alert from my bank because they had a bad reputation. Within the hour I called and cancelled. They said no problem they would cancel and they assured me I wouldnt be charged nor would I receive the product and gave me a cancelation number. I had faith that they were being truthful and I would not hear from them again. Within a week, I received the product. I didnt know what to do with it as no information came with it. It was suppose to be buy one @$69 get one free. Yesterday 1/10/23 they tried to put through a charge for $129.99. My fraud alert from my bank stopped the charge and put a hold on my credit card and today they tried to put it through again for the same amount. My bank says they will continue to put it through and after so many days they can go into my account and get the $129.99 and then I have to file a dispute to stop them from getting my money. So Now I have to cancel my card and wait 7 to 10 days for a new card and then change all my auto ship accounts. If I had been smart I would have checked with BBB prior and seen that this is a habit with BioLyfe. Apparently hidden in their terms and conditions they make every order an auto ship if not cancelled within 30 days. I did cancel not only within 30 days but within the hour. Not what I expect when ordering a product. Because of this shady company, they are turning my life up side down. I depend on my credit card for my daily needs. I never used the product and am happy to return it as I still have the envelope it came in. I just want them to stop trying to charge me and forget I ever ordered their product. I want others to know that they are relentless in trying to charge monthly for a product you only wanted once and not again plus the price apparently goes up. Amazon prices are much cheaper by the way, but from what Ive read, it doesnt work anyway.

  Business Response

  Date: 01/17/2023

  Hello ****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We issued a refund of $259.97 via E-check without the need to return any of our products. Please allow up to **** business days for the e-check to reflect in your email address ********************* This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.

   

  Thank you

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased pills from this company but changed mind and tried to cancel purchase. Was told it was cancelled then I received them. Was charged and returned them with confirmation from **** on 10/15/22 and have not received my refund. They are fighting about a full refund because there is a restocking fee which shouldn't apply to me because I had cancelled my order. I still have not received my refund of $199. Order number is 1E5F7B4BA3 and my cancellation date was 09/24/2022

  Business Response

  Date: 01/17/2023

  Hello ****,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  Please accept our apologies for the delay in your refund. We already escalated this issue to our billing department and found out that there was a system error. As a one-time courtesy, we went ahead and waived the restocking fee and processed your full refund of $199.99 through an electronic check. Please check your email **************** within **** business days.
  
  Again, my deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments or if we may be of assistance at any point in the future.

  Customer Answer

  Date: 01/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of initial transaction: Sept 22 2022 Amount paid: $259.98 - second transaction: Nov 14 2022 Amount paid: $199.98 Business committed to provide a supplement for reduction in cravings and weight loss.Nature of dispute: Initially purchased the product as one time purchase. They had enrolled me for a subscription without my knowledge. Only realizing when the money was taken out of my account and the refill products on the way. Spoke with customer service through email. They said its an automatic subscription as soon as you purchase and not cancel. There is no mention of that anywhere when purchasing. Said if I return the product sealed I will get a refund. Product arrives and I mail it back at my own expense since they do not provide a return label. I waited for refund. Beginning of January I send an email to customer service inquiring about my refund. No reply. I called customer service today 01-10-2023 to ask about refund. Person puts me on a hold, comes back to say were they sealed when you sent them. I said yes I mailed it back in the exact same packaging unopened. He says you will be refunded $174.98. I ask why not the full amount of $199.98 he says because of a sanitation and restocking fee. I say so Im getting charged a fee for a product I didnt want/purchase. He said he reduced the price to $5 a bottle since its suppose to be $10 per bottle for return. It could be $50 (5 bottles total) but hes doing me a favor and its only $25 theyre keeping. I said it doesnt matter money is money especially for something I didnt sign up for. He said he couldnt help me. I am reporting them due to no mention it is an automatic subscription and keeping money that is not theirs.Business resolved the refund while keeping portions of the payment for their sanitation and restocking.Tracking #: 4D1DAB8EDF

  Business Response

  Date: 01/17/2023

  Hello ******,

  We do apologize for any inconvenience this may have caused you. We would be more than happy to clarify any misunderstanding with our Return & Refund Policy. If you are not entirely satisfied with your purchase, you have 30 calendar days to return an item from the date you ordered the products. To be eligible for a return, your item must be unused and in the same condition that you received it. It is also stated in our Terms and conditions that the customer will cover the cost of return and shipping, restocking, etc. 

  Your account has been cancelled and partiallhy refunded $174.98 on 01/10/23. As a one time courtesy, we issued an additional refund of $25.00 today 1/17/23. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from this company 11/17/23. The order number is 2E60920A1E. This was an introductory offer and I was only to be charged (I thought) for one bottle of the pills ($40 or so.) When I received the product there were multiple bottles in the package and I was charged $199.99. I did not open the bottles and returned them on 11/19/22 by ***** tracking number **********************. On 11/22/22 I spoke with Biolyfe customer service and was told there was a restocking fee of $50 and that I would be refunded $149.99 to my **** card ending in ****. The money was not refunded. I called twice more and was reassured that the money would be refunded. It was not. I have reported the issue to ********************** of ********, my bank. Please assist me with this refund. It is clear to me that Biolyfe was engaging in stalling tactics to avoid refunding my money. A reply from your office would be greatly appreciated.

  Business Response

  Date: 01/11/2023

  Hello *******,

  We do apologize for any inconvenience this may have caused you. We would be more than happy to clarify any misunderstanding with our Return & Refund Policy. If you are not entirely satisfied with your purchase, you have 30 calendar days to return an item from the date you ordered the products. To be eligible for a return, your item must be unused and in the same condition that you received it. It is also stated in our Terms and conditions that the customer will cover the cost of return and shipping, restocking, etc. 

  As a one time courtesy, we went ahead and issued an additional refund of $50.00 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October I ordered a one- time purchase of a supplement to try. This company has charged my account multiple times. They say I requested to have monthly shipments with the one time purchase, and I know I never agreed to that. They can not provide me documentation or any evidence that I agreed to those terms and they refuse to give me a refund. They have charged my account $600.00 since October. I want this fraudulent company put out of business from stealing from incident people.

  Business Response

  Date: 01/11/2023

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  We went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $265 for an order that was supposed to be $19.99. I called immediately when I saw what I was charged and canceled order within minutes. They claimed items were already shipped and that I would have to return items , unopened for a 100% refund. I requested a return # for 2 weeks, finally getting one. I shipped everything back , unopened with Priority Mail. I contacted them as soon as the received it on Dec 22nd 2022. They told me they had to wait from the warehouse to be sure it was returned. I sent pictures of the box and my tracking number. They said they issued my refund on January 7th 2023, but there is no activity on my debit account showing it was done. Not only that, they now say they have a restocking fee and Im getting $189.99. I am livid, it clearly stated 100% refund. I have doubts Ill ever get anything. These people are scammers and need to be stopped. Please HELP!!*********************** ********************************************************************************************* ****************

  Business Response

  Date: 01/11/2023

  Hello *****,

  We do apologize for any inconvenience this may have caused you. We would be more than happy to clarify any misunderstanding with our Return & Refund Policy. If you are not entirely satisfied with your purchase, you have 30 calendar days to return an item from the date you ordered the products. To be eligible for a return, your item must be unused and in the same condition that you received it. It is also stated in our Terms and conditions that the customer will cover the cost of return and shipping, restocking, etc. 

  As a one time courtesy, we went ahead and issued an additional refund of $60.00 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18710673
  
  I am rejecting this response because:

   I spent another 35 minutes on the phone with this company- they are COMPLETEY UNTRUTHFUL. There is a ******** page dedicated to these rip off artist. Theyve been telling people theyve been getting a refund since SEPTEMBER!! Still nothing. I call my bank EVERY day. No pending refunds anywhere!
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/17/2023

  Hello *****,

  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.

  We already verified that refund through e-check was already submitted to your email address ( **************** ) on 01/13/23. Kindly double check your inbox, spam and junk folders to look up the refund that we sent.

  Thank you

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18710673
  
  I am rejecting this response because: I was contacted that my debit card would be credited the full amount and that it was already processing. Now their new twist is to send me a refund through a refund Center that is only $155.00, not the $259.99 they promised. On top of that, the $155 wont show up until January 24th. Im not accepting these conditions or closing this claim until the FULL amount is back in my account. They are utter, complete scam artist.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Biolyfe promised me a refund of $129.99 to be refunded to my mastercard. This was by email on Nov 7th 2022.I have been in touch several times since then and to date my account has not received a refund. Their order no. 44F407B286. I've uploaded their email.

  Business Response

  Date: 01/17/2023

  Hello *****,

  We appreciate you making us aware of your negative experience. We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  Please accept our apologies for the delay in your refund. I already escalated this issue to our billing department and found out that there was a system error. I processed your full refund of $259.99 instead, and you will receive it via E-Check. Please check your email ************************* within **** business days.
  
  Again, my deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments or if we may be of assistance at any point in the future.
  
  

  Customer Answer

  Date: 01/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I had already received the refund promised on 1.16.23 of $130 so I was surprised they offered to refund the whole amount of $259.99. That amount has not made it to my account as yet. What should I do about this?
  
  Sincerely,
  
  ***********************