Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a weight loss product from them last fall. My wife is a Nurse and she said not to take it, so when it arrived I called and received an RMA# to immediately return it. I returned it on 09/26/2022 with tracking. I did not hear from them, so I contacted them on 10/28/2022 to see if they received it and they confirmed and provided me with a refund # that I can provide for you. They said that they would have to charge me a 25% restocking fee, which I accepted. The original price was $199.99 and the refund price after restocking fee, was $149.99. They said they would process it.I did not receive anything, so I contacted them again on 11/14/2022 @ 6:07pm and was told that they would send my request to billing and I must call back tomorrow.I called back on 11/18/2022 and asked for billing and after my explanation of what I called for, he guaranteed me that I would receive a refund.I still had not received a refund, so I called again on 11/23/2022 @ 10:07am and again spoke to a representative that confirmed that I was suppose to receive a refund of $149.99 and said that I would receive it by e-check. They provided me with a reference # that I can provide you as necessary. They said it would take **** days.Still no refund, so on 12/20/2022 @ 4:45pm I called again. I asked for a manager and supposedly was given one. He supposedly spoke to billing for me and they said that they were really backed up, but promised to expedite my check immediately.Still no refund, so on 02/07/2023 @ 2:00pm I called again and said that I had been lied to in each phone call that I had made to them and I demanded that I receive my refund. I threatened to place this with the BBB and she said that their billing department would call me back the next day. They never called.I need your help in retrieving my refund that they agreed to and also your help in preventing other customers from falling for their false representations.Thank you,*********************************

  Business Response

  Date: 02/23/2023

  Hello *****,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  Please accept our apologies for the delay in your refund. We already escalated this issue to our billing department and found out that there was a system error. As an alternative, we went ahead and waived the restocking fee and processed your full refund of $199.99 through an electronic check. Please check your email **************************** within **** business days.
  
  Again, my deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments or if we may be of assistance at any point in the future.

  Customer Answer

  Date: 02/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased CBD ED ******* on 12-13-2022 for ******, I did not sign up for Auto renewal and on January 11, 2023 they sent me another batch for ******. I returned the second batch when I recieved it, as the pills do not work.I called on 1/19/2023 and got a return number 3AOCA21ECD and packed up the pills and sent them back. They were delivered to BioLyfe in ******* **. on 1/21/23 Tracking #********************** @ 8:21am.Biolyfe acknowledged they received the pills and they sent us a refund confirmation for $149.98 on 1-30-23 to my mastercard. There was a ***** per bottle restock fee.That did not happen, I called once a week and no refund each week, they said it was done but to date no refund, I called again on 2-14-23 they promised we would have our return within 48 hours, that did not happen either. The Bank has not record of any refund.I would like my $****** back as I did not order these pills the second time, but I will settle for the $149.98 if I have to.Can you please help us get our money back?

  Business Response

  Date: 02/20/2023

  Hello *******,

  We appreciate you making us aware of your negative experience. We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  Please accept our apologies for the delay in your refund. I already escalated this issue to our billing department and found out that there was a system error. I processed your full refund of $199.98, and you will receive it via electronic check. Please check your email ******************** within **** business days.
  
  Again, my deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments or if we may be of assistance at any point in the future.

  Customer Answer

  Date: 02/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased gummies for weight loss from Biolyfe. The product was not effective so I cancelled it in September 2022. I was told I would be refunded $129.99. I never received a refund. The company continued to charge my checking account $64.99 per month for the months of November 2022, December 2022 and January 2023. The total amount of unauthorized withdrawals is $324.96. I did not catch this until today when I called the company asking why they continued to ship me the product and charge my checking account when I cancelled the product in September 2022. They did not give a reason and told me I could only receive $32.49 as it was past ********************************************************* September. He repeatedly told me I could only receive $32.49 and I needed to return any bottles I received.

  Business Response

  Date: 02/21/2023

  Hello ********,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request or a confirmation from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

  As a one time courtesy, we issued a refund for a total of $194.97 via E-check without the need to return any of our products. Please allow up to **** business days for the e-check to reflect in your email address ********************* This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  

  Thank you

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a product claiming a full refund on any used items. I returned said items, got a refund check via email. The bank would not honor it, saying it was a scam. I submitted a fraud claim to ************ after deliberating, they refused me. Since then I am resubmitting a dispute. Long story short, *********** was on phone with me over 45 minutes. We were on a 3 way call. ************ Biolyfe and myself. They refuse, saying they are unable to credit my method of payment. Only through online banking, which I dont have, dont know what it is. When I asked why they couldnt make refund to Cap One, they said there were too many roadblocks, their exact words. I just tried again to explain, beg to just send my refund back to Cap One. I asked to speak with a supervisor, I was put on hold, then told they would call me. The date I ordered was 12/22. The amount was ******. I would just like a full refund, to which Im entitled to.The nature of complaint is explained above. There phone number is ************. Email was sent via ************. ****** center is POBx ****, ********************* I originally called them for refund 1/31/23

  Business Response

  Date: 02/17/2023

  Hello *******,

  We apologize for the inconvenience this may have caused you. For the e-check that we sent out to your email, you have two options convert it or deposit it. First is, you can print it out and show it to your bank or deposit it directly with your bank. Along with it, are the email instructions on how to use the e-check.
  
  To deposit it electronically, you will need to use your mobile banking app, and you need to endorse the e-check by drawing a line in the back and signing it just like a regular check. Then go into your mobile banking app and select to deposit a check.

  Furthermore, your account has been canceled after we received notification that you have initiated a dispute of the charges with your bank. Since you have filed a dispute, we are unable to issue any type of refund and will continue resolving this matter directly with your bank.

   

  Thank you

  Customer Answer

  Date: 02/18/2023

   
  Complaint: 19401338
  
  I am rejecting this response because: 

  No1 , it clearly states that refund would be applied to my method of payment, ie, my credit card. I bought this in good faith. I do almost all of my shopping on line and have NEVER  had this problem with a merchant. The solution is so  easy I cant fathom why they wont do it the way it was written. Im 74, recently widowed and live in a rural area. My daughter is all I have, she lives 40 miles away, but helps when she can. I have home health sides, but even if I had online banking, I would not entrust them with my banking information. I DO NOT or will I EVER have online banking. They should know not everyone does. 
  2. My daughter picked me up, took my wheelchair to the bank. Which I must say is not an easy task. The teller wouldnt touch it. I asked for manager. Spoke to them. They told me the same thing. DO NOT TRY TO CASH IT, its nothing they had ever seen. If I did open an account, Id be opening myself up, with all my personal info. Why should I be required to do this?!! Inconvenience a customer, who in good faith, bought their product. This is getting pretty ridiculous, when all I want is my money returned, how, ACCORDING TO THEM, it would be returned via my credit card. I sent you the copy, where in clear English, it says, they would return to my credit card. Theyre making , in my opinion, so hard for their customer to get their money back, they give up.

  I guess thats all I have to contribute. Solution is so simple, credit it back to my card. 
  Thank you for your help. I realize youre doing all you can, but this really irks me, they wont do what they advertised. This whole thing boggles my mind! 

  
  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/21/2023

  Hello *******,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 

  We apologize for this inconvenience in not processing the refund back to your card as it appears that you closed your card and filed a chargeback on it already. The only way we can send the refund is through an electronic check where you can easily transfer the refund to your bank account of choice. 

  To deposit it electronically, you will need to use your mobile banking app, and you need to endorse the e-check by drawing a line in the back and signing it just like a regular check. Then go into your mobile banking app and select deposit a check.

  Thank you for being so patient. If you need anything else, let me know if I can help.

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19401338
  
  I am rejecting this response because:
  I did not close my account/ credit card. Or whatever they said I did. Why would I do that if Im expecting a refund processed back to it? As I have repeatedly said, I DO NOT HAVE ONLINE BANKING NOR WILL I EVER HAVE ONLINE BANKING. Whats wrong with a regular check, made out to me, for the refund?? It doesnt seem you are very interested in the ease of dealing with your company. Or the reputation of it. Word of mouth goes a long way. But I can see thats the case after researching you. Most reviewers state the site/company is fraudulent, a scam. What Im receiving from you shows no interest in helping a customer. No concern. No empathy. No trying to come to a mutual solution. Its nothing but a form letter. All I can say is LET YOUR CONSCIENCE BE YOUR GUIDE. Apparently, you have no conscience. God does not like ugly. ***** will eventually catch up to you. 
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bio Lyfe advertised through ******** with a photo of The ********************* I assumed they were indorsing the product, that is why I purchased the 3 bottles. It also stated 100% guarantee or your money back. I was not satisfied with the product to I asked for a refund. After several emails they said they would imburse me $88.98 for the bottles, however, they withdrew $118.98. After speaking with them regarding the shortage, they indicated there is a $10 restocking fee and she also noted it is NOT ADVERTISED- was NEVER posted anywhere in any correspondence or advertising.

  Business Response

  Date: 02/17/2023

  Hello ****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  Furthermore, with our Return & Refund Policy. If you are not entirely satisfied with your purchase, you have 30 calendar days to return an item from the date you ordered the products. To be eligible for a return, your item must be unused and in the same condition that you received it. It is also stated in our Terms and conditions that the customer will cover the cost of return and shipping, restocking, etc.We went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  

   As a one time courtesy, we issued a refund of $119.00 for the initial order and additional refund of $118.98 for the last order in January through E-check. Please allow up to **** business days for the e-check to reflect in your email address *************************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  

  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you
  

  
  

• Initial Complaint

  Date:02/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 23, 2022 ordered 5 bottles of gummies ***** and two free bottles - that adds up to ****** but i was charged ****** and they said they were sorry that was misleading but at ***** that included the two free bottles and that was the price per bottle - WRONG!! I received the package and there were only 4 bottles of gummies. I emailed and sent a photo and nothing happened. I started using them and realized they were useless - cancelled my subscription and asked for a return authorization. I finally got one Feb 1 and it says I can only return unopened sealed bottles. I have returned products in the past and all companies will accept an empty bottle for a full refund. I have two bottles opened and only two sealed plus the missing bottle they didn't send. I am in need of a full refund - I have spent way too much time on this scam.thank you

  Business Response

  Date: 02/13/2023

  Hello ******,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 
  
  We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled within 30 days from the order date. As a one-time courtesy, we went ahead and issued a full refund for the two shipments amounting to $339.97 today. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account.
  
  Rest assured, the account is cancelled, and you won't receive any further charges. 
  
  

  Customer Answer

  Date: 02/13/2023

   
  Complaint: 19372796
  
  I am rejecting this response because:

  There weren't two shipments - I cancelled the autoship immediately.  They owe me ****** in total.

  thank you ~
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 02/15/2023

   
  Better Business Bureau:
  
  Thank you for your help - Biolyfe refunded me 199.99.
  
  I so appreciate your help !! 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/6/22, I called about these vitamins, the ad was on ********* Biolyfe. They said ********************** previously of ********* endorsed this. I never authorized $,199.99. I called Biolyfe right back znd said I wanted to pay ***** not $199.99, remove that. They refused saying they cant do that. I said thats not right.They advertised to try it for $*****, then baithnswitch, I saw on my TJX chrge it came up $199,99. I called TJX immediately,but they dropped the ball, and didn't put ot in as a fraudulent scam.

  Business Response

  Date: 02/13/2023

  Hello *****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.

   

  Thank you

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the first complaint I have ever filed on a company. This company uses deceptive business practices during it's online purchasing process. I tried to order only the *** gummies and their checkout process, which does not show you an order recap before you place the order (the only website I have ever seen do this), they add more expensive products (*** oil) when you are not wanting. Then they somehow bury in their terms that you will be signed up for a subscription when you have no intention of signing up for a subscription. The customer service rep said it is a box that is checked and you have to UNCHECK to avoid a subscription. Maybe I missed it, but this is not how other retailers work!I have order hundreds of products online and this company has obviously designed their purchasing process to deceive customers. They also provide no confirmation after initial purchase that you are signed up for a subscription. You find out about it when they send notice of shipment of your second shipment.They provide a $50 refund if you complain, which is a small amount compared to the $189 they bill you for the second shipment.I would like a refund of the $189 and I will be happy to return the unopened product included in the second shipment.

  Business Response

  Date: 02/10/2023

  Hello *******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As per checking, your account was canceled and partially refunded $50.98 on 02/06/23. As a one time courtesy, we went ahead and issued an additional refund of $79.00 today without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered product on order CE4CA73741 in September 2022. I immediately had buyers remorse and instructed not to ship. They did anyway. I received but returned per their policy and was given RMAJenson80015 in October 2022. Their customer support confirmed in November they had received and that I'd get a full refund. In December 2022 I contacted customer support again as had not seen **** credit. They informed me that problem with **** refund but they would send echeck to my email within 15 business days. I checked back early January 2023 and they gave me confirmation c34ca73741 that being processed and to wait **** business days. I still didn't receive so called again on January 31. Customer support said billing department busy and to call back. I said please hand me to supervisor as felt at this point I shouldn't have to call back. They put on hold and then told me a supervisor would call me. As of February 3rd this has not happened. Help!

  Business Response

  Date: 02/07/2023

  Hello ******,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  Please accept our apologies for the delay in your refund. We already escalated this issue to our billing department and found out that there was a system error. As an alternative, we went ahead and processed your full refund of $259.99 through an electronic check. Please check your email ****************** within **** business days.
  
  Again, my deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments or if we may be of assistance at any point in the future.

  Customer Answer

  Date: 02/21/2023

   
  Complaint: ********
  
  I am rejecting this response because:

   

  This is in regards to complaint ********. I filed this complaint on Feb 3. I had spoken to Biolyfe customer support and felt many missed promises of refund owed. On Feb 3 I received an email from them again stating echeck within 3-5 business days. Nothing has been received and I've also been checking my spam folder everyday also. Today I received email from you saying there is a private message which upon reading says you are closing the case because you haven't heard from me. This is disappointing as I have not received a refund and have not seen a request for any further information. I look in correspondence you supposedly had with business where they state they sent me an email on Feb 7 apologizing and again stating full refund will be seen in **** business days. Guess what? Tomorrow is **************************************** that letter to you they are stating my correct email of ***************** I truly believe this business is scamming me and perhaps you by implying they are cooperating. Sorry for sarcasm but I've been dealing with this since September.

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/21/2023

  Hello ******,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  This concern was raised and handled by the ********************* It takes time due to the refund policy and procedures. In the meantime, we are asking again to expand your patience. No worries, we assure you will receive the refund as soon as possible.

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 19327243
  
  I am rejecting this response because it seems to be just another "canned" answer. I had returned the product unopened in October 2022 following all their procedures. They indicated in November a refund would be given with so many business days. That has been their answer now for almost 4 months. Each promise has been broken by them. Enough is enough. How long should be reasonable?
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction: 9/19/22 Paid amount: $259.99 (two transactions $199.99 and $60.00) for what I thought was going to be a $35.00 purchase They refunded $129.99 when I called on 9/19/22. They said I needed to send the product back when I received it and I would get the remaining $130.00 after they received it They acknowledged they received the product back I never received the remaining $130.00. They have not tried to resolve the issue

  Business Response

  Date: 02/07/2023

  Hello *****,

  We are sorry to hear you misunderstood the offer. Unfortunately, we can no longer process any refund on your account since you have already filed a dispute with your bank. We cannot process a refund since there is an ongoing investigation into the dispute you have filed. Either way, your bank may issue a refund if the claim is validated. The best resolution is to coordinate with your bank regarding this matter. Thank you.