Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Biolyfe,It doesn't work and then they charged me for A package that I never got and they charged me in December 29, 2022 and it's already March and then they keep giving me the run around. They kept telling me ill have it in a few days. I paid $199.98 that I'm trying to get back. They refuse to just reimburse me the money.

  Business Response

  Date: 04/03/2023

  Hello *******,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We deeply regret that you could have missed the terms. If you don't cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. As a one-time courtesy, we went ahead and issued a full refund of $199.98 today. You should see a credit in your account in the next **** business days. Rest assured, the account is canceled, and you won't receive any further charges and shipments. 
   
  We appreciate your patience. Please let me know if there is anything further I can do for you. Be assured that the account has been closed, and no future charges will be made.
  
  

  Customer Answer

  Date: 04/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Sorry, yes this issue has been resolved. Biolyfe refunded the full amount. Thank you for your help.

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned a product that was placed on "auto-ship" that was not explicit at the time of purchase. called the company and told them that. Try to discount the product to get me to keep the product and I said NO Thank you that their product was a fraud and that it did not work and that I wanted my money back. Was told to send back the product and my money would be refunded. I shipped the product back on 1/05/2023 and it was delivered to the following company "LYFE TIME SHIPPING" on 1/07/2023 and to this day they have not refunded my money and it has caused late ****************** to my credit card and so now I want the late fees and interest charges refunded to me as well. And if the bank reported the late payment to the credit reporting bureau, I want that corrected as well.

  Business Response

  Date: 04/03/2023

  Hello *****,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  Please accept our apologies for the delay in your refund. We already escalated this issue to our billing department and found out that there was a system error. As an alternative, we went ahead and processed your full refund of $199.98 through an electronic check. Please check your email ******************** within **** business days.
  
  Again, my deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments or if we may be of assistance at any point in the future.
  
  

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The the fall of last year I ordered 5 bottles of Lions *****. When I received my 1st auto ship I got the wrong product, which was 5 bottles of Keto Gummy. I called BioLyfe right away and the representative I was talking to suggested that I cancel my subscription with them, so I did on Jan 31, 2023. They sent me email on how to send the product back. I was also told it would take about 7 to 10 days to get my refund after they receive the product back. I gave it about 3 weeks after shipping the product back. To make a long story short. I havent received my refund yet. I wasnt told until the beginning of March of 2023 that I was being sent an echeck for my refund that was being sent to my email. I have called bioLyfe once week to get this resolved and I keep getting the runaround that the billing **** is researching why I havent received my echeck and if the echeck has been cashed yet. I just want my refund of $74.90.

  Business Response

  Date: 03/24/2023

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 03/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription and returned the products in January, I have been waiting for my refund for almost two months every time i call they tell me the e-check should be done in several days and to call back, i just want my money back.

  Business Response

  Date: 03/20/2023

  Hello ******,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

  We understand your frustration and we apologize for the long wait. We verified that the refund through an electronic check amounting to $174.99 was already submitted to your email address ********************************* on 03/20/2023. Kindly double-check your inbox, spam, and junk folders to look up the refund we sent.
  
  Thank you for being so patient. If you need anything else, let me know if I can help.
  
  

• Initial Complaint

  Date:03/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription and returned the unused product I received. Why am I being charged a restocking fee when this was never fully explained to me... I am willing to report Biolyfe to the BBB and the ***** states attorney's office for these predatory practices... Had I known the added product would result in these fees I would have never ordered them... My knees are painful and the product failed to alleviate my pain so I returned the product expecting a full refund.

  Business Response

  Date: 03/20/2023

  Hello *******,

  We do apologize for any inconvenience this may have caused you. We would be more than happy to clarify any misunderstanding with our Return & Refund Policy. If you are not entirely satisfied with your purchase, you have 30 calendar days to return an item from the date you ordered the products. To be eligible for a return, your item must be unused and in the same condition that you received it (4 sealed bottles). It is also stated in our Terms and conditions that the customer will cover the cost of return and shipping, restocking, etc. 

  Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.

  As a one time courtesy, we went ahead and issued an additional refund of $80.00 today via eCheck. Please allow up to **** business days for the e-check to reflect in your email address *********************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

  Customer Answer

  Date: 03/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally ordered their KetoGummies online November 2022. The cost was ridiculous (I didn't read the fine print), so I immediately went in and cancelled the subscription. I received another order in December which I failed to address (holidays) and was told there was no refund 30 days after it had been sent. I then cancelled the subscription - only to be told that I had been billed for a third order. According to their representative, the order was already shipped and I could return it for a full refund.I didn't receive the third order and called to let them know it never arrived - that I would like a full refund. (I thought they had perhaps caught it before it had shipped.) I was then told that if I could not return it, I could only be issued a 50% refund. How can you return something you didn't receive? So....$600 later, I will receive approximately $100 as the refund.I found their ad misleading - I did not complain about that since it was my responsibility to read everything before ordering. I am upset that they continued to send the items - and to bill me for a product I immediately tried to cancel. Now - they have not sent the third order and will not refund more than 50% unless I return the order they did not send. How is that possible? And, last but not least, the product does not work.I can accept my own responsibility for clicking the order button, but I want others to be aware that this company deserves no further business. As much as I would like to receive a full refund, I would be happy if my story would save someone from losing money they cannot afford to lose. Misleading ads, poor product performance, failure to cancel orders and issue appropriate refunds seem to be the backbone of the company.Shame on BioLyfe!

  Business Response

  Date: 03/20/2023

  Hello ******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

  As per checking, your account was cancelled and partially refunded $99.99 on 03/14/23 via Echeck. We went ahead and issued an additional refund of $100.00 via E-check without the need to return the last shipment in January. Please allow up to **** business days for the e-check to reflect in your email address ************************* This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.

   

  Thank you

  Customer Answer

  Date: 03/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.  I have not received any refund as of this date, but will wait the allotted **** day processing period.  If they fail to issue the refund as designated ($99 and additional $100 for a total of $199), I will contact you again.

  Thank you for your assistance in this matter!

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a one time transaction for the product Keto Gummies that came out to $199.99 and charged an additional $60 for a detox supplement. They continued to charge me for 2 additional months for $199.98, sending more of the product. I called on January 11th when I received the 2nd shipment that was processed on December 15 to initiate a return and ensure no future shipments were processed. They continued to process and ship an additional order on the 11th, and stated that I just needed to return that order when I received it and would be refunded my money. Both of the unwanted orders were returned, but the company will not refund any of my money. They continued to tell me to just be patient and wait a few more days. It has been 2 months now, and they are still refusing to do anything to refund my money.

  Business Response

  Date: 03/20/2023

  Hello *******,
  
  We would like to apologize for the delay that has taken place to refund your money for BioLyfe. There have been some problems processing a refund. This is a banking issue that we are still working on.
  
  We are doing the best that we can to fix the problems, and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.
  
  Yours Sincerely,

• Initial Complaint

  Date:02/28/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned their products for a refund 12/22/2022. Re: RMA # - BioLyfe - [JDK-DPBQQ-980]. Product Sku Biolyfe - 3 Keto Gummy 1 Biolyfe - 3 Keto Gummy - OrderID: 0DA4345FE9. They keep giving me the run-around about waiting for a confirmation from their fulfillment warehouse of them receiving the return. My post office receipt confirms that the product was returned to them on 01/02/2023; Tracking Number **********************. Every time I talk or email them they keep saying I will get a refund once they receive the confirmation from their fulfillment warehouse. The products cost me $169,98 and should be credited back to my credit card.

  Business Response

  Date: 03/03/2023

  Hello *******,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  Please accept our apologies for the delay in your refund. We already escalated this issue to our billing department and found out that there was a system error. As an alternative, we went ahead and processed your full refund of $169.98 through an electronic check. Please check your email ******************************** within **** business days.
  
  Again, my deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments or if we may be of assistance at any point in the future.
  
  

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19512694
  
  I am holding judgement until I actual receive my refund. 

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/11/2023

  Hello *******,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  This concern was raised and handled by the ********************* It takes time due to the refund policy and procedures. In the meantime, we are asking again to expand your patience. No worries, we assure you will receive the refund as soon as possible.
  
  

  Customer Answer

  Date: 03/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 3 month supply of their product on 12/16/2022, another 3 month supply should come in 3 months. This company took money from my account for a 5 month supply on 01/12/2023. I called to question why were they taking money out so soon, they could not answer that. Only stating it was automated. I understood that it automated in 3 months but, not that soon and not for a 5 month supply. I requested my money back and not to send me anymore product, I didn't receive the 5 month supply until 01/26/2023. I was told that they would return my money to my account when the product was received. I returned it the following day and they received it on 01/31/2023. I have made numerous calls requesting my money and was first told it would be in my account in 7 to 10 days. That has not happened. Many more calls and was told they were sending it through email check, it has not come yet. After each call, they say the $199.98 will be there in 48 hours under support @************. Still waiting and I'm calling every 2 days, checking email trash and spasm. Nothing. Please let me know what course of action can be taken. Thank you.

  Business Response

  Date: 03/03/2023

  ****************,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

  We already verified that refund of $174.99 through e-check was already submitted to your email address ( **************** ) on 02/28/23. Kindly double check your inbox, spam and junk folders to look up the refund that we sent.

  Thank you

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned their product unopened and was promised a refund of 259$. I have called 8 times since September. They acknowledge receipt of product but still have not sent refund. Ive been told its on the way, its going to b an e check via email and to call back the next day. Its always another excuse. Case no. D8e00D6838 with biolyfe Refunds were to be in 2 checks:1) 175$ transaction number ********** 2) 50$ # *********** I was told again today it went out in e check but have been told that several times. Now he says, wellcall back tomorrow.

  Business Response

  Date: 03/03/2023

  Hello April,

  We apologize for the late long wait, we already verified that refund of $225.00 through e-check was already submitted to your email address ( ******************** on 02/27/23. Kindly double check your inbox, spam and junk folders to look up the refund that we sent.

  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you