Vitamins and Supplements
RelaxiumThis business is NOT BBB Accredited.
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This business has 1 alert
Complaints
Customer Complaints Summary
- 206 total complaints in the last 3 years.
- 32 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/30/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
deceitful business. I originally called to try free bottle of relaxium which had been recommended to me with my paying the shipping fee of $7.95. Although this free product was offered, they forced me to accept their other offers. false advertisement and deceitful business. very disappointing! Please send this review to **** ********!Business Response
Date: 10/31/2024
I checked the account and the agent had taken care of the account as she had stated. Contact me with any questions at ************. I look forward to assisting with any questions! Regards.Business Response
Date: 10/31/2024
We are regret there was a misunderstanding of the offer. We do have the details of the offer listed and they have to be accepted to submit an order. No offer is forced on anyone. There must have been some interference. When ordering by phone, one must say yes or no or choose the 1 or 2 representing yes or no. We do see that the order was voided by our agent and was never processed but we do apologize for any inconvenience.
Initial Complaint
Date:10/29/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered Relaxium on 9/30/24, simply to get a sample of two bottles. I was charged $8.61 at that time. I did this transaction over the telephone. Then, on 10/17/2024, there was a $129.79 charge on my American Express credit card that I did not authorize. I learned from my credit card provider that this amount was for a subscription to the product, which I do not want.. I called the company about this, and the person responding said (after I said this is a scam multiple times) that the amount charged to my credit card will be refunded. The employee who told me this said that I will be receiving an email indictating that I will receive the refund within ******************************************************************************************************************************** for something that I do not want, nor did I authorize (unless I was somehow tricked into this).Business Response
Date: 10/31/2024
I checked the account and the agent had taken care of the account as she had stated. Contact me with any questions at ************. I look forward to assisting with any questions! Regards.Customer Answer
Date: 10/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
Date:10/29/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $7.95 for a trial of this product on Oct 2023. I received the product and got a wicked headache on day 1. I reached out to company and the suggestion was to double dose. I refuse to follow companies recommendations and wanted to cancel my trial. They cancelled my trial, but charged an addition $59.95 on my card. I want to have that removed as I have cancelled my trial within the 14-day period. The company sent me more product than my 14 day trial and want me to send back. I would like the $59.95 refunded as I am unable to ship the extra product back as it was damaged in shipping and the bottle is open and company claims I can't send back because it's open.Business Response
Date: 10/30/2024
We were able to connect and resolve this matter. Regards.Customer Answer
Date: 10/31/2024
The business reached out and resolved my initial complaint.Initial Complaint
Date:10/02/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
False advertising. TV promo stating you could order a free trial bottle of a sleep aid. I ordered and received two bottles. The invoice#******* was received on Sept 10th for $8.42 (shipping) and I tried it, but it didn't work for me. On Sept 27th I received an invoice #******* for $126.95 for two more bottles and both these amounts were taken from my checking account. I never received the second order. When I called I was told I would have to return the items to get a refund but they would have to be unopened bottles. Weird!! How can you try if you don't open?? Otherwise, no refund!! Free trial??Business Response
Date: 10/02/2024
Tried reaching you on the number provided above. I left a message asking if you would please call me at your convenience so I can help with your account. I await your call at ************. Best regards!Customer Answer
Date: 10/02/2024
I called them back one more time and they issued me a $35.97 (30%) refund and asked if I needed anything else and I asked for the balance to be refunded and was refused. So, I have been charged a total of $90.98 plus the shipping which I had agreed initially to pay.Customer Answer
Date: 10/02/2024
I called the number ************ and it went to a voicemail that said mailbox was full!!Customer Answer
Date: 10/02/2024
Complaint: 22369660
I am rejecting this response because: I called the number ************** and got a message to leave a message but the mailbox was full!!
Sincerely,
****** *****Business Response
Date: 10/03/2024
I would love to help you and asked only that you give me a call so I can best do that. There is no order in our database under ****** ***** and I need help locating your account. It will facilitate settling this matter if you will contact me.
Again, I'm willing to help you but cannot without you contacting me at ************. Best Regards!
Customer Answer
Date: 10/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:10/02/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was under the impression I was getting a free trial sample. Then I received 2 bottles which was confusing. They gave me a headache. I had combined both bottles into one. Then I got a charge of ****** . Called them and they said i had agreed to try for so many days . I only agreed to a free sample and I'd pay shipping. Told them I didn't want them. But since I opened one bottle and put them all in one I could only receive a partial refund of *****. Supposedly it will be refunded i feel mislead and should get a full refund. They said maybe taking them with my perscription that I need to take at night might cause headaches. They should have made that warning ahead of time.Business Response
Date: 10/02/2024
Tried reaching you on the number provided above. I left a message asking if you would please call me at your convenience so I can help with your account. I await your call at 301-560-1860. Best regards!Customer Answer
Date: 10/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22369380, and find that this resolution is satisfactory to me.
Sincerely,
Paul DaiberInitial Complaint
Date:10/01/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unauthorized charge on Apple Cash, misrepresentation per the company website.Enjoy 14 peaceful Nights of Sleep on us! Pay only $7.95 for S&H and receive two 30-day supply bottles of AMERICA'S #1 TRUSTED SLEEP AID, & enroll in our exclusive **************** program with FREE SHIPPING for life. Simply cancel within ******************************** the card you provide today will be charged $59.95 for eachmonth supplywe are shipping you today. I cancelled with in th 17 day period and was charged. It specifically says or you will be charged!! I spoke with 4 different CSA and each one told me a diffrent story!!Business Response
Date: 10/02/2024
I tried to reach you on the phone number provided. I left a message requesting a call back so I can assist you with your account. 301-560-1860. I look forward to helping! Regards.Initial Complaint
Date:09/29/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a free trial of Relaxium from Mi ** ******** ad on television and was only to pay for shipping. The two bottles arrived and I paid $8.78 for shipping. Then on my bank card I have charge of $132.31 for an order that I never issued or didn't receive. I would like a refund.Business Response
Date: 09/30/2024
I checked your account and see that you called and placed your order by telephone. The 800 number is an automated order line and includes a full explanation of the offer---what is being shipped, the charge, etc. The customer is in full control of the response they give to either continue with the order or the choice to end the call. We regret any misunderstanding of the offer but it is thorough in the explanation. We know that extenuating circumstances with phone lines, interference, etc., can sometimes cause miscommunication. To ensure customer's satisfaction we honor a 90 day return policy. Please contact me at 301-560-1860 so I can help with your account.Initial Complaint
Date:09/10/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ordered free trial didn't sign up for any renewals 2 weeks ago purchased paid 7.95 shipping only now they are debiting ****** from my bank account.Business Response
Date: 09/11/2024
In keeping with our satisfaction guarantee, the customer is returning for a full refund. We wish them restorative sleep!Initial Complaint
Date:08/28/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had seen commercials on television for relaxium sleep for a long time. I decided to give it a try a couple of months ago. They were saying that if you called right away, you could get a free bottle as a trial. So I did that, and I got my bottle and I thought I was just being charged for shipping and handling. Then a little while later I got two bottles in the mail that I had not ordered and there was a charge on my account. I was confused by this, and not sure what to do. I couldnt find a way to contact the company to cancel any future orders. Then I just noticed today there is another charge on my account for $141.15 that I did not authorize. I decided to look on your website, and I see that many other people that have the same complaint with relaxium asleep. It looks to me like its a scam. I simply would like to get refunded for the $141 and cancel any future orders and make sure they dont send me or charge me for anymore.Business Response
Date: 09/04/2024
Your subscription order was voided and was never charged. You called in time to void the auto shipment before it was deducted from your account.
You must have forgotten that you previously (on 5/22/2020) ordered from us and did not cover the cost for the product and ordered again last month. Relaxium is excited to offer a way for customers to try before they buy. We have clear and transparent terms and conditions so customers can read before accepting/placing an order. We do regret any miscommunication.
Relaxium wants restorative sleep for everyone and wish you best of sleep!
Initial Complaint
Date:08/23/2024
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for one bottle of Relaxium Sleep. I declined the opportunity to subscribe to a regular shipment. This was a phone order. I was told that this was a one time purchase. Now Im being charged for more product with a subscription. If I were to return this product I didnt order, they will charge me shipping to return it. And after having contacted the company they said I am not subscribed yet my bank account had been charged for the purchase. On their website there is no way to cancel a subscription or delete payment information.Customer Answer
Date: 08/24/2024
Please discontinue this case. I have worked with the company to resolve the issue.Business Response
Date: 08/27/2024
I've left a message requesting a callback to ************. I look forward to helping! Regards.Customer Answer
Date: 08/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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