Business Profile

Travel Club

Bluegreen Vacations Unlimited, Inc.

Headquarters

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Complaints

This profile includes complaints for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,896 total complaints in the last 3 years.
842 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have attached a file. Kindly check. Thank you.
Business Response
Date: 07/11/2025
July 11, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23553921

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 3, 2025, regarding the consumer correspondence of ******** ****** and **** ******* ******* Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ***** ****** and **** ******* ****** purchased a Bluegreen Vacation Club timeshare interest on October 25, 2023. *** and **** ******* timeshare interest confers ownership of ***** Annual Vacation Club Points.

Upon receipt of your correspondence advising of *** and **** ******* concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach *** and **** ****** by telephone and email on July 7, 2025, leaving messages to notify them that we would like to speak with them to address their Better Business Bureau correspondence. The ******* then replied, requesting an appointment time to speak. Our Specialist reached out at the scheduled time on July 9, 2025, leaving a voicemail *********** and **** ****** again reached out to request an appointment, which is currently scheduled for July 14, 2025. Although we have been unable to speak with *** and **** ****** at this time, Bluegreen wishes to respond to their concerns through the Better Business Bureau.

*** and **** ******* first concern is regarding their request to cancel their ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for *** and **** ******* review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where *** and **** ****** signed to make their timeshare purchase. *** and **** ****** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If *** and ********** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel,if desired. Our Specialist would be happy to discuss this rescission period with *** and **** ****** and explain that this is the only time the contract provides for Bluegreen to cancel a purchase and provide a refund.Unfortunately, Bluegreen did not receive a request to cancel from *** and ********** during the rescission period.

*** and **** ******* second concern is about the pressure they felt to purchase and the length of the sales presentation they attended. They also state they were told they had to purchase that day to receive the terms offered. We would remind *** and ********** that Bluegreens sales proposals can vary, and the offers presented to them on October 25, 2023, were only valid for that date. Still, Bluegreen would advise that *** and **** ****** were under no obligation to purchase. If they were uncomfortable with the product, service, or financing terms at the time of purchase, *** and **** ****** could have departed the sales site without signing any documentation or completing a purchase. *** and **** ****** also state the presentation went longer than the one hour expected. Our sales presentations impart a great deal of information to prospective owners. Due to the volume of information shared during the sales presentation, the time can be lengthy. Moreover, the sales presentation time estimate covers the time for the initial presentation. This estimate does not include the additional time spent to answer a prospective owners follow-up questions, tour the property, find the Points ownership best suited to a prospective owner, or complete the purchase paperwork.

*** and **** ******* third concern is regarding their ability to resell their ownership and the resale value of their ownership. Bluegreen believes we sell a valuable vacation product. Still, the timeshare interest *** and **** ****** purchased is for their and their familys personal use. Owner Confirmation Interview Section 10a provides that the ownership purchase is for personal use and enjoyment only. Owner Confirmation Interview Section 10c further states the purchase is made neither as a financial investment nor with an expectation of making a profit. Section 10b provides that Bluegreen does not offer a formal buyback program and that there are limited secondary market resale opportunities for timeshares. *** and **** ****** initialed beside all subsections of Section 10, signifying they agreed the purchase was for personal use and not for investment purposes. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership, affirm that the purchase is for personal use, and state there is no guaranteed buyback of the timeshare. Bluegreen refers owners interested in resale to our authorized third-party resale agent, but Bluegreen is not party to that conversation.

*** and **** ******* next concern is that they did not fully understand what they were purchasing when they signed their contract. Bluegreen attempts to abbreviate the lengthy sales process by summarizing the most pertinent details of the ownership when reviewing the Owner Confirmation Interview. If *** and **** ****** wanted additional time to review the full purchase documentation before signing, they were free to request more time with the documents from a Bluegreen representative before executing the purchase paperwork. In addition, if they needed any further explanation of any terms, they were free to ask questions and request additional information before executing the contract. As *** and **** ****** may have experienced with other contractual purchases like houses or automobiles, these contracts routinely include legal description and terminology that consumers can review to their personal comfort level. However, as with any contractual purchase they might make, it is *** and **** ******* responsibility to review their contract documents for understanding and request clarification as needed.

*** and **** ****** also state a concern regarding availability to book vacations with his ownership. *** and **** ***** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview,Section 3 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from eleven months to two days in advance of the owners travel dates. Section 3 also states that reservations are based on space availability and are not guaranteed until confirmed. *** and **** ****** initialed beside Section 3,indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if *** and **** ****** want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist *** and **** ****** in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with *** and **** ****** for as long as needed to provide guidance, answer questions, and book reservations.

*** and **** ******* next concern is that they state there are not enough resorts on the west coast. Upon purchasing, *** and **** ****** received for their review a Resort Points Guide, listing all resorts belonging to Vacation ******* addition to the more than sixty resorts in Bluegreens network, Bluegreen would advise that *** and **** ****** have additional travel options with Traveler ****************************************************** (RCI), and ************** which will open many destinations where Bluegreen does not have resorts.

Additionally,*** and **** ****** state their maintenance fees have increased. The Terms and Conditions of the Owner Beneficiary Agreement in Section 4: Common Assessment Fees and Club Dues set forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation Club Point. Section 4 further provides that Bluegreen has the right to increase or decrease fees from time to time. Bluegreen would remind *** and **** ****** that maintenance fees for the timeshare ownership can increase or decrease just as expenses for a car or home can fluctuate during the time of ownership.Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and prepayments before the maintenance fee bill is due.

*** and **** ******* final concern is regarding representations they state were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 11 states that salespersons are not authorized to make oral representations,promises, or offers that modify the contract documents. Section 11 provided a space for *** and **** ****** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in *********** and **** ****** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that *** and **** ******* as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Bluegreens Club and Owner Resolution team has reviewed *** and **** ******* ownership closely. After doing so, Bluegreen finds that *** and **** ****** remain responsible under the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested by *** and **** ******* Our records indicate that *** and **** ******* mortgage loan associated with their timeshare purchased on October 25, 2023, was paid in full on August 22, 2024. Should *** and **** ****** have any further questions or concerns, they have the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:07/01/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am the sole owner of my Bluegreen timeshare. I am writing to file a formal complaint against Bluegreen Vacations for their use of high-pressure sales tactics, misleading promises, and lack of reasonable resolution regarding my timeshare contract.Over the course of my ownership, I attempted to exit the timeshare on at least seven occasions, only to be met with relentless pressure to stay and upgrade. My final upgrade purchase occurred after a two-hour presentation where I was coerced into signing, misled by the promise of incentives like a beach weekend contingent on attending yet another long *************** a retired Realtor on a fixed income, the escalating maintenance fees and lack of value in this investment have become unsustainable. Despite claims of flexibility and the ability to rent out my points, I have found this nearly impossible and financially unviable. Its particularly frustrating to see non-owners staying at the same resorts while I bear all financial obligations with no resale value in return.I was also misled about using points toward maintenance fees, something never clearly explained during the purchase. After reaching out to other exit companies, I was quoted $17,000 just to walk away from a timeshare I was manipulated into keeping.Bluegreen has ignored my repeated attempts to resolve this fairly. I am requesting immediate cancellation of all contracts. This situation has become a serious financial and emotional burden. I ask that the BBB intervene and hold Bluegreen accountable for their unethical practices.
Business Response
Date: 07/11/2025
July 11, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23544795

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 2, 2025, regarding the consumer correspondence of Mr. ****** ******* Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. ****** ****** purchased a Bluegreen Vacation Club ********* interest on March 25, 2014. Mr. ****** subsequently increased his ownership interest by purchasing additional Points on May 4, 2019,and May 23, 2021. Mr. ****** then completed an equity trade on August 8, 2022. At one point, Mr. ****** ********* interests conferred ownership of ****** Annual Vacation Club Points and ***** Biennial Points and Premier Gold membership. Currently,Mr. ******* ********* interest confers ownership of ***** Biennial Vacation Club Points.

Upon receipt of your correspondence advising of Mr. ******* concerns and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, Bluegreens Club and Owner Resolution Specialist reached out to him by telephone and email on July 2 and July 8, 2025,resulting in leaving messages advising that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist again reached out to Mr. ****** by telephone on July 11, 2025 but was unable to leave a voice message. Our Specialist immediately followed by email again advising we wish to speak with him and leaving direct contact information. Although we have been unable to speak with ********* directly, Bluegreen wishes to respond to Mr. ****** through the Better Business Bureau.

Mr. ******* first concern is regarding pressure he states he felt to purchase at the sales presentation. Bluegreen would advise that ********* was not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, Mr. ****** could have left our welcome center without purchasing if he felt the Bluegreen product did not suit his vacation needs.
Mr. ******* second concern is regarding the misrepresentations he states were made at the sales presentation.Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section thirteen states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 13 provided a space for Mr. ****** to write any promises or commitments that were important to his purchase decision that are not otherwise covered in writing. Mr. ****** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr. ******* as a purchaser should not rely on any oral or written representations that are not set forth in the contract documents. Regarding incentives offered at presentations, these incentives are promotional offers given as a bonus for owners to enrich their vacation experience but are not intended to create pressure.

Mr. ******* third concern is regarding the increase of maintenance fees and affording his ********* ownership. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and Club Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation *********** Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and Club Dues are owner obligations calculated based on the number of Vacation Club Points owned. Mr. ****** initialed next to Section 8, indicating his understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees,including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

Mr. ******* next concern involves Bluegreen as a financial investment and the ability to rent out his Points. Bluegreen believes we sell a valuable vacation product. Still, the ********* interest Mr. ****** purchased is for his and his familys personal use. Owner Confirmation Interview Section 14 provides that the ownership purchase is for personal use and enjoyment only. Owner Confirmation Interview Section 14 further states the purchase is made neither as a financial investment nor with an expectation of a financial return on an investment. Mr. ****** initialed beside Section 14, signifying he agreed the purchase was for personal use and not for investment purposes.Regarding rentals, Owner Confirmation Interview Section ******************************************************************* addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and affirms that the purchase is for personal use and states the purchase is not for any possible rent returns.

Mr. ****** also states his frustration with seeing non-owners staying at the same resorts where he bares the financial obligations. Bluegreen would advise that non-owner guests can only reserve inventory that has yet to be purchased. Bluegreen operates under strict legal requirements to sell only the number of Vacation Club Points that represent the percentage interest of ********* ownerships that have been purchased by Vacation Club owners and deeded into the Vacation Club Trust. Bluegreen would clarify the maintenance fees Mr. ****** pays relates to the inventory associated with his contract purchases.

Mr. ******* next concern is regarding the information he received about using his Points to pay for his maintenance fees. Bluegreen would clarify that as a Premier Gold owner, Mr. ****** could have utilized his Points toward payment of his maintenance fees and Vacation Club Dues, if he wished. Premier Silver, Gold, Platinum and Diamond owners may elect to use their annual or borrowed Points toward the payment of their maintenance fees and Club Dues instead of credit card, cash, or check payment. However,this Premier benefit is no longer available to Mr. ****** as he is no longer a Premier level owner.

Mr. ****** also states a concern relating to the resale of his ownership. Mr. ****** states that he has contacted exit companies and has been quoted $1***** to walk away from the *********. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a ********* interest. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the *********. While Bluegreen does not repurchase or resell ********* interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation. Regarding the information provided by third-party exit firms Mr. ****** mentions, Bluegreen is not involved with any third-party exit firms and we would advise Mr. ****** to exercise caution. Mr. ****** should always reach out to Bluegreen directly to find out information about his ownership as we can provide any options that may exist for Mr. ******* ownership. Bluegreen would encourage Mr. ****** to reach out to our Specialist at the contact information provided.

********** final concern is regarding not receiving his preferred resolution of the cancellation of his ownership. Bluegreen would remind Mr. ****** that he purchased a ********* ownership that is intended to be a lifetime ownership. Bluegreen would advise that the Owner Beneficiary Agreement Terms and Conditions: Section 1(a) Trust Agreement: indicates that Mr. ******* ownership is intended to be perpetual creating a lifetime of vacations.Bluegreen would also advise Mr. ****** that Bluegreen does not offer a formal buyback program. Bluegreen makes no guarantees of providing any potential options for exiting a ********* ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. Owner Confirmation Interview Section 10(b) Buyback:indicates that Mr. ****** made their purchase for long-term use creating a lifetime of vacations. Mr. ****** initialed next to Section 10(b) indicating their understanding that Bluegreen does not offer a formal buyback program and there is a limited secondary market for *********s. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the *********. While Bluegreen does not repurchase or resell ********* interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information,but Bluegreen is not party to that conversation.

Bluegreens Club and Owner Resolution team has reviewed Mr. ******* ownership closely. After reviewing his ownership, Bluegreen finds that Mr. ****** remains bound to the terms of the purchase agreements and promissory notes he executed for his ********* purchases. Bluegreen will not provide the cancellation and refund requested for Mr. ******* Bluegreen would advise ********** ********* contracts purchased on May 23, 2021 and August 22, 2022 charged off due to nonpayment on April 15, 2025 and December 1, 2024,respectively. At this writing, Mr. ******* mortgage loan in connection with his ********* purchased on May 4, 2019, is currently 8 days past due, respectively. Bluegreens ******************* will attempt to reach ********* to advise him of the delinquency and provide an opportunity to bring the account current. Should Mr. ****** elect not to continue mortgage payments,this loan may also charge off due to nonpayment of mortgage. Should Mr. ****** have any further questions or concerns, he has the contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:07/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please check attached.
Business Response
Date: 07/09/2025
July 9, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
************************************************************************************************************

RE: Consumer File No. 23543106

Dear Ms. ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 1, 2025, regarding the consumer correspondence of *** ***** ****** and **** ********* ****-******* Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ***** ****** and **** ********** ****-****** purchased a Bluegreen Vacation Club timeshare interest on July 6, 2021. *** and **** ****** subsequently increased their ownership interest by purchasing additional Points on July 19, 2022. *** and **** ******* timeshare interests confer ownership of ***** Annual Vacation Club Points and ***** Biennial Points, totaling ***** Points annually.

Upon receipt of your correspondence advising of *** and **** ******* concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach *** and **** ****** by telephone on July 2, 2025. There was no option to leave a voicemail, so our Specialist followed up by email on that same date to notify *** ******* that we would like to speak with them to address their Better Business Bureau correspondence. Our Specialist again reached out to *** and **** ****** by telephone on July ******* again following up by email to advise that we were trying to reach them and providing direct contact information. Our Specialist made an additional contact attempt by telephone on July 7, 2025, but was again unable to leave a voicemail message. Although we have been unable to speak with *** and ********** directly, Bluegreen wishes to respond to their concerns through the Better Business Bureau.

*** and **** ******* first concern is regarding their request to cancel their ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for *** and **** ******* review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where *** and **** ****** signed to make their timeshare purchase. ***and **** ****** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting;therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If *** and **** ****** had doubts about the Bluegreen product or its suitability for their personal vacation needs,they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with *** and ********** and explain that this is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from *** and **** ****** during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 10c provides that Bluegreen does not offer a formal buyback program and that there are limited secondary market resale opportunities for timeshares. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

*** and **** ******* second concern is about the pressure they felt to purchase and the length of the sales presentation they attended. Bluegreen would advise that *** and **** ****** were under no obligation to purchase. If they were uncomfortable with the product, service, or financing terms at the time of purchase, *** and ********** could have departed the sales site without signing any documentation or completing a purchase. *** and **** ****** also state the presentation went longer than the one hour expected. Our sales presentations impart a great deal of information to prospective owners. Due to the volume of information shared during the sales presentation, the time can be lengthy. Moreover, the sales presentation time estimate covers the time for the initial presentation. This estimate does not include the additional time spent to answer a prospective owners follow-up questions, tour the property, find the Points ownership best suited to a prospective owner, or complete the purchase paperwork.

*** and **** ******* third concern is that they state they were told they were not purchasing a timeshare. Bluegreen would advise that the Bluegreen Vacation Club is made up of a group of owners who share in the right to access,use, and enjoy vacations at a wide variety of resorts, sites, and amenities owned or operated as Bluegreens exclusive vacation ownership club. The Bluegreen Vacation Club offers owners flexibility as an expansive vacation plan and differs from a traditional timeshare, which would provide only a fixed,deeded one-week interest in a single resort development. However, the text at the top of *** and **** ******* Owner Beneficiary Agreement clearly states that the purchase they were completing is part of a multi-site timeshare plan.Our Specialist would be happy to discuss the many benefits of the Bluegreen Vacation Club with *** and **** ****** if they wish to speak by telephone.

*** and **** ******* next concern is about leaving their ownership to their children. ***and **** ****** purchased a timeshare interest backed by a deeded piece of real property held in trust by Bluegreen. Their Certificate of Beneficial Ownership is proof of their ownership and Owner Beneficiary Rights. Their Owner Beneficiary Rights may be transferred to their children or any other individual so long as there is no outstanding balance on the ownership at the time of transfer. Once the loan is satisfied, the owner, whether *** and **** ****** or their heirs, can use the Points to vacation while only being responsible for the annual maintenance fees and Vacation Club Dues. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees,including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due. These payment options would be available to *** and **** ******* children if they eventually become owners.

*** and **** ****** also state a concern regarding the benefits of their VIP Program Traveler Plus Elite membership, which is a benefit of their ownership. Traveler Plus is a program that works like a full-service travel agency to help Bluegreen owners with vacation planning outside of Bluegreen resorts, such as assisting with airfare,car rentals, hotel stays, cruises, and exchanges with other resort networks. As Owner Confirmation Interview Section 5 states, membership in Traveler Plus is optional and additional fees are required to use the benefits and services of Traveler Plus. Traveler Plus Elite is an enhanced benefit that gives *** and **** ****** many additional cash purchase options for travel, including expanded destinations, a 110% Price Guarantee, access to sailboat trips,restaurant savings, wine clubs, and more.

*** and **** ******* next concern is regarding the promotional trips that they received as a bonus for their purchase. At the time of a purchase,promotional gifts may be provided to new and upgrading owners, including certificates from our exchange partner ***, cruise vacation certificates, or certificates for other resort or hotel stays. These vacation certificates are given as incentives for new owners to use without needing to utilize their Vacation Club Points to take a vacation, but they are not intended to create pressure to purchase.

Additionally, *** and ********** state they were advised that maintenance fees would not increase. The Terms and Conditions of the Owner Beneficiary Agreement in Section 4: Common Assessment Fees and Club Dues set forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation Club Point. This billing calculation indicates that maintenance fees will increase as the number of Vacation Club Points owned increases, and *** and **** ****** have purchased additional Points on one occasion. Moreover, Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Bluegreen would remind *** and **** ****** that maintenance fees for the timeshare ownership can increase or decrease just as expenses for a car or home can fluctuate during the time of ownership. As mentioned above, Bluegreen offers several payment options, and these payment arrangements would be available to *** and **** ****** if they wish to discuss with our Specialist.

*** and **** ******* next concern is regarding attending owner update presentations. *** and **** ****** state they felt pressure to attend owner update presentations when traveling to Bluegreen resorts and during the presentation, felt pressure to purchase additional Points. Bluegreen would remind *** and **** ****** that as deeded owners with Bluegreen, they are not under any obligation to attend owner update presentations when they vacation with Bluegreen using their ownership if they do not wish to participate. However, *** and **** ****** are always welcome to attend a presentation should they wish to learn more about their ownership, hear Bluegreens current sales offers, or obtain the gifts given for attending a presentation. Our owner update presentations are designed to answer questions, provide information, and present offers for enhancing Vacation Club ownership. Owner update presentations impart a great deal of information about how to use the ownership, including information about how Vacation Club usage may be enhanced by purchasing additional Vacation Club Points. *** and **** ****** did not need to consider information presented about purchasing additional Points if they were not interested in expanding their ownership at the time of their upgrade.

*** and **** ****** have a further concern that there are no resorts located that are convenient to where they live. Upon purchasing, *** and **** ****** received for their review a Resort Points Guide, listing all resorts belonging to Vacation Club. In addition to the more than sixty resorts in Bluegreens network, Bluegreen would advise that *** and **** ****** have additional travel options with Traveler Plus, Resort Condominiums International (RCI), and ************** which will open many destinations where Bluegreen does not have resorts.

*** and **** ******* final concern is regarding representations they state were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 11 states that salespersons are not authorized to make oral representations,promises, or offers that modify the contract documents. Section 11 provided a space for *** and **** ****** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in *********** and **** ****** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that *** and **** ******* as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Bluegreens Club and Owner Resolution team has reviewed *** and **** ******* ownership closely. After doing so, Bluegreen finds that *** and **** ****** remain responsible under the terms of the purchase agreements they executed for their timeshare purchases. Bluegreen will not provide the cancellation requested by *** and **** ******* Our records indicate that the mortgage loans associated with *** and **** ******* purchase contracts completed on July 6, 2021, and July 19, 2022, were paid in full on July 23, 2021, and August 15, 2022, respectively. Should *** and **** ****** have any further questions or concerns, they have the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:07/01/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are stuck in a timeshare ownership that we do not want with Bluegreen Vacations. We have spoken with multiple of their representatives, including ******** ***** and ******** *******, who have each told us that our only option to get out of the timeshare would be to fully pay off our remaining mortgage loan balance. At this point, we cant even afford to pay for groceries, which are basic necessities. We let Bluegreen know this information, and they have made it clear they do not care. We are in a horrible and terrible situation/financial burden, and need Bluegreen to work with us. We just want to cancel our timeshare and would appreciate it if Bluegreen could show some empathy in this matter. We were wrongfully pressured to make this purchase, and Bluegreen sales representatives should be held accountable for this, not us. **** ****** *********** ******
Business Response
Date: 07/08/2025
July 8, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23541543

Dear *** ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 1, 2025, regarding the consumer correspondence of Mr.*********** ****** and Mrs. **** ******* Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr.*********** ****** and Mrs. **** ****** purchased a Bluegreen Vacation Club timeshare interest on October 19, 2024. Mr. ****** and *** ******* timeshare interest confers ownership of ****** Biennial Vacation Club Points.

Upon receipt of your correspondence advising of Mr. ****** and *** ******* concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach Mr. ****** and ********* by telephone and email on July 1, 2025, leaving messages to notify them that we would like to speak with them to address their Better Business Bureau correspondence. Our Specialist then spoke with *** ****** on July 3, 2025,listening to her concerns, reviewing the guidelines of her and Mr. ******* ownership, and discussing options for their account. In addition to speaking with *** ****** directly, Bluegreen wishes to respond to Mr. ****** and ********** concerns through the Better Business Bureau as well.

Mr. ****** and *** ******* first concern is regarding affording their timeshare ownership. Bluegreen would advise Mr. ****** and *** ****** that the financing terms for their timeshare contract were disclosed at the time of purchase. The second page of Mr. ****** and *** ******* Owner Beneficiary Agreement advises the purchase price and financing terms for the contract. In addition, the Purchase Proposal includes a breakdown of annual maintenance fees and Vacation Club Dues, as well as loan financing terms. Owner Confirmation Interview Section 8 also provides a breakdown of expected maintenance fees. If they were uncomfortable with the financing terms, Mr. ****** and *** ****** could have departed the sales presentation without signing any documentation or completing a purchase.

Mr. ****** and *** ******* second concern is regarding their request to cancel their ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. ****** and *** ******* review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where Mr. ****** and *** ****** signed to make their timeshare purchase. Mr. ****** and *** ****** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If Mr. ****** and *** ****** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. This rescission period is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from Mr. ****** and *** ****** during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 10b provides that Bluegreen does not offer a formal buyback program and that there are limited secondary market resale opportunities for timeshares. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Mr. ****** and *** ******* final concern is regarding pressure they state they felt to purchase during the sales presentation. Bluegreen would advise that Mr. ****** and *** ****** were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, Mr. ****** and ********* could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

Bluegreens Club and Owner Resolution team has reviewed Mr. ****** and *** ******* ownership closely. After doing so,Bluegreen finds that Mr. ****** and *** ****** remain responsible under the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation requested by Mr. ****** and *** ******* Should Mr. ****** and *** ****** have any further questions or concerns, they have the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:06/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint due to Bluegreen Vacations ongoing failure to respond to multiple attempts Ive made to cancel my timeshare contract. I have contacted them numerous times requesting assistance, and despite being promised follow up calls, I have received no response. I find this complete lack of customer service unacceptable.I originally purchased the timeshare from Bluegreen Vacations under the impression that it would provide flexible and affordable travel options. The presentation was lengthy and involved multiple sales representatives offering incentives like discounted show and dinner tickets in exchange for attending. These tactics felt high-pressure and mad it hard to focus on anything truly. I now believe that I was coerced into making a decision without being fully informed.Since then, my experience has been disappointing. The maintenance fees have increased significantly, making it financially unsustainable. On top of that, the booking process is extremely limited, and Ive frequently been unable to use my points many of which have expired unused. Adding to this frustration is that my children, who I once considered as future beneficiaries of the timeshare, have no interest in inheriting it. This has made it clear that continuing to hold this contract serves no long-term purpose for my family.Because of these circumstances, I have repeatedly contacted Bluegreen to initiate a cancellation, but I have received no meaningful response. Ive requested that a manager call me to discuss the matter directly, but my concerns have been ignored.I am requesting the full cancellation of my timeshare agreement with Bluegreen Vacations and a refund of associated costs, given the sales tactics, lack of promised service, and repeated failure to respond to my cancellation attempts.I would appreciate BBB's help in resolving this matter. I am hopeful that Bluegreen will finally take appropriate action with your assistance.Sincerely,****** C. *****
Business Response
Date: 07/09/2025
July 9, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23538974

Dear Ms. ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on June 30, 2025, regarding the consumer correspondence of Ms. ****** ****** Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Ms. ****** ***** purchased a Bluegreen Vacation Club timeshare interest on September ******** Ms. ***** subsequently increased her ownership interest by completing equity trades on October 2, 2006, and September 25, 2007. Ms. ****** timeshare interest confers ownership of ****** Annual Vacation Club Points and Premier Bronze membership.

Upon receipt of your correspondence advising of Ms. ****** concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach Ms. ***** by telephone and email on July 2, 2025, leaving messages to notify her that we would like to speak with her to address her Better Business Bureau correspondence. Our Specialist then spoke with Ms. ***** on July 8, 2025, listening to her concerns, reviewing the guidelines of her ownership, and reviewing all available options for her account, including a potential relief option that ******** declined. In addition to speaking with Ms. ***** directly, Bluegreen wishes to respond to her concerns through the Better Business Bureau as well.

Ms. ****** first concern is regarding her attempts to cancel her ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for Ms. ****** review.The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where Ms. ***** signed to make her timeshare purchase. Ms. ***** had a physical copy of the Owner Beneficiary Agreement document in her possession when she left the sales presentation and purchase meeting; therefore, she had an opportunity to read through this document right away after purchasing or later at her leisure. If Ms. ***** had doubts about the Bluegreen product or its suitability for her personal vacation needs, she could have promptly reviewed her contract documents during the rescission period and followed the instructions to cancel, if desired. This rescission period is the only time the contract provides for Bluegreen to cancel a purchase upon request. Unfortunately,Bluegreen did not receive a request to cancel from Ms. ***** during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Ms. ****** second concern is with the communication and response she received from Bluegreen as she attempted to cancel her timeshare purchase. Bluegreen strives to provide receptive, reliable, and timely communication to our owners. Bluegreens policy is to return owners calls and emails promptly and follow through on ownersissues until a satisfactory resolution is reached. Our records show that we first received a letter from Ms. ***** regarding her concerns on January 22, 2025. So that we could assist, one of our Club and Owner Resolution Specialists attempted to reach Ms. ***** by telephone and email on January 27, 2025, and February ******, leaving messages that we were trying to reach her and providing direct contact information. While our records do not show that any response was received, Ms. ***** then spoke with our Responsible Exit team on March 5, 2025,and May 7, 2025. During these conversations, our Specialists endeavored to provide helpful assistance for Ms. ***** and provided all resolutions available for her ownership account. ********************** next received communication from Ms. ***** via the ******************************** on June 9, 2025. Once again, one of our Specialists attempted to reach Ms. ***** by telephone and email on June 10 and 11, 2025, leaving messages on both dates. Our Specialist reached out again by telephone on June 13, 2025, in response to a voicemail received from ********* Bluegreen regrets that our Specialist was not able to connect with ******** at that time, but we are pleased to have this additional opportunity to assist Ms. ***** via her Better Business Bureau correspondence.

Ms. ****** third concern is regarding pressure she states she felt to purchase and the length of the sales presentation. Bluegreen would advise that Ms. ***** was not under any obligation to purchase or sign contracts and could have left our welcome center without purchasing if she felt the Bluegreen product did not suit her vacation needs. Ms. ***** also states the presentation lasted a long time. Our sales presentations impart a great deal of information to prospective owners. Due to the volume of information shared during the sales presentation, the time can be lengthy. Moreover, the sales presentation time estimate covers the time for the initial presentation only. This estimate does not include the additional time spent to answer follow-up questions, tour the property, find the Points ownership best suited to a prospective owner, or complete the purchase paperwork.

Ms. ***** also states she was offered incentives for attending the sales presentation. Bluegreen would advise that such incentives are promotional offers given as a bonus for owners and touring guests to enrich their vacation experience but are not intended to create pressure to purchase.

Additionally, Ms. ***** states her maintenance fees have increased. Owner Beneficiary Agreement Section 4: Common Assessment Fees and Club Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation *********** This billing calculation indicates that maintenance fees will increase as the number of Vacation Club Points owned increases, and Ms. ***** has purchased additional Points on two occasions. Moreover, Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Bluegreen would remind Ms. ***** that maintenance fees for the timeshare ownership can increase or decrease just as expenses for a car or home can fluctuate during the time of ownership. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including payment plans and prepayments before the maintenance fee bill is due. These payment options would be available to Ms. ***** if she wishes to discuss with our Specialist or our customer service team.

Ms. ****** final concern is regarding availability to book vacations with her ownership. Ms. ***** was advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview,Section 1 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from eleven months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. Ms. ***** initialed beside Section 1,indicating she understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore,as a Premier Bronze owner, Ms. ***** has access to our Premier wait list benefit, which allows her to request reservations one month before the reservation booking window opens to the general ownership. While Premier wait list requests are not guaranteed until confirmed, this benefit would help Ms. ***** to maximize Bluegreens availability by requesting vacations in advance. Finally, if Ms. ***** wants additional information about reserving vacations, we invite her to call our customer service contact center. Our contact center is open six days a week to assist Ms. ***** in getting the most out of her Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with Ms. ***** for as long as needed to provide guidance, answer questions, and book reservations.

Bluegreens Club and Owner Resolution team has reviewed Ms. ****** ownership closely. After doing so, Bluegreen finds that ******** remains responsible under the terms of the purchase agreement she executed for her timeshare purchase. Bluegreen will not provide the cancellation requested by Ms. ****** Our records indicate that the mortgage loan associated with Ms. ****** timeshare purchased on September 25, 2007, was paid in full on June 2, 2008. Ms. ****** previous purchase contracts have since been equity traded in the upgrade process and are therefore no longer active. Should ******** have any further questions or concerns, she has the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:06/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contracts #****** #******* Owner # ****** To whom it may concern:We have been Bluegreen owners since March 2008. Most of the time we have been pleased with the facilities and staff. There have, however, been times when salespeople have been high pressured giving the impression that we were wasting their time if all we had were questions at an owners update session instead of an eagerness to buy more points. For,after all, everyone needs more points to be able to book the reservation they desire before those with more points beat them to it!One time we had made a change from annual to even year to give us more points to use for certain reservations. Of course, this was suggested to us and, of course, in making this change we had to buy a minimum of ***** points. The salesman acted like we were his new best friends and said we could call him anytime and he would help with any problems or travel arrangements. Soon we had a big problem! We found out in January that a large amount of points were going to expire in March! We were unaware that we had points! We had no vacation days to use those points! We called the sales *** over and over and left messages. He never responded!When purchasing points, the salesperson goes too fast in dealing with the stacks of paperwork with little to no explanation of the items we are to initial or sign. The average buyer is NOT an attorney!The primary reason we are demanding the termination of our Bluegreen contracts is because I, ******* ********, was diagnosed with cancer August 2023. My declining health has prohibited us from using our timeshare. We have only used a small amount of points In the past two years. There seems to be little interest from friends and family to buy points from us. Our children have limited income for vacations. They are unable to pay our maintenance fees. With mounting medical expenses we cannot afford to pay Bluegreens maintenance fees.Yours Truly,******* & ***** ********
Business Response
Date: 07/08/2025
July 8,2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23538657

Dear ************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on June 30, 2025, regarding the consumer correspondence of *** ******* ******** and ********* ********* Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ******* ******** and **** ***** ******** purchased a timeshare interest with the Bluegreen Vacation Club on March 11, 2008. *** and **** ******** increased their Points ownership through two equity trades on December 21, 2008 and March 20, 2012. *** ******** solely increased their Points ownership by purchasing an additional contract on February 26, 2019. *** and **** ******** timeshare interests confer ownership of ****** Annual Vacation Club Points and Premier Bronze benefits.

Upon receipt of your correspondence advising of *** and **** ***************** our Club and Owner Resolution Specialist reached out to *** and **** ******** by telephone and email on July 1 and July 2, 2025,resulting in leaving messages that we wish to speak to them regarding their Better Business Bureau correspondence and providing direct contact information.Our Specialist reached out again by telephone on July 3, 2025, resulting in leaving a voice message that we are trying to reach *** and **** ******** and providing direct contact information. Unfortunately, at this writing, we have received no response from *** and **** ********* Although we have been unable to speak with *** and **** ******** directly, Bluegreen wishes to respond to *** and **** ******** concerns through the Better Business Bureau.

*** and **** ******** first concern is regarding pressure they state they felt to purchase at the sales presentations. Bluegreen would advise that *** and **** ******** were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, *** and **** ******** could have left our welcome center without purchasing or upgrading if they felt the Bluegreen product did not suit their vacation needs.

*** and **** ******** second concern is they state their sales representative told them to reach out to him directly if they had any issues. They did reach out multiple times, but they did not receive a response. Bluegreen regrets that *** and **** ******** did not consistently receive our characteristic high-quality customer service and communication from the sales representative. We pride ourselves on our professionalism, communication, and support of owners, and Bluegreen views concerns in these areas as opportunities for coaching and improvement. We would encourage *** and **** ******** to reach out directly to our telephone contact center for any concerns or questions they may have about their ownership. Bluegreen agents routinely provide helpful information, supportive suggestions, and outstanding service for our owners.

*** and **** ******** third concern is regarding feeling their salesperson went too fast and did not provide enough explanation of the contract documents they signed. Bluegreen attempts to abbreviate the lengthy sales process by summarizing the most pertinent details of the ownership when reviewing the Owner Confirmation Interview. If *** and **** ******** wanted additional time to review the full purchase documentation before signing, they were free to request more time with the documents from a Bluegreen representative before executing the purchase paperwork. In addition, if they needed any further explanation, they were free to ask questions and request additional information before executing the contract. As *** and **** ******** may have experienced with other contractual purchases like houses or automobiles,these contracts routinely include legal description and terminology that consumers can review to their personal comfort level. However, as with any contractual purchase they might make, it is *** and **** ********************** to review their contract documents for understanding and request clarification as needed. However, if *** and **** ******** were willing to complete the purchase without fully reading their contract documents, Bluegreen still provided *** and **** ******** the days following the purchase as their statutory rescission period to review their contract at their leisure.

*** and **** ******** next concern is that they have been unable to use their ownership due to a change in *** ******** health, which has affected their ability to travel. Bluegreen empathizes with the unfortunate circumstances of *** ******** health issues that have come about since their timeshare purchase with Bluegreen. We understand that *** ******** is unable to travel in his current health condition. Generally, illness and health concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership even as one of the primary owners travel is affected. Still, Bluegreen appreciates *** and **** ******** for sharing the health challenges that are affecting *** ******** and sends wishes for good health and recovery to him. Although ***and **** ******** state they have been unable to use their ownership much in past two years, Bluegreens records indicate a reservation booked and traveled on as recently as March 2025 and five reservations booked and traveled on in 2024.

*** and **** ******** are also concerned regarding leaving their ownership to their ******** and not wanting to leave them with a financial burden. *** and **** ******** purchased a timeshare interest backed by a deeded piece of real property held in trust by Bluegreen. Their Certificate of Beneficial Ownership is proof of their ownership and Owner Beneficiary Rights. Their Owner Beneficiary Rights may be transferred to their ******** or any other individual so long as there is no outstanding balance on the ownership at the time of transfer. Since their loans are satisfied, the owners, whether *** and **** ******** or their heirs, can use the Points to vacation while only being responsible for the annual maintenance fees and Vacation Club Dues. Bluegreen would remind *** and **** ******** that there is no legal requirement that an owner must pass on a timeshare interest to the owners ********, heirs, or designees. Additionally, there is no obligation that an intended recipient must accept a timeshare interest. *** and **** ******** ******** would not be legally required to assume financial responsibility for the ownership if they do not wish to do so. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due. These payment options would be available to *** and ************ ******** if they eventually become owners.

*** and **** ******** final concern is regarding affording the maintenance fees for their ownership due to mounting medical expenses. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and Club Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation *********** This billing calculation indicates that maintenance fees will increase as the number of Vacation Club Points owned increases. Moreover, Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and Club Dues are owner obligations calculated based on the number of Vacation Club Points owned. *** and **** ******** initialed next to Section 8, indicating their understanding and consent and that they had taken into account both the maintenance fees and Club Dues when making their decision to purchase. Furthermore, *** and **** ******** initialed beside Section 12 of the Owner Confirmation Interview, indicating that they could afford to make all payments connected with the timeshare purchase, that it would not pose an undue financial burden for their family,and that all payment obligations for their previous purchase were independent and would continue. At this writing, Bluegreen would advise that *** and **** ******************* fees have been past due since April 15, 2025, and were referred for collection on June 27, 2025.

Bluegreens Club and Owner Resolution team has reviewed *** and **** ******** ownership closely since receiving their Better Business Bureau correspondence. After review,Bluegreen finds that ***and **** ******** remain bound to the terms of the purchase agreements they executed for their timeshare purchases. Bluegreen will not provide the cancellation and release from further financial obligation requested for ***and **** ********* Bluegreen would advise that *** and **** ******** contracts purchased on March 20, 2012 and February 26, 2019, are paid in full. Should ***and **** ******** have any further questions or concerns, we invite them to reach out to our Specialist at the direct contact information provided.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation

Customer Answer
Date: 07/10/2025

Complaint: 23538657

I am rejecting this response because: Bluegreen has not addressed our needs. With ever mounting maintenance fees we are unable to pay. With hospital/ doctors expenses for ********** (cancer along with many other health issues very low hemoglobin, urinary problems, diabetes,. ). Our children are struggling with their own finances. We need to be released from this contract! By the way, the reservation March 2025 was cancelled in November and never used!

Sincerely,

******* And ***** ********
Business Response
Date: 07/22/2025
July 22,2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23538657

Dear ************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on June 30, 2025, regarding the consumer correspondence of *** ******* ******** and Mrs.***** ******** and *** and Mrs. ******** rebuttal correspondence received on July 14, 2025. Thank you for reaching out to us on their behalf to apprise us of their continuing inquiry.

Upon receipt of your correspondence advising of *** and Mrs. ******** rebuttal,our Club and Owner Resolution Specialist reached out to ***and Mrs. ******** by telephone and email on July 14, July 15, and July 16, 2025,resulting in leaving messages that we wish to speak to them regarding their rebuttal correspondence and providing direct contact information. Although we have been unable to speak with *** and Mrs. ******** directly, Bluegreen wishes to respond to *** and Mrs. ******** rebuttal through the Better Business Bureau.

Bluegreen desires to be responsive to *** and Mrs. ******** issues of concern and resolve this matter. However, *** and Mrs. ******** raise no new issues in their recent correspondence. Bluegreen reiterates the positions described in our earlier correspondence dated July 8, 2025. Bluegreen remains firm that we will not cancel *** and Mrs. ******** ownership and release them from further financial obligations. Should *** and Mrs. ******** have any further questions or concerns, we invite them to reach out to our Specialist at the direct contact information provided.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:06/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid them between $4,000 - $5,000 for their service and can't use their service now. I told him this and told him to keep everything that I have given to them. I told them I just want to get out of the contract. It shouldn't be difficult to cancel this contract.
Business Response
Date: 07/08/2025
July 8, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23537027

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on June 30, 2025, regarding the consumer correspondence of ******* ****** (name shows on contract documents as ***** ******). Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** **** ****** and Mrs. ***** ****** purchased a Bluegreen Vacation Club timeshare interest on April 28, 2024. *** and Mrs. ******* timeshare interest confers ownership of ***** Annual Vacation Club Points.

Upon receipt of your correspondence advising of *** ******* concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach *** ****** by telephone and email on July 1, 2025, leaving messages to notify him that we would like to speak with him to address his Better Business Bureau correspondence. Our Specialist again reached out to *** ****** by telephone and email on July ******, again leaving messages that we are trying to reach him and providing direct contact information. Our Specialist then spoke with *** ****** on July 3, 2025, listening to his concerns, reviewing the guidelines of his ownership,and discussing options for the ******* account. In addition to speaking with *** ****** directly, Bluegreen wishes to respond to his concern through the Better Business Bureau as well.

*** ******* concern is regarding his request to cancel his and Mrs. ******* ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for *** and Mrs. ******* review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where *** and Mrs. ****** signed to make their timeshare purchase. *** and Mrs. ****** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If *** and Mrs. ****** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist has discussed this rescission period with *** ****** to explain that this is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from *** and Mrs. ****** during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 10b provides that Bluegreen does not offer a formal buyback program and that there are limited secondary market resale opportunities for timeshares. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information,but Bluegreen is not party to that conversation.

Bluegreens Club and Owner Resolution team has reviewed *** and Mrs. ******* ownership closely. After doing so, Bluegreen finds that *** and Mrs. ****** remain responsible under the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation requested by *** and *********** Currently, *** and Mrs. ******* mortgage loan associated with their timeshare purchased on April 28, 2024, is 10 days past due. Bluegreens ******************* will call, email, and send letters to *** and Mrs. ****** to advise them of the delinquency and provide an opportunity to bring their loan current. Should *** and Mrs. ****** elect not to continue mortgage payments, their loan may be charged off due to nonpayment of mortgage. Should *** ****** have any further questions or concerns, he has the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:06/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife, *****, is currently applying for disability. She recently had a full knee replacement and has been diagnosed with major depressive disorder. These health challenges have made everyday life really difficult for ****** for both of us, emotionally and financially. Unfortunately, the financial and emotional stress of maintaining our timeshare with Bluegreen has only made things harder.Weve reached the point where we simply cant keep up with the costs or responsibilities tied to this ownership. We're asking Bluegreen Vacations to consider our situation and help us get out of this contract. We're hoping they can show some understanding and work with us, given everything we're dealing ******** really appreciate any support or guidance the Better Business Bureau can provide in helping us communicate this information and find a resolution. Were just looking for a bit of relief in a very overwhelming time.Thank you for your time and help.
Business Response
Date: 07/09/2025
July 9, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23537003

Dear Ms. ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on June 30, 2025, regarding the consumer correspondence of ********* ****** Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ****** ***** and **** ***** ***** purchased a Bluegreen Vacation Club timeshare interest on July ******* *** and **** ****** timeshare interest confers ownership of ***** Annual Vacation Club Points.

Upon receipt of your correspondence advising of ********* concerns and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, Bluegreens Club and Owner Resolution Specialist reached out to him by telephone and email on July 2, 2025,resulting in leaving messages advising that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist spoke with *** ***** by telephone on July 7, 2025, listening to his concerns, advising there is no option for cancellation, discussing the requirements in order to resell the ownership, and explaining the consequences of nonpayment. In addition to speaking with *** ***** directly, Bluegreen wishes to respond to him through the Better Business Bureau as well.

********* first concern is that they are unable to use their ownership due to a change in ********** ******* which has affected their ability to travel. Bluegreen empathizes with the unfortunate circumstances of ********** ****** issues that have come about since their timeshare purchase with Bluegreen. We understand that *** and **** ***** are unable to travel with **** ****** current ****** condition. Generally, illness and ****** concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership even as one of the primary owners travel is affected. Still, Bluegreen appreciates ******** for sharing the ****** challenges affecting ********* and sends wishes for good ****** and recovery to **** ******

*** ****** other concern is regarding affording their timeshare ownership.Bluegreen would advise *** and **** ***** that the purchase terms for their timeshare purchase were disclosed at the time of purchase. The second page of *** and ***************** Beneficiary Agreement advises the purchase price and financing terms for the contract. If they were uncomfortable with the financing terms, *** and **** ***** could have departed the sales presentation without signing any documentation or completing a purchase. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options, which include installment plans of three months, longer payment plans, and advance prepayments of maintenance fees before the bill is due. With respect to mortgage payments and interest rates, those purchase terms were advised on the second page of *** and ***************** Beneficiary Agreement. *** and **** ***** were under no obligation to purchase if they were uncomfortable with these financing terms. Moreover, *** and **** ***** initialed the first page of the Owner Confirmation Interview, indicating that they could afford to make all payments connected with the timeshare purchase.

Bluegreens Club and Owner Resolution team has reviewed *** and **** ****** ownership closely. After reviewing their ownership, Bluegreen finds that *** and **** ***** remain bound to the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested for *** and **** ****** Should *** and **** ***** have any further questions or concerns, they have the contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:06/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We want to cancel our timeshare membership and we are not having a good time with it. The decision to get the timeshare started at a local mall, where we were approached with a "free" vacation package. All we had to do was attend a meeting.During the presentation, multiple sales representatives pushed us to purchase from them. They promised "guaranteed availability" during peak seasons and access to exclusive benefits, which we have found is not true at all.Since the purchase, we have faced frustrating booking processes and limited availability, especially during peak seasons, which have made it difficult to plan vacations. Additionally, the financial obligations, including annual maintenance fees and the initial cost, have placed a strain on our budget without the promised benefits.We believe this situation warrants your attention, as it is regarding a business that does not align with good customer service. Our goal in reaching out to you is to get assistance with closing our account and to hopefully get some of our money back from them.
Business Response
Date: 07/08/2025
July 8, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23534760

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on June 30, 2025, regarding the consumer correspondence of ******** ******* Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ***** ****** and **** **** ****** purchased a one-year Sampler package from Bluegreen on January 2, 2004. *** and **** ****** then upgraded to lifetime ownership, purchasing a Bluegreen Vacation Club timeshare interest on August 16, 2004. *** and **** ****** subsequently increased their ownership interest by completing an equity trade on January 12, 2015. *** and **** ******* timeshare interest confers ownership of ***** Annual Vacation Club Points.

Upon receipt of your correspondence advising of *** ******* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach *** ****** by telephone and email on June ******** leaving messages to notify him that we would like to speak with him to address his Better Business Bureau correspondence. Our Specialist again reached out to *** ****** by telephone and email on July 1, 2025, and by telephone on July 2, 2025, again leaving messages that we are trying to reach him and providing direct contact information. Although we have been unable to speak with *** ****** directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau.

*** ******* first concern is regarding his and **** ******* request to cancel their ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for *** and **** ******* review.The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where *** and **** ****** signed to make their timeshare purchase. *** and ********** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting;therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If *** and **** ****** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with *** ****** and explain that this is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from *** and **** ****** during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

********** second concern is regarding pressure he states they felt to purchase during the sales presentation. Bluegreen would advise that *** and ********** were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, *** and ********** could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

*** ******* third concern is regarding representations he states were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provided a space for ***and **** ****** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. *** and **** ****** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement in Section 24 provides that *** and **** ******* as purchasers,should not rely on any oral or written representations that are not set forth in the contract documents.

*** ******* next concern is regarding availability to book vacations with their ownership. Our records show a history of 20 Points reservations scheduled for *** and **** ****** or their guests between 2004 and 2018. *** and **** ****** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview, Section 1 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from eleven months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. *** and **** ****** initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if *** and **** ****** want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist *** and **** ****** in getting the most out of their Bluegreen ownership.Bluegreen contact center agents do not have restrictions on their talk times,so an agent could stay on the telephone with *** and **** ****** for as long as needed to provide guidance, answer questions, and book reservations.

*** ******* final concern is regarding affording their timeshare ownership.Bluegreen would advise *** and **** ****** that the financing terms for their timeshare contract were disclosed at the time of purchase. The second page of *** and **** ******* Owner Beneficiary Agreement advises the purchase price and financing terms for the contract. If they were uncomfortable with the financing terms, *** and **** ****** could have departed the sales presentation without signing any documentation or completing a purchase. Our records indicate that *** and **** ******* active purchase contract was paid in full at the time of purchase, so *** and **** ****** do not have an active mortgage loan with Bluegreen. Moreover, *** and **** ****** initialed beside Section 12 of the Owner Confirmation Interview, indicating that they could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for their family.

Maintenance fees are also discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and Club Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation *********** Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and Club Dues are owner obligations calculated based on the number of Vacation Club Points owned. *** and **** ****** initialed next to Section 8, indicating their understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

Bluegreens Club and Owner Resolution team has reviewed *** and **** ******* ownership closely. After doing so, Bluegreen finds that *** and **** ****** remain responsible under the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested by *** and **** ******* Our records indicate that the mortgage loan associated with *** and **** ******* timeshare purchased on January 12, 2015, is paid in full . Should *** ****** have any further questions or concerns, he has the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:06/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have issues and concerns with Bluegreen Vacations that need to be addressed immediately. These issues are regarding my repeated and unsuccessful attempts to terminate my timeshare ownership with their company.Initially, I sent an email to Bluegreen Vacations asking to cancel my timeshare ownership. Unfortunately, I never received a response to this communication. Following up, I sent a written letter requesting the same, and did receive a response from one of their representatives, ***** *****. however despite numerous attempts, I was unable to get in touch with her to discuss my situation further. This has been an incredibly frustrating experience, as I feel my concerns are being ignored. I do not wish to continue my timeshare ownership and needBluegreen Vacations to address this matter promptly. My health has significantly declined, further compounding my inability to use the timeshares. Additionally, I am not able to book stays when and where I want, contrary to what I was initially told when signing up. There are various other concerns as well with the ownership that have made the experience stressful and unsatisfactory. I need assistance in resolving this matter and finding a way to terminate my timeshare agreement with Bluegreen Vacations. I am looking for clear and effective communication to address my concerns, as my prior efforts have been met with silence and dead ends. I hope to resolve this issue swiftly and amicably with Bluegreen Vacations. Sincerely ******* ******
Business Response
Date: 07/07/2025
July 7, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE:Consumer File No. 23534034

Dear Ms. ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on June 29, 2025, regarding the consumer correspondence of *** *** Pow. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ********** ****** (name as shown on contracts) and **** ****** ****** purchased a Bluegreen Vacation Club timeshare interest on May ******** *** and **** ****** subsequently increased their ownership interest by purchasing additional Points on May ****** and April 11, 2016. *** ****** then solely purchased additional Points on August 3, 2017, June 19, 2021 and September ******* At one time, *** and **** ******* combined timeshare interests conferred ownership of ****** Biennial Vacation Club Points, ****** Annual Vacation Club Points, and Premier Gold benefits. Currently, *** and **** ******* combined timeshare interests confer ownership of ****** Biennial Vacation Club Points, ****** Annual Vacation Club Points and Premier Bronze membership.

Upon receipt of your correspondence advising of *** ******* concerns and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service,Bluegreens Club and Owner Resolution Specialist spoke with *** ****** by telephone on June 30, 2025, where *** ****** expressed the desire to exit the ownership. *** ****** refused to answer our Specialists questions and ultimately disconnected the call before his concerns could be addressed. Although we have been unable to speak with ********* in detail, Bluegreen wishes to respond to *** ****** through the Better Business Bureau.

********** first concern is with the communication and response he received from Bluegreen as he attempted to cancel their timeshare purchase. *** ****** states he received no response to his first email asking to cancel the ********* ownership. ********* further states he sent a follow up letter and was unable to get in touch with our Specialist to discuss his concerns. Bluegreen strives to provide receptive, reliable, and speedy communication for our owners. Bluegreens policy is to return owners calls and emails promptly and follow-through on owners issues until a satisfactory resolution is reached. Bluegreens records do not indicate the email to which *** ****** refers to. However, Bluegreens records do indicate we received a letter from *** ****** on March 20, 2025. Our Club and Owner Resolution Specialist attempted to contact *** ****** by telephone and email on March 20 and April 3, 2025, resulting in leaving messages for *** ******* Therefore,Bluegreen denies the assertion that his concerns have been ignored.

*** ******* second concern is that he is unable to use the ownership due to a change in his health, which has affected his ability to travel. Bluegreen empathizes with the unfortunate circumstances of ********** health issues that have come about since his timeshare purchase with Bluegreen. We understand that ********* is unable to travel in his current health condition. Generally, illness and health concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership even as one of the primary owners travel is affected.Still, Bluegreen appreciates ********* for sharing the health challenges affecting him and sends wishes for good health and recovery to **********

********** final concern is regarding availability to book vacations with their ownership at his desired locations for his desired dates. *** and **** ****** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 1 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. *** and **** ****** initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if *** and **** ****** want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist *** and **** ****** in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with *** and **** ****** for as long as needed to provide guidance,answer questions, and book reservations. Although *** ****** states they have had difficulty finding availability, Bluegreens records indicate they have booked eight Points reservations, one Resort ************************** (RCI) reservation, and made five Choice Privileges conversions during their ownership.

Bluegreens Club and Owner Resolution team has reviewed *** and **** ******* ownership closely. After reviewing their ownership, Bluegreen finds that *** and **** ****** remain bound to the terms of the purchase agreements and promissory notes they executed for their timeshare purchases. Bluegreen will not provide the cancellation requested for *** and **** ******* Bluegreen would advise *** ******* timeshare contracts purchased on August 3, 2017, June 19, 2021 and September 2, 2021 charged off due to nonpayment in February 2025 and March 2025. At this writing, ***and **** ******* mortgage loan in connection with their timeshare purchased on April 11, 2016, is currently 295 days past due. Bluegreens third-party loan servicer has attempted to reach *** and **** ****** to advise them of the delinquency and provide an opportunity to bring their loan current. Should *** and **** ****** elect not to continue mortgage payments, this loan may also be charged off due to nonpayment of mortgage. Should *** ****** have any further questions or concerns, he has the contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation

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