Complaints

This profile includes complaints for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bluegreen Vacations Unlimited, Inc.

  4960 Conference Way N STE 100 Boca Raton, FL 33431-3311

• 

  Bluegreen Corporation - All Locations

  PO Box 212 Boyne Falls, MI 49713-0212

• 

  Bluegreen Vacations Unlimited

  3500 Depauw Boulevard #2060 Indianapolis, IN 46268

• 

  Bluegreen Resorts

  PO Box 10592 Atlanta, GA 30310-0592

• 

  Bluegreen Vacations Unlimited, Inc.

  1830 Galleria Blvd Matthews, NC 28105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for a promotional vacation through my local bass pro were I would get an $100 gift card for going to the presentation. I called to make my reservations because I needed to change my destination. During the call the representative was very personable and made it a great experience she stated that they had they had a promotion going that if I stayed at the hotel during a certain timeframe that I would get an additional $100 gift card. When I finally went on the vacation Easter weekend and attended the presentation, I was shorted a $100 when I told the receptionist she told me she couldnt do anything and that I needed to get in contact with the person I spoke to and get it figured out. I reached out through email and never heard anything back. I randomly receive a ***** package on 7/14 with a $100 gift card. Or so I thought. I went to use said card it has $0 balance! I would really like someone to reach to get some sort confirmation that this will be taken care of. *I checked the transactions on the card and it only showed my declined transactions with zero dollar balance.

  Business Response

  Date: 07/28/2025

  July 28, 2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***********************************
  ***************************
  *************************
  
  RE: Consumer File No. 23626046
  
  ********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 20, 2025, regarding the consumer correspondence of Ms.******* ********* Thank you for reaching out to us on her behalf to apprise us of her inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network, so our owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that Ms. ******* ******** purchased a 4-day, 3-night vacation package at a Bass Pro Shops location on May 5, 2024. The cost of the package was $249, and Ms. ******** had a 12-month period from the purchase date in which to use her vacation package. *********** traveled to our ******************************************* in ******, *******, on April 18, 2025. The package did require attendance at a sales presentation during the stay.
  
  Upon receiving the Better Business Bureaus correspondence advising of Ms. ********* concern, one of our Customer Experience Specialists reached out to Ms. ******** by email on July 25, 2025, providing an update on the status of her gift card. In addition to communicating with *********** directly, Bluegreen wishes to respond to her concern through the Better Business Bureau as well.
  
  Ms. ********* concern is regarding the gift card she received by mail on July 14, 2025, having a $0 balance, and Bluegreen sincerely regrets any frustration caused by this error. In her email dated July 25, 2025, our Specialist advised of the error with loading the card and requested that Ms. ******** verify the admin number on the card. Ms. ******** replied with the necessary information, so our Specialist was able to load the balance of $100 onto the card. Our Specialist advised this in a follow-up email dated July 25, 2025.
  
  Bluegreens Customer Experience team has reviewed Ms. ********* package purchase experience closely. Bluegreen is pleased that we were able to assist Ms. ******** with loading the balance on her gift card. Should Ms. ******** have any further questions or concerns, she has the direct contact information of our Specialist, who will be pleased to provide further assistance.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:07/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled the timeshare the next day after signing the contract. They mishandled my cancelation letter but after several phone calls they finally accepted it since the individuals I gave it to admitted that they received it. They refunded one charge and the loan but they have not refunded two other charges. They have told me on the phone that it will be done soon but they still have not done this. They are in violation of the contract and the laws of ******** but don't seem to care.

  Business Response

  Date: 07/28/2025

  July 28, 2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***************** and the Caribbean
  ***************************
  *************************
  
  RE: Consumer File No. 23616912
  
  ******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 18, 2025, regarding the consumer correspondence of Mr. ***** ********* Thank you for reaching out to us on his behalf to apprise us of his inquiry.
  
  Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that Mr. ***** ******** purchased a Bluegreen Vacation Club timeshare interest on April 27, 2025. Mr. ******** timeshare interest conferred ownership of ***** Biennial Vacation Club Points.
  
  Upon receipt of your correspondence advising of Mr. ********* concerns and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, Bluegreens Club and Owner Resolution Specialist reached out to him by telephone and email on July 18, 2025,resulting in leaving messages advising that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist spoke with Mr. ******** on July 22, 2025, listening to his concerns about the handling of his refund for rescission cancellation and advising will reach out to Sales for an update. In addition to speaking with Mr. ******** directly, Bluegreen wishes to respond to Mr. ******** through the Better Business Bureau as well.
  
  Mr. ********* primary concern is regarding the delay in receiving the refund for the cancellation of his contract purchased on April 27, 2025. Bluegreen desires to be responsive and resolve this matter for Mr. ********* According to our records, Bluegreen finds that Mr. ******** cancelled his contract within rescission. Bluegreen endeavors to process contract cancellations as efficiently as possible and we apologize for the delay Mr. ******** has encountered regarding receiving his refund. We are pleased that our Specialist and our sales team from the ************* ******** sales site were able to speak with Mr. ********* confirming that Bluegreen is cancelling and refunding his ownership. As Bluegreen works through this process, Mr. ******** will be updated regularly until the process is complete. Should Mr. ******** have any further questions or concerns, he has the contact information for our Specialist.
  
  Sincerely,
  
  ****** *******

  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract on 5-3-2025. We send a notice to rescind the contract within the guidelines stated on the contract. The contract has been rescinded. The company is refusing to issue a refund for the deposit made. I have made several phone calls with no resolution. I have been told it normally takes 3-20 days from the day they received my letter. They received the letter on 7/9/2025. Given two holidays in this time period the 20th day would be 7/9/2025. As of today 7/14/2025 there is still no refund and no one can tell us why.

  Business Response

  Date: 07/22/2025

  July 22, 2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***********************************
  *************************************************************************************************************
  
  RE: Consumer File No. 23598899
  
  ********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 14, 2025, regarding the consumer correspondence of Mrs.*** ****** (name shows on contract documents as ****** ******). Thank you for reaching out to us on her behalf to apprise us of her inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that *** ****** ****** and Mrs. ****** ****** originally purchased a Bluegreen Vacation Club timeshare interest on May 5, 2024. *** and Mrs. ****** subsequently upgraded their ownership interest by purchasing additional Points on June 29, 2024, and May 31, 2025, and by completing equity trades on August 24, 2024, and November 17, 2024. As Mrs. ****** references in her correspondence, our records indicate that the ******* canceled their purchase dated May 31, 2025, within the statutory rescission period for the contract. *** and Mrs. ******* timeshare interest confers ownership of ****** Annual Vacation Club Points and Premier Silver membership.
  
  Upon receipt of your correspondence advising of Mrs. ******* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our Club and Owner Resolution Specialists spoke with Mrs. ****** by telephone on July 15, 2025, listening to her concerns and providing an update on the status of the ******* refund. In addition to speaking with Mrs. ****** directly, Bluegreen wishes to respond to her concern through the Better Business Bureau as well.
  
  Mrs. ******* concern is regarding a delay in receiving the refund for her and *** ******* canceled purchase contract. Our records indicate that the ***************** notice was received on June 9, 2025. Bluegreen would advise that credit card refunds are typically processed within 20 business days of the date the cancellation notice is received. Therefore, the ******* refund should have begun processing by July 9, 2025, as Mrs. ****** references, and Bluegreen sincerely regrets any frustration caused by the delay.
  
  Bluegreens Club and Owner Resolution team has reviewed *** and Mrs. ******* recent purchase contract closely. Our records indicate that their refund processed on July 15, 2025. Our Specialist provided this information for ********** during their conversation on that date, and Mrs. ****** verified the pending transaction was reflected in her bank account. Should Mrs. ****** have any further questions or concerns, she has the direct contact information of our Specialist, who will be pleased to assist her.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 24, 2025 I purchased a vacation package from sales **** from Bluegreen Vactions at Bass Pro, for the amount of $199. I called on July 14, to get a refund and was provided with a copy of the policy, that does not include the state of ********, where I purchased the package, and where I live. I never received any signed copy or document of me agreeing to any cancellation terms. They are refusing any type of refund, after I was told multiple times and reassured I could cancel any time.

  Business Response

  Date: 07/23/2025

  July 23,2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***********************************
  ***************************
  *************************
  
  RE: Consumer File No. 23597677
  
  Dear Ms. ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 14, 2025, regarding the consumer correspondence of ********* ****** Thank you for reaching out to us on his behalf to apprise us of his inquiry.
  
  Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate ********* ***** purchased a four-day, three-night participating partner hotel stay vacation package for $199 on March 22, 2025,with a 12-month use period.
  
  Upon receipt of your correspondence advising of Mr. ****** concerns and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, Bluegreens Customer Experience Specialist reached out to him by telephone on July 21, 2025, resulting in leaving a voice message advising that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist also sent an email on that same date providing a detailed explanation as to why we are not providing a refund for his vacation package purchase. Our Specialist also advised as a gesture of goodwill we are able to provide an extension of his vacation package or a Mastercard gift card for $100 toward his future Bluegreen Vacations experience. In addition to communicating with Mr. ***** via email, Bluegreen wishes to respond to Mr. ***** through the Better Business Bureau as well.
  
  Mr. ****** primary concern is that he requested to cancel his vacation package purchase to receive a refund outside of the 30-day cancellation and refund period. Mr. ***** further states he never received any signed copy or document showing he agreed to cancellation terms.Bluegreen would advise that Mr. ***** was advised in writing on the purchase receipt of the 30-day cancellation period for his vacation package purchase along with the Details of Participation. In addition, Bluegreen sends an email confirmation with the purchase receipt at the time of purchase. On July *******, Mr. ***** called to cancel his vacation package. Mr. ***** was advised that he was outside of the 30-day cancellation period to receive a refund. Mr. ***** was provided the option to transfer the package or pay to extend the package.
  
  Bluegreen wishes to be responsive to Mr. ****** concern. However, in reviewing all correspondence and communication regarding Mr. ****** purchase, Bluegreen finds that ******** was informed of all information regarding his vacation package purchase. Therefore, since he is outside of the 30-day cancellation period, Bluegreen will not provide a refund for Mr. ****** promotional vacation package purchase.Should Mr. ***** have further questions or wish to accept our Specialists offer, we invite him to contact our Customer Experience Specialist at the direct contact information provided.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in December 2023 and continuing in 2024 with conversations and emails with companies representatives I indicated that I wanted to cancel my membership. The correspondence back from the company indicated that they only could do that if I didn't pay my dues and after 120 days. I confirmed this and they not only didn't cancel my membership they referred my account to a collection agency. This while in the past not being able to get the product that I had signed up for!

  Business Response

  Date: 07/18/2025

  July 18, 2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***********************************
  ***************************
  *************************
  
  RE: Consumer File No. 23596755
  
  ********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 14, 2025, regarding the consumer correspondence of ********* ******* Thank you for reaching out to us on his behalf to apprise us of his inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that *** ****** ****** and Mrs. ******* ****** purchased a deeded Bluegreen timeshare interest at ************ in ***********, **************, on July 31, 1996. *** and Mrs. ****** then upgraded to Vacation Club ownership, completing an equity trade to purchase Vacation Club Points on July 13, 2007. *** and Mrs. ******* timeshare interest confers ownership of ****** Biennial Vacation Club Points.
  
  Upon receipt of your correspondence advising of *** ******* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach *** ****** by telephone and email on July *******, leaving messages to notify him that we would like to speak with him to address his Better Business Bureau correspondence. Our Specialist then spoke with *** ****** on July 17, 2025, listening to his concerns, reviewing the guidelines of his and Mrs. ******* ownership, providing an update on the status of their account, and discussing all available options for their ownership. In addition to speaking with *** ****** directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau as well.
  
  *** ******* first concern is regarding his requests to cancel their ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for *** and Mrs. ******* review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where *** and Mrs. ****** signed to make their timeshare purchase. *** and Mrs. ****** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If *** and Mrs. ****** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. This rescission period is the only time the contract provides for Bluegreen to cancel a purchase upon request. Unfortunately, Bluegreen did not receive a request to cancel from *** and Mrs. ****** during the rescission period.
  
  Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Beneficiary Agreement Section 5:Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.
  
  *** ******* final concern is regarding stopping payment on their maintenance fees and Vacation Club Dues. Bluegreen would advise that, per our Assessment, Billing, and Collections Policy, accounts that are past due may be sent to outside collections or may eventually terminate due to nonpayment.However, Bluegreen would advise that there is not a specified timeframe in which this occurs. This termination occurs only after Bluegreen mails a series of letters to advise of the delinquency, offers an opportunity to bring the account current, and informs the owner of the pending termination from the Vacation Club. Therefore,*** and Mrs. ****** will receive updates by postal mail regarding the status of their account.
  
  *********************** Club and Owner Resolution team has reviewed *** and Mrs. ******* ownership closely. After doing so, Bluegreen finds that *** and Mrs. ****** remain responsible under the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen will not provide the cancellation requested by *** and Mrs. ******* Our records indicate that *** and Mrs. ******* mortgage loan associated with their timeshare contract signed on July 13, 2007, was paid in full on July 20, 2017.Should *** ****** have any further questions or concerns, he has the direct contact information of our Specialist.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  

  Customer Answer

  Date: 07/19/2025

   
  Complaint: 23596755
  
  I am rejecting this response because: They have indicated in writing and per conversation with their representatives that we could cancel by non payment of fees.  Now that is a problem and assigned to q collection company that they own to decide whether to allow us to cancel or not  Most recently I spoke with their condescending and passive/aggressive agent who was demeaning and indicated that I could pay them even more money to cancel.  I have paid this company always over the years and now all of a sudden we can't cancel.  The options pointed out in their response was never point out to us at signing of any agreement and if anything we were pressured to sign immediately to get the "best" price at that time.  I have neglected to get legal advice and tried to resolve this amicably but that time may have come to an end!
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 07/28/2025

  July 28, 2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***********************************
  ***************************
  *************************
  
  RE: Consumer File No. 23596755
  
  ******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 14, 2025, regarding the consumer correspondence of *** ****** ******* and his rebuttal correspondence received on July 19, 2025. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.
  
  Upon receipt of your correspondence advising of *** ******* rebuttal, our Club and Owner Resolution Specialist spoke with *** ****** on July 22, 2025, revisiting his concerns and reviewing the status of his and Mrs. ******* ownership account. *** ****** ultimately disconnected the call. In addition to speaking with *** ****** directly,Bluegreen wishes to respond to his rebuttal through the Better Business Bureau as well.
  
  *** ******* rebuttal correspondence expands on the same concerns stated in his original correspondence to the Better Business Bureau. Bluegreen reiterates the positions described in our earlier reply correspondence dated July 18, 2025, on all subjects therein. Bluegreen would also like to respond to the additional concerns in *** ******* rebuttal correspondence.
  
  *** ******* first new concern is with Bluegreens customer service, as he states that our agent was rude and unhelpful. Bluegreen strives to provide receptive, reliable, and timely communication and service for our owners. Bluegreen regrets if *** ****** did not receive our characteristic high-quality customer service and communication when speaking with one of our customer service agents. ********************** views concerns in these areas as opportunities for coaching and improvement, and we appreciate *** ****** for giving Bluegreen the additional opportunity to assist him via his Better Business Bureau correspondence.
  
  *** ******* second concern is with the requirement to pay upcoming maintenance fees in order to proceed with a relief option originally offered by one of our Specialists on December 20, 2023, and reviewed with him on December 28, 2023, and as recently as July 17, 2025. Bluegreen would certainly love to have *** and Mrs. ****** retain their ownership, pay the upcoming Maintenance Fees, and enjoy continued usage of their Club points. However, if they are interested in exiting the ownership, the parameters the Specialist offered are accurate and would provide a safe and expedient exit from the Vacation Club. Should *** ****** have any questions about the process or its requirements or wish to receive an updated quote, he has the contact information for our Specialist.
  
  *** ******* final concern is regarding pressure he states they felt to purchase during the sales presentation. Bluegreen would advise that *** and ********** were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, *** and ********** could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.
  
  Bluegreen desires to be responsive to *** ******* concerns and resolve this matter. However, Bluegreen remains firm that, outside of the options discussed with *** ******* we will not cancel and release *** and Mrs. ****** from further financial obligation. To review, our records indicate that ***and Mrs. ******* mortgage loan associated with their timeshare contract signed on July 13, 2007, was paid in full on July 20, 2017. Should ********* have any further questions or concerns, he has the direct contact information for our Specialist.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23596755
  
  I am rejecting this response because:
  What they dont say is they told me not to pay in order to cancel and that it was up to the collection company to cancel my membership. So which is it?

  They seem to have selective amnesia about what they want and what they told me. Obviously they want to continuously drain me until I die.

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: June 17, 2025 Amount: $199.00 I was told that *********, ** was an option and when I went to make my reservation it was not an option. Only the "***************" was an option. With no exact location and when I call the ************** you are on hold for approximately 20 minutes each time and it just keeps saying "please hold for the next available agent" and then it auto disconnects the call. When you call back it is the same message and disconnect. I am requesting a full refund of the $199.00 to my credit card. Thank you.

  Customer Answer

  Date: 07/10/2025

  After multiple attempts this morning, I was able to reach ***************** and the issue was resolved with a full refund. **** was the person who assisted me and I did receive a confirmation email with the refund. 

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bluegreen has never been used. ****************** are 100% disabled & I have Osteoporosis-Osteoarthritis which restricts my driving. We have never used or been able to drive or travel: so requested Opting out of Timeshare. We have sent documentation verifying all reasonable information about our being unable to travel, as well as speaking to Billing & the *************************** & received no response. We have no further information to supply and wish to have this Timeshare ******************

  Business Response

  Date: 07/17/2025

  July 17, 2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***********************************
  ***************************
  *************************
  
  RE: Consumer File No. 23563792
  
  ********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 7, 2025, regarding the consumer correspondence of ********* ****** Thank you for reaching out to us on her behalf to apprise us of her inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that *** ******* ***** and Mrs. ***** ***** purchased a Bluegreen Vacation Club timeshare interest on June 18, 2017. *** and Mrs. ****** timeshare interest confers ownership of ***** Biennial Vacation Club Points.
  
  Upon receipt of your correspondence advising of Mrs. ****** concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach Mrs. ***** by telephone on July 8, 2025. The telephone number on file was disconnected, so our Specialist followed up by email on that same date to notify Mrs. ***** that we would like to speak with her to address her Better Business Bureau correspondence. Our Specialist again reached out to Mrs. ***** by telephone and email on July ******, leaving a voicemail message that we are trying to reach her and providing direct contact information. Mrs. ***** replied by email on that same date,advising she would be unable to speak until July 14, 2025, due to the death of a family member. Bluegreen sincerely regrets to hear of Mrs. ****** loss, and we send her our deepest condolences. Our Specialist made an additional attempt to reach Mrs. ***** by telephone and email on July 17, 2025, leaving an additional voicemail at that time. Although we have been unable to speak with ********* directly, Bluegreen wishes to respond to her concerns through the Better Business Bureau.
  
  ********** first concern is that they are unable to use their ownership due to changes in their health and their daughters health that have affected their ability to travel. Bluegreen empathizes with the unfortunate circumstances of the ****** health issues that have come about since their timeshare purchase with Bluegreen. We understand that the ****** are unable to travel in their current health condition. Generally, illness and health concerns are not a sufficient basis for cancellation of a Bluegreen contract,as Bluegreen is of the opinion that the owners other family members, friends,and personal contacts remain able to utilize the ownership even as the primary owners travel is affected. Still, Bluegreen appreciates Mrs. ***** for sharing the health challenges affecting them and sends wishes for their good health and recovery.
  
  Mrs. ****** second concern is regarding their request to opt out of their ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for *** and Mrs. ****** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where *** and Mrs. ***** signed to make their timeshare purchase. *** and Mrs. ***** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting;therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If *** and Mrs. ***** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with Mrs. ***** and explain that this is the only time the contract provides for Bluegreen to cancel a purchase upon request.Unfortunately, Bluegreen did not receive a request to cancel from *** and ********* during the rescission period.
  
  Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.
  
  Mrs. ****** final concern is with the communication and response she and *** ***** received from Bluegreen as they attempted to cancel their timeshare purchase. Bluegreen strives to provide receptive,reliable, and timely communication to our owners. Bluegreens policy is to return owners calls and emails promptly and follow through on owners issues until a satisfactory resolution is reached. Our records indicate that we received a letter from *** and Mrs. ***** on April 17, 2024. So that we could assist, one of our Specialists reached out, speaking with Mrs. ***** on April 19, 2024. During that conversation, our Specialist reviewed all available options for the ****** account. ********************** next received a letter from *** and Mrs. ***** on December 2, 2024. Once again, one of our Specialists attempted to reach the ******, leaving messages by voicemail and email on December 3, 2024,and December 6, 2024. However, their case was closed due to no response.Bluegreen regrets that we were not able to connect with *** and Mrs. ***** in December, but we are pleased to have this additional opportunity to assist them via their Better Business Bureau correspondence.
  
  Bluegreens Club and Owner Resolution team has reviewed *** and Mrs. ****** ownership closely. After doing so, Bluegreen finds that *** and Mrs. ***** remain responsible under the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen will not provide the cancellation requested by *** and Mrs. ****** Our records indicate that the mortgage loan associated with *** and Mrs. ****** timeshare contract signed on June 18, 2017, was paid in full as of October 30, 2024. Should Mrs. ***** have any further questions or concerns, she has the direct contact information of our Specialist.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We would like to file this complaint concerning our timeshare ownership with Bluegreen Vacations. We have had ongoing issues and despite our previous attempt to resolve this matter, we have received no communication or resolution.We previously reached out to Bluegreen Vacations and received a response from ******** ********. Following her initial response, we made multiple attempts to contact her to discuss the matter further and provide the necessary details. Unfortunately, our efforts were pointless as we were never able to get through or receive any follow-up communication from her or the company.This lack of responsiveness and accountability from Bluegreen Vacations is unacceptable. Our intention is to bring this to your attention to seek your assistance in compelling Bluegreen Vacations to address this matter promptly.We request Bluegreen Vacations contact us directly as soon as possible to discuss and resolve our timeshare cancellation request. We hope your intervention can expedite this process and help to hold Bluegreen Vacations accountable for their lack of communication and action.Thank you for your assistance.

  Business Response

  Date: 07/14/2025

  July 14, 2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***********************************
  ***************************
  *************************
  
  RE: Consumer File No. 23561795
  
  ********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 6, 2025, regarding the consumer correspondence of Mrs. ********* ****** Thank you for reaching out to us on her behalf to apprise us of her inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that *** ***** *****, Mrs. ********* ***** and ******** ***** purchased a Bluegreen Vacation Club timeshare interest on July ******** *** and Mrs. ***** then purchased additional Points on February 4, ******** and Mrs. ***** and *** ***** then together purchased additional Points on September 11, 2012. The ******* timeshare interests confer ownership of ****** Annual Vacation Club Points and Premier Bronze ownership.
  
  Upon receipt of your correspondence advising of Mrs. ****** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our Club and Owner Resolution Specialists reached out to *** and Mrs. ***** by telephone and email on July 8 and July 10, 2025, resulting in leaving messages that we wish to speak with her regarding her Better Business Bureau correspondence and providing direct contact information. Our Specialist received a voice message from Mrs. ***** advising when she would be available to speak. Per Mrs. ****** requested our Specialist scheduled the appointment for a date which is set for after our response is due to the Better Business Bureau. Although we have yet to speak with Mrs. ***** directly,Bluegreen wishes to respond to her concerns through the Better Business Bureau.
  
  Mrs. ****** first concern is with Bluegreens communication and responsiveness in resolving the issue she has experienced. Bluegreen strives to provide rapid and reliable communication for our owners. Bluegreens policy is to return owners communications promptly and follow through on owners issues until a satisfactory resolution is reached.Bluegreen received *** and Mrs. ****** letter on May 9, 2025. In response to the letter, our Club and Owner Resolution team contacted *** and Mrs. ***** by telephone and email on May 15, and May 20, 2025. Bluegreen received Mrs. ****** emails; however, we were unfortunately unable to discuss the ******* ownership then. At Bluegreen, we pride ourselves on our professionalism, communication,and support of owners. Once again, Bluegreen is pleased to respond to Mrs. ***** through the Better Business Bureau. We hope Mrs. ***** will respond to our contact attempts and speak with our Specialist by telephone so that Bluegreen can address her concerns.
  
  Mrs. ****** additional concern is regarding her request to cancel their ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for the ******* review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where the ****** signed to make their timeshare purchase. The ****** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If the ****** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel,if desired. Our Specialist would be happy to discuss this rescission period with the ****** and explain that this is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from the ****** during the rescission period.
  
  Bluegreens Club and Owner Resolution team has reviewed the ******* ownership closely. After doing so, Bluegreen finds that the ****** remain responsible under the terms of the purchase agreements they executed for their timeshare purchases. Bluegreen will not provide the cancellation requested by Mrs. ****** Our records indicate that the contracts purchased on July 24, 2009, February 4, 2010, and September 11, 2012, have been paid in full. Should Mrs. ***** have any further questions or concerns, she has the direct contact information of our Specialist.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  
  
  

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To: The Better Business Bureau,Our names are ***** and ******* *****. We are contacting your office to ask for your help in cancelling our timeshare with Bluegreen Vacations. (Member# *****)For several months, we have been attempting to reach a representative named *****, who initially contacted us after we requested to cancel our timeshare. Despite numerous calls and messages, our attempts have been consistently ignored. This lack of responsiveness is indicative of the timeshare's general operating procedure and its apparent disinterest in addressing our concerns.We have good reasons for seeking the cancellation of our timeshare contract. In addition to the constantly rising costs of maintenance fees, our ability to utilize the timeshare has been severely impacted by significant health issues. My husband has a heart condition, and our son underwent heart surgery in February. Furthermore, my own health is deteriorating due to bursitis and fibromyalgia. These health factors make it impossible for us to use the timeshare or travel at all for that matter.We also experienced undue pressure during the initial sales meeting, which was advertised as a two-hour presentation but extended to approximately six hours. The sales representative, ****, pressured us unduly. We felt we couldnt get a word in edgewise. They wore us down until we felt purchasing was the best option. We are so disheartened by this experience. We wish we could go back and do it all differently, but we cant. We are now seeking your help. We hope bringing this to light will not only help us but bring light to a real problem with this company. We are asking them for a cancellation and a refund of fees. We request your intervention to help us resolve the situation.Sincerely,***** and ******* *****

  Business Response

  Date: 07/14/2025

  July 14, 2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***********************************
  ***************************
  *************************
  
  RE: Consumer File No. 23559798
  
  ********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 5, 2025, regarding the consumer correspondence of ******** ***** and **** ******* ****** Thank you for reaching out to us on their behalf to apprise us of their inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that *** ***** ***** and **** ******* ***** purchased a Bluegreen Vacation Club timeshare interest on June 24, 2023. ***and **** ****** timeshare interest confers ownership of ***** Annual Vacation Club Points.
  
  Upon receipt of your correspondence advising of *** and **** ****** concerns,and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach *** and **** ***** by telephone and email on July 8, 2025, leaving messages to notify them that we would like to speak with them to address their Better Business Bureau correspondence. Our Specialist then spoke with **** ***** on July 9, 2025, listening to her concerns, reviewing the guidelines of her and *** ****** ownership, and discussing options for their account. In addition to speaking with **** ***** directly, Bluegreen wishes to respond to *** and **** ****** concerns through the Better Business Bureau as well.
  
  *** and **** ****** first concern is with the communication and response they received from Bluegreen as they attempted to cancel their timeshare purchase. Bluegreen strives to provide receptive, reliable, and timely communication to our owners. Bluegreens policy is to return owners calls and emails promptly and follow through on owners issues until a satisfactory resolution is reached. Our records indicate that we received a letter from **** ***** on April 9, 2025. So that we could assist, one of our Club and Owner Resolution Specialists attempted to reach **** ***** by email on April 10, 2025, by telephone and email on April 14, 2025, and by telephone on April 16, 2025, leaving messages to notify ********* that we were trying to reach her regarding her letter. **** ***** replied by email on May 14, 2025, requesting a callback. Accordingly, our Specialist made an additional attempt to reach **** ***** by telephone on May 16, 2025.The telephone number provide in **** ****** email was listed as an invalid number, but our Specialist left an additional voicemail message at the secondary phone number listed on the account. ********************** regrets that we were not able to connect with **** ***** at that time, but we are pleased to have this additional opportunity to assist *** and **** ***** via their Better Business Bureau correspondence.
  
  *** and **** ****** second concern is regarding maintenance fee increases. The Terms and Conditions of the Owner Beneficiary Agreement in Section 4: Common Assessment Fees and Club Dues set forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation Club Point. Section 4 further provides that Bluegreen has the right to increase or decrease fees from time to time. Bluegreen would remind *** and **** ***** that maintenance fees for the timeshare ownership can increase or decrease just as expenses for a car or home can fluctuate during the time of ownership. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees,including installment plans of three months, longer payment plans, and prepayments before the maintenance fee bill is due. These payment arrangements would be available to *** and **** ***** if they wish to discuss with our Specialist or our customer service team.
  
  *** and **** ****** third concern is that they are unable to use their ownership due to changes in their health and their sons health that have affected their ability to travel. Bluegreen empathizes with the unfortunate circumstances of the Deemses health issues that have come about since their timeshare purchase with Bluegreen. We understand that *** and **** ***** and their son are unable to travel in their current health condition. Generally,illness and health concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership even as the primary owners travel is affected. Still, Bluegreen appreciates *** and **** ***** for sharing the health challenges affecting them and their son and sends wishes for their good health and recovery.
  
  *** and **** ****** next concern is about the pressure they felt to purchase and the length of the sales presentation they attended. Bluegreen would advise that *** and **** ***** were under no obligation to purchase. If they were uncomfortable with the product, service,or financing terms at the time of purchase, *** and **** ***** could have departed the sales site without signing any documentation or completing a purchase. *** and **** ***** also state the presentation went longer than the two hours expected. Our sales presentations impart a great deal of information to prospective owners. Due to the volume of information shared during the sales presentation, the time can be lengthy. Moreover, the sales presentation time estimate covers the time for the initial presentation. This estimate does not include the additional time spent to answer a prospective owners follow-up questions, tour the property, find the Points ownership best suited to a prospective owner, or complete the purchase paperwork.
  
  *** and **** ****** final concern is regarding their request to cancel their ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for *** and **** ****** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where *** and **** ***** signed to make their timeshare purchase. *** and **** ***** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If *** and **** ***** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. This rescission period is the only time the contract provides for Bluegreen to cancel a purchase upon request or provide a refund. Unfortunately, Bluegreen did not receive a request to cancel from *** and **** ***** during the rescission period.
  
  Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 10b provides that Bluegreen does not offer a formal buyback program and that there are limited secondary market resale opportunities for timeshares. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5:Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.
  
  Bluegreens Club and Owner Resolution team has reviewed *** and **** ****** ownership closely. After doing so, Bluegreen finds that *** and **** ***** remain responsible under the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested by *** and **** ****** Should *** and **** ***** have any further questions or concerns, they have the direct contact information of our Specialist.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  

• Initial Complaint

  Date:07/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im really disappointed in my experience with Bluegreen over the years. every time I had to go to an owner meeting I would get very anxious because they just would not take no for an answer and constantly pushed you to upgrade. They wear you down until you say yes. Its to the point I cant even enjoy the trip from the pressure with them constantly calling my room and the front desk pushing me to go to a meeting. at the Fountains in ******* I attended a owner review to last 1 hour to get the promised gift card. I informed the *** i could only stay the hour because my best friend was in the hospital in ******* that is why I was staying there and at an hour I got up to leave. He told me no card would be given and I left in tears with him staring at me in disbelief. Now I am 75 and on a limited income with so many other bills it is impossible to keep up with this and I can no longer afford to pay my loans and main fees being retired. I asked them to cancel it since I cant afford it (the last maintenance fee bill was $11,000 for the year) and I cant get in touch with them. I had no choice but to default on the payments

  Business Response

  Date: 07/14/2025

  July 14, 2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***********************************
  ***************************
  *************************
  
  RE: Consumer File No. 23557860
  
  Dear Ms. ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 4, 2025, regarding the consumer correspondence of Ms. **** *****. Thank you for reaching out to us on her behalf to apprise us of her inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that Ms. **** ***** first purchased a Bluegreen Vacation Club timeshare interest on November 13, 2004. Ms. ***** subsequently increased her ownership interest by completing equity trades on October 7, 2005; October 29, 2006; October 27, 2007; October 4, 2008; June 27, 2010; October 5, 2010; March 24, 2013; August 10, 2015; and May 23, 2023. Ms. ***** also purchased a one-year Owner Sampler package of additional Points on October 4, 2011. Ms. ***** also purchased additional Points without using equity from prior purchases on July 30, 2012; August ******; December 14, 2014; February 19, 2021; and September 16, 2023. Together with Ms. ******* ******, she also purchased additional Points on December ******** Ms. ***** and Ms. ******* active timeshare interests confer ownership of ******* Annual Vacation Club Points and Premier Diamond membership.
  
  Upon receipt of your correspondence advising of Ms. ****** concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach Ms. ***** by telephone and email on July 8, 2025, leaving messages to notify her that we would like to speak with her to address her Better Business Bureau correspondence. Our Specialist again reached out to Ms. ***** by telephone and email on July 10 and 14, 2025, again leaving messages that we are trying to reach her and providing direct contact information. Although we have been unable to speak with ******** directly, Bluegreen wishes to respond to her concerns through the Better Business Bureau.
  
  ********* first concern is regarding attending owner update presentations. Ms. ***** states she felt pressure to attend owner update presentations when traveling to Bluegreen resorts and during the presentations, felt pressure to purchase additional Points. Bluegreen would remind ******** and Ms. ****** that as deeded owners with Bluegreen, they are not under any obligation to attend owner update presentations when they vacation with Bluegreen using their ownership if they do not wish to participate. However, Ms. ***** and Ms. ****** are always welcome to attend a presentation should they wish to learn more about their ownership, hear Bluegreens current sales offers, or obtain the gifts given for attending a presentation. Our owner update presentations are designed to answer questions, provide information, and present offers for enhancing Vacation Club ownership. Owner update presentations impart a great deal of information about how to use the ownership, including information about how Vacation Club usage may be enhanced by purchasing additional Vacation Club Points. Ms. ***** and Ms. ****** did not need to consider information presented about purchasing additional Points if they were not interested in expanding their ownership. However, Ms. ****** purchase history reveals she was interested in upgrading.  
  
  ********* second concern is regarding affording their timeshare ownership. Bluegreen would advise Ms. ***** and Ms. ****** that the financing terms for their timeshare contracts were disclosed at the time of purchase. The second page of Ms. ***** and Ms. ******* Owner Beneficiary Agreements advises the purchase price and financing terms for each contract. In addition, the Purchase Proposal includes a breakdown of annual maintenance fees and Vacation Club Dues, as well as loan financing terms. If they were uncomfortable with the financing terms, Ms. ***** and Ms. ****** could have departed the sales presentation without signing any documentation or completing a purchase.
  
  Maintenance fees are also discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and Club Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation *********** Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and Club Dues are owner obligations calculated based on the number of Vacation Club Points owned. Ms. ***** and Ms. ****** initialed next to Section 8, indicating their understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.
  
  Ms. ****** third concern is regarding her request to cancel the ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for Ms. ***** and Ms. ******* review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where Ms. ***** and Ms. ****** signed to make their timeshare ************ Budde and Ms. ****** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If Ms. ***** and Ms. ****** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with Ms. ***** and explain that this is the only time the contract provides for Bluegreen to cancel a purchase upon request or provide a refund. Unfortunately, Bluegreen did not receive a request to cancel from Ms. ***** and Ms. ****** during the rescission period.
  
  Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. The Owner Confirmation Interview provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, Owner Beneficiary Agreement Section 5:Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests,Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.
  
  Ms. ****** final concern is with the communication and response she received from Bluegreen as she attempted to cancel her and Ms. ******* timeshare purchases. Bluegreen strives to provide receptive,reliable, and timely communication to our owners. Bluegreens policy is to return owners calls and emails promptly and follow through on owners issues until a satisfactory resolution is reached. Our records show that we first received a letter from Ms. ***** regarding her concerns on May 6, 2024. So that we could assist, one of our Club and Owner Resolution Specialists reached out to ********, ultimately speaking with her on May 13, 2024, discussing all available options for her account at that time. While Bluegreen was unable to reach ******** in response to a second letter received on November 12, 2024, despite contact attempts on November 13 and 14, 2024, and December 2 and 9, 2024, one of our Specialists again spoke with Ms. ***** on February 24, 2025, in response to a letter received on January 30, 2025. During that conversation, our Specialist again reviewed all options for Ms. ***** and Ms. ******* account. Most recently, Bluegreen received mail correspondence from Ms. ***** on April 1******* Once again, one of our Specialists reached out on April 15 and 24, 2025,leaving messages by telephone and email. Although we were unable to reach ******** in April 2025, Bluegreen is pleased to have this additional opportunity to assist Ms. ***** via her Better Business Bureau correspondence.
  
  Bluegreens Club and Owner Resolution team has reviewed Ms. ***** and Ms. ******* ownership closely. After doing so,Bluegreen finds that Ms. ***** and Ms. ****** remain responsible under the terms of the purchase agreements and promissory notes they executed for their timeshare purchases. Bluegreen will not provide the cancellation and refund requested by Ms. ***** and Ms. ******* Currently, Ms. ****** mortgage loans associated with her timeshare purchases completed on May 23, 2023, and September 16, 2023,are 53 days past due and 28 days past due, respectively. Bluegreens ******************* has called, emailed, and sent letters to Ms. ***** to advise her of the delinquencies and provide an opportunity to bring her loans current. Should Ms. ***** elect not to continue mortgage payments, her loans may be charged off due to nonpayment of mortgage. Our records indicate that the mortgage loan associated with Ms. ***** and Ms. ******* timeshare contract signed on December 20, 2013, was paid in full as of December 20, 2023. All other purchase contracts associated with Ms. ***** and Ms. ******* ownership have since been equity traded in the upgrade process and are therefore no longer active. Should Ms. ***** have any further questions or concerns, she has the direct contact information of our Specialist.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation