We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Travel Club

Bluegreen Vacations Unlimited, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Club.

Complaints

This profile includes complaints for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bluegreen Vacations Unlimited, Inc. has 58 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1,896 total complaints in the last 3 years.
    • 838 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/19/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had signed up for a promotional vacation through my local bass pro were I would get an $100 gift card for going to the presentation. I called to make my reservations because I needed to change my destination. During the call the representative was very personable and made it a great experience she stated that they had they had a promotion going that if I stayed at the hotel during a certain timeframe that I would get an additional $100 gift card. When I finally went on the vacation Easter weekend and attended the presentation, I was shorted a $100 when I told the receptionist she told me she couldnt do anything and that I needed to get in contact with the person I spoke to and get it figured out. I reached out through email and never heard anything back. I randomly receive a ***** package on 7/14 with a $100 gift card. Or so I thought. I went to use said card it has $0 balance! I would really like someone to reach to get some sort confirmation that this will be taken care of. *I checked the transactions on the card and it only showed my declined transactions with zero dollar balance.

      Business Response

      Date: 07/28/2025

      July 28, 2025

      ***** ********
      BBB Services Specialist
      Better Business Bureau Serving ***********************************
      ***************************
      *************************

      RE: Consumer File No. 23626046

      ********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 20, 2025, regarding the consumer correspondence of Ms.******* ********* Thank you for reaching out to us on her behalf to apprise us of her inquiry.

      Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network, so our owners and guests can focus on enjoyable and memorable vacations.

      Bluegreens records indicate that Ms. ******* ******** purchased a 4-day, 3-night vacation package at a Bass Pro Shops location on May 5, 2024. The cost of the package was $249, and Ms. ******** had a 12-month period from the purchase date in which to use her vacation package. *********** traveled to our ******************************************* in ******, *******, on April 18, 2025. The package did require attendance at a sales presentation during the stay.

      Upon receiving the Better Business Bureaus correspondence advising of Ms. ********* concern, one of our Customer Experience Specialists reached out to Ms. ******** by email on July 25, 2025, providing an update on the status of her gift card. In addition to communicating with *********** directly, Bluegreen wishes to respond to her concern through the Better Business Bureau as well.

      Ms. ********* concern is regarding the gift card she received by mail on July 14, 2025, having a $0 balance, and Bluegreen sincerely regrets any frustration caused by this error. In her email dated July 25, 2025, our Specialist advised of the error with loading the card and requested that Ms. ******** verify the admin number on the card. Ms. ******** replied with the necessary information, so our Specialist was able to load the balance of $100 onto the card. Our Specialist advised this in a follow-up email dated July 25, 2025.

      Bluegreens Customer Experience team has reviewed Ms. ********* package purchase experience closely. Bluegreen is pleased that we were able to assist Ms. ******** with loading the balance on her gift card. Should Ms. ******** have any further questions or concerns, she has the direct contact information of our Specialist, who will be pleased to provide further assistance.

      Sincerely,

      ****** *******
      Manager, Club and Owner Resolution
      Bluegreen Vacations Corporation

      Customer Answer

      Date: 07/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:07/17/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled the timeshare the next day after signing the contract. They mishandled my cancelation letter but after several phone calls they finally accepted it since the individuals I gave it to admitted that they received it. They refunded one charge and the loan but they have not refunded two other charges. They have told me on the phone that it will be done soon but they still have not done this. They are in violation of the contract and the laws of ******** but don't seem to care.

      Business Response

      Date: 07/28/2025

      July 28, 2025

      ***** ********
      BBB Services Specialist
      Better Business Bureau Serving ***************** and the Caribbean
      ***************************
      *************************

      RE: Consumer File No. 23616912

      ******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 18, 2025, regarding the consumer correspondence of Mr. ***** ********* Thank you for reaching out to us on his behalf to apprise us of his inquiry.

      Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

      Bluegreens records indicate that Mr. ***** ******** purchased a Bluegreen Vacation Club timeshare interest on April 27, 2025. Mr. ******** timeshare interest conferred ownership of ***** Biennial Vacation Club Points.

      Upon receipt of your correspondence advising of Mr. ********* concerns and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, Bluegreens Club and Owner Resolution Specialist reached out to him by telephone and email on July 18, 2025,resulting in leaving messages advising that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist spoke with Mr. ******** on July 22, 2025, listening to his concerns about the handling of his refund for rescission cancellation and advising will reach out to Sales for an update. In addition to speaking with Mr. ******** directly, Bluegreen wishes to respond to Mr. ******** through the Better Business Bureau as well.

      Mr. ********* primary concern is regarding the delay in receiving the refund for the cancellation of his contract purchased on April 27, 2025. Bluegreen desires to be responsive and resolve this matter for Mr. ********* According to our records, Bluegreen finds that Mr. ******** cancelled his contract within rescission. Bluegreen endeavors to process contract cancellations as efficiently as possible and we apologize for the delay Mr. ******** has encountered regarding receiving his refund. We are pleased that our Specialist and our sales team from the ************* ******** sales site were able to speak with Mr. ********* confirming that Bluegreen is cancelling and refunding his ownership. As Bluegreen works through this process, Mr. ******** will be updated regularly until the process is complete. Should Mr. ******** have any further questions or concerns, he has the contact information for our Specialist.

      Sincerely,

      ****** *******

      Manager, Club and Owner Resolution
      Bluegreen Vacations Corporation

      Customer Answer

      Date: 07/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We signed a contract on 5-3-2025. We send a notice to rescind the contract within the guidelines stated on the contract. The contract has been rescinded. The company is refusing to issue a refund for the deposit made. I have made several phone calls with no resolution. I have been told it normally takes 3-20 days from the day they received my letter. They received the letter on 7/9/2025. Given two holidays in this time period the 20th day would be 7/9/2025. As of today 7/14/2025 there is still no refund and no one can tell us why.

      Business Response

      Date: 07/22/2025

      July 22, 2025

      ***** ********
      BBB Services Specialist
      Better Business Bureau Serving ***********************************
      *************************************************************************************************************

      RE: Consumer File No. 23598899

      ********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 14, 2025, regarding the consumer correspondence of Mrs.*** ****** (name shows on contract documents as ****** ******). Thank you for reaching out to us on her behalf to apprise us of her inquiry.

      Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

      Bluegreens records indicate that *** ****** ****** and Mrs. ****** ****** originally purchased a Bluegreen Vacation Club timeshare interest on May 5, 2024. *** and Mrs. ****** subsequently upgraded their ownership interest by purchasing additional Points on June 29, 2024, and May 31, 2025, and by completing equity trades on August 24, 2024, and November 17, 2024. As Mrs. ****** references in her correspondence, our records indicate that the ******* canceled their purchase dated May 31, 2025, within the statutory rescission period for the contract. *** and Mrs. ******* timeshare interest confers ownership of ****** Annual Vacation Club Points and Premier Silver membership.

      Upon receipt of your correspondence advising of Mrs. ******* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our Club and Owner Resolution Specialists spoke with Mrs. ****** by telephone on July 15, 2025, listening to her concerns and providing an update on the status of the ******* refund. In addition to speaking with Mrs. ****** directly, Bluegreen wishes to respond to her concern through the Better Business Bureau as well.

      Mrs. ******* concern is regarding a delay in receiving the refund for her and *** ******* canceled purchase contract. Our records indicate that the ***************** notice was received on June 9, 2025. Bluegreen would advise that credit card refunds are typically processed within 20 business days of the date the cancellation notice is received. Therefore, the ******* refund should have begun processing by July 9, 2025, as Mrs. ****** references, and Bluegreen sincerely regrets any frustration caused by the delay.

      Bluegreens Club and Owner Resolution team has reviewed *** and Mrs. ******* recent purchase contract closely. Our records indicate that their refund processed on July 15, 2025. Our Specialist provided this information for ********** during their conversation on that date, and Mrs. ****** verified the pending transaction was reflected in her bank account. Should Mrs. ****** have any further questions or concerns, she has the direct contact information of our Specialist, who will be pleased to assist her.

      Sincerely,

      ****** *******
      Manager, Club and Owner Resolution
      Bluegreen Vacations Corporation

      Customer Answer

      Date: 07/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** ******

    • Initial Complaint

      Date:07/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/13/25 we paid for maintenance fee to the amount of ******. have not heard from the company since then even though we wrote and asked for a cancellation on account of being led to believe some of the information by decietville personell.

      Business Response

      Date: 07/22/2025

      July 22, 2025

      ***** ********
      BBB Services Specialist
      Better Business Bureau Serving ***********************************
      ***************************
      *************************

      RE: Consumer File No. 23598039

      Dear Ms. ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 14, 2025, regarding the consumer correspondence of Mr.******* ****** Thank you for reaching out to us on his behalf to apprise us of his inquiry.

      Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

      Bluegreens records indicate that Mr. ******* ***** and Ms. ***** ****** purchased a Bluegreen Vacation Club timeshare interest on September 28, 2024. Mr. ***** and Ms. ******* timeshare interest confers ownership of ****** Biennial Vacation Club Points.

      Upon receipt of your correspondence advising of Mr. ****** concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach Mr. ***** by telephone and email on July 15, 2025, leaving messages to notify him that we would like to speak with him to address his Better Business Bureau correspondence. Our Specialist again reached out to Mr. ***** by telephone and email on July ******** and by telephone on July 21, 2025, again leaving messages that we are trying to reach him and providing direct contact information. Although we have been unable to speak with Mr. ***** directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau.

      Mr. ****** first concern is with the communication and response he and Ms. ****** received from Bluegreen as they attempted to cancel their timeshare purchase. Bluegreen strives to provide receptive,reliable, and timely communication to our owners. Bluegreens policy is to return owners calls and emails promptly and follow through on owners issues until a satisfactory resolution is reached. However, our records do not show that any correspondence has been received from Mr. ***** and Ms. ****** by email, postal mail, or live chat. Bluegreen sincerely regrets if contact attempts from them have not been properly received, but we are pleased to have this opportunity to assist Mr. ***** via his Better Business Bureau correspondence.

      Mr. ****** second concern is regarding their desire to cancel their ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. ***** and Ms.******* review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where Mr. ***** and Ms. ****** signed to make their timeshare purchase. Mr. ***** and Ms. ****** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If Mr. ***** and Ms. ****** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel,if desired. Our Specialist would be happy to discuss this rescission period with Mr. ***** and explain that this is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from Mr. ***** and Ms. ****** during the rescission period.

      Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 10b provides that Bluegreen does not offer a formal buyback program and that there are limited secondary market resale opportunities for timeshares. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

      Mr. ****** final concern is regarding representations he states were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 11 states that salespersons are not authorized to make oral representations,promises, or offers that modify the contract documents. Section 11 provided a space for Mr. ***** and Ms. ****** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. ***** and Ms. ****** completed this field by writing None,indicating no outside promises or commitments were made by Bluegreen.Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that Mr. ***** and Ms. ******* as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

      Bluegreens Club and Owner Resolution team has reviewed Mr. ***** and Ms. ******* ownership closely. After doing so,Bluegreen finds that Mr. ***** and Ms. ****** remain responsible under the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested by Mr. ***** and Ms. ******* Should Mr. ***** have any further questions or concerns, he has the direct contact information of our Specialist.

      Sincerely,

      ****** *******
      Manager, Club and Owner Resolution
      Bluegreen Vacations Corporation

    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 24, 2025 I purchased a vacation package from sales **** from Bluegreen Vactions at Bass Pro, for the amount of $199. I called on July 14, to get a refund and was provided with a copy of the policy, that does not include the state of ********, where I purchased the package, and where I live. I never received any signed copy or document of me agreeing to any cancellation terms. They are refusing any type of refund, after I was told multiple times and reassured I could cancel any time.

      Business Response

      Date: 07/23/2025

      July 23,2025

      ***** ********
      BBB Services Specialist
      Better Business Bureau Serving ***********************************
      ***************************
      *************************

      RE: Consumer File No. 23597677

      Dear Ms. ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 14, 2025, regarding the consumer correspondence of ********* ****** Thank you for reaching out to us on his behalf to apprise us of his inquiry.

      Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

      Bluegreens records indicate ********* ***** purchased a four-day, three-night participating partner hotel stay vacation package for $199 on March 22, 2025,with a 12-month use period.

      Upon receipt of your correspondence advising of Mr. ****** concerns and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, Bluegreens Customer Experience Specialist reached out to him by telephone on July 21, 2025, resulting in leaving a voice message advising that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist also sent an email on that same date providing a detailed explanation as to why we are not providing a refund for his vacation package purchase. Our Specialist also advised as a gesture of goodwill we are able to provide an extension of his vacation package or a Mastercard gift card for $100 toward his future Bluegreen Vacations experience. In addition to communicating with Mr. ***** via email, Bluegreen wishes to respond to Mr. ***** through the Better Business Bureau as well.

      Mr. ****** primary concern is that he requested to cancel his vacation package purchase to receive a refund outside of the 30-day cancellation and refund period. Mr. ***** further states he never received any signed copy or document showing he agreed to cancellation terms.Bluegreen would advise that Mr. ***** was advised in writing on the purchase receipt of the 30-day cancellation period for his vacation package purchase along with the Details of Participation. In addition, Bluegreen sends an email confirmation with the purchase receipt at the time of purchase. On July *******, Mr. ***** called to cancel his vacation package. Mr. ***** was advised that he was outside of the 30-day cancellation period to receive a refund. Mr. ***** was provided the option to transfer the package or pay to extend the package.

      Bluegreen wishes to be responsive to Mr. ****** concern. However, in reviewing all correspondence and communication regarding Mr. ****** purchase, Bluegreen finds that ******** was informed of all information regarding his vacation package purchase. Therefore, since he is outside of the 30-day cancellation period, Bluegreen will not provide a refund for Mr. ****** promotional vacation package purchase.Should Mr. ***** have further questions or wish to accept our Specialists offer, we invite him to contact our Customer Experience Specialist at the direct contact information provided.

      Sincerely,

      ****** *******
      Manager, Club and Owner Resolution
      Bluegreen Vacations Corporation

      Customer Answer

      Date: 07/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:07/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting in December 2023 and continuing in 2024 with conversations and emails with companies representatives I indicated that I wanted to cancel my membership. The correspondence back from the company indicated that they only could do that if I didn't pay my dues and after 120 days. I confirmed this and they not only didn't cancel my membership they referred my account to a collection agency. This while in the past not being able to get the product that I had signed up for!

      Business Response

      Date: 07/18/2025

      July 18, 2025

      ***** ********
      BBB Services Specialist
      Better Business Bureau Serving ***********************************
      ***************************
      *************************

      RE: Consumer File No. 23596755

      ********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 14, 2025, regarding the consumer correspondence of ********* ******* Thank you for reaching out to us on his behalf to apprise us of his inquiry.

      Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

      Bluegreens records indicate that *** ****** ****** and Mrs. ******* ****** purchased a deeded Bluegreen timeshare interest at ************ in ***********, **************, on July 31, 1996. *** and Mrs. ****** then upgraded to Vacation Club ownership, completing an equity trade to purchase Vacation Club Points on July 13, 2007. *** and Mrs. ******* timeshare interest confers ownership of ****** Biennial Vacation Club Points.

      Upon receipt of your correspondence advising of *** ******* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach *** ****** by telephone and email on July *******, leaving messages to notify him that we would like to speak with him to address his Better Business Bureau correspondence. Our Specialist then spoke with *** ****** on July 17, 2025, listening to his concerns, reviewing the guidelines of his and Mrs. ******* ownership, providing an update on the status of their account, and discussing all available options for their ownership. In addition to speaking with *** ****** directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau as well.

      *** ******* first concern is regarding his requests to cancel their ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for *** and Mrs. ******* review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where *** and Mrs. ****** signed to make their timeshare purchase. *** and Mrs. ****** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If *** and Mrs. ****** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. This rescission period is the only time the contract provides for Bluegreen to cancel a purchase upon request. Unfortunately, Bluegreen did not receive a request to cancel from *** and Mrs. ****** during the rescission period.

      Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Beneficiary Agreement Section 5:Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

      *** ******* final concern is regarding stopping payment on their maintenance fees and Vacation Club Dues. Bluegreen would advise that, per our Assessment, Billing, and Collections Policy, accounts that are past due may be sent to outside collections or may eventually terminate due to nonpayment.However, Bluegreen would advise that there is not a specified timeframe in which this occurs. This termination occurs only after Bluegreen mails a series of letters to advise of the delinquency, offers an opportunity to bring the account current, and informs the owner of the pending termination from the Vacation Club. Therefore,*** and Mrs. ****** will receive updates by postal mail regarding the status of their account.

      *********************** Club and Owner Resolution team has reviewed *** and Mrs. ******* ownership closely. After doing so, Bluegreen finds that *** and Mrs. ****** remain responsible under the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen will not provide the cancellation requested by *** and Mrs. ******* Our records indicate that *** and Mrs. ******* mortgage loan associated with their timeshare contract signed on July 13, 2007, was paid in full on July 20, 2017.Should *** ****** have any further questions or concerns, he has the direct contact information of our Specialist.

      Sincerely,

      ****** *******
      Manager, Club and Owner Resolution
      Bluegreen Vacations Corporation

      Customer Answer

      Date: 07/19/2025

       
      Complaint: 23596755

      I am rejecting this response because: They have indicated in writing and per conversation with their representatives that we could cancel by non payment of fees.  Now that is a problem and assigned to q collection company that they own to decide whether to allow us to cancel or not  Most recently I spoke with their condescending and passive/aggressive agent who was demeaning and indicated that I could pay them even more money to cancel.  I have paid this company always over the years and now all of a sudden we can't cancel.  The options pointed out in their response was never point out to us at signing of any agreement and if anything we were pressured to sign immediately to get the "best" price at that time.  I have neglected to get legal advice and tried to resolve this amicably but that time may have come to an end!

      Sincerely,

      ****** ******

      Business Response

      Date: 07/28/2025

      July 28, 2025

      ***** ********
      BBB Services Specialist
      Better Business Bureau Serving ***********************************
      ***************************
      *************************

      RE: Consumer File No. 23596755

      ******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 14, 2025, regarding the consumer correspondence of *** ****** ******* and his rebuttal correspondence received on July 19, 2025. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.

      Upon receipt of your correspondence advising of *** ******* rebuttal, our Club and Owner Resolution Specialist spoke with *** ****** on July 22, 2025, revisiting his concerns and reviewing the status of his and Mrs. ******* ownership account. *** ****** ultimately disconnected the call. In addition to speaking with *** ****** directly,Bluegreen wishes to respond to his rebuttal through the Better Business Bureau as well.

      *** ******* rebuttal correspondence expands on the same concerns stated in his original correspondence to the Better Business Bureau. Bluegreen reiterates the positions described in our earlier reply correspondence dated July 18, 2025, on all subjects therein. Bluegreen would also like to respond to the additional concerns in *** ******* rebuttal correspondence.

      *** ******* first new concern is with Bluegreens customer service, as he states that our agent was rude and unhelpful. Bluegreen strives to provide receptive, reliable, and timely communication and service for our owners. Bluegreen regrets if *** ****** did not receive our characteristic high-quality customer service and communication when speaking with one of our customer service agents. ********************** views concerns in these areas as opportunities for coaching and improvement, and we appreciate *** ****** for giving Bluegreen the additional opportunity to assist him via his Better Business Bureau correspondence.

      *** ******* second concern is with the requirement to pay upcoming maintenance fees in order to proceed with a relief option originally offered by one of our Specialists on December 20, 2023, and reviewed with him on December 28, 2023, and as recently as July 17, 2025. Bluegreen would certainly love to have *** and Mrs. ****** retain their ownership, pay the upcoming Maintenance Fees, and enjoy continued usage of their Club points. However, if they are interested in exiting the ownership, the parameters the Specialist offered are accurate and would provide a safe and expedient exit from the Vacation Club. Should *** ****** have any questions about the process or its requirements or wish to receive an updated quote, he has the contact information for our Specialist.

      *** ******* final concern is regarding pressure he states they felt to purchase during the sales presentation. Bluegreen would advise that *** and ********** were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, *** and ********** could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

      Bluegreen desires to be responsive to *** ******* concerns and resolve this matter. However, Bluegreen remains firm that, outside of the options discussed with *** ******* we will not cancel and release *** and Mrs. ****** from further financial obligation. To review, our records indicate that ***and Mrs. ******* mortgage loan associated with their timeshare contract signed on July 13, 2007, was paid in full on July 20, 2017. Should ********* have any further questions or concerns, he has the direct contact information for our Specialist.

      Sincerely,

      ****** *******
      Manager, Club and Owner Resolution
      Bluegreen Vacations Corporation

      Customer Answer

      Date: 07/28/2025

       
      Complaint: 23596755

      I am rejecting this response because:
      What they dont say is they told me not to pay in order to cancel and that it was up to the collection company to cancel my membership. So which is it?

      They seem to have selective amnesia about what they want and what they told me. Obviously they want to continuously drain me until I die.


      Sincerely,

      ****** ******

    • Initial Complaint

      Date:07/10/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We worried about the tight squeeze on our finances in our retirement years, and the prospect of unexpected health issues only adds to the burden. We were also concerned with the potential issues it would give our children down the line. The timeshare had significantly lacking accommodations. If we were even able to book the thing. The available resort in the Falls was less than impressive, with the rooms not justifying the expense. The ongoing construction at both locations made it very difficult for us to relax, with constant noise, parking troubles, and mobility issues around the resort.We have been informed on numerous occasions that failing to pay the fees would lead to the termination of our account. We have already been through collections. The third party they use has already told us they were done with us. So naturally, we contacted Bluegreen to see what the holdup was. They again suggested we try and sell it. This requires us to pay everything up to date. That is not going to happen. We are reaching out to you to see if you can figure out what we havent been released from this ridiculous hamster wheel. We just want to be done with Bluegreen once and for all.

      Business Response

      Date: 07/17/2025

      July 17, 2025

      ***** ********
      BBB Services Specialist
      Better Business Bureau Serving ***********************************
      ***************************
      *************************

      RE: Consumer File No. 23582942

      ****************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 10, 2025, regarding the consumer correspondence of ******* ********* Thank you for reaching out to us on his behalf to apprise us of his inquiry.

      Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

      Bluegreens records indicate that *** **** ******** and **** ****** ******** originally purchased a Bluegreen Vacation Club timeshare interest on July 2, 2011. *** and **** ******** subsequently increased their ownership interest by purchasing additional Points on July *******; June 29, 2021; and September 25, 2021. *** and **** ******** also upgraded their ownership via equity trade on March 12, 2024. *** and **** ********* active timeshare interests confer ownership of ****** Annual Vacation Club Points and ***** Biennial Points, totaling ****** Points annually and Premier Bronze membership.

      Upon receipt of your correspondence advising of *** ********* concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach *** ******** by telephone and email on July 14, 2025, leaving messages to notify him that we would like to speak with him to address his Better Business Bureau correspondence. Our Specialist again reached out to *** ******** by telephone and email on July *******, again leaving messages that we are trying to reach him and providing direct contact information. *** ******** replied by telephone on July 16, 2025,leaving a voicemail message for our Specialist. Our Specialist then spoke with *** ******** later that same date, listening to his concerns, reviewing the guidelines of his and **** ********* ownership, and discussing all available options for their account. In addition to speaking with *** ******** directly,Bluegreen wishes to respond to his concerns through the Better Business Bureau.

      *** ********* first concern is regarding the affordability of their timeshare ownership. Bluegreen would advise *** and **** ******** that the financing terms for their timeshare contracts were disclosed at the time of purchase. The second page of *** and **** ********* Owner Beneficiary Agreements advises the purchase price and financing terms for each contract. In addition, the Purchase Proposal includes a breakdown of annual maintenance fees and Vacation Club Dues, as well as loan financing terms. If they were uncomfortable with the financing terms, *** and **** ******** could have departed the sales presentation without signing any documentation or completing a purchase. Moreover, *** and **** ******** initialed beside Section 12 of the Owner Confirmation Interview, indicating that they could afford to make all payments connected with the timeshare purchase, that it would not pose an undue financial burden for their family, and that all payment obligations for their previous purchases were independent and would continue.

      Secondly, *** ******** is concerned that their children will become financially responsible for their timeshare interests should something happen to them. Bluegreen would remind *** and **** ******** that there is no legal requirement that an owner must pass on a timeshare interest to the owners children, heirs, or designees. Additionally, there is no obligation that an intended recipient must accept a timeshare interest. ***and **** ********* children would not be legally required to assume financial responsibility for the ownership if they do not wish to do so.

      *** ********* third concern involves experiences with resort villas that did not meet his expectations for resort accommodations. Bluegreen aims to provide beautiful vacations and exemplary customer service for our ********************** Club owners. While special requests for accommodations are never guaranteed at Bluegreen, our resort staff and contact center agents are pleased to assist with any challenges our owners experience with reservations or ***************** is standard practice for our team members at resort properties to assist owners during their stays, such as by offering to repair broken items,clean areas needing attention, or move *** and **** ******** to another resort villa accommodation if one should be available. In addition to working with the resort team on site, we encourage owners and guests to call our customer service contact center about their resort service experiences, as our customer service agents can review their situation and assist with their concerns appropriately.

      *** ********* next concern is regarding availability to book vacations with their ownership. *** and **** ******** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview, Section 1 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from eleven months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. *** and **** ******** initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, as Premier Bronze owners, *** and **** ******** have access to our Premier wait list benefit, which allows them to request reservations one month before the reservation booking window opens to the general ownership. While Premier wait list requests are not guaranteed until confirmed, this benefit would help *** and **** ******** to maximize Bluegreens availability by requesting vacations in advance.  Finally,if *** and **** ******** want additional information about reserving vacations,we invite them to call our customer service contact center. Our contact center is open six days a week to assist *** and **** ******** in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with *** and **** ******** for as long as needed to provide guidance, answer questions, and book reservations.

      *********** also has a concern regarding stopping payment on their maintenance fees and Vacation Club Dues. Bluegreen would advise that, per our Assessment, Billing, and Collections Policy, accounts that are past due may be sent to outside collections or may eventually terminate due to nonpayment.However, Bluegreen would advise that there is not a specified timeframe in which this occurs. This termination occurs only after Bluegreen mails a series of letters to advise of the delinquency, offers an opportunity to bring the account current, and informs the owners of their pending termination from the Vacation Club. Therefore, *** and **** ******** will receive updates by postal mail regarding the status of their account.

      *** ********* final concern is regarding their request to end their ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for *** and ************* review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where *** and **** ******** signed to make their timeshare purchase. *** and **** ******** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If *** and ************ had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel,if desired. Our Specialist has discussed this rescission period with *** ******** to explain that this is the only time the contract provides for Bluegreen to cancel a purchase upon request or provide a refund. Unfortunately, Bluegreen did not receive a request to cancel from *** and **** ******** during the rescission period.

      Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests,Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

      Bluegreens Club and Owner Resolution team has reviewed *** and **** ********* ownership closely. After doing so, Bluegreen finds that *** and **** ******** remain responsible under the terms of the purchase agreements they executed for their timeshare purchases. Bluegreen will not provide the cancellation and refund requested by *** and **** ********* Our records indicate that the mortgage loans associated with *** and ************* timeshare contracts signed on September 25, 2021, and March *******, charged off due to nonpayment on July 2, 2025, and June 18, 2025,respectively. These purchase contracts are therefore no longer an active part of the ********** ownership. Our records indicate that the mortgage loans associated with *** and **** ********* purchase contracts signed on July ******, and July 16, 2018, are paid in full. Lastly, their purchase contract signed on July 29, 2021, has since been equity traded in the upgrade process and is therefore no longer active. Should *** ******** have any further questions or concerns, he has the direct contact information of our Specialist.

      Sincerely,

      ****** *******
      Manager, Club and Owner Resolution
      Bluegreen Vacations Corporation

    • Initial Complaint

      Date:07/10/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: June 17, 2025 Amount: $199.00 I was told that *********, ** was an option and when I went to make my reservation it was not an option. Only the "***************" was an option. With no exact location and when I call the ************** you are on hold for approximately 20 minutes each time and it just keeps saying "please hold for the next available agent" and then it auto disconnects the call. When you call back it is the same message and disconnect. I am requesting a full refund of the $199.00 to my credit card. Thank you.

      Customer Answer

      Date: 07/10/2025

      After multiple attempts this morning, I was able to reach ***************** and the issue was resolved with a full refund. **** was the person who assisted me and I did receive a confirmation email with the refund. 

    • Initial Complaint

      Date:07/10/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am formally filing a complaint against Bluegreen Vacations regarding their misleading sales practices and their refusal to provide a reasonable resolution to my ongoing request to cancel my timeshare contract.When I purchased my timeshare, I was led to believe it was a low-risk investment that would provide my family with flexible, affordable vacation options. We were assured there would be no blackout dates or waiting periods for bookings, and that meals or other benefits would be included at no extra cost. Most importantly, we were told that we could sell the timeshare back to Bluegreen at any time if our circumstances changed. None of these promises has proven true.Due to significant health issues, the only travel I can undertake now is for medical reasons. The timeshare has become a financial burden I simply cannot afford, especially as my situation has changed drastically since the time of purchase. Despite this, Bluegreen has shown no compassion or flexibility.Recently, I spoke with ****** from Bluegreen, who informed me that they are no longer offering settlement agreements and cannot provide me with the prior settlement discussed. I even tried to negotiate a $2,000 payment, literally all I could do to settle the account and be done with this nightmare, but my offer was flatly refused. I am left feeling completely taken advantage of and used.I cannot keep forking out money for a product that was not as described and that I can no longer use. I do not want to be forced to use a third-party resale company. I simply want Bluegreen to honor their original promises, accept a fair settlement, and cancel my contract so I can move on with my life.I feel trapped, misled, and ignored. Please help me resolve this matter. I want to negotiate a fair settlement in exchange for a full cancellation of my contract and release from all future obligations.Thank you for your attention to this distressing situation. I hope you can help me find a resolution.

      Business Response

      Date: 07/18/2025

      July 18, 2025

      ***** ********
      BBB Services Specialist
      Better Business Bureau Serving ***********************************
      ***************************
      *************************

      RE: Consumer File No. 23580126

      ******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 10, 2025, regarding the consumer correspondence of *** **************************** Thank you for reaching out to us on her behalf to apprise us of her inquiry.

      Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

      Bluegreens records indicate that Mr. ****** ******** and ********* ******* purchased a Sampler Membership with the Bluegreen Vacation Club on March 13, 2023, with a one-time allotment of ****** Vacation Club Points available to use for a 24-month period. Mr. ******** and *** ******* then purchased a Bluegreen Vacation Club timeshare interest on October 27, 2023. *********** and *** ******** timeshare interest confers ownership of ***** Biennial Vacation Club Points.

      Upon receipt of your correspondence advising of *** ******** concerns, Bluegreens Club and Owner Resolution Specialist briefly spoke with *** ******* by telephone on July 11, 2025, which *** ******* advised it was not a good time to speak. Our Specialist immediately followed up by email after the call, advising that we wish to speak with *** ******* regarding their Better Business Bureau correspondence and providing direct contact information. Our Specialist spoke with *** ******* again on July 15, 2025,listening to her concerns, advising that there is buyback program or provision for cancellation and advising that a potential resolution would be through resale. In addition to speaking with *** ******* directly, Bluegreen wishes to respond to her concerns through the Better Business Bureau as well.

      *** ******** first concern mentions blackout dates and waiting periods to book vacations with their ownership. Bluegreen wishes to advise that though our Sampler Membership Vacation packages may have blackout dates for some resorts, Vacation Club ownerships do not. Mr. ******** and *** ******* were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 3 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 3 also states that reservations are based on space availability and are not guaranteed until confirmed. *********** and *** ******* initialed beside Section 3, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if Mr. ******** and ********** want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist Mr. ******** and *** ******* in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with Mr. ******** and *** ******* for as long as needed to provide guidance, answer questions, and book reservations.

      *** ******** second concern is regarding fees and benefits that she believed would be complimentary. Bluegreen advises owners of fees in advance, such as informing owners about maintenance fees at the time of purchase as discussed above. Very few Bluegreen programs require payment of additional fees. One program is Traveler Plus. Traveler Plus is a program that works like a full-service travel agency to help Bluegreen owners with vacation planning outside of Bluegreen resorts, such as assisting with airfare, car rentals,hotel stays, cruises, and exchanges with other resort networks. As Owner Confirmation Interview Section 5 states, membership in Traveler Plus is optional and additional fees are required to use the benefits and services of Traveler Plus. After their first year of complimentary Traveler Plus membership, Mr. ******** and *** ******* had the flexibility to determine whether they would like to pay for access to Traveler Plus benefits or opt out of Traveler Plus. As to fees incurred at Bluegreen resorts, in general these fees result from additional services provided at the resort beyond resort villa accommodations. For example, a resort may charge additional fees if an owner uses valet parking services at a resort property, since these services are not required to stay at the property. Meals are not included with reservations.

      *** ******** third concern is regarding her understanding that Bluegreen would offer a buyback option for their ownership.Bluegreen would remind Mr. ******** and *** ******* that they purchased a timeshare ownership that is intended to be a lifetime ownership. Bluegreen would advise that the Terms and Conditions of the Owner Beneficiary Agreement in Section 1(a): Trust Agreement indicate that Mr. ******** and *** ******** ownership is intended to be perpetual, creating a lifetime of vacations. Additionally,Owner Confirmation Interview Section 10(b) provides that the ownership is intended to create a lifetime of vacations and that Bluegreen does not offer a formal buyback program, and that the secondary market for timeshares is *********** ******** and *** ******* initialed next to Section 10(b), indicating their understanding and consent. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. However, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests.Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

      *** ******** final concern is regarding affording their timeshare ownership. Bluegreen would advise *** ******* that the purchase terms for their timeshare purchase were disclosed at the time of purchase. The second page of Mr. ******** and *** ******** Owner Beneficiary Agreement advises the purchase price and financing terms for their contract.If they were uncomfortable with the financing terms, Mr. ******** and ********** could have departed the sales presentation without signing any documentation or completing a purchase. Moreover, Mr. ******** and *** ******* initialed on the second page of the Owner Beneficiary Agreement, indicating that they had reviewed and agreed to the purchase terms.

      Bluegreens Club and Owner Resolution team has reviewed Mr. ******** and *** ******** ownership closely. After reviewing Mr. ******** and *** ******** ownership, Bluegreen finds that Mr. ******** and *** ******* remain responsible under the terms of the purchase agreement and the promissory note they executed in connection with their timeshare purchase. Bluegreen will not provide the cancellation requested for Mr. ******** and *** ******** Should *** ******* have any further questions or concerns, she has the direct contact information for our Specialist.

      Sincerely,

      ****** *******
      Manager, Club and Owner Resolution
      Bluegreen Vacations Corporation

    • Initial Complaint

      Date:07/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are filing a formal complaint against Bluegreen Vacations for their deceptive and manipulative business practices, which have left us financially and emotionally drained.Bluegreen lured us in with promises of a free vacation to ******* and a **** card cash bonus, yet their core promisethat we could choose when and where to vacationwas a lie. We have been consistently limited to what Bluegreen deems available, making our membership useless. Every presentation brought intense pressure to upgrade, with threats of losing points if we didn't comply. They sold us the illusion of countless vacation options, including cruises, yet post-COVID resumption of cruises was another broken promise. When cruises were available, the costs fell solely on us.The idea that this timeshare could be passed to our children is terrifying, as it feels like a financial trap. Bluegreen operates like a high-pressure, predatory scheme, relying on shady paperwork, coercive sales pitches, and gimmicks like **** card rewards to push us into spending more.We referred others to Bluegreen under the belief wed receive a $500 referral bonus, which never came. During our last investment, despite disclosing financial struggles, we were persuaded to open Bluegreen credit cards for rewards. Booking experiences have also been riddled with fees, lost deposits, and repeated disappointments, such as our disabled daughters $100 deposit, which was never refunded. Promised accommodations often fail to meet basic needs.The constant stress has severely impacted our health, exacerbating PTSD, anxiety, and physical conditions. Financially, weve been forced to tap into home equity to stay afloat, and the added burden has made summer months a dreaded time.We demand immediate termination of our agreement with Bluegreen and a full refund of all payments. If action is not taken, we will make our story public to warn others. This ordeal has gone on long enough, and we need resolution now.

      Business Response

      Date: 07/18/2025

      July 18, 2025

      ***** ********
      BBB Services Specialist
      Better Business Bureau Serving ***************** and the *********
      ***************************
      *************************

      RE: Consumer File No. 23577799

      ********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 9, 2025, regarding the consumer correspondence of ********** ******* Thank you for reaching out to us on her behalf to apprise us of her inquiry.

      Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

      Bluegreens records indicate that *** ***** ****** first purchased a Sampler Membership with the Bluegreen Vacation Club on November 12, 2016,with a one-time allotment of ***** Vacation Club Points available to use for a 12-month period. *** ****** and **** ****** ****** then together purchased a Bluegreen Vacation Club timeshare interest on July 16, 2018. *** and **** ****** then purchased an Owner Sampler Membership on August 19, 2018, with a one-time allotment of ***** Vacation Club Points available to use for a 12-month period. *** and **** ****** then increased their Points interest by purchasing additional Points on June 29, 2019, and September 3, 2022. *** and **** ******* timeshare interests confer ownership of ****** Annual Vacation Club Points and Premier Bronze membership.

      Upon receipt of your correspondence advising of **** ******* concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, our Club and Owner Resolution Specialist reached out to **** ****** by telephone and email on July 10, 2025, resulting in leaving messages that we wish to speak with her further to address her Better Business Bureau correspondence and providing direct contact information. Our Specialist received an email response from **** ****** advising when she would be available to speak. On July 14, 2025, our Specialist spoke with **** ******* listening to her concerns, discussing potential resolutions through a title transfer and advising that there is no provision for a cancellation and refund. In addition to speaking with **** ****** directly, Bluegreen wishes to respond to *** and **** ****** concerns through the Better Business Bureau as well.

      *********** first concern is that she would be able to choose when and where she wanted to vacation with their ownership. *** and **** ****** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers the widest selection of vacations when *** and **** ****** confirm reservations in advance. Owner Confirmation Interview Section 3 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 3 also states that reservations are based on space availability and are not guaranteed until confirmed. *** and **** ****** initialed beside Section 3, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. **** ****** also expresses challenges with finding availability for cruise vacations. If *** and **** ****** want additional information about reserving vacations or need further assistance, they are welcome to call our customer service contact center. Our contact center is open six days a week to assist *** and **** ******* Bluegreen contact center agents do not have restrictions on their talk times, so agents can and do stay on the telephone for as long as needed to provide guidance and book reservations. Furthermore,*** and **** ****** have additional vacation options outside of Bluegreen resorts such as resort exchanges through Resort ************************* (RCI), and hotel stays with our ************************** and through our Traveler Plus benefit.

      **** ******* second concern is with attending owner update presentations. **** ****** states they felt pressure to purchase additional Points when traveling to Bluegreen resorts. Bluegreen would remind *** and **** ****** that as deeded owners with Bluegreen, they are not under any obligation to attend owner update presentations when they vacation with Bluegreen if they do not wish to participate. However, *** and **** ****** are always welcome to attend a presentation should they wish to learn more about their ownership, hear Bluegreens current sales offers, or obtain the gifts given for attending a presentation. Our owner update presentations are designed to answer questions, provide information, and present offers for enhancing Vacation Club ownership. Owner update presentations impart a great deal of information about how to use the ownership, including information about how Vacation Club usage may be enhanced by purchasing additional Vacation Club Points. *** and **** ****** did not need to consider information presented about purchasing additional Points if they were not interested in expanding their ownership.

      **** ******* third concern is that their children will become financially responsible for their timeshare interests should something happen to them. Bluegreen would remind *** and **** ****** that there is no legal requirement that an owner must pass on a timeshare interest to the owners children, heirs, or designees. Additionally, there is no obligation that an intended recipient must accept a timeshare interest. ***and **** ******* children would not be legally required to assume financial responsibility for the ownership if they do not wish.

      Regarding **** ******* concerns about representations they state were made at the sales presentation,and the contract paperwork, Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. We have reviewed these contract documents and find nothing unusual that would warrant any concern. If *** and **** ****** had a concern with the contract documents, they were welcome to ask questions at the time of purchase, during their rescission period, and at any time since their purchase. Furthermore, the Owner Confirmation Interview at Section 11 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 11 provides a space for *** and **** ****** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. *** and **** ****** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Moreover, the Owner Beneficiary Agreement at Section 24 provides that *** and **** ******* as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

      **** ******* next concern is regarding referrals that could cover the cost of their maintenance fees. Bluegreen Rewards is our program that rewards existing owners for purchasing with their Bluegreen Mastercard and referring individuals who become lifetime owners with Bluegreen. For referrals, an owner registers a list of referrals online. If a referral attends a sales presentation, becomes a Bluegreen Vacations deeded owner, and remains an owner through the rescission period, then the referring owner earns Bluegreen Rewards that are deposited to the owners online account.The owner may redeem the Bluegreen Rewards for credit toward maintenance fee bills. Bluegreens records do not reflect that any of *** and **** *************** have become deeded owners with Bluegreen. Therefore, there has been no deposit of Bluegreen Rewards that would cover fees for *** and **** ********** and **** ****** also can make purchases with their Bluegreen Mastercard to accrue Bluegreen Rewards.

      In regard to the Bluegreen-branded Mastercard credit card, this is made available to purchasers as an option to complete the down payment or full purchase of the Bluegreen ownership. Making purchases with their Bluegreen-branded credit cards is one way *** and **** ****** can earn Bluegreen Rewards to help offset their maintenance fee bill. *** and **** ****** would receive two Rewards per dollar spent on a Bluegreen purchase with the credit card. *** and **** ****** would earn one Reward per dollar spent on a non-Bluegreen purchase with the card. Once *** and **** ****** receive these Rewards on their credit card statement, they can utilize the website or call the contact center to apply the Rewards toward their maintenance fee balance. *** and **** ****** have earned ***** Rewards toward their maintenance fee bill that can been redeemed for a credit against maintenance fees.

      **** ******* next concern involves their additional fees, deposits, and issues with their stay that did not meet their expectations for resort accommodations. Bluegreen would be pleased to address any specific programmatic or resort-based fees that **** ****** has encountered if ********** chooses to provide additional details. Bluegreen aims to provide beautiful vacations and exemplary customer service for our ********************** Club owners. While special requests for accommodations are never guaranteed at Bluegreen, our resort staff and contact center agents are pleased to assist with any challenges our owners experience with reservations or ***************** is standard practice for our team members at resort properties to assist owners during their stays, such as by offering to repair broken items, clean areas needing attention, or move *** and **** ****** to another resort villa accommodation if one was available. We encourage *** and **** ****** to call our customer service contact center about her ********************** service experiences, as our customer service agents can review their situation and assist with their concerns appropriately. As to fees incurred at Bluegreen resorts, in general these fees result from additional services provided at the resort beyond resort villa accommodations.For example, a resort may charge additional fees if an owner uses valet parking services at a resort property, since these services are not required to stay at the property. Again, if **** ****** wishes to provide greater specificity to our Specialist, she would be pleased to explain in detail.

      **** ******* final concern is regarding the financial burden of their timeshare ownership. Bluegreen would advise ********** that the purchase terms for their timeshare purchases were disclosed at the time of purchase. The second page of *** and **** ******* Owner Beneficiary Agreements advises the purchase price and financing terms for each contract. If they were uncomfortable with the financing terms, *** and ********** could have departed the sales presentation without signing any documentation or completing a purchase. Moreover, *** and **** ****** initialed on the first page of the Bluegreen *************** Summary and Owner Confirmation Interview, indicating that they could afford to make all payments connected with the timeshare purchase and agreed to the purchase terms.

      Bluegreens Club and Owner Resolution team has reviewed *** and **** ******* ownership closely. After doing so, Bluegreen finds that *** and **** ****** remain responsible under the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested by *** and **** ******* Bluegreen wishes to advise that the contract purchases on June 26, 2019 and September ******* have been paid in full. Should *** and **** ****** have any further questions or concerns, they have the direct contact information of our Specialist.

      Sincerely,

      ****** *******
      Manager, Club and Owner Resolution
      Bluegreen Vacations Corporation

    Bluegreen Vacations Unlimited, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.