Business Profile

Travel Club

Bluegreen Vacations Unlimited, Inc.

Headquarters

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Complaints

This profile includes complaints for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,896 total complaints in the last 3 years.
838 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/01/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I encountered another deceptive agent named ***************************. In our conversation, ***** inquired about my experience in *********, and when I shared my grievances, he confirmed what I already suspected that there were numerous dissatisfied owners due to deceptive practices at the ********* resort, and they were trying to rectify the situation. I expressed my frustration, particularly regarding the outright lie about using my points to cover maintenance fees. In response, I was pitched another upgrade, with *************************** presenting calculations that suggested the monthly cost would be equivalent to my current silver plan. This proposition intrigued me because it seemed logical to pay the same monthly amount for the GOLD PLAN and enjoy its benefits. Additionally, a significant selling point was the assurance that under the GOLDplan, if we used all our points, it would eliminate our maintenance fees for the year. Who could resist such an offer? From my perspective, it would have been foolish not to make the switch. However, it turns out I was grossly misledagain. When it came time to sign the contracts, the price did not align with what we had agreed upon. When I questioned the inflated payment, I was informed that we needed to use their loan company for several months, and after that, they would facilitate refinancing through a couple of banks at the promised lower rate of $600 per month. This was another lie. I later found that since this is not real estate but a timeshare, no bank would refinance our loan and we are now stuck with this higher payment.
Business Response
Date: 02/09/2024
February 9, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21231732

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on February 1, 2024, regarding the consumer correspondence of *********************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ************************************* and ********************************** purchased a Bluegreen Vacation Club timeshare interest on October 3,2020. Mr. and ********************* subsequently increased their ownership interest by purchasing additional Points on October 2, 2022, and August 5, 2023. Mr. and Mrs. ********* timeshare interests confer ownership of thirty-six thousand Annual Vacation **** Points and Premier Gold membership.

Upon receipt of your correspondence advising of Mr. ********* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our ************* ********************** Specialists attempted to reach ******************** by telephone and email on February 2, 2024,leaving messages to notify him that we would like to speak with him further to address his Better Business Bureau correspondence. Our Specialist reached out to ******************** by telephone and email again on February 5, 2024, and by telephone on February 6, 2024, again leaving messages that we are trying to reach him and providing direct contact information. Although we have been unable to speak with ******************** directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau.

Mr. ********* first concern is regarding representations he states were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 11 states that salespersons are not authorized to make oral representations,promises, or offers that modify the contract documents. Section 11 provided a space for Mr. and ********************* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing.Mr. and ********************* completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that Mr. and *********************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Secondly, ******************** is concerned by information he received about using their Points to pay for their maintenance fees. Bluegreen would clarify that as Premier Gold owners, Mr.and ********************* can use their Points toward payment of their maintenance fees and Vacation **** Dues if they wish; Premier Silver, Gold, Platinum, and Diamond owners may elect to use their annual or borrowed Points toward the payment of their maintenance fees and **** Dues instead of paying by credit card, cash, or check. Therefore, the Premier benefit allowing for Points payment of fees was available to Mr. and ********************* as Premier Silver owners before their most recent upgrade and is still available to them now.Information regarding the exchange amounts for Points to dollars is listed in the Premier Owner Guide and on the Bluegreen website. Bluegreen does believe that all Vacation **** Points are valuable; however, by upgrading to a Gold ownership, Mr. and ********************* receive additional benefits with their ownership. As Premier Gold owners, Mr. and ********************* are now able to utilize the Premier wait list benefit one month earlier,receive increased Bluegreen Rewards for referral purchases, request complimentary presidential unit upgrades and Premier extended stays, and receive one free week per calendar year for travel in Blue or White seasons.

Mr. ********* third concern is regarding the cost of their upgrade. Bluegreen would advise ******************** that the financing terms for their most recent timeshare contract were disclosed at the time of purchase. The second page of Mr. and Mrs. ********* Owner Beneficiary Agreement advises the purchase price and financing terms for the contract. In addition, the Purchase Proposal includes a breakdown of loan financing terms.If they were uncomfortable with the financing terms, Mr. and ********************* could have departed the sales presentation without signing any documentation or completing a purchase.

Mr. ********* next concern is that they understood they would not owe maintenance fees if they used all of their allotted Points for a given year. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. The Terms and Conditions of the Owner Beneficiary Agreement in Section 4: Common Assessment Fees and **** Dues set forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point.Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are annual owner obligations calculated based on the number of Vacation **** Points owned. Mr. and ********************* initialed next to Section 8, indicating their understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees,including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

******************** also states that they were told they could refinance their timeshare for a lower interest rate. Nowhere in Bluegreens marketing materials or sales documents does Bluegreen represent that a purchaser can refinance a purchase.Purchasers may be able to secure financing at a lower interest rate through their banks or other lending institutions. Bluegreen sales agents would not make guarantees of refinancing opportunities or rates, as we would not be the financial institution providing that service to the owner. Moreover, Mr. and ********************* initialed next to section 10d of the Owner Confirmation Interview, affirming that they had not been provided a commitment of refinance and that their purchase was not influenced by an expectation of refinancing.

Finally, ******************** mentions a concern regarding their timeshare being a property ownership. Mr. and ********************* purchased a timeshare interest backed by a deeded piece of real property held in trust by Bluegreen. The deed is recorded with the county government for each county where the property allocated to Mr. and ********************* is situated. Mr. and ********************* are welcome to contact the relevant county governments for deed copies; however,their Certificate of Beneficial Ownership is their proof of ownership.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ********* ownership closely. After doing so, Bluegreen finds that Mr. and ********************* remain responsible under the terms of the purchase agreements and promissory notes they executed for their timeshare purchases. Bluegreen will not provide the cancellation requested by Mr. and *********************. Our records show that ********************* contract purchased on October 2, 2022, has since been equity traded and is therefore no longer an active part of their account. Currently,Mr. and Mrs. ********* mortgage loan associated with their timeshare purchased on August 5, 2023, is 128 days past due. Similarly, Mr. and Mrs. ********* mortgage loan associated with their timeshare purchased on October 3, 2020, which is serviced by a third-party loan provider, is 130 days past due. Bluegreens ******************* and the third-party loan provider have called, emailed, and sent letters to Mr. and Mrs. ******** to advise them of the delinquencies and provide an opportunity to bring their loans current. Should Mr. and ********************* elect not to continue mortgage payments,their loans may be charged off due to nonpayment of mortgage. Should ******************** have any further questions or concerns, he has the direct contact information of our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 02/09/2024

Complaint: 21231732

I am rejecting this response because: We want to hear from ************************* and *********************** themselves. They were the ones who scammed us specifically and they were there. This response is just a clear cut copy and paste putting our names in and we all know it. This is beyond lazy on their part, with no accountability for anything that's been done. Those two gentlemen know what they did and we deserve to be released at once. They even gave us a price, then were given a completely different one and they refused to listen to us. *************************** is also a ***** who only made matters worse and we want to hear from them as well. All parties are aware here at what's going on. We know this is a scam, and we want to be released from our contract, so they can indulge on other people with their lies and crimes.

Sincerely,

*****************************
Business Response
Date: 02/20/2024
February 20, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21231732

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on February 1, 2024, regarding the consumer correspondence of *********************************, and his rebuttal correspondence received on February 13, 2024. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.

Upon receipt of your correspondence advising of Mr. ********* rebuttal, our ************* ********************** Specialist reached out to ******************** by telephone and email on February 14, 2024,leaving messages that we are trying to speak with him regarding his rebuttal correspondence. Our Specialist reached out to ******************** by telephone and email again on February 15, 2024, again leaving messages that we are trying to reach him and providing direct contact information. Although we have been unable to speak with ******************** directly, Bluegreen wishes to respond to his rebuttal through the Better Business Bureau.

Mr. ********* rebuttal correspondence expands on the same concerns stated in his original correspondence to the Better Business Bureau. Bluegreen reiterates the positions described in our earlier reply correspondence dated February 9, 2024, on all subjects therein. Bluegreen would also like to respond to the additional concerns in Mr. ********* rebuttal correspondence.

Mr. ********* first new concern is that he is requesting to speak directly with the sales representatives who sold them their ownership contracts. Bluegreen can understand Mr. ********* desire to speak with his sales team, and we sincerely regret any frustration. However, Bluegreen would advise that our ************* ********************** team is the specialized team dedicated to contacting owners regarding their exit requests. This team is empowered to resolve owner disputes with their sales team and to mediate with our sales departments as necessary to resolve owner issues. If ******************** would still like assistance with this matter, we would encourage him to contact our Specialist using the contact information provided in his voicemail and email messages.

Mr. ********* final concern is that he feels Bluegreen provides the same template response to each piece of consumer correspondence we receive through the Better Business Bureau. Bluegreen firmly denies any assertion that we do not provide an individualized and thorough response to each owner or guest who communicates through the Better Business Bureau. Bluegreen invests significant time and resources to respond to each consumer correspondence by researching the consumers account and experiences, contacting the consumer by telephone and email, and preparing personalized written responses to the Better Business Bureau when applicable.

Bluegreen desires to be responsive to Mr. ********* concerns and resolve this matter. Bluegreen would advise that the mortgage loan associated with Mr. and Mrs. ********* timeshare contract purchased on August 5, 2023, was charged off due to nonpayment on February 9, 2024. Similarly, Mr. and Mrs. ********* mortgage loan for their contract purchased on October 30, 2020, which was serviced by a third party, charged off on February 16, 2024. Mr. and ********************* are therefore no longer Bluegreen owners. Should ******************** have any further questions or concerns, he has the direct contact information for our Specialist.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:01/31/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased Bluegreen Vacation package at the local Bass Pro Shop. We agree to purchase it only if there is no expiry date on the package. That was noted in our contract.Now there is a notice of expiry in 12 days contrary to the agreed upon terms.We want a full refund on our package.
Business Response
Date: 02/07/2024
February 7, ****

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21226684

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on January 31, ****, regarding the consumer correspondence of *****************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate ***********************-Pines and ******************************* purchased a four-day, three-night participating partner hotel stay vacation package for $199 on February 12, 2023, with a 12-month use period.

Upon receiving the Better Business Bureaus correspondence advising of ************-Pinesconcerns, Bluegreens ************* ********************** Specialist reached out to our Customer Experience team to advise of ************-Pinesconcerns. Our Customer Experience Specialist researched ****************** account and reached out to ************-Pines by telephone February 1, ****, listening to his concerns that he was advised at the time of purchase there would be no fees for extensions since he knew he would not be able to travel right away. Our Specialist advised ****************** that the sales representative had notated the account for him to receive extensions at no cost, but we had not had the opportunity to speak with him since his purchase on February 12, 2023. ***************** understood why he received the email about the package expiring. Our Specialist provided ************-Pines a two-year extension per his request. The extension was added to the account and ************-Pines now has until February 12, *********************************************************************************************************************************************** addition to speaking directly with ************-Pines, Bluegreen wishes to respond to ************-Pinesconcern through the Better Business Bureau as well.

************-Pines primary concern is that he requested to cancel his vacation package purchase to receive a refund outside of the 30-day cancellation and refund period due to receiving notification of the upcoming expiration date. Our Specialist reviewed ***********-Pines account which allowed her to see that the sale representative notated the purchase to receive complimentary extensions. Therefore, our Specialist was able to provide ************-Pines with the two-year complimentary extension he desired to extend the time he has to travel with his vacation package.

Bluegreen appreciates ****************** for bringing his concerns to our attention through the Better Business Bureau where we could provide an expedient and satisfactory resolution to his concerns. Again, in the email sent to ************-Pines on February 1, ****, our Specialist provided ************-Pines a complimentary two-year extension with a new expiration date of February 12, ****, which will allow ***********-Pines to travel utilizing the vacation package through that date. Should ************-Pines have further questions, we invite him to contact our Customer Experience Specialist at the direct contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 02/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************-pines
Initial Complaint
Date:01/31/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I unfortunately had a negative experience with Bluegreen, and I want to share my firsthand advice against purchasing from them. The promises they make are hollow, and investing in their so-called "beneficial" timeshare is a mistake. Even though they claim flexibility in usage, I couldn't use it during the pandemic and then due to medical problems. When I tried to discuss these issues and cancel my contract with Bluegreen, my attempts seemed to vanish into thin air no response from anyone at Bluegreen so far. It appears that their approach is to keep you tied to your contract, regardless of hard times. Their lack of responsiveness leaves owners stranded and frustrated, prioritizing unfulfillable promises over concrete benefits for customers. Overall, my experience with them was a regrettable mistake. I advise you to think twice and spare yourself the headache.
Business Response
Date: 02/09/2024
February 9, ****

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21225833

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on January 31, ****, regarding the consumer correspondence of *******************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ******************************* and ****************************** purchased a timeshare interest with the Bluegreen Vacation Club on November 24,2019. Mr. and Mrs. ******** timeshare interest confers ownership of ***** Annual Vacation **** Points.

Upon receipt of your correspondence advising of Mr. ******** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out to ****************** by telephone on January 31 and February 1, ****, resulting in receiving no answer and no option to leave a voice message. Our Specialist immediately followed up by email to ****************** on the same dates advising we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out by telephone and email again on February 2, ****, in which the call was answered then immediately disconnected after our Specialist introduced himself. Although we have been unable to speak with ****************** directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau.

Mr. ******** first concern is regarding representations he states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The ***** Confirmation Interview at Section 14 states that salespersons are not authorized to make oral representations,promises, or offers that modify the contract documents. Section 14 provides a space for Mr. and ******************* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing.Mr. and ******************* by writing None, indicated no outside promises or commitments were made by Bluegreen. Furthermore, the ***** Beneficiary Agreement at Section 24 provides that Mr. and *******************, as purchasers,should not rely on any oral or written representations that are not set forth in the contract documents.

Mr. ******** second concern is regarding availability to book vacations with their ownership. Mr. and ******************* were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. ***** Confirmation Interview Section 2 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 2 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. and ******************* initialed beside Section 2, indicating they understood that vacations would be based upon availability at the time of confirming a reservation.Furthermore, if Mr. and ******************* want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist Mr. and ******************* in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with Mr. and ******************* for as long as needed to provide guidance, answer questions, and book reservations.

Mr. ******** third concern is regarding the request to cancel their ownership. Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the ***** Beneficiary Agreement for Mr. and Mrs. ******** review. The ***** Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where Mr. and ******************* signed to make their timeshare purchase. Mr. and ******************* had a physical copy of the ***** Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting. Mr. and ******************* had an opportunity to read through this document right away after purchasing or later at their leisure. If Mr. and ******************* had doubts about the Bluegreen product or its fit for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with Mr. and ******************* and explain that this is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from Mr. and ******************* during the rescission period.

Mr. ******** final concern is with Bluegreens communication and responsiveness in resolving the issues they have experienced. Bluegreen strives to provide rapid and reliable communication for our owners. Bluegreens policy is to return owners communications promptly and follow through on ownersissues until a satisfactory resolution is reached. Bluegreens records show that our ***** Services Specialist spoke with ****************** on January 13, 2021. During this interaction, our representative addressed Mr. ******** concerns and offered assistance with many aspects of their ownership. Our ************* ********************** Specialist reached out as soon as we received Mr.******** concerns through the Better Business Bureau, our Specialist called and left messages for ****************** but was unable to speak with him about his concerns. At Bluegreen, we pride ourselves on our professionalism, communication, and support of owners.Once again, Bluegreen is pleased to respond to ****************** through the Better Business Bureau.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ******** ownership closely. After reviewing Mr. and Mrs. ******** ownership, Bluegreen finds that Mr. and ******************* remain responsible under the terms of the purchase agreement and promissory note they executed in connection with her timeshare purchase. Bluegreen will not provide the cancellation requested for Mr. and *******************. At this writing, Mr. and Mrs. ******** mortgage loan in connection with their timeshare purchase on November 24, 2019, is currently 108 days past due. Bluegreens ******************* has called, emailed, and sent letters to Mr. and ******************* to advise them of the delinquency and provide an opportunity to bring their loan current. Should Mr. and ******************* elect not to continue mortgage payments, their loan may be charged off due to nonpayment of mortgage. Should ****************** have any further questions or concerns, he has the direct contact information for our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:01/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,We would like to tell you about our timeshare experience with Bluegreen Vacations.Unfortunately, we were subject to a high-pressure sales environment that resulted in ** purchasing a timeshare that we did not necessarily want. We were hounded to the point of being followed out of the door.Despite paying for this timeshare in full, we have been misled about the true value of the timeshare, which has proven to be a burden for us both financially and emotionally. The points system has been difficult to navigate, and it has been incredibly stressful trying to use our points to book vacations. Even more stressful has been the annual maintenance fees that we have been required to pay year after year.We do not feel that we have received the level of service nor product that we were promised, and we are now requesting that our timeshare be canceled and that we receive a refund. We have attempted to contact Bluegreen directly about this matter but to no surprise, they did not respond to us. This entire experience has been very upsetting to us. Any assistance would be appreciated.Sincerely,************************* and ***********************
Business Response
Date: 02/09/2024
February 9, ****

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21222921

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on January 31, ****, regarding the consumer correspondence of *************************** and Mrs. ************************** Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *************************** and Mrs. ************************* purchased a one-year Sampler package from Bluegreen on July 12, ****. Mr. and *************** then upgraded to a lifetime ownership, purchasing a Bluegreen Vacation Club timeshare interest on March 18, 2006. Mr. and *************** subsequently increased their ownership interest by purchasing additional Points on March 1, 2008; October 20, 2013; June 23, 2014; and September 18, 2020. Mr. and ***************** timeshare interests confer ownership of twenty thousand Annual Vacation **** Points and Premier Silver membership.

Upon receipt of your correspondence advising of Mr. and ***************** concerns,and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our ************* ********************** Specialists attempted to reach Mr. and *************** by telephone and email on January 31,****, leaving messages to notify them that we would like to speak with them further to address their Better Business Bureau correspondence. Our Specialist reached out to Mr. and *************** by telephone again on February 1, ****, again leaving a message that we are trying to reach them and providing direct contact information. Our Specialist then spoke with *************** by telephone on February 2, ****, listening to her concerns, reviewing the guidelines of their ownership,providing information about transfer of ownership, and offering personalized assistance with using the account. *************** declined our Specialists offer.In addition to speaking with *************** directly, Bluegreen wishes to respond to Mr. and Mrs. ****** concerns through the Better Business Bureau as well.

Mr. and ***************** first concern is regarding pressure they state they felt to purchase during the sales presentation. Bluegreen would advise that Mr. and *************** were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, Mr. and *************** could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

Mr. and **************** second concern is regarding representations they state were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provided a space for Mr. and *************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and *************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that Mr. and ***************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Mr. and ***************** third concern is that they have found the ownership difficult to navigate. Bluegreen sincerely regrets any frustration the Scotts have experienced. However, we would advise that our contact center is open six days a week to assist Mr. and *************** in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with Mr. and *************** for as long as needed to provide guidance,answer questions, and book reservations.

Mr. and ***************** next concern is regarding the maintenance fees for their ownership. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. The Terms and Conditions of the Owner Beneficiary Agreement in Section 4: Common Assessment Fees and **** Dues set forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. Mr. and *************** initialed next to Section 8, indicating their understanding and consent. Finally,a breakdown of maintenance fees is provided in the Purchase Proposal for each purchase contract. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

Mr. and *************** next state their request to cancel their ownership. Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. and ***************** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bolded text and capital letters immediately above the signature lines where Mr. and *************** signed to make their timeshare purchase. Mr. and *************** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If Mr. and *************** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist has discussed this rescission period with *************** to explain that this is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from Mr. and *************** during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Mr. and ***************** final concern is with the communication and response they received from Bluegreen as they attempted to cancel their timeshare purchase. Bluegreen strives to provide receptive, reliable, and timely communication to our owners.Bluegreens policy is to return owners calls and emails promptly and follow through on owners issues until a satisfactory resolution is reached.Our records do show that an email was received from Mr. and *************** on December 12, 2023. However, since the start of COVID-19, all agents are currently available to assist owners in real-time via live chat or telephone. Our customer service inbox is therefore not routinely monitored, and this information is posted on our Contact Us web page to notify owners that emails are not being answered at this time. We sincerely regret any inconvenience this has caused, but Bluegreen is pleased that we were able to reach *************** regarding their Better Business Bureau correspondence.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ****** ownership closely. After doing so, Bluegreen finds that Mr. and *************** remain responsible under the terms of the purchase agreements they executed for their timeshare purchases. Bluegreen will not provide the cancellation and refund requested by Mr. and ***************. Should Mr. and *************** have any further questions or concerns, they have the direct contact information of our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 02/19/2024
We are not satisfied with the response from Bluegreen and are working on a response. We will get it to you as soon as possible. We still feel that the staff at Bluegreen lied to us and called us several names and that each lie they told us only got us more financially invested in the company and caused a bigger financial burden, however, the salesmen always told us if you have this many points you can do all these things which turned out to be nothing but lies. Their only goal was to sell us more points and not answer the questions we went into the presentation to have answered.green
******* and *****************
unsatisfied consumers of Bluegreen
Customer Answer
Date: 02/21/2024

Complaint: 21222921

I am rejecting this response because:We are not satisfied with the response from Bluegreen and are working on a response. We will get it to you as soon as possible. We still feel that the staff at Bluegreen lied to us and called us several names and that each lie they told us only got us more financially invested in the company and caused a bigger financial burden, however, the salesmen always told us if you have this many points you can do all these things which turned out to be nothing but lies. Their only goal was to sell us more points and not answer the questions we went into the presentation to have answered.green

******* and *****************

unsatisfied consumers of Bluegreen

Sincerely,

*************************
Business Response
Date: 02/29/2024
February 29, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21222921

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on January 31, 2024, regarding the consumer correspondence of *************************** and Mrs. ************************** and their rebuttal correspondence received on February 21, 2024. Thank you for reaching out to us on their behalf to apprise us of their continuing inquiry.

Upon receipt of your correspondence advising of Mr. and ***************** rebuttal, our ************* ********************** Specialist reached out to Mr. and *************** by telephone and email on February 22,2024, leaving messages that we are trying to speak with them regarding their rebuttal correspondence. Our Specialist then spoke with *************** on February 26, 2024,revisiting her concerns and reviewing all options available for the Scottsaccount. In addition to speaking with *************** directly, Bluegreen wishes to respond to Mr. and ***************** rebuttal through the Better Business Bureau as well.

Mr. and ***************** rebuttal correspondence expands on the same concerns stated in their original correspondence to the Better Business Bureau. Bluegreen reiterates the positions described in our earlier reply correspondence dated February 9, 2024, on all subjects therein. Bluegreen would also like to respond to the additional concern in Mr. and ***************** rebuttal correspondence.

Mr. and ***************** new concern is about their experiences at owner update meetings. They state that these meetings focused on trying to sell them more Points rather than on answering their questions about their ownership. Bluegreen would advise that our owner orientation meetings are designed to answer questions, provide information, and present offers for enhancing Vacation **** ownership. Owner orientation meetings impart a great deal of information about how to use the ownership,including information about how Vacation **** usage may be enhanced by purchasing additional Vacation **** Points. Still, Bluegreen is firmly of the opinion that all Vacation **** Points are valuable for reserving enjoyable and memorable vacations. Mr. and *************** were not required to consider information presented about purchasing additional Points if they were not interested in expanding their ownership at the time of any of their upgrades. However, their purchase history reveals that Mr. and *************** were interested in upgrading. Moreover, Bluegreen would remind Mr. and *************** that, as deeded owners with Bluegreen, they are not under any obligation to attend owner update presentations when they vacation with Bluegreen in the future if they do not wish to participate.

Bluegreen desires to be responsive to Mr. and ***************** concerns and resolve this matter. However, Bluegreen remains firm that we will not cancel and release Mr. and *************** from further financial obligation. Should Mr. and *************** have any further questions or concerns, they have the direct contact information for our Specialist.

********************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 03/01/2024

Complaint: 21222921

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:01/30/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint against the timeshare company Bluegreen. We have attempted to cancel our timeshare with them and are extremely disappointed with their lack of effort in assisting us with this request. I spoke with a representative who informed me that the only options she is aware of is for us to transfer the title to a friend or to sell it through a 3rd party called Pinnacle Vacations. These options are not only impractical, but they do not address our concerns about the lack of benefits of the timeshare and the fact that we feel as if we have been cheated and deceived by Bluegreens sales reps.Despite expressing our frustration and concerns with the company, our request to cancel our timeshare was dismissed. We have been owners of this timeshare for years, and we have yet to be able to use it as presented to us. We feel financially trapped by this timeshare and need for Bluegreen to take action and honor our request to cancel our ownership. We are urging the Better Business Bureau to investigate this issue and assist us with gaining a resolution that is fair and reasonable.Thank you, ********************************** and *****************************
Business Response
Date: 02/08/2024
February 8, ****

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21219987

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on January 30, ****, regarding the consumer correspondence of *** ***************************** and Mrs. ************************ Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ***************************** and Mrs. *********************** purchased a timeshare interest with the Bluegreen Vacation Club on May 5, 2010.*** and ********************* timeshare interest confers ownership of ****** Annual Vacation **** Points and Premier Silver membership.

Upon receipt of your correspondence advising of *** and ********************* concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, our ************* ********************** Specialist reached out to *** and ******************* by telephone and email on January 30, ****, resulting in leaving messages that we wish to speak with them regarding their Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out to *** and ******************* by telephone on January 31 and February 1, ****, resulting in leaving voice messages that we are trying to reach them and providing direct contact information. Although we have been unable to speak with *** and ******************* directly, Bluegreen wishes to respond to their concerns through the Better Business Bureau.

*** and ********************* first concern is with Bluegreens communication and responsiveness in resolving the issue they have experienced.Bluegreen strives to provide rapid and reliable communication for our owners.Bluegreens policy is to return owners communications promptly and follow through on owners issues until a satisfactory resolution is reached. Bluegreen received *** and ********************* letter on August 2, 2023. In response to the letter, our ************* ********************** team contacted *** and ******************* by telephone and email on August 7, 2023, and August 8, 2023. Unfortunately, we received no response to our voicemail and email messages and were unable to discuss *** and ********************* ownership then. At Bluegreen, we pride ourselves on our professionalism, communication, and support of owners. Once again,Bluegreen is pleased to respond to *** and ******************* through the Better Business Bureau. We hope *** and ******************* will respond to our contact attempts and speak with our Specialist by telephone so that Bluegreen can address their concerns.

*** and ******************** second concern is regarding lack of benefits that they have through their ownership. Bluegreen believes that all Vacation **** Points are valuable;however, by purchasing a Premier Silver ownership, *** and ******************* receive additional benefits with their ownership. As Premier Silver owners, *** and ******************* could utilize the Premier Wait List benefit, Points for payment of maintenance fees, increased Bluegreen Rewards, and discounted Bonus Time rates on presidential units. Bluegreen offers a lifetime ownership and understands that our owners may go through difficulties or disagree with certain changes that must be implemented as we adapt to industry changes and consumer preferences. Bluegreen continues to evolve because the way people vacation has changed, and Bluegreen always aims to deliver the latest innovations and offerings for our owners. In regard to Premier Wait List benefits, the Wait List requests are based on availability,therefore, they are not guaranteed until confirmed. Our Specialist is glad to discuss our ownership guidelines with *** and ******************* should they have any further questions or concerns.

*** and ********************* third concern is regarding representations they state were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 12 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 12 provides a space for ***and ******************* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. *** and ****************** by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that *** and *******************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

*** and ******************* are also concerned regarding their request to cancel their ownership. Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the Owner Beneficiary Agreement for *** and ********************* review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where *** and ****************** signed to make their timeshare purchase. *** and ******************* had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting. *** and ****************** had an opportunity to read through this document right away after purchasing or later at their leisure. If *** and ******************* had doubts about the Bluegreen product or its fit for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. This is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from *** and ******************* during the rescission period.

Additionally, *** and ******************* are concerned that they have yet to use their ownership. Our records show that *** and ******************* have booked and could have travelled on one reservation, at a Bluegreen property, since becoming Bluegreen owners. Our records further show that *** and ******************* have converted their Bluegreen Points into Choice Privileges Points for stays at ************* on four separate occasions and they have made seven reservations through RCI.We would advise *** and ******************* that our customer service contact center is available and eager to assist. Moreover, *** and ******************* were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers the widest selection of vacations when *** and ******************* confirm reservations in advance. Owner Confirmation Interview Section 1 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. *** and ******************* initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Our contact center is open six days a week to assist *** and ******************. Bluegreen contact center agents do not have restrictions on their talk times, so agents can and do stay on the telephone for as long as needed to provide guidance and book reservations.

*** and ********************* final concern is regarding the financial responsibilities for their timeshare ownership. Bluegreen would advise *** and ******************* that the purchase terms for their timeshare purchase was disclosed at the time of purchase. The second page of *** and ********************* Owner Beneficiary Agreement advises the purchase price and financing terms for their contract.If they were uncomfortable with the financing terms, *** and ******************* could have departed the sales presentation without signing any documentation or completing a purchase. Moreover, *** and ******************* initialed beside Section 11 of the Owner Confirmation Interview, indicating that they could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for their family.

Bluegreens ************* ********************** team has reviewed *** and ********************* ownership closely. After reviewing their ownership, Bluegreen finds that we will not provide the cancellation requested for *** and *******************. *** and ********************* contract for their May 5, 2010,timeshare purchase has been paid in full. Should *** and ******************* have any further questions or wish to discuss potential resolutions, we invite them to contact our Specialist directly at the contact information provided.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:01/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau We are filing a complaint against Bluegreen Vacations. Given our experience, we have requested they cancel our membership.We feel like we are playing a rigged game with Bluegreen. Every time we try to use our points for a trip, we are told that we need more and that will fix the problem. This just creates a perpetual income stream for them and more debt for us as timeshare owners. The results dont ever seem to change and we still cant use the timeshare as promised. We found the presentations to be exhaustive and the overall experience was negative and not what we expected from the timeshare world. Furthermore, some of the salespeople seemed to use intimidation or bullying tactics while others acted as if they were our friends by getting personal information from us in order to make a sale. This happens continuously at every owners' meeting we attend. We feel it is unacceptable for any company to condone such behavior from its representatives and we believe that it is both unprofessional and unethical. We believe we are also doing some sort of refund in addition to the cancelation of our contracts. Sincerely, ***** and *************************
Business Response
Date: 02/08/2024
February 8, ****

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21219962

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on January 30, ****, regarding the consumer correspondence of Mr.************************* and ******************************. Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *************** (*****) ******* and ****************************** purchased a timeshare interest with the Bluegreen Vacation Club on April 22, 2013. Mr. and ******************* increased their Points ownership through an equity trade on April 25, 2014. Mr. and Mrs. ******** timeshare interest confers ownership of ***** Annual Vacation **** Points.

Upon receipt of your correspondence advising of Mr. and Mrs. ******** concerns,our ************* ********************** Specialist reached out to Mr.and ******************* by telephone on January 31, ****, resulting in speaking briefly with ****************** when he advised he could not speak further due to work. Our Specialist followed up immediately by email advising ****************** we wish to speak with them regarding their Better Business Bureau correspondence,offering the availability to schedule a telephone appointment, and providing direct contact information. Our Specialist reached out again by telephone and email on February 2, ****, resulting in leaving messages that we are trying to reach Mr. and ******************* and providing direct contact information. Our Specialist reached out again by telephone on February 5, ****, resulting in leaving a voice message that we are still trying to reach Mr. and ******************* and providing direct contact information. Although we have been unable to speak with Mr. and ******************* in detail, Bluegreen wishes to respond to Mr. and Mrs. ******** concerns through the Better Business Bureau.

Mr. and Mrs. ******** first concern is they state they were told at every owner meeting they attended they needed more Vacation **** Points to fixproblems. Bluegreen is firmly of the opinion that all Vacation **** Points are valuable for reserving enjoyable and memorable vacations. There is no single right amount of Points. The number of Points an owner chooses to purchase is based on his or her unique travel desires. The sales advisors provide tailored options to meet the individual needs of our prospective and current owners. As Mr. and ******************* initialed in Section 3 of the Owner Confirmation Interview, each of Bluegreens Vacation **** accommodations is assigned nightly and weekly Points values that vary depending on the day of the week, size of the unit, resort location, and season. The Points Mr. and ****************** receive cover fewer nights at some properties based on these factors,but at other resorts a full weeks stay can be reserved very affordably. Mr. and ******************* also received for their review a Points Guide advising the number of Points needed for each accommodation. The Points Guide provides helpful information for owners to plan vacations with full knowledge of the times of year and types of accommodations their ownership allows at Bluegreens varied resort properties. Furthermore, Bluegreen would also advise Mr. and ****************** that they are free to decide when they wish to attend an owner update presentation for their ownership. As deeded owners with Bluegreen, Mr. and ****************** are not under any obligation to attend owner update presentations when they vacation at Bluegreen resorts. However, Mr. and ****************** are always welcome to attend a presentation should they wish to learn more about their ownership, hear Bluegreens current sales offers, or obtain the gifts given for attending a presentation.

Mr. and Mrs.******** second concern is regarding representations they state were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 12 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 12 provides a space for Mr. and ******************* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and ******************* completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr. and *******************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Mr. and Mrs. ******** final concern is regarding the pressure they state they felt to purchase additional Points when attending owner meetings and the exhaustive length of the sales presentations. Bluegreen would advise that Mr. and ******************* were not under any obligation to purchase or sign contracts and could have left our welcome center without purchasing if they felt upgrading their ownership by purchasing additional Points did not suit their vacation needs. Mr. and ******************* also state the meeting was exhaustive. Our sales presentations impart a great deal of information to prospective and current owners. Due to the volume of information shared during the sales presentations, the time can be lengthy.Moreover, the sales presentation time estimate covers the time for the initial presentation only. This estimate does not include the additional time spent to answer follow-up questions, tour the property, find the Points ownership best suited to a prospective or current owner, or complete the paperwork for a purchase.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ******** ownership closely, since receiving their Better Business Bureau correspondence. After review, Bluegreen finds that Mr. and ****************** remain bound to the terms of the purchase agreement they executed for their timeshare purchase. At this time, Bluegreen will not provide the cancellation and refund requested for Mr. and *******************. Bluegreen would advise that Mr. and Mrs. ******** contract purchased on April 25, 2014,was paid in full at the time of purchase. Should Mr. and ******************* have any further questions or concerns, we invite them to reach out to our Specialist at the direct contact information provided.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:01/29/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The meetings associated with our timeshare ownership have consistently exceeded the expected duration, often interfering with our scheduled activities such as sightseeing, dining, and general travel plans. Despite declining any upgrade offers and even traveling with family members, we have consistently found ourselves trapped in these meetings well beyond the anticipated time frame. Additionally, when we upgraded our ownership from ******* Seabreeze to ***********************************, as suggested by the salesperson, we did not witness any discernible benefits or improvements.Another issue that has contributed to our dissatisfaction is the unanticipated increase in maintenance fees and club dues every year after our initial purchase. We were not made aware of these additional costs at the time of our ownership acquisition, and the subsequent rise in fees has become a significant deterrent to our travel plans. In order to secure the use of our Bluegreen reservations, we have been forced to enter into payment plans on an annual basis, further burdening us financially
Business Response
Date: 02/08/2024
February 8, ****

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21216221

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on January 29, **** regarding the consumer correspondence of Mrs. ************************ Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ***************************** and Mrs. ***********************,signing as ***************************, purchased a Bluegreen Vacation Club timeshare interest on March 26, ****. Mr. and ***************** subsequently upgraded their ownership interest by purchasing additional Points on April 4, 2008; April 28,2012; April 18, 2015; March 25, 2016; and August 15, 2016. Mr. and ***************** also purchased a one-year Owner Sampler membership package of nine thousand additional Points on March 27, 2010. Mr. and ******************* timeshare interest confers ownership of twenty-nine thousand Annual Vacation **** Points and Premier Silver membership.

Upon receipt of your correspondence advising of ******************* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our ************* ********************** Specialists attempted to reach ***************** by telephone and email on January 30, ****,leaving messages to notify her that we would like to speak with her further to address her Better Business Bureau correspondence. Our Specialist reached out to ***************** by telephone again on January 31 and February 1, ****, again leaving messages that we are trying to reach her and providing direct contact information. Although we have been unable to speak with ***************** directly,Bluegreen wishes to respond to her concerns through the Better Business Bureau.

******************* first concern is that their sales presentations have lasted longer than the timeframe expected. Our records show that the Glovers have completed several upgrades after their original purchase. Our sales presentations impart a great deal of information to prospective owners. Due to the volume of information shared during the sales presentation, the time can be lengthy.Moreover, the sales presentation time estimate covers the time for the initial presentation. This estimate does not include the additional time spent to answer a prospective owners follow-up questions, tour the property, find the Points ownership best suited to a prospective owner, or complete the purchase paperwork.

******************* second concern is regarding attending owner update presentations. ***************** states that during these presentations, they have felt pressure to purchase additional Points. Bluegreen would remind Mr. and ***************** that as deeded owners with Bluegreen, they are not under any obligation to attend owner update presentations when they vacation with Bluegreen if they do not wish to participate. However, Mr. and ***************** are always welcome to attend a presentation should they wish to learn more about their ownership,hear Bluegreens current sales offers, or obtain the gifts given for attending a presentation. Our owner update presentations are designed to answer questions, provide information, and present offers for enhancing Vacation **** ownership. Owner update presentations impart a great deal of information about how to use the ownership, including information about how Vacation **** usage may be enhanced by purchasing additional Vacation **** Points. Mr. and ***************** did not need to consider information presented about purchasing additional Points if they were not interested in expanding their ownership at the time of any of their upgrades.

******************* third concern is with the benefits of purchasing additional Points when they completed their equity trade on March 25, 2016. By completing that upgrade contract, Mr. and ***************** expanded their ownership from twenty thousand Annual Points to twenty-nine thousand Annual Points, remaining at the Premier Silver level of ownership they previously had. Each owner has varying reasons for purchasing additional Points. Naturally, additional Points afford an expanded ownership with more Points available to reserve accommodations and alternatives for travel across Bluegreens resorts and through our partnerships. The most common reasons owners decide to purchase additional Points are to receive additional benefits, travel more often, and enjoy larger accommodations when vacationing. Bluegreen agrees that all of these are great reasons to purchase additional Points. Furthermore, while Mr. and ***************** did equity trade contracts deeded at ******* SeaBreeze in ********************,*******, for contracts deeded at ********************************** in ************, *******, Bluegreen would remind Mr. and ***************** that the location of their deeded property is immaterial when they reserve vacations,because their Vacation **** Points can be used to book any available Bluegreen property.

Finally,***************** states their maintenance fees have increased. The Terms and Conditions of the Owner Beneficiary Agreement in Section 4: Common Assessment Fees and **** Dues set forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. This billing calculation indicates that maintenance fees will increase as the number of Vacation **** Points owned increases, and Mr. and ***************** have purchased additional Points on five occasions. Moreover, Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees,including installment plans of three months, longer payment plans, and prepayments before the maintenance fee bill is due.

Bluegreens ************* ********************** team has reviewed Mr. and ******************* ownership closely. After doing so, Bluegreen finds that Mr. and ***************** remain responsible under the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation requested by Mr. and *****************. Our records show that Mr. and ******************* purchase contracts completed on April 28, 2012, and August 15,2016, went through relief with Pinnacle Vacations in April of 2018. Mr. and ******************* purchase contracts signed on March 26, ****; April 4, 2008; and April 18, 2015 have since been equity traded and are no longer an active part of Mr. and ******************* ownership. Mr. and ******************* contract purchased on March 25, 2016, is current on all payments at this time. Should ***************** have any further questions or concerns, she has the direct contact information of our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 07/02/2024

Complaint: 21216221

To whom it may concern, I am writing to inform you of our decision to cancel our timeshare purchase with Bluegreen Vacations. My wife and I have been loyal Bluegreen members and owners since 2004, initially attracted by the opportunity to enjoy wonderful trips to our desired destinations with the only requirement being an hour-long presentation. However, over the years, we have experienced a shift in the nature of these presentations, leading to a significant negative impact on our overall vacation experience. The meetings associated with our timeshare ownership have consistently exceeded the expected duration, often interfering with our scheduled activities such as sightseeing, dining, and general travel plans. Despite declining any upgrade offers and even traveling with family members, we have consistently found ourselves trapped in these meetings well beyond the anticipated time frame. Additionally, when we upgraded our ownership from Daytona Seabreeze to Grande Villas at ******************, as suggested by the salesperson, we did not witness any discernible benefits or improvements.

Sincerely,

***********************
Business Response
Date: 07/11/2024
July 11, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***************** and the Caribbean
*************************************************************************************************************

RE: Consumer File No. 21216221

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on January 29, 2024, regarding the consumer correspondence of Mrs. ************************ Bluegreen was notified of rebuttal correspondence received from ***************************** and Mrs. *********************** on June 27, 2024, in response to which the Better Business Bureau reopened the *******complaint on July 2, 2024. Thank you for reaching out to us on Mr. and ****************** behalf to apprise us of their continuing inquiry.

Upon receipt of your correspondence advising of Mr. and ******************* rebuttal, our ************* ********************** Specialist reached out to Mr. and ***************** by telephone and email on June 28, 2024,leaving messages that we are trying to speak with them regarding their rebuttal correspondence. Our Specialist reached out to Mr. and ***************** by telephone and email again on July 3, 2024, again leaving messages that we are trying to reach them and providing direct contact information. **************** replied by email on July 8, 2024, advising that he needs additional time to schedule an appointment due to the death of a family member, and Bluegreen would like to send **************** and ***************** our deepest condolences for their loss. Our Specialist made an additional attempt to reach Mr. and ***************** by telephone and email on July 10, 2024, leaving additional messages with direct contact information.When Mr. and ***************** are ready to schedule an appointment, they may reply at their convenience, and our Specialist will be pleased to assist them. Although we have been unable to speak with Mr. and ***************** directly at this time,Bluegreen wishes to respond to their rebuttal through the Better Business Bureau.

Mr. and ****************** rebuttal correspondence expands on the same concerns stated in ******************* original correspondence to the Better Business Bureau. Bluegreen reiterates the positions described in our earlier reply correspondence dated February 8, 2024, on all subjects therein. Bluegreen would also like to respond to the additional concern in Mr. and ******************* rebuttal correspondence.

Mr. and ******************* rebuttal correspondence states that they have decided to cancel their ownership. Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. and Mrs. ******* review. The Owner Beneficiary Agreement states the rescission period on the signature page in bolded text and capital letters immediately above the signature lines where Mr. and ***************** signed to make their timeshare purchase. Mr.and ***************** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting;therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If Mr. and ***************** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with Mr. and **************** and explain that this is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from Mr. and ***************** during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Bluegreen desires to be responsive to Mr. and ******************* concerns and resolve this matter. However, Bluegreen remains firm that we will not cancel and release Mr. and ***************** from further financial obligation. Should Mr. and **************** have any further questions or concerns, they have the direct contact information for our Specialist.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:01/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We would like to express our extreme frustration and disappointment with Bluegreen Vacations and their handling of our timeshare. We have been customers of theirs for many years, investing our hard-earned money into a product that promised us unforgettable vacations. However, the reality has been far from what was advertised. Our experience with Bluegreen has been nothing short of a nightmare.At this point in time, we would like an update from Bluergeen regarding the status of our timeshare account. We have attempted to get this information from Bluegreen directly but for some reason our calls and emails continue to go unanswered which leaves us in the dark about where we stand with our ownership.We are requesting an immediate update on the status of our timeshare account. We would also like clarification on what options we have to cancel our ownership completely.
Business Response
Date: 02/07/2024
February 7, ****

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21213667

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on January 29, ****, regarding the consumer correspondence of *********************** and **********************. Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Upon receipt of your correspondence advising of Mr. and Mrs. **** concerns, our ************* ********************** Specialist reached out to Mr.and *********** by telephone and email on January 30, ****, resulting in leaving messages advising we wish to speak with them regarding their Better Business Bureau correspondence and providing direct contact information. Our Specialist spoke with ********** by telephone later on January 30, ****, listening to his concerns, advising of their account status, and explaining the consequences of nonpayment. In addition to speaking with ********** directly, Bluegreen wishes to respond to Mr. and *********** through the Better Business Bureau as well.

Bluegreen would advise that *********************** directed the same consumer matter to the ******* ************************* Please find enclosed the response that Bluegreens **************** sent directly to ********** after receiving his correspondence through the ******* ************************* Bluegreen reiterates the positions described in our earlier correspondence to ********** dated September 26, 2023, on all subjects therein.In addition, Bluegreen would like to respond to the additional concern in Mr. and Mrs. **** Better Business Bureau correspondence.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. **** ownership closely, since receiving their Better Business Bureau correspondence and we are pleased to provide clarification of their account status. After review, Bluegreen finds that we will not provide the cancellation and release from further financial obligation requested for Mr. and ***********. At this time,however, Bluegreen would advise that Mr. and Mrs. **** mortgage loans for their timeshare purchases on June 6, 2016; June 17, 2019; and September 12, 2020,charged off due to nonpayment on January 12, 2023; January 23, 2023; and February 15, 2023, respectively. Bluegreen would also advise that Mr. and Mrs. **** contract purchased on December 3,2016, was paid in full at the time of purchase. Should Mr. and *********** have any other questions or concerns, we invite them to reach out to our Specialist at the direct contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 03/15/2024
Bluegreen has cancelled three of our timeshare purchases. We want to know why they wont provide us with any options to cancel our fourth and remaining timeshare especially when it has been paid for in full. We just want this matter to be resolved and over with and we feel that Bluegreen could care less to try and provide any assistance or reasonable options. We were lied to and misled on all fronts especially during our upgrades. We do not want this to be passed on to our daughter as she will not be able to afford it. We were told by one representative to convert our Bluegreen points to the *** program which apparently doubles your points. He then said to make a reservation then cancel it and your points would then be doubled. So basically he told us that we have to cheat just to be able to use this timeshare. We are in our 60s and do not want this. We need Bluegreen to work with us here.
Customer Answer
Date: 03/18/2024

Complaint: 21213667

I am rejecting this response because:Bluegreen has cancelled three of our timeshare purchases. We want to know why they wont provide us with any options to cancel our fourth and remaining timeshare especially when it has been paid for in full. We just want this matter to be resolved and over with and we feel that Bluegreen could care less to try and provide any assistance or reasonable options. We were lied to and misled on all fronts especially during our upgrades. We do not want this to be passed on to our daughter as she will not be able to afford it. We were told by one representative to convert our Bluegreen points to the *** program which apparently doubles your points. He then said to make a reservation then cancel it and your points would then be doubled. So basically he told us that we have to cheat just to be able to use this timeshare. We are in our 60s and do not want this. We need Bluegreen to work with us here.

Sincerely,

*******************
Initial Complaint
Date:01/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sept. 22, 2023 I received an email from Bluegreen Vacations Club based in ********** stating they were suspending my account due to Compliance issues due to suspected Commercial use of my ownership. Without asking for proof as to who was using my reservations, they just suspended my account such I cannot make any new reservations. We are allowed to let friends and family use our reservations. I have been in contact with them to see what needs done to have my suspension lifted, with little progress. I also recently learned it is a ******* state law that Bluegeen Vacations Club is not allowed to prevent me from using my ownership. They are insisting I pay my upcoming Maintenance fees even though I am unable to use my ownership for future reservations and have no idea if or when I will have the suspension on my account lifted. So far, they haven't given me any concrete answers as to what needs done to get my suspension removed. I feel I am being dealt with in an unfair manner. I have paid over $77,900 to Bluegreen Vacations Club for my points and over $78,725 in Annual Maintenance fees and Club dues and feel betrayed by their actions with all the money I have paid to them.
Business Response
Date: 02/06/2024
February 6, ****

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21208122

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on January 27, ****, regarding the consumer correspondence of ***********************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *********************************** and ******************************** purchased a Bluegreen Vacation Club timeshare interest on June 30, ****. Mr. and ******************** subsequently increased their ownership interest by purchasing additional Points on June 6, 2007; October 13, 2007; and May 10, 2010. Mr. and ********************* completed an additional upgrade on October 16, 2019, but they exercised their right to cancel this purchase within the statutory rescission period. Finally, Mr. and ********************* acquired additional Points via the secondary market on January 9, 2020; January 15, 2020; January 21, 2020;January 23, 2020; and March 12, 2020. Mr. and Mrs. ********* timeshare interests confer ownership of ****** Annual Vacation **** Points and ****** Biennial Points, totaling ******* Points annually and Premier Platinum membership.

Upon receipt of your correspondence advising of Mr. ********* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our ************* ********************** Specialists spoke with ******************** by telephone on January 29, ****, listening to his concerns, reviewing the status of his account, and discussing next steps. In addition to speaking with ******************** directly, Bluegreen wishes to respond to his concern through the Better Business Bureau as well.

Mr. ********* concern is regarding the compliance hold placed on their account. *********************** ************* ********************** team has reviewed Mr. and Mrs. ********* ownership closely. During their conversation on January 29, ****,our Specialist advised ******************** that, for questions related to compliance, he should reach out directly to our Corporate and Regulatory Compliance Director at the email address previously provided. Should ******************** have any further questions or concerns, he has the direct contact information of our Compliance ******************************************************************************* **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:01/26/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I wish to cancel my ownership. In the 7 years I have owned my timeshare, I have only used my timeshare once. This is due to there being almost no availability. Considering this, I cant continue to justify owning this account and continuing to put myself into further debt. Now, as I have aged and my health has declined, Im not able to travel to the locations that are available to me. This has become a source of anxiety and financial concern. My family needs to have this timeshare closed out as its absolutely criminal how much money we have put towards this contract. My family is currently $15,000 in debt for trying to keep up with these payments. We were told you would take back the contract if we paid off the mortgage first. We then took out a loan to do so, just to be told Bluegreen does not have a buyback program. We need assistance please
Customer Answer
Date: 02/05/2024
Hi. The correct spelling of my last name is ******. I must reiterate one main key point. As I told BlueGreen representatives, my original reason for making this purchase is due to ONE reason: I was told specifically that if at any time that I was dissatisfied with this purchase, I could sell it back to BlueGreen. This was the selling point. After not being able to book during the warm months ( even attempting to book 45 days in advance) I went back to BlueGreen a few times, with each representative telling a different account of how this program works. Now after several of years of wasted money, no service recd, debt incurred, I am asking BlueGreen to allow me to exit out of this program since they have not fulfilled their promises. BlueGreen refuses and states they dont offer buy backs. But that is not what was told to me originally . The original fee was $10,000 which I have been paying ******/ month for 7 1/2 years. This payment has now become a hardship. Thank you kindly!
Business Response
Date: 02/05/2024
February 5, ****

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21205896

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on January 26, **** and the clarification provided on February 5, ****, regarding the consumer correspondence of ******************* ******. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners, members, and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners, members, and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ******************** ****** purchased a timeshare interest with the Bluegreen Vacation Club on July 27, 2016. Ms. ******* timeshare interest confers ownership of ***** Biennial Vacation **** Points.

Upon receipt of your correspondence advising of Ms. ******* concerns, our ************* ********************** Specialist spoke with **************** by telephone on January 29, ****, listening to her concerns, offering personalized assistance with her ownership, clarifying ownership information,and advising there is no option to cancel. **************** declined assistance with utilizing her ownership. Our Specialist immediately followed up by email sending **************** direct contact information for our authorized third-party resale agent and providing information on how to initiate a title transfer request. In addition to speaking with **************** directly, Bluegreen wishes to respond to ****************** concerns through the Better Business Bureau as well.

Ms. ******* first concern is regarding availability to book vacations with her ownership. *************** was advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 1 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. **************** initialed beside Section 1,indicating she understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if *************** wants additional information about reserving vacations, we invite her to call our customer service contact center. Our contact center is open six days a week to assist ************************* getting the most out of her Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with **************** for as long as needed to provide guidance, answer questions, and book reservations. In addition, Bluegreens records indicate that **************** stopped paying her maintenance fees and **** Dues upon receipt of her second full year annual maintenance fee billing in July 2018. Her maintenance fees have therefore been past due since August 15, 2018, and were referred to a third-party collection agency on July 30, 2019. Owner Confirmation Interview Section 8 clearly states that maintenance fees and **** Dues must be current in order to reserve and use **** Accommodations. Therefore, Bluegreen would advise that the primary reason **************** has been unable to use her timeshare is because of the restriction placed on her account from the ongoing delinquency of her maintenance fees and **** Dues.

****************** second concern is that she states she is unable to use her ownership due to her age and a change in her health, which has affected her ability to travel. Bluegreen empathizes with the unfortunate circumstances of ***************** health issues that have come about since her timeshare purchase with Bluegreen. We understand that **************** is unable to travel in her current health condition. Generally, illness and health concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership even as one of the primary owners travel is affected. Still, Bluegreen appreciates **************** for sharing the health challenges affecting her and sends wishes for good health and recovery.

****************** third concern is regarding affording her timeshare ownership as she states it has become a financial concern.Bluegreen would advise **************** that the purchase terms for her timeshare purchase were disclosed at the time of purchase. The second page of ****************** Owner Beneficiary Agreement advises the purchase price and financing terms. If she was uncomfortable with the financing terms, *************** could have departed the sales presentation without signing any documentation or completing a purchase. **************** initialed beside Section 12 of the Owner Confirmation Interview, indicating that she could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for her family.

****************** next concern is that she states she was told that if she paid off her mortgage loan then Bluegreen would take back her timeshare ownership. Bluegreen would remind **************** that she purchased a timeshare ownership that is intended to be a lifetime ownership. Bluegreen would advise that the Owner Beneficiary Agreement Terms and Conditions: Section 1(a) Trust Agreement indicates that Ms. ******* ownership is intended to be perpetual creating a lifetime of vacations. Bluegreen would also advise *************** that Bluegreen does not offer a formal buyback program. Bluegreen makes no guarantees of providing any potential options for exiting a timeshare ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product.Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation. Again, our Specialist sent **************** contact information for our authorized third-party resale agent and title transfer request information by email on January 29,****.

****************** final concern is regarding representations she states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provided a space for *************** to write any promises or commitments that were important to her purchase decision that are not otherwise covered in writing. **************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that ****************, as the purchaser, should not rely on any oral or written representations that are not set forth in the contract documents.

Bluegreens ************* ********************** team has reviewed ****************** ownership closely, since receiving her Better Business Bureau correspondence. After review, Bluegreen finds that **************** remains bound to the terms of the purchase agreement and promissory note she executed for her timeshare purchase. Bluegreen will not provide the cancellation and release from further financial obligations requested for ****************. Should **************** have any further questions or concerns, we invite her to reach out to our Specialist at the direct contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 02/05/2024

Complaint: 21205896

I am rejecting this response because:
Hi. The correct spelling of my last name is ******. I must reiterate one main key point. As I told BlueGreen representatives, my original reason for making this purchase is due to ONE reason: I was told specifically that if at any time that I was dissatisfied with this purchase, I could sell it back to BlueGreen. This was the selling point. After not being able to book during the warm months ( even attempting to book 45 days in advance) I went back to BlueGreen a few times, with each representative telling a different account of how this program works. Now after several of years of wasted money, no service recd, debt incurred, I am asking BlueGreen to allow me to exit out of this program since they have not fulfilled their promises. BlueGreen refuses and states they dont offer buy backs. But that is not what was told to me originally . The original fee was $10,000 which I have been paying ******/ month for 7 1/2 years. This payment has now become a hardship. Thank you kindly!

Sincerely,

**********************
Business Response
Date: 02/14/2024
February 14, ****

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21205896

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on January 26, **** and the clarification provided on February 5, ****, regarding the consumer correspondence of ******************* ******, and ****************** rebuttal correspondence received on February 6, ****. Thank you for reaching out to us on her behalf to apprise us of her continuing inquiry.

Upon receipt of your correspondence advising of ****************** rebuttal,our ************* ********************** Specialist spoke with **************** by telephone on February 7, ****, again listening to her concerns, offering assistance with her ownership, and advising our position has not changed. *************** again declined assistance with utilizing her ownership. In addition to speaking with **************** directly, Bluegreen wishes to respond to ****************** rebuttal through the Better Business Bureau as well.

**************** does not identify any new issues in her rebuttal to which Bluegreen has not already responded. Bluegreen reiterates the positions described in our earlier correspondence to the Better Business Bureau dated February 5, ****, on all subjects therein.

Bluegreens ************* ********************** team has reviewed ****************** ownership closely, since receiving her rebuttal correspondence. After review, Bluegreen still finds that **************** remains bound to the terms of the purchase agreement and promissory note she executed for her timeshare purchase. Again, Bluegreen will not provide the cancellation and release from further financial obligations requested for ****************. Should **************** have any further questions or concerns, she has the direct contact information for our Specialist.

********************************************************** **** Services
Bluegreen Vacations Corporation

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