Complaints

This profile includes complaints for Safe Ship Moving Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Safe Ship Moving Services LLC

  7789 NW Beacon Square Blvd Boca Raton, FL 33487

• 

  Safe Ship Moving Services LLC

  200 Knuth Rd Boynton Beach, FL 33436-4629

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used safe ship to help coordinate a interstate move. The poor service and misleading nature of their business is unacceptable. They lure you in with a quote for an amazing price for the move. After they collect your nonrefundable security deposit they adjust the quote and add thousands to what was initially quoted. Then when the delivery happened the delivery company they contract adds several more thousand due to safeship not accurately quoting proper space on the delivery truck. All in all my initial quote was $7600 and I ended up paying almost $15k due to their intentional, misleading and unacceptable business practices. They were supposed to listen to my phone call to determine if the person providing the estimate did not accurately record information causing my quote to be wrong. It's been a week and I have not been contacted by anyone. They do not follow up as promised and unless I call them repeatedly I get no help.

  Business Response

  Date: 07/14/2025

  We appreciate you taking the time to share this feedback. While its clear that your experience did not meet expectations, input like this is valuable and will be used internally for training purposes to help improve communication, quoting accuracy, and follow-through. We recognize the frustration caused by pricing differences and the lack of timely updates, and this type of detailed account is important for us to evaluate and learn from. 
  
  
  
  

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23568507
  
  I am rejecting this response because: They have decided to not provide any compensation of any kind regarding my poor delivery experience. They acknowledge it did not meet expectations but have chosen to do nothing. See attached screenshot of a text received from them yesterday. 
  
  Sincerely,
  
  *********** ******

  Business Response

  Date: 07/28/2025

  We do apologize that you feel that way and understand how frustrating this experience has been. We know how important clear communication and accurate expectations are during a move. While the estimate is based on the inventory provided at booking, adjustments can occur if more space or services are needed at pickup. These details, including the nonrefundable deposit policy, are outlined in the paperwork and verification process. A member of our team will be reaching out to follow up and review your concerns further. We're here to assist however we can.

  Customer Answer

  Date: 08/07/2025

  No one has reached out to me since the last message from them on July 29th.

• Initial Complaint

  Date:07/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Safe Ship Moving based on an $6500 storage and moving service. This quote is based off of 2 assessments. Safe Ship hired Info **************** to provide the ******************************** ************************* ****************s loaded our furniture and household items on May 10, 2025. Once they loaded the entire truck, which had LESS items than the original assessment, they charged me an additional $2000, saying our items took up more square feet than assessed. Although I felt I was being overcharged, I didn't have much choice as we had sold our house and was too close to closing date to find another service.Long story short, I took advantage of their 30 day free storage option, and asked that my delivery take place on June 10, 2025. Today is July 5th, and I still do not have my shipment. Every week I've been promised my shipment 'next week' since June 5th. Today I was told between 'next Thursday - Friday, no later than Saturday'. I have no confidence that they have my items. According to their attached timeframe, I was supposed to receive my shipment no later than Friday June 27th, 15 business days after requested delivery date.I would like a partial refund. I have missed work due to my work clothes and equipment being on that shipment.

  Business Response

  Date: 07/15/2025

  Thank you for sharing your experience with Safe Ship Moving Services. We acknowledge the ongoing delay you've experienced, and I apologized for the impact it has had on your schedule and peace of mind. Delays in delivery, especially beyond the outlined window, can be incredibly disruptive, and we understand your frustration. While your initial estimate was based on inventory details provided during your assessments, adjustments may occur when the actual volume exceeds what was reserved, though we regret the pressure you felt in that moment. We are actively reviewing the specifics of your delivery situation and a member of our customer care team will follow up directly to address your concerns and assist with next steps regarding your request. Your feedback is being taken seriously as we work to ensure you receive the resolution and communication you deserve.

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23559055
  
  I am rejecting this response because no attempt has been made to reconcile the delay in delivery. We had a written first day of delivery for 6/10/25. According to Safe Ship policy, we were to receive our delivery within 5-14 business days, which would have put our delivery by 6/27/25.  They have an extended 'extreme' delivery time of 30 days, which would have put our delivery on 7/5 at the latest.  We received our delivery 7/12 instead. And the delivery company attempted to charge us an addition $600+ for 'additional storage' time for the their delay in our delivery. From 6/5 until 7/5, we were lied to about our delivery being 'on the way'.  We had to purchase living items to account for 60 days (30 additional days than planned) of not having our household items. I am requesting a $2800 refund to suffice.  This is the amount that I was overcharged from the original estimate due to Safe Ship not accurately assessing our household items (by number of items) OR their delivery company over-charging us based on their measurements (of square footage).

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 07/23/2025

  We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed. I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further

• Initial Complaint

  Date:07/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Safe Ship Moving Services to coordinate our move from **********, ** to ***********, **, paying extra for guaranteed delivery by June 21, 2025. They assigned ************** as the carrier. Our belongings were picked up on June 18th, and my father-in-law witnessed being loaded onto a Cita truck and driven away.Since then, we have called Safe Ship repeatedly nearly every day since June 21 asking for updates. Each time, we were given inconsistent or false information: that our items were "in transit," then "in storage," then that a driver was being assigned. One agent even told us a new carrier would take over only for a manager to later admit that wasn't possible.On July 4, Safe Ship admitted again that no driver has been assigned, no delivery date is known, and they have no explanation why.We were told to deduct the guaranteed delivery fee from the movers payment, but we have not actually received a refund, and there is still no confirmed delivery plan. This is a clear breach of contract, and their communication has been negligent at best, deceptive at worst.This has caused serious harm to our family. My husband, who has a chronic back condition, had to be hospitalized due to sleeping on a borrowed air mattress. His back seized and he was unable to move. He is still unable to work as I write this. Weve had to purchase emergency furniture, including a recliner for him to sleep in. We have small children who have also been without their beds and basic belongings. One of my children is special needs and is having a very difficult time without normalcy.We are requesting:An immediate and accurate delivery update,A refund of the Guaranteed Delivery fee and further discount for negligence,- I specifically have asked for the remaining balance to be waived and a further discount A delivery or release of our items within 48 hours.

  Business Response

  Date: 07/15/2025

  We're truly sorry for the distress this move has caused your family. Your experience is not reflective of our standards, and we take full responsibility for the delays and breakdowns in communication. We're working urgently with the carrier to resolve this and will be reaching out directly to provide a delivery update, process the refund, and discuss further resolution. Thank you for your patiencewe're committed to making this right.

  Customer Answer

  Date: 07/16/2025

  The company Safeship was using decided to pay a random man with a truck who then hired men off of ********** to deliver our items. They left a lot behind in the storage unit. Including my special needs son's bed. A majority of our things were loaded improperly and lots is damaged. Safe ship was able to get ************** to reach out. **** promised to deliver the rest of our things, but we still have not updates. 

  A representative from Safeship customer satisfaction is currently working with us on getting the rest of our items delivered to us and working through a compensation for the medical bills we have incurred and damage to our belongings. I would like the case to stay open until we have a final resolution. 

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23557981
  
  I am rejecting this response because: At first, Safeship said they would ensure the delivery of our things and consider compensation. Not only is Safeship not ensuring the delivery of our items, but they have refused to accept any liability or responsibility for the items not delivered. They have told me over and over that they do not control the moving company **************. They have also told me that they do not guarantee a smooth moving process. They have already told me that they will not even consider providing any compensation because that is the moving company's responsibility even though we hired Safeship NOT **************. All Safeship has done is call the moving company and relay responses. Nothing is getting done, and we have been waiting for 39 days at this point for our things with no resolution. What is the point of going through Safeship if there is no guarantee? 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 07/31/2025

  I understand how difficult and frustrating this experience has been for you and your family, especially given the impact it has had on your health and daily life. I apologized for the inconvenience caused by the delay and the challenges youve faced while waiting for your belongings. Our team is actively working to finalize a delivery plan and will continue to keep you updated as new information becomes available. Your feedback is taken seriously and will be used to strengthen our communication and service for future moves.
  

• Initial Complaint

  Date:07/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7, 2025, we contracted with Safe Ship for $21491.58 total for our move. I chose the company because it claims to be veteran-owned and operated. On July 3, 2025, four days before our move, having walked through the house as we did before (we had far fewer items as we are moving to a smaller home and began selling large items), the space required for the move doubled, and the price went up to > $40,000.

  Business Response

  Date: 07/15/2025

  We acknowledge your feedback and the concerns youve raised regarding the change in pricing. I apologized for any frustration or disruption this caused you. We understand that pricing adjustments can be stressful, while our estimates are based on the information available at the time of booking, changes to inventory, and space requirements whether additions or removals may impact the overall cost. We strive to make that process transparent and informative, and we regret if that wasnt your experience. We value the trust customers place in **, especially when choosing a company based on its values and service promises. Your concerns are important and are being reviewed to ensure we continue to deliver on the expectations we set.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cita Van Lines Attn: ****** [Last Name, if known] / ***************** RE: Move #***-0328 Formal Demand and Notice of Intent to Pursue Legal Action To Whom It May Concern,Let me be very clear: what your company did to us under the guise of a professional moving service was nothing short of a calculated bait-and-switch scam.When we began this process, we found your company through a ****** search, impressed by your high ratings and the empty promises made by your representative, ******. He painted a picture of integrity, professionalism, and expertise. What we got was deception, manipulation, and absolute negligence all at a massively inflated cost.On the day of our move, we were blindsided by a $6,000 increase from the original quote. This wasnt a clerical error it was a classic hustle, and ****** knew exactly what he was doing. You gave us no choice but to negotiate under pressure, when we were already in the middle of relocating our lives.Instead of the promised semi and professional crew, you sent two young men with a single box truck. The move, which was scheduled to take one day, turned into a two-day nightmare. And while those two young men worked hard under the circumstances, thats where anything resembling professionalism ended.What followed was an absolute disgrace:You subcontracted our move out clearly to the lowest bidder you could find.Our possessions were shuffled around, dumped between trucks and careless hands multiple ******** the time our delivery arrived in **********, two guys were literally sitting in our front yard scrolling ********** trying to hire anyone they could find to help unload the truck offering bottom-dollar cash for labor.Fragile boxes were crushed, clearly mishandled. Others had been opened or replaced entirely.Our brand new big-screen TV was destroyed not cracked, not scratched obliterated.

  Business Response

  Date: 07/15/2025

  We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed.  I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired safe shipping to pack, move, & unpack my bigger items. I paid them a deposit on May 28 for the move to be on June 6. The night before the movers called saying, cash, check, or venmo. I told them I had to pay with a credit card. 3 times they called & said the same thing, cash, check, or venmo. 3 times I told them I had to pay with credit card. The movers came on the next day with paperwork unfilled out. Safe shipping contracts out their movers. A *** from the movers called to run my credit card, requesting a copy of the credit card, & my drivers license. He said it would take a few days for the transaction to finalize & my furniture would have to go in storage. Safe shipping said I would have 30 days free storage, & I signed a paper stating so. That following Monday, the *** from the movers calls & said the transaction didnt go through because I gave the wrong zip code, which was not true. He then sent me an invoice that I could click on to make the payment, which went through right away. The *** told me they would call the night before with a delivery ************ I had informed them that on June 11, I was having a heart ******** could possibly be spending the night. Well, the day of my procedure, he calls to say they are delivering my furniture that day. I told him I was at the hospital to have my ************** wanted to deliver my furniture after my procedure, which I still didnt know if I would be staying the night. He asked about the next day, and I said if I spend the night, I didnt know when I would be home. I ended up having 2 stents and a balloon placed, spending the night & released in the afternoon. The move couldnt be done. I have called both companies everyday about delivery of my ************* get the run around. I am put on perpetual hold, am told by safe shipping delivery will be in 1-3 days, which as of today, July 3 has not happened. Ive left messages for the moving ***. The bill is paid in full. I want my furniture!

  Business Response

  Date: 07/15/2025

  Safe Ship Moving Services acknowledges your review and the ongoing frustration you've experienced throughout this process. I apologized for the continued delays, the breakdown in communication, and the added stress this situation has causedespecially given your medical circumstances. We understand how important it is to have a clear and reliable delivery schedule, particularly when your move and personal health needs intersect.
  Your concerns about payment processing, storage expectations, and delivery coordination are being taken seriously and will be reviewed internally. We recognize that your items are paid for in full, and ensuring your delivery is completed as quickly as possible is now our priority. A representative will follow up with you directly to assist in resolving this matter.

• Initial Complaint

  Date:07/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial quote by Safe Ship-$9000. FOUR days before pick up, final quote increased-$12,626 (final total ended up over $14,000). 5/27/25 No Borders pick up, 2 guys didnt speak English, forgot two boxes/ furniture pieces. Called them immed but they refused to come back. Made countless calls/email inquiries to both (all documented). Was pushed off/promised a callback-NEVER happened. Didn't follow stated procedure for storage retrieval/final delivery scheduling. Called SS 4/23/25 to schedule final delivery, supposed to receive "storage removal" email request from SS-never received. Instead, Safe Ship/No Borders removed my items from storage, never communicated or notified me. 4/27/25 received call from Safe Ship stating carrier was "enroute" & would delivery next day (5-6 days BEFORE my 1st avail date). Carrier now demanding $1500 redelivery fee & $1500 shuttle fee. Called Safe Ship who spoke w/ No Borders owner & agreed to waive the redelivery fee, delivery rescheduled (5/10/25). 5/9/25 no update on delivery. Contacted carrier directly, told no delivery 5/10/25 due to a truck issue. No one from No Borders or Safe Ship notified me of this. Contacted Safe Ship to reschedule delivery again (now 5/14/25). 5/13/25 No Borders again demanded add. payment of $1500 redelivery & $1500 shuttle fee threatening not to deliver my items. Contacted Safe Ship again, now told I'm required to pay the additional fee or they won't deliver my items. Safe Ship said issue would escalated to management and I'd receive a callback...never did. 5/14/25 final delivery day - I pay extra money because I don't want my stuff held hostage any longer. Almost HALF of my furniture/items are either destroyed or significantly damaged (claim with full list and photos submitted to No Borders - no response).

  Business Response

  Date: 07/15/2025

  We acknowledge your review and the frustration expressed regarding your move. I apologized for the challenges you faced and understand how difficult it is when expectations are not met, especially during a major life transition. While we strive to maintain clear communication and transparency throughout the process, we recognize that this experience has left you feeling unheard and disappointed and for A **************** representative will be in contact with you to discuss this matter further. Our team goes over the full cancellation and payment policy on a recorded line before services are confirmed, and we do our best to prepare customers for potential adjustments based on final inventory and access needs I'll like to  I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process. 

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23552502
  
  I am rejecting this response because: an apology is not sufficient for my overall experience and does not address the unnecessary, additional fees I was forced to pay for a mistake that I did not make. I've had one conversation so far with a ************************** *** (7/8/25) and he confirmed (like others before him) that proper protocol was not followed and that they (Safe Ship) and my carrier (No Borders Moving & Storage) made a large mistake. He advised that they and the carrier would like to help resolve the situation but ***eatedly requested that I delete my reviews and retract any complaints I filed, which I refused to do. I did state that IF a proper resolution was presented then I would update my existing reviews/complaints to reflect those efforts. Safe Ship requested to have another conversation (this time to include the carrier) and I communicated very clearly to them that I was willing to do this but would have to wait until later this week (around 7/17 or 7/18) as I was unavailable due to work/prior obligations until then. Despite this communication regarding my availability, Safe Ship has continued to badger me with calls (often one right after another or several in a day), texts, VMs and left messages implying that I've been unavailable "despite their efforts to resolve things" even though I clearly and ***eatedly communicated my schedule availability to them. I am still planning on having the ***eat conversation tomorrow or Friday, but my experience with both of these companies continues to be overwhelmingly frustrating.

  Sincerely,
  
  ***** *********

  Business Response

  Date: 07/17/2025

  We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed.  I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further.

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23552502
  
  I am rejecting this response because this is the exact same message that was sent/posted in response to my initial compliant). I attempted to call Safe Ship today after all their messages/texts and there was no response. I left a VM w/ **** from Customer Experience indicating I would be available today & tomorrow (7/18/25) to speak with him and requested callback . 
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a broker who money from me already to hire Cobra Van lines to pick up my stuff and deliver it to *******. No efforts have been made to manage their subcontractor to deliver my stuff on time. Its now been almost a month with no report or care to get my stuff delivered soon. They made me wait their 14 business days, which I did and no progress has been made at all. They took all my money and stuff to hold it for almost a month. No follow **** no customer service to get it resovled but kept telling me that there is no updates to report and that they can continue to hold it for another 15 business days to mean month and half in calender days. I want my stuff delivered within week. No more delays.

  Business Response

  Date: 07/15/2025

  We acknowledges your review and the frustration you've expressed regarding the delay in your delivery. I apologized for the inconvenience this has caused and understand how difficult it is to be without your belongings for an extended period of time. We recognize how important timely updates and communication are during a move, and your concerns are being taken seriously. This matter will be reviewed internally, and we will continue working to get your items delivered as quickly as possible. 

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I recieved the goods and wish to withdraw my complaint.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first time I talked to someone from Safe Ship Moving they were pleasant and all I wanted was a quote. This was May 20, 2025 and I spoke to **** ******. I needed to make a quick call on my lunch break. The sales *** was very persuasive and before I knew it I was paying money over my lunch break. I felt very pressured and unfortunately could not give a full inventory of my belongings because I was not home and I was very pressed for time. The whole thing was too rushed. He just wanted to make a sale regardless of if the quote was accurate. I think this counts as deceptive advertising and predatory sales tactics. My quote was for $3068.47. Then fast forward to when the move is happening in July and Im talking to another person (**** ********** in ****************** and I am told I owe a total of $5,200. I said that was unacceptable and unaffordable, they lowered it by about $900 and I still could not afford that. The numbers **** told me seemed very arbitrary and he was rude and irritated when I questioned the massive increase in cost. Then I am told my items will not be delivered the same day even though I paid an extra $327 for expedited delivery. For expedited delivery they have 2-3 business days to deliver. In order to get the items delivered same day to a located 5 hours away I have to pay an additional $160. Im not sure why I had to pay Safe Ship $1200 when they did not do anything but hire movers. This whole system is a scam. And whenever you try to call customer service you will be on hold for quite a while. And then they cant answer all your questions and because that isnt my department. There are too many working parts. I talked to 3 different people today. And I move in 2 days and still dont know when they will be here. I cannot wait for this experience to be over and will not be using this company again. The fact that honest reviews cannot be posted on your page should have warned me. I want to keep more people from getting taken advantage of.

  Business Response

  Date: 07/15/2025

  Were truly saddened to hear about your experience. We understand how frustrating this must have been and appreciate you bringing it to our attention. Our team is here to help, and well do our best to make things right. A member of our Customer Experience Team will be reaching out to assist with coming to an amicable resolution.

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23546344
  
  I am rejecting this response because:

  The SafeShip customer service representative (****) never called me back and never administered a refund. SafeShip only tried to place the blame on the moving company from whom I received a mere $50 from. 
  This did not address the predatory sales tactics, false promises where I was sold an experience I did not receive, poor customer service where I received conflicting information multiple times, and overall unprofessionalism from multiple people. 
  My painting easel arrived broken. The mover hit it on the threshold and the force split the wood beyond repair. My ottoman and fabric hamper arrived with gross grease stains all over them that I cannot clean off. 
  I joined a ******** group about moving and there are countless complaints from people who had a similar experience with SafeShip, or worse where they never received their items. This business needs to be shut down. My next step is to go through *** to request the reimbursement I never received from SafeShip.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 07/31/2025

  I understand your frustration with how the process unfolded and the changes in cost and delivery timing. I apologized if the experience felt rushed or caused you stress, as estimates are based on the details provided at booking and can change when the final inventory or services differ. I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further.

  Customer Answer

  Date: 08/02/2025

   
  Complaint: 23546344
  
  I am rejecting this response because:

  I spoke with **** again on 8/1/2025 and was told that SafeShip will be refunding $250.00 to my card as compensation and that the moving company will be sending a check for $150.00. I was told there would be an e-mail sent yesterday afternoon to confirm. The company asked me to consider removing my BBB complaint if the money is sent. I have not received the e-mail yet and so cannot in good faith accept the response. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do NOT trust Safe Ship Moving Services. This company is not a licensed mover they are a broker who contracts your move out to unknown third parties, hides this fact during sales, and inflates pricing at the last minute to trap you.We hired them for a long-distance move from ********** to *********. After a detailed video walkthrough of our home, we were quoted just over $14,000, with all items accounted for and 20 extra boxes built in. Six days before the move, they re-confirmed our inventory (with no changes), then suddenly raised the price to $23,000. When we said we had no other options, they lowered it to $21,000 a pricing tactic I now believe they use routinely to take advantage of people under pressure.What followed was a disaster:They showed up with a small truck, not a semi.The actual semi didnt arrive until 6 PM, and we werent done until 1 AM.I had to drive cross-country on just two hours of sleep.Once we arrived in *********, the semi driver refused to deliver to our driveway, even though no one from the company ever assessed access or discussed this possibility. He told me I had two choices: pay another $2,600 for a shuttle or have it dumped in a storage ******* make matters worse:I paid three different companies throughout the process all coordinated (or not) by Safe Ship.The movers were careless, uncommunicative, and left garbage all over my property (see photos).They damaged our refrigerator, leaving visible dents and black scuff marks.Some of our items never arrived, and we still have no answers.I even offered to unload the truck myself with friends. The driver refused to let me touch anything.Their website falsely markets them as a full-service DOT-registered moving company, but they are a broker who disappears once your money is collected.?? This company is predatory. They rely on last-minute pressure, subcontract to mystery movers, and take no accountability for damages, lost property.

  Business Response

  Date: 07/15/2025

  We understand how upsetting this experience was and recognize the frustration and stress it caused. Please know that your concerns are being taken seriously and are currently under internal review to help improve our processes and communication. A member of our Customer Experience team will be reaching out to work toward an amicable resolution.