Complaints

This profile includes complaints for Safe Ship Moving Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Safe Ship Moving Services LLC

  7789 NW Beacon Square Blvd Boca Raton, FL 33487

• 

  Safe Ship Moving Services LLC

  200 Knuth Rd Boynton Beach, FL 33436-4629

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Move was requested for a family friend who was diagnosed with cancer on 09/16/2025. She was moving from ** to **. This person passed away on 09/20/2025. No services were rendered and will not be rendered. The person who has passed away used the card without permission for the amount due. Safe Ship Moving allowed this person to use a credit card that was not in their name and with a forged initials for billing purposes. Safe Ship Moving is refusing to refund any of the money that was fraudulently processed by them.

  Business Response

  Date: 09/24/2025

  We understand this is an incredibly difficult time, and we're truly sorry you're dealing with this added stress. We take claims of unauthorized payment and misuse of information seriously. No services were rendered, and we recognize the gravity of the situation. Someone from our Customer Experience team will be reviewing the account to understand what happened and see if we can come to a resolution.

  Customer Answer

  Date: 09/24/2025

  The account was under ***** ******* who is the deceased. The name on the card used is ****** *******. 
  

  we have tried to work directly with the company but have not received a satisfactory response. 

  Customer Answer

  Date: 09/24/2025

   
  Complaint: 23924997
  
  I am rejecting this response because: We have attempted to work with your leadership team from customer service and were told that someone would review a recording to determine if the payment was authorized by the card holder. We have not heard back. 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 09/24/2025

  We truly appreciate you sharing your concerns and completely understand how important this was to you. At the time of your message, you hadnt yet been informed, but a resolution has since been reached. Were glad this matter has been addressed and hope it brings you peace of mind moving forward. Thank you for your patience and for giving us the opportunity to make things right.

  Customer Answer

  Date: 09/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If could give less stars I would. After agreeing and signing a shipping estimate in April where we were slated to move in June, safe ship contacted my wife barely a week before the move and bullied her into a new contract saying that they had not detailed the quantity of our belongings correctly. And since it was now later in the year we had to pay for summer pricing. On top of that the new contract they changed the coverage amount from full coverage to the minimum coverage. By the time we got our belongings half of my Warhammer models were broken two of our totes were missing and we were in possession of another family's belongings. This couldn't have been more of a clown fiesta if it had a red rubber nose and was riding a unicycle.

  Customer Answer

  Date: 09/17/2025

  I also reviewed the company on *************** and received correspondence from them in July:

  We acknowledge your experience and the deep frustration you've
  expressed. I apologized for any inconvenience caused during this
  transitional time in your life. We understand how important transparency
  and trust are, especially when dealing with something as personal as a
  long-distance move. While pricing can change based on the scope of the
  move, there are some other factors that can cause change in pricing per
  say, if more space is needed. I apologized once again if the process
  left you feeling unsupported We always aim to make our clients feel
  informed and cared for through this process, . Your feedback is being
  taken seriously and will be reviewed. A **************** representative
  will be in contact with you to discuss this matter further.

   

  As of 17 Sep 25 no one has reached out to me.

  Business Response

  Date: 09/17/2025

  We hear your frustration, and its completely justified. You planned well in advance, and the last-minute changes, pricing issues, and coverage switch should never have happened the way they did. The damage to your belongings, missing items, and delivery errors are unacceptable. Someone from our Customer Experience team will be reviewing your account to see if we can try to come to a resolution.

  Customer Answer

  Date: 09/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  At this time, ****** from Safeship has reached out to me and we conducted a lengthy conversation to work towards a resolution. I am very satisfied with the resolution that she and I agreed to and I would like to specifically callout the work of ***** ****** from Next Relocation as she assisted me with this process earlier in the year as well as now during resolution. I have nothing but high praise for the both of them and their endeavor to put this matter behind us and I will be updating my review to reflect that work.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There were around $1000 of hidden fees added to my move, they told me it would take approximately 10 days to arrive but it took over a month, my boxes arrived wet and damaged

  Business Response

  Date: 09/16/2025

  We understand how upsetting it must have been to face unexpected fees, long delays, and damaged belongings after your move. This is not the experience we want for our customers, and your concerns are taken very seriously. Someone from our customer experience team will be reviewing your account to see if we can try to come to a resolution.

  Customer Answer

  Date: 09/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:09/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family arranged for an interstate move from ** to ** on June 26, ******* first, we were quoted roughly $4200 during a run through of my items. Four days before the move, I called to add 5 small boxes and they quoted me an extra $1000. MD Interstate Moving LLC arrived at 4 pm on the 26th, and didnt finish my move until 11:30 pm.The two movers didnt have tools to disassemble my items, they dropped some of my boxes, and handled boxes labeled fragile upside down. Plus, they held my items hostage on the truck until I paid $8973.86. My delivery came on July 3 through a sister company of MD, but it was h*** They dropped several of my boxes and rested furniture and boxes in puddles of water, and worst of all, several of my items were missing. I had to play a terrible waiting game with the dispatcher of the move, and a second truck with what was supposed to be the remainder of my delivery came at midnight on July 15. Still, several things were missing! I lost an expensive rug, a trash can, stone garden decor, and a fourth of my wardrobe, among other things. Then, MD lost the screws for the items they finally disassembled (with a knife!!!), so Im paying to get these things re-assembled. Im paying more to replace the items they lost, on top of the exorbitant fees I already paid.After complaining and calling several times about these items, Safe Ship has practically rinsed their hands of it and said in writing that they cant assist with claims since the move was executed (albeit poorly) by a third company. My family hired Safe Ship to do what it advertised itself as: a reputable broker that works with only vetted, legit moving companies. Instead, they assigned a joke of a moving company that scammed me out of more money, had rude customer service ***** and lost and broke my things. BOTH the broker and the movers are responsible for this mess. I implore anyone considering Safe Ship to stay far away and save yourself the tears and money.

  Business Response

  Date: 09/15/2025

  We can see how devastating this experience has been for you and your family, and we truly understand the frustration and stress it caused. The concerns youve shared about pricing, handling of your belongings, missing items, and communication throughout the process are serious and not the level of service you should have received. Your feedback matters deeply, and we take it to heart as we review what went wrong and how we can do better moving forward. Someone from our customer experience team will be reviewing your account to see if we can try to come to a resolution.

  Customer Answer

  Date: 09/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I also ask that the agency remove this complaint from its website.
  

• Initial Complaint

  Date:09/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. Once they get your money, they refuse to answer questions, phone calls, hang up on you when you do, and do not call you back when promised. This occurred on multiple occasions. They over promise and never deliver while lying about facts.They will take your money months in advance and then claim that services were rendered when you try to cancel due to their lack of customer service and professionalism. They make big promises and fail to deliver. They make it incredible difficult to cancel even then and their staff will attempt to coerce you to use their company. It took about a week for them to finally respect my wishes to cancel after multiple emails and a phone call where their staff was very rude. They even claimed I didnt call them the week prior when I did and they failed to return my call again. Their staff also lied about the phone conversation in the email response to me when I addressed their bad practices and coercion. Despite not using their company for the move, they will still take your money, refuse to return it. Then the owner will make a written false accusation that you committed friendly fraud when filing a complaint with your credit card. The reason for the file was because of their inability to follow through on questions and concerns therefore causing me to completely loose faith in their company.They use pressure tactics and predictory sale practices in their business to get you to sign up with them and then toss you in the trash after. Then they repeatedly fail to deliver or address concerns or questions. I did not use safe ship for my move and they got over 5k off of me for zero services despite them claiming otherwise. Complete scam.Avoid this company at all cost!

  Business Response

  Date: 09/12/2025

  We take feedback like yours very seriously and understand how upsetting this experience has been for you. The concerns youve raised about communication, cancellations, and charges deserve a direct review so we can better understand what happened and address it properly. Someone from our customer experience team will be reaching out to you to discuss your account in detail. Could you please provide your job number or the email associated with your move so we can locate your file quickly?

  Customer Answer

  Date: 09/13/2025

   
  Complaint: 23873712
  
  I am rejecting this response because:  It does not solve the issue.  I would like a refund.  My number order number is DX6855655.  I was promised a service that I did not receive.  Predatory tactics were used by your company and many false promises were made.  I was told I could contact your representative with questions and concerns at any time prior to the move and during the move.  Instead, I was hung up on immediately after they picked up the call, phone calls not returned, lied to, and left hanging which caused me to lose trust in your company months prior to any moving services were provided.  I did not use your company for my move due to your company's lack of trustworthiness and inability to communicate and follow through with questions and concerns even PRIOR to my move.  Many false promises were made and the service that I was promised didn't exist.  I did not use your company for my move for these reasons and due to your predatory tactics I was told I could not have a refund.  I find this disgusting in business practice.  Also, your company made it very difficult to cancel and it took multiple emails over a week and a phone call where my 5k was waived in my face multiple times that if I did not use your company, I was going to lose it.  I explained multiple times that I already lost faith in your company and your personnel attempted to coerce me to use your company by repeatedly telling me that 5k is a lot of money that I'm going to lose.  And the cherry on top was that the OWNER of the business accused me of friendly fraud when I challenged it.  The way this company operates is disgusting and takes advantage of people needing to move.  Never give money to a moving company or a broker (especially safe ship!!) months ahead of schedule.  They will leave you abandoned on the wayside with your questions and concerns after they get your money. 

  Sincerely,
  
  ******* ********

  Business Response

  Date: 09/15/2025

  Thank you for sharing your job number! We hear how strongly you feel about your experience, and its clear how much frustration and disappointment this situation has caused you. The concerns youve shared about communication, cancellation, and trust are serious, and we understand why you feel let down. Your feedback is being taken seriously, and someone from our customer experience team will be reviewing your account to see if we can try to come to a resolution.

  Customer Answer

  Date: 09/19/2025

   
  Complaint: 23873712
  
  I am rejecting this response because:  The situation has not been rectified.  Sadly, this is the first time the company has reached out and attempted to rectify the situation but they are barely now looking into it.  This is a huge red flag and it's sad that it took a complaint on the BBB to get their attention.  I attempted to address concerns before but I was met with silence, denial, lack of accountability and false accusations.  Truly abhorrent behavior.  They get your money and toss you aside.  They also promoted the individual who treated their customer this way.  Nothing short of a refund and a change in their business model to treat clientele better will suffice.  No customer should be treated the way that I was treated and the manner in which I was treated.  I stand by my previous statements.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:09/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered two trucks to empty two storage units movers arrived only filled half of one truck by picking and choosing what they wanted to bringand didnt empty even one storage unit completely! And charge $10,000 for it! Move Please answer

  Business Response

  Date: 09/12/2025

  We understand how frustrating this must have been for you, especially when your expectations for the move were not met. This is not the experience we want for our customers, and your concerns deserve a closer review. Someone from our customer experience team will be reaching out to you directly to go over your account and work toward a resolution.

  Customer Answer

  Date: 09/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

  Customer Answer

  Date: 09/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:09/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Safe Ship Moving Services (USDOT *******, MC *******) for my move from **********, ** to *********, **. Without my permission, they subcontracted No Borders ******************************** (USDOT *******, MC *******), who forced me to sign a second contract at pickup on 6/28/2025.I paid $1,449.25 to Safe Ship and $982.19 to No Borders (total paid so far: $2,431.44). The full contracted amount was $3,413.63. Delivery was initially promised by 7/20/2025, but No Borders refused to provide a new delivery date, leaving me with no timeline for my property. Before delivering my goods, No Borders demanded another $982.19 upfront, even though the contract states extra charges may only be assessed after delivery. As of 9/10/2025, my goods have still not been delivered.Issues: Failure to deliver goods in a reasonable timeframe. Holding property hostage by demanding unlawful pre-delivery payment of $982.19. Refusal to disclose the location of my household goods. Threats to withhold delivery unless I pay $982.19 in advance. Forced to sign a second contract with No Borders without consent in order for them to pick up my items. Financial and personal hardship: I had to buy a replacement bed and rent storage. As an elderly person awaiting hip replacement surgery, this has caused extreme stress and hardship.This conduct violates 49 U.S.C. ***** (Household Goods Hostage Violations) and the ******* Amendment.Requested Actions:1.Immediate delivery of all household goods without requiring additional payment.2.Investigation of Safe Ship and No Borders for unlawful practices.3.Reimbursement for the replacement bed and related expenses caused by delay.This situation is urgent and unacceptable; immediate action is required to prevent further financial and personal harm

  Business Response

  Date: 09/11/2025

  The delays, unexpected charges before delivery, and lack of updates are unacceptable, and we understand the serious impact this has had on you. You should not be required to pay additional fees before delivery, and your items need to be released without further delay. Someone from our customer experience team will be reaching out directly to review your account and try to come to a solution.

  Customer Answer

  Date: 09/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:09/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are liars they change the price at the second phone call after I jump through hoops sending videos of everything I own they guaranteed me a solid price but when they called on the phone for the last phone call they wanted to change the price. I sent videos to everybody of all of my belongings so they can make a professional decision. I spoke with the owner on the phone today and they are willing to give me half of my money back only if I take down my reviews. They are liars and thieves do not go near this company! I spoke with several members of their teams and they assured me over and over that my price would not go up unless I added items. I did not add anything the associate hardly went over any of my belongings and they immediately told me I needed more space. They'll give me half my money back if I take down the reviews isn't that nice of them for doing no work whatsoever lying to me over and over guaranteeing the price and now they only want to pay me half the money they owe me.

  Business Response

  Date: 09/09/2025

  We understand you're upset and feel misled about your pricing and overall experience. When a customer takes time to provide detailed information upfront, they deserve clarity and consistency. If you were assured your price would not change without added items and that didnt hold true, thats something our team needs to review closely. Someone from our Customer Experience team will be reaching out to go over your account and address this further.

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23843436
  
  I am rejecting this response because:

  They lied to me over and over and then they wanted to charge me more money. 
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 09/10/2025

  We understand how frustrating it is to feel misled and then asked to pay more than expected. Thats not the experience we want you to have. Someone from our Customer Experience Team will be reaching out to review your account and work toward a resolution.

  Customer Answer

  Date: 09/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:09/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted safe ship moving company in regards to moving a storage unit from ********** to my home in ***********. The company advertised the business as veteran owned and operated and being a veteran myself I agreed to work with them. After paying ******* we agreed on my pick up date from ******* to be 12 May 2025. I was told my things should arrive in no more than 21 days from pick up.on 9 May 2025 I was charged an additional $272.56 for extra truck space. When my things were picked up on 12 May I was charged an additional $500 and $1000 by ezee moving service. After about a month of calling with no response they finally got in touch with me but it was not ezee nor safe ship it was moving with a pro moving company. They were requesting another $1572. When I refused they said they would not be delivering my items.

  Business Response

  Date: 09/08/2025

  We regret the experience youve had, this is not the level of service we strive to provide to our customers. Someone from our Customer Experience Team will be reaching out to you directly to work toward a fair and amicable resolution.

• Initial Complaint

  Date:09/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with the sales representative at ******** who very kindly offered to assist with my move from *******, ******** to **********, **. He provided me with an estimate and was eager for me to engage the company's services. I told him that I did not know the exact move-in date; that it would be somewhere toward the end of September or the beginning of October. He said that it would be perfectly doable, that the company would keep it in storage and when I knew the date, to let them know, and they would promptly deliver it. Moving my belongings out of my apartment to the storage facility in ******** went smoothly. Or so I thought, until I called Encore Moving and Storage, the local moving company that ******** contracts with, to deliver my things to my newfound home. Not once did the sales representative mention that for out-of-state moves, they cannot guarantee delivery on a specified date. However, when I called the provided number, they informed me, to my dismay, that they cannot guarantee delivery on a pre-specified date. Rather, they can only guarantee delivery within a two-week window!Alas, I would have never engaged SafeShip (and through them, Encore Moving and Storage) had I known of this material term. I believe that omitting this salient detail amounts to deceptive and illegal marketing practices proscribed under US law, and I ask for the ************* Business's assistance in getting me my money back, from both Encore Moving and Storage Services (***************************************************) and SafeShip, the middleman mover. At the broadest level, I believe this deceptive conduct violates the principle of good faith and fair dealing underpinning all of US contract law. See Restatement (Second) of Contracts 205. Furthermore, this conduct flies directly in the face of Illinois Consumer Fraud and Deceptive Business Practices Act (ICFA), which prohibits concealing or omitting material facts in a transaction.

  Business Response

  Date: 09/04/2025

  We understand how disappointing it is to feel like key details werent made clear during the booking process, especially when timing and flexibility were such an important part of your decision. We take concerns like this seriously, especially when expectations around delivery windows and communication werent met. Someone from our Customer Experience team will be reaching out to review what happened and try to come to a resolution.