Complaints

This profile includes complaints for Safe Ship Moving Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Safe Ship Moving Services LLC

  7789 NW Beacon Square Blvd Boca Raton, FL 33487

• 

  Safe Ship Moving Services LLC

  200 Knuth Rd Boynton Beach, FL 33436-4629

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company acquired my business in November 2022. Sales rep named ******* He took my inventory and wrote anything to get him the business. I know this because the inventory was wrong when the Q&A guy called me to confirm. After I spoke with the Q&A guy I revised the inventory and had to pay extra (1k) because of this mistake by the rep ******* Who at this time was not answering his phone or emails. After the inventory was corrected the movers showed up. The list had exactly what I listed to Q&A but somehow there was not enough space on the truck. I then had to pay another extra **** to have the space I needed. All completely at their mercy because of the wrong quote by ******* And I had a job I had to start. The company has done nothing to help, lied to me multiple times and it feels like an outright scam of how much I have been up charged. Now the delivery is messed up and I have to leave a work trip because the company they subcontracted has lied and has communicated with me last minute. There has to be something you can do to stop them from doing this to hard working Americans trying to get by!?

  Business Response

  Date: 12/14/2022

  We try to be as comprehensive and thorough with our estimation process as possible. In signing the estimate, the Customer, agrees and affirms the contents herein to be true at the time of signing. We position the signature field on our estimates directly underneath the inventory and article list, so the customer knows what they are signing for and to circumvent any under or over estimations. 
  
  We try to prevent and avoid delays at all costs, in the shipping and transport industry a lot of factors contribute to scheduling variations. Truck breakdowns, accidents, traffic challenges, natural disasters, changes in carrier routes, severe weather, and staffing fluctuations are just a few unusual reasons why your moving team may have been delayed. 
  
  There is an industry specific term known as first available delivery date. The first available delivery date is the first possible day that you're ready for your belongings to be delivered and thus the first day that they can be delivered. Moving companies will coordinate their deliveries with the first available delivery date so that there is wasted time during the transportation process. By scheduling their deliveries around the first available delivery date, moving companies avoid having to wait to deliver a shipment (which costs both you and the moving company money). 
  Your FADD (first available delivery date) of 12/10. 
  
  The industry standard ETA schedule for transporting Household goods or property **** miles is 7 - 21 business days as listed on your signed estimate. The standard transit time or (ETA schedule) starts after your first available day for delivery.
  

  There Carrier has notified Safe Ship Moving that you will be delivered this coming weekend (12/16 - 12/18) 

  
  If you have any questions in the meantime, please call Safe Ship Moving Customer ********************** at **************

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18567904
  
  I am rejecting this response because:
  They called me twice to charge me more before the pick up. My inventory list was exactly what the ************** had. Every size and dimension. Even after taking the time to do that I was still charged the additional **** dollars. The inventory sheet was identical to what I had and had to pay for double the size. They should refund the extra amount I had to pay because it is not right to hold me hostage when they were not even close on the estimate.
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/27/2022

  Thank you for your honest and thorough critique of your moving experience. All estimates are based on the moving needs (household goods inventory, extra required services, desired pickup and delivery) provided by the customer during the setup process. The preliminary Estimate is just that, an Estimate. 
  We provided the estimate based on the inventory that was provided to your Logistics Coordinator. Upon pickup the carrier revised the estimate based on the space needed to transport your property. As specifically notated in our contract, any additional space, packing materials or services needed are at an additional cost. The estimate is a powerful preliminary guide to determine the initial volume but what what you are paying for is the space used on the truck. 
  Loading and packing a moving truck requires a lot of time, energy, and knowledge to get all your items safely on the truck. The moving team needs to make careful calculations to maximize the space and prevent damage. There are items that cannot be stacked and not all items may perfectly fit together causing what known in the industry as "Fault Space".
  The moving industry is a difficult industry to traverse and carriers can go from great to bad overnight with something as small as hiring a new crew or over stretching their means with the purchase of a new truck. This of course did not make it acceptable, after review of your experience it is clear that we can no longer trust this carrier to be a part of our network or service Safe Ship customers. 
  Thank you for allowing us the opportunity to address your concerns. If you have any questions, please call ************.
  
  

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18567904
  
  I am rejecting this response because:
  That is a way to get business and then stick customer with bill. I will be going to litigation 
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this moving company for a cross country move on 11/8/2022. They came to pick up my furniture on 11/28/2022. At that point, I questioned the driver about how long it would take for my furniture to be delivered. He stated anywhere from **** days. At that point, I told him I needed a more approximate date as I would have to buy an airline ticket to receive the furniture. I told him when they gave me a date, I'd buy the airline ticket because my sole purpose for this trip was to get the furniture. He told me he needed a date and I told him I'd buy a ticket for 12/10 but if the furniture was ready sooner than that, I'd change my ticket. He put in 12/10 as the earliest date I could receive delivery which is not the case as I told him SEVERAL times that I could receive the furniture as soon as it was ready. Since it's been TEN days since my furniture has been picked up, I decided to place a call to check on the status only to find out my furniture has been sitting in a warehouse in ********** which is only three hours from where I live now. The furniture hasn't even LEFT on the cross country trek and now I've wasted money on an airline ticket that I feel I should be compensated for as well as my furniture delivered ASAP. My expectation is my furniture arrives in *********** before Dec 13th when I head back to the east coast. This is the ONLY acceptable resolution!

  Business Response

  Date: 12/09/2022

  While we strive to meet our estimated time frames, we try to avoid delays at all costs, in the trucking and transport industry a lot of factors contribute to schedule variations. Truck breakdowns, accidents, traffic challenges, natural disasters, changes in carrier routes, severe weather, and staffing fluctuations are just a few unusual reasons why your moving team may have been delayed. 
  
  There is an industry specific term known as first available delivery date. The first available delivery date is the first possible day that you're ready for your belongings to be delivered and thus the first day that they can be delivered. Moving companies will coordinate their deliveries with the first available delivery date so that there is wasted time during the transportation process. By scheduling their deliveries around the first available delivery date, moving companies avoid having to wait to deliver a shipment (which costs both you and the moving company money). 
  Your FADD (first available delivery date) of 12/10. 
  
  The industry standard ETA schedule for transporting Household goods or property **** miles is 7 - 21 business days. The standard transit time or (ETA schedule) starts after your first available day for delivery.

  Customer ********************** can reach out to the Carrier to see if there is anything that can be done to expedite the transit time for delivery. 

  In the mean ***, if you have any questions please call ************

  Customer Answer

  Date: 12/13/2022

   
  Complaint: 18545109
  
  I am rejecting this response because: that was not the conditions explained to me by the driver when the furniture was originally picked up. Had I known then what I knew when I provided that information, I would have given different information. The driver stated the furniture would be on the way to CA in **** days although it took 15 days to even start the trip. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/14/2022

  We are sorry to hear that the Carrier's Driver gave you false or incorrect expectations. No one from Safe Ship Moving would ever guarantee pick up timeframes, delivery timeframes or transit timeframe unless of course the customer paid for expedited shipping. Were you given the option for or pricing of expedited shipping? (see attached)

  
  The industry standard ETA schedule for transporting Household goods or property **** miles is 7 - 21 business days. The standard transit time or (ETA schedule) starts after your first available day for delivery
  The Carrier notified Safe Ship Moving that you will be loaded for delivery on 12/18, and delivered in 3-7 business days.

  
  We have been made aware that you disputed your broker fee payment eliminating any possibility of a partial refund. 

  
  If you have any questions please call ************

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see word document attached for full complaint with amounts and names, as our statement was more than ***** characters above the limit provided in this section..

  Business Response

  Date: 12/07/2022

  Safe Ship Moving Helps facilitate the relocation of thousands of families across America. It is our hope to help people and provide a forthright and transparent dispatching experience. 
  
  Here at Safe Ship Moving Services we have a cancellation policy in place to protect both Safe Ship and the Moving team. All customers are given a very detailed cancellation policy before processing their payment with Safe Ship. This is to protect the customer and ensure that they are all provided with not only the cancellation policy but a documented process of cancellation. All parties involved are in agreeance that the customer was in full understanding of their cancellation policy and their decision to retract their choice to do business with Safe Ship outside of their cancellation window does not qualify the customer for a refund on the rendered ***********************. 
  
  It is the obligation of the customer to read the payment authorization form prior to signing; your payment to Safe Ship Moving Services was a broker fee for the assignment of an authorized motor carrier that is ready and willing to accept the relocation of your household goods. The carrier had been appointed, signed the *** or Job Acceptance Form and arrived at the pickup location rendering services complete from us, your broker. Safe Ship Moving then attempted to dispatch a second carrier out to the pickup location to which we were told not to by you the customer. 

  If you wish to cancel pickup with the assigned carrier outside of the cancellation window for our rendered services then that is of course your option, your non-refundable broker's fee can be allocated to a move credit to avoid forfeiting of your payment. If you would like to retain the move credit for your broker's fee please notify us immediately.  
  
  If there is anything else we can do please dont hesitate to call Customer ********************** at **************
  
  
  

  
  

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18531703
  
  I am rejecting this response because: My mother was not in complete understanding of the cancellation policy, that you oh so claim to provide customers very clearly. Your policy was never explained to my mother and that is a failure on your end and the representatives who conned her out of her money. My mother does not fully understand English nor does she speak it fluently, but I mention again that it was NEVER explained to her. If reading the policy is the only way you "clearly" provide your policies to your customers, then you can not hold the customer accountable for any misinterpretation due to an obvious language barrier. ***********************************, an employee in your business, advised that all calls are recorded, so you should be able to pull the call with the Representative ***** and **** and you should find that nothing was ever fully explained to her until the very end when she requested the refund after being rightfully upset by this entire highly stressful scamful process that has exacerbated her medical conditions. Your company unfortunately took advantage of a customer who is sick and not able to communicate in English properly. Need I add that no Spanish services were even offered to her. And OF COURSE we denied to continue services with your company. Which again you can pull the 1 hour call with ******** where it CLEARLY shows that after a heated conversation we AGREED to schedule a VIDEO APPOINTMENT for the following day at 11:00 am to do a walk through of all of our items, which we NEVER received. So again this proves that your company LIED to us. We gave your company multiple chances and your company failed us in every step of the way. And unfortunately there is not a respectful way to put this statement, but a company that makes it's money by scamming people of color that do not have a full understanding of the English language is disgusting, and we found MULTIPLE complaints similar to ours regarding your company, we also found video reviews as well with customers reporting similar stories. If that is not HUGE red flag that something is wrong with your business that you claim is 100% legit ,then it should be a HUGE red flag to the BBB.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/14/2022

  Signing contracts might seem straightforward, but it's a process that shouldn't be taken lightly. Your signature is a **** that identifies you and is a reflection of your consent. Essentially, your signature means that you have read the agreement, agree to its terms and conditions, intend to enter into the agreement, and are legally authorized and mentally competent to do so.
  
  It is the obligation of the customer to read or otherwise comprehend all documentation prior to signing. Your payment to Safe Ship Moving Services is a broker fee for the assignment of an authorized motor carrier that is ready and willing to accept the relocation of your household goods. 
  If you wish to cancel pickup with the assigned carrier outside of the cancellation window for our rendered services then that is of course your option, your non-refundable broker's fee can be allocated to a move credit to avoid forfeiting of your payment. If you would like to retain the move credit for your broker's fee please notify us immediately.  

  Safe Ship Moving's Services are considered rendered complete when a carrier has been appointed, signed the *** or Job Acceptance Form and arrived at the pickup location. Safe Ship Moving then attempted to dispatch a second carrier out to the pickup location to which we were told not to by you the customer. 

  If there is anything else we can do please dont hesitate to call Customer ********************** at **************

  
  

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/28/2022-11/29/2022 I had a situation where I needed my stuff moved out of my house ASAP because it was selling and I was out of town. They said they could do the day turn around and originally quoted me for $9k+, which I declined that I wanted to pay that much. They then turned around and told me they could do $6.7k which I agreed to. What they didn't tell me is that all they did was cut the number of pieces for the move down to where it would meet my price I was looking for. They then turned around packed all of my household goods up put them on their truck and told me it was now going to cost $10k+ and they needed payment of $3.9k the same day when that price for pick-up was only supposed to be $1.7k. I am kind of at their mercy right now as they have all of my household goods on their truck and are refusing to honor the price quoted at $6.7k. All they keep saying is I was under quoted, which is not my fault. They keep saying they are trying to take care of veterans and give them an honest price for moving their goods but me and my wife are both veterans and were taken advantage of 100% my Safe Ship Moving Service due to the tight timeline we were on to get out stuff out of the house. They said one thing to get our agreement but then turned around and are charging us way above what we were quoted.

  Business Response

  Date: 12/01/2022

  Safe Ship Moving is always looking to improve our services and appreciates honest and comprehensive critiquing. Being owned and operated by a military veteran, Safe Ship Moving is honored and proud to support the nations service women and men. We thank you for your service to our country.

  
  The estimate is a helpful mechanism for determining the initial volume. We take every measure to ensure the estimation process is as accurate as possible but our estimate is only an approximation based on the inventory given by the customer. This is why we position the signature field on our estimates directly underneath the inventory and article list, so the customer knows what they are signing for. 

  
  We provided the estimate based on the inventory list of 56 pieces that was provided to your Logistics Coordinator. Upon pickup the carrier revised the estimate based on the space needed to transport the additional articles and increased volume. As specifically notated in our contract, any additional space, packing materials or services needed are at an additional cost. The estimate is a powerful preliminary guide to determine the initial volume but what what you are paying for is the space used on the truck. 

  
  Thank you for allowing us the opportunity to address your concerns. If you have any questions, please call ************

  
  

  Customer Answer

  Date: 12/05/2022

   
  Complaint: 18484318
  
  I am rejecting this response because: Yes I understand it is an estimate but when i initially spoke with the person giving the quote they quoted me at $9k+ based off the items I gave them. When I told them I am not going to pay that price and was going to find someone else they asked if I was a veteran and that they were going to help me out and make sure my stuff gets to where I am going because the military still hadn't given me my orders to ship my goods for me for free. At that point he then said that he would ship my goods for the quoted price of roughly $6.7k which I agreed to because I was in a tight situation with my house selling and I had to have all of my stuff out of the house the next day. At no point was it mentioned to me that he didn't give me a good deal but he rather lowered the amount of space allocated on the truck, which wasn't mentioned either. The company used deception to get me to agree and sign with them about packing and moving my stuff and once my stuff was on the truck the price went back to close to the original price. At no point were they helping me out but rather taking advantage of me for the situation I was in and deception with the price to get my business. The company will say they don't have the quote for the $9k+ because they don't have it in the system as it wasn't an agreed upon quote. I just want to get my house hold goods for the price that was agreed upon before i realized they were deceiving me for the actual total price for all of my goods. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/07/2022

  Thank you for your honest and thorough critique of your moving experience. We try to be as honest and forthcoming with our estimation process. In signing the estimate, the Customer, agrees and affirms the contents herein to be true at the time I signed the agreement. We position the signature field on our estimates directly underneath the inventory and article list, so the customer knows what they are signing for and to circumvent any under or over estimations. 

  We can go over your paperwork (Revised Written Estimate and **** of Lading) to make sure the volume and math all adds up. We can also see if the carrier is willing to offer any additional discounts. 

  Please allow Safe Ship Moving Customer ********************** time to correspond with the carrier in an effort to negotiate any potential discounts. 

   

  If you have any questions in the meantime, please call Safe Ship Moving Customer ********************** at **************

  Customer Answer

  Date: 12/31/2022

   
  Complaint: 18484318
  
  I am rejecting this response because:

  no matter how much paperwork we go over its still not going to show how I was originally quoted for $9.7k because your company never published that quote. If that quote was published then you would see that your company lowered the number of pieces and cubic feet originally quoted which I would in turn have seen and not accepted the quote and found an honest moving company that was affordable. I have a family member who was moved from *********** to *********** for less than $6k which is a further move than Virginia, and he had the same size house I had. Looking at the paperwork is going to show that I was quoted for 56 pieces which to me seems like a lot of pieces so signing the paperwork it didnt seem off to me until I was told I was going to be charged $10k+ once you had my HHG on the moving truck. At that point I have no option because Im not getting my stuff until I pay it. My only option if a resolution is not reached is to continue with the BBB and go to the military HHG moving office and report it as well because of the shady business practice and taking advantage of veterans/military personnel that me and my wife both are. The fact that no one from your company wanted to listen to my complaints until I filed a BBB complaint shows how serious your company took me it wasnt until then, when you saw it could hurt your company did you care. All you cared about was taking advantage of me and my family in a time where we needed help the most. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/23/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My **mplaint is with Safe Ships and All Relocation. Safe Ships **ntracted the trucking ** and they refuse to take any responsibility for my issues. All Relocation are the ones that I have the most issues with. Items were stolen out of sealed boxes and numerous other items were not delivered. I, as a senior citizen, are most upset that I feel I was taken advantage of being to trustworthy. I realize that I will never get my items back(stolen ones included). I just dont want any others to be taken advantage of as I was . I dont they technology to forward any paperwork to you. I can give you a list of the items and the **ntract number with All Relocations. Thank you for your help.

  All Moving Relocation 

  271 ******* act #**

  ***************, ******* 33315

  Contract # AA6154488

  I estimated the value of these items to be around $1500. 
  Thanks again 

  Customer Answer

  Date: 11/23/2022

  After deciding to move from ** to ****** ** I began the search for a moving company. I hired Safe Ships moving company, which I did not realize was a broker company who then hired All Moving Relocation LLC to perform the job. On 7/29/22 I had a scheduled appt for All Moving Relocation to arrive @ my home to load my items. They did not arrive until 8/1/22. Each day that passed I received communication stating "the truck was broken down & they were attempting to get another truck in the area." I informed All Moving Relocation that I had to leave *** to drive to ** to get to the closing of my new home which was on 8/3/22. I had a friend oversee the loading of my belongings @ my home. I packed & sealed 90% of the boxes that were loaded. The moving company packed the remainder of the kitchen & all of the garage. @ the completion of loading my belongings, my realtor and family friend stated there was nothing left behind. I finally received my belongings on 8/14/22 @ 6pm. The initial delivery date of all my belongings was 8/4/22. I contacted All Moving ***************** Ships everyday along w/ multiple daily emails to try & get an accurate delivery date. I was unable to speak w/ a representative w/ either company during that time. I received only email communication w/ different reasons as to why my belongings were not delivered as scheduled. Upon delivery of my belongings I was issued an extra $500 charge bc they stated I had more items in the garage than they say I originally stated. As I began unpacking my belongings on 8/15/22, I noticed missing items. I also noticed on the boxes that I packed myself, using clear moving tape, my boxes were now sealed w/ brown moving tape. The first item that I realized was missing was a 38 caliber hand gun with *************** Also missing portable generator, 2 cordless drills & a gallon bag filled w/ change approx worth $300. A police report was filed for the missing gun. I filed a claim w/ both companies & all they offered was $75.

  Business Response

  Date: 11/23/2022

  The preliminary Estimate is just that, an Estimate. Every estimate is based on the moving needs (household goods inventory, extra required services, desired pickup and delivery) provided by the customer during the setup process. The estimate is a helpful mechanism for determining the initial volume. We take every measure to ensure the estimation process is as accurate as possible but our estimate is an only an approximation based on the inventory given by the customer. 
  As specifically notated in our contract, any additional space, packing materials or services needed are at an additional cost. The estimate is a powerful preliminary guide to determine the initial volume but what what you are paying for is the space used on the truck. 

  Any claims for compensation due to damages or late delivery would have to be filed directly with the moving carrier. We will gladly provide all customers with carrier claim information upon request.
  While we stand by the carriers revised estimate of the customers move size due to the statements made previously as well as the revised inventory and bill of lading, both signed by the customer affirming them to be true, we have terminated this carrier from our moving network due to the egregious customer ********************** claims made by the customer.

  It is plainly listed in our estimate that Firearms and cash (see attached) are not permitted for transport. 
  

  For Claims Information or any questions please call Safe Ship Moving Customer ********************** at ************

  Customer Answer

  Date: 11/23/2022

   
  Complaint: 18321644
  
  I am rejecting this response because:
  I did not hire the moving company. Safe Ships contracted them. I feel they are as responsible for the missing items as the moving company. In my opinion the moving company was working for Safe Ships. Thus I feel Safe Ships is responsible 
  Sincerely,
  
  *******************

  Business Response

  Date: 11/29/2022

  Thank you for your honest and thorough critique of the Carrier and their performance on your move. As the broker in your move you are correct after the accepting and transfer of your move from our office to the assigned carrier we have minimal control in the performance of the move. It is disappointing that the carriers performance was as you have expressed below acceptable. We will discontinue their Status with Safe Ship Moving. 

  Safe Ship Moving is a Moving Broker Not a Carrier please take the time top read your estimate (attached). 
  
  If you have not already received claims information please call Safe Ship Moving Customer ********************** at ************

  Customer Answer

  Date: 12/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/12/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Safe Ship Moving Services on 10/10/2022 to move my personal belongings from my storage facility in ******, ** to my new home in ****************, *******. As a broker, Safe Ship Moving Services used ************************************************************************* who picked my personal belongings up on 10/29/22. I have never received my personal belongings. On *************** *** Lines gave me phone # ************ for the driver who would be delivering my items - the driver's name was ***** Hero, but I do not have an address for him.We have never received our personal belongings. We paid a broker's fee of $752 to Safe Ship Moving Services, $905.90 in the form of a certified check, with the balance due upon delivery payable in cash only of $1736.41.We have never received our personal belongings

  Business Response

  Date: 11/14/2022

  We try to avoid delays at all costs, in the trucking and transport industry a lot of factors contribute to schedule variations. Truck breakdowns, accidents, traffic challenges, natural disasters, changes in carrier routes, severe weather, and staffing fluctuations are just a few unusual reasons why your moving team may have been delayed.
  There is an industry specific term called, first available delivery date. The first available delivery date is the first possible day that you're ready for your belongings to be delivered and thus the first day that they can be delivered. Moving companies will coordinate their deliveries with the first available delivery date so that there is wasted time during the transportation process. By scheduling their deliveries around the first available delivery date, moving companies avoid having to wait to deliver a shipment (which costs both you and the moving company money). 
  Your pickup window was 10/30 and 07/08 with a FADD (first available delivery date) of 11/5. 
  
  The industry standard ETA schedule for transporting Household goods or property **** miles is 1 - 10 business days. The standard transit time or (ETA schedule) starts after your first available day for delivery 11/5.

  If you have any further questions please call Safe Ship Moving Customer ********************** at ************

  Customer Answer

  Date: 11/16/2022

   
  Complaint: 18395954
  
  I am rejecting this response because: I HAVE NEVER RECEIVED MY ITEMS - MY PROPERTY HAS NEVER BEEN DELIVERED - IT MUST HAVE BEEN LOST IN TRANSIT OR STOLEN - SAFE SHIP MOVING SERVICES MUST REIMBURSE ME FOR THE COST OF MY ITEMS, IN ADDITION TO THE **** THAT I HAVE PAID FOR THEIR SERVICES.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/29/2022

  As a moving broker things can happen outside of our control so we never provide guarantees of any kind, especially in regards to pickup, delivery and transit timeframes. (please see attached).
  
  The industry standard Estimated ETA schedule for transporting Household goods or property **** miles is 1 - 10 business days. Your FADD (first available delivery date) is 11/5 which puts us *************************************************** (ETA schedule) starts after your first available day for delivery 11/5.
  
  We have reached out to the carrier to get an ***************** update and are waiting to hear back. Have you had any correspondence with the Carrier directly? 

  Customer ********************** will be reaching out as soon as we have some additional Information. 

   

  Thank you for your time 

  Customer Answer

  Date: 12/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst Company practices I have ever experienced! I was moving from ********* ** to ** for work and have some heavy furniture that my family and I wanted moved for us. I looked at the cost of a **Haul + loaders/unloaders and shopped around for full-service movers. Safe Ship seemed like the best option as they were cheaper than the **Haul and were comparable to other full serv movers. That was a terrible mistake. ***** is who quoted me, and I trusted his quote as he is the professional. I accidentally left out a few plastic bins but doing the math, that would only be about 60 cubic feet. He also gave me a timeline of a few days for delivery. The day the movers arrived, they requoted me for double the price. I tried to call ***** and have every day since, but he has answered and immediately transferred me to Customer Support. Their only solution is to blame the movers and suggest that I just leave my stuff to either be possessed by my old landlords or to charge me money for storage until I can pay them, which is basically theft as I never signed away my possessions as collateral (Always read the print). When I told them that I could meet them halfway, I was either told someone else will reach out with a new discounted amount, or I was laughed at and told that I signed a legally binding amount. I told them that I signed for a lower amount and that these are just quotes as they say, and I would have the line go dead. Extreme unprofessionalism and disdain for anyone calling them out on their practices.I also felt that I was made to sign the new quote under duress as it would have caused great undue financial and economic hardship on me, as well as severe misrepresentation of terms and costs so that I was unable to make an informed decision. I tried to give middle ground of 50% over my original amount which is what I budgeted, but they always hung up, pawned it off, or told me that they would reach back out and never did. No one should expect more than a 50% increase.

  Business Response

  Date: 11/10/2022

  The estimates that we provide are a direct reflection of the move details such as move date, pickup location, drop off location, storage, and most importantly inventory. It is explained very clearly in the initial call that your price is based off of the space that you take up in the moving truck. Because we don't know what a customer is **********************, our estimate is only as good as the description of inventory that the customer desires to move. While we strive to make our estimates as accurate as possible, customers typically do not have ************ counts at the time of booking and therefore cannot provide an exact inventory of what they will be taking. Because of this, we provide a quality assurance call 2-3 days before the pickup date in order to give an even more accurate estimate that takes into account the box count as well as any changes to the inventory that have occurred since the original booking.
  

  Upon arrival of the moving company, it was determined that you indeed did have more items than were disclosed to us on the original inventory, and also expected to have these items moved. Because your estimates inventory did not include these items, the price on that estimate did not include the cost of moving these items. This fact was explained to you both on the original estimate call as well as the quality assurance call. While we understand the stress of moving cross country as well as the frustration of having your price go up during your move, this is not a mistake made by Safe Ship, and in fact, was an issue we tried to avoid during the quality assurance call.

  If you have any questions or we can assist further please call ************

• Initial Complaint

  Date:11/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A rep for Safe Ship Moving Services mislead ** about our move from ************** to ********. We were told that Safe Ship had a truck available for an immediate delivery and he, ***, wanted to hold this spot so we would receive our belongings in 3 to 5 days. That was the impetus for us to use their service. Our belongings did not show up when *** told us they would. We called the customer ********************** **** ************************************ at Safe Ship Moving Services to get some clarity and report the misinformation from *******. She completely disregarded our complaint about the misinformation.

  Business Response

  Date: 11/07/2022

  Here at Safe Ship Moving we always try to be as accurate as possible when dispatching and assigning a Motor Carrier to service our customers. From time to time delays do occur despite every measure we take to prevent them.  All pickup ETAs, delivery timeframes and delivery ETAs are only estimates; they are not guaranteed as stated in the signed and agreed upon Estimate. Many factors can contribute to schedule variations. Truck breakdowns, accidents, traffic challenges, natural disasters, changes in carrier routes, severe weather, and staffing fluctuations are just a few unusual reasons why your moving team may have been delayed for pickup. 

  Safe Ship Moving Dispatch confirmed that you will be delivered in the next 72 hours. 

  If you have any further questions please call ************

  Customer Answer

  Date: 11/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My adult daughter, ********************, contacted Safe Ship Moving to help with her move from ********** to *************. She is a single mother of a son with significant disabilities. Safe Ship contracted the move out to Seven Star Movers, which is no longer in business. My daughter had items that were damaged and other items were missing when her items were delivered. She contacted Seven Star. They gave her their insurance information. The claim she submitted was sent back and all attempts to contact Seven Star and their insurance carrier have led to dead ends. I have called Safe Ship multiple times and they keep giving us contact information to submit a claim, to phone numbers that don't work and/or web sites that are not currently active. They say that's all they can do. My daughter spent thousands of dollars on this move, and contacted Safe Ship to facilitate the move because of their positive reviews. We want Safe Ship to stand by their service and help us find the right place -- an active business -- with which to file our claim. Every time we call, they just repeat and repeat, and repeat that they have already sent us the contact information. Contact information that doesn't work. Thank you in advance for your help.

  Business Response

  Date: 10/31/2022

  Here at Safe Ship Moving we facilitate countless satisfactory moves on a daily basis. So you can imagine our confusion when a customer that was delivered over 5 months ago complains about missing or damaged property.

  Attached is a portion of the estimate you signed. We have highlighted the appropriate parts pertaining to lost & damaged property. 

  We will send you the cargo insurance policy information, liability insurance policy information and the carriers 3rd party claims information again. 

   If you have any questions or we can help in any way please call ************

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18336556
  
  I am rejecting this response because:  We appreciate the polite sounding response, but the information Safe Ship keeps sending ** to contact the insurance company for this move leads to dead ends... online and by phone. We have not been able to connect with anyone.  Attached is a screen shot of an example of the dead ends we keep getting (this was me trying again yesterday, as you can see from the date).  The *********** phone number given to us for follow-up a week or two ago led to a voice mail for "*******************" who never responds and a recording that sounds more like individual cell number than a business.  Another phone number given to us more recently results in a standard "the person you have reached has not yet set up their voice mail", again sounding like an individual cell phone, not a business.
  

  We would love to have a phone number that leads to an actual business or an email address that actually goes through.  We keep being told that we have nine months to submit a claim through **************** but have not yet been given information to contact that actually leads us anywhere.
  

  We did not wait five months to address this issue.  When the items were missing/damaged, we contacted Seven Star shortly after delivery and they said they would look for the missing items in their warehouse.  After not hearing back, we followed up by mail and phone.  Phone resulted in no call backs and the mailed claim detail was returned "no forwarding available".  When we looked up Seven Star we get the results in this series of reviews, all detailing experiences that echo ours:  https://www.mymovingreviews.com/movers/seven-stars-movers-33213

  We contacted Safe Ship, as the original company contacted to facilitate the move, after exhausting our efforts with Seven Star directly.  My daughter chose Safe Ship because of the positive reviews this company has and we hoped that Safe Ship would stand by the move that they originally arranged. 
  

  
  Sincerely,
  
  ************************-prior

  Business Response

  Date: 11/11/2022

  Any insurance claims for compensation due to damages or late delivery would have to be filed directly with the moving carrier. We will gladly provide all customers with carrier claim information upon request.

  We have sent you the claims information as well as the cargo insurance information listed on the *** website. 

  If you are still having trouble filing a claim with them please call ************

• Initial Complaint

  Date:10/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safe Ship is a scam business who DO NOT disclose that they are a broker. They advertise as a family owned, veteran owned business. They charged us $5,000, with an estimate of $8700. They farmed the move out to a company in **- who upped the estimate to $21,000.They have now had ************* for 34 days. Safe Ship gives ** different information daily when we call them- even telling us that we did not speak with quality assurance at that company! This company should be investigated and shut down before any more people get scammed by them.

  Business Response

  Date: 10/28/2022

  Safe Ship Moving is a Broker. It is plainly listed in our paperwork, on our website and marketing material. We would never misrepresent ourselves as a carrier.
  The estimate is a helpful mechanism for determining the initial volume. We take every measure to ensure the estimation process is as accurate as possible but our estimate is an only an approximation based on the inventory given by the customer.  While we would like to do in home, physical evaluations of every customers move, it is simply is not possible. Our Cubic volume evaluation system is based off of national averages. The system inevitably will can not account for articles that are larger or small than the national average. 

  While we are concerned when any customer has a bad experience, we have fulfilled our contractual obligations to you, the customer. 

  If you have any questions or would like to discuss this further please reach out to Safe Ship moving customer ********************** department at ************