Complaints

This profile includes complaints for Safe Ship Moving Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Safe Ship Moving Services LLC

  7789 NW Beacon Square Blvd Boca Raton, FL 33487

• 

  Safe Ship Moving Services LLC

  200 Knuth Rd Boynton Beach, FL 33436-4629

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13 2025 I contacted Safe Ship Moving *** to inquire about hiring movers with a truck to move from my apartment in ** to MD which is around 65 miles according to ****** map.The representative asked what items I had and I told him a regular size sofa, 2 queen bed frames and mattresses, 2 dressers, a chair with an ottoman, a kitchen table with 4 chairs, a 55in tv and a tv stand.He asked me how many boxes of household items I had and I said about 15 large and medium moving boxes from ***********The price he said was $1045 first then $682 at pickup and $682 at drop off. I paid $1045 with a credit card and the moving date was set at July 14 or 15.On July 11 they called and asked again what items needed moving and I repeated the same stuff as I told them in the beginning. He then said the sofa wasnt on the list plus I only can have 15 small boxes so the charge will be $1000 at the pickup $1000 at delivery. I know I told them about the sofa because he asked if it was a sectional and I told him it was a regular sized sofa.They dropped this on me a just days before my moving date and I am very upset about how they went about trying to ***** more money knowing I only have a few days before I have to vacate my apartment. I got upset and canceled the truck because I couldnt trust them anymore. I felt they could add more charges at anytime for any reason they could come up with.I am in a super stressful situation with everything packed and no truck now!I want to file this complaint so youre aware this company is dishonest and will scam people at their most vulnerable moment. They have a fancy website with good reviews and thats why I contacted them at first but had no idea how they would try to scam more money just before moving date.

  Business Response

  Date: 07/15/2025

  We sincerely apologize for the frustration you experienced and understand how disappointing the situation must have felt. While we stand by our policies, we recognize that miscommunications can add to the stress of moving. Your feedback is important to us, and well be using it internally to improve how we communicate and support our customers ********************** forward.
  
  

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23592884
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ***

  I want a full refund of $1045. My belongings have not changed but your company took out sofa and changed box sizes to small only to collect more money. I will retain counsel if necessary to follow through.

  Business Response

  Date: 07/17/2025

  We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed.  I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed

  Customer Answer

  Date: 07/18/2025

  The explanation they gave is in no way satisfactory. I never added or changed any items from the original order. They never asked me to go over the items and sign the form but rushed me by saying everything looks good just scroll down to the last section and e-sign to the agreed to the price. When I actually saw the document after July 11th, I noticed they purposely did not list (or took out) the sofa and changed the size of boxes from what I told them.
  Shame on Safe Ship movers to ******* money from unsuspecting senior like me who live on social security.

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23592884
  
  I am rejecting this response because:

  The explanation they gave is in no way satisfactory. I never added or changed any items from the original order. They never asked me to go over the items and sign the form but rushed me by saying everything looks good just scroll down to the last section and e-sign to the agreed to the price. When I actually saw the document after July 11th, I noticed they purposely did not list (or took out) the sofa and changed the size of boxes from what I told them.
  Shame on Safe Ship movers to ******* money from unsuspecting senior like me who live on social security.
  
  Sincerely,
  
  **** ***

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company lacked transparency on all levels. Was not aware that this is not even a moving company they are a brokerage. The line of communication from this company is absolutely horrible. They bait you with a contract that does nothing for the consumer, but only protects them to continue to abuse their power in the fact that they have your items. They send out movers that were contracted out via bids to pick up your things and do not inform you that your stuff is just being loaded onto a truck to be stored and then loaded onto another truck when they finally decided to deliver it. You do not get notified until less than 24 hours prior on when your delivery date is going to be. I took off of work for a week because I was told my things would be delivered 0-7 days. That week came and went. I called to reach out to tell them I was not available the rest of the week they said their was nothing they could do and the next day I get a call that they will be delivery my items. I am a nurse and work hours away. My mother took off of work to be available for the delivery for the time frame that they provided. Because their truck did not meet the height requirements for a tunnel on their route they were delayed. Because of this delay my mother was not able to be available for the delivery and now I am going to be charged 250 dollars for storage and 300 dollars for my items to be redelivered. They also do not inform you that they load as much stuff as possibly onto and 18 ******* and then when the 18 ******* cant access your home they charge you another 400 dollars to shuttle your items. I contacted customer service so many times and either was told I would be called back and never called back or was told by them that this was my problem and everything was just an estimate. This is 100 percent a corrupt and misleading company and they take advantage of people who have to use less costly same day movers but then bait and switch them with all these added fees. I could go on.

  Business Response

  Date: 07/15/2025

  We understand how frustrating and stressful this experience has been, and we take your concerns seriously. While we do our best to maintain transparency through our signed documents and compliance scripts, we are reviewing the details you've shared to ensure everything was handled in line with our policies. A member of our Customer Experience team will be reaching out to discuss the situation and work toward a fair resolution.
  

  Customer Answer

  Date: 07/16/2025

  **************** representative reached out and sent a refund for the extra costs and asked I reach out to the BBB to have the complaint removed. If able please remove the complaint. Thank you. 

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From: ******** ***** <*********************************>
  Sent: Tuesday, June 10, 2025 9:33 PM
  To: ******* *********** <mshackelford@cincinna

   

  Alcon, 

  
  

  Here are the requested documents regarding the BBB ******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  
  

  Our only request is our deposit paid iaa $2,728.27 paid in March 2025. 

  
  

  Thank you and let me know if you have any questions. 

  
  

  Chassidy 

  Customer Answer

  Date: 07/11/2025

  Writing to convey my profound disappointment and frustration with the handling of our moving process by Safe Ship Moving Company. We made arrangements well in advance, discussing the details of our move and receiving a quote in February 2025 for $6,800 based on a comprehensive walkthrough. However, 8 June 2025 we were quoted an outrageous $20,000-$30,000 for the same move. We cancelled the move and have not been reimbursed for the deposit nor have we received the cancelation agreement. We now have to make last minute arrangements to move this week.

  Business Response

  Date: 07/13/2025

  We are saddened to hear about your experience and appreciate you taking the time to share your feedback. At Safe Ship Moving Services, we stand by our policies and work hard to ensure theyre clearly communicated throughout the process. That said, we take all customer concerns seriously and will use your feedback to help improve our service and grow as a company.

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:07/09/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted this company to move me on June 26 2025. I was given a quote and proceeded to give agent the details of my 1800 mile move. Date would be August 1. I missed their 72 -hour cancellation policy for deposit they take after you sign papers. I printed all these documents. My complaint is simple: ************ did nothing to earn half of the $5400 binding moving estimate. After reading these complaints and other online sources , I will be canceling and forfeiting my deposit instead of being swindled before a long haul move.

  Business Response

  Date: 07/15/2025

  We understand your frustration and appreciate you sharing your concerns. While we adhere to our policies, we do strive to be transparent throughout the process. Your feedback has been noted and will be reviewed internally to ensure our practices remain clear and fair.

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I hope their service is in fact satisfactory. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Safe Ship Moving (SSM) to move furniture etc PA->NV. Paid >$3,250 on 6/3/25, paid movers >$2,700 on 6/5 pickup. Have not gotten items back; ************ sleep on floor. Pickup was 34 days ago. I req'd delivery 30 days (22 bz days) ago. Under svc agreement I'm entitled to 31 days free storage w/max 20 bz-day delivery window after request.I req'd delivery 30 days (22 bz) ago, 6/9/25. 6/10 I called back to confirm correct ****************** plan in place; they confirmed. Movers called & said will take ~3 days.Have called SSM regularly to track delivry **************** no helpful info. On 6/20 spoke ***** who said I had not req'd removal from storage. She said records show I put in change of address on 6/10 (incorrect; that was address ************************ was not in process & she offered to "create a ticket" to begin removal from storage. I called back many times 6/10-11 getting diff info from diff ***** but when I spoke to same **** she insisted "ticket was created," but not that it was being executed. In calls since, no *** admitted knowledge of ticket.Have called SSM regularly since, who evade responsibility & do not help nor update on shipment status. I regularly call movers, with 0 success of getting them on phone.Called SSM 2 days ago to say contractual delivry window closing & see if there's a plan. Reception fwd me to *** voice mailbx. I left detailed msg & req'd callback, but no callback. Yesterday called again & spoke ***** who tried to contact movers. He said they were outside bz hours (a little > 2pm, so > 5pm Eastern time). Said try again today (6/9)This morn made 2 calls to SSM. 1st *** said unable to contact movers; offered to fwd me to *mumble*, disconnected my call. 2nd *** fwd me to ********* in customer svc. S put me on hold, then said he tried to call movers 3 times, will try them throughout day & get back & would bring issue to mgr/dispatcher.Don't know if I will ever get belongings back. Do not seem to have recourse via SSM.

  Business Response

  Date: 07/15/2025

  We understand how distressing and unacceptable this situation has been, especially with such a long delay and lack of consistent communication. We take your concerns very seriously. We are currently reviewing all records and communications related to your move to ensure this matter is fully understood and properly addressed. A member of our Customer Experience team will be reaching out to you directly to discuss the next steps and work toward a resolution.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract was w/Safe Ship, then Quick Shift did the pickup at CA locations. My move was fr ************ **********************- 2 trucks, 1 to ** and 1 to ***They were to pickup on 6-2-25 (1 day, 2 pickup stops). On 6-1 I was called and they said between 1 and 3 at ************, I said that's too late, because there is a lot to pickup in ************, & a 1 hour drive to ******************** have to be out of the ******************** at 6 pm. They showed up @ 2 pm, loaded the items in one truck, not 2, they will sort out the ** vs FL mdse in **************. We got told to leave the ************** storage facility at 6:00 and we managed to stay until 6:30 pm. Junior, the main guy promised they would be back at ************** at 10:00 AM on 6-3 - they were not even supposed to be there that day, but all done on 6-2, and he would have 10 men with him. They arrived at 1:30 pm with 2 guys, I had to leave at 3:15 to return my car and fly back to **, so had to leave the men at the storage place to pack my mdse. I did not get a detailed paperwork receipt, just one that says, boxes, etc. for each place, FL and **. I had to hire a company to clean out the storage units with what was left there, and who knows what that was, that cost me another $1,000 to load and clean up the place. They jacked up my price on 5-30 for each load, saying it was more than 1/3 of a semi, that is was half. When they delivered to FL it was barely 1/3 of a semi, and to ** was 1/2 of a 26 ft box truck, not even a semi. Many items mangled and broken. Have called and emailed and no one at Quick Shift or Safe Ship reply. FL was finally delivered on 6-21 and ** was finally delivered on 7-1. It took umpteen phone calls to get delivery info, and then it was sketchy, because they kept giving me false info about where my truck was and I asked for 2 day notice because my nephew was meeting the ** truck and he needed to take off work. The ** driver barely spoke English and mangled my merchandise.

  Business Response

  Date: 07/15/2025

  We understand how difficult and frustrating this experience has been, and we truly regret the inconvenience, confusion, and damage youve described. This is not the experience we want for any of our customers. A member of our Customer Experience team will be reaching out to review the details with you and work toward a fair and timely resolution.

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23576274
  
  I am rejecting this response because:   to date we have still heard nothing from Safe Ship or Quick Shift movers.  
  
  Sincerely,
  
  ***** ***** ******* And ****** J. ***** ***

  Business Response

  Date: 07/17/2025

  We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed.  I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further.
  
  

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23576274
  
  I am rejecting this response because: to date we have still heard NOTHING from Safe Ship or Quick Shift movers.  
  
  Sincerely,
  
  ***** ***** ******* And ****** J. ***** Jr.
  
  

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them to pick up my belongings in ******** and bring them to ** they were late and had me and my family sitting at the house waiting for days. When they finally arrived everything was broken and stained they dropped my 85' TV on the ground in which is a ***** TV. They stained my ***** comforter it was not in a box it was just left out. They broke my ***** bed in which can not be fixed so i am without a bed in the master bed room I have recordings of the people that dropped the stuff off saying i cannot believe how damaged everything is and where not the ones that packed it. I will be filing a civil suit if this does not get taken care of ASAP!

  Business Response

  Date: 07/15/2025

  
  We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed.  I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company refuses to stop calling my phone. I have blocked multiple numbers, i have politely asked to be removed from the call list and have been hung up on every time. They called me last week at at 11pm. They called me again this afternoon. They have called me at least 5 times in the past week. I have filed an *** complaint as well.

  Business Response

  Date: 07/15/2025

  We sincerely apologize for the unwanted calls and the inconvenience caused. This is absolutely not the experience we aim to deliver. We are investigating this issue immediately and will ensure your number is removed from all call lists. Thank you for bringing it to our attention.

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safe Ship Moving Services. We were told movers would pick up items and deliver them the same day. They did not. We were then told they would deliver on Monday; they did not. They charged an extra $600 on . No one told us why. They charged an extra $415 on dilivery for coming down the street. They charged an extra $111 for using a charge card which they did not tell us. I could not get ahold of the original person I spoke to. Things were missing in the shipment, things were packed that should not have been packed. Clothes were strewn into boxes. Boxes werh damaged. They told me the weight bench was assembled; it was not.

  Business Response

  Date: 07/15/2025

  We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed.  I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used safe ship to help coordinate a interstate move. The poor service and misleading nature of their business is unacceptable. They lure you in with a quote for an amazing price for the move. After they collect your nonrefundable security deposit they adjust the quote and add thousands to what was initially quoted. Then when the delivery happened the delivery company they contract adds several more thousand due to safeship not accurately quoting proper space on the delivery truck. All in all my initial quote was $7600 and I ended up paying almost $15k due to their intentional, misleading and unacceptable business practices. They were supposed to listen to my phone call to determine if the person providing the estimate did not accurately record information causing my quote to be wrong. It's been a week and I have not been contacted by anyone. They do not follow up as promised and unless I call them repeatedly I get no help.

  Business Response

  Date: 07/14/2025

  We appreciate you taking the time to share this feedback. While its clear that your experience did not meet expectations, input like this is valuable and will be used internally for training purposes to help improve communication, quoting accuracy, and follow-through. We recognize the frustration caused by pricing differences and the lack of timely updates, and this type of detailed account is important for us to evaluate and learn from. 
  
  
  
  

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23568507
  
  I am rejecting this response because: They have decided to not provide any compensation of any kind regarding my poor delivery experience. They acknowledge it did not meet expectations but have chosen to do nothing. See attached screenshot of a text received from them yesterday. 
  
  Sincerely,
  
  *********** ******

  Business Response

  Date: 07/28/2025

  We do apologize that you feel that way and understand how frustrating this experience has been. We know how important clear communication and accurate expectations are during a move. While the estimate is based on the inventory provided at booking, adjustments can occur if more space or services are needed at pickup. These details, including the nonrefundable deposit policy, are outlined in the paperwork and verification process. A member of our team will be reaching out to follow up and review your concerns further. We're here to assist however we can.

  Customer Answer

  Date: 08/07/2025

  No one has reached out to me since the last message from them on July 29th.