Business Profile

Moving Brokers

Safe Ship Moving Services LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Safe Ship Moving Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

640 total complaints in the last 3 years.
274 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had one of the worst experiences imaginable with this moving company. My belongings were mishandled, and my family was disrespected including being called names by the moving crew. It was completely unprofessional and unacceptable.I was charged for storage space I clearly didnt use, and the movers tried to tack on last-minute charges at pickup. I documented everything and left a five-minute voicemail explaining the situation to the companys agent. Since then, Ive made numerous follow-up calls, and no one from management has responded, refunded me, or helped me retrieve my home contents.The lack of accountability and communication is astounding. Once they take your money, its radio silence. I would never recommend this company to anyone.
Business Response
Date: 07/23/2025
Thank you for taking the time to share your experience. We understand how upsetting this situation must be, especially when personal belongings and communication are involved. We apologized for the frustration this has caused and want to assure you that your concerns are being taken seriously. A customer care representative will be reaching out to review the details and work toward a resolution.
Customer Answer
Date: 07/23/2025

Complaint: 23637402

I am rejecting this response because:
**** contents were to be delivered by 7/21 at the latest.
2. Im getting phone calls to take down these reviews in order to received my contents!
3. No one that has called has retrieved my contents and had them delivered to my home.
4. Apologies are not customer servicethats only part of the customer service.
5. Holding customers contents hostage for bad reviews or to receive more funds is also NOT CUSTOMER SERVICE!

Sincerely,

******* *******
Business Response
Date: 07/23/2025
Thank you for sharing your experience. We understand how upsetting this has been and recognize the seriousness of the concerns youve raised. Safe Ship Moving Services apologizes for the frustration this situation has caused. A customer care representative will be reaching out directly to address your concerns and help work toward a resolution.
Customer Answer
Date: 07/26/2025

Complaint: 23637402

I am rejecting this response because:
My contents have not been delivered.
You have made me and my family wait 30 days for our home contentsand that is trusting that they will be here Monday 7/28.
I have never received a confirmation that your movers are actually delivering my home contents by 7/28theyve had my contents since 7/7. The day their rude verbal abuse was recorded on ***** voicemail.
Your movers have told me I needed to reverse reviews and close the *** case in order to receive my contents. They have tried to threaten my minor grandson instead they got my oldest son and actual vet. The phone calls stopped after that. Your movers are highway pirates.
Your company has yet to offer any funds returned to me from this, clearly not as advertised, move.
PLEASE RETURN MY HOME CONTENTS.
To date, this company has stolen $6000 and my home contents.
Sincerely,

******* *******
Initial Complaint
Date:07/20/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I asked them to move me from ***********, ******** to *******, ******* and they told me they would take my TVs off the wall and they will pack my husband's massage chair and everything going Father's Day. They asked for my credit card and everything. Once I call them back they told me they would do all of this for $2,700 afterwards. They said all calls was recorded after I called them back. They said oh. I'm sorry that we said this to you and we're not going to refund you your money. We're not going to do anything about it. That young lady misinformed you. So what? But we're not going to give you your money back. You're still going to pay us and you're still going to do the move. They have been disrespectful ever since they won't give me my money back. I have already paid a little over $1,100 everyone that call manager. No matter who it is they are not nice or they play nice. It has not been a good transition and they always try to make me pay more money. Then they called me and told me all the people that was going to take you before. We need a new Bill of laden signed at the last minute so I don't even know who's picking up my stuff. I've had to sign a new bill of Lane. It's always something. I've had a seizure in between this. I'm afraid my stuff won't be moved to ***************. They have made me scared. I want my money back. I want my stuff to be transferred still. I want them to pay me my money back. I've had to pay too man of the truck to come take my TVs off the wall over $400 and pay them tips they need to pay for the move $2,700 give me my $1,100 and something dollars back and pay for the Cupid square feet and for paying and suffering and everything else.
Business Response
Date: 07/21/2025
We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed. I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further.
Customer Answer
Date: 08/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ********-******
Initial Complaint
Date:07/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Safe ship was hired to move our ***** sq ft townhome from ********* to southern ****. We paid $25,000. We were told they worked be delivered within a week, but after we were all packed they told us it would cost $4,000 more or it works be 21 days to deliver. We did not pay it. They delivered 1/2 our belongings quickly- in a couple days, but the rest took over a month. There was little to communication from *****, I have text conversations to prove that. She would never give us any updates. She screened her calls and wouldnt answer when I called, so we could never have an actual conversation about anything. That is the epitome of unprofessional! My dad was originally dealing with them, but he got frustrated and angry, so I took over. I was nothing but kind and thankful to her. I was honestly worried we would never see out belongings again, so I was polite as possible. The company they brokered to- Anapa moving- was unprofessional and I witnessed them drop many things that broke- including priceless family heirlooms and boxes clearly marked fragile. When asked what to do about it, they said contact the company. I have contacted safe ship and havent heard back. I honestly dont expect to. One of the movers took a beer out of my fridge and started drinking it. I had him pour it out. The first thing he did in the morning was to tell me to tip him. They demanded all of the money for delivery before they took anything off the truck, not after it was all delivered. All in all it was a horrible experience and I would NEVER recommend them to anyone. I hope they are shut down better they can hurt anyone else.
Business Response
Date: 07/19/2025
We understand how upsetting this experience has been and appreciate you sharing these details. What youve described does not reflect the level of service we aim to provide. Delays, poor communication, and damage during a move are serious concerns, and we take them to heart. A member of our Customer Experience team will be reaching out to discuss this with you directly and work toward an amicable resolution.
Initial Complaint
Date:07/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Safe Ship's address is:
*********************************** Blvd.
********************
Phone number ************* (****** is the customer service person who refused me)
I cancelled my move and attempted to receive a refund on 7/17/2025
Customer Answer
Date: 07/17/2025
I am a widow moving across country to be nearer to family. I made arrangements with ******** to move me from *** to ************, **. At the time (6/25) I paid my $2,744.72 deposit I told them that my current house had not sold and it was possible this whole thing could fall through. I was told that it would be no problem they would just refund. Now 8/9 days out I need to cancel. After multiple attempts I finally got hold of someone who is now insisting that I had to cancel within the first 72 hours to get a refund of my deposit. They are out nothing. I just want my deposit back.
Business Response
Date: 07/18/2025
We truly understand how challenging this time must be for you, and understand that your plans have changed. A member of our Customer Experience team will be reaching out to discuss your situation
Customer Answer
Date: 07/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:07/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Safe Ship on May 13, 2025 about a move from AZ to **. I was quoted a price of approximately $18,000. I told their sales rep ****** that was double what I had budgeted for this move. He put me on hold and talked to "management" and the told me he could do $13,900 and break it into 3 payments if I booked that day. Upon discussion with my wife, we decided to bite the bullet and pay for this "full service move" that they would broker. Ultimately we made a down payment, which I later discovered was the broker fee of $6,201.65 to Safe Ship. There was a 72 hour cancellation policy. On 5/14/2025 I sent a note to Safe Ship requesting a cancellation and a refund as our house deal fell through in *****. ****** insisted that they offer to extend the contract contingency period until the 1st of July just in case our deal got back on track and we elected to move. He assured me that if we did not move, we would still get our money back. On June 30, 2025 I sent a note to Safe Ship informing them that we had not sold our house and that nothing had changed in our situation and therefore there was no reason to keep the contract in place. In addition since I had paid for the deposit with a credit card, I was now paying interest on $6000 that was not doing me any good. I therefore wanted to cancel the contingency and contract and receive my full refund. I heard nothing. I sent several additional notes in the ensuing days and heard nothing. On July 17, ****************************************************************************************************************************** fact disconnected the call. The customer service number connected me to an AI voice who identified me by name and asked my issue. The male AI voice assured me that it had generated an urgent support ticket and that a support agent would reach out to me shortly. The recording played several times before I hung up. I then filed this complaint after reading the many other complaints about this company.
Business Response
Date: 07/18/2025
Thank you for your feedback. Safe Ship Moving Services acknowledges your experience and the frustration you've expressed. I apologized for any inconvenience this may have caused during an already challenging time. We understand how important transparency and trust are, especially during a long-distance move. Your concerns will be reviewed internally, and a representative will follow up with you directly to discuss the situation in more detail.
Customer Answer
Date: 07/27/2025

Complaint: 23614095

I am rejecting this response because: There was no response from the company on this matter via the BBB compalint submission. I spoke with a company representative named ****** who called me back on July 17th. He asked for proof that I had emailed another member of their team prior to the expiration date of the contingency and called him as a follow up to request the cancellation. I sent the requested information. I was told he would provide this information to their compliance department and then get back to me. There has been no further communication since then.

Sincerely,

**** *******
Business Response
Date: 07/29/2025
Safe Ship Moving Services acknowledges your experience and the frustration you've expressed. I apologized for any inconvenience this may have caused during an already challenging time. We understand how important transparency and trust are, especially during a long-distance move. Our customer service team aims to clearly explain the cancellation policy and what to expect throughout the process to help avoid surprises. Your feedback is important to us, and since all calls are recorded, this matter will be reviewed internally.
Initial Complaint
Date:07/16/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Safe ship coordinated a move with No borders moving company for us to move from ***, **** to ********. We did two walk throughs to confirm the amount of items being moved. We were told 2 trucks and 2 movers would come to load it all up. The morning of the move only one mover arrived with a small truck. He was unable physically to load the truck and since he had no help, my husband had to help him. He helped so much that he injured his back. The next morning we were upset and spoke to No Borders. They insisted that they had two movers and two trucks. We have video and photo proof that this is a lie. They then proceeded to tell us that now we owe an additional $4100. They would not finish the work until we signed a document. They bullied and threatened us. Safe ship was contacted each time and did nothing to help this situation. They are a complete scam who doesnt care for their customers at all. They are completely fraudulent.
Business Response
Date: 07/17/2025
We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed. I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further
Customer Answer
Date: 07/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:07/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******** spoke with me about my move. We said we were in the process of finding a home in ******** , ** or Duluth Mn . We went through all our items piece by piece. He said our quote wouldnt change unless we added more items. He said we could move within 500 miles or both those areas. We would store our items with them for a month. We paid $1,506 security deposit. The total of the move would be $5800 Three days before the move they called us and went through items again. ******** didnt give us right sizes of our items ( even though we told him measurements) . We did add some items but, subtracted larger items we gave to family. The gentleman went to talk to his boss came back said he had two issues ; one that our storage would be higher , but he fixed that. The second was that our move was now interstate and would be $23000 . Then he got it to 16 k then since Im an RN $16k . He apologized as that cost was significantly higher then the guy we realized didnt know how to do his job quoted and we signed for. Our deposit we were told we had 10 minutes to come up with an additional $4,200 dollars and if we couldnt pay our move would be canceled. He said he was going home to his wife . We panicked . I almost passed out. Moving is already difficult and now I didnt feel good. My wife said we were being scammed . She tried to talk with him but, got apologizes stating he was sorry for Jonathans lack of knowledge but, he couldnt do anything about it. The next day we called to get our deposit back as we were too scared to give this company any more money in fear they would take more. The guy was nice he said ******** would be written up or fired. He transferred us to the quality team where they lowered the quote to 9 k but we couldnt pay anything feeling like we were scammed. She then hung up on us after telling us our deposit was non refundable. Then she email binder a forfeit the deposit with a signature line. I realized i never signed that. No deposit return
Business Response
Date: 07/07/2025
We at SafeShip ************ can appreciate the worry, cost and sweat that goes into moving your home. We would never treat a client in the manner described above, never have.
The company described above goes by the same SafeShip Movers name as us. We believe they are out of ******************, and are a brokerage service. They have hundreds of complaints against them in the last three years and are not a BBB member. We are a top rated member of the BBB and are located at *********************************************************** ******, Ky 41075.
We are sorry your family had such a bad experience in your move. We would be happy to serve you in the future, and, if you research our company through the BBB or other sources, you will find no negative reviews whatsoever.
Good luck in the future.
******* ****, Managing Partner & Operating Mgr.

Business Response
Date: 07/17/2025
We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed. I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further.
Customer Answer
Date: 07/17/2025

Complaint: 23534035

I am rejecting this response because:the change in cost was due to only a small change in weight and was because even though I was told I could move to Superior WI or within 500 miles of there it was now an interstate move. That change even though I was told was fine prior to paying the deposit was only told once three days prior to the move was gone over via phone call! I was also told by a representative that , we have a lot of new hires. We are sorry , and that employee will be let go. And I requested a quality review I was hung up on several times.

Sincerely,

**** *********
Business Response
Date: 07/18/2025
We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed. I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed
Customer Answer
Date: 07/18/2025

Complaint: 23534035

I am rejecting this response because: it doesnt state that my deposit or any action is being done .

Sincerely,

**** *********
Initial Complaint
Date:07/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Safe Ship provided me a move estimate this year for a move of households goods from *****, ** to **********, Al (Their Job #DA6742632). Their total moving estimate which detailed all my furniture being moved was $13,378.39. This included full pack service and delivery. Their representative, ********* *****, assumed he had allowed more than enough additional boxes to cover the move of our furniture listed and additional items such as closets, garage, dishes, and kitchen items. A customer payment was made for $5,874.77. That was with the understanding the balance due at the time of the move would be $7,503.95. This estimate included the more of 18 outside pots that was determined to be against *** regulations by the carrier Safe Ship contracted with Star USA Moving in ********, **. On the day of my move Safe Ship charged me an additional $6,219.39 along with Star USA Moving charging me $16,478.95. The move of my household goods went from $13,378.39 to $28,573.11. That resulted in a 113% increase from the original estimate. To make matters worse, 18 outside plants/pots were not shipped as they originally promised. In summary, this is a scam/fraud process to provide a detailed estimate only to increase it 113% the day of the move. No reasonable person would expect such an increase given the inventory list of furniture on the original estimate did not increase. I am requesting your assistance. I have googled and discovered this has occurred many times and is a deceptive if not fraudulent business practice. I have reached out multiple times to Safe Ship but never called back as promised.Regards,****** ******
Business Response
Date: 07/17/2025
We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed. I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further.
Customer Answer
Date: 08/01/2025
Safe Ship contacted me last week. They have not made any proposals regarding settlement. My complaint remains the same as previously submitted. Nothing justifies the doubling of cost from their first estimate and 2 hour discussion via telephone regarding furniture items being shipped. As stated in complaint, furniture items DID NOT change. Assurances where provided by telephone during first review that more than enough boxes had been allocated in estimate for move the size of my home.

Regards,

****** ******
************
Customer Answer
Date: 08/01/2025

Complaint: 23608824

I am rejecting this response because:
Safe Ship contacted me last week. They have not made any proposals regarding settlement. My complaint remains the same as previously submitted. Nothing justifies the doubling of cost from their first estimate and 2 hour discussion via telephone regarding furniture items being shipped. As stated in complaint, furniture items DID NOT change. Assurances where provided by telephone during first review that more than enough boxes had been allocated in estimate for move the size of my home.

Regards,

****** ******

************

Sincerely,

****** ******
Business Response
Date: 08/01/2025
Thank you for your follow-up regarding your recent experience. We understand your concerns and the details youve provided regarding your.
An agent will be reaching out to you directly to review your account in detail and work with you toward a resolution. We want to ensure your concerns are fully addressed and that you receive clear and accurate information regarding your estimate and the services provided.
We appreciate your patience and look forward to assisting you further.
Initial Complaint
Date:07/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We contracted Safe Ship Moving Services in late May for a military move from *********, ********** to ******, **************. The brokers subcontractor, Ciao ***** Moving, picked up the belongings on 6/3/2025 from **********. When I arrived in **************, I have tried multiple times to contact both Safe Ship Moving Services and Ciao ***** Moving for delivery. Safe Ship will either not respond, or when they do, it is the receptionist who states they will get back to me. I never hear back from anyone. The payment made to date is $3,675.80 plus there is an additional cost when delivered. As of today, 7/15, I have not received a call, delivery date or the delivery of my household items, so my family sits without anything. I would like a response of a delivery date, or if my household items are lost/stolen.
Business Response
Date: 07/16/2025
Thank you for reaching out and sharing your experience. I apologized for the delay and lack of follow-up you've encountered during what should be a smooth transition for you and your family. I apologize once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process. Your move is being reviewed internally, and we are working to get clear delivery information as quickly as possible. A representative will be in contact with you to provide an update and ensure your concerns are addressed directly.
Initial Complaint
Date:07/14/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Worst Moving Broker Safe Ship and Worst Moving Company ******** My goods were scheduled for pick up between 10 and 12 pm. They showed up at 8 pm!!! They were to come with professional picture boxes for my paintings. They wrapped an original painting in shrink wrap and then put a box around it. There is no chance this painting will survive.They made a commit to me over the phone to have everything arrive no later than July 14th. Today is July 14th and I spent 3 hours trying to reach Safe ship and Vanguard Moving who is the carrier they hired. When you email customer service no one replies. When you call you are on hold 1 - 2 hours and then they hang up on you. When you leave a message no one calls you back.I did learn that my items are sitting in ***********...for over three weeks now...in a roasting hot warehouse. There will be no one to receive them until August because they missed their contractual deadline. I even offered them a bucket of cash to get my stuff here by the 14th.I have no idea where my items are or if I will ever see them ********** of experience: June 23, 2025 I was grossly misinformed and want to be compensated for the hardship caused and have them waive any extra fees.
Business Response
Date: 07/15/2025
We are saddened to hear how upsetting and stressful this experience has been, especially given the delays, lack of communication, and concern for your belongings. This is not the level of service we strive to provide. A member of our Customer Experience team will be reaching out to review the situation in detail and work toward a resolution that acknowledges the hardship you've faced.

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Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

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