Business Profile

Moving Brokers

Safe Ship Moving Services LLC

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Complaints

This profile includes complaints for Safe Ship Moving Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

640 total complaints in the last 3 years.
274 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Don't work with Safe Ship Moving EMS (SSM) or CITA VAN LINES, They are liars and overcharge for incompetence and poor service in all respects. The reasons are as follows:1.The original quote to pack our household goods (HHG) and ship them to our new home in ********, ******* was developed with an extremely detailed phone call quote on May 9, 2025. This quote was for a total of $14,402 by ******* ********* of SSM and claimed to be very accurate given the detailed discussion.2.I sent a detailed email to *** describing all the household goods and offered to send photos if it would help SSM confirm any uncertainty in their quote. They did not reply.3.******* ********* made specific commitments about what we were to expect that *** would: 1. Coordinate all aspects of the move.2. Use a very professional and high quality moving company to pack and ship our HHG. They said that ************** was an excellent moving and trucking company and that *** had used them on multiple other moves and things were delivered on time and in the same condition as originally packed.3. Ensure all things will be carefully inventoried and the condition of items assessed and defined by the packers and agreed upon by me.4. Ensure that packing and loading was to be performed in one day and that day was to be June 16, 2025. I expressed concern about a one day packing and load and was told that ************** would send an adequately sized experienced crew with packing materials and a large enough truck.5. Arrange for our HHG to be shipped so that a prompt delivery of June 27, 2025 or shortly afterwards would be met. It was understood that the total transportation time was to be between 5 and 14 business days.6. Have their customer service staff available 24 hours per day, 7 days per week to provide any help needed should problems develop. This was described as always available.None of the above commitments were met and the move experience with these 2 comapnies just got worse.
Business Response
Date: 07/29/2025
We recognize how important it is for a move to go according to the commitments discussed, and its clear from your feedback that your expectations were not met. Safe Ship Moving Services provides estimates and timelines based on the information shared during booking, and works to coordinate with trusted carriers to meet those needs. While unforeseen logistical challenges can affect scheduling and delivery timeframes, our intention is always to provide clear communication and a smooth moving experience. We take your concerns seriously and this matter will be reviewed internally.
Customer Answer
Date: 07/30/2025

Complaint: 23665985

I am rejecting this response because the reply is nothing more than the same misleading and untrue statements made to me over the phone by both Safe Ship Moving and CITA Van Lines. No further communication was ever made to address my complaint nor has there been any offer of any refund or discount. My summary is this is the same condescending comment I have already gotten that does not acknowledge any poor performance or misleading business practices that lead to my complaint.

Sincerely,

***** ******
Customer Answer
Date: 07/30/2025
I am curious about any other complaints filed about Safe Ship Moving and CITA Van Lines. Both companies performed so badly with deceptive comments and poor performance that I can't believe I am the first to complain. Thank youi.
Business Response
Date: 07/31/2025
I understand your disappointment that your experience did not align with your expectations. I apologized for the inconvenience this caused, as our goal is always to provide a smooth and reliable moving process. Your concerns regarding communication, timing, and service will be reviewed by our team to ensure they are addressed and to help improve future customer experiences.
Customer Answer
Date: 07/31/2025

Complaint: 23665985

I am rejecting this response because nothing has been done to address a refund or discount. This is just the same worthless response and doesn't address the property ruined or lost by the moving. When will a real response come with some effort to reconcile my losses due to lies, misrepresentation, lack of quality and all the things destroyed?

Sincerely,

***** ******
Customer Answer
Date: 08/01/2025
This is not an attempt by the company to respond in any meaningful manner. Just words with no effort to address my complaint.
Initial Complaint
Date:07/27/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Safe Ship Moving Services ****************************************** Phone: ************** US DOT: ******* MC: 1139083-B Customer ************* ******* Direct:************** Email:*********************************************************************************** Web:*********************************************** *****/ Sohaela ***** Proxy: ************** *********************************************************************************************** Phone: ********** Phone: ************** *************** ***** *****/ Sohaela ***** ******************************************** / Elevator, Floor: 4 , Apt. #: ********************* Relocation Details Job No:DB6887092 Estimate Date:06/23/2025 Representative:********* ******* Visual Type:Waived The shipper has elected to waive the physical and virtual survey and signed the waiver agreement before the shipment is loaded in accordance with 49 CFR ******* (a).Move Type: ResidentialLong Distance, 435 miles Estimated Volume:350 cf. (2436 lbs) Estimated Rate:$3.60 per cf Move Day: Friday/Saturday Move Date: 06/27/2025-06/28/2025 Delivery Type:Immediately Created On:05/30/2025 Relocation Estimate Total Tariff $2766.00 Tariff Discount: 54.45%-$1506.00 Basic Estimate Price $1260.00 Fuel Surcharge: ***** % $157.50 Binding Estimate Fee $911.93 Convenience Fee $47.33 IRD - $185.00 Basic Valuation Protection:$0.60 per lbs. per article$0.00 Total Moving Estimate $2191.76 Customer Payment *************** ETA ************** miles: 0-7 business days.i called this company several time to find out when my items would be delivered they gave me many dates and no delivery. I also needed the insurance from the carrier for my building mangement but they never followed through. I have phone record of all the calls I made to no avail.
Business Response
Date: 07/28/2025
Thank you for providing your move details and reaching out. We apologize for the lack of follow-through you've experienced regarding your delivery and the requested insurance documentation. This delay and lack of communication do not reflect the level of service we strive to provide.
Your move file has now been flagged for immediate attention. A member of our customer care team will be reaching out directly to address the delivery status, coordinate with the assigned carrier, and ensure the proper documents are provided for your building management. We understand how important timely communication and follow-through are during a move, and well do everything we can to help bring this to a resolution.
Customer Answer
Date: 07/30/2025
Safe Ship did contact me and we resolved the issue
Initial Complaint
Date:07/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/18/2025, I contracted Safe Ship Moving Services for a residential move. I submitted detailed info, including video of my belongings. The initial quote was too high, so I considered walking away. The *** then lowered the price, convincing me to proceed. This included packing, loading, and transporting items from ******** to *********What I wasnt told was that they reduced the cubic footage and excluded items to make the new quote seem lower a classic bait-and-switch. Total quote: $5,629.07. Before paying, I asked multiple times if packing was included. I had about 75% packed and needed help with the rest. He assured me it was.Just before the move (scheduled for 6/10/2025), a *** contacted me to "review" the item list again. They then claimed added items, said the price wouldnt cover the move, that packing wasn't included, and the cost would rise by thousands. I was told to sign a new contract, which I refused. I requested a ********* first, a *** apologized and said the situation was ridiculous and hed fix it. He came back with a reduced price but said Id need to pay immediately. I said I no longer trusted them and just wanted to cancel.Despite canceling and no services being performed, they kept my $5,629.07 deposit, calling the charges valid.Resolution Requested:Full refund of $5,629.07 Acknowledgment that the contract was mis***resented and cancellation was due to their own deceptive practices Why Im Reporting:This was a clear bait-and-switch tactic, followed by last-minute price hikes. *** found many similar complaints online. This is an unethical, deceptive business model that must be addressed.
Business Response
Date: 07/28/2025
We apologize for how this experience has made you feel and understand how frustrating it must be. While we do stand by our policies, we want to make sure your concerns are fully heard. A member of our customer care team will be reaching out to review your file..
Customer Answer
Date: 07/29/2025

Complaint: 23660631

I am rejecting this response because:The reply I received was a generic, cookie-cutter message aimed at improving the customer experience. It failed to address the core issue or acknowledge the recurring nature of the problem. This situation reflects a pattern of bait-and-switch tactics followed by pressure, which has affected not just me but many others as well.
This experience has caused significant frustration, and the lack of accountability in your response is unacceptable.
Sincerely,

****** *******
Business Response
Date: 07/30/2025

Thank you for your feedback. We understand your frustration and recognize that your experience fell short of what you expected. I apologized that your concerns were not addressed in a way that felt responsive. Your comments have been noted, and we appreciate you bringing them forward. Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further.
Customer Answer
Date: 08/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you to the team at safe ship and especially **** for listening. Appreciate it

Sincerely,

****** *******
Initial Complaint
Date:07/26/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THIS IS A SCAM!!!!!! RUN AWAY!!!! Safe Ship Moving Services used a filter company called "Move With A Pro" that offered us a low estimate to lure us in and then Safe Ship Moving Services called us only days (called today 7/26/25) before they were scheduled to pack us up (scheduled for 7/29-30/25) and they DOUBLED our estimate requiring us to pay ANOTHER high deposit to secure the move (total of $11,000 for deposit). We were in a bind since it is so close to our move, so my husband initially paid. My sister, who is a lawyer, was able to help us see this as the scam that it is. ****** moving scams and it will check all the boxes. Thankfully, we got out of the second deposit (there is a 3-day cancellation fee for this one)! Moving is stressful enough, so don't add being scammed out of thousands of dollars to your list. We walked away having only lost $5,000.00 and we count ourselves lucky! RUN AWAY!!!!!!
Business Response
Date: 07/28/2025
Thank you for taking the time to share your experience. We understand how upsetting it is to feel caught off guard so close to your move, especially when timing and costs are critical. This is never the level of service we aim to provide. Please provide us with your job number, and a member of our Customer Experience Team will reach out to you and work toward a resolution promptly. Your feedback is important to us and we are committed to improving your experience.
Customer Answer
Date: 08/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:07/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Safe Ship to help me with my move to *******. The sales person on the phone sold me that they would take care of me the whole way thru my move. They first quoted me for my move $9,934.00 then they called 2 days before the shipper arrived to go thru my items and I had 5 more boxes they charged me $803.28 for 5 more boxes. This is the small of the problem. AT NO TIME was i told the at my Belongings (MY WHOLE LIFE) on their truck would 7 weeks to get to me. I was sold on and told that my belongings would arrive 5-14 days after my items were picked up from my home which They picked them up on July 8th 2 days prior to the date I asked for so I had to spend 2 nights at a hotel on my dime before heading to *******. I have called 4 times to safe ship once with no response, once with a I dont have an answer to your questions and now today July 26th a gentleman told me I would not see my belongings (MY WHOLE LIFE) until August *****nd. Who in this entire world can move and not get their belongings for 6-7 weeks???? The gentleman who filled out my paperwork wrote so light that I cant see ANYTHING on my bill of Lading. This is HORRIFIC SERVICE!!! There is no follow thru from SAFE SHIP which they got Paid $4,076.24 on the job to do WHAT??? He has no pull on getting my stuff delivered to me any earlier all he kept saying is I am sorry its what happens with summer moves. Thats is pure BS!!! Trucks move things every day all day long in this country. I was never told it would be 30 days for the day I said i was available in *******. I WANT MY BELONGINGS DELIVERED IMMEDIATELY !!! I dont know of any moving companies that hold your belongings for this long. AT this point I have concerns about all my LIFE Belongings getting to my new home. MY RESOLUTION is as follows: I want them to do whatever they have to do to get my belongings to me IMMEDIATELY!!! When I called STANFORD VAN LINES directly who is the carrier they never answer their phones it hangs up on you.
Business Response
Date: 07/28/2025
We apologize for the delays and lack of follow-through you've experienced. Your file has been escalated, and a member of our customer care team will be reaching out to work toward an immediate resolution. Were also contacting the assigned carrier to get updated delivery details and push for faster delivery.
Customer Answer
Date: 07/29/2025

Complaint: 23658243

I am rejecting this response because: Safe Ship has the responsibility of using reputable vendors to pick their customers items up from their home and getting it to their new home. If they themselves cannot reach a person at the business for which THEY hired to pick up their customers items (meaning Safe ship) then why are they using them. Safe Ship should not have any problem reaching the business they hired and should be given a call immediately and have an exact date for which a persons items will be picked up and delivered. There are other van lines that do this everyday and get their customers items to them in a timeframe agreed upon. Safe ship still says they are waiting to hear from Stanford Van lines about what day exactly my items will arrive. the date they are giving means that they (********) will have had my items for ***** days depending on which day they actually arrive. This is pure nonsense!! They are supposed to provide you with a booklet Your Rights and Responsibilities when you sign with them to understand your move I was NEVER given this let alone explained to me that my items would take almost 30 days to get and probably come damaged or missing altogether. Safe Ship is also false advertising themselves because they are NOT the number one shipper They DONT SHIP themselves and there are over 500 complaints against ************* and are still taking peoples money. This issue is they subcontract out to people to move their customers items and have NO control over them Whatsoever. ****************** is moving at their own pace and will get my stuff to me when they feel like it. THAT IS JUST WRONG.

Sincerely,

**** *****
Business Response
Date: 07/30/2025
We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed. I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further.
Initial Complaint
Date:07/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted this company in MAY for a July move, but decided not to use them due to extremely poor customer service. They were ONLY interested in selling me a service, rather than listening to what I was requesting. After calling them back to convey that I was no longer interested, I started receiving the attached text message EVERY DAY! Even though I requested to be REMOVED from their contact list (spoke with **** - who was rude, by the way), they are STILL sending me the attached message. I've already moved, would NEVER hire or recommend this company and I do NOT want ot be contacted by them again! I want them to remove my number from their database!!
Business Response
Date: 07/28/2025
We apologize for the continued messages and the frustration this has caused. Your number will be removed from our contact database immediately, and no further communication will be sent. We appreciate you bringing this to our attention and wish you all the best.
Initial Complaint
Date:07/24/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Safe Ship moving broker has lacked transparency and provided misinformation from the very first phone call and still has not delivered my belongings. It has been a total of 34 days since Cobra Vanlines moving company took my belongings, and 20 days since my first date of available delivery - all coordinated by Safe Ship moving broker. The Safe Ship logistics coordinator scheduled my first available delivery date for Friday, July 4th never acknowledging that the holiday might impact these plans or that it was unlikely the moving company would even operate on that day. I contacted customer service on July 3rd and was assured that delivery would happen on July 4th. Relying on this information, I moved to *******, only to discover that the moving company was not even operating on July 4th and my belongings had never left the ********************************* representatives completely omit the fact that delivery could be delayed up to 30 business days when coercing customers over the phone into booking with them. They hide this fact down in the fine print of a barrage of documents and hold it against you once the movers have your belongings and they've started collecting over $5,000 in moving costs. Safe Ship promotes a stress-free moving experience, but I have unfortunately experienced the opposite. I've spent hours calling customer service because they never call back. On July 10th a Safe Ship representative told me my items would be loaded at the beginning of next week. Another told me delivery was anticipated July *****th. Today is July 24th and my belongings are still not here and no one at Safe Ship or Cobra Vanlines can even tell me where my belongings are. I've never been able to make an informed decision because this company has kept me misinformed the entire time. The lack of accurate information, profound delays, and inconsistent communication is abysmal. I will never use or recommend either of these companies to anyone.
Business Response
Date: 07/25/2025
We understand how upsetting extended delays and lack of clear communication can be, especially during a major life event like a move. The delivery windowup to 30 business daysis included in the written agreements and Bill of Lading, but we recognize that during the stress of planning a relocation, it may not always receive the attention it deserves. This timeframe is in place to accommodate long-distance travel regulations, scheduling logistics, and other industry-wide factors. We acknowledge that the coordination around your requested delivery date could have been handled with more care, especially given the timing, and we are actively reviewing internal processes to ensure better planning in the future. Your concerns about inconsistent updates are valid, and the lack of responsiveness is being addressed with our logistics team to ensure this doesnt continue happening to others. We are actively working to get you your delivery and will contact you as there is an update.
Customer Answer
Date: 07/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I do not find this resolution satisfactory, but I do not wish to spend any more of my time dealing with this company that hides behind the fine print in a contract to justify their cost for poor service quality.
Sincerely,

Alyssa Greenhouse
Initial Complaint
Date:07/24/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contracted Carrier: Safe Ship Moving Services (DOT# *******)Subcontractors Anapa Moving (DOT# *******)Gold Star Moving (DOT# Unknown)Estimated Cost of Move: $10,500+Estimated Losses/Damages: $35,000+Nature of Complaint I entered into a moving contract with Safe Ship Moving Services to transport my household and woodworking equipment to ******. Safe Ship subcontracted the move to Anapa Moving and possibly Gold Star Moving, though I was never clearly informed who had custody of my shipment at any given time.Despite written and verbal confirmation that my pickup would occur on April 17, 2025, no movers arrived. After multiple calls, a supervisor admitted the confirmation had been sent in error, and the pickup was never actually scheduledan outright breach of contract.The pickup eventually occurred a day late, on April 18, with an unqualified and understaffed crew. I had to personally rent a flatbed truck ($400) to safely load my equipment. My shipment did not arrive in **********, ****** until June 7, nearly seven weeks later.Upon delivery, numerous high-value tools were damaged, missing, or destroyed, including specialized woodworking machines. Some foreign itemssuch as fishing rods and power tools I do not ownwere also delivered in error. I have only received a $125 offer for compensation, which is egregiously inadequate.Allegations Breach of Contract (Missed pickup, delay, failure to perform)Negligence (Improper staffing, handling, and communication)Gross Negligence and Willful Misconduct (Equipment severely damaged)Theft or Loss of Property (Several items never arrived)Mishandling of Goods (Delivery of unrelated items)Request for BBB to investigate Safe Ship Moving Services (DOT# *******) for potential consumer fraud.Please contact me at ************** or via email for further documentation, including photos, contracts, bills of lading, and inventory lists.
Business Response
Date: 07/25/2025
We acknowledge the seriousness of your concerns and sincerely apologize for the distress and inconvenience youve experienced throughout your move. The issues you've described from the scheduling confusion, inadequate staffing, and extended delays to the significant damage and loss of property are deeply concerning and not reflective of the standards we expect from any service coordinated through us. While we understand that compensation claims are handled independently through ********************************, we recognize how disappointing the current resolution offer must feel given the extent of your reported losses.
We are reviewing this matter internally to assess how the coordination of your move was handled and to ensure appropriate accountability is pursued. Please know that your feedback is being taken seriously, and we appreciate you bringing it forward.
Customer Answer
Date: 07/25/2025
They asked for time to respond, so I am willing to give them the opportunity for a positive resolution. I do not want to reject or accept the current response at this time. They have been on notice for awhile, hopefully this will spur some positive resolution. Thank you. ******
Customer Answer
Date: 08/04/2025

Complaint: 23649599

I am rejecting this response because:
They proposed no solution, just an apology. I am looking for some type of compensation for the $35,000+ equipment they destroyed.

Sincerely,

****** *******
Business Response
Date: 08/15/2025
Any insurance claims for compensation due to damages or late delivery would have to be filed directly with the motor carrier responsible for transporting your cargo. We will gladly provide all customers with carrier claim information upon request.

An agent will be reaching out shortly to assist further

Customer Answer
Date: 08/20/2025
********* has proposed no solutions! They continue to abrogate their responsibility.
Thank you for your acknowledgment of the catastrophic damages arising from the contracted transport of my tools, equipment, and household goods. For the record, there exists only one binding contract governing this transaction: my written agreement with Safe Ship Moving Services (Safe Ship). I did not contract with, *********, or consent to any other moving or transportation provider. Safe Ship was and remains the sole party with whom I entrusted the transportation of my property from *******, ***** to **********, *******
Whether Safe Ship elected to subcontract performance to other carriers was a unilateral business decision made by Safe Ship. At no time was I afforded an opportunity to review, approve, or negotiate the use of such subcontractors. Safe Ship independently selected Anapa Moving and Gold Star Moving without my knowledge or consent. Accordingly, Safe Ship remains the responsible contractual party for all losses, damages, and failures in performance. See, e.g., 49 U.S.C. 13907(a) (motor carriers remain liable for acts of agents and contractors).
Despite repeated assurances that Safe Ship was working with me to resolve the matter, no meaningful resolution has been offered. Instead, I was improperly directed to submit a claim through ********************************, which resulted in a nominal and wholly inadequate offer: an initial $75 and a final offer of $125 against documented damages in excess of $35,000. These damages include:
Negligent handling and destruction of professional tools and equipment;
Loss and theft of personal property;
Delivery of property belonging to another customer.
That claim process is now closed without resolution and does not discharge Safe Ships contractual liability.
I have filed a complaint with the ******************************************* (*****), which is under investigation. Meanwhile, I remain without the vast majority of my professional equipment and personal property. I relocated with the intention of using my custom woodworking tools to complete renovations in my residence; instead, due to Safe Ships negligence, I have been forced to purchase replacements, outsource services, and sustain significant delays and financial loss.
Additionally, I have placed elected officials, regulatory authorities, and military leadership on notice of my experience. ********* advertises itself as veteran owned and operated and markets aggressively to military families. That representation carries heightened ethical and professional obligations, obligations which, in my view, Safe Ship has failed to meet. I intend to continue raising awareness of this conduct within appropriate oversight channels, including military command structures on every US military installation, to protect service members and their families from similar harm.
To be absolutely clear:
My only contract is with Safe Ship Moving Services.
Any subcontracting arrangements were solely between Safe Ship and its chosen carriers, not with me.
Safe Ship remains fully liable for all losses, damages, and breaches arising under our contract.
I will continue to pursue all remedies available under law and equity against Safe Ship Moving Services and its agents. However, contractual liability lies squarely and exclusively with ************************************start="3793" data-end="3796">****** F. *******
Customer Answer
Date: 08/21/2025

Complaint: 23649599

I am rejecting this response because:
Safe Ship has proposed no solutions! They continue to abrogate their responsibility.
Thank you for your acknowledgment of the catastrophic damages arising from the contracted transport of my tools, equipment, and household goods. For the record, there exists only one binding contract governing this transaction: my written agreement with Safe Ship Moving Services (Safe Ship). I did not contract with, *********, or consent to any other moving or transportation provider. Safe Ship was and remains the sole party with whom I entrusted the transportation of my property from *******, ***** to **********, *******
Whether Safe Ship elected to subcontract performance to other carriers was a unilateral business decision made by Safe Ship. At no time was I afforded an opportunity to review, approve, or negotiate the use of such subcontractors. Safe Ship independently selected Anapa Moving and Gold Star Moving without my knowledge or consent. Accordingly, Safe Ship remains the responsible contractual party for all losses, damages, and failures in performance. See, e.g., 49 U.S.C. 13907(a) (motor carriers remain liable for acts of agents and contractors).
Despite repeated assurances that Safe Ship was working with me to resolve the matter, no meaningful resolution has been offered. Instead, I was improperly directed to submit a claim through ********************************, which resulted in a nominal and wholly inadequate offer: an initial $75 and a final offer of $125 against documented damages in excess of $35,000. These damages include:
Negligent handling and destruction of professional tools and equipment;
Loss and theft of personal property;
Delivery of property belonging to another customer.
That claim process is now closed without resolution and does not discharge Safe Ships contractual liability.
I have filed a complaint with the ******************************************* (*****), which is under investigation. Meanwhile, I remain without the vast majority of my professional equipment and personal property. I relocated with the intention of using my custom woodworking tools to complete renovations in my residence; instead, due to Safe Ships negligence, I have been forced to purchase replacements, outsource services, and sustain significant delays and financial loss.
Additionally, I have placed elected officials, regulatory authorities, and military leadership on notice of my experience. ********* advertises itself as veteran owned and operated and markets aggressively to military families. That representation carries heightened ethical and professional obligations, obligations which, in my view, Safe Ship has failed to meet. I intend to continue raising awareness of this conduct within appropriate oversight channels, including military command structures on every US military installation, to protect service members and their families from similar harm.
To be absolutely clear:
My only contract is with Safe Ship Moving Services.
Any subcontracting arrangements were solely between Safe Ship and its chosen carriers, not with me.
Safe Ship remains fully liable for all losses, damages, and breaches arising under our contract.
I will continue to pursue all remedies available under law and equity against Safe Ship Moving Services and its agents. However, contractual liability lies squarely and exclusively with ************************************start="3793" data-end="3796">****** F. *******

Sincerely,

****** *******
Initial Complaint
Date:07/24/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used their moving services they put my goods into storage and Have been trying to retrieve it for the last 3 weeks with no delivery date in site. I have contacted the service and carrier multiple times by email and phone with no resolution, I just want confirmation as to when my stuff will be delivered or compensation for items that were shipped.
Business Response
Date: 07/25/2025
Thank you for your feedback. Safe Ship Moving Services understands how stressful it can be when theres uncertainty around a delivery timeline. While storage and delivery schedules are managed based on availability and route coordination, wed be glad to look into your order further. Your feedback is important to us, and since all calls are recorded, this matter will be reviewed internally. A representative will follow up with you directly to discuss your concerns in more detail.
Customer Answer
Date: 07/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:07/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Portrayed themselves as a moving company when theyre actually a broker. I was not informed that they were a broker, and they took $6730.70 to book my move. All the while, they pretended that my payments were being applied to my moving expenses. When I confronted them, they begged me not to file a complaint with the *** INTERNET ***************** I agreed to wait until the move was complete. I attempted to contact the company, but the phone number, name, and email addresses were all false. I have disputed the charges on my credit card. I believe this company is operating using deceptive practices. They are not listed in the Chamber of Commerce business directory for ********** or *************, their business addresses. They are not accredited by the BBB. NONE OF THE MONIES I PAID TO THEM WENT TO THE ACTUAL MOVING COMPANY! Id appreciate whatever assistance you could provide.
Business Response
Date: 07/24/2025
Thank you for sharing your concerns. We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed. I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed.
Customer Answer
Date: 07/24/2025
Complaint: 23643319

I am rejecting this response because: ************* Safe Ship moving, is not Transparent; when I was told $1200 to ship my car with a $500 down payment that wasnt true. They charged me $520 to make the appointment with the car transportation service. The true service cost was $700.
I was charged $200 for bubble wrap that WAS NOT USED! I was told that having things stretch wrapped would cost extra, which wasnt true. They even said an armchair was a loveseat, why the cost of the move is based on cubic feet a loveseat takes up more space than an armchair, so more lies more money
My first moving quote was $2700. I actually got rid of furniture and possessions after that and then they charge me another $3700 by then it was June. I had already sold my condo I had to leave I was stuck between a rock and a hard place so I tried to work it out when I learned what they were doing. I confronted them and told them I was gonna report them to the *** Internet fraud department. I was called and begged not to do so, but Due to more deception I have also filed complaints with The Attorney General of Florida, the Florida department for professional regulations, just to mention a few.
NONE OF THE MONIES PAID TO SAFE SHIP MOVING, WENT TO THE ACTUAL ENCORE MOVING SERVICES THE COMPANY THAT ACTUALLY PERFORMED THE MOVE!

Sincerely,

**** *****
Business Response
Date: 07/28/2025
We do apologize that you feel that way. All information regarding our role, pricing, and payment structure was clearly outlined in the paperwork, verification call, and compliance scripts. As stated in the documents, the charges collected were for coordinating services, not for performing the move directly. We understand youve already sought legal action and escalated the matter further. Please let us know how youd like to proceed, as were willing to comply and work toward a possible resolution.
Customer Answer
Date: 07/29/2025

Complaint: 23643319

I am rejecting this response because: Safe Ship is lying. I was told repeatedly that my payments were for my move. I was NEVER told that SAFE SHIP was only brokering my move. *** No one would EVER agree to pay an extra $7K, to broker their move!
If SAFE SHIP is so honest, why was I begged to not file a complaint with the *** INTERNET FRAUD department?
Sincerely,

**** *****
Customer Answer
Date: 07/29/2025
I reject the BBB response. BBB just rolled over and played dead, acquiescing to Safe Ships false claims. Shame on you BBB!

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Safe Ship Moving Services LLC is NOT a BBB Accredited Business.